Diploma of YOUR GUIDE TO THE BUSINESS ADMINISTRATION

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1 YOUR GUIDE TO THE Diploma of BUSINESS ADMINISTRATION

2 WELCOME Hello and congratulations on your decision to study the Diploma of Business Administration with us. The choice to take that first step towards graduating with a major, nationally recognised qualification is extremely exciting, yet, can sometimes be a little daunting as well. You may have some questions about what is involved in the study process, the kind of study you will be doing and how you can make it to graduation with as little pain (and as much enjoyment!) as possible That s why we ve produced this guide just for you. To take you through, step by step, Randall Smith what the Diploma of Business Administrtion is how it s delivered who delivers it why you will get to the end of the course what you need to do and the added extras that we give you to help you along the way! We also give it to you with a promise. If at the end of the guide you still have a question that wasn t answered, you just have to reach out and let us know. We re more than happy to help with any answer you re looking for. To your success! Randall Smith Co-Founder & Managing Director, Churchill Education

3 The Diploma of Business Administration reflects the role of individuals with substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions.

4 DIPLOMA OF BUSINESS ADMINISTRATION 1 WHAT S COVERED IN THE COURSE? The Diploma of Business Administration reflects the role of individuals with substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. What are the benefits of having this qualification? Having the Diploma of Business is quantifiable proof of your skills and experience in the Business management field. It will illustrate that you can perform a range of management functions including understanding the consequences of ; Designing and developing an integrated marketing communication plan, Manage meetings, Implement continuous improvement, Build and sustain an innovative work environment Graduating with the Diploma of Business Administration means that you will be at a level where you possess a finely honed administration skill set. You will have learned how to plan and review administration systems, manage payroll services and plan and conduct both meetings and larger events such as conferences. The administration skills you learn will help you have an overview of the bigger picture of office administration: To plan for the future and re-design systems where necessary for the benefit of your company. The Diploma focuses on bringing your administration skills up to senior levels such as Office Manager, Executive Assistant or Supervisor. You will able to choose which units (from a limited choice) you complete to make up the full qualification. You can therefore tailor the diploma to be more relevant to your situation or the role you are after. (See the section on course units for more information on how you can do this). Depending on the exact units you choose, the qualification can cover any of the following aspects of auditing: Manage quality customer service Manage an information or knowledge management system Promote innovation in a team environment Manage people performance Manage and monitor business or records systems Develop workplace policy and procedures for sustainability

5 2 DIPLOMA OF BUSINESS ADMINISTRATION SO, HOW IS THE COURSE DELIVERED? WHICH TYPE OF STUDY DO YOU OFFER? The main thing to remember when studying with us is that You will never, ever, be left with a stack of course material to work on your own with no direction! You ll have your own, personal mentor Every single student studying with us is allocated their very own personal mentor. Your mentor will be there to answer questions, guide you, help you learn and make sure your course is based on real world scenarios so that you get the most value out of your experience with us. Your mentor will be happy to chat about any aspects of the course you are particularly interested in as much as those things you may want extra help with. You will have access to your mentor at any time, either on the telephone, via , or even Skype whichever suits you best! You re also more than welcome to come and have a coffee with them if you re passing Basically, you can receive as much or as little contact as you need to get over the line. Our course materials are designed to specifically suit your way of learning Your course will be delivered to you in a comprehensive, select package of study materials, media and personalised support. The main base of your learning will be through a personal login to our interactive online learning system. You will be able to access this at any time throughout the course. You will also receive lots of additional support, tailored to your situation, your preferred way of learning and how you re looking to use your qualification. In addition to round the clock access to your personal mentor, this support includes: Textbooks sent directly to you Additional electronic documents handpicked by your mentor just for you Hard copy material handpicked and sent by your mentor to you Videos Podcasts.

6 DIPLOMA OF BUSINESS ADMINISTRATION 3 What kind of exams and assessments are there? There are no old-school exams with a clock. The course is based on your competency in the subject. This means that your mentor works with you until you achieve the level of competency required for each unit of study. Assessments are based on different scenarios and can include written or oral questioning, projects, actual work experience or third party reports ( e.g. from your manager). Your mentor will work with you to personally design your assessments based on your needs, experience and preferred way of learning. AM I REALLY GOING TO COMPLETE THIS COURSE? Yes, you are. You may have heard from colleagues and friends who have started online courses and have never finished them. Unfortunately that s very common. Often you re left alone to figure out a course with next to no support. This is why the average amount of people completing online courses is only around 35%. This is where we re different. And why 95-98% of people studying with us celebrate their graduation. Why? Because we will be with you all the way, no matter what, supporting you and helping you move forwards towards graduation in any way we can. We have a saying that we use here all the time. We love it because it sums up exactly how the journey to graduation should be. We will ride out together in the beginning and we will ride in together at the end. What happens between that is just stuff. The stuff in between is everything we are dedicated to supporting you through. We see you graduating, you see yourself graduating. The rest of it we ll get through together. And if you re looking for a little bit of solid evidence, have a look at our 95-98% student completion rate, compared to the average for the industry of 35%. We truly are committed to your success.

