Customer Amazement. Strategies for Creating Moments of Magic and Delivering an Amazing Customer Experience

Size: px
Start display at page:

Download "Customer Amazement. Strategies for Creating Moments of Magic and Delivering an Amazing Customer Experience"

Transcription

1 Cuome Amazemen Saege fo Ceang Momen of Mag and Deeng an Amazng Cuome Expeene A Spea Pogam Fo The Souh Daoa Goeno' Confeene on Toum Januay 21, 2015 Abou Shep Hyen Shep Hyen, CSP, CPAE he Chef Amazemen Offe of Shepad Peenaon A a pofeona peae and auho, Shep wo wh ompane and nddua who wan o bud oya eaonhp wh he uome and empoyee He he New Yo Tme and Wa See Jouna beeng bune auho of Amaze Eey Cuome Eey Tme, The Amazemen Reouon, The Cu of he Cuome, The Loya Cuome and Momen of Mag He ao he eao of The Cuome Fou pogam, whh hep en deeop a uome ee uue and oyay mnde In 1983 Shep founded Shepad Peenaon and ne hen ha woed wh hunded of en angng fom Foune 100 ze oganzaon o ompane wh e han 50 empoyee Some of h en nude Amean Ane, AAA, Anheue-Buh, AT&T, AETNA, Abbo Laboaoe, Amean Expe - and ha ju a few of he A! (CPAE, o he Coun of Pee Awad fo Exeene, he Naona Speae Aoaon' Speae Ha of Fame awad fo feme aheemen n he aea of pafom/peang exeene CSP he nenaona degnaon fo Cefed Speang Pofeona, and a degnaon awaded by he Naona Speae Aoaon o nddua fo ean aheemen and eduaon n he peang pofeon) Fo moe nfomaon ona: God Sa Speae Bueau (520) wwwgodsaom

2 Page 2 Momen of Mag Momen of Tuh, Mey & Mag "A momen of uh anyme a uome ome no ona wh any ape of a bune, howee emoe, and ha an oppouny o fom an mpeon" Jan Cazon, Sandnaan Ane MOMENTS OF TRUTH Aeage (Safaoy) Momen of Mey ae, eenay, Momen of Tuh gone bad In hee ae, he uome ha a bad expeene Aeage Momen of Tuh ae geneay afaoy They ae no bad, bu do no exeed expeaon, ehe Momen of Mag ae he aboe aeage, and nude gea expeene ha eep uome omng ba fo moe! Am o mae eey Momen of Tuh a Momen of Mag! San h QR Code o ew Shep' famou axab oy - an exeen exampe of amazng uome ee (O go o: hp://wwwhyenom/peang-peenaon/) Copygh MMXV - Shep Hyen, Shepad Peenaon - wwwhyenom

3 Page 3 Seen Way To Ceae Cuome Amazemen NOTES The foowng ae en pef aege o eae uome amazemen and Momen of Mag Copygh MMXV - Shep Hyen, Shepad Peenaon - wwwhyenom

4 Page 4 Momen of Mag Cad OVERVIEW: Peope an eae o a oy, epeay when he own Pa of he ue of any uome ee/expeene pogam o hae a empoyee on boad, wh he uome away n mnd When empoyee ae hang he oe on a egua hedue (one a wee), you now ha hey ae a ea hnng of how hey an dee exaodnay ee INSTRUCTIONS: F ou he Momen of Mag fom beow wh one of you own peona exampe Th exee houd be ompeed one a wee Une you ae opeang a a oo enepeneu, hee ad houd be uned n o a manage Noe o manage: Ge feedba Shae gea oe wh ohe n he ompany Name: A Momen of Tuh any me omeone ome no ona wh u o ou ompany Indduay, hee ona ae efeed o a ouh pon I an be good, an be bad, o an be ju aeage ( OK o afaoy) A Momen of Mag anyhng ha bee han ju OK Someme, een amazng Befy debe a Momen of Mag ha you eaed fo ehe a uome o feow empoyee Th an ome fom eong a Manage Commen: NOTE: A ean eon of h fom (and ohe) an be downoaded fom wwwcuofthecuomeom/fom Copygh MMXV - Shep Hyen, Shepad Peenaon - wwwhyenom

5 Page 5 Conuon: The Aweome Reponby The Aweome Reponby: Peope do bune wh "You'e no n my aon!" When ome o ouandng ee, no ompaed You hae wo-pu eponbe: 1) 2) 25) Copygh MMXV - Shep Hyen, Shepad Peenaon - wwwhyenom

6 Page 6 Keepe Idea KEEPER IDEA 1 KEEPER IDEA 2 KEEPER IDEA 3 Moe Idea and/o Noe Copygh MMXV - Shep Hyen, Shepad Peenaon - wwwhyenom

7 Cu omese e n adepa men aph o ophy When ome o ea ngandde e ngamaz ng e e, e e y one j ob, ega d e of he po oni abouadop ng he ghm nd eand ha ng he gha udeabouy ou u ome, bo h n e naandex e na C ea edby u ome e eex pe andnewy o Shepa dv uat a n ngb ng ngoube u ome e e a n ngd e o y ouandy ou eam T mebe e ngbu ne au hoshephy en, Shepa dv uat a n ngde e omeof hebe u ome e e a n nga a ab eth ough h nno a ewebba ed a n ngand ommun a on p a f o m,shepa dv uat a n ngp e en f u mo on, n e a emodu e ha ea hy ouen e eam hee en a e hn queand a heyneed oma e e e y u ome e eex pe en eamazi NG S a eof hea a ng,mea u ngandmon o ng oo a owy ou o ee hep og e ofea h ea ne,wh e 24/ 7on nea e a owy ou eam o a non he de op, ap opo ab ewhen mo on en en C ea nganamazi NG u omeexpe en e ha wha a abou En o odayawww Shepa dv ua T a n ng om G oupl en eaa ab ea ub an ad oun Fomo e nf o ma on,p eae :www Shepa dv ua Ta n ng om oa ua

