Helpdesk manual. Version: 1.1
|
|
- Derick Parsons
- 8 years ago
- Views:
Transcription
1 Version: 1.1 Date: 06-May-2014
2 Introduction Once a new system has been delivered, or an update has taken place, issues could occur, questions raised and new functionality needed. You can register these in our Helpdesk system. This manual helps you to register an issue or a change request in our Helpdesk system. With the help of this manual you will be able to walk easily through our support process. The system keeps track of all communication around your call. Even the history of calls on your projects can be exported to Excel. The manual describes two different ways to create a call. One is by logging in to our Helpdesk system and the other way is by sending an to the specific project you are working on. Note: Calls registered in our helpdesk system are not considered critical. For critical issues contact our call center (in addition) for immediate response! The telephone number of our call center can be found in your SLA. Page 2 of 19
3 Table of Contents Introduction Account Login Forgot your password? Profile Create a call Intake Type of Call Support Pending Resolved Change requests Pending Resolved Delivery Call history Quick reference Create new call Respond to an existing call Approve or Reject Approve Reject Delivery Flow diagram Page 3 of 19
4 1. Account You need an account to create calls in our Helpdesk system. To receive one, three steps need to be taken: #1 Ask your Key-User to apply for a personal account. #2 The Key-User will ask for an account at our Helpdesk support@coas.com #3 Our engineers will create an account and send you the details. With your personal account you will be able to login to our Helpdesk system using your username and password. Page 4 of 19
5 2. Login When you already have a personal account, you can login to our Helpdesk system by using the following URL: The following screen will open, where you can fill in your address and password. 2.1 Forgot your password? If you forgot your password or filled in a wrong one, the following error will be shown. You can apply for a new password by clicking on the link below (the word here ). Page 5 of 19
6 In the next screen that opens up you just fill in your address and you will receive a new password in your inbox. The you will receive contains a new generated password of 10 characters. Also a brief explanation is provided to change your password into a personal one. In the next chapter we explain more detailed how to change your profile. Page 6 of 19
7 3. Profile Changing your profile settings is easy. After you logged in using your username and password, the screen as displayed below will open. Here you click on the Profile button in the menu at the top of the page on the right: You will be navigated to your profile, where you can change your personal settings. Besides changing your password, you can also choose if you want to receive s for new calls or other events (comments on calls, memo s, etc...), which are initiated by your colleagues. If you want to receive those mails, click on the specified buttons located in the bottom area of the profile. As a result the button becomes colored and enables you to receive those s. Note: In either case you will receive s from calls in which you are directly involved. Page 7 of 19
8 4. Create a call If you want to raise a call, the following screen will open after you click on button new call in the menu. In the screen of raising a call, you can fill in the following information: 1. A description of the call. 2. The project for which you would like to raise a call. 3. Additional information. 4. Optional attachment to clarify your call. After you clicked on the Create button a notification is send to our Helpdesk team who will pick up the ticket as soon as possible. You can find your call in the Dashboard menu. Page 8 of 19
9 4.1 Intake After you have created a call, you will receive the following As mentioned in this , you can now easily provide us with extra information or comment on your call, by sending a reply to this or send an to: <identification-number>@support.coas.com. In the Helpdesk system the call will be listed under status Intake till one of our engineers will pick it up. You can reach this screen via menu option Dashboard (and select appropriate project if you are connected to more than one). Page 9 of 19
10 5. Type of Call There are two types of calls that can be created: Support calls and Change request. It is important to specify your call as much as possible, because our engineers will decide either a call can be labelled as a support call (within SLA), or as a change request (outside SLA). If a call is labelled as a change request, then our engineer will make an estimation of time and costs needed. 5.1 Support Pending If the call is labelled as a Support call, then the issue will move from Intake to Pending. As a result you will receive the following . The informs you about who of our engineers is investigating your issue. Page 10 of 19
11 5.1.2 Resolved After our engineer has investigated your issue and has found a proper solution, you will receive an that your issue is resolved. In our helpdesk system the call will move from Pending to Accept. You can accept or reject the solution by clicking in your on the appropriate button. After acceptance, the following screen will open: If the solution is rejected the status of your call will go back to Pending the responsible engineer will be informed about the rejection of the solution, and will look again at the issue. Page 11 of 19
