Administering Cisco Unified Communications Manager (ACUCM) v10.0

Size: px
Start display at page:

Download "Administering Cisco Unified Communications Manager (ACUCM) v10.0"

Transcription

1 Administering Cisco Unified Communications Manager (ACUCM) v10.0 This five day instructor-led course presented by Cisco training partners to their end customers. Students will learn the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. Course Objectives Upon completing this course, the student will be able to meet these objectives: Demonstrate an overall understanding of the CUCM 10.0 system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal, inter-cluster and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features including Intercom, Hunt Groups, Call Pickup and Presence Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access Understand the capabilities of and demonstrate the Bulk Administration Tool Understand and configure the Disaster Recovery System Understand the revised Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Associated Certifications Required Exam(s) Price $3, Duration 5 days (ACUCM/AUC) Methods of Delivery Instructor Led Distance Learning On-Site Student Prerequisites The knowledge and skills that a learner must have before attending this course are as follows: An understanding of IP networking concepts (CC-level) An understanding of traditional digital PBX systems An understanding of basic telephony concepts Business-level competence using the Windows operating system Business-level competence using different Internet browsers Who Should Attend The primary audience for this course is as follows: Customers who will be configuring and maintaining CUCM v10.0 PBX system administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage Cisco Unified Communications system channel partners and resellers Course Outline Module 1: CUCM System Basics Introduction to IP Telephony Traditional Voice vs. IP Telephony Clustering Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized and Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment Basics of CUCM Configuration Administrative Interfaces Logging into Administration and Serviceability Logging into Unified Reporting and the Enterprise License Manager Logging into the Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface

2 Module 1. CUCM System Basics (cont) Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration Module 2. Supporting Phones and Users Configuring CUCM to Support Phones Cisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device Defaults Configuration Phone Configuration Manual Phone Configuration Auto-Registration Using the Bulk Administration Tool (BAT) Deploying new phones and users Auto-Register Phone Tool Configuring CUCM to Support Users CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working With Access Control Groups Assigning End Users to Access Control Groups User Web Pages Module 3. Understanding the Dial Plan Dial Plan Overview Dial Plan Components Route Lists, Route Groups, and Devices Call Routing Understanding Digit Analysis Basics of Dial Plan Configuration Translation Patterns Route Plan Report Advanced Dial Plan Configuration Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot Call Admission Control Automated Alternate Routing (AAR) Survivable Remote Site Telephony (SRST) SRST Operation Class of Control Traditional vs. Line/Device Approach Configuring Partitions and CSSs Partitions and Calling Search Space Time of Day Routing PLAR Application Forced Authorization Codes Module 4. CUCM Features Media Resources Conference Bridge Transcoder Music on Hold Annunciator Media Resource Management Configuring Media Resources

3 Module 4. CUCM Features (cont) User Features Configuring Call Coverage in Cisco Unified Communications Manager Call Coverage in Cisco Unified Communications Manager Hunt Group Overview & Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Other Group Call Pickup Call Park Native Cisco Unified Communications Manager Presence Presence Status on IP Phones CSS vs. Subscribe CSS Configuring Native Cisco Unified Communications Manager Presence Enable Presence-Enabled Call Lists Intercom in Cisco Unified Communications Manager Intercom Architecture Configuring Intercom CUCM Mobility Features Mobile Connect in Cisco Unified Communications Manager Cisco Unified Mobility Architecture Mobile Connect Call Flow: Incoming Calls to Office Phone Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone Configure Remote Destination Profile Configure Remote Destinations System Features CUCM 10.0 Licensing Enterprise License Manager Overview Cisco Unified Reporting Tool LABS: Lab 2-1: Configure the System to Support Cisco IP Phones Lab 2-2: Create and Associate Users Lab 3-1: Configure Basic Dial Plan Elements Lab 3-2: Configure Complex Dial Plan Elements Lab 3-3: Implement Class of Control Lab 4-1: Configure Media Resources Lab 4-2: Configure Hunt Groups and Call Coverage Lab 4-3: Configure Call Pickup and Call Park Lab 4-4: Configure Native Presence with Speed Dial BLF Lab 4-5: Configure Intercom Lab 4-6: Configure Mobile Connect Lab 4-7: Generate Cisco Unified Communications Manager Reports Lab 4-8: Configure IP Phone Services

