Basic ebusiness Banking User Guide

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1 Basic ebusiness Banking User Guide 1

2 Welcome: Welcome to Chemical Bank s ebusiness Banking system. With ebusiness Banking, you can access your accounts 24-hours a day, seven days a week; anywhere an Internet connection is available. We offer online tools that can be customized to suit your business needs. Instant transaction originations, customized reports, automatic balance alerts, bill payment, and fraud control are just a few of the features that are available using your online banking access. Other features include: Balance Reporting Detailed Transaction Reporting Balance Alerts On- Screen Check Images Account to account transfers Stop payment requests ACH origination* Wire transfers* Tax payments State and Federal* Positive Pay & Reconciliation* *You must enroll in premium business banking to access these services. Online Help: 24/7 Help is always just a click away with the online help function. Click the Help link at the top right of the screen to access the help manual by topic. Our Customer Care Center is available Monday through Friday: 7:00 AM - 9:00 PM and Saturday: 8:00 AM - 2:00 PM - toll free at (800) Business Chat is also available Monday through Friday from 7:00 AM 5:00 PM. You can find Business Chat at the bottom of the login page or under Online Requests within your account. To contact an ebanking Specialist, send an to For instant access to the Help feature, click Help located in the upper right corner of page. 2

3 What s inside: General Security... 4 Logging In... 6 Administration Setting up additional Users... 8 estatements Resetting a User s Password/Security Credentials Maintaining Administrator s Login Credentials Changing Session Timeout Renaming your Accounts Account Activities & Reporting Viewing Account Summary Create/View Customized Reports Search Transactions Balance Alerts Placing a Stop Payment Payments & Transfers Transfers Recurring Transfers Bill Pay Overview Add Payees Add Payment Schedule Automatic Payments View Pending Payments Cancel Pending Payments Add ebills

4 Security: Chemical Bank uses state-of-the-art Internet technology, supported by the companies with which we work, to make online banking secure and to protect company and personal information. We always require an ID and password to access accounts. You can help maintain the security of your banking information as follows: Do not share your User ID or password with anyone. Never furnish your password to anyone claiming to represent the bank since we will not ask for your password. Change your password frequently. If you suspect your User ID or password have been compromised change it and contact us immediately. The most secure passwords are those which use a combination of numbers and letters as well as upper and lower case letters. Avoid using birthdays, phone numbers or names that others could guess. Chemical Bank s ebusiness Banking password requirements are as follows: must be between 8 and 14 characters long, must contain at least one uppercase letter, at least one lowercase letter, and at least one number. Never walk away from your computer with your account information on the screen. It is important to log off when you complete your online business to minimize the risk of unauthorized access. Our system will automatically log you off after several minutes of inactivity to keep your information safe. Routinely review and reconcile account information and call us immediately if you have a concern. Use good judgment in the information you include in s, providing only non-sensitive and nonconfidential information. To keep pace with this ever-changing world of security enhancements, features and other additions, we suggest our customers use only the most current version of our recommended browsers. Customers who do not upgrade to the most recent browser may not have access to all of the features offered in Chemical Bank s ebanking program. Install and stay current with updates for virus protection. Ensure that your browser is using the highest encryption session available. For more information, check out our Security Center on our website at For increased security, the navigation of each User s login can be customized to display only the functions to which they have been granted access. 4

5 Trusteer Rapport: As part of our continued effort to enhance online banking safety, Chemical Bank has partnered with Trusteer Rapport to provide a FREE security software to our online business banking customers. By protecting your internet connection and creating a tunnel for safe communication with Chemical Bank's online banking site, Trusteer Rapport blocks malicious attempts to steal money from your online banking account. Chemical Bank requires that all ebusiness customers use this software. Trusteer Rapport is an additional layer of security that provides ongoing protection for your bank accounts from fraudulent transactions. This software is different from other anti-virus programs and firewalls because it secures your communication with Chemical Bank's online banking website, mitigates financial malware infections, and blocks malicious attempts to access personal information and steal funds from your account. Trusteer Rapport also communicates with Chemical Bank to ensure that immediate action is taken against attempted threats to your online accounts. When you login to your online banking account, you will be asked to download Trusteer Rapport. Once you click the Download Now button, the software will be loaded within seconds and will begin protecting your account immediately! *PLEASE NOTE: You will only be required to download and install the Trusteer Rapport software one time. Trusteer does occasionally do updates that may require a restart. You will be able to continue with your online banking transactions and use the internet as usual with no effect on your computer. 5