12 It s also possible to open our Helpdesk system and click on the addressed issue which can be found under filter Accept. If you click on the call the following screen will open up: When you choose to Accept the solution, the solution will move to Delivery in our Helpdesk system and will be delivered by our engineer in agreement with you, depending on the situation. If you Reject the solution, please give us specific details about the reason our solution has not been accepted. Page 12 of 19
13 5.2 Change requests According to the description of your call, our engineer decided the particular call is a change request. First of all you will receive the following message as a result of creating the call. The moment our engineer will label your call as a request for change, you will receive another which informs you about the engineer handling the request and the steps that will be taken. Page 13 of 19
14 After our engineer has made up the estimated time and costs you will receive an to approve the estimation. This is possible by simply clicking on the button in your . Another way to approve the change request is by logging in to the Helpdesk system where you will see a new call waiting for approval. Just click on the call and use the button Approve. When you choose to approve the estimated time and costs, our engineer will start development. If you choose to reject the estimated time and costs, the call will be cancelled and archived Pending After approval, the status of the call will move to Pending. Our engineer will receive a message to start development. Page 14 of 19
15 5.2.2 Resolved The moment the solution is finished, the status of the call will move to Accept in our helpdesk system and an is sent out. Page 15 of 19
16 5.2.3 Delivery If you approve the solution, the call will go to delivery, which can be seen in the Helpdesk system. Our engineer will deliver the solution in agreement with you. After the delivery has taken place, you will receive the following (and final) , which also includes that the call will be archived and no longer appears in your screen: Page 16 of 19
17 6. Call history You can download the history of calls for your project(s) by clicking on the Report button and select option Calls with appropriate timeframe; for instance Last year. After you have chosen the parameters, you simply export the history of calls in Excel format via the export button at the right. Note that also calls that are still active will be shown, if they fit within the applied timeframe. Page 17 of 19
18 7. Quick reference Instead of using the Helpdesk system to create new calls it is also possible to directly send an to the specific project you are working on. This offers you the opportunity to go even quicker through the process of support. The process from Intake to Delivery by making use of will be described below. 7.1 Create new call If an issue occurs in a project you are working on, you can register this issue easily by sending an to projectname@support.coas.com The call will be imported in our Helpdesk system and you will receive an that one of our engineers will be informed. Note: for critical issues contact our call center (in addition) for immediate action! 7.2 Respond to an existing call If you have additional information about a call or if you have any questions regarding your call, you can send this information by replying to the you received from our Helpdesk system. You can also send an to your call directly, using the following format: callnumber@support.coas.com. 7.3 Approve or Reject You can approve or reject your change request, and also the offered solution provided by our engineers. Instead of using the Helpdesk system, you simply use the buttons that are provided in your Approve To approve you can click in your on the following button:. When a change request is approved, we will start development. After a solution is approved, we will discuss a possible time to deliver the provided solution Reject To reject you can click on the following button:. After a change request is rejected from approval, your call will be closed. When a solution is rejected it moves again to pending, which means we will look again to the issue. 7.4 Delivery After mutual agreement we will deliver the accepted solution at the agreed time. Page 18 of 19
19 7.5 Flow diagram The following graph gives you an overview of steps. Page 19 of 19
Guide to Training Teachers on the Co-op Dashboard
Guide to Training Teachers on the Co-op Dashboard https://www.hourrepublic.com Hour Republic is a tool used by (i) students to track co-op hours, activities, skills and more, and (ii) teachers to monitor
More informationWelcome to HomeTown Bank s Secure E-mail! User Guide
Welcome to HomeTown Bank s Secure E-mail! User Guide To access the secure email message center, click the Secure Email link on the www.htbmn.com main web page. Select whether you are a new user of the
More informationUSER GUIDE 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED
Customer Portal USER GUIDE 2014 AGILE NETWORK, LLC ALL RIGHTS RESERVED Customer Portal TABLE OF CONTENTS Customer Support Process 3 Logging-in to Your Account... 4 Navigating the Portal. 5 Maintaining
More informationBig Lots Vendor Compliance Web Portal User Guide - Vendor
Big Lots Vendor Compliance Web Portal User Guide - Vendor https://visibility.inovis.com/dataquality/xclient/biglots 1. To login to the system for the first time: Open the New User Notification Invite e-mail
More information4H Online Re-Enrollment
4H Online Re-Enrollment This instruction sheet if for returning 4H members only! 1. Navigate to the site ne.4honline.com. You will see changes have been made to the site since last time you logged in.