8 Amaze Eey Cuome Eey Tme 240 page hadoe boo - A Naona Beee $2495 When ome o deeng uy Amazng uome ee, eeyone n you oganzaon mu ep up and be a eade I doen ae a e I ae beng a oe mode fo ohe o ape o Shep Hyen offe 52 poen Amazemen Too ha an anfom you bune no a eouy uome-foued opeaon wh a eou ompee edge The Amazemen Reouon page hadoe boo - A New Yo Tme and Wa See Jouna $2495 Seen uome amazemn aege ah nude 1) Teang uome e membe, 2) Seou FUN, 3) Ceang a panehp wh you uome, 4) Hng gh, 5) Deeng a memoabe "afe-expeene," 6) Ceang a ommuny, 7) Wang he wa The aege fou boh on boh he exena and nena uome, a we a he uue of he ompany, whh de he uome expeene The Cu of he Cuome page hadoe boo (Pubhed by Wey) - A Wa See Jouna be-ee$2195 In h boo, Hyen how how o degn a aegy ha ead boh uome and empoyee hough fe dn uua phae fom "uneany" o "amazemen" By peenng dozen of ae ude ha how how gea ompane made h jouney, Hyen denfe he a nena and exena hange ha aowed hem o bud a Cu of he Cuome and how how you an do oo The Cu of he Cuome you gude o eang a uome-foued uue ha un afed uome no uome eange Momen of Mag 160 page hadoe boo $1995 One of Shep' beeng boo! Th a eay wen, eay-o-ead, eay o undeand gude o uome ee, and fo anyone n any job Reeny updaed and fed wh nfomaon, ehnque, and oe, w eah you and eeyone n you oganzaon o dee amazng ee o you nena and exena uome Oe 100,000 od! The Loya Cuome - A Leon Fom a Cab De$895 In h ho boo/eon you w ean he dffeene beween a afed uome and a oya uome Fan a ab de who new ha afed uome mgh ge hm a ne p, bu oya uome woud a hm eey me hey needed a ab Read h boo and ean he ee o eanguome oyay! Phenomena Cuome See DVD - 80 mnue peenaon by Shep Hyen$8995 See Shep n aon a he dee an 80 mnue peenaon baed on h Momen of Mag boo You w augh and ean a Shep bend bune and eneanmen ogehe o hep you undeand how o eae Momen of Mag ha un odnay neaon no memoabe expeene Th pogam feaue Shep' famou "Tax Cab Soy" The Amazng Cuome See SPECIAL! The "Paage" nude eeyhng aboe Tha' fe boo and he DVD Pu you ge a 1-yea ($1995 aue) ubpon o Shep Hyen Bune Ingh ee Tha' oe $20000 woh of aue fo ju $9995! Ju he h box Amaze Eey Cuome Eey Tme (boo): Send a $2495$ The Amazemen Reouon (boo): Send a $2495$ The Cu of he Cuome (boo): Send a $2195$ Momen of Mag (Boo): Send a $1995$ The Loya Cuome: A Leon Fom a Cab De (Boo): Send a $895$ Phenomena Cuome See (DVD): Send a $8995$ Spea Paage - Inude boo and DVD: Send a 9995$ Mou eden peae add 7675 % ax$ Shppng/handng (See beow)$ 800 Toa (US doa)$ Name Ema Company Adde Cy, Sae, Zp Phone Ced Cad Numbe: Peae e MC, Va o AMX Exp Dae Cona Info: Shep Hyen Shepad Peenaon, LLC Souh Od Baa Haney, Rd, Sue Sue S Lou, MO MO (314) Fax: FAX: (314) Ema: E Ma: hep@hyenom Web: wwwhyenom Addona $1000 fo Inenaona ode (Toa $1800) Peae a fo quany doun Ju end n fom wh you he o ed ad nfo You an ao fax, a u o ode onne Than you! ORDER THE SPECIAL ON-LINE AT: wwwhyenom/pea o ue he QR Code beow o ode now Lean abou Lean ou abou onne/ua ou onne uome ua anng ee pogam pogam anng pogam a wwwthecuomefouom a wwwthecuomefouom

9 Noe fom he 2015 Souh Daoa Goeno Confeene on Toum Januay 21, 2015 Momen of Mag I wa a peaue and hono o pea a you onfeene Than you fo he oppouny o be one of you peae I wa wondefu o mee o many gea peope A pomed, hee an oune and noe fom he peenaon The foma of he peeh e up he Momen of Mag onep and hen haed en pef aege The dea of ung a mae eay o emembe and efe ba on he nfomaon Keep n mnd hee ae ju bef noe, mean o be emnde of he onen oeed If you go o my ae and bog webe (wwwcuomeseebogom) you w fnd oe 300 ae ha pean o he onep and aege fom he peeh and ohe onep eaed o uome ee and oyay You ae weome o opy and dbue hem o you oeague Ao, we hae gned you up (a no hage) o eee The Shepad Lee Eey wee o o I end ou an ae, ma o he ae found on he e menoned aboe, ha foue on uome ee and eaed op Agan, you ae weome o opy and dbue hee ae o you feow empoyee and oeague Than you agan fo he oppouny o pea a you meeng! Away be amazng! Shep Hyen hep@hyenom wwwhyenom PS If you own an Phone o Andod phone, you may wan o onde a fee app ha Ie made aaabe o en and fend (a no hage) The Shep Hyen App ha ae, deo and moe Ju go o he app oe and eah fo hem by my name: Shep Hyen Copygh MMXV Shep Hyen, Shepad Peenaon, LLC (314) wwwhyenom

10 Momen of Mag Conep: Noe: In ou nduy (Toum), we may ue dffeen wod o debe ou uome, uh a gue, membe, e We may be n hopay, own an aaon, be pa of a onenon and o bueau, a hambe of ommee, e Thoughou h eap, I be ung he wod uome a a genea em fo a of ou uome (And ha nude ou nena uome a we) Thee a bg dffeene beween a afed uome and a oya uome The goa o be bee han oay, bee han aeage and bee han ju afaoy The be ompane aen away oe-he-op wh he ee They ae ju a e aboe aeage a of he me I he oneny ha mae hem amazng Momen of Tuh, Momen of Mey and Momen of Mag Jan Caon ay, The Momen of Tuh anyme a uome ome no ona wh any ape of a bune, howee emoe, and ha an oppouny o fom an mpeon They an be bad (Momen of Mey ) They an be aeage (Momen of Medoy ) They an be good (Momen of Mag ) Ou goa o eae Momen of Mag whh ae Momen of Tuh ha ae bee han aeage Someme hey w be ju a e bee Someme hey w be amazng San h QR Code o ew Shep ax-ab oy an exeen exampe of amazng uome ee (wwwhyenom/peang-peenaon) Saege and Conep o Ceae Momen of Mag 1 Manage he f mpeon I doen mae f he f me o he 500 h me you mee o ee omeone; h abou managng he f mpeon of whaee neaon o foow 2 Knowedge o Expee Know you bune and moe You may be aed deon on how o ge omewhee, a uggeon fo a eauan, e Know he anwe o a ea now whee o ge he anwe o now who you an a Knowedge edby and eae onfdene 3 Bud appo Peope wan o be eaed e peope Bud a eaonhp wh a e appo A hem abou he weahe, po, o wha gong on n he wod Ta o hem abou hemee, he d, e Th n abou Copygh MMXV Shep Hyen, Shepad Peenaon, LLC (314) wwwhyenom

11 hang a ong oneaon Th ju abou beang he e, geng o now hem and ang o hae a good pofeona eaonhp 4 Enhuam I onagou Th abou hang a paon fo wha you do I ome fom he hea And, emembe ha f enhuam onagou, f wha you hae no enhuam, ha ao onagou 5 Communaon A he exa queon() Someme peope w ay one hng and mean omehng ee The ommunaon eon of he day wa o a queon, ju o mae ue you undeand Exampe: Cuome ay, I need h ba quy You epond wh a queon, How quy do you need? whh hep you undeand he uome expeaon (How quy quy?) 6 No mae Whh a goa, no a eay Epeay no mae due o a beadown n ommunaon, whh he wo Momen of Mey you an hae If you do hae a pobem o mae, he goa o no ju fx, bu mae bee han gh The goa o eoe uome onfdene So, fe hng mu ae pae f you hope o eoe onfdene: 1) Anowedge he pobem 2) Apoogze fo he pobem 3) Fx he pobem 4) Do wh a gea aude 5) Repond wh a ene of ugeny 7 Quay a eey un Th abou ombnng quay ee wh quay podu We hae boh, o e mae ue we dee boh a he ame me! 8 Unde pome and oe dee Th one of my faoe aege Se an expeaon ha you now you an exeed, bu one ha he uome n oa ageemen wh, and hen exeed 9 Coneny Eeybody need o pu foh he ame ommmen o geane, a of he me No ome of he me Thn n em of an ao away eang eey ngh e an openng ngh pefomane Ty o do you be a of he me and you an hep bu eae a feeng of onfdene 10 Show appeaon I an be wh a han you noe, a hoday ad o a phone a Peope wan and expe o be appeaed Towad he end of he peenaon we aed abou he Momen of Mag Cad Th a ad, abou he ze of an ndex ad, ha empoyee we exampe of when hey eaed a poe uome ee expeene fo ehe an nena o exena uome The dea ha hey woud do h weey, unng he exampe no a manage o upeo who woud ge feedba Thee ad an be omped and he be of he be exampe an be ued o eae a uome ee be pae manua In addon, he empoyee w beome awae of he dffeen oppoune hey hae o Copygh MMXV Shep Hyen, Shepad Peenaon, LLC (314) wwwhyenom

