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1 Cisco Training 2013 Collaboration Cisco Unified Communications Cisco CCIE 360 Voice Cisco Unified MeetingPlace Cisco Digital Media Suite Cisco TelePresence Tandberg TelePresence Cisco Unified Contact Center Further Collaboration courses, dates and online registration:

2 Introduction to Fast Lane HIGH-END IT TRAINING AND CONSULTING The performance and future viability of your company s IT infrastructure hinges on the abilities of the people who run your systems. We provide basic-to-advanced training in high-end technology, honing your people s skills and driving their professional development to benefit your company. Unified communications, video, security and VPN, virtualization and data centres, wireless networking, optical technologies, cloud services Fast Lane has the consultants and training capabilities to meet all your demands in each of these specialized fields. Affording you insight into our training program for this year, this 2013 catalogue is here to help you put together an IT qualification programme tailored to your needs. Fast Lane offers training around the globe and you ll find our classrooms in more than 60 countries on all continents. The recipe for our success: Everything we do, we do to satisfy your highest standards for quality in training and our comprehensive evaluation system ensures we live up to these expectations. When you sign up for a Fast Lane class, rest assured you will benefit from hands-on training with the latest devices utilizing state-of-the-art labs. Our experienced training specialists will be happy to help you put together a training plan geared precisely to your needs, providing all the insight IT professionals need to make the most of current and forward-looking IT technologies. We look forward to working with you. Choua Lee Managing Director Fast Lane Asia Pacific Fast Lane Asia Pacific is an Authorized Vendor Learning Partner of the following: 2 Further Collaboration courses, dates and online registration:

3 Introduction to Fast Lane Fast Lane Asia Pacific is part of Fast Lane Group which is successfully operational in 60 countries across the globe. Further Collaboration courses, dates and online registration: 3

4 Table of Contents CISCO CERTIFICATION PATHWAYS Cisco Certification Path (Part 1)... 6 Cisco Certification Path (Part 2)... 7 CISCO UNIFIED COMMUNICATIONS Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMMv8)... 8 Implementing Cisco Voice Communications and QoS v8.0 (CVOICEv8)... 8 Integrating Cisco Unified Communications Applications v8.0 (CAPPSv8)... 9 Troubleshooting Cisco Unified Communications v8.0 (TVOICEv8)... 9 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1v8) Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2v8) Administering Cisco Unified Communications Manager v8.0 (ACUCM) Implementing Cisco Unified Communication Manager v9.0 (FL-UCM9.0) Cisco Unified Presence Design and Implementation (PRSDI) Implementing Cisco Quality of Service v2.3 (QOS) Implementing Unified Communications Security (IUCS) Implementing Cisco Unified Messaging v8.0 (IUM) Administering Cisco Unified Messaging v8.0 (AUM) Implementing Cisco Unity Connection (IUC) Cisco Unity Design and Networking (CUDN) Cisco Unified Communications Architecture and Design (UCAD) Troubleshooting Cisco Unified Communications Systems (TUC) Cisco Unified Provisioning Manager (CUPM) Implementing Cisco Unified Communication Manager v7.0 (UCM70) Deploying Workforce Management for Cisco Unified Workforce Optimisation (WFM) Implementing Cisco Unity Connection (IUC) Deploying Cisco Unified Intelligence Center (DUIC) Implementing Cisco IOS Telephony and Unified Communications Express v8.5 (IITUCX) Implementing Cisco Unified Communications 8.5 Features (UC85) Designing and Implementing Cisco Jabber for Desktop and for Mobile (FL-DICJ) Cisco Unified Collaboration Design (Bootcamp) (CUCD) Ordering Cisco Unified Collaboration Workspace Products (OCUC) Implementing Cisco BE 6K v9.0 (ICBE-6K) Cisco Unified Communications 9.0 Updates (UCM9) Cisco Unified Collaboration Design Bootcamp v9.x (CUCD) Ordering Cisco Unified Collaboration Workspace Products (OCUCv9.x) Implementing Cisco Video Network Devices, Part 1 (e-learning) (VIVND1) Implementing Cisco Video Network Devices, Part 2 (VIVND2) Further Collaboration courses, dates and online registration:

