Implementing Cisco Unified Communications Manager Part 1, Volume 1

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1 Implementing Cisco Unified Communications Manager Part 1, Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your Training Curriculum Introduction to Cisco Unified Communications Manager Overview Module Understanding Cisco Unified Communications Manager Architecture Cisco Unified Communications Overview Cisco Unified Communications Manager Overview Cisco Unified Communications Manager Signaling and Media Paths Cisco Unified Communications Manager Hardware, Software, and Clustering Cisco Unified Communications Manager Cluster Cisco Unified Communications Manager Hardware Requirements Third Party Hardware Solutions Approved by Cisco Cisco Unified Communications Operating System Cisco Unified Communications Operating System Access Cisco Unified Communications Manager Database Services That Rely on the Publisher User Facing Features Cisco Unified Communications Manager Database Replication Database Access Control Cisco Unified Communications Manager Licensing Model Overview Cisco Unified Communications Manager Licensing Device License Units License File Specifics License File Example License File Request Process (FlexLM) Obtaining Additional Licenses Licensing Functional Diagram

2 Calculating License Units Generating License Unit Report Uploading License File Understanding Cisco Unified Communications Manager Deployment and Redundancy Options Cisco Unified Communications Manager Deployment Options Overview Cisco Unified Communications Manager Single Site Deployment Cisco Unified Communications Manager Multisite Deployment with Centralized Call Processing Cisco Unified Communications Manager Multisite Deployment with Distributed Call Processing Cisco Unified Communications Manager Multisite Deployment with Clustering over the WAN Cisco Unified Communications Manager Deployment on Virtualized Servers Cisco Unified Communications Manager Call Processing Redundancy 1:1 Redundancy Design 2:1 Redundancy Design Module Module Self Check Module Self Check Answer Key Administering Cisco Unified Communications Manager Overview Module Managing Services and Initial Configuration of Cisco Unified Communications Manager Cisco Unified Communications Manager Initial Configuration Overview Cisco Unified Communications Manager Network Configuration Options Overview Network Components Cisco Unified Communications Manager NTP and DHCP Considerations Changing NTP Settings DHCP Server Feature Support Steps to Configure DHCP Phone Support Step 1: Activate DHCP Monitor Service Step 2: Configure the DHCP Server Step 3: Configure the DHCP Subnet DNS Considerations

3 SCCP Call Flow with DNS SCCP Call Flow Without DNS Removing DNS Reliance Cisco Unified Communications Manager Network and Feature Services Network Services Feature Services Service Activation Service Activation Screenshot Control Center Screenshot Cisco Unified Communications Manager Enterprise Parameters and Enterprise Phone Configuration Example of Enterprise Parameters Changing Enterprise Parameters Enterprise Parameter Screenshot Phone URL Enterprise Parameters Enterprise Phone Configuration Changing Enterprise Phone Configuration Cisco Unified Communications Manager Service Parameters Example of Service Parameters Changing Service Parameters Service Parameter Configuration Screenshot Cisco CallManager Service Parameters Screenshot Managing User Accounts in Cisco Unified Communications Manager Cisco Unified Communications Manager User Accounts Overview Types of User Accounts in Cisco Unified Communications Manager Data Associated with User Accounts User Privileges User Privilege Component Interaction Roles and User Groups Example User Management Options Lightweight Directory Access Protocol Cisco Unified Communications Manager End User Data Location Managing User Accounts Using the Administration GUI Application User Configuration Page End User Configuration Page Roles Role Configuration Page User Groups

4 User Group Configuration Page: User Assignment User Group Configuration Page: Role Assignment Credential Policies View Credential Policies Default Credential Policy Define a New Credential Policy Assigning Credential Policies to a Default Credential Policy Group Assign Credential Policy to a User Cisco Unified Communications Manager BAT Overview Cisco Unified Communications Manager BAT Characteristics Bulk Administration Menu Cisco Unified Communications Manager BAT Components Bulk Provisioning Service Managing User Accounts Using Cisco Unified Communications Manager BAT Step 1: Configuring a Cisco Unified Communications Manager BAT User Template Step 2: Creating the CSV Data Input File Step 3: Uploading the CSV Data Input File Step 4: Starting Cisco Unified Communications Manager BAT Job to Add Users Step 5a: Job Status List of Jobs Step 5b: Verifying Job Status Job Details LDAP Overview LDAP Directory Integration with Cisco Unified Communications Manager LDAP Support in Cisco Unified Communications Manager LDAP Integration: Synchronization Cisco Unified Communications Manager LDAP Synchronization Data Storage LDAP Integration: Authentication Cisco Unified Communications Manager LDAP Authentication Data Storage Module Module Self Check Module Self Check Answer Key Single Site On Net Calling Overview Module Understanding Endpoints in Cisco Unified Communications Manager Cisco Unified Communications Manager Endpoints Overview

