TROUBLESHOOTING CISCO IP TELEPHONY & VIDEO V1.0 (CTCOLLAB)

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1 TROUBLESHOOTING CISCO IP TELEPHONY & VIDEO V1.0 (CTCOLLAB) COURSE OVERVIEW: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, CUCM Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources. WHO WILL BENEFIT FROM THIS COURSE? The primary target audiences for the course are: Network administrators and network engineers CCNP Collaboration candidates The secondary audiences are: Systems engineers PREREQUISITES: To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working knowledge of converged voice, video, and data networks Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways Ability to configure and operate Cisco routers and switches Ability to configure and operate CUCM in a single-site and multisite environments RELATED COURSES: CAPPS CIPTV1 CIPTV2 COURSE OBJECTIVES: After completion of this course, students will be able to... Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments Troubleshoot issues that relate to Cisco Unified Communications Manager Troubleshoot issues that relate to Cisco VCS Troubleshoot call setup issues Troubleshoot ILS and GDPR issues Troubleshoot CUCM mobility features Troubleshoot issues that relate to Cisco TelePresence Management Suite Troubleshoot media resource and voice quality issues

2 COURSE OUTLINE: Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions Lesson 1: Identifying Cisco Collaboration Deployments Overview of Cisco Collaboration Systems Solution Components Network Infrastructure Call Control Systems in Cisco Collaboration Systems Solutions Lesson 2: Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Endpoints in Cisco Collaboration Systems Solutions Media Resources in Cisco Collaboration Systems Solutions Applications in Cisco Collaboration Systems Solutions Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Lesson 3: Using Troubleshooting and Monitoring Tools Overview of Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified Communications Manager Traces Trace Output Example Session Trace Log View Cisco Unified RTMT Performance Monitor and Data Logging Generic Call Filter Module Sniffer Traces Module 2: CUCM Troubleshooting Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP- Related Issues Using Ping to Cisco IP Phones Verify TFTP Server Configuration Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Cisco IOS MGCP Gateway Communications Cisco IOS MGCP Gateway and Endpoint Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues Troubleshoot Cisco IP Phone Registration Troubleshoot MGCP Gateway Registration Cisco IOS MGCP Gateway Configuration Elements Cisco IOS MGCP Gateway Registration Cisco IOS MGCP Gateway Registration Issues Verify Cisco IOS MGCP Gateway Status Cisco IOS MGCP Gateway Monitoring Commands Cisco IOS MGCP Gateway Unsuccessful Registration Cisco IOS H.323 Gateway and SIP Trunk Communications Lesson 2: Troubleshooting CUCM Availability Issues CUCM Is Not Responding CUCM Administration Web Page Is Not Displayed Slow Response of CUCM Server

3 Lesson 3: Troubleshooting Database Replication Issues Review of CUCM Database Replication Identification of CUCM Database Replication Issues Resolving CUCM Database Replication Issues Lesson 4: Troubleshooting LDAP Integration Issues LDAP Integration Options with CUCM LDAP Integration Considerations Resolving Synchronization Issues Resolving LDAP Authentication Issues Guided Lab 2: Troubleshooting LDAP Integration Issues Troubleshoot LDAP Synchronization Issues at HQ Site Troubleshoot LDAP Authentication Issues Module 3: Cisco VCS Troubleshooting Lesson 1: Troubleshooting Endpoint Registration Issues Overview of Endpoint Registration Issues Troubleshooting Endpoints on Cisco VCS Troubleshooting Cisco TelePresence Endpoints Guided Lab 3: Troubleshooting Endpoint Registration Issues Troubleshoot Cisco Jabber Video for TelePresence Registration Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues Cisco VCS Is Not Responding Slow Response of Cisco VCS Server Cisco VCS Administration Web Page Is Not Displayed Lesson 3: Troubleshooting Database Replication Issues Database Replication Review Identifying Database Replication Issues Fixing Cisco VCS Database Replication Issues Lesson 4: Troubleshooting LDAP Integration Issues Review of LDAP Integration Options General LDAP Integration Issues Troubleshooting of Device Authentication Issues Troubleshooting of Account Authentication Issues Guided Lab 4: Troubleshooting LDAP Integration Issues Troubleshoot LDAP-Related Device Authentication Issues Troubleshoot LDAP-Related Account Authentication Issues Module 4: Call Setup Issues Lesson 1: Describing Call Setup Issues and Causes CUCM Call Setup Issues Cisco VCS Control Call Setup Issues Cisco Expressway Series Call Setup Issues Call Setup Issues Between Call Control Systems Lesson 2: Troubleshooting On-Net Single-Site Calling Issues Review of Digit Analysis in Cisco Unified Communications Manager Review of SIP and H.323 Endpoint Registration in Cisco VCS Review of Partitions and CSSs Review of Subzones, Links, Pipes, and Search Troubleshoot Call Setup Issues in Cisco Rules Unified Communications Manager Troubleshoot Call Setup Issues in Cisco VCS Troubleshoot One-Way Calling Issues Troubleshoot Unified Communications Mobile Troubleshoot Call-Forwarding Issues and Remote Access Issues