More informationClient Helpdesk Version 1.0.0. Customer Support Portal Login procedures 1. CAD Services Ltd
CAD Services Limited Client Helpdesk Version 1.0.0 1 Introduction The purpose of the helpdesk is to provide a central location for our Customers to interact with CAD Services Staff to resolve any problems,
More informationCUSTOMER SUPPORT USER MANUAL. English. 04-06-2013 Version 2.0 FINAL
CUSTOMER SUPPORT USER MANUAL English 04-06-2013 Version 2.0 FINAL 1. Table of contents 1. Table of contents... 2 2. Accessing the customer support system... 3 3. Ticket overview screen... 4 4. Creating
More informationHost Excellence. Client Helpdesk. Version 1.0
Host Excellence Client Helpdesk Version 1.0 1 Table of Contents 1 Accessing the Helpdesk... 3 2 What Is A Helpdesk Ticket?... 3 3 Ticket Overview... 3 3.1 Ticket Status... 4 3.2 Ticket Category... 4 3.3
More informationSchoolMessenger for iphone
The SchoolMessenger app lets you quickly and easily send messages from anywhere using your iphone. Setting up and using the application is simple. This guide will show you how! [Important: Before you can
More informationCustomer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved
Customer Portal User Manual 2012 Scott Logic Limited. All rights reserve Contents Introduction... 2 How should I use it?... 2 How do I login?... 2 How can I change my password?... 3 How can I find out
More informationHelp Desk Documentation
Help Desk Documentation Welcome Submitting a Request Online Submitting a Request via Email Copying Other Users on Your Requests Creating an Account 5 Accessing Your Account 6 Tracking the Progress of a
More informationUsing the PrairieCat OTRS Help Desk
Using the PrairieCat OTRS Help Desk The new OTRS Help Desk is fairly easy to use with a few differences from the current Wonderdesk Help Desk system. Here is a walk through of opening up and replying to
More informationSupport Request Ticketing System User Guide
Support Request Ticketing System User Guide Prepared by: Last Updated Document Ref: Document Version: Rapid4Cloud March 2016 Support Request Ticketing System User Guide 1.1 Copyright 2016, Rapid4Cloud
More informationSupport Desk Help Manual. v 1, May 2014
Support Desk Help Manual v 1, May 2014 Table of Contents When do I create a ticket in DataRPM?... 3 How do I decide the Priority of the bug I am logging in?... 3 How do I Create a Ticket?... 3 How do I
More informationIT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide
Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting
More informationHelp Desk Web User Guide
Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes
More informationBank of America s On-line Purchasing Card Internet-Based Solution
Bank of America s On-line Purchasing Card Internet-Based Solution Access to Works Once your application has been approved and a card has been ordered, you will receive a welcome email that includes your
More informationIntelliPay Billpay Application Documentation
IntelliPay Billpay Application Documentation Contents Billpay Introduction First Time Payment (With username and password) First Time Payment (Without username and password) Returning Customer Introduction:
More informationYour Archiving Service
It s as simple as 1, 2, 3 This email archiving setup guide provides you with easy to follow instructions on how to setup your new archiving service as well as how to create archiving users and assign archiving
More informationHelpdesk User Guidelines
Colby Sawyer College is pleased to announce the introduction of its new Helpdesk from HelpSTAR. To improve our ability to assist users across campus with their technical issues, the Information Resources
More informationHow To Use Turna 4Europe Online Education And Training Programmes Online (Eu)
Carries your information globally USER MANUAL v.2.0 2 TABLE OF CONTENTS TABLE OF CONTENTS... 2 LIST OF FIGURES... 3 1. PURPOSE... 4 2. TURNA... 4 3. TURNA USER INTERFACE... 4 3.1 TURNA Login Page... 4
More informationSchoolMessenger for Android
The SchoolMessenger app lets you quickly and easily send messages from anywhere using your Android device. Setting up and using the application is simple. This guide will show you how! [Important: Before