12 eae amazng uome ee To ge a ean opy of h exee, go o wwwcuofhecuomeom/fom and downoad he woboo An undeyng heme o wha we aed abou oday wa eang onfdene Momen of Mag abou beng gea and howng how good we ae Peope e o do bune wh peope hey now, hey e, and hey u Tha a abou onfdene Fnay, we aed abou he Aweome Reponby Peope do bune wh peope A any gen me one peon w epeen he ene oganzaon Remembe ha we a hae a ea wo job and omeme hee: 1 Do he job we wee hed o do 2 Away ae ae of he uome 3 Keep he pae ean! (Than you Wa Dney) THANK YOU! Le on Faeboo: wwwfaebooom/hephyenpeae Foow on (I wee bune p and ae amo eey day) Wah on YouTube: wwwyoutubeom/hephyen Conne on LnedIn: hp://wwwnednom/n/hephyen (Fee fee o eae a eommendaon) Subbe o The Shepad Lee Ju go o my webe (wwwhyenom) and gn up a no hage You w ge a ea one uome ee o bune ae eah wee o o o hae wh you eam Shep Hyen, CSP, CPAE he Chef Amazemen Offe a Shepad Peenaon He a New Yo Tme and Wa See Jouna beeng bune auho and a ha-of-fame peae Shep wo wh ompane who wan o bud oya eaonhp wh he uome and empoyee Fo moe nfomaon abou Shep pogam and nowedge podu, wwwhyenom Shep an be onaed by phone a o ema: hep@hyenom Onne Cuome See Tanng: Lean abou Shep web-baed neae uome ee anng, eognzed a one of he be onne pafom fo eanng Go o wwwshepadvuatanngom Copygh MMXV Shep Hyen, Shepad Peenaon, LLC (314) wwwhyenom

13 Cu omese e n adepa men aph o ophy When ome o ea ngandde e ngamaz ng e e, e e y one j ob, ega d e of he po oni abouadop ng he ghm nd eand ha ng he gha udeabouy ou u ome, bo h n e naandex e na C ea edby u ome e eex pe andnewy o Shepa dv uat a n ngb ng ngoube u ome e e a n ngd e o y ouandy ou eam T mebe e ngbu ne au hoshephy en, Shepa dv uat a n ngde e omeof hebe u ome e e a n nga a ab eth ough h nno a ewebba ed a n ngand ommun a on p a f o m,shepa dv uat a n ngp e en f u mo on, n e a emodu e ha ea hy ouen e eam hee en a e hn queand a heyneed oma e e e y u ome e eex pe en eamazi NG S a eof hea a ng,mea u ngandmon o ng oo a owy ou o ee hep og e ofea h ea ne,wh e 24/ 7on nea e a owy ou eam o a non he de op, ap opo ab ewhen mo on en en C ea nganamazi NG u omeexpe en e ha wha a abou En o odayawww Shepa dv ua T a n ng om G oupl en eaa ab ea ub an ad oun Fomo e nf o ma on,p eae :www Shepa dv ua Ta n ng om oa ua

14 Amaze Eey Cuome Eey Tme 240 page hadoe boo - A Naona Beee $2495 When ome o deeng uy Amazng uome ee, eeyone n you oganzaon mu ep up and be a eade I doen ae a e I ae beng a oe mode fo ohe o ape o Shep Hyen offe 52 poen Amazemen Too ha an anfom you bune no a eouy uome-foued opeaon wh a eou ompee edge The Amazemen Reouon page hadoe boo - A New Yo Tme and Wa See Jouna $2495 Seen uome amazemn aege ah nude 1) Teang uome e membe, 2) Seou FUN, 3) Ceang a panehp wh you uome, 4) Hng gh, 5) Deeng a memoabe "afe-expeene," 6) Ceang a ommuny, 7) Wang he wa The aege fou boh on boh he exena and nena uome, a we a he uue of he ompany, whh de he uome expeene The Cu of he Cuome page hadoe boo (Pubhed by Wey) - A Wa See Jouna be-ee$2195 In h boo, Hyen how how o degn a aegy ha ead boh uome and empoyee hough fe dn uua phae fom "uneany" o "amazemen" By peenng dozen of ae ude ha how how gea ompane made h jouney, Hyen denfe he a nena and exena hange ha aowed hem o bud a Cu of he Cuome and how how you an do oo The Cu of he Cuome you gude o eang a uome-foued uue ha un afed uome no uome eange Momen of Mag 160 page hadoe boo $1995 One of Shep' beeng boo! Th a eay wen, eay-o-ead, eay o undeand gude o uome ee, and fo anyone n any job Reeny updaed and fed wh nfomaon, ehnque, and oe, w eah you and eeyone n you oganzaon o dee amazng ee o you nena and exena uome Oe 100,000 od! The Loya Cuome - A Leon Fom a Cab De$895 In h ho boo/eon you w ean he dffeene beween a afed uome and a oya uome Fan a ab de who new ha afed uome mgh ge hm a ne p, bu oya uome woud a hm eey me hey needed a ab Read h boo and ean he ee o eanguome oyay! Phenomena Cuome See DVD - 80 mnue peenaon by Shep Hyen$8995 See Shep n aon a he dee an 80 mnue peenaon baed on h Momen of Mag boo You w augh and ean a Shep bend bune and eneanmen ogehe o hep you undeand how o eae Momen of Mag ha un odnay neaon no memoabe expeene Th pogam feaue Shep' famou "Tax Cab Soy" The Amazng Cuome See SPECIAL! The "Paage" nude eeyhng aboe Tha' fe boo and he DVD Pu you ge a 1-yea ($1995 aue) ubpon o Shep Hyen Bune Ingh ee Tha' oe $20000 woh of aue fo ju $9995! Ju he h box Amaze Eey Cuome Eey Tme (boo): Send a $2495$ The Amazemen Reouon (boo): Send a $2495$ The Cu of he Cuome (boo): Send a $2195$ Momen of Mag (Boo): Send a $1995$ The Loya Cuome: A Leon Fom a Cab De (Boo): Send a $895$ Phenomena Cuome See (DVD): Send a $8995$ Spea Paage - Inude boo and DVD: Send a 9995$ Mou eden peae add 7675 % ax$ Shppng/handng (See beow)$ 800 Toa (US doa)$ Name Ema Company Adde Cy, Sae, Zp Phone Ced Cad Numbe: Peae e MC, Va o AMX Exp Dae Cona Info: Shep Hyen Shepad Peenaon, LLC Souh Od Baa Haney, Rd, Sue Sue S Lou, MO MO (314) Fax: FAX: (314) Ema: E Ma: hep@hyenom Web: wwwhyenom Addona $1000 fo Inenaona ode (Toa $1800) Peae a fo quany doun Ju end n fom wh you he o ed ad nfo You an ao fax, a u o ode onne Than you! ORDER THE SPECIAL ON-LINE AT: wwwhyenom/pea o ue he QR Code beow o ode now Lean abou Lean ou abou onne/ua ou onne uome ua anng ee pogam pogam anng pogam a wwwthecuomefouom a wwwthecuomefouom

Always Update THE MOST IMPORTANT TIP!

Always Update THE MOST IMPORTANT TIP! THEBRANDBUI LDERSYSTEM S mp fy.bu d.pof.repea. I Neve Happen To Me: I You WodPe Se a Tckng Tme Bomb? Mo peope neve hnk abou un happen, and he conequence can be deady. One day you e goe down. Fo evey mnue

More information

C o a t i a n P u b l i c D e b tm a n a g e m e n t a n d C h a l l e n g e s o f M a k e t D e v e l o p m e n t Z a g e bo 8 t h A p i l 2 0 1 1 h t t pdd w w wp i j fp h D p u b l i c2 d e b td S t

More information

Human Sciences International Undergraduate Degree Program. Four-year Bachelor of Human Science Program with Two Majors. http://g30.hus.osaka-u.ac.