5 Cisco IP Phone Boot Sequence Boot Sequence Differences Between Cisco SCCP and SIP Phones Cisco SIP Phone Startup Process H.323 Endpoint Support in Cisco Unified Communications Manager H.323 Endpoints Features Not Supported for H.323 Endpoints H.323 Phone Configuration Requirements SIP Third Party IP Phone Support in Cisco Unified Communications Manager Third Party SIP Phones Features Not Supported for Third Party SIP Endpoints SIP Digest Authentication Third Party SIP Phone Registration Process Using Digest Authentication Third Party SIP Phone Configuration Requirements Implementing IP Phones Endpoint Configuration Tools and Elements Overview Endpoint Basic Configuration Elements Phone NTP Reference Date/Time Group Device Pool Cisco Unified Communications Manager Group Regions Locations Enterprise Phone Configuration Phone Security Profile Device Settings Device Defaults Phone Button Template Softkey Template Softkey Template Configuration Window SIP Profile Common Phone Profile Relationship Between Phone Configuration Elements IP Phone Autoregistration Autoregistration Process Considerations for Autoregistration Considering Autoregistration Step 1: Assigning the Default Autoregistration Protocol Step 2: Cisco Unified Communications Manager Group Configuration

6 Step 3: Cisco Unified Communications Manager Configuration Cisco Unified Communications Manager BAT and Auto Register Phone Tool Cisco Unified Communications Manager Auto Register Phone Tool Cisco Unified Communications Manager Auto Register Phone Tool Requirements Process of Adding IP Phones Using the Cisco Unified Communications Manager Auto Register Phone Tool Using Cisco Unified Communications Manager BAT for Adding Phones to Cisco Unified Communications Manager Step 1: Verify Bulk Provisioning Services Have Been Activated Step 2: Configuring Cisco Unified Communications Manager Phone Template Step 3: Creating the CSV Data Input File Step 4: Uploading CSV Files Step 5: Validating Phones Configuration Step 6: Inserting IP Phones into Cisco Unified Communications Manager Database Step 7: Verify Phone Insertion Manually Adding Phones to Cisco Unified Communications Manager Step 1: Adding the IP Phone Step 2: Phone Configuration Step 3: Directory Number Configuration Verify Endpoint Configuration Third Party SIP Phone Configuration Procedure Step 1: Third Party SIP Phone Configuration Steps 2 and 3: Third Party SIP Phone Configuration Step 4: Third Party SIP Phone Configuration Directory Number Considerations Directory Number Line Appearance Module Module Self Check Module Self Check Answer Key Single Site Off Net Calling Overview Module Implementing PSTN Gateways in Cisco Unified Communications Manager Gateway Review Analog and Digital Gateways

7 Core Gateway Requirements Gateway Communication Overview Gateway Protocol Functions for Cisco Unified Communications Manager Integration Protocol Comparison MGCP Gateway Implementation Endpoint Identifiers MGCP and SCCP Interaction MGCP Support in Cisco Unified Communications Manager Cisco Unified Communications Manager Configuration Server PRI Backhaul Cisco Unified Communications Manager MGCP Gateway Configuration Step 1: Add an MGCP Gateway Step 2: Configure the MGCP Gateway Step 3 and 4: Add MGCP Endpoints by Adding Modules and VICs Step 5: Configure the MGCP Endpoints Cisco IOS MGCP Gateway Configuration Methods Cisco IOS MGCP Gateway Configuration Steps Cisco IOS MGCP Gateway Configuration Using a Configuration Server Cisco IOS MGCP Gateway Configuration Example Fractional T1/E1 Configuration on an MGCP Gateway Fractional T1/E1 Configuration on Cisco Unified Communications Manager MGCP Gateway Verification MGCP Gateway Considerations H.323 Gateway Implementation Cisco Unified Communications Manager H.323 Gateway Configuration Step 1: Add an H.323 Gateway Step 2: Configure the H.323 Gateway Settings Step 1: Configure Basic Cisco IOS H.323 Functionality Step 2: Configure Cisco IOS Call Routing Information Step 3: Configure Cisco Unified Communications Manager Redundancy on H.323 Gateways H.323 Gateway Call Survivability H.323 Gateway Call Survivability Configuration SIP Gateway Implementation Cisco Unified Communications Manager SIP Gateway Configuration Step 1: Add a SIP Trunk Step 2: Configure SIP Trunk Parameters Step 1: Configure Basic Cisco IOS SIP Functionality Step 2: Configure Cisco IOS Call Routing on SIP Gateways Step 3: Configure Cisco IOS SIP User Agent Parameters SIP Considerations: DTMF Signaling