5 Table of Contents CISCO CCIE 360 VOICE CCIE 360 Voice - ILT Workshop 1 (CIEV1) CCIE 360 Voice - ILT Workshop 2 (CIEV2) CISCO MEETING PLACE Designing Cisco Unified MeetingPlace Solutions (DMPS) Implementing Cisco Unified MeetingPlace Solutions (IMPS) CISCO DIGITAL MEDIA SUITE Digital Media Systems (DMS) Cisco Academy of digital signage (ADS) CISCO TELEPRESENCE Implementing Cisco TelePresence Solutions Immersive (ITSI) / TelePresence Boot Camp (TPBOOT) Implementing Cisco Telepresence Solutions (ITS) Physical Installation of Cisco TelePresence Systems (PITS) Cisco TelePresence Installation and Configuration Training (TCIT) Cisco TelePresence Support and Operations Training (TSOT) Cisco TelePresence Troubleshooting Training (TTST) TANDBERG TELEPRESENCE Implementing Express TelePresence Video Solutions (PAIETVS) Implementing Advanced TelePresence Video Solutions Part 1 (PAIATVS1) Implementing Advanced TelePresence Video Solutions Part 2 (PAIATVS2) Installing TelePresence Video Immersive Solutions (PAITVIS) Implementing Cisco Unified Communications Manager for Cisco TelePresence Video v1.0 (PAIUCMTV) CISCO UNIFIED CONTACT CENTER Cisco Unified Customer Voice Portal Implementation v7.0 (CVPI) Implementing Cisco Unified and Web Interaction Manager Enterprise v1.1 (UEIME) Unified Contact Centre Express and Unified IP IVR Deployment (UCCXD) Unified Contact Centre Express Advanced (UCCXA) Cisco Unified Contact Center Power Workshop (CUCCPW) / IPCC Boot Camp (IPCCBOOT) Cisco IP Contact Centre Enterprise (IPCCE) Advanced Services - Cisco IPCC Advanced Scripting (IPCAS) Advanced Services - Cisco IPCC Enterprise PPDIOO Workshop (PPDIOO) Advanced Services - Customizing Reporting for ICM and IPCC (IPCAR) Deploying Cisco Unified Contact Center Enterprise Software (DUCCE) Deploying Cisco Unified Contact Center Express v5.0 (UCCX Administering Cisco Unified Contact Center Enterprise (AUCCE) Fast Lane Training Regional Offices Directory Further Collaboration courses, dates and online registration: 5

6 Cisco Certification Path Five Certification Levels: Cisco offers five levels of certification: from Entry and Associate, the basic levels of networking certification, to the advanced level of Professional, and up to Expert and Architect, the highest certification level for network specialists. 6 Further Collaboration courses, dates and online registration:

7 Cisco Certification Path Cisco Certifications help you launch and advance your IT Networking career. Choose a career path that meets your goals for professional and financial rewards. Further Collaboration courses, dates and online registration: 7

8 Cisco Unified Communications Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) ID ICOMM Duration 5 Days Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection Upon completing this course, the learner will be able to meet these overall objectives: Describe the components of a Cisco Unified Communications solution and identify call signalling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified Communications solution Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course contains: Overview of Cisco Unified Communications Solutions Overview of Administrator and End-User Interfaces Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Endpoint and End User Administration Enablement of End User Telephony and Mobility Features Enablement of Cisco Unity Connection and Cisco Unified Presence Cisco Unified Communications Solutions Maintenance Implementing Cisco Unified Communications Voice over IP and QoS (CVOICEv8) ID CVOICE Duration 5 Days Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Upon completion of this course, you should be able to: Explain what a voice gateway is, how it works, and describe its usage, components, and features Describe the characteristics and configuration elements of VoIP call legs Describe how to implement IP phones using Cisco Unified Communications Manager Express Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related QoS mechanisms that are required in Cisco Unified Communications networks. This course contains: Introduction to Voice Gateways VoIP Call Legs Cisco Unified Communications Manager Express Endpoints Implementation Dial Plan Implementation Gatekeeper and Cisco Unified Border Element Implementation Quality of Service 8 Further Collaboration courses, dates and online registration:

9 Cisco Unified Communications Integrating Cisco Unified Communications Applications (CAPPSv8) ID CAPPS Duration 5 Days Working knowledge of converged voice and data networks. Basic knowledge of Cisco IOS gateways. Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection. Cisco CCNA certification recommended prerequisite. Upon completion of this course, you should be able to: Describe voic integration options and requirements Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment Implement voic networking using VPIM Implement Cisco Unified Presence and Cisco Unified Personal Communicator Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches you the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager. This course contains: Introduction to Voice Mail Cisco Unity Connection in a Cisco Unified Communications Manager Environment Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment Voice Profile for Internet Mail Implementation Cisco Unified Presence Implementation Troubleshooting Cisco Unified Communications (TVOICEv8) ID TVOICE Duration 5 Days The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a singlesite and multisite environment After completing this course the delegate will be able to: Explain what a voice gateway is, how it works, and describe its usage, components, and features Describe the characteristics and configuration elements of VoIP call legs Describe how to implement IP phones using Cisco Unified Communications Manager Express Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager. Further Collaboration courses, dates and online registration: 9

10 Cisco Unified Communications Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) ID CIPT1 Duration 5 Days Working knowledge of converged voice and data networks Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways Ability to configure and operate Cisco routers and switches Ability to configure and operate Cisco Unified Communications Manager in a single-site environment Upon completion of this course, you should be able to: Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade Perform Cisco Unified Communications Manager initial configuration and user management Configure Cisco Unified Communications Manager to support on-cluster calling Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment Implement Cisco Unified Communications Manager media resources Implement Cisco Unified Communications Manager features and applications Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager version 8.0, which is the call routing and signalling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. This course contains: Introduction to Cisco Unified Communications Manager Administering Cisco Unified Communications Manager Enabling Single-Site On-Net Calling Single-Site Off-Net Calling Media Resources Feature and Application Implementation Implementing Cisco Unified Communications Manager, Part 2 (CIPT2v8) ID CIPT2 Duration 5 Days Working knowledge of converged voice and data networks Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways Ability to configure and operate Cisco routers and switches Ability to configure and operate Cisco Unified Communications Manager in a single-site environment Upon completion of this course, you should be able to: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode Implement bandwidth management and CAC to prevent oversubscription of the IP WAN Implement Device Mobility and Cisco Extension Mobility Describe and implement CCD deployments Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). This course contains: Multisite Deployment Implementation Centralized Call-Processing Redundancy Implementation Bandwidth Management and CAC Implementation Implementation of Features and Applications for Multisite Deployments CCD 10 Further Collaboration courses, dates and online registration:

11 Cisco Unified Communications Administering Cisco Unified Communications Manager (ACUCM) ID ACUCM Duration 3 Days To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge: Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0. After completing this course, the student will be able to: Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides you with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbour's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Further Collaboration courses, dates and online registration: 11

