1 Red River College Course Learning Outcome Alignment with BABOK Version 2 This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed by the IIBA.
2 Appendix A Course Learning Outcome Alignment with BABOK Version 2 Business Analysis Learning Outcomes BUSA 1044 Business Analyst: Introduction Description Gain the skills needed to be a successful Business Analyst in today's workplace. Improve your abilities in oral and written communication, research techniques, business process improvement, problem solving, supervision and team building, and understanding of organizational structures. Course Learning Outcomes Alignment with competencies in BABOK V.2 1 Describe the Business Analyst's role as a problem solver, supervisor and team builder Elicitation 2 Select the Business Analyst tools and methods necessary to make appropriate recommendations to the project stakeholders Requirements Analysis 3 Discuss the standard technical business requirements that an organization needs in order to Business Analysis Planning and Monitoring succeed 4 Describe standard technical business requirements to stakeholders using language Business Analysis Planning and Monitoring appropriate to the audience. 5 Demonstrate written communication skills through effective documentation of stakeholder Requirements Analysis requirements 6 Prepare an "existing situation" document to capture the existing circumstances for project Requirements Analysis stakeholders 7 Identify stakeholders who may be impacted by a proposed initiative Business Analysis Planning and Monitoring 8 Identify stakeholders who may share a common business need Business Analysis Planning and Monitoring 9 Determine appropriate stakeholders for a project or project phase Business Analysis Planning and Monitoring 10 Analyze stakeholder influence, authority, and project attitude Requirements Analysis 11 Develop estimates for BA work (time, skill level, complexity of tasks, etc) Business Analysis Planning and Monitoring 11
3 BUSA 1017 Business Analyst Facilitation Description Refine your elicitation, negotiation, documentation and presentation skills as a Business Analyst. Develop the essential elicitation skills needed to effectively capture accurate stakeholder requirements. Sharpen your skills as a Business Analyst by managing, planning and facilitating stakeholder requirements meetings. Develop and refine business case documents, user documentation, reports and formal requests, and learn the techniques needed to present them persuasively. Learning Outcomes Alignment with competencies in BABOK V.2 1 Create business case documents and reports that confirm your research, support your recommendations, and demonstrate ethical decision making 2 Interact with team members to ensure that all requirements are correctly understood and implemented 3 Produce requirement documentation to verify that accurate, detailed and specific needs are clearly recognized and recorded Requirements Management and Requirements Management and Elicitation 4 Design and deliver powerful presentations to help influence stakeholder decisions Requirements Management and 5 Communicate business techniques effectively to ensure that all stakeholders have a clear understanding of your recommendations using language appropriate to the audience. 6 Assess existing documentation to verify that stakeholder s intentions have been correctly captured 7 Work effectively individually and as a member of team, demonstrating time management, organizational, and interpersonal skills Requirements Management and Elicitation Requirements Management and 8 Facilitate stakeholder negotiations as an unbiased participant Requirements Management and 9 Demonstrate effective use of written, verbal, and non verbal communication in a business setting. 10 Work as a professional, maintaining high standards of practice, make ethical judgments and decisions and follow legal requirements Requirements Management and Requirements Management and 12
4 COMP 1066 Business Systems Design Description This course presents a methodology based on structured analysis and design. The Systems Development Life Cycle adopted for purposes of this course is defined as: Systems Planning, Systems Analysis, Systems Design, Systems Implementation, Systems Operation and Support. The student will learn about project management concepts and work through case studies that will introduce all phases of systems development. The Student will learn how to translate business requirements into information systems. Learning Outcomes Alignment with competencies in BABOK V.2 1 Analyze the current state of technology (infrastructure and applications) Enterprise Analysis 2 Analyze the current state of the business to identify and recommend relevant improvements 3 Communicate business techniques effectively to ensure that all stakeholders have a clear understanding of your recommendations using language appropriate to the audience. Requirements Analysis Requirements Management and 4 Analyze the stated requirements to ensure that they are have been correctly captured Requirements Analysis 5 Facilitate systems planning, and design to ensure business requirements translate into information systems requirements Enterprise Analysis 6 Facilitate systems implementation to ensure accurate allocation of hardware and software Solutions Assessment and Validation requirements 7 Describe the seven steps of a systems development Life Cycle Requirements Analysis 8 Compare trade offs between different implementation approaches Solutions Assessment and Validation 9 Facilitate initial systems operation and support to verify requirements were translated Enterprise Analysis accurately 10 Evaluate trade offs between different implementation approaches Solutions Assessment and Validation 11 Define corrective actions to resolve hardware or software problems Solutions Assessment and Validation 13