4 Administering Cisco Unity Connection (AUC) v10.0 Administration Unity Connection (AUC) v10.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. Course Objectives Upon completing this course, the student will be able to meet these objectives: Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore the version 10.0 features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Associated Certifications Required Exam(s) Price Part of 5 day price Duration 2 day (part of 5 Day) Student Prerequisites The knowledge and skills that a learner must have before attending this course are as follows: Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voic administration tasks Basic understanding of Cisco Unified Communications Manager Methods of Delivery Instructor Led Distance Learning On-Site Who Should Attend The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff Introduction to Cisco Unity Connection for Network Engineering Staff Personnel Course Outline Module 1: Introduction to Unity Connection 10.x An Overview of Cisco Unity Connection What is Cisco Unity Connection? Feature/Capacity Summary Appliance Architecture User Access to Inbox Active-Active, High-Availability Deployment Digital Networking What's New in 10.x? HTTPS Networking Single Sign-on Video Greetings Tenant Partitioning Message Status on Reply/Reply-All Mailbox quota notification Voice Message attachment in HTML Notification Module 2: Administration Interfaces for Cisco Unity Connection Logging into Cisco Unity Connection Applications Platform Administration Application Administration & Interfaces

5 Module 2: Administration Interfaces for Cisco Unity Connection (cont) UC Admin Unified Serviceability Unity Connection Serviceability Unified Reporting ELM OS Admin DRS CLI Module 3. Single Sign-On Connection Users and Contacts Understanding Users and Contacts o Defining Users o Defining Contacts Preparing to Configure Users o Configuring Authentication Rules o Configuring Class of Service o Configuring Schedules and Holidays o Configuring User Templates o Configuring Users o Understanding Contacts o Configuring Contacts Managing Multiple Users o Configuring Multiple Users o Importing Users Using AXL o Importing Users Using LDAP o Importing Users Using Bulk Administration Tool o Reviewing Users Module 4. Understanding Call Handlers and Call Flow Understanding Telephony Integration Understanding Call Agent (CUCM) Routing Requirements Describing Phone System Integration Configuring Phone System Integration How the System Handles Calls Defining Call Routing: Direct and Forwarded Describing Call Routing Direct Describing Call Routing Forwarded Implementing Call Routing Describe Call Handlers Configure Call Handlers Describe Directory Handlers Configure Directory Handlers Describe Interview Handlers Configure Interview Handlers Reviewing Incoming Call Flows Reviewing Incoming Call Handling Components Module 5. Unity Connection Features Understanding the Dial Plan Dial Plan Components o Dial Plan Examples o Dial Plan Configuration Understanding User Features o Describe Video Greetings o Understanding Integrated Messaging vs. Single Inbox o Configuring Integrated Messaging o Configuring Single Inbox Accessing Voice Messaging and User Features o Accessing Voice Messaging o Visual Voic o Implementing ViewMail for Outlook o Personal Communications Assistant (PCA) o Accessing Voice Messaging Using RSS Feeds Implementing Secure Messaging o Secure Messaging vs. Private Messaging o Configuring Secure and Private Messaging Managing Distribution Lists o System Distribution Lists o Private Distribution Lists Creating an Audiotext Application o Audiotext Application Design o Audiotext Application Configuration

6 Module 6: Connection Tools and Reports Greeting Administrator Understanding Greeting Administrator Greeting Administrator Configuration Tools and Reports Using the Bulk Edit Feature Using Task Management Using Cisco Unity Connection Reports Using the Disaster Recovery System Configuring Backups Performing Restore Operations LABS: Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports

Communications Manager Administration **Developed by Skyline ATS** Communications Manager Administration**Developed by Skyline ATS**

Communications Manager Administration **Developed by Skyline ATS** Communications Manager Administration**Developed by Skyline ATS** Course: Communications Manager Administration Duration: 3 Day Hands-On Lab & Lecture Course Price: $ 2,695.00 Learning Credits: 27 Description: Communications Manager Administration for Version 9.0 (CMA90)

More information

ADMINISTERING CISCO UNIFIED COMMUNICATION MANAGER

ADMINISTERING CISCO UNIFIED COMMUNICATION MANAGER ADMINISTERING CISCO UNIFIED COMMUNICATION MANAGER AND UNITY CONNECTION V8.0 (ACUCM+AUC) COURSE OVERVIEW: Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking

More information

Class Schedule. March to June 2009. Administering Cisco Unified Communications Manager (ACUCM)