8 SIP Considerations: MTP Allocation SIP Considerations: MTP Allocation Configuration Configuring Cisco Unified Communications Manager Call Routing Components Dial Plan Components Dial Plan Components and Functions: Endpoint Addressing Dial Plan Components and Functions: Call Routing and Path Selection Dial Plan Components and Functions: Digit Manipulation Dial Plan Components and Functions: Calling Privileges Dial Plan Components and Functions: Call Coverage Endpoint Addressing Endpoint Dialing Endpoint Dialing Example Uniform On Net Dial Plan Example E.164 Overview Support for + Dialing on Outgoing PSTN Calls Cisco Unified Communications Manager Call Routing Overview Call Routing Table Example Call Routing Table Entries (Call Routing Targets) Sources of Call Routing Requests (Entities Requiring Call Routing Table Lookup) Route Pattern: Commonly Used Wildcards Route Pattern Examples Cisco Unified Communications Manager Call Routing Logic Cisco Unified Communications Manager Digit Analysis Closest Match Routing Example Interdigit Timeout Example Cisco Unified Communications Manager Addressing Method User Input on SCCP Phones Digit Signaling Methods User Input on SIP Phones User Input on Type A SIP Phones: No SIP Dial Rules Configured on the Phone User Input on Type A SIP Phones: SIP Dial Rules Configured on the Phone User Input Type B SIP Phones: No SIP Dial Rules Configured on the Phone User Input on Type B SIP Phones: SIP Dial Rules Configured on the Phone Dial Rules and KPML Interworking Gateway Overlap Sending and Receiving Special Call Routing Features Route Filters The! Wildcard

9 Urgent Priority Blocked Patterns Call Classification Secondary Dial Tone Cisco Unified Communications Manager Path Selection Path Selection Example Path Selection Configuration Elements in Cisco Unified Communications Manager Cisco Unified Communications Manager Path Selection Configuration Route Group Functionality Local Route Groups Local Route Group Functionality Route Group Configuration Local Route Group Configuration Route List Configuration Route Pattern Configuration Digit Manipulation Requirements with Path Selection Using Partitions and CSSs to Implement Calling Privileges for On Net Calls Calling Privileges Overview Calling Privileges Requirement Example Calling Privileges Configuration Elements Partitions and CSSs Partition <None> and CSS <None> Analogy: Locks and Key Rings Basic Partitions and CSS Example CSS Partition Order Relevance Partitions and CSS Example with Multiple Best Matches Phones That Have a Device CSS and Line CSS Example with IP Phone Line CSS and Device CSS CoS Sample Scenario Configuring Partitions and CSSs Creating Partitions Assigning Partitions Creating a CSS Assigning a CSS to an IP Phone Example of Partitions and CSSs Sample CoS Solution Partition and CSS Considerations Partition and CSS Considerations

10 Important Rules and Guidelines

11 Implementing Cisco Unified Communications Manager Part 1, Volume 2 Implementing Cisco Unified Communications Manager Digit Manipulation Cisco Unified Communications Manager Digit Manipulation Overview Digit Manipulation Requirements Cisco Unified Communications Manager Digit Manipulation Flow Digit Manipulation Flow Example (Incoming Call from PSTN) Cisco Unified Communications Manager Digit Manipulation Configuration Elements Overview Cisco Unified Communications Manager Digit Manipulation Methods Cisco Unified Communications Manager External Phone Number Masks Configuring External Phone Number Masks External Phone Number Mask Example Cisco Unified Communications Manager Translation Patterns Configuring Translation Patterns Translation Pattern Example Cisco Unified Communications Manager Transformation Masks Configuring Transformation Masks Cisco Unified Communications Manager Digit Stripping and Digit Prefixes Digit Stripping Discard Digit Instructions Using PreDot DDIs Using Compound DDIs Cisco Unified Communications Manager Significant Digits Configuring Significant Digits Significant Digits Example Cisco Unified Communications Manager Global Transformations Called Party Transformation Example: Localization of Called Number Calling Party Transformation Example: Localization of Calling Number Calling Party Transformation Pattern Configuration Called Party Transformation Pattern Configuration Transformation CSS Cisco Unified Communications Manager Incoming Number Settings Incoming Calling And Called Party Settings Incoming Calling Party Prefix Example: Globalization of Calling Number Incoming Calling Party Settings Configuration at Gateway Incoming Calling Party Settings Digit Manipulation Order: Examples Incoming Calling Party and Incoming Called Party Settings in the Device Pool Calling Party Transformation Order