More informationSchools CPD Online General User Guide Contents
Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are
More informationWelcome Parent to Parent. Database
Welcome Parent to Parent Database Table of Contents Login 3 Data Entry 4 New Pre-Record 4 New Record 8 Data Entry 20 New Supporter 20 New Outreach Event 32 Queues 33 Web & Errors 33 Pre-Record Queue 36
More informationMessages Tab. Overview: The Messages Tab. Inbox: Viewing and Replying to Messages. Composing New Messages. Archiving Messages
Messages Tab Overview: The Messages Tab Inbox: Viewing and Replying to Messages Composing New Messages Archiving Messages 1 Overview: The Message Center The Message Center will be the central forum for
More informationHow to Login Username Password:
How to Login After navigating to the SelecTrucks ATTS Call Tracking & Support Site: www.selectrucksatts.com Select Corporate Link to login for Corporate owned Centers/Locations. Username: Your Email Address
More informationUsing Internet Archive: A guide created by the Digital POWRR Project
June 2014 1 Internet Archive is a way to archive public domain materials free of charge. It is important to have multiple backups of digital files in case of unexpected loss of originals. Table of Contents
More informationCSSEA Helpdesk User Guide
CSSEA Helpdesk User Guide Contents I. Creating tickets... 3 1. Creating a New Ticket via Email... 3 a. Email format... 3 b. New ticket reply... 3 2. Creating a New ticket via the Website... 4 a. Browse
More informationTriCore Secure Web Email Gateway User Guide 1
TriCore Secure Web Email Gateway User Guide This document provides information about TriCore Secure Web Email Gateway. This document is for users who are authorized to send and receive encrypted email
More informationTable of Contents. 1. Software House Website Login. a. Forgot My Password Recovery Feature. 2. Site Registration. a. Creating Your Account
Welcome to the Software House Website Registration Process Guide. This guide has been assembled to provide an overview of the registration process on the Software House website and can be used to help
More informationCyberSource EBC for MIT Clubs Transcript
CyberSource EBC for MIT Clubs Transcript... 1 1. INTRODUCTION... 2 2. OVERVIEW... 4 3. NAVIGATING CYBERSOURCE EBC... 7 4. SEARCH FOR AND VIEW TRANSACTIONS... 10 5. VOID TRANSACTIONS... 17 6. MANAGE SOFT
More informationSupport System User Guide
Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers
More informationVIVID RESOURCING LTD.
VIVID RESOURCING LTD. CONTRACTOR (UMBRELLA COMPANY) FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS To help you get an understanding of what Vivid s online timesheet system entails and how it will
More informationTable of Contents. Changing Your Password in Windows NT p. 1. Changing Your Password in Alpha Connection.. pp. 1-3
Table of Contents Changing Your Password in Windows NT p. 1 Changing Your Password in Alpha Connection.. pp. 1-3 Not Able to Get Outlook Express Mail Because Alpha Connection Password Expires... pp. 3-4
More informationU.S. Bank Secure Mail
U.S. Bank Secure Mail @ Table of Contents Getting Started 3 Logging into Secure Mail 5 Opening Your Messages 7 Replying to a Message 8 Composing a New Message 8 1750-All Introduction: The use of email
More informationEmployer Quick User Guideline
The Hong Kong Institute of Education Employer Quick User Guideline URL: http://edjobplus.ied.edu.hk Step 1: Registration and Login Ed Job Plus 1. Select > Employer panel 2. Register a new account with
More informationStudent Employment Website User Guide for Off-Campus Employers
Student Employment Website User Guide for Off-Campus Employers Student Employment University Hall 255 2197 South University Boulevard Denver, Colorado 80208 Ph: 303.871.6792 Fax: 303.871.2341 Email: stuemp@du.edu
More informationProvisionPoint Delegate Admin
ProvisionPoint Delegate Admin Thursday, March 24, 2011 Contents ProvisionPoint Overview... 3 ProvisionPoint Login... 3 Invite New Users... 4 View New User Requests... 5 Quick Approve/Approve New User Requests...
