Redstone Federal Credit Union Answers to Frequently Asked Questions Online Banking

Size: px
Start display at page:

Download "Redstone Federal Credit Union Answers to Frequently Asked Questions Online Banking"

Transcription

1 Redstone Federal Credit Union Answers to Frequently Asked Questions Online Banking Getting Started How do I sign-up for online banking? Visit our website homepage (www.redfcu.org) and click the Sign up for Personal Online Banking link. It will take you through the registration process. Is there an online banking demo I can look at? View the demo Does online banking cost anything? Not at this time. Fees may be added in the future when more features are available. You will be notified before a fee schedule is implemented for online banking. Do I have to download special software from RFCU to make online banking work? No, online banking has been designed to work with most updated internet browsers. I have to use a public facility to access my RFCU account. Is this safe? Yes. RFCU uses the strongest encryption technology available to secure transactions and protect your personal information. However, we recommend you click on Logout inside online banking and close out the browser completely before leaving the computer. If I forget to exit, will I be logged off online banking automatically? Yes. To protect your security, after 10 minutes of inactivity you will receive a message stating your session will end and you will automatically be logged out of online banking. However, you will be given the option to continue your online banking session for another 10 minutes or as long as you are active within the session. For security purposes, you cannot change your timeout length. Passwords How do I change my online banking Password? Log in with your current Password. Click the My Profile link. Under the Security heading, click the Change link by Password. Enter your current Password in the first field. Enter your new password in the second field and again, as confirmation, in the third field. Click the Save Password button to complete the change. What if I forget my online bankingpassword? You can click the Unlock Account/Reset Password link below the online banking login. Follow the prompts to receive a new Password. If you are unable to complete this process, call RFCU s Member Connect Center at (800) x3640 or visit your local RFCU branch. Are there any requirements for my Password? Yes, online banking Passwords must: be at least six characters long but no longer than 32 characters contain characters from at least two of the following three categories: º letters º numbers º any special characters cannot contain any blank spaces before, in the middle of, or after the password cannot contain the username passwords are case-sensitive My password is not working. Please ensure you are not confusing your verification code with your password. Your password will always be used to log in. A verification code is only required on unregistered devices. Each verification code is only good for one login session. Verification Code What is a verification code? A verification code is a six-digit number that is valid for only one login session and can be sent by text, phone call or . Why am I being asked to enter my phone numbers and address? Upon logging into online banking for the first time, you will be presented with a screen to verify or change your address and add phone numbers. It is VERY IMPORTANT this contact information is correct because this is where your verification code will be sent in order to access online banking. Do I need to have a cell phone to complete this process? What if I don t have a text-capable phone? Your verification code can be sent by phone call, or text. If you don t have a cell phone, you can still receive your code through a traditional phone call. You can also choose to have the code sent by .

2 How long will it take to receive my verification code? All verification codes are typically received within one minute. This could vary due to factors outside of RFCU control. If you don t receive your verification code you can choose to resend it. Will I be charged to receive my verification code by text? Standard wireless carrier text message and/or data rates and fees may apply; check with your carrier for more information. I didn t receive my verification code. Why? Sometimes there are delivery issues with wireless providers or delivery systems that are beyond the control of RFCU. However, you may want to check the following: Voice Call Verify your phone number is listed correctly. Text Contact your carrier to allow texts from nonstandard numbers (ex note some members may mistake this number for the code. Verification codes will always be 6 digits long.) Check your spam folder, add redfcu.org to your contacts, and request another . Why am I not given the option to send a text to my cell phone? In order to verify that your phone is SMS (text) capable, we must first send an activation text to your phone. Once logged in to online banking, select My Profile. Then select Update (next to your phone number). Select Yes, send me text confirmation. Once you receive your code, enter it when prompted. Your phone will now show as text enabled. Will I have to do these steps every time I log into online banking? After your initial login, you have the option for the system to remember your computer. By choosing this option you can bypass the verification code process for future logins to online banking unless cookies are deleted or you are logging in from a different device. Only choose remember this computer if it is a personal computer that does not have public access (like a library or friend s computer). What if I use a different computer or device to access online banking? When you log into online banking from a different computer or device you ll be sent a verification code that you must enter. The verification code will be sent to the phone number or address you set up to verify that it is you and not a fraudster trying to get into your account. What happens if I need to access online banking from an unregistered device but do not have my registered phone available to receive a verification code? You will still be able to receive the verification code through . If your registered phone is not available and the option has not been enabled, you will not be able to access online banking without contacting RFCU s Member Connect Center ( or , extension 3640) to provide login assistance. What information is contained in the phone call, text message and when I receive the verification code? (note: the numbers in the examples below are not actual verification codes; each verification code will be unique and different) PHONE The phone number the call will be received from is Hello, this is Redstone Federal Credit Union. Please press # [pound] to receive your 6 digit verification code. ** Press pound on your phone ** [1.5 second pause] Press # to repeat. TEXT The number the text will be received from is (this number is NOT your verification code). Redstone F C U Verification Code. Your verification code is Reply HELP for help. The address the will be received from is redfcu.org. Your one-time verification code is This code is only good for this login session. You re receiving this because a verification code was requested for authentication purposes. If you (or any other authorized user) did not make this request, please contact Redstone Federal Credit Union at (256) or (800) Please do not reply to this . Will I be able to change my phone number and address used to receive my verification code? Yes. You can click on the My Profile link in the upper right corner within online banking. Clicking this link will display your profile and security settings where your phone numbers and/or address may be edited as necessary.