12 Cisco Unified Communications Implementing Cisco Unified Communications Manager V 9.0 Features and Updates (FL-UCM9.0) ID FL-UCM9.0 Duration 2 Days Working knowledge of fundamental terms and concepts of computer networking including LANs. Basics of digital interfaces, PSTN, and VoIP. Fundamental knowledge of converged voice and data networks. Ability to configure Cisco IOS gateways with traditional and VoIP call legs. Basic Cisco TelePresence Knowledge Cisco Unified CM, Unity Connection, Presence and Contact Center Express Knowledge By the end of the course delegates will be able to: Describe Cisco Unified CM 9.0 new features Describe Cisco Unified ELM (Enterprise License Manager) solution Implement Cisco Unified CM 9.0 new features (LDAP Enhancements, URI Dialling, Native Call Queuing, etc ) Describe the new Cisco VXC clients Describe and Implements the new Cisco Enterprise License Manager Describe Cisco Unity Connection updates Describe and Implement the new Cisco Unified IM and Presence Server Implement Cisco Jabber for Windows Cisco Unified CM 9.0 updates: Pause in Speed Dial Codec Preference Native Call Queuing Local Route Group Enhancements Native Call Recording New User Page Enhanced Location Based CAC LDAP enhancements Other CUCM 9.0 Features Enterprise License Manager (ELM) New VXC Clients UC virtualization URI Dialling and Routing Inter-cluster URI dialling Business Edition 6K updates SRTG Update Voice Gateway, CUBE, CME, SRST, CUE & UCS Express Cisco Unity Connection 9.0 Updates Intelligent Notifications IPv6 Support Google mail with SMTP Store and Forward Roadmap Cisco Unified IM and Presence 9.0 Updates Service Profiles Configuration Cisco Jabber Clients overview Cisco Unified Presence Design and Implementation (PRSDI) ID PRSDI Duration 3 Days Working knowledge of converged voice and data networks. Working knowledge of MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Ability to configure and operate Cisco Unified Communications Manager. After completing this course, the student will be able to: Cisco Unified Presence Design and Implementation (PRSDI) v6.0 is a 3-day course that prepares you for installing and configuring a Cisco Unified Presence Release 6.0. It also includes integration options with other Cisco Unified Communication products as well as third-party presence solutions, including Microsoft Live Communication Server, Microsoft Office Communications Server, and IBM Lotus Sametime. Finally, it presents deployment and maintenance options. Explain presence technology and solution and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence Design Cisco Unified Presence deployment solutions Describe Cisco Unified Presence interoperability and integration options Install and configure Cisco Unified Presence and integrate it with other presence solutions 12 Further Collaboration courses, dates and online registration:

13 Cisco Unified Communications Implementing Cisco Quality of Service (QOS) ID QOS Duration 5 Days Completion of Interconnecting Cisco Networking Devices (ICND) or Cisco Certified Networking Associate (CCNA). The Configuring BGP on Cisco Routers course (BGP) or equivalent is recommended because some BGP background is assumed for the QoS course. Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS. Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models. Given a congested network, use Cisco QoS queuing mechanisms to manage network congestion. Given a network, use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic. Given a low speed WAN link, successfully use Cisco link efficiency mechanisms to improve the bandwidth efficiency of the link. Given a description of a service provider network or an enterprise network, correctly select the most appropriate QoS mechanisms for providing QoS using Cisco s best practices. After completing this course, students will be able to: Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models Given a converged network, explain the use of MQC and AutoQoS to implement QoS on the network Given a converged network and a policy defining QoS requirements, successfully classify and mark network traffic to implement the policy. The 5-day Implementing Cisco Quality of Service (QOS) v2.3 course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms. Implementing Unified Communications Security (IUCS) ID IUCS Duration 5 Days Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voic administration tasks Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations Describe the Cisco Unity Connection system and the various deployment models Describe the process and procedures for installation of the Cisco Unity Connection software Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. This 3-day course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 8.x system. Implementing Cisco Unified Messaging v8.0 (IUM) ID IUM Duration 5 Days A working knowledge of Microsoft Windows 2003 A working knowledge of Microsoft Exchange Server 2003 Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred) Attendance at AUM or equivalent knowledge Further Collaboration courses, dates and online registration: 13