More informationIT Handbook. Contents
IT Handbook The IT team has provided some resources for you to help you in your job. Please use these tools to help our department help you with any issues that you may be having with your computer. Some
More informationUsing the CA Unicenter Service Desk User Name: Your full MDECA Email Address (For example: otoski@mdeca.org)
Using the CA Unicenter Service Desk User Name: Your full MDECA Email Address (For example: otoski@mdeca.org) Password: mdeca, or a blank space, or mdeca#help1 (If none of the above passwords work then
More informationGUIDEWIRE. Introduction to Using WebMail. macrobatix. Learn how to: august 2008
macrobatix GUIDEWIRE august 2008 Introduction to Using WebMail Learn how to: Manage Your Inbox Compose a Message Activate Spam Filter Modify Spam Settings Check Held Messages *To download the complete
More informationMUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE
MUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE Mutual of Omaha Secure Email Client/Partner User Guide April 2015 TABLE OF CONTENTS INTRODUCTION 3 About this Guide 3 CREATING A MUTUAL OF
More informationWentworth Institute of Technology Performance Management Employee s Guide
Wentworth Institute of Technology Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin
More informationEASTPOINTE SECURE E MAIL SYSTEM SETUP INSTRUCTIONS
EASTPOINTE SECURE E MAIL SYSTEM SETUP INSTRUCTIONS In order to send and receive protected health information (PHI) on consumers between Eastpointe and your provider agency you will need to do the following.
More informationHow to integrate Verax NMS & APM with Verax Service Desk
How to integrate Verax NMS & APM with Verax Service Desk Table of contents Abstract... 3 1. Configuring Service Desk notification profile in Verax Administrator Console... 4 2. Configuring incident categories
More informationInformation Technology Help Desk Instructions
Information Technology Help Desk Instructions Company: VanDeMark Chemical Inc. Authors: Jeffrey Marshall & Mark Thompson Date Created: May 2013 Table of Contents 1. Logging into the IT Help Desk... 3 2.
More informationHelp Desk Self Service Quick Start Guide
Help Desk Self Service Quick Start Guide Introduction Faculty and Staff can submit support tickets via Help Desk Self- Service. This will give users more control over how they submit helpdesk tickets and
More informationSetting up an account and logging in using Design & Print Online. Opening a saved project
Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print
More informationWordware Family Website Instructions
Registering on the Family Website Wordware Family Website Instructions Important: You must fully complete registration in one session in order to guarantee that there are no problems with activating your
More informationTable of Contents 1. Contents...1
Table of Contents 1. Contents...1 1.1 Introduction/Getting Started...1 1.1.1 Creating an Account...1 1.1.2 Logging In...2 1.1.3 Forgotten Password...2 1.1.4 Creating a New Project...3 1.2 My Projects...3
More informationMySupplier Portal. MySupplier Portal is the new standard method for contacting Pitney Bowes Accounts Payable. https://ap.mysupplierportal.