4 Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues Troubleshoot Call Setup Issues in Cisco Unified Communications Manager Troubleshoot Call Setup Issues in Cisco VCS Troubleshoot Unified Communications Mobile and Remote Access Lesson 3: Troubleshooting On-Net Multisite Calling Issues Multisite Dial Plan Issues CUCM Issues Cisco Unified Border Element Issues Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues Troubleshoot Intercluster Calls in Cisco Unified Communications Manager Troubleshoot Multisite Calls in Cisco Unified Border Element Lesson 4: Troubleshooting Off-Net Calling Issues Common Off-Net Calling Issues Troubleshoot MGCP Gateway Issues Troubleshoot H.323 Gateway Issues Troubleshoot SIP Trunk Issues Guided Lab 7: Troubleshooting Off-Net Calling Issues Troubleshoot Off-Net Calling Issues Including MGCP, H.323, SIP, and ISDN Protocols Module 5: ILS and GDPR Issues Lesson 1: Troubleshooting ILS and GDPR Review of ILS Review of GDPR Review of URI Call Routing When Using ILS Guided Lab 8: Troubleshooting ILS and GPDR Troubleshoot ILS and GDPR Module 6: CUCM Mobility Issues Lesson 1: Troubleshooting Device Mobility Issues Device Mobility Review Call-Routing Implementation Options Common Device Mobility-Related Issues and Their Causes Guided Lab 9: Troubleshooting Device Mobility Issues Troubleshoot Device Mobility Review of Numbered Call-Routing When Using ILS Common ILS-Related Issues and Their Causes Troubleshoot ILS-Related Issues Troubleshoot Device Mobility Configuration Mismatches Troubleshoot Device Mobility Call-Routing Problems Troubleshoot Device Mobility Call Privilege Problems Lesson 2: Troubleshooting Cisco Extension Mobility Issues Cisco Extension Mobility Review Troubleshooting Cisco Extension Mobility Login Overview of Cisco Extension Mobility and Logout Issues Issues Troubleshoot Cisco Extension Mobility Call- Routing Issues Guided Lab 10: Troubleshooting Extension Mobility Issues Troubleshoot Extension Mobility

5 Lesson 3: Troubleshooting Cisco Unified Mobility Issues Review of Cisco Unified Mobility Review of Unified Mobility Configuration Elements CSS Implementation in Cisco Mobile Connect Cisco Unified Mobility Access List Functions Overview of Cisco Unified Mobility Issues Troubleshoot Cisco Mobile Connect Troubleshoot Cisco Unified Mobile Voice Access Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues Troubleshoot Mobile Connect Troubleshoot Mobile Voice Access Module 7: Cisco TelePresence Management Suite Issues Lesson 1: Troubleshooting Cisco TMS Issues Review of Cisco TMS Troubleshoot Cisco TMS Guided Lab 12: Troubleshooting Cisco TMS Issues Troubleshoot Cisco TMS Module 8: Voice Quality and Media Resources Issues Lesson 1: Troubleshooting MTP Issues MTP Review Troubleshoot MTP Registration and Nonresponsive Software Issues Guided Lab 13: Troubleshoot Transcoder Issues Troubleshoot Transcoder Issues FindMe Review Common FindMe Issues MTP Allocation Issues Lesson 2: Troubleshooting Transcoder Issues Transcoder Review Troubleshoot Transcoder Registration Issues Lesson 3: Troubleshooting Audio and Video Conferencing Issues CUCM Conference Bridges Troubleshoot Conference Bridges Accessible via Troubleshoot Conference Bridges Registered with CUCM SIP Trunks Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences Troubleshoot Audio Conferences Troubleshoot Video Conferences Lesson 4: Troubleshooting Audio and Video Quality Issues Voice Quality Issues in Cisco Troubleshoot Voice Quality Issues on a Gateway Collaboration Systems Troubleshoot Quality Issues at Endpoints Identify and Isolate Voice and Video Quality Problems One-Way Audio and Video Issues Troubleshoot Layer 2 Quality Problems (SLI) DIFFERENTIATORS: Sunset Learning Institute (SLI) has been an innovative leader in developing and delivering authorized technical training since Our goal is to help our customers optimize their cloud technology investments by providing convenient, high quality technical training that our customers can rely on. We empower students to master their desired technologies for their unique environments.

6 What sets SLI apart is not only our immense selection of trainings options, but our convenient and consistent delivery system. No matter how complex your environment is or where you are located, SLI is sure to have a training solution that you can count on! Premiere World Class Instruction Team All SLI instructors have a four-year technical degree, instructor level certifications and field consulting work experience. Sunset Learning has won numerous Instructor Excellence and Instructor Quality Distinction awards since 2012 Enhanced Learning Experience The goal of our instructors during class is ensure students understand the material, guide them through our labs and encourage questions and interactive discussions. Convenient and Reliable Training Experience You have the option to attend at any of our established training facilities or from the convenience of your home or office with the use of our HD-ILT network (High Definition Instructor Led Team) All Sunset Learning Institute classes are guaranteed to run you can count on us to deliver the training you need when you need it! Outstanding Customer Service Dedicated account manager to suggest the optimal learning path for you and your team Enthusiastic Student Services team available to answer any questions and ensure a quality training experience during your week at Sunset Learning Institute

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