14 Cisco Unified Communications After completing this course, students will be able to: Determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system, given the hardware specification for a computer messaging system of a stated capacity Select the correct components, install the software following the recommended installation sequence and verify proper operations Choose the correct integration type from a given set of specific components, and describe the steps that are needed to complete the integration Select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication for a given server type Use appropriate Cisco Unity tools and utilities to describe and address specific system maintenance, diagnostics, troubleshooting, and reporting problems The aim of the Implementing Cisco Unified Messaging (IUM) v8.0 course is to produce competent system engineers for the Cisco Unity product. Upon completion of this 3-day course, you will be able to install, upgrade, configure, maintain and troubleshoot new and existing Cisco Unity installations. It is the second class in a twoclass series, the first being Administering Cisco Unified Messaging (AUM). Administering Cisco Unified Messaging v8.0 (AUM) ID AUM Duration 2 Days A working knowledge of Microsoft Windows 2000 A working knowledge of the Microsoft Exchange A working knowledge of the features, benefits, and programming of at least one manufacturer s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred) Identify the components of the Cisco Unity system, describe their standard and optional features and explain how they integrate into a unified messaging system Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates Monitor and maintain a Cisco Unity system using available tools and reporting capabilities The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this 2-day course, you will be able to perform system setup and customization; add, delete and modify subscribers and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series - the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain and troubleshoot the features. Implementing Cisco Unity Connection v8.0 (IUC) ID IUC Duration 4 Days Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voic administration tasks Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations Describe the Cisco Unity Connection system and the various deployment models Describe the process and procedures for installation of the Cisco Unity Connection software Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. This 4-day course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 14 Further Collaboration courses, dates and online registration:

15 Cisco Unified Communications Cisco Unity Design & Networking (CUDN) ID CUDN Duration 4 Days Before attending CUDN, you should have completed the UCSE, CIPT1 and CIPT2 courses and understand the product installation and configuration procedures for deploying the IP Telephony solutions taught in class. Microsoft skills in Active Directory, SQL, Exchange and Windows 2000 and Windows 2003 are also recommended. CI-UCSE, CI-CIPT1, CI-CIPT2 CUDN is an advanced course for engineers responsible for the design of sustainable complex Unity solutions. Upon completion of this course, you will be able to create better network designs that better meet the criteria of being sustainable and reduce the postdeployment support requirements. After completing this course the student should be able to: Explain the impact of different messaging environments (Domino / MS) upon a Unity design. Design a large voic solution. Network Unity with legacy voic systems. Explain approved Cisco Unity deployment models. Apply a repeatable design methodology. Design solutions that meet specific customer needs. Design solutions that interoperate with legacy voic systems. Cisco Unified Communications Architecture and Design (UCAD) ID UCAD Duration 5 Days Interconnecting Cisco Network Devices Part 1, v1.1 (ICND1) Interconnecting Cisco Network Devices Part 2, v1.1 (ICND2) Designing for Cisco Internetwork Solutions, v2.1 (DESGN) Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 (CVOICE 8) Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 8) Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 8) Unified Communications Architecture and Design (UCAD) v8.0 provides an overview of all the components of a Cisco Unified Communications solution and demonstrates how to effectively engineer and design a Cisco Unified Communications call control solution. Identify the components that comprise a complete Cisco Unified Communications solution and size and position products within the solution Identify the products and features required in the LAN environment to support Cisco Unified Communications call control Based on existing telephony and data statistics, perform these tasks: Calculate the WAN bandwidth requirements to support VoIP calls Size the voice gateway Size and locate the media resources Identify the issues and components that make up a Cisco Unified Communications call control solution Size and locate Cisco Unified Communications call agents and Cisco Unified Communications Manager 8.x Design a correct dial plan Explain issues that impact E911 requirements Secure the voice network components Further Collaboration courses, dates and online registration: 15

