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1 Profile General Information Name: A. M. Contact Citizenship: Education: Profindis GmbH Phone: Fax: Mail: Egypt Bachelor Degree in Electronics and Communications Certification: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Cisco Certified Voice Professional (CCVP) Cisco Certified Internetwork Professional (CCIP) Cisco Rich Media Communication Specialist (CRMC) Cisco Firewall Specialist Cisco Information Security Specialist Cisco IP Contact Center Express Specialist Cisco Unity Support Specialist Cisco IP Communication Support Specialist Cisco IP Telephony Operation Specialist CCIE Voice (#23844) Main Focus Networking, Voice IT experience since: Location : about 5 years of experience in the implementation and support of medium and large-scale Cisco Voice and Unified Communications solution Worldwide - 1 -

2 Knowledge Languages : English Technologies: Implementing and supporting L2 and L3 switched environments. Voice Over IP (VOIP). Unified communication. Conferencing. Contact Centers. Unified communication Applications. Products : Cisco Voice Gateways. Cisco IP Phones and ATAs. Cisco Access Servers. Cisco Call-Manager and Unified Communications Manager. Cisco Unified Communications Manager Express. Cisco Unity (Voice Mail & Unified Messaging). Cisco Unity Connection. Cisco Unified Presence. Cisco Unified Contact Center Express. Cisco Unified Meeting-Place Express. Cisco Unified Survivable Remote Site. Cisco Fax Server. Cisco Unified Video Advantage. Cisco Unity Express. Cisco Unified Communications Clients

3 Qualifications: Implementing and supporting L2 and L3 switched environments. Configuring and troubleshooting VLANs, STP, Trunks, Etherchannels and other advanced switching features. Implementing Cisco Unified WorkSpace License. Configuring and troubleshooting Voice Over IP. Configuring and troubleshooting IPTelephony. Configuring and troubleshooting Conferencing Solutions. Configuring and troubleshooting Contact Center Express Solution. Configuring and troubleshooting Unified Messaging. Configuring and troubleshooting Mobile Collaboration Solution. Integrating Unified Communications Applications. Configuring Cisco Cat29xx, Cat35xx, Cat37xx, Cat4xxx and Cat65xx switches. Configuring Cisco Voice Gateways, Analog Gateways and ATAs. Configuring Cisco IP Phones. Configuring Cisco Access Servers 5300 and 5400 Series. Deploying Cisco CallManager and Communications Manager. Deploying Cisco Unified Communications Manager Express. Implementing Cisco Unity (Voice Mail and Unified Messaging) and Cisco Unity Connection. Implementing Cisco Unity Express. Deploying Cisco Unified Presence. Implementing Cisco Unified Meeting Place Express. Implementing Cisco FAX Server (Right FAX). Job Responsibilities Technical Implement large scale and complex networking solutions including staging, configuration and fine-tuning. Provide second level of support for complex network problems. Provide add-on services such as the network health check and networking performance tuning. Capacity planning and consultancy for Network upgrade and migrations. Design service agreements back with sales channel. Develop the technical project plans. Technical Account management. Manage the know-how transfer through the team. Simulate real scenarios in a controlled lab environment. Develop project technical documentations. Deliver knowledge transfer sessions to customers. Business Contribute in the corporate vision as well as business planning sessions. Building knowledge for new service products and technologies. Introduces new ways of working. Engage with technical sales in developing & creating values in the solid opportunities - 3 -

4 Experience / s (Sample) Telecommunication Team member implementation / Voice Consultant Migrating old Cisco Voice System to new Cisco Unified Communications System including Workspace Licensing. Planning the migration phases and developing the acceptance test plan. Technology Migration from Cisco Callmanager 4.1 to Cisco Unified Communications manager 6.1 and Migratioin from Cisco Unity 4.0 to Cisco Unity Connection cluster 7.0 (Active/Active) Configuration new UC Features like Mobile Voice Access, Cisco Mobility, Integration with AD and Configuring and Integrating with Cisco Meeting Place Express for Secured and Scheduled Conferencing Solution. Installing, Configuring and Integration Cisco Unified Presence and Cisco Unified Personal Communicator. Upgrade for CUCM to current latest version 7.1 and upgrades Cisco Unity Connection to latest release of 7.1. Experience / s Telecommunication Team Lead Implementation Implementing Cisco IPTelephony Solution including Implementation of Cisco Callmanager, Voice Gateways, Analog Gateways and Cisco Unified Messaging. Technology Integration with Cisco IPCC Enterprise, Integration with Billing Application and Integration with Captaris Right Fax through Cisco Callmanger using the new CCM release 4.2 feature (T.38 Fax protocol). Integration Cisco IPTelephony System with The Global TE PBX using E1 R2 Interfaces - 4 -

5 Experience / s Energy Team Member Implementation Implementing and configuring Cisco Switches and Cisco IPTelephony Systems like Cisco Callmanager, Voice Gateways, analog Gateways and Cisco Wireless APs Technology Creating transparent communication and exchange of information, including video, between the drilling crew and the headquarters' Asset Team of geologists and reservoir and drilling engineers, this is called i-rig (Intelligent Rig), Cisco Unified Video Advantage Application and Cisco IP Communicator used for Voice and Video communication in the Rig, Rigs also covered by wireless allowing Cisco Wireless Phones works Experience / s Banking Team Lead Implementation Implementing and integrated Cisco Voice solution providing CIB with IP Telephony services a cluster of 8 servers across WAN deployed and distributes branches across the servers Technology Upgrades to further Callmanager releases from 4.0 going through 4.1 Integrating with CIB CallCenter Cluster for Callcenter Internal Communications. CIB CallCenter New IVR project Implementation Including Cisco CallManager, Voice Gateways, Gatekeepers, Access Servers, Integrating with CIB CallManager Cluster and Integration with Cisco Voice Portal

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