6 Logging in: Go to Click on Business at the top of the page and then Login to my account on the left side to go to the business banking login page. Enter the Company ID, User ID, and User Password into the appropriate fields and click the submit button. The User Password provided initially by Chemical Bank to the Administrator is temporary. Upon your first login, the system will require entry of a new User Password. Chemical Bank ebusiness Banking passwords must be between 8 and 14 characters long; and they must contain at least one uppercase letter, at least one lowercase letter, and at least one number. When you complete your first login, you will change/update your password and set up security questions. Once you have done this, you can use the Forgot User Password link on the login page if you are unsure of what your password is. To use this feature, you must enter a valid Company ID and User ID first, and then click the Forgot User Password? link. You will need to answer two of your security questions and can then set up a new password. 6

7 The Company Administrator is responsible for creating and maintaining all company Users, their access rights, creating the initial password, and password resets (in the event the User is locked out ). Please ensure that the Administrator s address is always up to date. If the Administrator s password needs to be changed at any time, Chemical Bank s ebanking department will the new password to the Administrator s that is on file with the Bank. Also, important information regarding Chemical Bank s ebanking system is provided only to the Administrator and typically through Use the Administration menu to control user access, maintain accounts and change passwords. 2. Use the Account Activities & Reporting menu to access Positive Pay and Stop Payment features, view and search account history, search transactions and create reports. 3. Initiate internal transfers and make bill payments using the Payments & Transfers menu. 4. Access Chemical Bank s online estatements using the Online Requests menu. 5. Send a secure or access online Help with a simple click. For security purposes, be sure to click Log Out at the end of each ebusiness Banking session. As a security measure, if someone attempts to gain access to Chemical Bank s ebusiness Banking system and uses an incorrect ID and/or password three (3) times in a row, account access will be not be allowed. If this occurs, please contact Chemical Bank at (800) for assistance with resetting the Administrator s password. If a User is denied access, the Administrator can unlock their access and/or reset their User password. 7

8 Setting up additional Users: The Add/Change/Remove Users feature is used to add, modify and delete Users and determine the services and accounts to which they have access by creating a user profile. This profile includes a unique User ID and secure password, as well as permission settings that enable or disallow the User to access certain accounts and account actions. To begin, click on the Administration link located in the upper left hand corner. Click on Administration and select Add/Change/Remove Users from the menu. To add a new user, click on the New button. Enter in the Users Name, create a User ID, User Password and enter their Address. 8

9 Next, assign account permissions to the User by placing a check mark under the appropriate permission. This feature controls access to the accounts and functions for each User. Place a check mark under the appropriate section to give the User access to that account function. Account Permission Guide: Acct Rptg: Gives the user the ability to view the balance of the account Acct Transfr Cr: Gives the user the ability to transfer funds into the account. Acct Transfr Dr: Gives the user the ability to transfer funds out of the account. Stop Pmt: Gives the user the ability to place stop payments on checks. If you have Bill Pay or estatements on your account you will need to place a check mark next to the service under Additional Services to assign the permission to the User. If you would like your user to be able to chat with a Chemical Bank representative, you will also need to place a check mark next to Secure Chat under additional Services. Once you have selected all the permissions for the User, you will need to select the Add button at the top or bottom of the page. 9

10 estatements: estatements are a safer, faster, and more convenient way to view and maintain account statements. After opting-in for estatements, up to three (3) years of estatements will be available through Chemical Bank s ebusiness Online Banking service. estatements are available for any checking and savings accounts that are accessible through the ebanking service. Grant User Permission to access estatements: To grant access to estatements for additional Users, select the Online Statements option for the User to enroll in estatements at the bottom of their User profile set up page. Opt In: To access estatements, click on Online Requests and then Online Statements. Click the radial button next to each account listed to select a statement delivery method. Select estatement to receive the statement electronically or Print Statement to receive a mailed paper statement. After selecting the estatement feature for each account you will need to select Next to get to the Terms and Conditions page. After reading through them, agree to the terms and conditions by clicking on Accept. When the statement is ready for viewing, an alert will be sent to the address provided within the estatement enrollment screen. 10