5 BUSA 1050 Business Requirements Gathering Description Gain the skills needed to be develop and document effective business requirements in a business workplace. Improve your abilities in interviewing clients, business process improvement, problem solving, teamwork and leading effective meetings. Learning Outcomes Alignment with competencies in BABOK V.2 1 Evaluate the internal and external business environment to compile business Enterprise Analysis requirements 2 Record information provided by stakeholders for use in analysis Elicitation 3 Work effectively individually and as a member of team, demonstrating time management, organizational, and interpersonal skills 4 Facilitate requirement review sessions to validate that the stakeholder s intentions have been correctly captured and understood Requirements Management and Requirements Management and 5 Facilitate sign off sessions to validate that the requirements are correctly and completely defined Requirements Management and 6 Examine business problem/opportunity to determines the scope of work for the business Requirements Analysis analysis activities 7 Outline current/future business architecture to construct a requirements package Elicitation 8 Determine tasks for the business analysis activities in each of the knowledge areas Business Analysis Planning and Monitoring 9 Determine which metrics will be used to measure the work performed by the business analysts 10 Perform impact analysis when changes are requested to document the requirements for the change control process 11 Examine resources to ensure they are organized and scheduled for conducting the elicitation activities Business Analysis Planning and Monitoring Solution Assessment and Validation Elicitation 14
6 BUSA 1302 Business Reengineering Description The course is designed to provide the student with a solid understanding of the theory behind process redesign and give them a framework methodology that will enable them to undertake redesign projects to dramatically improve the performance of business processes. The course covers the entire process of reengineering from conception of a project, to documentation of the "as is" process, through redesign and implementation. Change management and how to overcome resistance to new business processes is also covered. Learning Outcomes Alignment with competencies in BABOK V.2 1 Identify the organizational impacts of process redesign needed to prepare stakeholders for Solution Assessment and Validation change 2 Define stakeholder acceptance criteria, to determine an acceptable level of requirements Solution Assessment and Validation conformance 3 Analyze stakeholder assumptions to determine what impact process redesign will have on Requirements Analysis the organization 4 Explain business process reengineering and its role in the process of business analysis Solution Assessment and Validation 5 Identify resistance to change to help predict and minimize stakeholder impact at each Solutions Assessment and Validation stage of implementation 6 Explain the challenges of communicating change to stakeholders Requirements Management and 7 Explain the requirements for business redesign and the stages of Implementation, in language appropriate to each stakeholder Requirements Management and 8 Propose methods for optimizing deployment to minimize time and cost Solution Assessment and Validation 9 Develop documentation templates appropriate to a particular business process Elicitation 10 Explain basic business process reengineering, process modeling and process design methodologies Requirements Management and 11 Explain what a business case is, and identify the key elements required to implement a Enterprise Analysis new process 12 Explain release based implementation to help stakeholders understand the process Solutions Assessment and Validation 15
7 COMP 1054 Business Systems Testing Description This course presents Systems Testing with a particular focus on knowledge required by the Business Analyst relating to the management of Information Systems. Included in this course is an overview of what the responsibilities of a Business Analyst are associated with Testing. The course will focus on the importance of researching and preparing test plans, test cases & scripts. It will also discuss the pitfalls and problem logs associated with testing. Learning Outcomes Alignment with competencies in BABOK V.2 1 Explain the testing life cycle and develop test cases and scripts to test the all planned Solutions Assessment and Validation activities 2 Categorize problem threat levels to determine methods for prioritizing resources Business Analysis Planning and Monitoring 3 Structure and organize a set of requirements into logical sets that can be assigned in packages with related functions Requirements Analysis 4 Create validation criteria to determine whether the deployed solution meets the business Solutions Assessment and Validation need 5 Define and validate corrective actions to resolve software or hardware issues Solutions Assessment and Validation 6 Determine the most appropriate methods to identify gaps and shortcomings in solutions Solutions Assessment and Validation 7 Prepare testing documentation to assess the performance and effectiveness of projects Solutions Assessment and Validation 8 Assess proposed solutions to determine which solution best fits the business need Solutions Assessment and Validation 9 Determine contingencies necessary to produced workarounds or changes to the solution Solutions Assessment and Validation 10 Assess deployed solutions to evaluate how well they satisfy the original requirement Solutions Assessment and Validation 16
8 BUSA 1052 Business Case Analysis Description Utilize the skills and techniques to analyze business case problems and develop effective recommendations and solutions. Discover how to identify business needs, define business requirements and conduct business case analysis. Learning Outcomes Alignment with competencies in BABOK V.2 1 Create a needs assessment to define business needs Business Analysis Planning and Monitoring 2 Recommend viable business solution to decision makers Enterprise Analysis 3 Recommend release and delivery strategy to stakeholders Solutions Assessment and Validation 4 Facilitate the allocation of technical and non technical requirements to the solution Requirements Management and 5 Select which implemented requirements will be maintained after solution implementation Requirements Management and 6 Conduct a GAP Analysis to determine current and future business requirements Solutions Assessment and Validation 7 Explain Scope to stakeholders and identify business development constraints using language appropriate to the audience. 8 Describe the phases of business case development using language appropriate to the audience. 9 Identify key documentation information for each phase of development to ensure requirements are met Requirements Management and Elicitation Elicitation 17
9 PROJ 1030:Project Management Fundamentals Description This course will develop a basic introductory understanding of the generally accepted knowledge areas and best practices of project management, including: Basic terminology, processes, tools and techniques. Basic project planning, execution and control in a team environment. This course will include both theoretical knowledge and practical skills. This course will include project management from the perspective of the project manager, project sponsor, and project customer. This course will focus on project management s core knowledge areas. 1. Describe the project management framework Learning Outcomes Alignment with competencies in BABOK V.2 Requirements Management and 2. Describe management processes and interactions 3. Identify and document stakeholder needs and expectations Enterprise Analysis 4. Identify and document project deliverables and work breakdown Requirements Analysis 5. Identify and estimate resources and costs, and develop budgets Business Analysis Planning and Monitoring 6. Identify and estimate effort and time, and develop a schedule Requirements Management and 7. Identify, analyze and respond to project risks Enterprise Analysis 8. Develop, integrate, and present project plans, to achieve measurable objectives Solutions Assessment and Validation 9. Organize people resources Requirements Management and 18
10 BUSA 1059 Business Research Techniques Description This course looks at quantitative research methods, and provides hands on training and experience developing, conducting and concluding a quantitative research project. Students will construct valid and reliable measures for questionnaire surveys and sampling strategies, by incorporating relevant statistical methods and data. Learning Outcomes Alignment with competencies in BABOK V.2 1 Create qualitative and quantitative methods to elicit requirements from stakeholders Requirements Analysis 2 Interpret the data to develop conclusions about the initial research questions or hypotheses 3 Determine the business priority of requirements (including voting, ranking, and benefit analysis) 4 Describe logical dependencies between requirements and requirements packages 5 Explain validation and the levels of measurement using language appropriate to the Solutions Assessment and Validation audience 6 Develop surveys to quickly elicit appropriate information from stakeholders Elicitation 7 Design and construct a questionnaire to elicit detailed, and comprehensive information from stakeholders 8 Assess the value of sampling concepts such as probability and non probability sampling for each project 9 Describe the role that research statistics have on a project Elicitation Elicitation 10 Identify the key concepts for presenting findings to stakeholders Business Analysis Planning and Monitoring 19
11 MGMT 1161 Principles of Management: 1 Description Acquire the knowledge necessary to identify management functions and set out major principles, problems and objectives. Know the meaning of decision making and learn how to stress the use of creative thinking in management. Discuss the fundamentals of organization and departmentalization, and learn the value of motivating people in management positions through communications, leadership and supervision. Study the methods used to control budgets, costs, quality, production and sales. Learning Outcomes Alignment with competencies in BABOK V.2 1. Identify and describe the four basic functions of management: planning, organizing, leading and controlling. 2. Assess the statement: There is a definite right answer. Business Analysis Planning and Monitoring 3. Describe the qualities of an effective, efficient, good manager. Requirements Management and 4. Recognize and encourage effective management. Requirements Management and 5. Recognize poor management, and support improvement strategies. 20