Class Schedule. March to June 2009. Administering Cisco Unified Communications Manager (ACUCM) Tuition Cost: $2,995 Length: 35 Hours (5 days) for the combination ACUCM ACU courses Introduction: The ACUCM course provides system administrators network professionals with an understing of the Cisco

More information

Administering Cisco Unified Communication Manager v10.0

Administering Cisco Unified Communication Manager v10.0 Administering Cisco Unified Communication Manager v10.0 Module 1: Introduction to IP Telephony Lesson 1: Exploring IP Telephony Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications

More information

Administering Cisco Unified Communication Manager v8.0 (ACUCM v8.0) Training

Administering Cisco Unified Communication Manager v8.0 (ACUCM v8.0) Training Administering Cisco Unified Communication Manager v8.0 (ACUCM v8.0) Training Module 1: Introduction to IP Telephony Lesson 1: Exploring IP Telephony Traditional Voice versus IP Telephony Clustering Overview

More information

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Course Description Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction 640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction Course Introduction Module 01 - Overview of Cisco Unified Communications Solutions Understanding

More information

Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led

Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led Implementing Cisco Unified Communications Manager Part 1 Course IPT1 v9.0; 5 Days, Instructor-led Course Description Implementing Cisco Unified Communications Manager, Part 1 (IPT1) v9.0 prepares you for

More information

Implementing Cisco Unified Communications Manager Part 1, Volume 1

Implementing Cisco Unified Communications Manager Part 1, Volume 1 Implementing Cisco Unified Communications Manager Part 1, Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your Training

More information

Assistant Console (IPMA), installing

Assistant Console (IPMA), installing I N D E X A AAR (Automated Alternate Routing), configuring, 267 270 ac user, creating, 506 507 accessing SA, 285 288 account policies (Unity), defining, 318, 321 accounts (subscribers) configuring for

More information

Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0. Course Objectives. Associated Certification. Required Exam(s) Price.

Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0. Course Objectives. Associated Certification. Required Exam(s) Price. Cisco Unified Communications IP Telephony Part 1 (CIPT1) v8.0 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager

More information

Course Outline: Introducing Cisco Voice and Unified Communications Administration

Course Outline: Introducing Cisco Voice and Unified Communications Administration Course Outline: Introducing Cisco Voice and Unified Communications Administration Learning Method: Instructor-led Classroom Learning Duration: 5.00 Day(s)/ 40 hrs Overview: Introducing Cisco Voice and

More information

CIPT1_8- Implementing Cisco Unified Communications Manager Part 1

CIPT1_8- Implementing Cisco Unified Communications Manager Part 1 CIPT1_8- Implementing Cisco Unified Communications Manager Part 1 Description Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications

More information

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track**

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track** Course: Duration: Price: $ 3,795.00 Learning Credits: 38 Certification: Implementing Cisco Collaboration Applications Implementing Cisco Collaboration Applications**Part of the CCNP Collaboration certification

More information

Introducing Cisco Voice and Unified Communications Administration Course ICOMM v8.1; 5 Days, Instructor-led

Introducing Cisco Voice and Unified Communications Administration Course ICOMM v8.1; 5 Days, Instructor-led Introducing Cisco Voice and Unified Communications Administration Course ICOMM v8.1; 5 Days, Instructor-led Course Description Introducing Cisco Voice and Unified Communications Administration (ICOMM)

More information

"Charting the Course... Implementing Cisco IP Telephony & Video, Part 1 v1.0 ( CIPTV1 ) Course Summary

Charting the Course... Implementing Cisco IP Telephony & Video, Part 1 v1.0 ( CIPTV1 ) Course Summary Description Course Summary Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site

More information

642-437- Implementing Cisco Voice Communications and QoS

642-437- Implementing Cisco Voice Communications and QoS Implementing Cisco Voice Communications and QoS Duration: 5 Days Course Code: CVOICE Version: 8 Overview: This course will provide delegates with knowledge of voice gateways, the characteristics of VoIP

More information

Implementing Cisco IP Telephony & Video, Part 2 CIPTV2 v1.0; 5 Days; Instructor-led

Implementing Cisco IP Telephony & Video, Part 2 CIPTV2 v1.0; 5 Days; Instructor-led Implementing Cisco IP Telephony & Video, Part 2 CIPTV2 v1.0; 5 Days; Instructor-led Course Description Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the

More information

At Course Completion After completing this course, students will be able to: Take This Training. On This Page Introduction.