3 If I am traveling internationally, can I receive a verification code by text or voice call if accessing online banking from an unregistered computer? If you have a US-based mobile phone, you can use it to receive a verification code, as long as the wireless carrier and current wireless plan is supported within the country you are visiting. Non-US numbers are also supported for phone calls. You also have the option of receiving the verification code through . If I change either my username and/or password during the first-use experience, will my ability to pull in transaction history through Direct Connect or aggregate accounts through Mint, Quicken, and/or FinanceWorks be affected? Yes. If your username and/or password changes, this information will have to be updated in your personal financial management solution of choice (Quicken, Mint, etc,) in order to pull in transaction history through Direct Connect or aggregating accounts moving forward. What browsers are supported? Internet Explorer 8 and 9, the latest versions of Firefox and Chrome and the latest version of Safari for Mac OS X are supported. Dial-up is not supported. Navigation How do I view or export my account transaction history? Click on the account name to open it. Once an account is opened, you can click the available drop down menu to change the history view time increment. Account export is available within each account history listing. If I change/add an address or phone number to receive the verification code, will it change my RFCU account contact information? The address you enter to receive your verification code will also update your RFCU account contact information. However, any telephone number(s) given to receive your verification code will not update your account contact information. The home telephone number for your account contact information must be updated under My Profile/User Options. Bill Pay How do I use the bill pay icon on the home page? It s easy to make single payments from the bill pay icon on the home page: 1. select a payee from the Pay to drop down list 2. change the delivery date, if desired 3. input the desire payment amount in the $ field 4. click on the Schedule payment button to schedule the payment 5. confirm payment request by clicking Yes on the confirmation pop up (click No to cancel the payment request) You will be given a confirmation message/number and the new payment will be highlighted in the Payments already scheduled section. Even though there is a bill pay shortcut on the home page, can I still use bill pay in the primary navigation? Yes, the full bill pay service is available via the primary navigation bar where you can manage your payments, add payees, etc. I just made a bill payment from the full bill pay site, but when I navigate to the shortcut icon on the homepage I don t see it listed in Payments Already Scheduled section. Why? If you make a bill payment from the full bill pay site there can be up to a 30 minute delay before the information will appear within the Payments already scheduled section within the homepage shortcut. Transfers Can I transfer to another RFCU member s account? Yes, if the person is not associated to your account, click Transfer to Another Member link in the Transfers dropdown menu. Enter the amount and choose the transferfrom account. Enter the other member s account number (NOT member number) and the first three letters of the member s last name. Click Transfer Funds to process the request. How can I have a check cut from my account and mailed to me? Click the Make a Transfer link in the Transfers dropdown menu. Enter the amount and choose the transferfrom account. In the transfer to drop-down, choose Check Request. Click Transfer Funds to process the request. The check will be mailed to the primary account holder s address on file. How can I schedule a transfer to occur in the future? Click the Schedule a Transfer link in the Transfers drop-down menu. Click the Add button to add a new scheduled transfer. Enter the amount, and then choose the transfer-from account and the transfer-to account. Select the frequency desired. Complete the Message section. This text will be ed to you when the transfer is successfully completed. You will also be notified by if the transfer fails. Click Save Transfer to process the request.