12 Called Party Transformation Order Digit Manipulation Considerations Implementing Gateway Selection and PSTN Access Features Calling Privileges Applications Overview Calling Privileges Applications Examples Implementing Time Schedules and Time Periods Time of Day Routing Applications Time Periods and Time Schedules Example: Block International Calls during Weekends and on January 1 Time of Day Routing Configuration Procedure Creating Time Periods Creating Time Schedules Assigning Time Schedules to a Partition Implementing Gateway Selection and CoS Gateway Selection Example: Configuration Gateway Selection Example: Partitions and CSSs Gateway Selection Example: Operation Gateway Selection Example: Redundancy Gateway Selection Example: Local Route Groups CoS for Off Net Calls Implementing CoS: Traditional Approach Traditional Approach Example: Single Site Traditional Approach Example: Multiple Sites Line/Device Approach: Improves Scalability Line/Device Approach: Concept Line/Device Approach Example: Multiple Sites Implementing 911 and Vanity Numbers Vanity Numbers Implementing Emergency and Vanity Numbers in Cisco Unified Communications Manager Vanity Number Example Implementing Carrier Selection Based on Time of Day Time of Day Based Carrier Selection Example CMC and FAC CMC Call: Successful Call CMC Call: Call Failure FAC Call: Successful Call FAC Call: Call Failure

13 Implementing CMC and FAC Configuring CMC Configuring FAC Implementing Call Coverage in Cisco Unified Communications Manager Cisco Unified Communications Manager Call Coverage Support Shared Lines Shared Line Configuration Call Hunting Call Hunting Operation Hunt Pilots Hunt Lists Line Groups Line Group Members Call Hunting Flow Call Hunting Scenarios Example 1: Internal and External Forwarding (No Hunting) Example 2: Internal and External Forwarding with Hunting Example 3: Internal and External Forwarding with Hunting Example 4: Internal and External Forwarding with Hunting Example 5: Using the Maximum Hunt Timer While Hunting Call Hunting Configuration Step 1: Configuring Line Groups Step 2: Configuring Hunt Lists Step 3: Configuring Hunt Pilots Step 4: Configuring CFNC at Directory Numbers Module Module Self Check Module Self Check Answer Key Media Resources Overview Module Implementing Media Resources in Cisco Unified Communications Manager

14 Media Resources Overview Media Resource Functions Cisco Unified Communications Manager Media Resources Support Media Resource Signaling and Audio Streams Voice Termination Signaling and Audio Streams Audio Conferencing Signaling and Audio Streams Transcoder Signaling and Audio Streams MTP Signaling and Audio Streams MTP Types MTP Functions and Requirements Annunciator Signaling and Audio Streams MOH Signaling and Audio Streams Conference Bridge Overview Software Audio Conference Bridge Hardware Audio Conference Bridge Conferences per Resource Built In Conference Bridge Resource Characteristics Meet Me and Ad Hoc Conferencing Characteristics Conference Bridge Media Resource Configuration Step 1a: Activate Cisco IP Voice Media Streaming App Service Step 1b: Configure Cisco IP Voice Media Streaming App Service Parameters Step 1c: Verify Software Conference Bridge Media Resource Step 2a: Configure Cisco IOS Enhanced Conference Bridge Step 2b and 2c: Configure and Verify Cisco IOS Enhanced Conference Bridge Step 3: Configure Cisco CallManager Service Parameters Relating to Conferencing Meet Me Conference Configuration Configure a Meet Me Number or Pattern MOH Overview MOH Services Unicast MOH Multicast MOH MOH Audio Source Selection MOH Configuration Step 1: Plan Server Capacity Step 2a: Manage MOH Audio Files Step 2b: Configure MOH Audio Sources Step 2c: Configure Fixed MOH Audio Source Step 3: Configure MOH Server Step 4: Verify MOH Service Parameters Step 5a: Configure Multicast MOH Audio Sources Step 5b: Configure Multicast MOH Server

