Mane-Link Online Banking. First-Time User Logon

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1 Mane-Link Online Banking First-Time User Logon 1

2 ank.com Table of Contents Overview... 3 Mane-Link Online Banking... 4 First-Time User Logon... 4 Secure Access Code... 4 Online Banking Agreement... 5 Creating a Profile... 5 Establishing a New Password... 6 Account Overview Screen... 7 Browser Registration... 8 Secure Messages... 9 Online Bill Pay... 9 Online estatments...10 Signing Off...10 Mane-Link Online Banking: First-Time User Logon Page 2

3 Overview Commerce Bank s Online Banking solution offers the latest in innovative features, faster navigation, and enhanced security. We understand that it takes a little time to get used to any new system and have created this guide to assist you. You ll find Help links throughout all screens of Mane-Link Online Banking that provide you with detailed explanations and instructions for the screen you are viewing. Among the abundant features offered by the Mane-Link Online Banking system are: Quick and easy review of all account balances Expanded history on checking accounts, money market, savings, certificates, and loans Self-Managed password changes Real-Time balance information View Account Statements and estatements View Cancelled check and Deposit Tickets Download account history to Quicken, QuickBooks, and most financial software Exchange secure messages with Commerce Bank support personnel Set up personal reminders and alerts Transfer money between any two linked Commerce Bank accounts Free Online Bill Pay Re-order checks Print and Help buttons are available from most pages Mane-Link Online Banking: First-Time User Logon Page 3

4 Mane-Link Online Banking First-Time User Logon This guide will walk you through establishing your new settings and through the features that are available to you. Your Login ID in most cases is your primary checking account number. To begin the logon process, navigate to: bankatcommerce.com/onlinenew.html input your Login ID as explained in your award letter and click the First Time User box. Secure Access Code Due to enhanced security, we require that your first-time logon is validated by the use of a onetime Secure Access Code which is delivered to your , personal phone, or cell phone. We recommend using a phone number because it is generally faster. You will be prompted to select your Secure Access Delivery Preference, which you will find prepopulated. This one-time Secure Access Code is received within seconds but will only be valid for 15 minutes. Note: If the information displayed is out-dated, please contact our Customer Response Center BANK(2265), Monday Friday 8:00A.M. to 5:00P.M. Mane-Link Online Banking: First-Time User Logon Page 4

5 Enter your Secure Access Code and click, Continue. Online Banking Agreement As part of your first-time logon, you will then be prompted to read, scroll down and accept the Online Banking Agreement. Click I Accept to continue. Creating a Profile Once you have completed the logon process, you will be prompted to update your personal profile. This allows you the convenience of updating your contact information and ensures we have your most current information. All items marked with an asterisk are required and some may be pre-populated; make changes as necessary, entering your current information in the provided fields. Click Submit to continue. Please note this only updates your online profile, not the Bank s permanent records. Mane-Link Online Banking: First-Time User Logon Page 5

6 Establishing a New Password It will be necessary to establish a new password. Referring to the new password criteria listed below, create your new password and enter it into the New Password box. Repeat the new password in the Confirmation box, click Submit Password Change to submit your new password and continue. Please remember that the goal of a password is to keep someone else from using your Logon ID. Commerce Bank suggests the following security steps to help protect the privacy of your password: Change your password regularly. Choose hard-to-guess passwords. Do not write your password down. Always enter your password in private. Commerce Bank employees do not have access to and will never ask for your password. Your new password must be at least six characters long; it may contain numbers, letters or a combination of both. If you do use letters, please remember the password field is case-sensitive. Mane-Link Online Banking: First-Time User Logon Page 6

7 Account Overview Screen Once you have completed the steps above, you will be presented with the Account Overview screen, your dashboard to all functions. This page displays a summary of accounts associated with your online profile after you log in. Double-click on a specific account from the overview screen to view account history and details. The Account Overview page provides the following information: Access to multiple online accounts, account names and nicknames. The date the account was last updated. Available balances, current balances & pending/current day transactions. Click on the Account Name to display detailed account history for an account. New Secure Messages are accessible from this page. Accounts are categorized by account type (checking, savings, loan, certificates, etc.). Doubleclick on a specific account from this screen to view account details/history. The Lightning Bolt is a quick action feature built into the Online Activity page for your convenience. You can View, Approve, Cancel, or Copy a transaction straight from this page. Transfers to or from any of your Commerce Bank accounts can be initiated right from this point with just a click of a button. The drop down window will appear, pick your accounts and enter the amount, and you re done. It s that easy! The Magnifying Glass icon next to some transactions indicates that there is an image stored for that transaction, (a check image or deposit ticket for example). Just click on the image of the magnifying glass for the specific transaction image you want to view and the image will be displayed in a pop-up window. You should configure your pop-up blocker to accept pop-ups from our site to use this feature. Mane-Link Online Banking: First-Time User Logon Page 7

8 Browser Registration On your second logon to Mane-Link Online Banking, you will be required to register and verify your online identity with a one-time Secure Access Code. (You must request a new Secure Access Code you cannot use the same code used in the first step). This strengthens the safeguards in place and adds an extra layer of multifactor security. Although this process follows the same steps as the First-Time Logon, this is to register your computer. A secure access token is placed on the computer in the form of a cookie - if the cookie is deleted, this registration process must be repeated. When you logon for the second time, the following screen will appear. Please follow these steps: There are two options when registering your computer: 1. Activate this computer for later use a logical option for a home or work computer 2. Give me one-time access only (do not activate this computer) a logical option when using a public computer (at a hotel, in a library etc.) Select the appropriate option and click Continue and then just follow the same steps outlined above in Secure Access Code. Mane-Link Online Banking: First-Time User Logon Page 8

9 Secure Messages There is a hyperlink at the top of the Account Overview page to indicate if you have unread secure messages. Clicking on the link will take you directly to your secure message mailbox. Double-click on the highlighted message you wish to view and see the secure message displayed. You can then reply to the message or create your own and contact Commerce Bank easily and securely. Online Bill Pay Our Online Bill Pay features can all be found under the Transactions tab by clicking on Bill Payment. If you haven't yet tried Mane-Link Bill Pay now would be a great time to give it a try. There is no enrollment required, just click on the link and give it a try, you will be surprised at how easy it is. Bill Pay does not attempt to change your money management habits. Instead, it uses today's technology to give you the option of bypassing the time-consuming aspects of traditional bill paying in order to manage your finances more conveniently, efficiently and securely. Best of all Bill Payment customer service is available from 7:00 AM until 11:00 PM, Monday to Friday at Mane-Link Online Banking: First-Time User Logon Page 9

10 Online estatments With estatements there is no more waiting for the mail to bring your monthly statements. No more filing statements in your filing cabinet. No more requesting copies of checks. You will now have it all at your finger tips! When you sign up for Online Banking and estatements, you will receive an each month when your statements are available online. You can then securely view, print and download your statements. You can also view your past cleared checks from our easy to access web site. To access your estatements, or to enroll in estatements, it can all be found under the Accounts tab by clicking on Statements. Signing Off When you are finished updating your account preferences or any time you log into our system, utilizing Sign-Off to end an online banking session is a best practice and ensures the privacy of your account information. The Sign Off button is located at the top right of the screen. We re here to help. We hope that this quick-step overview will assist you in making a smooth transition. We value your business. If we can answer any questions or offer additional support along the way, please feel free to contact our Customer Response Center at BANK(2265), Monday Friday 8:00A.M. To 5:00P.M. Ask us what we can do for you. Mane-Link Online Banking: First-Time User Logon Page 10