At Course Completion After completing this course, students will be able to: Take This Training. On This Page Introduction. Course 3938B: Updating Your Skills from Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 Course 3938: Three days; Instructor-Led Take This Training On

More information

CISCO UNIFIED COMMUNICATIONS MANAGER

CISCO UNIFIED COMMUNICATIONS MANAGER CISCO UNIFIED COMMUNICATIONS MANAGER V10 UPDATED TOPICS LOCAL ROUTE GROUP ENHANCEMENT Multiple Local Route Groups can be associated with Route Groups for Emergency Dialing. In releases 8 and 9, administrators

More information

IMPLEMENTING CISCO IP TELEPHONY & VIDEO, PART 1 V1.0 (CIPTV1)

IMPLEMENTING CISCO IP TELEPHONY & VIDEO, PART 1 V1.0 (CIPTV1) IMPLEMENTING CISCO IP TELEPHONY & VIDEO, PART 1 V1.0 (CIPTV1) COURSE OVERVIEW: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing

More information

Microsoft Exchange Server 2007, Upgrade from Exchange 2000/2003 (3938. 3938/5049/5050) Course KC3065 5 Days OVERVIEW COURSE OBJECTIVES AUDIENCE

Microsoft Exchange Server 2007, Upgrade from Exchange 2000/2003 (3938. 3938/5049/5050) Course KC3065 5 Days OVERVIEW COURSE OBJECTIVES AUDIENCE Microsoft Exchange, Upgrade from Exchange 2000/2003 COURSE OVERVIEW This instructor-led course offers Microsoft Exchange Server administrators with the skills they need to manage a Microsoft Exchange infrastructure.

More information

Implementing Cisco IP Telephony & Video, Part 1 CIPTV1 v1.0; 5 Days; Instructor-led

Implementing Cisco IP Telephony & Video, Part 1 CIPTV1 v1.0; 5 Days; Instructor-led Implementing Cisco IP Telephony & Video, Part 1 CIPTV1 v1.0; 5 Days; Instructor-led Course Description Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the

More information

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Who should attend The primary audience for this course is as follows: Network administrators Network engineers Systems engineers

More information

Updating Your Skills from Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 to Microsoft

Updating Your Skills from Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 to Microsoft Key Data Product #: 2764 Course #: 3938 Number of Days: 3 Format: Instructor-Led Certification Exams: This course helps you prepare for the following Microsoft Certified Professional exams: Exam 7-236,

More information

Implementing Cisco IP Telephony & Video, Part 1

Implementing Cisco IP Telephony & Video, Part 1 Course Code: CI-CIPTV1 Vendor: Cisco Course Overview Duration: 5 RRP: 2,320 Implementing Cisco IP Telephony & Video, Part 1 Overview Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day

More information

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Course Objectives Explain the benefits and components of a Cisco Unified Communications system Describe how traditional telephony

More information

Deploying, Configuring, and Administering Microsoft Lync Server 2010

Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Page 1 of 9 Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: 4 days; Instructor-Led

More information

Import/ Export. Exporting Configuration CHAPTER

Import/ Export. Exporting Configuration CHAPTER CHAPTER 60 You can use the Import/Export menu in Cisco Unified Communications Manager Bulk Administration Tool (BAT) to export or import parts of the Cisco Unified Communications Manager database to another

More information

640-461. Introducing Cisco Voice and Unified Communications. Version: Demo. Page <<1/7>>

640-461. Introducing Cisco Voice and Unified Communications. Version: Demo. Page <<1/7>> 640-461 Introducing Cisco Voice and Unified Communications Version: Demo Page 1. Which two fields are required parameters when manually creating users on Cisco Unity Connection with predefined

More information

Lab 6: Unity Connection

Lab 6: Unity Connection Lab 6: Unity Connection In this lab you will configure voicemail for phones registered to CUCM. Task 1: Configure CUCM The first step is to configure CUCM to integrate with Unity Connection. Step 1 Step

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336A: Core Solutions of Microsoft Lync Server 2013 Length: Audience(s): 5 Days Level: 300 IT Professionals Technology: Microsoft Lync Server 2013 Type: Delivery Method: Course Instructor-led (classroom)

More information

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course 10533A: Deploying, Configuring, and Administering Microsoft Lync

More information

Version dated 25/11/2014. 1.Course Title. NATO Voice over IP Foundation Course. 2.Identification Number (ID) 3. Purpose of the Course

Version dated 25/11/2014. 1.Course Title. NATO Voice over IP Foundation Course. 2.Identification Number (ID) 3. Purpose of the Course 1.Course Title Version dated 25/11/2014 NATO Voice over IP Foundation Course 2.Identification Number (ID) 095 3. Purpose of the Course There are a number of new technologies (to NATO) that are encompassed

More information

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence.