4 How do I change or delete my existing scheduled transfer(s)? Click the Schedule a Transfer link in the Transfers drop-down menu. Click Edit for the scheduled transfer you desire to change, make the changes and Save Transfer. Click Delete for the scheduled transfer you desire to delete. Credit Cards Can I perform a credit card cash advance online? Credit card cash advances are not available online with online banking at this time. Can I make a credit card payment through online banking? Yes, once you are inside online banking, click Make a Transfer in the Transfers drop-down menu. Choose the amount and the transfer from account and then choose your credit card in the transfer-to drop-down list. Click Transfer Funds to initiate the transaction. When will my credit card payment be posted to my credit card account? Payments may take up to two (2) business days to post to your credit card account. Can I see credit card transaction history? Yes, you can navigate to Additional Services within the primary navigation bar and click on Credit Card Information. You will be able to view recent transaction activity, pending transactions, current balance, payment due date and amount, available credit limit and more all within your current online banking session. How much credit card history can I see? You will be able to view 12 months of credit card history. Will I be able to see pending credit card transactions? Yes, you will be able to see pending transactions within your credit card history listing. You will also be able to view the total number and amount of current authorizations that are not included in the history listing. These are included in the box to the right of the history listing as Number of Auths Today and Amount of Auths Today. Open a New Account How do I open an account inside online banking? Click Additional Services then click Open an Account. Follow the prompts to open your new account. What accounts can I open inside online banking? You can open: Checking account Christmas Club account You Name It Savings account Compounding certificate of deposit account Money Market account Loans How can I apply for a loan online? In the Loans drop-down menu, click the loan product for which you would like to apply. What types of loan applications can be submitted through online banking? You can apply for: Credit Card Home Equity Line of Credit (HELOC) Mortgage Loan Personal/Overdraft Loan Vehicle Loan When can I expect a decision to be rendered on my loan request? Normally, within one to two business days. Where will I close my loan? You can close your loan at the RFCU branch you chose during the loan application process or by mail. Other Services Do I have to view all the accounts that show in online banking? No, you can hide accounts in online banking by going to My Profile then Account Nicknames. Any accounts you would like to hide can be unchecked in the left column titled Enable then click on the Change button at the bottom to finalize the changes. Can I rename my accounts in online banking? Yes, in online banking go to My Profile then Account Nicknames. Under the account description column, type the new account name desired. Click on the Change button at the bottom to finalize the changes. How do I view my statements? You may review activity within each account by clicking on the account name or you can enroll for estatements by clicking on the estatements & Alerts button and following the prompts. If you enroll for estatements, you will no longer receive paper statements. 24 months of estatements are available online.

5 What other services are available in online banking? In the Additional Services section you can: Reorder checks Skip a loan payment, if eligible Stop payment on a check Access My Virtual StrongBox Change or cancel pre-authorized transfers Change maturing certificate instructions Opt-in for overdraft privilege Complete the international travel form In the Manage Money section you can access: FinanceWorks Text Banking TurboTax rev 06.13

A Quick and Easy Guide to PERSONAL ONLINE BANKING

A Quick and Easy Guide to PERSONAL ONLINE BANKING A Quick and Easy Guide to PERSONAL ONLINE BANKING WELCOME Whether you re at home, at work or on the road, BancFirst is available 4 hours a day, 7 days a week with Personal Online Banking. These services

More information

Security Upgrade FAQs

Security Upgrade FAQs Security Upgrade FAQs Your online security is important to us. Soon, we ll be upgrading your online banking experience to include a new security service, which is known in the online security industry

More information

Online Services User Guide

Online Services User Guide Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online

More information

What s Inside. Welcome to Busey ebank

What s Inside. Welcome to Busey ebank What s Inside Security............................ Getting Started...................... 5 Account Access...................... 6 Account Detail...................... 7 Transfer Funds......................

More information

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide First Security Bank Retail User Guide Rev: 09/23/2015 UUX Support Overview About the Unified User Experience (UUX) Hardware and software requirements Exploring the Accounts page Accounts The Menu The Sidebar

More information

New Online Banking Guide for FIRST time Login

New Online Banking Guide for FIRST time Login New Online Banking Guide for FIRST time Login Step 1: Login Enter your existing Online Banking User ID and Password. Click Log-In. Step 2: Accepting terms and Conditions to Proceed Click on See the terms

More information

Online Banking Frequently Asked Questions

Online Banking Frequently Asked Questions HOME BANKING Q. What is Freedom's Home Banking? A. Freedom s Home Banking allows you to bank anywhere, at any time, electronically. Our system allows you to securely access your accounts by way of any

More information

Apple Bank Online Banking Guide

Apple Bank Online Banking Guide Apple Bank Online Banking Guide 24/7 Banking Financial Management Funds Transfer Bill Payment Convenient, Easy to Use Secure Table of Contents Online Banking Overview - Convenient, Easy, Secure 1 Registration

More information

Our FAQ s will help you find answers to many basic Online Banking questions. Choose a category below:

Our FAQ s will help you find answers to many basic Online Banking questions. Choose a category below: Frequently Asked Questions Our FAQ s will help you find answers to many basic Online Banking questions. Choose a category below: Getting started and Enrollment OMB Connect Online Banking Features Transfer

More information

Online Banking User Guide

Online Banking User Guide TABLE OF CONTENTS TABLE OF CONTENTS... 1 INTRODUCTION... 4 QUICK REFERENCE... 4 LOG ON... 4 SECURITY PROFILE... 4 ENTITLEMENTS... 4 LOG ON... 5 ENTER YOUR USERNAME... 5 REVIEW SECURE IMAGE AND PHRASE,