MySupplier Portal Pitney Bowes is pleased to announce a new service for our suppliers. Our new Supplier Portal enables companies who supply Pitney Bowes with goods or services to view invoice status over
More informationGRS Advantage Website User Reference Guide
GRS Advantage Website User Reference Guide This document describes how to use the GRS Advantage Website. Table of Contents GRS Advantage Website... 2 Accessing the Website... 2 Requesting Access to the
More informationFax User Guide 07/31/2014 USER GUIDE
Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section
More informationMUNIS Leave Request System (Employee Self Service) Time Off Approver
MUNIS Leave Request System (Employee Self Service) Time Off Approver The MUNIS software system will be utilized by all employees to request time off beginning April 2, 2014. REVIEW AN EMPLOYEE S TIME OFF
More informationEmporio Helpdesk UserGuide
Emporio Helpdesk UserGuide Updated 8/03/13 Applicable to Microsoft Dynamics RMS & Microsoft Dynamics POS2009 1.0 Helpdesk Overview The Emporio Client Helpdesk is the simple way for you to log and track
More informationAdministrator Instructions for Link2CDMS Contractor Document Management System
Table of Contents Administrator Instructions for Link2CDMS Contractor Document Management System Getting Started... 2 Viewing Your Approvals Dashboard... 2 Specifying Contractor Approval Status... 7 Adding
More informationOnline Employment Application Guide: Seattle Public Schools
This guide describes how to apply for jobs using the Seattle Public Schools NEOGOV job application system. The process consists of the following steps: Create an Account Find Jobs Apply for a Job CREATE
More informationTable of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...
More informationEntering a Case Into the PeopleSoft Helpdesk (CRM) Logging in
Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click
More informationopen windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348
open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 635 Glenferrie Road, Hawthorn VIC 3122, Australia ph: +61 398195088 fax: +61 398195151
More informationPersonal Online Banking:
Personal Online Banking: If you access your account information through CNB Online Banking, our personal banking site, you will be able to import your account transactions directly into Quicken/QuickBooks.
More informationShips & Offshore Structures
Ships & Offshore Structures And Tutorial for Reviewers Table of Contents Registering 3 Logging In 3 4 Changing your password 4 Software requirements 5 New Reviewer Invitations 5 Submitting your review
More informationFeatures and Benefits Comparison Email & Ticketing System FEATURES EMAIL TICKETING SYSTEM
The Information Technology Services Department has implemented a new online Ticketing System (4ITSupport End User Portal) to submit requests for technical assistance. The Ticketing System will replace
More informationOutlook Web Access. PRECEDED by v\
Outlook Web Access Logging in to OWA (Outlook Web Access) from Home 1. Login page http://mail.vernonct.org/exchange 2. To avoid these steps each time you login, you can add the login page to your favorites.
More informationhttp://www.ashrae.org/standards-research--technology/public-review-drafts
October 2012 Online Comment Database 1. To access the online comment database go to the ASHRAE website at: http://www.ashrae.org/standards-research--technology/public-review-drafts 2. Click on the button
More informationPDC Helpdesk User Guide
PDC Helpdesk User Guide PDC Helpdesk Prolog Development Center A / S Page 1 of 17 Contents 1 Introduction... 3 2 Using the browser or e-mails... 3 3 Login PDC Helpdesk... 3 4 Overview page for Issues...
More informationBIG LOTS VENDOR COMPLIANCE WEB PORTAL USER GUIDE - VENDOR 300 PHILLIPI RD. COLUMBUS, OH 43228
BIG LOTS VENDOR COMPLIANCE WEB PORTAL USER GUIDE - VENDOR 300 PHILLIPI RD. COLUMBUS, OH 43228 Contents Getting Started...4 Tips for Using Actionable Intelligence... 4 Logging into Actionable Intelligence...