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence. Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010

10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course Overview This instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync

More information

IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX)

IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX) Temario IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX) This course is designed to be the primary training for Cisco Unified Communications Manager Express and Cisco Unity

More information

Roles and User Groups

Roles and User Groups CHAPTER 4 uses roles and user groups to provide varying levels of privilege (access). This technique permits granting only the required privileges for a selected group of users and limits the configuration

More information

Deployment Guide for the Polycom SoundStructure VoIP Interface for Cisco Unified Communications Manager (SIP)

Deployment Guide for the Polycom SoundStructure VoIP Interface for Cisco Unified Communications Manager (SIP) Deployment Guide for the Polycom SoundStructure VoIP Interface for Cisco Unified Communications Manager (SIP) UC Software 4.0.1 December 2011 1725-33223-001 Rev. A Trademark Information POLYCOM, the Polycom

More information

NATO Communications and Information Systems School

NATO Communications and Information Systems School 1.Course Title Version dated 24/Apr/2015 NATO Call Manager Course and Voice Over Secure IP (VOSIP) 2.Identification Number (ID) 097 3. Purpose of the Course This course prepares the students for implementing

More information

Microsoft Deploying, Configuring, and Administering Microsoft Lync Server 2010

Microsoft Deploying, Configuring, and Administering Microsoft Lync Server 2010 1800 ULEARN (853 276) www.ddls.com.au Microsoft 10533 - Deploying, Configuring, and Administering Microsoft Lync Server 2010 Length 5 days Price $4169.00 (inc GST) Overview This five-day instructor-led

More information

Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop

Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop Course 8036: Two days; Instructor-led Microsoft Certified Professional Exams No Microsoft Certified Professional

More information

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>>

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>> 210-060 Implementing Cisco Collaboration Devices v1.0 Version: Demo Page 1. Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco

More information

Deploying Cisco Unified Contact Center Express 5.0 (UCCX)

Deploying Cisco Unified Contact Center Express 5.0 (UCCX) Deploying Cisco Unified Contact Center Express 5.0 (UCCX) Course Overview: This course, Deploying Cisco Unified Contact Center Express (UCCX) v5.0, provides the student with handson experience and knowledge

More information

CVOICE - Cisco Voice Over IP

CVOICE - Cisco Voice Over IP CVOICE - Cisco Voice Over IP Table of Contents Introduction Audience At Course Completion Prerequisites Applicable Products Program Contents Course Outline Introduction This five-day course covers the

More information

Roles and User Groups

Roles and User Groups Roles and User Groups This chapter provides information about roles and user groups in which uses roles and user groups to provide varying levels of privilege (access). This technique permits granting

More information

AudioCodes Gateway in the Lync Environment

AudioCodes Gateway in the Lync Environment AudioCodes Gateway in the Lync Environment Course: Audience: Prerequisites: Products: Four days hands-on, technical instruction covering installation, configuration, maintenance, troubleshooting and administration

More information

Core Solutions of Microsoft Lync Server 2013 Course 20336A: 4 days; Instructor-Led

Core Solutions of Microsoft Lync Server 2013 Course 20336A: 4 days; Instructor-Led Course 20336A : Core Solutions of Microsoft Lync Server 2013 Page 1 of 8 Core Solutions of Microsoft Lync Server 2013 Course 20336A: 4 days; Instructor-Led About the Course This instructor-led course teaches

More information

Course 20336: Core Solutions of Microsoft Lync Server 2013

Course 20336: Core Solutions of Microsoft Lync Server 2013 Course 20336: Core Solutions of Microsoft Lync Server 2013 Type:Course Audience(s):IT Professionals Technology:Microsoft Lync Server Level:300 This Revision:B Delivery method: Instructor-led (classroom)

More information

Configuring and Troubleshooting Internet Information Services in Windows Server 2008

Configuring and Troubleshooting Internet Information Services in Windows Server 2008 Course 6427A: Configuring and Troubleshooting Internet Information Services in Windows Server 2008 OVERVIEW About this Course In this 3-day instructor-led course, the students will learn to install, configure,

