Online banking user guide

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1 Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account.

2 Important information Your online banking accounts with Peoples Federal Savings Bank will transfer to Rockland Trust Online Banking during the weekend of February Important dates and times Prior to Verify that the address and phone number associated with Wed., Feb. 18 your Peoples Federal Savings Bank account are correct. See page 4 for details. Prior to Fri., Feb. 20 Make note of alerts, ebill information, and your online banking user ID. It s recommended that you download or print copies of your transaction history, including bill payment history. Transfers among your Peoples Federal Savings Bank accounts scheduled to occur on Saturday, February 21 or Sunday, February 22 will not be processed until Monday. Reschedule these transfers to occur on or before February 20, if needed. Fri., Feb. 20 Access to Peoples Federal Savings Bank Online Banking and 4:00 p.m. Bill Pay ends. Mon., Feb. 23 Access to your accounts at Rockland Trust Online Banking begins at RocklandTrust.com. The following account information WILL be transferred: General account information and user ID estatements for the past 36 months Bill pay payee information Scheduled and recurring bill payments Scheduled and recurring transfers among your Peoples Federal Savings Bank accounts This information WILL NOT transfer: Transaction history, including bill payment history Linked accounts with another financial institution Pre-scheduled transfers between your Peoples Federal Savings Bank accounts to another financial institution Account alerts and ebill information QuickBooks and Quicken online banking account links 2

3 Transitioning to Rockland Trust Online Banking Download transaction history Your online banking account history with Peoples Federal Savings Bank will not be transferred. However, if you use estatements, you will be able to access the past 36 months of transaction history. We recommend that prior to February 20 you print or download copies of your transaction and bill payment history. Make note of account alerts, ebills, and scheduled/recurring external transfers Your current alerts, ebills, and scheduled or recurring transfers to another financial institution will process through Friday, February 20, However, when you log in to Rockland Trust Online Banking, you will need to reestablish this information. Please make note of these items before February 20, so that you can easily reestablish them. (You ll notice that, for security reasons, certain alerts have been automatically activated within Rockland Trust Online Banking.) Reinstate estatement delivery in Rockland Trust Online Banking If you receive estatements and wish to continue doing so, you can reinstate your choice within Rockland Trust Online Banking by clicking on the Statements tab and accepting the estatement disclosure. Otherwise, your statements will be mailed to you. Migrate QuickBooks and Quicken links to Rockland Trust If your online banking account is linked to QuickBooks or Quicken, you will need to merge or relink your account. Please go to RocklandTrust.com/Welcome for more information. Bill Pay If you currently use Bill Pay, all of your bill payments will continue to process without interruption. All payees, recurring payments, and payment information will transfer to Rockland Trust Online Bill Pay. You will be able to view and edit this information beginning Monday, February 23 when you log in to Rockland Trust Online Banking. Changes to payment processing When you make an online payment, Rockland Trust s Bill Pay system doesn t debit your account until your payee processes your payment. This is different from your current system, which debits your account when you submit a bill payment. Rockland Trust s cut-off time to submit a bill payment is 4:00 p.m. The cut-off for expedited 1 bill payments is 6:45 p.m. 1 Fees apply. 3

4 Are you already a Rockland Trust customer? If you are an online banking customer of both Peoples Federal Savings Bank and Rockland Trust, your Peoples Federal Savings Bank accounts will be rolled into your existing online banking. You will be able to use your current Rockland Trust User ID to log in to your account. However, the following information will not transfer to your Rockland Trust account: Your payee and payment information from your Peoples Federal Savings Bank account. You will need to reestablish this information. ebills that you receive through Peoples Federal Savings Bank Online Banking. You will need to reestablish this information in Rockland Trust Bill Pay. Any pre-scheduled transfers from your Peoples Federal Savings Bank account. Secure Access Codes When you log in to Rockland Trust Online Banking for the first time, you will be prompted to receive a Secure Access Code. This one-time use code allows you to securely log in to our online banking system. The code will be sent to the or phone number associated with your Peoples Federal Savings Bank account. It is important that you verify that your and phone number are correct by February 18. How to update your and/or phone number: address Log in to Peoples Federal Savings Bank Online Banking. You will see your current address in the upper right hand corner. Click on your and enter your updated address twice as instructed, then click Submit. Phone number You can update your phone number one of two ways: By speaking with a representative at your local branch or sending an online message. To send a secure online message, log in to online banking, click on the Account Services tab. Then, under Resources, click on Message Center, then click on Compose Message. Choose a subject, enter your message with the updated phone number, and click Submit. Important: In order for the Peoples Federal Savings Bank system to update, you must log in to your online banking account the next business day. If you do not follow this step, your phone number will not update. 4