11 Viewing estatements: When your statement is ready for viewing, click on Online Services and then select Online Statements. To view the statement, click the view link. The statement information is listed with the Account Number and the statement Publish Date. 11

12 Resetting a User s Password/Security Credentials: If a user enters three invalid logins, the system will lock out that User, preventing him or her from logging in. If this should happen, the Company Administrator will need to use the Unlock User button on the Add/Change/Remove Users page. Clicking this button resets the invalid login count back to zero and thereby allows the user to log in. Unlocking the user does not change any of the login credentials, so the User Password may also need to be reset. Select the User who is locked out from the drop down menu in the Current User field. To unlock, click on the Unlock User button. This button only displays if the User is locked out. The Reset Security Questions option allows the Administrator to reset a User's existing security questions. This will remove the User's current security questions/answers, requiring the User to establish new security questions/answers. From the Administration menu, select the Add/Change/Remove Users option under the Manage Users group. Select the User from the User name drop-down. Click the Reset Security Questions button (do not click Update). The User is presented with the Create Security Question screen upon the next login. The Reset All MFA Credentials option allows the Administrator to remove security questions, unenroll computers and invalidate the user's existing password at the same time. New password information must be provided prior to clicking this option. From the Administration menu, select Add/Change/Remove Users from the Manage Users group. Select a Current User from the drop-down list. Enter new password information in both fields. Click the Reset All MFA Credentials button in the Security Options section (do not click update). Note: If Dual Control is enabled, the reset login will be in a pending status waiting to be approved or denied. 12

13 The User is challenged with the Security Questions setup screen. Once the user sets up the new Security Questions, he or she is presented with the request to change his or her password. Step 1: Select the User from the dropdown menu. Step 2: Type in the new password in the password and the confirm password fields and click Reset. To reset security questions, click on Reset Security Questions button under Security Options below. Maintaining Administrator s Login Credentials: Hover over the Administration tab link in the upper left hand corner. Options are available under the My Profile section for the Administrator to change their password, change address, change security notification address, unenroll computers, maintain security questions, and change the main page for online banking. 13

14 To change your User Password, select Change My Password. Enter current password, and new password, then confirm the new password and select Update Password. To change your address, select Change Address. Enter in your new address and confirm it. Select Update. To change your security questions, click on Maintain Security Questions. Select a question from each dropdown menu and enter an answer. Do not enter the same answer for each question. Once all five questions are selected and answered, please select Submit. To change the main page that displays upon successful login, select Set Main Page from the Administration menu. Click on down arrow and select a new main page then click Update. Changing Session Timeout: The timeout is the amount of time your online session will remain idol before it signs you out. You can set your timeout time from 5 to 60 minutes. To change the session timeout, click on the Administration tab and select Change Timeout from the menu. Your current select timeout time will be displayed at the top of the page. Select the number of minutes from the dropdown in the Session Timeout field then select Update. 14

15 Renaming your Accounts: You can change the name/title of your account to the name that you refer to the account internally. To do this, click on the Administration tab and select Set Account Name. Select the account from the drop down menu, enter the new account nickname in the Account Name field, and then click Update. Viewing Account Summary: The ebusiness Banking system provides a quick view of all account balances on one page. To view all accounts: Click on Account Activities & Reporting and select View Account Summary located under the Account Reporting category. For more detailed information, click on the account number you wish to view in the left hand column. You can also click on the corresponding magnifying glass or statement buttons located on the right side of the same row. 15

16 Chemical Bank s ebusiness Banking online service also allows the export of account activity data in a variety of formats, including Quick Books. To export: Click on Account Activities & Reporting; select View Account Summary located under the Account Reporting category. Locate then click the underlined account number listed in the left hand column. Enter the date of the transactions you would like in each date box or you can use the calendar. Next click on the Submit button. Scroll down to the bottom of the screen, select the format from the Select Export Format dropdown box, and then click Export. Create/View Customized Reports: Create Reports provides the option to create, edit and delete custom reports that may be viewed in the format of the Account Summary page. Create Reports allows the User to filter account information to view only selected accounts and transactions. A report comprises a group of Account settings and a group of Transaction settings. Reports are saved by name and include a descriptive title. When used, the report acts as a filter setting for the Account Summary screen, giving a customized view. From the Account Activities & Reporting menu, click the Create Reports option under the Account Reporting group. To create a new report, click New. Select the Account(s), Transaction Categories, enter the Report Name and Title, and then click Add. Please note that the Report Name drop-down menu will list the reports you have created in alphabetical order. 16