More information

Deploying Cisco Unified Contact Center Express Volume 1

Deploying Cisco Unified Contact Center Express Volume 1 Deploying Cisco Unified Contact Center Express Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and Course Flow Additional References Your Training Curriculum General Administration

More information

shortcut Tap into learning NOW! Visit www.informit.com/shortcuts for a complete list of Short Cuts. Your Short Cut to Knowledge

shortcut Tap into learning NOW! Visit www.informit.com/shortcuts for a complete list of Short Cuts. Your Short Cut to Knowledge shortcut Your Short Cut to Knowledge The following is an excerpt from a Short Cut published by one of the Pearson Education imprints. Short Cuts are short, concise, PDF documents designed specifically

More information

Jabber for Android Configuration Example

Jabber for Android Configuration Example Jabber for Android Configuration Example Document ID: 113471 Contents Introduction Prerequisites Requirements Components Used Conventions Main Task High level Steps Download the Device COP file Install

More information

TROUBLESHOOTING CISCO IP TELEPHONY & VIDEO V1.0 (CTCOLLAB)

TROUBLESHOOTING CISCO IP TELEPHONY & VIDEO V1.0 (CTCOLLAB) TROUBLESHOOTING CISCO IP TELEPHONY & VIDEO V1.0 (CTCOLLAB) COURSE OVERVIEW: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting

More information

Core Solutions of Microsoft Lync Server 2013 Certification Training Course 20336

Core Solutions of Microsoft Lync Server 2013 Certification Training Course 20336 20336 - Core Solutions of Microsoft Lync Server 2013 Duration: 5 days Course Price: $2,975 Software Assurance Eligible Course Description Core Solutions of Microsoft Lync Server 2013 Certification Training

More information

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 Length 5 days Price $4070.00 (inc GST) Version B Overview This instructor-led course teaches IT professionals

More information

20336B: Core Solutions of Microsoft Lync Server 2013

20336B: Core Solutions of Microsoft Lync Server 2013 20336B: Core Solutions of Microsoft Lync Server Course Details Course Code: Duration: Notes: 20336B 5 days This course syllabus should be used to determine whether the course is appropriate for the students,

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 About this Course Core Solutions of Microsoft Lync This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync solution. The course emphasizes

More information

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 Description: This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft

More information

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course.

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led About this Course This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Implementing Cisco TelePresence Video Solutions, Part 2 v1.0 (VTVS2)

Implementing Cisco TelePresence Video Solutions, Part 2 v1.0 (VTVS2) Implementing Cisco TelePresence Video Solutions, Part 2 v1.0 (VTVS2) COURSE OVERVIEW: Implementing Cisco TelePresence Video Solutions, Part 2 (VTVS2) v1.0 is a 5-day instructor-led course that is designed

More information

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days Course 20336B: Core Solutions of Microsoft Lync Server 2013 Duration: 5 Days What you will learn This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Exam Preparation Guide HP0-Y29: Installing an HP Networking IP Telephony Solution

Exam Preparation Guide HP0-Y29: Installing an HP Networking IP Telephony Solution HP Certified Professional Program Exam Preparation Guide HP0-Y29: Installing an HP Networking IP Telephony Solution The intent of this guide is to set expectations about the context of the exam and to

More information

The safer, easier way to help you pass any IT exams. Exam : 642-427. Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.

The safer, easier way to help you pass any IT exams. Exam : 642-427. Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8. Exam : 642-427 Title : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Version : DEMO 1 / 19 1.Where does an IP phone obtain the extension number and speed-dial settings from? A. the settings

More information

MCSE 5047B/5049A/5050A - Microsoft Exchange Server 2007 Foundations for IT Professionals

MCSE 5047B/5049A/5050A - Microsoft Exchange Server 2007 Foundations for IT Professionals MCSE 5047B/5049A/5050A - Microsoft Exchange Server 2007 Foundations for IT Professionals Duration: 5 Days Course Price: $2,975 Software Assurance Eligible Course Description Exchange Server Training Course

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Duration: Five Days

10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Duration: Five Days To register or for more information call our office (208) 898-9036 or email register@leapfoxlearning.com 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Duration: Five Days