5 How to log in to online banking for the first time on or after February From the Rockland Trust home page enter your current Peoples Federal Savings Bank User ID in the User ID field and click Log In. 2. On the next screen, select I am a new user, then click Login. Do not enter a password in the password box. 3. You will be directed to a page displaying the secure contact information we have on file for your account. Select one Secure Access Code delivery method from the list you can access immediately: phone, message, or , then click Submit. The Secure Access Code is only good for 15 minutes, so if it does expire, you will need to request a new one. Note: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information. 4. Enter the Secure Access Code, then click Submit. (Do not navigate away from the screen. If you need to access your account to retrieve your code, please open a new browser window or browser tab.) 5. Read the online banking agreement, then click I Accept. 6. Verify/update your Online Banking Profile information and click Submit. 7. Enter a new password twice, then click Submit. Note: The second time you log in from the same computer, you will be prompted to obtain a Secure Access Code again. At this time you will be presented with the option to register your browser (i.e. Chrome, Internet Explorer). If you register your browser, you will no longer need to obtain a Secure Access Code when logging in from the same computer and browser. 5

6 With Rockland Trust, you ll be able to do more online Take advantage of a wide selection of convenient features giving you greater control and flexibility in how you bank. Change contact information, reorder checks, and issue stop payment orders. Make friends and family transfers 2. Make expedited payments 3. Customize views with pre-loaded themes, prioritize the order of how your accounts are listed, and much more. Enjoy more options Set up customized alerts such as security alerts, date reminders, balance notifications, transaction alerts, and more. Choose , text, or voice delivery. Bank using your smartphone or tablet View balances, review transactions, pay bills, or make transfers. You can even deposit checks with our mobile app 4. Business account owners can enroll to: Manage cash flow from any Internet-enabled device Make ACH transactions, wire transfers, tax payments, payroll, Positive Pay, and more 5. To learn how to enroll, call or visit your local branch. Designate account users and assign rights As the account owner, you can assign user rights to employees. You can set limits on which information may be accessed, the types of transactions the employee may authorize, and establish dollar amount limits. How to get started with mobile banking 6 It s easy. Go to the App Store (Apple device) or Google Play (Android) and download the free app. Then log in using your Rockland Trust User ID and password. 6 2 Not available for business accounts. 3 Fees apply. 4 Certain account requirements apply. 5 Some services may require enrollment and/or approval. 6 Mobile Banking is offered as a free service of Rockland Trust. You must be an Online Banking customer to access all the features of Online Banking. You may incur and are responsible for any charges assessed by your mobile carrier. Contact your mobile carrier for more information. You will be able to use the Rockland Trust Mobile Banking app and browserbased banking only if you can access the Internet from your mobile device. The display of your account information may vary depending on the model of your device.

7 Rockland Trust Electronic Banking Options Manage your money anytime, anywhere. Check your account balances, deposit a check, transfer funds, pay bills, find the nearest branch location, and more! Not sure which option is best for what you want to do? Check the comparison table below. Computer Mobile App Mobile Website Text Telephone m.rocklandtrust.com Review account history Check balances Deposit checks Transfer funds between internal accounts Transfer funds to external accounts * Pay bills Send a secure message Find an ATM or branch Set up account alerts Set up bill payees View online statements Change your password Transfer funds to friends and family * Make single payment or domestic wire ** Manage user access privileges ** Manage commercial payments ** * Consumer electronic banking only ** Business electronic banking only 7

8 Account For more detailed information, view our on 8 Account Overview Account Overview provides you with a quick view of all your accounts and balances. You can make a quick transfer between accounts, view pending transactions, and even check your secure messages. Statements View estatements Pay Bills Click Pay Bills to begin paying your bills online Messages Send and receive secure messages Alerts Set up or text alerts for date reminders, balance notifications, transaction alerts, and more

9 Overview line banking demo at RocklandTrust.com Menu for Business Accounts Mobile Banking Settings Modify your preferences for banking through mobile website (m.rocklandtrust.com) and text banking. Set Custom Themes Customize views; includes a large font view View messages from Rockland Trust Click on menu icon to open Quick View menu Manage Users Add a new user User Rights Establish or modify user access and limits 9

10 Bill Pay For more detailed information, view our on 10 Bill Pay Overview Bill Pay Overview displays your billers, bills due, pending payments, and payments processed. From here you can manage payees and schedule, edit, or delete scheduled payments. Set up a new payee Expedited Payment When you need to pay someone quickly (fees apply) Send Money Online Send money to anyone with an address or mobile phone number. (The receiver must have a PayPal account)

11 Overview line banking demo at RocklandTrust.com Select drop down menu to access or edit payee information Enter payment amount Set up Shows how this payee is set up to be paid and whether a reminder is activated ebill symbol indicates the payee sends an electronic bill to your online banking account Edit or cancel scheduled payments View payment history and reports 11

12 Peoples Federal Savings Bank Online Banking Customer Checklist To ensure a smooth transition, prior to February 18: Verify that the address and phone number associated with your Peoples Federal Savings Bank account are correct and update, if needed. Prior to February 20: Download transaction and bill payment history for your records. Make note of alerts, ebill information, and your online banking user ID. Transfers among your Peoples Federal Savings Bank accounts scheduled to occur on Saturday, February 21 or Sunday, February 22 will not be processed until Monday, February 23. Reschedule these transfers to occur on or before February 20, if needed. For more information go to RocklandTrust.com/welcome, view our online banking demo at RocklandTrust.com, or call Associates are available: Weekdays 7:00 a.m. 8:00 p.m. Saturday 8:00 a.m. 5:00 p.m. Sunday 11:00 a.m. 3:00 p.m. Member FDIC

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