Your Setup Guide to Consumer Online Banking What s Inside:

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1 Your Setup Guide to Consumer Online Banking What s Inside: Enroll in Online Banking Advanced Authentication Logging In estatements

2 ENROLL IN Online BANKING TODAY! Go to to see how easy it is to manage your accounts online. Enrolling is Easy! Getting started using Online Banking is an easy process that you can quickly complete yourself. To begin, go to our website 1. Choose Personal Account from the Account Log In drop-down menu on our home page to be directed to the Log In page. 2. Click the Sign-Up link to begin the enrollment process. 3. Use the Continue button on the bottom of each page to navigate through the steps. Please read all of the information carefully. 4. You ll be asked to read and agree to our Online Banking Agreement. 5. Provide the required personal information so we may configure your account profile. 6. Choose a User ID and Password, being sure they follow the character guidelines provided. Be sure to remember your Log In information. 7. If your enrollment is successful, then continue on to access your accounts online. If your enrollment is unsuccessful, please call then press Option 6 for assistance.

3 Better Security with Advanced Authentication At Renasant Bank, we take the safety and security of your personal information very seriously. As part of our ongoing efforts to employ the latest internet security technology, we have incorporated Advanced Authentication into our Online Banking service. If you Log In to Online Banking from a new computer or location, you may be asked to validate your information through a one-time security code via a phone call or text message. If a phone is not available, you will be asked to answer a series of questions to validate your identity. The process is known as Advanced Authentication and will help protect your information Option 6 1

4 You re Logged In... Once the enrollment process is completed, you have access to a powerful tool to help manage your finances. Online Banking not only allows you to check account balances and transaction history but also make transfers, schedule alerts and more. You can even pay bills online! Note: Do not use browser buttons (back and forward buttons) to navigate within the system. Use the Accounts menu options to manage all the details of your finances. Review transaction detailed history of all your accounts Access estatements Save transaction history for your records or use in personal financial software Create customized reports At first Log In, you will be required to change your password. Renasant Bank recommends that you periodically change your password as well as anytime you believe your password has been compromised. The Pay and Transfer menu options give you access to bill payments and fund transfers. Make bill payments with a few clicks Create and view reports on the payments you make Transfer funds between your Renasant Bank accounts Make external transfers to your accounts at other financial institutions Features: Accounts - View transactions, estatements and history. Transfers - Set up one-time or recurring funds transfers. Make Payments - Add payees, set up one-time or scheduled payments. 2

5 Monitor Your Status with Alerts With Online Banking, you can have an sent to you every time your account reaches a specified limit, when a specific check clears or when a payment is coming due. The Alerts feature will help you stay up-to-date with your finances. To begin, click Customer Service in the navigation menu, then under Contact Options select Manage Alerts. 1. Click Add A New Alert 2. Select the account you wish to add an alert to from the drop-down menu 3. Select one or more alerts for the specified account, fill in the required information and click Submit 4. View the alerts that you have added Option 6 3 Quick Steps: 1. Select your account 2. Select one or more alerts 3. Click Submit

6 Simplify Your Finances with estatements estatements will be available with your next statement. Online Banking with Renasant Bank not only offers the highest level of security available but also convenient features to streamline your personal finances. Use our estatements to gain easy access to your account information - wherever you are. No more waiting for your account statement to arrive in your mailbox. Save time and paperwork with estatements! Retrieve statements while away from home Print statements; or save to a PDF file, hard drive or CD Receiving statements electronically is safer than paper statements through the mail Periodically store statements to a CD for archival purposes Up to 18 months of past estatements available 1. Once logged in to Online Banking, click the Accounts Tab then Statements 2. An estatement agreement will be presented for you to read and accept 3. Select the account(s) you wish to stop receiving paper statements and change to estatement delivery When changing an account to estatements, your statement cycle remains unchanged. Quick Steps: 1. Click Statements from the Accounts Tab 2. Read and accept the agreement 3. Select the account(s) for estatements 4

7 Notes Option 6 5

8 Online Banking offers other great features! View up to 390 days of account history Set up Account Alerts such as when your account balances fall above or below preset limits Set up recurring transfers to happen automatically Make transfers between Renasant Bank accounts Make external transfers Place a stop payment request on a check Contact us securely online Order checks Option 6 Member FDIC / Equal Housing Lender