Human Sciences International Undergraduate Degree Program. Four-year Bachelor of Human Science Program with Two Majors. http://g30.hus.osaka-u.ac. Human Sciences International Undergraduate Degree Program Four-year Bachelor of Human Science Program with Two Majors http://g30.hus.osaka-u.ac.jp/ Study Human Sciences in English at Osaka University In

More information

HUT, TUT, LUT, OU, ÅAU / Engineering departments Entrance examination in mathematics May 25, 2004

HUT, TUT, LUT, OU, ÅAU / Engineering departments Entrance examination in mathematics May 25, 2004 HUT, TUT, LUT, OU, ÅAU / Engineeing depamens Enane examinaion in mahemais May 5, 4 Insuions. Reseve a sepaae page fo eah poblem. Give you soluions in a lea fom inluding inemediae seps. Wie a lean opy of

More information

PHYSICS 161 EXAM III: Thursday December 04, 2003 11:00 a.m.

PHYSICS 161 EXAM III: Thursday December 04, 2003 11:00 a.m. PHYS 6: Eam III Fall 003 PHYSICS 6 EXAM III: Thusda Decembe 04, 003 :00 a.m. Po. N. S. Chan. Please pn ou name and ene ou sea numbe o den ou and ou eamnaon. Suden s Pned Name: Recaon Secon Numbe: Sea Numbe:.

More information

Generalized Difference Sequence Space On Seminormed Space By Orlicz Function

Generalized Difference Sequence Space On Seminormed Space By Orlicz Function Ieaoa Joa of Scece ad Eee Reeach IJSER Vo Ie Decembe -4 5687 568X Geeazed Dffeece Seece Sace O Semomed Sace B Ocz Fco A.Sahaaa Aa ofeo G Ie of TechooCombaoeIda. Abac I h aewe defe he eece ace o emomed

More information

Købspr. Sagsnr :5644

Købspr. Sagsnr :5644 endommæg e&a ua MDE T negade13 DK3700Rønne Te 56955683 Fax56955684 po @b nho m bo d www b nho m bo d Sa gop ng Ad ees o e BS o e,3720aa Købp 185 Sagn 5644 Bo gyde e/ md 5 Da o20 02 Be e eaande bo gen FLOTOG

More information

Put the human back in Human Resources.

Put the human back in Human Resources. Put the human back in Human Resources A Co m p l et e Hu m a n Ca p i t a l Ma n a g em en t So l u t i o n t h a t em p o w er s HR p r o f essi o n a l s t o m eet t h ei r co r p o r a t e o b j ect

More information

Campus Sustainability Assessment and Related Literature

Campus Sustainability Assessment and Related Literature Campus Sustainability Assessment and Related Literature An Annotated Bibliography and Resource Guide Andrew Nixon February 2002 Campus Sustainability Assessment Review Project Telephone: (616) 387-5626

More information

Vector Algebra. Lecture programme. Engineering Maths 1.2

Vector Algebra. Lecture programme. Engineering Maths 1.2 Leue pogmme Engneeng Mh. Veo lge Conen of leue. Genel noduon. Sl nd veo. Cen omponen. Deon one. Geome epeenon. Modulu of veo. Un veo. Pllel veo.. ddon of veo: pllelogm ule; ngle lw; polgon lw; veo lw fo

More information

A Place to Choose Quality, Affordable Health Insurance

A Place to Choose Quality, Affordable Health Insurance MI O A ʼ H A L HI U R A C X C H A G mp w n gm n n af a m ma k a h a b u h a m a M nn ha h n u an x hangw mp v mp nbyn u ag ng n u andha h a p v d p a g a unqua yanda dab y M nn a am w avv $1b nbyu ng hx

More information

1.- L a m e j o r o p c ió n e s c l o na r e l d i s co ( s e e x p li c a r á d es p u é s ).

1.- L a m e j o r o p c ió n e s c l o na r e l d i s co ( s e e x p li c a r á d es p u é s ). PROCEDIMIENTO DE RECUPERACION Y COPIAS DE SEGURIDAD DEL CORTAFUEGOS LINUX P ar a p od e r re c u p e ra r nu e s t r o c o rt a f u e go s an t e un d es a s t r e ( r ot u r a d e l di s c o o d e l a

More information

OFFSHORE INTERNATIONAL MARINE PERSONNEL SERVICES, INC. EMPLOYMENT APPLICATION

OFFSHORE INTERNATIONAL MARINE PERSONNEL SERVICES, INC. EMPLOYMENT APPLICATION OFFSHORE INTERNATIONAL MARINE PERSONNEL SERVICES, INC. 3802 W. Nvy Bvd Po, FL 32507 Tho: (850) 455-2995 Tx: (850) 455-3033 www.oho-.om EMPLOYMENT APPLICATION Poo Ay Fo Nm: F L SS# - - Add Cy/S Z Pho: Hom

More information

JCUT-3030/6090/1212/1218/1325/1530

JCUT-3030/6090/1212/1218/1325/1530 JCUT CNC ROUTER/CNC WOODWORKING MACHINE JCUT-3030/6090/1212/1218/1325/1530 RZNC-0501 Users Guide Chapter I Characteristic 1. Totally independent from PC platform; 2. Directly read files from U Disk; 3.

More information

MANAGEMENT SCIENCE doi 10.1287/mnsc.1070.0804ec pp. ec1 ec17

MANAGEMENT SCIENCE doi 10.1287/mnsc.1070.0804ec pp. ec1 ec17 MAAEMET SCIECE doi 087/mn0700804e e e7 e-omanion OY AAIABE I EECTOIC OM infom 008 IOMS Eleoni Comanion Call Cene Ououing Cona Unde Infomaion Aymmey by Samee aija Edieal J inke and obe A Sumky Managemen

More information

25BESTPRACTICES INBANNERADVERTISING

25BESTPRACTICES INBANNERADVERTISING 25BETPRACTICE INBANNERADVERTIING 2010by AbouBnn n om B nn n m og pop hoppo un y o b ndmo p of on b nn d h yw y n un h n2008 B nn n n odu donof hmo hb nn on oo n hwo d n pp on h nowu dbymo h n150 000pop

More information

Valuing Long-Lived Assets

Valuing Long-Lived Assets Valuing Long-Lived Asses Olive Tabalski, 008-09-0 This chape explains how you can calculae he pesen value of cash flow. Some vey useful shocu mehods will be shown. These shocus povide a good oppouniy fo

More information

Circle Geometry (Part 3)

Circle Geometry (Part 3) Eam aer 3 ircle Geomery (ar 3) emen andard:.4.(c) yclic uadrilaeral La week we covered u otheorem 3, he idea of a convere and we alied our heory o ome roblem called IE. Okay, o now ono he ne chunk of heory

More information

How To Know If You Are A Good Person Or A Bad Person

How To Know If You Are A Good Person Or A Bad Person F uj nqu U D gn Po o o&s dwo O w o h o ow ng o omd 805 3G Au Pfi n g 28 www j nqu fl u D opm n W bd gn V u on mob W bu D gn n o m ong ph KnowCon n A nap h un pp om pp now on n n d3 87 86987 1? m =8 n uppo

More information

Transformations. Computer Graphics. Types of Transformations. 2D Scaling from the origin. 2D Translations. 9/22/2011. Geometric Transformation

Transformations. Computer Graphics. Types of Transformations. 2D Scaling from the origin. 2D Translations. 9/22/2011. Geometric Transformation 9// anfomaion. Compue Gaphic Lecue anfomaion Wha i a anfomaion? Wha oe i o? anfom he cooinae / nomal veco of objec Wh ue hem? Moelling -Moving he objec o he eie locaion in he envionmen -Muliple inance