16 Cisco Unified Communications Troubleshooting Cisco Unified Communications Systems (TUC) ID TUC Duration 5 Days Voice fundamentals: Cisco Voice over IP (CVOICE) Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 (CIPT1) Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK) An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS) Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure). Use a systematic methodology to troubleshoot Cisco Unified Communication systems Diagnose a call setup issue and resolve the issues Troubleshoot the quality of both voice and video streams Given a trouble call that has been isolated to a Cisco Unified Communications component, isolate the specific problem, propose a solution, and, where appropriate, implement the solution Cisco Unified Provisioning Manager (CUPM) ID CUPM Duration 2 Days Basic Microsoft Windows user-level knowledge Basic web browser usability knowledge TCP/IP networking experience Basic Cisco router and switch configuration experience Basic IP telephony network administration skills Familiarity with the implementation and administration of the following applications: Cisco Unified Communications Manager Cisco Unified Communications Manager Express Cisco Unity Cisco Unity Express Cisco Unity Connection Upon completion of this course, you should be able to: Describe what is meant by the term unified communications and describe the management space and the Cisco suite of products for managing the Cisco Unified Communications System Discuss the associated network management needs and challenges Effectively use Cisco UPM to: Auto configure a unified communications environment by domains and service areas Push infrastructure configurations out to new networks Load subscriber data or migrate existing subscriber data Administer individual adds, updates, or deletes through a single interface and synchronize it across the unified communications environment Roll out new subscribers and services automatically on existing unified communications networks After completing this two-day course, students should be able to use these products to properly provision Cisco Unified Communications networks, consisting of Cisco Unified Communications Manager, formerly called Cisco CallManager, Cisco Unified Communications Manager Express, Cisco Unity, Cisco Unity Express, and Cisco Unity Connection. Students will meet these objectives by applying the information learned in the lectures through hands-on lab exercises. Module 1: Introduction Module 2: Using Cisco UPM Module 3: System Administration Laboratory 16 Further Collaboration courses, dates and online registration:

17 Cisco Unified Communications Implementing Cisco Unified Communication Manager v7.0 (UCM70) ID UCM70 Duration 3 Days Completion of CIPT1and CIPT2or equivalent knowledge. The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks. Working knowledge of Cisco IOS gateways. Ability to configure and operate Cisco Unified Communications Manager and Cisco IOS gateways in a multisite environment. Very good understanding of multisite dial plans, including the following components: SRST and CFUR AAR Line / device CSS approach Device mobility TEHO Basic knowledge about Cisco Unified Mobility At the end of this course, the delegate will be able to: The course outline is as follows: Installation of Cisco Unified Communications Manager Release 7.0 Overview of Cisco Unified Communications Manager Release 7.0 Overview of Installation Options Cisco Unified Communications Manager v7 Migration from v5 and v6 Migration from Cisco Unified CallManager v4 to v7 New Features in Cisco Unified Communications Manager Release 7.0 Overview of New Features in Cisco Unified Communications manager v7.0 E.164 Support Global transformations Local route Groups Configuring Unified Mobility Enhancements in Cisco Unified Communications Manager v7.0 Describe update and installation options of Cisco Unified Communications Manager v7.0 List and implement new features of Cisco Unified Communications Manager v7.0 learned in the lectures through hands-on lab exercises. Deploying Workforce Management for Cisco Unified Workforce Optimisation (WFM) ID WFM Duration 4 Days None Install WFM Configure WFM for your call center Generate and adjust forecasts Create and edit schedules Perform intraday functions, such as adding non-production activities to a schedule and trading two agents schedules Generate reports Utilize historical data to calculate forecast accuracy and create forecasts for new CSQs Describe how to use the agent interface Describe the resources that are available for troubleshooting problems in WFM Introduction to WFM for Cisco Unified WFO WFM configuration Forecast Management Schedule Management Intraday Functions Report Management Special Functions Agent Functions Troubleshooting Resources Further Collaboration courses, dates and online registration: 17