17 Search Transactions: The Balance Reporting Search Transactions option allows the creation of a search request by account. The search may contain a specific date range or a pre-defined date range, a specific check number, a specific check number and amount, or a range of check numbers. To display the Search Transactions screen, select the Account Activities & Reporting menu and select Search Transactions listed under Account Reporting. The Search Transactions screen has several distinct sections that are used to build transaction search criteria. To create a report using the search feature: Select Account Selection section; select the account to query. In the Date Selection section, select from a predefined time period or enter a date range. In the Check / Serial Number Selection section, select a specific check number, a range of check numbers or "All" check numbers for query. 17

18 In the Amount Selection section, enter a specific amount or request "All" dollar amounts. In the Transaction Type Selection section, choose between debits, credits or "All" transactions for inclusion in the report. Click the Submit button. Search results are displayed on the Transaction Results screen, listing all the transactions that match the criteria entered. If more transactions meet the criteria than are able to be displayed on-screen, view these records using First, Previous and Last buttons. Click the Reset button to clear the fields. Balance Alerts: Balance alerts can be established to generate an notification when the account falls below or rises above a specified dollar amount. To set up a Balance Alert, click on Account Activities & Reporting and select Manage Balance Alerts listed under the Account Reporting category. Next click on the plus sign next to Add An Alert to expand the section. Select the account(s), select the condition (Rises Above or Falls Below), enter the dollar amount and address. Click Add when complete. Using the drop down menu, select the Account, choose a Balance Type, select a Condition, and then enter the Amount. Next enter the Address where the Balance Alert will be sent then click Add. Remember, if you change your address, you will need to change the Address for you alerts. 18

19 Placing a Stop Payment: The Add Stop Payment function allows on-line stop payment instructions for an individual check. Contact your local branch or the Customer Care Center to place a stop payment on a series of checks or ACH items. To display the Add Stop Payment screen, select the Account Activities& Reporting menu. Under the Stop Payment group, select the Add Stop Payment option. The Add Stop Payment screen displays. The contact information fields are automatically populated with the information on file. Complete the remaining information requested on this page. Fields with an asterisk (*) are required. Click the Add button to send the stop payment request to the Bank. A review screen appears allowing you to Cancel or Submit the Stop Payment for processing. If you click Submit, a confirmation screen appears with a summary of the information sent to the Bank. To view existing stop payment information, select Account Activities & Reporting and click on View Stop Payment Activity located under the Stop Payments section. The screen will display Stop Payment activity for all users who are permitted to use the Stop Payment function. 19

20 On initial display, the table is sorted by Date Created with the most recent stop payment transaction appearing at the top of the table. The second level sort is by Company. You may sort the table differently by clicking the up and down arrows in the column headers. Click the magnifying glass in the Details column to view the details of the stop payment in a separate pop-up window. Stop Payment requests will have one of the following four status designations: Unprocessed The Stop Payment Request has been sent to the Bank and is awaiting action. This status is also assigned when a mixed status is returned on a stop payment range request, i.e., some checks have cleared others have not. Processing Chemical Bank has received the stop payment request and is in the process of completing that request. Completed The Bank has completed the stop payment request. Declined The Bank is unable to complete the stop payment request. Stop Payment requests with a status of Completed or Declined will remain on the activity screen for a period of ten calendar days. 20

21 Transfers: The Account Transfer service allows the transfer of funds between accounts within Chemical Bank. Transfers can be scheduled for the current day or a date up to one year in the future. Scheduled transfers can be reviewed and deleted. This service also supports the scheduling of Recurring Account Transfers and allows the viewing, updating and deleting of pending Recurring Account Transfers. Account Balances are checked by the system for current day transfers only. A disclosure statement appears onscreen indicating the date and time the balance information was updated. Balances are not checked when a future dated transfer is created. Future dated and recurring transfers may not be initiated for cross company account transfers. To initiate a transfer select the Payments & Transfers tab, and under the Account Transfer menu select Add Transfer. Complete the fields with the transfer information then click Add. Once you have added all of your transfers, click Submit. You can add up to 10 transfers at a time before clicking Submit. Recurring Transfers: To setup recurring transfer transactions, create a scheduled transfer to be processed at the frequency you specify. To begin, select the Payments & Transfers tab, and under the Account Transfer menu select Add Recurring Transfer. 21