More information

G ri d m on i tori n g w i th N A G I O S (*) (*) Work in collaboration with P. Lo Re, G. S av a and G. T ortone WP3-I CHEP 2000, N F N 10.02.2000 M e e t i n g, N a p l e s, 29.1 1.20 0 2 R o b e r 1

More information

Doppler Effect. wavelength

Doppler Effect. wavelength Dopple Eet The Dopple Eet i the hange in the obeed equeny o a oue due to the elatie motion between the oue and the eeie. The elatie motion that aet the obeed equeny i only the motion in the Line-O-Sight

More information

HFCC Math Lab Intermediate Algebra - 13 SOLVING RATE-TIME-DISTANCE PROBLEMS

HFCC Math Lab Intermediate Algebra - 13 SOLVING RATE-TIME-DISTANCE PROBLEMS HFCC Mah Lab Inemeiae Algeba - 3 SOLVING RATE-TIME-DISTANCE PROBLEMS The vaiables involve in a moion poblem ae isance (), ae (), an ime (). These vaiables ae elae by he equaion, which can be solve fo any

More information

Overview of Spellings on www.spellzoo.co.uk

Overview of Spellings on www.spellzoo.co.uk Overview of Spellings on www.spellzoo.co.uk Year 1 Set 1: CVC words Set 2: CVC and CCVC words Set 3: CVC, CCVC and CCVCC words Set 4: Words containing 'ch', 'sh', 'th' and 'wh' Set 5: Words ending in 'll',

More information

Imagine a Source (S) of sound waves that emits waves having frequency f and therefore

Imagine a Source (S) of sound waves that emits waves having frequency f and therefore heoreical Noes: he oppler Eec wih ound Imagine a ource () o sound waes ha emis waes haing requency and hereore period as measured in he res rame o he ource (). his means ha any eecor () ha is no moing

More information

G d y n i a U s ł u g a r e j e s t r a c j i i p o m i a r u c z a s u u c z e s t n i k ó w i m p r e z s p o r t o w y c h G d y s k i e g o O r o d k a S p o r t u i R e k r e a c j i w r o k u 2 0

More information

M Official Bologna S e m inar Joint d e gr e e s- A H allm ar k of t h e E u r op e an H igh e r E d u cat ion A r e a? R e s u l t s o f q u e s t i o n n a i r e s e n t t o B o l o g n a F o l l o w

More information

End-to-end IoT solutions with Java and the Eclipse IoT stack

End-to-end IoT solutions with Java and the Eclipse IoT stack End-to-end IoT solutions with Java and the Eclipse IoT stack IoT is Big Open IoT Stack for Java End-to-end IoT? Actuators/Sensors + Gateway + [ Cloud ] + User front-end 1. Sensors/Actuators Sense the

More information

Future Trends in Airline Pricing, Yield. March 13, 2013

Future Trends in Airline Pricing, Yield. March 13, 2013 Future Trends in Airline Pricing, Yield Management, &AncillaryFees March 13, 2013 THE OPPORTUNITY IS NOW FOR CORPORATE TRAVEL MANAGEMENT BUT FIRST: YOU HAVE TO KNOCK DOWN BARRIERS! but it won t hurt much!

More information

ú Ó Á É é ú ú É ú Á Á ú É É É ú É Ó É ó É Á ú ú ó Á Á ú Ó ú Ó ú É Á ú Á ú ó ú Á ú Á É Á Á Ó É Á ú ú é ú ú ú ú Á ú ó ú Ó Á Á Á Á ú ú ú é É ó é ó ú ú ú É é ú ú ú óú ú ú Ó Á ú ö é É ú ú ú úé ú ú É É Á É

More information

Pricing strategy of e-commerce platform under different operational models

Pricing strategy of e-commerce platform under different operational models Picing saegy of e-coece lafo unde diffeen oeaional odels Shuihua Han, Yufang Fu School of Manageen, Xiaen Univesiy, Xiaen, 36000, China Absac: We odel icing saegy unde lafo coeiion wih diffeen e-coece

More information

d e f i n i c j i p o s t a w y, z w i z a n e j e s t t o m. i n. z t y m, i p o jі c i e t o

d e f i n i c j i p o s t a w y, z w i z a n e j e s t t o m. i n. z t y m, i p o jі c i e t o P o s t a w y s p o і e c z e t s t w a w o b e c o s у b n i e p e і n o s p r a w n y c h z e s z c z e g у l n y m u w z g lb d n i e n i e m o s у b z z e s p o і e m D o w n a T h e a t t i t uodf

More information

Director s Statement

Director s Statement " b f u gh Th ngb h f h h y ung h h n f h n y p h ChGu m nwh nh d' T u n b nd n ' " A W k, h, ThC Pu p O F F C A L S E L E C T O N S u F mf 2 9 P C n : m z @m y b f nk m m 415 5 48 6 4 MAY BE FRANK Fnk

More information

FORT WAYNE COMMUNITY SCHOOLS 12 00 SOUTH CLINTON STREET FORT WAYNE, IN 468 02 6:02 p.m. Ma r c h 2 3, 2 015 OFFICIAL P ROCEED ING S Ro l l Ca l l e a r d o f h o o l u e e o f t h e r t y m m u t y h o

More information

ON YOUR TURN: ROLLING AND MOVING

ON YOUR TURN: ROLLING AND MOVING E8 IF CV Monopoly.pdf // O YOU : LG MOVG I M J. I I W O PY O GE OU. W WH? oll the dice. If you roll doubles, move the amount shown. If you don t roll doubles and it is your fir or second try to get out

More information

H ig h L e v e l O v e r v iew. S te p h a n M a rt in. S e n io r S y s te m A rc h i te ct

H ig h L e v e l O v e r v iew. S te p h a n M a rt in. S e n io r S y s te m A rc h i te ct H ig h L e v e l O v e r v iew S te p h a n M a rt in S e n io r S y s te m A rc h i te ct OPEN XCHANGE Architecture Overview A ge nda D es ig n G o als A rc h i te ct u re O ve rv i ew S c a l a b ili

More information

Standardized Coefficients

Standardized Coefficients Standadized Coefficient Ta. How do ou decide which of the X ae mot impotant fo detemining? In thi handout, we dicu one poile (and contoveial) anwe to thi quetion - the tandadized egeion coefficient. Fomula.

More information

Discounted Cash Flows

Discounted Cash Flows S T RUCT URE D CA S HF L OWS P ed c a b ei nc ome F ex b et e ms H ghre u ns S uc u e d Ca s hf ows B oc hu e Dscouned Cash Fows The seconday make fo a vaey of dscouned cash fows has exsed fo ove 30 yeas.

More information

SCHOOL PESTICIDE SAFETY AN D IN TEG R ATED PEST M AN AG EM EN T Statutes put into law by the Louisiana Department of Agriculture & Forestry to ensure the safety and well-being of children and school personnel

More information

ACE-1/onearm #show service-policy client-vips

ACE-1/onearm #show service-policy client-vips M A C E E x a m Basic Load Balancing Using O ne A r m M ode w it h S ou r ce N A T on t h e C isco A p p licat ion C ont r ol E ngine Goal Configure b a s ic l oa d b a l a nc ing (L a y er 3 ) w h ere

More information

Online Department Stores. What are we searching for?

