Авторизованное обучение по направлению унифицированных коммуникаций Cisco

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1 Авторизованное обучение по направлению унифицированных коммуникаций Cisco Докладчик: Фисенко Евгений, Старший инструктор-консультант CCNP, CCVP, CCSI#32087 Центр Знаний

2 Cisco Career Certifications Cisco Certifications

3 Cisco UC Career Certifications CCIE Voice CCVP CCNA CCNA Voice

4 Implementing Cisco IOS Unified Communications Course Goal: To provide learners with the knowledge and skills needed to implement Cisco VoIP networks that consist of gateways, Cisco Unified Communication anager Express, Cisco Unity Express, and the Cisco Smart Business Communications System

5 Course Flow Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction Cisco Unified Communications Systems Introduction VoIP Fundamentals Cisco Unified Communications anager Express Implementation Lunch Cisco Unity Express Implementation Cisco Smart Business Communications System Implementation P Traditional Telephony Operations VoIP Fundamentals (Cont.) Cisco Unified Communications anager Express Implementation (Cont.) Cisco Unity Express Implementation (Cont.) Cisco Smart Business Communications System Implementation (Cont.) Wrap Up

6 Cisco Career Certifications: Cisco Voice Certifications Expand Your Professional Options and Advance Your Career Professional level recognition in IP telephony (VoIP) CCIE CCVP Expert Professional Recommended Training Through Cisco Learning Partners Quality of Service Cisco Voice over IP Troubleshooting Cisco Unified Communications Systems CCNA Associate Cisco IP Telephony Part 1 Cisco IP Telephony Part 2 CCVP

7 Cisco Voice over IP (CVOICE) Course Goal: To provide learners with the necessary knowledge and skills to implement Cisco VoIP networks consisting of gateways and gatekeepers.

8 Course Flow Diagram Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction Introducing VoIP Configuring Voice Ports (Cont.) Implementing VoIP Gateways Implementing Dial Plans on Voice Gateways (Cont.) Implementing H.323 Gatekeepers Lunch P Configuring Voice Ports Implementing VoIP Gateways Implementing Dial Plans on Voice Gateways Implementing H.323 Gatekeepers Connecting to an ITSP

9 Implementing Cisco Unified Communications IP Telephony Part 1 Course Goal: To provide learners with the necessary knowledge and skills to install and configure a Cisco IP Telephony solution based on Cisco Unified Communications anager Release 6.0, the call-routing and signaling component of the Cisco IP Telephony solution, in a single site.

10 Course Flow Diagram A Day 1 Day 2 Day 3 Day 4 Day 5 Course Introduction Introduction to Cisco Unified Communications anager Administration of Cisco Unified Communications anager Single-Site, On- Net Calling Single-Site, Off- Net Calling Single-Site, Off- Net Calling Implementation of edia Resources, Features and Applications Lunch P Administration of Cisco Unified Communications anager Single-Site, On- Net Calling Single-Site, Off- Net Calling Single-Site, Off- Net Calling Implementation of edia Resources, Features and Applications Implementation of edia Resources, Features and Applications

11 Implementing Cisco Unified Communications IP Telephony Part 2 Course Goal: To provide learners with the necessary knowledge and skills to implement Cisco Unified Communications anager 6.0, the call routing and signaling component of the Cisco IP Telephony solution, in a multisite environment.

12 Course Flow Diagram Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction ultisite Deployments ultisite Deployments Centralized Call-Processing Redundancy Bandwidth anagement and Call Admission Control Features and Applications for ultisite Deployments IP Telephony Security Lunch P ultisite Deployments Centralized Call-Processing Redundancy Bandwidth anagement and Call Admission Control Features and Applications for ultisite Deployments Features and Applications for ultisite Deployments IP Telephony Security

13 Implementing Cisco Quality of Service (QoS) Course Goal To identify, describe, and correctly implement the appropriate QoS mechanisms required to create an effective administrative policy providing QoS.

14 Course Flow A Day 1 Day 2 Day 3 Day 4 Day 5 Course Introduction Introduction to QoS Building Blocks of QoS Introduction to odular QoS CLI and AutoQoS (Cont.) Classification and arking Classification and arking (Cont.) Congestion anagement Lunch Congestion Avoidance Link Efficiency echanisms Building Blocks of QoS (Cont.) P Introduction to odular QoS CLI and AutoQoS Classification and arking (Cont.) Congestion anagement (Cont.) Traffic Policing and Shaping QoS Best Practices

15 Troubleshooting Cisco Unified Communications Systems Course Goal To provide network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems, including the ability to troubleshoot the individual components of a Cisco Unified Communications system.