More information

GUIDE GET ONLINE. Everything You Need to Access Your Account Online. SECTION ONE: Getting Started

GUIDE GET ONLINE. Everything You Need to Access Your Account Online. SECTION ONE: Getting Started GET ONLINE GUIDE Everything You Need to Access Your Account Online SECTION ONE: Getting Started As a new Online Banking user, you ll need two numbers to set up your account for online access your Membership

More information

Simplify Your Banking with eservices May 5 th, 2015

Simplify Your Banking with eservices May 5 th, 2015 Important Notice: The following material is intended for the sole use of our members and is the property of Seven Seventeen Credit Union and may not be redistributed or reused by other parties without

More information

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service.

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Smart Advice. Friendly Service. Locally Owned. Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Existing Online Banking Users

More information

Online Banking Features

Online Banking Features Online Banking Features Additional information on Online Banking, Mobile Banking, Money Desktop, and Remote Check Deposit can be found at TampaBayFederal.com Accounts Summary The Accounts tab will show

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions We ve compiled a short list of frequently asked questions that will help the transition to new Homebanking easier for members. This list highlights some of the most common questions,

More information

Mane-Link Online Banking. First-Time User Logon

Mane-Link Online Banking. First-Time User Logon Mane-Link Online Banking First-Time User Logon 1 ank.com Table of Contents Overview... 3 Mane-Link Online Banking... 4 First-Time User Logon... 4 Secure Access Code... 4 Online Banking Agreement... 5 Creating

More information

Member FAQ. General Information: Security:

Member FAQ. General Information: Security: General Information: Security: Why did you change Robins Federal Online Banking? Great question! We listened to an overwhelming response from you, our members that we needed to make these changes. We are

More information

How do I contact someone if my question is not answered in this FAQ?

How do I contact someone if my question is not answered in this FAQ? Help Where may I find the answers to my Internet Banking questions? How do I contact someone if my question is not answered in this FAQ? Enrolling How do I enroll in Internet Banking? Logging In How do

More information

Internet Banking Basics. Online Banking Basics. Welcome

Internet Banking Basics. Online Banking Basics. Welcome Online Banking Basics Welcome Internet Banking Basics Welcome to online banking, Please take a moment to acquaint yourself with this online help system. General topics are presented below as jump links

More information

User Guide for Consumers & Business Clients

User Guide for Consumers & Business Clients Online Banking from Capital City Bank User Guide for Consumers & Business Clients Revised February 2015 www.ccbg.com/upgrade Contents Overview... 4 Exploring the Home Page... 5 Menu... 6 Accounts... 7

More information

Welcome to Business Internet Banking

Welcome to Business Internet Banking Welcome to Business Internet Banking Member FDIC Table of Contents Logging On to Business Internet Banking. 3 Viewing Balances. 6 Viewing Transaction Information. 7 Issuing Stop Payments. 9 Viewing estatements.

More information

HOW TO USE OIT EMAIL VIA THE WEB

HOW TO USE OIT EMAIL VIA THE WEB HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the

More information

Welcome to Charter One Online

Welcome to Charter One Online Welcome to Charter One Online The online banking services of First National Bank, GreatBank and GreatBank Chicago will be changed over to Charter One Online as of Monday, April 30, 2007. As a result of

More information

Online Banking Overview

Online Banking Overview Personal Online Banking Guide Online Banking Overview Online Banking provides a safe, fast and easy way to manage your finances on your terms. You can take care of all your banking needs from home, work

More information

Online and Mobile Banking User Guide and FAQs

Online and Mobile Banking User Guide and FAQs Online and Mobile Banking User Guide and FAQs First Time Online Banking Enrollment... 1 Enhanced Multi-Factor Authentication emfa... 2 Browser Compatibility... 8 edocuments... 9 Summary/Home... 9 Alerts...12

More information

INVESTOR360º CLIENT USER GUIDE

INVESTOR360º CLIENT USER GUIDE INVESTOR360º CLIENT USER GUIDE TABLE OF CONTENTS 1. About Investor360 3 1.1 What does Investor360 provide? 3 1.2 Security 3 2. Logging in to Investor360 4 3. Welcome to Investor360 7 4. Navigating in Investor360

More information

Instructions For Opening UHA Encrypted Email

Instructions For Opening UHA Encrypted Email Receiving Encrypted Email You have received a secure, encrypted message from UHA. The message will contain the following notice and an attachment named SecureMessageAtt.hml. The attachment is shown circled

More information

Online account access

Online account access User guide Online account access The best way to manage your accounts, pay bills and stay connected to your finances. osufederal.com 800-732-0173 A quick and easy guide to online account access Table of

More information

ONLINE BANKING OWNER S MANUAL

ONLINE BANKING OWNER S MANUAL ONLINE BANKING OWNER S MANUAL Member FDIC Note: To ensure the best experience with online banking, please update your operating system and web browser to the most current versions. welcome to Peoples Online

More information

Online Business Banking FREQUENTLY ASKED QUESTIONS

Online Business Banking FREQUENTLY ASKED QUESTIONS Online Business Banking FREQUENTLY ASKED QUESTIONS» BSP Online Business Banking» Frequently Asked Questions GENERAL Q. What is BSP Online? A. BSP Online allows customers to securely access their BSP Bank

More information

Account Access User Guide

Account Access User Guide Account Access User Guide Available within AgriPoint How to manage your accounts online, anytime, anywhere. Rev. 10/12/2015 This guide is designed to familiarize you with the features and options available

More information

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips.

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Online Banking & Bill Pay Quick Start Guide Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Welcome -- Online System Security Welcome to Online Banking and Bill Pay! Whether

More information

Online Banking Upgrade FAQs

Online Banking Upgrade FAQs Frequently Asked Questions Why is Town & Country changing to a new online banking system? When will the change take place? What is different about the new online banking system? Do I have to re-register

More information

Online Banking and Bill Pay FAQs

Online Banking and Bill Pay FAQs Online Banking Why does it say Jack Henry and Associates in the URL in my browser bar when I log in to online banking? When you log in to Cape Cod Five Online Banking, you may have noticed that Jack Henry

More information

Online Banking User Guide

Online Banking User Guide Online Banking User Guide Page 1 of 14 Set Up and Access to Online Banking How do I set up Online Banking? To enroll in Online Banking, complete the following: 1. Go to https://www.cobnks.com. 2. Under

More information

First Financial Bank Online Banking Quick Reference. February, 2013

First Financial Bank Online Banking Quick Reference. February, 2013 February, 2013 PURPOSE... 2 SUPPORT... 2 ACCESSING ONLINE BANKING... 2 Getting to the Online Banking Site... 2 Requesting Enrollment in Online Banking... 2 Logging in for the First Time... 2 Registering

More information

Welcome to VyStar Credit Union Online

Welcome to VyStar Credit Union Online Welcome to VyStar Credit Union Online VyStar welcomes members, businesses and associations to experience the freedom of its online services today. Whether you are at home, at work, or on the road, VyStar

More information

Mobile Banking Frequently Asked Questions

Mobile Banking Frequently Asked Questions Mobile Banking Frequently Asked Questions What types of Mobile Banking does Midwest BankCentre offer? We offer three types of Mobile Banking: Mobile Apps allows you to easily connect to Midwest BankCentre

More information

What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app?

What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app? What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app? How do I sign up to use mobile banking? What type of

More information

Cash Management 5.0 User Guide

Cash Management 5.0 User Guide Cash Management 5.0 User Guide Accessing Cash Management Online Banking Access Cash Management using www.busey.com as you always have. 1. Enter your company ID as assigned by your financial institution

More information

U.S. Bank Secure Mail

U.S. Bank Secure Mail U.S. Bank Secure Mail @ Table of Contents Getting Started 3 Logging into Secure Mail 5 Opening Your Messages 7 Replying to a Message 8 Composing a New Message 8 1750-All Introduction: The use of email

More information

Online banking user guide

Online banking user guide Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account. Important information Your online banking accounts with Peoples Federal

More information

ONLINE ACCESS ONLINE ACCESS FAQS FAQS

ONLINE ACCESS ONLINE ACCESS FAQS FAQS ONLINE ACCESS ONLINE ACCESS FAQS FAQS How do I create an Online Access Account? There are three options for setting up an Online Access Account 1. Use your member number and temporary password given to

More information

Personal Online Banking & Bill Pay. Guide to Getting Started

Personal Online Banking & Bill Pay. Guide to Getting Started Personal Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Online Banking. Whether you re at home,

More information

Welcome. GTE Online Banking

Welcome. GTE Online Banking Logging into GTE Online Banking Visit gtefinancial.org Click LOGIN Online Banking Select the Enroll in Online Banking link Follow instructions to create a username, password, and set up MyKey Make payments

More information

Access Softek, Inc. Mobile Finance Manager (MFM)

Access Softek, Inc. Mobile Finance Manager (MFM) Access Softek, Inc. Mobile Finance Manager (MFM) User Guide for Windows Mobile Devices Table Of Contents 1. Introduction...1 1.1. Product Features - Convenient and Secure...1 2. Installing MFM...2 3. Using

More information

Mobile Banking Applications Premier Members Mobile User Guide

Mobile Banking Applications Premier Members Mobile User Guide Mobile Banking Applications Premier Members Mobile User Guide 1.0 P REMIER MEMBERS MOBILE BASICS Mobile Banking allows the user to access their account information via mobile smartphone or tablet either

More information

Global Banking and Bill Pay

Global Banking and Bill Pay Global Banking and Bill Pay Quick Start User Guide 468 Industrial Way West Eatontown, NJ 07724 www.fafcu.com 2 Logging in Logging in to Global Banking is as easy as one, two, three. Just launch your web

More information

UNIT ASSESSMENT SYSTEM DOCUMENTATION FACULTY

UNIT ASSESSMENT SYSTEM DOCUMENTATION FACULTY UNIT ASSESSMENT SYSTEM DOCUMENTATION FACULTY November 2013 The purpose of UAS is to collect and measure assessment data for select courses. 1 Accessing the Unit Assessment System Application 2 Browser

More information

Contents. 4 Welcome to ATBOnline Business. 5 How to Use This Guide

Contents. 4 Welcome to ATBOnline Business. 5 How to Use This Guide Contents 4 Welcome to ATBOnline Business 5 How to Use This Guide 6 Roles and Entitlements in ATBOnline Business 6 Administrator Role 6 User Roles 6 Transaction Limits 7 User Procedures 7 Accessing ATBOnline

More information

Business Online. Quick Reference Guide

Business Online. Quick Reference Guide Business Online Quick Reference Guide . All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it

More information

Personal Internet Banking FAQs

Personal Internet Banking FAQs Enrollment How do I enroll for Consumer Internet Banking and are there any fees? - This service is free to all of our consumer customers. (Please note, internet service provider fees may apply.) Simply

More information

GETTING STARTED WITH QUICKEN 2010, 2009, and 2008-2007 for Windows. This Getting Started Guide contains the following information:

GETTING STARTED WITH QUICKEN 2010, 2009, and 2008-2007 for Windows. This Getting Started Guide contains the following information: GETTING STARTED WITH QUICKEN 2010, 2009, and 2008-2007 for Windows Refer to this guide for instructions on how to use Quicken s online account services to save time and automatically keep your records

More information

TruMark Financial Credit Union TABLE OF CONTENTS

TruMark Financial Credit Union TABLE OF CONTENTS 1000 Northbrook Drive Trevose, PA 19053 Funds Xpress Home Banking Frequently Asked Questions TABLE OF CONTENTS COMPATIBILITY AND TECHNICAL ISSUES... 3 HOW DO I KNOW IF MY WEB BROWSER IS COMPATIBLE WITH

More information

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it.

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it. evantage Information - General Information On this page: evantage Information - General Information Overview What can evantage do (features) Hours of operation Who is eligible to enroll When is the account

More information

Online Banking Guide. Online Banking Overview. e-guide. Online Banking Security Getting Started

Online Banking Guide. Online Banking Overview. e-guide. Online Banking Security Getting Started e-guide Whitney Bank provides a safe, fast and easy way to manage your finances on your terms. You can take care of all your banking needs from home, work or anywhere you have Internet access. Look at

More information

Ventura County Credit Union Online Banking User Guide

Ventura County Credit Union Online Banking User Guide Ventura County Credit Union Online Banking User Guide 1 Table of Contents Registration... Log-in.... 7 Profile Page....... 8 Accounts Tab..... 9 Account Summary Page... 9 Transaction History.... 10 Change

More information

SnoPAY FREQUENTLY ASKED QUESTIONS

SnoPAY FREQUENTLY ASKED QUESTIONS SnoPAY FREQUENTLY ASKED QUESTIONS GENERAL QUESTIONS What is SnoPAY? SnoPAY allows you to view and pay your bills anywhere you have Internet access anytime you want, within the United States and Canada.

More information

Schools CPD Online General User Guide Contents

Schools CPD Online General User Guide Contents Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are

More information

User Manual. Firm Bank Manager (includes instructions for employees and firms) U.S Network of Virtual Enterprises Bank. for

User Manual. Firm Bank Manager (includes instructions for employees and firms) U.S Network of Virtual Enterprises Bank. for U.S Network of Virtual Enterprises Bank User Manual for Firm Bank Manager (includes instructions for employees and firms) US Network Bank User Manual Bank Manager Page 1 of 8 FOR FIRM BANK MANAGER LOGIN

More information

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175 / 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you

More information

Contents. Park Sterling Bank 2

Contents. Park Sterling Bank 2 Contents View Accounts... 4 Account Summary... 4 Details and Transactions... 5 Download Transactions... 6 Download Types... 7 Transfer Funds... 8 Making a Loan Payment... 9 Pending Transfers and History...