Online Department Stores. What are we searching for? Online Department Stores What are we searching for? 2 3 CONTENTS Table of contents 02 Table of contents 03 Search 06 Fashion vs. footwear 04 A few key pieces 08 About SimilarWeb Stepping up the Competition

More information

Practice Writing the Letter A

Practice Writing the Letter A Aa Practice Writing the Letter A A a A a Write a in the blank to finish each word. c t re h d Write A in the blank to finish each word. nn US ndy Bb Practice Writing the Letter B B b B l P b Write b in

More information

Effect of Unemployment Insurance Tax On Wages and Employment: A Partial Equilibrium Analysis

Effect of Unemployment Insurance Tax On Wages and Employment: A Partial Equilibrium Analysis Effect of Unemployment nuance Tax On Wage and Employment: atial Equilibium nalyi Deegha Raj dhikai, Oklahoma Employment Secuity Commiion ynn Gay, Oklahoma Employment Secuity Commiion Jackie Bun, Texa &

More information

Nearer, My God, to Thee

Nearer, My God, to Thee , My Thee as pformed by BYU ocal Point (feat. BYU Men's horus) Original hymn lyrics by SARA F. ADAMS Latin lyrics by AMES L. STEENS Music by LOWELL MASON and AMES L. STEENS Arranged by AMES L. STEENS ocal

More information

Unit 16 : Software Development Standards O b jec t ive T o p r o v id e a gu ide on ho w t o ac h iev e so f t wa r e p r o cess improvement through the use of software and systems engineering standards.

More information

Cisco Security Agent (CSA) CSA je v í c eúčelo v ý s o f t w a r o v ý ná s t r o j, k t er ý lze p o už í t k v ynuc ení r ů zný c h b ezp ečno s t ní c h p o li t i k. CSA a na lyzuje c h o v á ní a

More information

pon r tt p 1110 voni fj AiPe f r Januar 1905 g ro b SEP i ij Hadla t on 5 lit I arut obenbergo von b0 enberg zi i y ro I 6 rt ut b tq

pon r tt p 1110 voni fj AiPe f r Januar 1905 g ro b SEP i ij Hadla t on 5 lit I arut obenbergo von b0 enberg zi i y ro I 6 rt ut b tq R d M W d e - w c e po w Yh - j Pe h Y vo veeg - 5 Z o em Hd e D vo dm em vo eg uo vo 2 oo o o u O o voo oeego vo eeg g j h 5 u q e vo uo vo W m vo v o h x g c u 95 w Y c xe z k e p GENELOGCL OCETY W p

More information

Bonn Declaration on Regional Cooperation in Quality Assurance in Higher Education Adopted on 20 June 2007 during the Conference Enhancing Quality Across Borders R egional Cooperation in Quality Assurance

More information

B A R M A G - F R I C T I O N U N I T

B A R M A G - F R I C T I O N U N I T B A R M A G - F R I C T I O N U N I T F R I C T I O N U N I T T P _ 8 MT - B A R - 1 1 0 1 F R I C T I O N U N I T T P _ 7 MT - B A R - 1 1 0 2 TYP E 7 F R I C T I O N G ж V DE MT - B A R - 1 1 0 2 A TYP

More information

Solutions to Problems: Chapter 7

Solutions to Problems: Chapter 7 Solution to Poblem: Chapte 7 P7-1. P7-2. P7-3. P7-4. Authoized and available hae LG 2; Baic a. Maximum hae available fo ale Authoized hae 2,000,000 Le: Shae outtanding 1,400,000 Available hae 600,000 b.

More information

First A S E M R e c to rs C o n f e re n c e : A sia E u ro p e H ig h e r E d u c a tio n L e a d e rsh ip D ia l o g u e Fre ie U n iv e rsitä t, B e rl in O c to b e r 2 7-2 9 2 0 0 8 G p A G e e a

More information

Advertising with the ABUCM provides the opportunity to reach the professionals in America's fastest growing specialty!

Advertising with the ABUCM provides the opportunity to reach the professionals in America's fastest growing specialty! 281 3S. H w Rd., Su 2 06 O ndofl3 281 8 Ph407 21 7 89 F x407 21 7 90 bu m. o g Advng wh h ABUCM povd h oppouny o h h pofon n Am' f gowng py! ThAm nbo dofu g nc M d n( ABUCM) h dv ngoppo un f o omp n ndo

More information

Performance Control of PMSM Drives Using a Self-tuning PID

Performance Control of PMSM Drives Using a Self-tuning PID fom oo of MSM U Sf- I XIO X I Yoo I M pm of h U j 8 h ho: 86--67858 Fx: 86--67896 -m: xo_x@h.. -I h pp f- I oo o mmm mho pp o h pm-m hoo moo MSM p oo m. h popo mho h ppoxm mmm pop h of h o-oop m po-m whh

More information

Appendix A: Area. 1 Find the radius of a circle that has circumference 12 inches.

Appendix A: Area. 1 Find the radius of a circle that has circumference 12 inches. Appendi A: Area worked-ou s o Odd-Numbered Eercises Do no read hese worked-ou s before aemping o do he eercises ourself. Oherwise ou ma mimic he echniques shown here wihou undersanding he ideas. Bes wa

More information

cooking trajectory boiling water B (t) microwave 0 2 4 6 8 101214161820 time t (mins)

cooking trajectory boiling water B (t) microwave 0 2 4 6 8 101214161820 time t (mins) Alligaor egg wih calculus We have a large alligaor egg jus ou of he fridge (1 ) which we need o hea o 9. Now here are wo accepable mehods for heaing alligaor eggs, one is o immerse hem in boiling waer

More information

In English there are 26 letters which represent 44 phonemes. These phonemes are represented by approximately 140 different letter combinations.

In English there are 26 letters which represent 44 phonemes. These phonemes are represented by approximately 140 different letter combinations. PHONIC RULES/PATTERNS, WHICH MAY BE USEFUL AT EACH PHASE OF LETTERS AND SOUNDS NB: These rules are equally relevant to other synthetic phonics programmes In English there are 26 letters which represent

More information

Application Note: Cisco A S A - Ce r t if ica t e T o S S L V P N Con n e ct ion P r of il e Overview: T h i s a p p l i ca ti o n n o te e x p l a i n s h o w to co n f i g u r e th e A S A to a cco m

More information

Modeling the Yield Curve Dynamics

Modeling the Yield Curve Dynamics FIXED-INCOME SECURITIES Chape 2 Modeling he Yield Cuve Dynamics Ouline Moivaion Inees Rae Tees Single-Faco Coninuous-Time Models Muli-Faco Coninuous-Time Models Abiage Models Moivaion Why do we Cae? Picing

More information

Thuraya XT-LITE Simple. Reliable. Affordable.

Thuraya XT-LITE Simple. Reliable. Affordable. Thuraya XT-LITE Simple. Reliable. Affordable. www.thuraya.com Follow us on /thurayatelecom Stayi n g c on n ec ted has n ever b een thi s eas y. In trodu c i n g T hu raya X T -LIT E, the wo r l d s be

More information

1. Time Value of Money 3 2. Discounted Cash Flow 35 3. Statistics and Market Returns 49 4. Probabilities 81 5. Key Formulas 109

1. Time Value of Money 3 2. Discounted Cash Flow 35 3. Statistics and Market Returns 49 4. Probabilities 81 5. Key Formulas 109 1. Time Value of Money 3 2. Discouned Cash Flow 35 3. Saisics and Make Reuns 49 4. Pobabiliies 81 5. Key Fomulas 109 Candidae Noe: This is a lenghy Sudy Session ha, along wih Sudy Session 3, you should

More information

DOCTORAL DEGREE PROGRAM

DOCTORAL DEGREE PROGRAM DOCTORAL DEGREE PROGRAM Application Fo Admission National Mose Cente fo Adult Leaning Cental Illinois: Benedictine Univesity at Spingfield 1500 Noth 5th Steet, Spingfield, IL 62702 Phone: (217) 718-5002

More information

Graphs of Equations. A coordinate system is a way to graphically show the relationship between 2 quantities.