22 Complete the fields in the Transfer Details section and the Transfer Schedule section then click Add at bottom of screen. 22

23 Bill Payment: Chemical Bank s ebill Pay offers you convenience, cost-savings and best of all, time savings! No more buying stamps and writing checks. Pay all your bills online anytime, anywhere-just by logging in to ebill Pay. To access the bill pay feature, click on Payments & Transfers then within the Additional Services menu select Bill Payment. A third party window will open; please ensure your Pop-up Blocker allows the page to open. You will also need to accept third party cookies. Next click the get started button. Fill in all the required information that is marked with an asterisk (*). Once the ebanking department processes your bill pay registration, you will receive an letting you know that it is ready to use. Then you can go back into Payments & Transfers then Bill Payment to start making payments. Click on Make Payments on the main navigation bar at the top of the page to view the main overview page. Make Payments: Use the Make Payments feature to view and schedule payments. Pay Someone New: Use the Pay Someone New feature to add a new payee for payment. View Reports: Use the View Reports feature to view and export Payment History information. You can also create and save customized reports. Funding Accounts: Use the Funding Accounts feature to view all of the accounts you can pay your bills from. You will also use this section to control which account is set as you default funding account. 23

24 Add Funding Account: Use the Add Funding Account feature to add new checking accounts to pay your bills from. Two small deposits will be deposited into your account within 2-3 business days of you adding the new account. You will need to log back into bill pay to verify the account by entering the two deposit amounts. Personal Information: Use the Personal Information feature to verify your personal information. Add Payees: Before you can make your first payment, you will need to set up your Payees. A Payee is any company or person that you pay, such as your utility company, babysitter, or anyone to whom you would normally write a check. For convenience, have a recent bill or statement available to reference for your Payee s information. To add a Payee, enter the Payee name in the Pay someone new field. A drop down list will display select the Payee from the list provided if present or enter the complete name if Payee is not displayed in the list. Click Add. To add a Payee, enter the name in the Pay someone new field. A drop down list will display as you type if present, select the Payee from the list provided. If not, enter the entire name of the Payee. Click Add. Please note: If the Payee is found in our database, the Payee will be paid electronically. If not, and you need to manually enter the rest of the billing information, this Payee will be paid by paper draft for at least the first billing cycle. 24

25 Enter your Payee account information in the fields provided. Click Continue to confirm the details and add the Payee to your list. Add Payments: With ebill Pay you can pay all of your bill payments from a single screen. Payees that are set up for automatic payments, ebills or recurring payments are listed for immediate payment entry and/or maintenance. You can also schedule payments for a date in the future. To make a payment: Locate the Payee and enter in the dollar amount of the payment. The earliest possible Send On date is provided for you. Click the calendar icon to choose a different date. Click Pay. 25

26 Schedule Automatic Payments: When you have a payee who will receive payments on a regular recurring basis, enter the payment details once and all following payments will be made automatically. This will continue until the final payment date or when the payment schedule is manually removed. To do so, click on the Payee and then click on Pay automatically. Select Pay automatically at regular intervals as the Payment option. Specify the Funding account, Amount, Frequency, Start on and End on dates for your payment schedule. Click Save changes. 26

27 View Pending Payments: Once entered, you can view your pending payments before they are processed. You can also review transaction details and modify the payment date or amount up until the date the payment is processed. View all Pending Payments from the main screen. Cancel Pending Payments: View scheduled and pending payments before they are processed and delete the transactions as necessary. Delete any Pending Payments by clicking the Cancel link. 27

28 Add e-bills: Receiving your billing statements electronically is convenient for those who want to go paperless and pay bills quickly. Now you can access your bills anywhere you have Internet access. You can even set up electronic bill notification to be sent directly to your personal account. Click Set up: e-bill to activate the electronic billing option. Enter your Payee information: User ID, Password, and specify the billing cycle. Click Setup E-bill to confirm your Payee details and submit the e-bill. 28

29 Need Help? 7:00 AM to 9:00 PM EST Monday Friday Saturday 8:00 AM to 2:00 PM Call (800) or MEMBER F.D.I.C/EQUAL HOUSING. EQUAL OPPORTUNITY LENDER 29

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