St Petersburg College. Office of Professional Development. Business Skills. Finance and Accounting. Administrative Support.

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1 St Petersburg College Office of Professional Development Business Skills Finance and Accounting Finance and Accounting for Non financial Professionals Principles of Accounting and Finance Cash Flow Management Essentials The Essentials of Budgeting Financial Statements Analyzing Financial Statements Assessing Nonrecurring Items Administrative Support Essential Skills for Administrative Support Professionals Representing Your Boss Common Administrative Support Tasks Maximizing Your Relationship with Your Boss Interacting with Others Putting Your Best Foot Forward Essential Skills for Administrative Support Professionals Simulation Human Resources Effective Hiring and Interviewing Screening Applicants for Emotional Intelligence Hiring Strategic Thinkers Guarding against Interviewing Biases Effective Hiring and Interviewing Simulation Screening Applicants for Interviewing Preparing to Interview

2 Conducting an Effective Interview Behavioral Interview Techniques Selecting the Right Candidate Creating a Compelling Job Description Asking the Right Questions Hiring a New Employee Recruiting and Retention Strategies Recruiting Talent Retaining Your Talent Pool Aligning Recruitment to Job Requirements Fringe Benefits: Maintaining a Competitive Hiring Advantage Addressing Attrition in High Performance Teams Preventing High Turnover Rates: How to Keep the Best Creating a High Retention Organizational Culture Simulation Management and Leadership Management Skills Managing Cross Functions Managing for High Performance Managing Managers Managing Upward Relationships Developing Adaptable Managers Assessing Employees for Cultural Adaptability Employee Engagement Delivering Bad News Effectively Building Upward Relationships Advanced Management Skills Simulation Crucial Skills for Tomorrow's Managers Simulation Leadership Essentials Motivating Employees Communicating Vision Building Your Influence as a Leader Leading with Emotional Intelligence Leading Innovation Leading Change Creating Your Own Leadership Development Plan Communicating a Shared Vision Leading Teams through Change Knowing When to Take Leadership Risks Leading Change Leader as Motivator The Emotionally Intelligent Leader Motivating Human Behavior Crafting an Organizational Vision

3 Motivating Employees and Leading Change Simulation Problem Performance Management Problem Performance Prevention Problem Performance Identification Problem Performance Improvement Addressing Problem Performance Underperforming Employee Now What? Managing Performance Avoiding Problem Performance Simulation Dealing with Problem Performance Simulation Effective Delegation The Basics of Delegation Delegation: the Personal Approach Managing Delegation Developing Employees through Delegation Delegating Appropriate Tasks Delegating Effectively Simulation Appraising Performance Appraising Performance Assessing Performance Continuously Performance Reviews Preparing for Your Performance Appraisal Selecting the Appropriate Performance appraisal Method Planning for Appraisals Conducting Traditional Appraisals Managing Organizational Change Understanding Change Building Positive Support for Change Dealing with Resistance to Change Sustaining Organizational Change Communicating Organizational Change Involving Employees in Corporate Change Developing People Communication E mail Essentials Using E mail and Instant Messaging Effectively Addressing and Redistributing E mail Managing Your E mail Business Writing and Grammar Know Your Readers and Your Purpose How to Write Clearly and Concisely Editing and Proofreading Parts of Speech

4 Working with Words The Mechanics of Writing Punctuation Sentence Construction Common Usage Errors Interpersonal Communication Communicating with Confidence Targeting Your Message Listening Essentials Communicating Assertively Being Approachable Workplace Conflict Recognizing and Responding to Conflict Strategies for Resolving Conflicts Confrontation: What's the Best Approach Manager to Manager Conflict Coping with Accusations in the Workplace Managing Conflict Emotional Intelligence What is Emotional Intelligence? Improving Your Emotional Intelligence Skills: Self awareness and Self management Using Emotional Intelligence on the Job How High Is Your EQ? Emotional Intelligence at Work Simulation Cross Cultural Communication Culture and Its Effect on Communication Communicating Across Cultures Improving Communication in Cross cultural Relationships Communicating with a Cross cultural Audience Listening Essentials The Basics of Listening Improving Your Listening Skills Effective Listening Effective Meetings Planning an Effective Business Meeting Leading an Effective Business Meeting Participating Effectively in a Business Meeting When Too Many Meetings Are Just Too Much Making Meetings Work Managing Meetings for Productivity and Effectiveness The Effective Business Meeting Simulation Professional Etiquette Standard Business Etiquette Communication Business Etiquette Etiquette at the Business Meeting Business Etiquette for Supervisors Business Etiquette in Introductions

5 Time Management Analyzing Your Use of Time Planning and Prioritizing Your Time Avoiding Time Stealers Setting and Managing Priorities Prioritizing Personal and Professional Responsibilities Coping with Information Overload Planning for Interruptions Helps with Procrastination Problem Solving and Decision Making The Fundamentals of Problem Solving Determining and Building Your Strengths Digging Deeper The Fundamentals of Decision Making Tools and Techniques Making Tough Decisions Playing the Devil s Advocate in Decision Making Turning Problems Around with Reverse Brainstorming Uncovering the Root Problem Critical Thinking What Is Critical Thinking? Applying Critical Thinking Skills Critical Thinking Workplace Ethics Introduction to Workplace Ethics Developing a Code of Ethical Conduct Making Decisions Ethically Business Ethics for Managers Understanding Organizational Ethics Office Politics What Will You Do? Ethical Self promotion Ethics, Integrity, and Trust Ethics and Risks: Why They Matter in Project Success Business Ethics Simulation Team Member Role Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Using Feedback to Improve Team Performance Power and Politics in Matrixed Teams Leading a Team Launching a Successful Team Establishing Goals, Roles, and Guidelines Developing the Team and its Culture Building Trust and Commitment Fostering Effective Communication and Collaboration Motivating and Optimizing Performance

6 Dealing with Conflict Managing Virtual Teams Building Trust Incrementally Inspiring your Team Support Your Leader Choosing the Right Team Culture Managing Communications in a Virtual Team Developing Self Sufficient Teams Customer Service Customer Interactions Communication Skills Conflict, Stress, and Time Management Dealing with Irrational Customers and Escalating Complaints Customer Service over the Phone Customer Service Confrontation and Conflict The Angry Caller: What s Your Plan?

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