More information

IP Telephony v1.0 Scope and Sequence. Cisco Networking Academy Program

IP Telephony v1.0 Scope and Sequence. Cisco Networking Academy Program IP Telephony v1.0 Scope and Sequence Cisco Networking Academy Program Table of Content COURSE OVERVIEW...4 Course Description...4 Course Objectives...4 Target Audience...5 Prerequisites...5 Lab Requirements...5

More information

Administering Microsoft Exchange Server 2016

Administering Microsoft Exchange Server 2016 Administering Microsoft Exchange Server 2016 Course 20345-1A 5 Days Instructor-led, Hands on Course Information This five day instructor-led course teaches IT professionals how to administer and support

More information

Using Spectralink IP-DECT Server 400 and 6500 with Cisco Unified Communication Manager, 3 rd party SIP

Using Spectralink IP-DECT Server 400 and 6500 with Cisco Unified Communication Manager, 3 rd party SIP Using Spectralink IP-DECT Server 400 and 6500 with Cisco Unified Communication Manager, 3 rd party SIP Technical Bulletin Page 1 Introduction This document provides introductory information on how to use

More information

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide Second Edition

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide Second Edition Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide Second Edition Josh Finke Dennis Hartmann Cisco Press 800 East 96th Street Indianapolis, IN 46240 ii Implementing

More information

Intercom. Configuration Checklist for Intercom CHAPTER

Intercom. Configuration Checklist for Intercom CHAPTER CHAPTER 24, a type of phone line, combines the functionality of a traditional line and a speed dial. With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way

More information

Using Spectralink DECT Server 2500 and 8000 with Cisco Unified Communication Manager

Using Spectralink DECT Server 2500 and 8000 with Cisco Unified Communication Manager Using Spectralink DECT Server 2500 and 8000 with Cisco Unified Communication Manager Technical Bulletin Version 5.0 l May, 2014l 14205600 Introduction This document provides introductory information on

More information

MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1

MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1 MOC 5047B: Intro to Installing & Managing Microsoft Exchange Server 2007 SP1 Course Number: 5047B Course Length: 3 Days Certification Exam This course will help you prepare for the following Microsoft

More information

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following: Course: Administering Cisco Unified Contact Center Enterprise, Part 2 Duration: 5 Day Hands-On Lab & Lecture Course Price: $ 3,795.00 Learning Credits: 38 Description: Administering Cisco Unified Contact

More information

Cisco Business Edition 3000

Cisco Business Edition 3000 Solution Overview Cisco Business Edition 3000 Value, Simplicity, and Essential Features for Small and Medium-Sized Businesses Cisco Business Edition 3000 provides you essential collaboration capabilities

More information

Course 10534A: Planning and Designing a Microsoft Lync Server 2010 Solution

Course 10534A: Planning and Designing a Microsoft Lync Server 2010 Solution Course 10534A: Planning and Designing a Microsoft Lync Server 2010 Solution OVERVIEW About this Course This five-day instructor-led course teaches how to plan and design a Microsoft Lync Server 2010 solution

More information

Course Syllabus. Configuring and Troubleshooting Internet Information Services in Windows Server 2008. Key Data. Audience. At Course Completion

Course Syllabus. Configuring and Troubleshooting Internet Information Services in Windows Server 2008. Key Data. Audience. At Course Completion Key Data Product #: 3728 Course #: 6427A Number of Days: 3 Format: Instructor-Led Certification Exams: 70-643 This course syllabus should be used to determine whether the course is appropriate for the

More information

Installation and Configuration Manual

Installation and Configuration Manual Beacon Office Installation and Configuration Manual Version - 2.5(1) Radianta Inc. September 2008 Radianta, Inc. Beacon Office Page 2 Table of Contents Introduction... 4 What is Beacon Office... 4 How

More information

Table of Contents. Introduction. Audience. At Course Completion

Table of Contents. Introduction. Audience. At Course Completion Table of Contents Introduction Audience At Course Completion Prerequisites Microsoft Certified Professional Exams Student Materials Course Outline Introduction This three-day instructor-led course provides

More information

Planning and Administering Windows Server 2008 Servers

Planning and Administering Windows Server 2008 Servers Planning and Administering Windows Server 2008 Servers Course 6430 Five days Instructor-led Introduction Elements of this syllabus are subject to change. This five-day instructor-led course provides students

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Core Solutions of Microsoft Lync Server 2013 Course 20336A: Five days; Instructor-Led About this Course

More information

Administering Microsoft Exchange Server 2016 20345-1; 5 Days, Instructor-led

Administering Microsoft Exchange Server 2016 20345-1; 5 Days, Instructor-led Administering Microsoft Exchange Server 2016 20345-1; 5 Days, Instructor-led Course Description This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016.