12 HUMR 1063 Training and Development Description Develop your ability to design and implement a training program. The emphasis is on practical problems of training in industry. 1. Explain how training and development benefits organizations: Learning Outcomes Alignment with competencies in BABOK V.2 2. Design effective training programs for organizations. 3. Identify key issues that have affected, and will affect, the Training and Requirements Management and Development field. 4. Develop critical thinking and problem solving skills: Requirements Management and 5. Develop skills in group interaction processes: 6. Develop effective communication skills: Requirements Management and 21
13 Appendix B BABOK Version 2 Alignment with Course Learning Outcomes Business Analysis alignment with BABOK V.2 BABOK Knowledge Area : Business Analysis Planning and Monitoring Description Purpose Business Analysis Planning and Monitoring describes how to determine which activities are necessary to perform in order to complete a business analysis effort. It covers identification of stakeholders, selection of business analysis techniques, the process we will use to manage our requirements, and how we assess the progress of the work in order to make necessary changes in work effort. Business analysis planning is a key input to the project plan, and project management responsibilities include organizing and coordinating business analysis activities with the needs of the rest of the project team. Plan the execution of business analysis tasks Competency Purpose Competency Covered in : Conduct Stakeholder Analysis Identify stakeholders who may be impacted by a proposed initiative or who share a common business need. This task includes determining appropriate stakeholders for the project or project phase, and analyzing stakeholder influence, authority (approve, sign off, veto), and project attitude. BUSA 1044 Business Analyst : Intro 22
14 Plan Business Analysis Activities Determines which activities are required to define the BUSA 1052 Business Analyst Systems Test solution to a business problem, how those activities will be carried out, the work effort involved, and an estimate of how long the activities will take. Identifies business analysis deliverables Determines the scope of work for the business analysis activities Determine tasks for the business analysis activities in the Knowledge Areas: Enterprise Analysis, Elicitation, Requirements Analysis, Solution Assessment and Validation. Detail will vary from KA to KA. Identifies task dependencies, and interfaces between tasks Develop estimates for BA work (time, skill level, complexity of tasks, etc.) BUSA 1044 Business Analyst : Intro Plan Business Analysis Determine what information the various stakeholders need to be provided about the results of business analysis and the forms it should take (verbal, written, etc). It includes considerations for, as well as constraints, impacts, durability and trade offs of different communications media. COMM 1017 Business Analyst Facilitation Plan Requirements Management Process Describes how to determine the appropriate requirements process for a particular initiative. It describes how we determine what is currently in place, and how to create the process if it doesn t exist. It includes determining whether and how requirements are changed, which stakeholders need to approve (instead of the actual approval of requirements), as well as who will be consulted on, or informed of changes, etc. It also includes the approach to requirements traceability and determining which requirements attributes we will 23
15 capture. Plan, monitor and Report on Business Analysis Performance Determine which metrics will be used to measure the work performed by the business analysts. It includes how we track, assess, and report on the quality of the work performed by business analysts and take steps to correct any problems that may crop up. If problems are identified, determine appropriate corrective action (which may feed into the development of future plans on this or other projects). 24
16 BABOK Knowledge Area : Enterprise Analysis Description Purpose Enterprise Analysis describes how we take a business need, refine and clarify the definition of that need, and define a solution scope that can feasibly be implemented by the business. It covers problem definition and analysis, business case development, feasibility studies, and the definition of a solution scope. Identify and propose projects that meet strategic needs and goals. Competency Purpose Competency Covered in : Identify Business Need Evaluate the internal and external environment Internal: Define/refine current/future business architecture Assess the current state of technology (infrastructure COMP 1066 Business Systems Design and applications) External: Benchmark analysis BUS 1052 Business Analyst Systems Test Competitive studies BUS 1052 Business Analyst Systems Test Fully define business problem/opportunity Determine Solution Approach Identify potential solutions BUSA 1059 Business Research Technique Analyze feasibility of options BUSA 1017 Business Analyst Facilitation Recommend viable business solution BUSA 1017 Business Analyst Facilitation Validate with decision makers BUSA 1052 Business Case Analysis Define Solution Scope Context diagram PROJ 1030 Project Mgmt Fundamentals Product Breakdown Structure BUSA 1044 Business Analyst Intro 25
