On Demand SAP Support Services Overview

Transcription

1 Committed to Your Success On Demand SAP Support Services Overview November 2005

2 Table of Contents About Us The Outsourcing Marketplace and SAP On Demand Support Services for SAP - Overview Atrinity Value Proposition Three Step Method Contacting Atrinity Atrinity Confidential

3 your partners Atlanta based company with headquarters located in Duluth Georgia who we are Founded by a group of senior consultants with a wealth of SAP and industry experience. An SAP Business Solutions Provider Established in response to the increasing need for comprehensive and successful SAP Business Solutions implementation that satisfy organizations business objectives and requirements with value-driven best-in in-class consultants.

4 Outsourcing when it makes sense For corporations, outsourcing helps them lower costs and improves profits, which he added are often reinvested in new products and services. Consumers benefit because outsourcing helps lower software and service costs, encouraging them to spend more. Information Week 10/31/05 Consider augmenting your existing corporate help desk when The existence of SAP specialists who know/work in your industry are hard to find Deep SAP technical and configuration skills are not a core competency of your company Qualified SAP professionals are priced outside of your typical compensation bands SAP specialists are not required full time to support dayto-day operations

5 Business Success through Integrated Service Partners and Programs Technical architecture & design Custom Development Maintenance & Support Industry Vertical Knowledge Distribution Manufacturing/CGP Government MRO IT Services Technology-enabled enabled business optimization Consulting Business Optimization Special Services At the cusp of Business & IT On Demand Support Services SAP Functional Support Process/Technology Consulting BPR Analytics & Research Package implementation Enterprise Data Management Business Intelligence Business Service Provisioning Business Process Outsourcing Call Center Solutions Infr. Mgmt. Services

6 On-Demand Support Services for SAP Overview SAP Modules: MM, LE, SD, FI, CO, AM, LE, PP Support Levels: (Severity) Low Medium High On Demand Support Services SAP Functional Support Support Classification Remote On Site Special Initiatives Strategic

7 On-Demand SAP Functional Support Benefits and Features Utilizes On-Shore Resources in an Off-Shore model Personalized Service Coordinator who knows your business Toll Free Number for help desk calls Seamlessly integrates into your company s existing SAP support group Fractional allocation of highly skilled resources which reduces cost but not quality Roll Over Minutes for unused time within a given period available Flex support for off-hour, special initiatives, and one time events Call volume metric reporting Simplified Invoicing Plan Support Solutions tailored to fit your business requirements

8 The Atrinity Group Value Proposition Key Tenet of Atrinity Onshore delivery model Draws on U.S.- based labor markets Provides a lower-cost yet risk-adverse alternative to Global delivery and support methods, which exploit offshore and/or nearshore labor markets that are less reliable and less secure.

9 On-Demand Support for SAP Three Step Method Step 1: Identify Process Support Requirements Identify Conduct Site Survey Document Candidate Modules/Processes Publish a Statement of Work for areas of coverage Initialize Service Offering Assign a Service Coordinator Identify Authorized Callers Review Corporate policies and procedures Publish a Support Service Guide Execution Track/Resolve/Support SAP functional Issues Report on Call Volume/Usage Provide periodic knowledge sharing and best practice feedback Step 2: Initialize Step 3: Service Execution

10 Contact Atrinity Group Don't Wait... If you have any questions regarding our products or services, please contact us by calling or ing us and we'll get back to you as soon as possible. We look forward to hearing from you. Atrinity Group, Inc Satellite Boulevard Building 400, Suite 300 Duluth, GA PHONE: (404) Option-1 Web Site: