Certificate Series. Front-Line Supervisor Level 1 Supervisory Level 2: Management

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1 ASSOCIATED INDUSTRIES OF MASSACHUSETTS Certificate Series Front-Line Supervisor Level 1 Supervisory Level 2: Management Ten half-day modules, over five weeks. Take one course or take all ten. Workforce Training Fund Program Grant Eligible AIM is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP SM or SHRM-SCP SM

2 ASSOCIATED INDUSTRIES OF MASSACHUSETTS Certificate Series Front-Line Supervisor Level 1 Effective supervision is crucial to the success of every enterprise. Good supervisors raise productivity, efficiency and employee morale. Moreover, confident, competent supervisors enhance your organization s ability to attract and retain the right people. Front-line leaders today must manage a broad set of responsibilities, as well as customer demands with sometimes conflicting expectations. AIM ensures that your supervisors are up to the task. Our focused, interactive classes provide participants with practical skills, strategies, and tools that can be applied in the workplace immediately. Supervisory Level 2: Management Every day, managers are required to make an array of decisions on matters affecting their department, impacting the overall business. Their ability to exercise sound judgment and leadership is made even more difficult by real-time demands from multiple directions. This series offers focused practice and feedback in a safe environment where these leaders can sharpen their skills, intuition and overall approach to their role. They will build their ability to influence, lead change and spark innovation while creating an atmosphere that attracts and retains the best talent. Certification Participants who complete at least eight modules within the same level will receive a certificate of completion as a means of demonstrating professional competence. Completion of HR Level 1 is not required to enroll in HR Level 2. Continuing Education Credits Many of the classes in these series have been approved for PHR and SPHR recertification through the Human Resources Certification Institute (HRCI). For more information regarding HRCI credits, contact Carrie Stowe: cstowe@ aimnet.org or Workforce Training Fund Program Grants Massachusetts Workforce Training Fund Program Grants (WTFP) can help offset the cost of educating your team. Contact our expert, Bill Baldino for more information: [email protected] or Locations Bridgewater AIM Office, One Lakeshore Center Burlington AIM Office, 54 Third Avenue Fitchburg Great Wolf Lodge, 150 Great Wolf Lodge Drive Holyoke*: AIM Office, 330 Whitney Avenue., Ste. 720 Marlborough AIM Office, 290 Donald J. Lynch Boulevard Times Morning classes: 8:00 AM 11:30 AM Afternoon classes: Noon 3:30 PM *Holyoke sessions: 8:30 AM Noon and 12:30 PM 4:00 PM Costs AIM Member / entire series: $1390 AIM Member / individual class: $150 Non-Member / entire series: $1925 Non-Member / individual class: $205 Continental breakfast and lunch provided for full-day attendees.

3 Front-Line Supervisor Certificate Series Level 1 Bridgewater Burlington Fitchburg Holyoke* Marlborough This program is designed for new team and/or group leaders; front-line leaders who were promoted but never given leadership education; or supervisors seeking a leadership boost. The content is applicable across all industries. Participants will learn to maximize their team performance, engage and influence employees, manage their time and build confidence in their decisions. Participants will develop their own Individual Development Plan (IDP) to use after the series to continue their leadership evolution. The Emerging Role of the Front-Line Leader** Class 1 - MORN Explore the transition and differences between individual contributor and leadership accountabilities. Recognize your role as a leader and the balance between doing the work and leading the team. Discover what the people who work for you want and expect from your role. Begin creating your personal Individual Development Plan (IDP). Setting Priorities, Defining Objectives and Managing Time Class 2 - AFT Discover concepts for setting personal and team objectives and goals. Learn how to support goals by engaging in hands-on exercises and defining clear objectives. Evaluate approaches for prioritizing competing tasks. Gain essential time-management skills that can be used immediately on the job. Developing a Leadership Style Class 3 - MORN Explore different leadership styles and learn how, and when, to use them. Identify your own leadership style and how to capitalize on your strengths. Explore how differences in people may affect leadership approach. Learn about strategies for gaining increased influence in leading your team. Effective Communications Class 4 - AFT Explore components of an effective communication process to influence your team and decision makers. Understand the impact of listening and interpretation. Learn strategies for harnessing technology and social media in your workplace. Developing Your People Class 5 - MORN Inventory and categorize your team s current strengths and opportunities in relationship to future needs. Explore strategies for effectively delivering constructive feedback. Learn the latest concepts for developing, coaching, and supporting your employees. Leading a Multicultural Workforce Class 6 - AFT Learn best practices for leading employees of different backgrounds, ages, and skill sets. Increase knowledge about specific cultural differences in your workplace. Today s Legal Environment** Class 7 - MORN Review federal and state employment laws that impact your role as a front-line leader. Learn about critical employment practices, documentation essentials, and the discipline and discharge process. Explore strategies for reducing legal risk and potential legal challenges for you and your company. Resolving Conflicts and Solving Problems Class 8 - AFT Discover your personal style for dealing with conflict and how it might be made more effective. Understand the nature and cause of conflict in the workplace and methods for minimizing it. Develop strategies for dealing with difficult people while maintaining objectivity and emotional control. Build confidence in decision making skills. Building Your Team Through Working Together Class 9 - MORN Explore how working as a team can be more productive than working as an individual. Learn to lead team conflict toward constructive results and goals. Understand the strengths and weaknesses of teamwork in order to maximize positive outcomes. **Required for Certificate. Utilizing Your Front-Line Leadership Toolkit** Class 10 - AFT Review key concepts from the series. Clarify outstanding questions Work through a case study to support understanding of key concepts. Review recommendations and finalize your Individual Development Plan (IDP).

4 Supervisory Level 2: Management Bridgewater This program is designed for supervisors and managers with two or more years of experience or those that have completed our Supervisory Skills Level I program. It is also recommended for the more senior supervisor who seeks a refresher or in-depth knowledge of a specific topic area. Management Styles: Traits and Traps Class 1 - MORN Identify one s own social style, comfort zones, and how they relate to managing others. Learn strategies for working more effectively with different (sometimes difficult) personalities. Develop an action plan for increasing versatility and polishing one s approach to leading others. Everyday Ethics Class 6 - AFT Define values most often associated with ethical behavior. Identify different approaches to resolving complex ethical work issues Learn about potential conflicts of interest and how to manage them. Understand how to build organizational trust. Performance Appraisals: Painful or Productive? Class 2 - AFT Learn to write a review that gets your feedback across effectively and constructively. Become more comfortable in giving constructive feedback. Practice compiling important data and delivering performance feedback. Mentoring and Coaching Class 7 - MORN Understand potential generational and cultural impacts on employee development. Learn key steps in developing an effective mentor/protoge relationship. Practice concepts for conducting successful coaching sessions. Today s Business Writing Essentials Class 3 - MORN Explore the complexities of written communications in this time of information overload. Examine the differences in communicating across the vast array of generations, cultures, internal versus external customers and what to consider with each. Explore strategies for improving personal writing to ensure intended messages are understood and acted upon by the recipient. Review the many methods of written communications, with an exploration of social media s role. Maximize Your Time Class 4 - AFT Define and assess your time management approach. Learn key strategies and best practices for making meetings more efficient and effective. Practice effective ways to prioritize responsibilities for your employees. Leading Change Effectively Class 5 - MORN Understand why change efforts are often challenging and learn how to combat resistance. Implement primary factors that make change-initiatives successful. Developing a personal plan for thriving in a high-change environment. Effective Interviewing Class 8 - AFT Examine a variety of interviewing structures and techniques. Learn how to avoid common interviewing and selection mistakes. Practice conducting effective interview discussion Fostering Innovation Class 9 - MORN Learn the importance of innovation to organizational success Recognize and overcome barriers to creative thinking Learn about innovations that can add real value to the organization Presentation Skills Class 10 - AFT Learn strategies for building confidence in presentation delivery. Explore the development of presentations that succinctly deliver your message(s). Practice presentation delivery in a supportive environment. Workforce Training Fund Program Grants Massachusetts Workforce Training Fund Program Grants (WTFP) can help offset the cost of educating your team. Contact our expert, Bill Baldino for more information: [email protected] or

5 Front-Line Supervisor Level 1 Supervisory Level 2 Management Bridgewater Management Styles - Traits and Traps 10/15 Performance Appraisals - Painful or Productive? 10/15 Today's Business Writing Essentials 10/22 Maximize Your Time 10/22 Leading Change 10/29 Bridgewater Fitchburg Holyoke* Holyoke* Marlborough Bridgewater Burlington Fitchburg Marlborough Bridgewater The Emerging Role of the Front-Line Leader 2/4 2/19 2/26 4/30 5/5 7/21 9/9 10/8 10/20 11/10 Setting Priorities, Defining Objectives, and Managing Time 2/4 2/19 2/26 4/30 5/5 7/21 9/9 10/8 10/20 11/10 Developing a Leadership Style 2/11 2/26 3/5 5/7 5/12 7/28 9/16 10/15 10/27 11/17 Effective Communications 2/11 2/26 3/5 5/7 5/12 7/28 9/16 10/15 10/27 11/17 Developing Your People 2/18 3/5 3/12 5/14 5/19 8/4 9/23 10/22 11/3 12/1 Leading a Multicultural Workforce 2/18 3/5 3/12 5/14 5/19 8/4 9/23 10/22 11/3 12/1 Today's Legal Environment 2/25 3/12 3/19 5/21 5/26 8/11 9/30 10/29 11/10 12/8 Resolving Conflicts and Problems 2/25 3/12 3/19 5/21 5/26 8/11 9/30 10/29 11/10 12/8 Building Your Team by Working Together 3/4 3/19 3/26 5/28 6/2 8/18 10/7 11/5 11/17 12/15 Utilizing Your Front Line Leadership Toolkit 3/4 3/19 3/26 5/28 6/2 8/18 10/7 11/5 11/17 12/15 Everday Ethics 10/29 Mentoring and Coaching 11/5 Effective Interviewing 11/5 Fostering Innovation 11/12 Presentation Skills 11/12 The talents of your front-line leadership are essential to your organizational success. Gary MacDonald Executive Vice President, Employer s Resource Group