More informationReceiving Secure Emails
Receiving Secure Emails This document explains how you can access emails that have been sent to you through CyberArk s Secure Email system in several simple steps. When you receive a secure email, you
More informationSecure Email A Guide for Users
Secure Email A Guide for Users October 14, 2013 10/13 TABLE OF CONTENTS USING THE SYSTEM FOR THE FIRST TIME... 3 EMAIL NOTIFICATION OF SECURE INFORMATION... 3 GETTING REGISTERED ON THE SYSTEM... 4 ACCOUNT
More informationSelf-Service Password Manager
WWW.ROSE-HULMAN.EDU/EIT OFFICE OF ENTERPRISE INFORMATION TECHNOLOGY Self-Service Password Manager Rose-Hulman Institute of Technology has implemented a self-service password manager that provides an easy-to-use
More informationRoaring Penguin User Guide
Roaring Penguin User Guide Emails and Spam Training 2-3 The Quarantine Summary 4-5 Logging in to the Roaring Penguin Web Interface 6-8 Roaring Penguin Home Screen 9-10 Opting out of Spam Scanning 11-12
More informationAgile Applicant Tracking System. Hiring Manager
Agile Applicant Tracking System Hiring Manager 2/27/2014 Section Page Change Password 3 Forgot Password? 4 Logging Into System 2 Printed or Scanned Candidate Information 10 Routed Candidates and Messages
More informationThe Peer Reviewer s Guide to Editorial Manager
The Peer Reviewer s Guide to Editorial Manager Registering with EM The Register option is found in the main toolbar. New users simply click on REGISTER. [Note: You may have been proxy registered as a review
More informationNCUSD 203 Campus Portal Login FAQ
This document will provide you answers to all of your questions regarding setting up and troubleshooting issues with your Campus Portal Login Account. Please see the list of frequently questions below.
More informationSupport Request System. User Guide
Support Request System User Guide Table of Contents Introduction... 2 How to Access the Support Request System... 3 Support Request Dashboard... 4 Case Details Page... 6 Creating a New Case... 8 Contacts
More informationWebmail Friends & Exceptions Guide
Webmail Friends & Exceptions Guide Add email addresses to the Exceptions List and the Friends List in your Webmail account to ensure you receive email messages from family, friends, and other important
More informationPERFORMANCE MANAGEMENT Frequently Asked Questions
PERFORMANCE MANAGEMENT Frequently Asked Questions General Q: Where is SuccessFactors? A: Option 1: Access SuccessFactors from The Exchange, the college s intranet site. STEP 1 OF 3: From the home page
More informationNew Help Desk Ticketing System
New Help Desk Ticketing System Starting Monday, November 30, 2009 at 6 am the University will be going live with their new help desk ticketing system. The website to access the new ticketing system is
More informationPrepared by Mythtech Limited OFFICE 365 EMAIL MIGRATION MANUAL GUIDELINE
Prepared by Mythtech Limited OFFICE 365 EMAIL MIGRATION MANUAL GUIDELINE Table of Contents Change Password... 1 Send New Email... 2 Forward E-mail... 3 Reply E-mail... 4 Archive old emails... 5 Office
More informationLogin Instructions. 1. Type web URL https://www.getrave.com/login/wmichmed into your browser s address bar.
Rave Alert System WMed has partnered with Rave Mobile Safety to provide an emergency alert system to inform you of emergency situations, closures, and other important notifications. The system allows for
More informationAutomated Testing Software User Manual for Candidates
Automated Testing Software User Manual for Candidates Version 2.0 ICDL GCC Foundation P. O. Box 500396 Building 2 Office 306 Dubai Internet City Dubai, United Arab Emirates Tel.: +971 4 391 4335 Fax: +971
More informationYou need to be assigned and logged in to the system by the Records Management Service in order to use it.
Guidance for using the Records Management Service software The software can be used to undertake the following tasks:- 1. Sending information about the boxes to be transferred to the Records Centre. 2.
More informationCall Answer/Message Manager with Aliant Voicemail Online
Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience
More informationAnswers to Cardmember questions about Online Services and statement delivery.
Answers to Cardmember questions about Online Services and statement delivery. For more information, please contact your Program Administrator or Customer Service. Online Statements What is an Online Statement?
More informationG2 RECRUITMENT SOLUTIONS LTD.
G2 RECRUITMENT SOLUTIONS LTD. CONTRACTOR (LTD. COMPANY) FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS To help you get an understanding of what g2 s online timesheet system entails and how it will
More informationTBR System Office Performance Management Employee s Guide
TBR System Office Performance Management Employee s Guide A Step-By-Step Employee Guide for completing performance evaluations in the PeopleAdmin Performance Management Suite PeopleAdmin 7.0 is a multi-functional
More informationHow To Use Helpdesk Online On A Pc Or Mac Or Mac (For Pc Or Ipa) On A Mac Or Ipad (For Mac) On Pc Or Pc Or Pb (For Ipa Or Mac)
About Helpdesk Online Helpdesk Online is a web portal for CGS dealers and customers that handles support issues such as software error reports, license problems or feature requests. Helpdesk Online allows
More informationecontrol 3.5 for Active Directory & Exchange Self-Service Guide
econtrol 3.5 for Active Directory & Exchange Self-Service Guide This Guide Welcome to the econtrol 3.5 for Active Directory and Exchange Self-Service Guide. This guide is econtrol end-users who have been
More informationHelp Desk User Manual (Version 1.0)
Help Desk User Manual (Version 1.0) Table of Contents Accessing Infinity Technologies Help Desk Portal... 2 Logging into Infinity Technologies Help Desk Portal for the First Time... 3 Resetting Your Password...
More informationMY HELPDESK - END-USER CONSOLE...
Helpdesk User Guide Page 1 Helpdesk User Guide Table of Contents 1 INTRODUCTION... 3 1.1. OBJECTIVES... 3 1.2. END-USER CONSOLE... 3 1.3. SUMMARY OF RESPONSIBILITY... 3 1.4. HELPDESK INCIDENT LIFE CYCLE...
More informationOpero Helpdesk. Contents
Opero Helpdesk Contents Opero Helpdesk... 1 Connecting to the helpdesk... 2 Login/Sign Up... 2 Create a ticket... 3 Account validation... 6 Viewing your tickets... 7 Ticket updates... 8 Creating a ticket
More informationOnline Banking Guide. Your guide to safely. and securely managing. your accounts online.
Online Banking Guide Your guide to safely and securely managing your accounts online. Table of contents LOGGING INTO ONLINE BANKING... Page 2 YOUR PASSWORD... Page 3 SETTING UP YOUR SECURITY IMAGE, PHRASE
More informationO UTLOOK 2003 HELP SHEET MAIL. Opening the program. Mail
O UTLOOK 2003 HELP SHEET MAIL Opening the program At Work Double-click the icon on your desktop. Or click the Start button. If this icon is displayed, click on it. If it is not displayed, click Start,
More informationCAL Store Quick Reference Guide
CAL Store Quick Reference Guide CAL has partnered with a company that specializes in providing support services with the goal of enhancing online security and our order management and fulfillment services
More informationPORTLANDDIOCESE.ORG Email - How to Connect Table of Contents
1 PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents Email Access via a Web Browser... 2 Email Client Setup... 3 Outlook 2013 for Windows... 3 Outlook for Mac 2011... 4 Mac OS X 10.6+... 4 iphone
More informationTechnology Helpdesk Guide for End Users
Technology Helpdesk Guide for End Users Contents Helpdesk Overview... 2 What is the Helpdesk:... 2 When to Create a Helpdesk:... 2 Need to know parts of the Helpdesk System:... 2 Helpdesk Login/Menu Page:...
More informationReference Document. SedonaOnline Support
Document Overview This document is being provided to explain how to request a SedonaOnline password and how to use SedonaOnline to submit and view Support Tickets. Our company utilizes the SedonaOffice
More informationHealthyCT Online Bill Pay
HealthyCT Online Bill Pay User Guide for Enrollment and Online Payments Table of Contents I. Enrollment Process: On-line Bill Pay Page 1 II. Payment Process- Pay Your HealthyCT Bill Online A. One-Time
More informationOnline Helpdesk System
Online Helpdesk System How to register: Please visit http://www.support.lonicera.com.au/cgi-bin/pdesk.cgi or access our Quick Links at http://www.lonicera.com.au, and click on the Register link, as shown
More informationAnd be taken to the Update My Information page (See Updating your My Information on page 2)
AUTHOR LOGIN AND UPDATING MY INFORMATION Please do not print this document as it is subject to continuous revision. The latest version will always be available here: Please submit any feedback to John.Day@rcni.com
More information