Graphs of Equations. A coordinate system is a way to graphically show the relationship between 2 quantities. Gaphs of Equations CHAT Pe-Calculus A coodinate sstem is a wa to gaphicall show the elationship between quantities. Definition: A solution of an equation in two vaiables and is an odeed pai (a, b) such

More information

How To Know If You Are A Good Or Bad Person

How To Know If You Are A Good Or Bad Person QuesCom I P -T E L E F O N I E & G S M -G A T E W A Y S Robert Urban D i rec tor I nternati onal S al es Agenda Üb e r Q u e s C o m K u n d e n M a r k t üb e r s i c h t Q u e s c o m Lös u n g Q u e

More information

PC Problems HelpDesk Service Agreement

PC Problems HelpDesk Service Agreement Enn SS 7 b aw f Un Sa & anaa an b nnana a I IS ILLEGL ND SRILY ROHIIED O DISRIUE, ULISH, OFFER FOR SLE, LIENSE OR SULIENSE, GIVE OR DISLOSE O NY OHER RY, HIS RODU IN HRD OY OR DIGIL FORM LL OFFENDERS WILL

More information

Copyright (C) 1993,1994,1995 Hewlett Packard Company ALL RIGHTS RESERVED.

Copyright (C) 1993,1994,1995 Hewlett Packard Company ALL RIGHTS RESERVED. ! " " # $ % & ' % ( ) * +, % -. / 0 1 ( 2 ) 3 ( 4 % 1 5 6 ( 7-8 $ % & 9 3 ( 2 : % ( ) 3 ( 0 1 -. % ; = >? @ A B C D E G > > I = @ L M M Copyright (C) 1993,1994,1995 ewlett Packard Company ALL IGS ESEVED.

More information

Workload Management Services. Data Management Services. Networking. Information Service. Fabric Management

Workload Management Services. Data Management Services. Networking. Information Service. Fabric Management The EU D a t a G r i d D a t a M a n a g em en t (EDG release 1.4.x) T h e Eu ro p ean Dat agri d P ro j ec t T eam http://www.e u - d a ta g r i d.o r g DataGrid is a p ro j e c t f u n de d b y th e

More information

Continuous Compounding and Annualization

Continuous Compounding and Annualization Continuous Compounding and Annualization Philip A. Viton Januay 11, 2006 Contents 1 Intoduction 1 2 Continuous Compounding 2 3 Pesent Value with Continuous Compounding 4 4 Annualization 5 5 A Special Poblem

More information

Multiple criteria network models for project management

Multiple criteria network models for project management Mulple cea newo model fo pojec managemen Víceeální í oé modely pojeoém øízení T. ŠUBRT Czech Uney of Agculue, Pague, Czech Republc Abac: The am of he pape o peen one pobly of how o model and ole a eouce

More information

Interface Design for Rationally Clocked GALS Systems

Interface Design for Rationally Clocked GALS Systems Intefae Deign fo Rationally Cloked GALS Sytem Joyee Mekie, Supatik Chakaboty, Giih Venkataamani,.S. Thiagaajan, D.K. Shama Mah 15, 2006 Motivation SoC : integation of pedeigned I oe Rationally loked ytem

More information

California Treasures Phonics Scope and Sequence K-6

California Treasures Phonics Scope and Sequence K-6 California Treasures Phonics Scope and Sequence K-6 Phonics skills get progressively more complex throughout the grade and year to year (e.g., 1. short vowel CVC words; 2. final e CVCe words; 3. long vowel

More information

The Casino Experience

The Casino Experience Th Casino Expin with Mahi s authnti Indian uisin Lt us nttain you Th Casino Expin 10 Th Staight Flush Expin 20 p ps If you looking fo a gat night out, a Casino Expin patnd This is a gat intoduti to gaing

More information

AFFILIATE MEMBERSHIP APPLICATION

AFFILIATE MEMBERSHIP APPLICATION Califonia Constuction Tucking Association AFFILIATE MEMBERSHIP APPLICATION Reach and Netwok with the Lagest Concentation of Constuction Tucking Fims in the U.S. Affiliate Dues - $500 Annual CCTA 334 N.

More information

Information Tech and Decision Sc

Information Tech and Decision Sc Updated: 11/27/2015 6:04:09A erm:1161 Spring 2016 Information ech and Decision Sc BCIS/Business Comp Info Systems Information ech and Decision Sc BCIS 2610 IN COP IN BUSI 001 (1101) 002 (1774) Vedder 003

More information

SIV for VoiceXM 3.0: a n g u a g e a n d A p p l ica t ion D es ig n C on s id era t ion s Ken Rehor C i s c o S y s t em s, I nc. krehor@cisco.com March 05, 2009 G VoiceXM Application Architecture PSTN

More information

e Videobewaking ov er I P Marty K n o p e rt 1 A l l m z u l l b t g r u m a k h w k h w k z a l z r E p r m a r k t t c m a r k t Video vision: e vor en va n video en in de na ij e oek om st eb ik en

More information

EXAMPLE 1... 1 EXAMPLE 2... 14 EXAMPLE 3... 18 EXAMPLE 4 UNIVERSAL TRADITIONAL APPROACH... 24 EXAMPLE 5 FLEXIBLE PRODUCT... 26

EXAMPLE 1... 1 EXAMPLE 2... 14 EXAMPLE 3... 18 EXAMPLE 4 UNIVERSAL TRADITIONAL APPROACH... 24 EXAMPLE 5 FLEXIBLE PRODUCT... 26 EXAMLE... A. Edowme... B. ure edowme d Term surce... 4 C. Reseres... 8. Bruo premum d reseres... EXAMLE 2... 4 A. Whoe fe... 4 B. Reseres of Whoe fe... 6 C. Bruo Whoe fe... 7 EXAMLE 3... 8 A.ure edowme...

More information

/s/ sc -st- ps. snake glass palace 1 2 5. house cents city bicycle 6. scissors castle pseudonym 7 8 12

/s/ sc -st- ps. snake glass palace 1 2 5. house cents city bicycle 6. scissors castle pseudonym 7 8 12 /s/ s -ss -ce snake glass palace 1 2 5 -se house cents city bicycle 6 ce scissors castle pseudonym 7 8 12 ci sc -st- ps cy Many words which start with letter a are pronounced with a sound which is closer

More information

A Comparison of Jolly Phonics and Jolly Grammar with the Six Phases of Letters and Sounds

A Comparison of Jolly Phonics and Jolly Grammar with the Six Phases of Letters and Sounds A Comparison of Jolly Phonics and Jolly Grammar with the Six Phases of Letters and Sounds Same Letters and Sounds Jolly Phonics Direct, daily, systematic teaching Active multisensory lessons, including

More information

Comparing plans is now simple with metal plans. What Does it Mean to Have a 6-Tier Pharmacy Plan? Tie. Individual Health Insurance

Comparing plans is now simple with metal plans. What Does it Mean to Have a 6-Tier Pharmacy Plan? Tie. Individual Health Insurance Compg p ow mp wth mt p Iu p py 0% 0% Iu p py T T T T T T 0% t to M G - No G B No B Iu p py 0% Iu p py Iu Hth Iu Mt p po you wth ho. Th m wth mt p th ptg you p w gy py o. 0% A Hth O tm. Cot. Cg o you. Wh

More information

Opis przedmiotu zamówienia - zakres czynności Usługi sprzątania obiektów Gdyńskiego Centrum Sportu

Opis przedmiotu zamówienia - zakres czynności Usługi sprzątania obiektów Gdyńskiego Centrum Sportu O p i s p r z e d m i o t u z a m ó w i e n i a - z a k r e s c z y n n o c i f U s ł u i s p r z» t a n i a o b i e k t ó w G d y s k i e C eo n t r u m S p o r t us I S t a d i o n p i ł k a r s k i

More information

PRIMER TESTIMONIO. -F o l i o n ú m e r o 1 2 0. ḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋḋ ESC RITU RA NU MERO TREINTA.- E n l a c i u d a d d e B u e n os A i r e s, c a p i t a l d e l a R e p ú b l i c

More information

A Comparison of an Oligopoly Game and the N-person Iterated Prisoner s Dilemma

A Comparison of an Oligopoly Game and the N-person Iterated Prisoner s Dilemma A opaion of an Oigopoy Gae and he N-peon Ieaed ione Diea Tzai-De Wang, oin Fyfe, and John au Maney Depaen of opuing and Infoaion Sye The Univeiy of aiey, e-ai:wang-ci@paiey.ac.uk fyfe-ci@paiey.ac.uk an-e@paiey.ac.uk

More information

The English Alphabetic Code. graphemes in key words graphemes, or spelling alternatives which are code for the sounds with key pictures /s/ s.