More information

Frequently asked questions.

Frequently asked questions. Frequently asked questions. What is Bath Online? Bath Online is the online savings service from Bath Building Society that provides you with 24-hour access to view your existing savings accounts and the

More information

Directory and Messaging Services Enterprise Secure Mail Services

Directory and Messaging Services Enterprise Secure Mail Services Title: Directory and Messaging Services Enterprise Secure Mail Services Enterprise Secure Mail Services for End Users Attention: Receivers of Secure Mail Retrieval of Secure Mail by the Recipient Once

More information

A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY

A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY BY PAUL A. MURPHY, AUTHOR OF BANKING ONLINE FOR DUMMIES A Quick and Easy Guide to Online Banking and Bill Pay Disclaimer Concepts, strategies and procedures

More information

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175

/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175 / 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you

More information

MemberDirect Small Business Services. User Guide

MemberDirect Small Business Services. User Guide MemberDirect Small Business Services User Guide Compatible Operation System & Browser Requirements... 3 Small Business Upgrade... 3 Single Signator Upgrade... 3 Dual Signator Upgrade... 4 Member Login...

More information

This information can be made available in Large Print

This information can be made available in Large Print Do you have a question about MyAccounts? Just click on the relevant question from the list below for further information. To download the documents on this page, you must have Adobe Acrobat Reader installed

More information

Mobile App Frequently Asked Questions

Mobile App Frequently Asked Questions Mobile App Frequently Asked Questions Basics 1. What can I do with AAFCU s Mobile App? AAFCU s Mobile App makes your everyday banking activities easy and convenient. Here's what we offer: Pay bills Transfer

More information

Our website Internet Banking

Our website Internet Banking Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3

More information

Online Banking Application

Online Banking Application Online Banking Application In this Agreement the words you and your mean each person who signs this Application. The words we, us and our mean ALABAMA TEACHERS CREDIT UNION. The word PIN means your Personal

More information

Personal Internet Online Banking Frequently Asked Questions

Personal Internet Online Banking Frequently Asked Questions Personal Internet Online Banking Frequently Asked Questions What is First National Bank s Internet Online Banking? With First National Bank s Online Banking, you can conduct through your personal computer

More information

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips.

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Online Banking & Bill Pay Quick Start Guide Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Welcome Online System Security Welcome to Online Banking and Bill Pay! Whether you

More information

Country Club Bank- Mobile Banking FAQs

Country Club Bank- Mobile Banking FAQs Country Club Bank- Mobile Banking FAQs GENERAL... 2 MOBILE BANKING- WHAT IS IT?... 2 TEXT BANKING... 3 PHONE ENROLLMENT... 4 MOBILE BILLPAY... 5 TROUBLESHOOTING... 6 General How much does this service

More information

SnoPAY FREQUENTLY ASKED QUESTIONS

SnoPAY FREQUENTLY ASKED QUESTIONS SnoPAY FREQUENTLY ASKED QUESTIONS GENERAL QUESTIONS What is SnoPAY? SnoPAY allows you to view and pay your bills anywhere you have Internet access anytime you want. You can pay by transferring money directly

More information

Online Bill Payment & Presentment User Guide

Online Bill Payment & Presentment User Guide Table of Contents Alerts and Notifications... 4 Add an email Notification...4 Cancel an email Notification...5 Automatic Payments... 6 Add a Standard Automatic Payment Rule...6 Add an Automatic Payment

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

Frequently Asked Questions. Categories

Frequently Asked Questions. Categories Frequently Asked Questions - About BLC ebank - ebank access - Accounts access (cards and loans included) - Secondary User - Transferring funds - Account register - Service Center - Security and technical

More information

Business Online Banking & Bill Pay Guide to Getting Started

Business Online Banking & Bill Pay Guide to Getting Started Business Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Business Online Banking. Whether you re

More information

Key Transition Dates for Eastern HomeConnect. Frequently Asked Questions about Eastern HomeConnect

Key Transition Dates for Eastern HomeConnect. Frequently Asked Questions about Eastern HomeConnect Key Transition Dates for Eastern HomeConnect For your convenience, highlighted below are important dates regarding the transition of The Community Bank online banking to Eastern Bank. November 29 at 5:00

More information

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.