15 Step 5c: Configure a Multicast Enabled Media Resource Group Annunciator Overview and Configuration Annunciator Features and Capacities Annunciator Performance Annunciator Media Resource Configuration Media Resources Access Control Overview Media Resources Access Control Media Resource Design Media Resources Access Control Example Intelligent Bridge Selection Intelligent Bridge Configuration Media Resource Access Control Configuration Step 1: Configure MRGs Step 2: Configure MRGLs Step 3: Configure Phones with MRGLs Module Module Self Check Module Self Check Answer Key Feature and Application Implementation Overview Module Configuring Cisco IP Phone Services Cisco IP Phone Services Overview Cisco IP Phone Services Subscriptions Cisco IP Phone Services Provisioning Cisco IP Phone Services Access Default Cisco IP Phone Services Default Cisco IP Phone Services Example: Corporate Directory Cisco IP Phone Services Redundancy Cisco IOS SLB Use of DNS to Provide Cisco IP Phone Services Redundancy Cisco IP Phone Services Configuration Step 1: Verify or Change Enterprise Parameters Step 2: Add a New Cisco IP Phone Service Step 3: Configure Cisco IP Phone Services Parameters

16 Cisco IP Phone Services Subscriptions Subscribe Cisco IP Phone Services: Administrator Subscribe Cisco IP Phone Services: End User Configuring Cisco Unified Communications Manager Native Presence Cisco Unified Communications Manager Native Presence Overview Cisco Unified Communications Manager Native Presence Characteristics Cisco Unified Communications Manager and Cisco Unified Presence Cisco Unified Communications Manager Native Presence Operation Cisco Unified Communications Manager Support for Presence Watching Presence Status on Cisco Unified IP Phones Cisco Unified IP Phones That Support Viewing Presence Status Cisco Unified Communications Manager Native Presence Access Control Subscribe CSSs and Partitions Subscribe CSS and Partition Considerations Subscribe CSS and Partition Considerations: Sample Scenario Presence Policy Example: Subscribe CSSs Presence Groups Presence Policy Example: Presence Groups Interaction of Presence Groups, Partitions, and Subscribe CSSs Cisco Unified Communications Manager Native Presence Implementation Step 1: Customizing Phone Button Templates Step 2: Applying the Phone Button Template to IP Phones Step 3: Configuring Presence Enabled Speed Dial Buttons Enabling Presence Enabled Call Lists Enabling Presence on SIP Trunks Cisco Unified Communications Manager Presence Policies Configuration Step 3: Assigning Subscribe CSSs to Phones and SIP Trunks Step 1: Configuring Presence Groups Step 2: Setting the Default Interpresence Group Policy Step 3a: Assigning Presence Groups to Lines and Phones Step 3b: Assigning a Presence Group to a SIP Trunk Configuring Cisco Unified Mobility Cisco Unified Mobility Overview Mobile Connect and MVA Characteristics Cisco Unified Mobility Features

17 Cisco Unified Mobility Call Flows Mobile Connect Call Flow: Internal Calls Placed from Remote Phone MVA Call Flow Cisco Unified Mobility Implementation Requirements Cisco Unified Mobility Configuration Elements Shared Line Between Phone and Remote Destination Profile Relationship of Cisco Unified Mobility Configuration Elements Cisco Unified Mobility Considerations MVA Call Flow with MGCP or SCCP PSTN Gateway Access CSS Handling in Mobile Connect CSS Handling in MVA Cisco Unified Mobility Access List Functions Operation of Time of Day Access Control Mobility Phone Number Matching Cisco Unified Mobility Configuration Step 1: Configure Softkey Template Step 2: Configure End User Step 3: Configure IP Phone Step 4: Configure Remote Destination Profile Step 5: Add Remote Destinations to Remote Destination Profile Step 6: Configure Service Parameters Step 7a: Configure Access List Step 7b: Apply Access List to Remote Destination Cisco Unified Mobility: MVA Configuration Procedure Step 1: Activate Cisco Unified Mobile Voice Access Service Step 2: Configure Service Parameters Step 3: Enable MVA per End User Step 4: Configure MVA Media Resource Step 5: Configure MVA on Cisco IOS Gateway Module Module Self Check Module Self Check Answer Key

18 Implementing Cisco Unified Communications Manager Part 1 Lab Guide Overview This guide presents the instructions and other information concerning the lab activities for this course. You can find the solutions in the Lab Activity Answer Key. Outline This guide includes these activities: Lab 2 1: Configuring Cisco Unified Communications Manager Initial Settings Lab 2 2: Managing User Accounts in Cisco Unified Communications Manager Lab 3 1: Implementing IP Phones Lab 4 1: Implementing PSTN Gateways Lab 4 2: Configuring Cisco Unified Communications Manager Call Routing Components Lab 4 3: Implementing Digit Manipulation Lab 4 4: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 4 5: Implementing Call Coverage in Cisco Unified Communications Manager Lab 5 1: Implementing Media Resources Lab 6 1: Configuring Cisco Unified Communications Manager Native Presence Lab 6 2: Configuring Cisco Unified Mobility Answer Key

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