The English Alphabetic Code. graphemes in key words graphemes, or spelling alternatives which are code for the sounds with key pictures /s/ s. units of sound phoneme/s simple code The English Alphabetic Code complex code graphemes in key words graphemes, or spelling alternatives which are code for the sounds with key pictures /s/ s -ss -ce -se

More information

9.3 Surface Area of Pyramids

9.3 Surface Area of Pyramids Page 1 of 9 9.3 Suface Aea of Pyamids and Cones Goa Find the suface aeas of pyamids and cones. Key Wods pyamid height of a pyamid sant height of a pyamid cone height of a cone sant height of a cone The

More information

Money Math for Teens. Introduction to Earning Interest: 11th and 12th Grades Version

Money Math for Teens. Introduction to Earning Interest: 11th and 12th Grades Version Moey Math fo Tees Itoductio to Eaig Iteest: 11th ad 12th Gades Vesio This Moey Math fo Tees lesso is pat of a seies ceated by Geeatio Moey, a multimedia fiacial liteacy iitiative of the FINRA Ivesto Educatio

More information

i n g S e c u r it y 3 1B# ; u r w e b a p p li c a tio n s f r o m ha c ke r s w ith t his å ] í d : L : g u id e Scanned by CamScanner

i n g S e c u r it y 3 1B# ; u r w e b a p p li c a tio n s f r o m ha c ke r s w ith t his å ] í d : L : g u id e Scanned by CamScanner í d : r ' " B o m m 1 E x p e r i e n c e L : i i n g S e c u r it y. 1-1B# ; u r w e b a p p li c a tio n s f r o m ha c ke r s w ith t his g u id e å ] - ew i c h P e t e r M u la e n PACKT ' TAÞ$Æo

More information

Generator stability analysis - Fractional tools application

Generator stability analysis - Fractional tools application Generor by ny - Frcon oo ppcon Auhor : Ocvn ENACHEANU Dephne RIU Nco RETIERE SDNE Grenobe -67 Oune. Eecrc nework cone. Frcon moeng o ynchronou mchne. Se pce repreenon n by conon o ynchronou mchne neger

More information

Week 3-4: Permutations and Combinations

Week 3-4: Permutations and Combinations Week 3-4: Pemutations and Combinations Febuay 24, 2016 1 Two Counting Pinciples Addition Pinciple Let S 1, S 2,, S m be disjoint subsets of a finite set S If S S 1 S 2 S m, then S S 1 + S 2 + + S m Multiplication

More information

How To Change V1 Programming

How To Change V1 Programming REPORT # HOW TO REPROGRAM V1 RADAR DETECTORS IF YOU REALLY WANT TO How To ange V1 Pogamming WARNING: Impotant ada alets may be blocked by changes in factoy settings es that ae Essential To Full Potection

More information

C Fast-Dealing Property Trading Game C

C Fast-Dealing Property Trading Game C AGES 8+ C Fas-Dealing Propery Trading Game C Y Collecor s Ediion Original MONOPOLY Game Rules plus Special Rules for his Ediion. CONTENTS Game board, 6 Collecible okens, 28 Tile Deed cards, 16 Wha he Deuce?

More information

III Bienal de Autismo Página 1 / 43

III Bienal de Autismo Página 1 / 43 III Bienal de Autismo Página 1 / 43 A Direcção da APPDA N ort e dá -v os as B oas V in das à I I I B ien al de Au t is m q u e es t a corres p on da à s v os s as ex p ect at iv as com o t em a em deb

More information

Vanguard Direct Deposit S e r v i c e. An easy, electronic way to deposit your pay at Va n g u a r d

Vanguard Direct Deposit S e r v i c e. An easy, electronic way to deposit your pay at Va n g u a r d Vanguard Direct Deposit S e r v i c e An easy, electronic way to deposit your pay at Va n g u a r d What Is Vanguard Direct Deposit S e r v i c e? Va n g u a rd Direct Deposit Se rv i c e is an electronic

More information

8 / c S t a n d a r d w y m a g a ń - e g z a m i n c z e l a d n i c z y dla zawodu Ś L U S A R Z Kod z klasyfikacji zawodów i sp e cjaln oś ci dla p ot r ze b r yn ku p r acy Kod z klasyfikacji zawodów

More information

Answer, Key Homework 2 David McIntyre 45123 Mar 25, 2004 1

Answer, Key Homework 2 David McIntyre 45123 Mar 25, 2004 1 Answer, Key Homework 2 Daid McInyre 4123 Mar 2, 2004 1 This prin-ou should hae 1 quesions. Muliple-choice quesions may coninue on he ne column or page find all choices before making your selecion. The

More information

LAPLACE S EQUATION IN SPHERICAL COORDINATES. With Applications to Electrodynamics

LAPLACE S EQUATION IN SPHERICAL COORDINATES. With Applications to Electrodynamics LALACE S EQUATION IN SHERICAL COORDINATES With Appitions to Eetodynmis We hve seen tht Lpe s eqution is one of the most signifint equtions in physis. It is the soution to pobems in wide viety of fieds

More information

SCO TT G LEA SO N D EM O Z G EB R E-

SCO TT G LEA SO N D EM O Z G EB R E- SCO TT G LEA SO N D EM O Z G EB R E- EG Z IA B H ER e d it o r s N ) LICA TIO N S A N D M ETH O D S t DVD N CLUDED C o n t e n Ls Pr e fa c e x v G l o b a l N a v i g a t i o n Sa t e llit e S y s t e

More information

excellence in ever y sear c h we conduct. Biophar maceuticals Sales & Mar keting Human Resour ces

excellence in ever y sear c h we conduct. Biophar maceuticals Sales & Mar keting Human Resour ces A b o u t J D Fa r r e l l & A s s o c i a t e s We a r e w h a t w e r e p e a t e d ly d o. E x c e l l e n c e t h e n i s n o t a n a c t, bu t a h a b i t. A r i s t o t l e We u n d e r s t a n d

More information

GLOBES AMERICA GlobesAmerica.com

GLOBES AMERICA GlobesAmerica.com G L O B E S A M E R I C A Smart incorporation for life > > U S A C OMP A NY F OR MA T ION > > OF F S H OR E C OMP AN Y R E GIS T RA T ION > > U S A V IR T UA L OF F IC E > > B A N K AC C OUN T IN T R ODU

More information

Worked Examples. v max =?

Worked Examples. v max =? Exaple iction + Unifo Cicula Motion Cicula Hill A ca i diing oe a ei-cicula hill of adiu. What i the fatet the ca can die oe the top of the hill without it tie lifting off of the gound? ax? (1) Copehend

More information

How To Get A House For Free

How To Get A House For Free ISUZU EPACEMENT FO 840 93/GIGA FT WA21 213-1118- D D HEAD AMP D: 1-82110-305-4 1-82110-306-4 4PCS 5.19CFT '95 213-1406 SIDE AMP EPACEMENT FO BUS 213-1202-C(CHOMED) IGHT CASE 3.09CFT ISUZU / 00-213-1621P-C

More information