More information

Net 2. NetApp Electronic Library. User Guide for Net 2 Client Version 6.0a

Net 2. NetApp Electronic Library. User Guide for Net 2 Client Version 6.0a Net 2 NetApp Electronic Library User Guide for Net 2 Client Version 6.0a Table of Contents 1 INTRODUCTION AND KEY FEATURES... 3 SOME OF THE KEY FEATURES INCLUDE:... 3 INSTALLATION PREREQUISITES:... 3 2

More information

First United Bank. Mobile Banking Enrollment and FAQs

First United Bank. Mobile Banking Enrollment and FAQs First United Bank Mobile Banking Enrollment and FAQs Mobile Banking Enrollment & FAQs MOBILE DEVICE MINIMUM REQUIREMENTS Apple: Apple iphone 4.3 or higher Apple ipod Touch 4.3 or higher Apple ipod 4.3

More information

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE"

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE FTP Over SSL (FTPS) Gordon State College has setup FTP Over SSL (also known as FTPS ) to allow students, faculty, and staff to access resources from our Servers from off-campus using an encrypted connection.

More information

Secure Message Center User Guide

Secure Message Center User Guide Secure Message Center User Guide Using the Department of Banking Secure Email Message Center 2 Receiving and Replying to Messages 3 Initiating New Messages 7 Using the Address Book 9 Managing Your Account

More information

Common Questions about NetTeller Internet Banking

Common Questions about NetTeller Internet Banking Common Questions about NetTeller Internet Banking 1. What is NetTeller Online Banking? NetTeller Online Banking allows our customers a secure and convenient access to their accounts using the Internet

More information

Prescription Review (PMP) - SAW Integration

Prescription Review (PMP) - SAW Integration Prescription Review (PMP) - SAW Integration The document that follows is intended to help in registering for use of the Prescription Review program through the Secure Access Washington Web portal. Some

More information

No. FinanceWorks is a free benefit for Premier America Online Banking users aimed to help you manage your finances more easily.

No. FinanceWorks is a free benefit for Premier America Online Banking users aimed to help you manage your finances more easily. FinanceWorks Frequently Asked Questions Getting Started with FinanceWorks... 1 Adding Accounts... 2 Managing Outside Accounts... 2 Managing Transactions... 3 Managing Accounts/Settings... 4 Goals... 5

More information

Stewart Secure Email User Guide. March 13, 2015

Stewart Secure Email User Guide. March 13, 2015 Stewart Secure Email User Guide March 13, 2015 Table of Contents Introduction... 1 What is secure email?... 1 Why secure email?... 1 What is personal, non-public information?... 1 How is my data protected?...

More information

FREQUENTLY ASKED QUESTIONS ONLINE BANKING

FREQUENTLY ASKED QUESTIONS ONLINE BANKING FREQUENTLY ASKED QUESTIONS ONLINE BANKING 1. Why is the bank changing the Online Banking system? Legence Bank strives to be on the forefront of technology. We believe our customers deserve a great, user-friendly

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Application Installation/Setup

Application Installation/Setup Application Installation/Setup Q: Who is allowed to use the iphone or Android Mobile Banking Applications? A: Any customer with personal accounts may access the App. The customer must also be in good standing

More information

Virtual Code Authentication User s Guide. June 25, 2015

Virtual Code Authentication User s Guide. June 25, 2015 Virtual Code Authentication User s Guide June 25, 2015 Virtual Code Authentication User s Guide Overview of New Security Modern technologies call for higher security standards as practiced among many other

More information

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com Published by Murphy & Company, Inc. 60 Barrett Office Dr Suite 06 St. Louis, MO 60 www.mcompany.com 007-05 Murphy & Company, Inc. Microsoft, Windows, Excel, and Internet Explorer are registered trademarks

More information

PISA 2015 MS Online School Questionnaire: User s Manual

PISA 2015 MS Online School Questionnaire: User s Manual OECD Programme for International Student Assessment 2015 PISA 2015 MS Online School Questionnaire: User s Manual Doc: CY6_CBA_SCQ_MSPrincipalManual.docx September 2014 Produced by ETS, Core 2 Contractor

More information

Business Mobile Banking

Business Mobile Banking Business Mobile Banking Union Bank & Trust Business Mobile Application User Guide Contents Overview... 2 Security... 2 Requirements... 3 Downloading the App... 3 Logging In... 4 One-time Passcode Entry...

More information

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at:

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at: Verified Volunteers System User Guide 10/2014 For assistance while navigating through the system, please contact Client Services at: RCAN@verifiedvolunteers.com - (855) 326-1860 - Option 1 Welcome to Verified

More information

Frequently Asked Questions

Frequently Asked Questions General Q: Who can I contact if I have questions about Mobile Banking? A: Please contact your branch, or Chemical Bank s Customer Care Center at (800) 867-9757 or by email at CustomerCareCenter@ChemicalBankMI.com.

More information

Your Setup Guide to Consumer Internet Banking What s Inside:

Your Setup Guide to Consumer Internet Banking What s Inside: Your Setup Guide to Consumer Internet Banking What s Inside: Enroll in Internet Banking Advanced Authentication Logging In estatements ENROLL IN INTERNET BANKING TODAY! Go to www.renasantbank.com to see

More information