18 Cisco Unified Communications Implementing Cisco Unity Connection (IUC) ID IUC Duration 3 Days Basic understanding of voice mail systems Knowledge of PBX operation or Cisco Unified Communications Manager Knowledge of traditional public switched telephone network (PSTN) operations and technologies Cisco Unity Connection design and platform overlays Deployment models and integration options Digital networking and Voice Profile for Internet Messaging (VPIM) Installation process Verify the proper installation and integration Configure digital networking Concepts, function, and features of PBX IP Media Gateway (PIMG) and T1 Media Gateway (TIMG) Features and configuration of fax integration SpeechView and Live Record features Purpose and function of the Cisco Object Backup and Restore Application Suite (COBRAS) Features, function, and configuration of the Real-Time Monitoring Tool (RTMT) Navigate Cisco Unity Connection Administration Call handlers, users, and call flow How to add users and contacts Implement the dial plan Various user features Design and build an audiotext application Introduction to Cisco Unity Connection Installing and Integrating Cisco Unity Connection Digital Networking VPIM Networking Advanced Integration Concepts Cisco Unity Connection User Operation Configuring Users and Contacts Implementing Features Using Cisco Unity Connection Applications, Tools, and Reports Laboratory Deploying Cisco Unified Intelligence Center (DUIC) ID DUIC Duration 3 Days The knowledge and skills that you should have before attending this course are: A working knowledge of Unified Contact Center Enterprise A working knowledge of contact center operations Upon completing this course, you will be able to: Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a threeday ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families. Provide a comprehensive overview of the Cisco Unified Intelligence Center Demonstrate how to install, administer and provide security for the CUIC solution Describe reporting concepts and capabilities and features of CUIC reports Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements 18 Further Collaboration courses, dates and online registration:

19 Cisco Unified Communications Implementing Cisco IOS Telephony and Unified Communications Express v8.5 (IITUCX) ID IITUCX Duration 5 Days The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing. Ability to configure and operate Cisco routers and switches Interconnecting Cisco Network Devices 1 (ICND1). Cisco CCENT certification recommended as a prerequisite. Very good understanding of multisite dial plans, including the following components: SRST and CFUR AAR Line / device CSS approach Device mobility TEHO Basic knowledge about Cisco Unified Mobility Upon completing this course, the learner should be able to meet these overall objectives: Explain the benefits and components of a Cisco Unified Communications system. Describe how traditional telephony systems operate. Describe the basic operation, protocols, and components that are involved in a VoIP call, and you will be able to configure a gateway to support these calls. Implement Cisco Unified CME to support a single site Install and configure Cisco Unity Express, including Cisco Unity Express AutoAttendant. The Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) v8.5 is a five-day ILT class designed to be the primary training for Cisco Unified Communications Manager Express (Cisco Unified CME) and Cisco Unity Express. The goal of the course is to provide learners with the necessary knowledge and skills to implement Cisco Unified CME and Cisco Unity Express by using the CLI and GUI interfaces. This subtopic provides an overview of how the course is organized. Course Introduction Cisco Unified Communications System Introduction Traditional Telephony Operations VoIP Fundamentals Cisco Unified Communications Manager Express Implementation Cisco Unity Express Implementation Lab Guide Implementing Cisco Unified Communications 8.5 Features (UC85) ID UC85 Duration 5 Days You will gain the most from this course if you have experience in deploying and managing Cisco Unified Communications networks. Cisco CCNP Voice level of knowledge is required to attend this course. Upon Describe the new features in Cisco Unified Communications Manager, introduce Cisco Unified Communications Manager Session Manager Edition, and explain client enhancements and new clients Describe Cisco Unity Connection including new functions, architecture, deployment, and redundancy options Describe and configure new Cisco Unified Presence features, message compliance, federation, and calendaring Describe the components of a virtual infrastructure supporting Cisco Unified Communications Applications Describe enhancements in Cisco Unified SRSX, Cisco Unified Messaging Gateway, and Cisco Unified Border Element Call Processing Update Voice Messaging Update Cisco Unified Presence Cisco Unified Communications Virtualization Cisco Unified SRSX and Cisco Unified Border Element Further Collaboration courses, dates and online registration: 19