16 Course Flow Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction A ethodology and Tools for Troubleshooting Cisco Unified Communications Systems Troubleshoot Cisco Unified Callanager- Related Issues (Cont.) Troubleshoot Call Setup Issues Lunch Troubleshoot Voice and Video Quality Issues Application Integration and edia Resource Issues (Cont.) P Troubleshoot Cisco Unified Callanager- Related Issues Troubleshoot Cisco Unified Callanager- Related Issues (Cont.) Troubleshoot Call Setup Issues (Cont.) Troubleshoot Voice and Video Quality Issues Application Integration and edia Resource Issues

17 Non-CCVP UC Courses IIUC2 (Implementing Cisco IOS Unified Communications Part 2) UCAD (Cisco Unified Communications Architecture and Design) CUDN (Cisco Unity Design and Networking) IU (Implementing Cisco Unified essaging) UCCXD (Deploying Cisco Unified Contact Center Express) IPCC_PW (IPCC Power Workshop)

18 Implementing Cisco IOS Unified Communications Part 2 Course Goal To provide learners with the necessary Knowledge and skills to implement advanced Cisco IOS Unified Communications features

19 Course Flow

20 Unified Communications Architecture and Design To review Cisco Unified Communications components used to implement a complete Cisco Unified Communications solution and to design contemporary Cisco Unified Communications Call Control solutions that conform to the principles outlined in the Cisco Unified Communications Solution Reference Network Design (SRND) guide Course Goal

21 Course Flow Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction UC Architectural Overview Designing the WAN Designing Call Control Designing Call Control Final Design Lab Lunch P Designing the LAN Designing Call Control Designing Call Control Final Design Lab Final Design Lab

22 Cisco Unity Design and Networking (CUDN) Course Goal To enable system engineers to design sustainable complex Cisco Unity solutions.

23 Course Flow Day 1 Day 2 Day 3 Day 4 A Course Introduction Cisco Unity Design Process Presales The Design Process Planning Final Design and Implementation igrating Voice ail to Unified essaging and Interoperability Lunch P Cisco Unity Design Process Presales Case Study Case Study Final Design and Implementation Case Study Case Study

24 Implementing Unified essaging Course Goal Install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations

25 Course Flow Day 1 Day 2 Day 3 A Course Introduction Cisco Unity System Hardware Cisco Unity Connection Overview Cisco Unity Networking (continued) Lunch P Cisco Unity System Software Installation Cisco Unity Integrations Cisco Unity Networking aintenance and Utilities

26 Deploying Cisco Unified Contact Center Express (UCCXD) Course Goal To provide knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting

27 Course Flow Day 1 Day 2 Day 3 Day 4 Day 5 A Course Introduction CRS Products Overview Creating Scripts and Applications Creating Scripts for Contact Centers Lunch Using Cisco Desktop Admin (CDA) Supervisor Remote onitoring Reporting Troubleshooting P CRS Design and Ordering Installation & Configuration Script Editor Configuring UCCX ACD Creating Scripts for Contact Centers Using Cisco Desktop Admin (CDA) Using ASR & TTS Outbound Preview Dialing astery Exercise

28 IPCC Power Workshop Course Goal This Power Workshop is designed for iddle and Senior anagers, Call Center anagers, Product anagers, Console Operators, Telecom Analysts, Application Developers and other individuals responsible for: Designing and implementing the IC/IPCC configuration Daily operation of the call center Designing and monitoring IC/IPCC scripts Designing and generating IC/IPCC reports

29 Course content ICPT1 The ICPT Part 1 (ICPT1) course addresses the needs of System Engineers and Customers charged with day-to-day interaction with the Cisco Intelligent Contact anagement (IC) product. This part is an "introduction" to configuration scripting and reporting for contact centers utilizing the Cisco IC Solution.

30 Course content ICPT2 The ICPT Part 2 (ICPT2) course allows System Engineers and Customers involved in day-to-day interaction with the Cisco IC product to understand the IC processes, to install the IC system and to perform basic troubleshooting. The course includes the installation of the IC software and introduction of the IC Troubleshooting tools. The ICPT1 and ICPT2 courses are based on IC Release 7.0.

31 Course content IPCCE The IP Contact Center Enterprise (IPCCE) 1.0 consists of two parts as well. The first part is IPCC Enterprise (IPCCE) and the second part is the System part (SIPCC). The course is intended for people responsible for the day to day interaction with the Cisco IP Contact Center installation. The course provides attendees with an understanding of the overall operation of an IP Contact Center installation, its features, functions and, capabilities. This course is based on IPCC Release 7.0.

32

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