More information

Configuring the Dolby Conference Phone with Cisco Unified Communications Manager

Configuring the Dolby Conference Phone with Cisco Unified Communications Manager Configuring the Dolby Conference Phone with Cisco Unified Communications Manager Version 1.2 December 10, 2015 This product is protected by one or more patents in the United States and elsewhere. For more

More information

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE OVERVIEW IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total

More information

Introduction to Installing and Managing Microsoft Exchange Server 2007

Introduction to Installing and Managing Microsoft Exchange Server 2007 COMPUTER TRAINING The key to a better future EXCHANGE Course No. 5047 3 Days Target Audience: This course provides students who are new to Exchange Server with the knowledge and skills to configure and

More information

Planning and Administering Windows Server 2008 Servers

Planning and Administering Windows Server 2008 Servers Planning and Administering Windows Server 2008 Servers MOC6430 About this Course Elements of this syllabus are subject to change. This five-day instructor-led course provides students with the knowledge

More information

MS-10534 - Planning and Designing a Microsoft Lync Server 2010 Solution

MS-10534 - Planning and Designing a Microsoft Lync Server 2010 Solution MS-10534 - Planning and Designing a Microsoft Lync Server 2010 Solution Table of Contents Introduction Audience At Course Completion Prerequisites Microsoft Certified Professional Exams Student Materials

More information

Arc Connect for Cisco CallManager - System Design Guide

Arc Connect for Cisco CallManager - System Design Guide Arc Connect for Cisco CallManager - System Design Guide Arc Solutions, 5 Bourne Court, Southend Road, Woodford, Essex, IG8 8HD United Kingdom Tel: +44 (0)208 498 8400, Fax: +44 (0)208 498 8499 www.arcsolutions.com

More information

IP Telephony Management

IP Telephony Management IP Telephony Management How Cisco IT Manages Global IP Telephony A Cisco on Cisco Case Study: Inside Cisco IT 1 Overview Challenge Design, implement, and maintain a highly available, reliable, and resilient

More information

ADMINISTERING MICROSOFT EXCHANGE SERVER 2016

ADMINISTERING MICROSOFT EXCHANGE SERVER 2016 ADMINISTERING MICROSOFT EXCHANGE SERVER 2016 Table of Contents Prerequisite... 2 About Course... 2 Audience Profile... 2 At Course Completion... 3 Module 1: Deploying Microsoft Exchange Server 2016...

More information

Motorola TEAM WSM - Cisco Unified Communications Manager Integration

Motorola TEAM WSM - Cisco Unified Communications Manager Integration Motorola TEAM WSM - Cisco Unified Communications Manager Integration Summary This setup covers the of the TEAM VoWLAN solution with a Cisco Unified Communications Manager 7.1.2. This integration will be

More information

Product Datasheet Global Directory & Options

Product Datasheet Global Directory & Options Product Datasheet Global & Options applications for Cisco Unified Communications Solutions IPS Global Web IPS Popup Personal ClickNDial Provisioning Corporate Speed Dials IP Phone Applications IPS Manager

More information

Troubleshooting Cisco Unified Communications (TVOICE)

Troubleshooting Cisco Unified Communications (TVOICE) Troubleshooting Cisco Unified Communications (TVOICE) Course Overview: Troubleshooting Cisco Unified Communications (TVOICE) prepares network professionals with the knowledge and skills that are required

More information

Unity Error Message: Your voicemail box is almost full

Unity Error Message: Your voicemail box is almost full Unity Error Message: Your voicemail box is almost full Document ID: 111781 Contents Introduction Prerequisites Requirements Components Used Conventions Problem Solution Delete Voice Mail Messages from

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 MS20336 Längd: 5 dagar Core Solutions of Microsoft Lync Server 2013 This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync Server 2013

More information

640-460 - Implementing Cisco IOS Unified Communications (IIUC)

640-460 - Implementing Cisco IOS Unified Communications (IIUC) 640-460 - Implementing Cisco IOS Unified Communications (IIUC) Course Introduction Course Introduction Module 1 - Cisco Unified Communications System Introduction Cisco Unified Communications System Introduction

More information

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Course Description This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information