17 Develop the Business Case Define project objectives and expected business benefits PROJ 1030:Project Management Fundamentals Develop project scope PROJ 1030:Project Management Fundamentals Estimate time, cost, resources PROJ 1030:Project Management Fundamentals Analyze cost vs. benefit BUSA 1044 Business Analyst : Intro Evaluate risk PROJ 1030 Project Mgmt Fundamentals 26
18 BABOK Knowledge Area : Elicitation Description Purpose Elicitation describes how we work with stakeholders to find out what their needs are and ensure that we have correctly and completely understood their needs. Explore, identify and document stakeholder needs. Competency Purpose Competency Covered in : Prepare for Elicitation Prepare for elicitation by ensuring all needed resources are organized and scheduled for conducting the elicitation activities. Conduct Elicitation Meet with stakeholder(s) to elicit information regarding their needs BUSA 1017 Business Analyst Facilitation Document Elicitation Results Record the information provided by stakeholders for use in analysis. Confirm Elicitation Results Validate that the stakeholder s intentions have been correctly captured and understood. 27
19 BABOK Knowledge Area : Requirements Analysis Description Purpose Requirements Analysis describes how we progressively elaborate the solution definition in order to enable the project team to design and build a solution that will meet the needs of the business and stakeholders. In order to do that, we have to analyze the stated requirements of our stakeholders to ensure that they are correct, assess the current state of the business to identify and recommend improvements, and ultimately verify and validate the results. Progressively elaborate stated requirements to sufficiently level of detail that accurately defines the business need within specified scope Competency Purpose Competency Covered in : Organize Requirements Structure and organize a set of requirements into logical sets. The organization may be based on defining multiple levels of requirements, packaging related functions together, and so forth. COMP 1054 Business Systems Testing Prioritize Requirements Determine the business priority of requirements (including voting, ranking, benefit analysis and so forth). Identify logical dependencies between requirements and requirements packages. BUSA 1059 Business Research Technique Specify and Model Requirements Describes standard practices for writing textual BUSA 1017 Business Analyst Facilitation requirements and creating models or diagrams. Specific models are addressed as techniques. Includes capturing the requirements attributes. BUSA 1044 Business Analyst : Intro 28
20 Determine Assumptions and Constraints As we analyze stakeholder requests we will find that some of their desires are not properly requirements but are rather based on assumptions regarding what the solution team is capable of delivering. These should be captured and assessed but are not properly requirements. BUSA 1302 Business Re engineering Verify Requirements Determine that the requirements are correctly and completely defined. Validate Requirements Validate that a requirement will satisfy a business need. 29
21 BABOK Knowledge Area : Solution Assessment and Validation Description Purpose Solution Assessment and Validation describes how to assess proposed solutions to determine which solution best fits the business need, identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution. It also describes how we assess deployed solutions to see how well they met the original need in order to enable businesses to assess the performance and effectiveness of projects. Access solutions to ensure that strategic goals are met and requirements are satisfied. Competency Purpose Competency Covered in : Assess Requirements Coverage Determine how well possible options for solution designs will meet the requirements. The assessment may include a recommendation of a particular solution, rejection of all solutions, or an assessment of possible trade offs. COMP 1066 Business Systems Design Allocate Requirements Allocate requirements among releases and/or solutions COMP 1066 Business Systems Design components. This task ensures that the possible release options are designed in a way to maximize the possible business value given the options and alternatives generated by the design team. Allocate requirements to hardware, software, manual COMP 1066 Business Systems Design procedures, etc. Recommend the release/delivery strategy BUSA 1052 Business Case Analysis Understand trade offs between different implementation approaches COMP 1066 Business Systems Design Determine Organizational Readiness Determine organizational readiness to effectively operate the new solution 30
22 Conduct organizational readiness assessment Recommend ways to optimize the organizational deployment BUSA 1302 Business Re engineering Validate Solution Validate the verified and deployed solution meets the business need. Define acceptance criteria (including what level of conformance to requirements is acceptable) Identify defects/shortcomings (this should be distinguished from functional testing) COMP 1054 Business Systems Testing BUSA 1302 Business Re engineering Analyze impact BUSA 1302 Business Re engineering Define corrective actions COMP 1066 Business Systems Design Validate corrective actions COMP 1054 Business Systems Testing When a problem is identified with the deployed solution (i.e., a failure to meet a requirement whether or not the requirement was correctly specified) determine what is the most appropriate response. COMP 1054 Business Systems Testing Evaluate Solution Assess the value of the solution as deployed to the business (to determine if the original goals are met). Compare actual vs. expected costs and benefits. BUSA 1052 Business Case Analysis 31