20 Cisco Unified Communications Designing and Implementing Cisco Jabber for Desktop and for Mobile (FL-DICJ) ID FL-DICJ Duration 3 Days The skills and knowledge required to attend this course are expressed below: Delegates must have attended and passed the following courses, or have the equivalent experience in order to fully benefit from this course. This course will explore the implementation of the Jabber Client for Desktop and for Mobile (iphone, Android and ipad). After completing this course students will be able to design and implement a complete Cisco Jabber solution ( on premises or cloud based) and they will be able to describe the requirements for Cisco Jabber for Mobile and integrate it with Cisco Unified CM 9.0, Cisco Unified CM IM and Presence and Cisco TelePresence VCS. Cisco Jabber for Desktop Cisco Jabber Deployment Option (On Premises vs. Cloud) Cisco Jabber Authentication Options Cisco Jabber Desktop Sharing options (WebEx Adhoc and BFCP) Cisco Unified IM and Presence: Multi-node Design, Planning and Implementation Cisco Jabber and UDS (User Data Service) Integrating Cisco Unified IM and Presence with Cisco Unified CM 9.0 and Pre 9.0 Troubleshooting Cisco Unified IM and Presence Database Installation & Integration ( Persistent Chat and Message Compliance) Cisco Unified Presence Calendaring Enablement of SIP/XMPP Federation Integrating Cisco Jabber with Unity Connection for Visual Voic Integrating Cisco Jabber with Microsoft Office 2010 Cisco Jabber for Mobile (iphone, ipad and Android) Cisco UC components requirements Deployment options Provisioning Cisco Jabber on Cisco Unified CM and VCS & TMS (Only Cisco Jabber for ipad) Cisco Jabber Secure Connect feature Hands-On Lab Implementing Cisco Jabber for Windows Configuring Cisco Unified IM and Presence and Cisco Unified CM 9.0 Integration Cisco Jabber Visual Voic Enable Persistent Chat and Message Compliance Configuring XMPP federation Enable Cisco Unified IM and Presence High Availability Troubleshooting Cisco Unified IM and Presence Implement Cisco Jabber for iphone and Jabber IM Implementing Cisco Jabber for ipad 20 Further Collaboration courses, dates and online registration:

21 Cisco Unified Communications Cisco Unified Collaboration Design (Bootcamp) (CUCD) ID CUCD Duration 4 Days Working knowledge of fundamental terms and concepts of computer networking including LANs. Basics of digital interfaces, PSTN, and VoIP. Fundamental knowledge of converged voice and data networks. Ability to configure Cisco IOS gateways with traditional and VoIP call legs. Upon completing this course, the learner should be able to meet these overall objectives: Describe Cisco Unified Communications Manager, Communication Manager Business Edition and Communication Manager Express including its functions, architecture, deployment and redundancy options (SRST, CME-SRST and E-SRST) Describe the main components of UCS solution (B and C series) Describe Cisco Communication Manager Session Management Edition Solution Identify different VXC clients, Cisco Cius and solution architecture. Identify the difference between CUWL and UCL Licensing Model, how to order each type and Enterprise License Manager (ELM) Identify the different mobility solutions including Mobile Connect and Mobile Voice Access Describe Cisco Jabber for desktop and for mobile (iphone, ipad, Android) clients, architecture and Ordering Describe the CUCi-Lync solution and ordering options Unity Connection 9.x as Unified Messaging solution,srsv (Survivable Remote Site Voice Mail) Updates and Visual Voic Understand the Collaboration Prime products portfolio. Describe the Cisco Unified Contact Center Express 9.x Architecture and Updates Describe Cisco Telepresence and Video Conference Solutions including VCS, TMS, C series Endpoints and CTS 1000, 3000 and TX9000 Describe the different Cisco MeetingPlace 8.x/WebEx and WebEx Cloud Connected Audio (CCA) deployment options. Cisco Unified CM Cisco Prime UC Management suite Cisco Unified Collaborative Clients Mobile Applications Cisco Unified Meeting Place Cisco Unified Contact Center Digital Media Suite TelePresence and Video Solution Deploying Cisco Unified Communications Manager Cisco Unified Mobility Deploying Cisco Unity Connection Unified Messaging Deploying Cisco Unified Collaborative Clients Cisco Unified MeetingPlace 8.x Deployment Options Design and Deploy Cisco TelePresence Cisco Unified Contact Center Express 9.x Further Collaboration courses, dates and online registration: 21

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