7 4 DIPLOMA OF BUSINESS ADMINISTRATION SO, WHAT DO I NEED IN ORDER TO STUDY WITH YOU? Yourself. Your computer. Some internet access and an enthusiasm to learn. That s it! We will talk you though any eligibility requirements and any proof of identity (e.g. copies of basic identification documents if you are applying for VET FEE-HELP) before you enrol, so all of the paperwork is well wrapped up well before you think about starting the course. Once that quick process is completed, your personal mentor will contact you for a chat about how you want to learn around your lifestyle, your preferred ways of studying, what you are looking to gain with the qualification and to answer every single question you may have about the course. When you are happy and your mentor, after a good chat, has established the very best learning solution for you, the course will begin. IS THERE ANYTHING ELSE I SHOULD KNOW? The Churchill Education Community Once you begin working on your qualification, you will automatically be welcomed in to the Churchill Education community. As a member of the community you will be invited to attend events including a formal graduation ceremony; receive resources by both and post that will be of real use to you in your role, gain automatic eligibility for our Referral Scheme, receiving financial rewards for referring others and much, much more. The opportunity to achieve units of study through Recognition of Prior Learning If you are studying a qualification in an area where you have some experience, you may be able to achieve certain units through Recognition of Prior Learning. What recognised prior learning means is that you are assessed based on the knowledge and skills you already possess. You can have acquired these skills and knowledge from a range of experiences: from volunteer positions, from paid employment, from previous training. If you think that you have previous experience in any part of the course, let your personal mentor know. We will then conduct a full assessment for you, based on evidence you can give us of your experience. If we think that you can use RPL, we conduct all of the academic mapping and paperwork for you, whilst you concentrate on another unit of study. Recognition of Prior Learning is a completely valid way of achieving a unit of study and may well save you re-learning parts of the course you re already putting into practice!

8 DIPLOMA OF BUSINESS ADMINISTRATION 5 GET QUALIFIED NOW WITH NO UP-FRONT FEES USING VET FEE-HELP If you re looking to graduate with your qualification sooner rather than later but aren t ready to fund the full amount upfront, VET FEE-HELP can be a great option. VET FEE-HELP Key things to know about VET FEE-HELP: It is a government student loan for qualifications of Diploma level and above VET FEE-HELP is a Commonwealth income contingency loan that assists eligible full-fee paying students to pay their tuition fees. VET FEE-HELP can be used to pay for all or part of an eligible student s tuition fees when studying or using Recognition of Prior Learning for an approved VET course of study at the level of: Diploma Advanced Diploma Graduate Diploma Graduate Certificate Eligibility is very straightforward If you are an Australian citizen or permanent humanitarian visa holder, have a tax file number and have not already borrowed your entire limit of educational loans (which is around $100,000, so is unlikely!) then you are eligible. You don t need to worry about a complicated application process We will guide you through all of the necessary VET FEE-HELP paperwork. All you have to do is make the decision and fill in an application form. There is no application fee and no interest charged Instead of an application fee and interest, the government charge a loan fee of 20% of the total of the cost of the course. The accumulated debt is also indexed according to the Consumer Price Index on 1 June each year. If you are interested in further information on VET FEE-HELP, you can find it at:

9 6 DIPLOMA OF BUSINESS ADMINISTRATION mary CAVANOUGH S EXPERIENCE How Mary was able to learn new skills AND dramatically improve her workplace performance In the course of 11 months, Mary Cavanough completed two Diplomas with Churchill Education. When Mary began her study with us, she had already had some not-so-great experiences with training providers. I had one trainer who was like a textbook, old school, they are just teaching out of books. There was no interaction, and it was like a teacher or a classroom in high school and you do that because you have got to be there. When Mary met Melody McNulty, her Trainer and Mentor from Churchill Education, she quickly realised that this was going to be a very different style of education. It was the training style. It was the attention, the listening, the giving the advice, the mentoring that was what I took in for me. It was like old friends having a conversation but I was actually learning and gaining knowledge. Mary embraced the opportunity to apply her learning to her role and her workplace. I like to think all those things that I learnt made me see things a different way. Mary found herself really looking into what was happening in her workplace, comparing what she was learning and seeing it applied by colleagues. Everything that I was learning I saw in people at work, hopefully I saw some of that learning in myself, and if not, I changed to those new styles I had learnt about, so that having that extra information was good. I have taken a lot out of the learning and I have retained it all. After graduation, Mary wrote to us to share her thoughts on her whole training experience with Churchill Education. Her fan mail brought a smile to all of our faces! Fantastic!!! From start to finish the quality of service from all staff was excellent, but what stands out the most and is responsible for this fantastic experience would be my trainer Melody McNulty.

10 A SNAPSHOT OF CHURCHILL EDUCATION G day, We are Churchill Education and since 2006, we are immensely proud to have been helping people chase their ambitions with a little extra power boosting them to work success and achieving their career goals. We exist to help people achieve nationally recognised qualifications with the aid of tailored, highimpact learning through highly experienced mentors. Based in picturesque Samford, Queensland, our students are spread all over Australia, New Zealand (and some other parts of the world!) Our main focus, for each and every one of our students, is that they have the opportunity to study what they want in the way that benefits them the most. We work extremely hard to ensure that each student has a personal experience with support that continues long after graduation. Meet some of the team Tricia Velthuizen Co-Founder Randall Smith Co-Founder David Kirkby CEO Gordon Meikle Mentor Ruth Kirkby Mentor Lisa Godden Skills Development Officer

11 2 Cliff Salisbury Court Samford Village QLD 4520 Ph: (07) Registered Training Organisation (National Provider No )

12 YOUR GUIDE TO THE Diploma of BUSINESS DIPLOMA OF business administration BSB50415 ADMINISTRATION So you may be wondering, what are the nuts and bolts of this training package? Let s go through the package and course units. Total number of units = 8 [This qualification has no core units] 8 elective units, of which: 5 elective units must be selected from the Group A units listed following 3 elective units may be selected from the Group B units listed following, or any currently endorsed Training Package or accredited course at the same qualification level if not listed following, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

13 Elective Units Group A BSBADM502 BSBADM503 BSBADM504 BSBADM506 BSBPMG522 Manage meetings Plan and manage conferences Plan and implement administrative systems Manage business document design and development Undertake project work Group B units BSBINN301 BSBMGT502 BSBWOR502 Promote innovation in a team environment Manage people performance Lead and manage team effectiveness