23 BABOK Knowledge Area : Requirements Management and Description Purpose Requirements Management and describes how we manage conflicts, issues and changes and ensure that stakeholders and the project team remain in agreement on the solution scope. Depending on the complexity and methodology of the project, this may require that we manage formal approvals, baseline and track different versions of requirements documents, and trace requirements from origination to implementation. Recognize that communication takes places throughout all knowledge areas and is important for managing requirements Manage Solution and Requirements Scope Competency Purpose Competency Covered in : Baseline and manage changes to business case, solution and requirements MGMT 1161 Management Principles 1 Approve requirements (according to the BUSA 1044 Business Analyst : Intro approval authority stated in the Requirements Management Plan) Baseline requirements Manage formal and informal change control on BUSA 1017 Business Analyst Facilitation requirements Control multiple versions of requirements work PROJ 1030 Project Management Fundamentals products Manage requirements conflicts and issues MGMT 1161 Management Principles 1 Manage Requirements Traceability Trace requirements (update and maintaining relationships between requirements components) Perform impact analysis when changes are requested and supply this information to the change control process (in previous task) 32
24 Support the allocation of requirements to the solution in Solution Assessment and Validation. BUSA 1052 Business Case Analysis Maintain Requirements for re use Select which implemented requirements will be maintained after solution implementation Name the responsible party who will maintain the requirements (i.e. custodian, librarian) Facilitate ongoing use of requirements for impact analysis and solution maintenance Facilitate re use of requirements on related projects to encourage enterprise consistency of business models BUSA 1052 Business Case Analysis BUSA 1017 Business Analyst Facilitation BUSA 1017 Business Analyst Facilitation BUSA 1017 Business Analyst Facilitation Prepare Requirements Package Determine appropriate format for requirements (v1.6 task) Create a requirements package (V1.6 task) Communicate requirements Interaction with all stakeholders before, during and after projects. Interaction with solution team to assure that requirements are correctly understood and implemented BUSA 1017 Business Analyst Facilitation BUSA 1017 Business Analyst Facilitation 33
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MSc. NguyễnThị Thu Trang, email@example.com http://soict.hut.edu.vn/~trangntt Department of Software Engineering  ISO/IEC FDIS 12207, Systems and software engineering Software life cycle processes.
Appendix A-2 for respective categories A2.1 Job Category Software Engineering/Software Development Competency Level Master 1. Participate in the strategic management of software development. 2. Provide
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SAMPLE JOB DESCRIPTIONS In this section we have provided a number of sample job descriptions. We hope that they will provide you with guidance as you develop job descriptions(s). Level Title Page Consultant
CITY OF PORTLAND Multiple SENIOR INFORMATION SYSTEMS MANAGER FLSA Status: Union Representation: Exempt Nonrepresented DEFINITION To plan, manage, supervise and coordinate information systems activities
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Pharmaceutical Sales Certificate Target Audience Medical representatives Objective The objective of this program is to provide the necessary skills and knowledge needed to succeed as medical representatives.
Combining 90 Years of Academic Excellence with 25 Years of Optimizing Business Performance to Train Tomorrow s Global Business Leaders Today Business analysts play many roles. They can be change agents
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Computing Services Network Project Prepared By: Todd Brindley, CSN Project Version # 1.0 Updated on 09/15/2008 Version 1.0 Page 1 MANAGEMENT PLANNING Project : Version Control Version Date Author Change
PROJECT MANAGEMENT PLAN TEMPLATE < PROJECT NAME > Date of Issue: < date > Document Revision #: < version # > Project Manager: < name > Project Management Plan < Insert Project Name > Revision History Name
Project Management Certificate (IT Professionals) Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals.
Career Service Authority Page 1 of 6 Senior Enterprise Resource Planning Systems Analyst GENERAL STATEMENT OF CLASS DUTIES Performs full performance level professional work analyzing, refining and documenting
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University of Northern Iowa College of Business Administration Master of Business Administration Learning Assurance Program Last updated April 2009 1. Philosophy and Program Goals The MBA program s Learning
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