TXI Telephony Product Book

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1 TXI Telephony Product Book

2 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Messaging Receptionist: Receptionist pricing should include a license and client s/w to enable full call control and user presence information. The client s/w should be selected based on the number of users the receptionist needs to monitor. Refer to the pricing section for the product and associated number of users that can be monitored. Call Centre: Call Centre pricing should include the following: User license for required features Mandatory e.g. office, office plus Queue license per user Mandatory. Please refer to feature matrix for details of Queue features required Supervisor software client license Mandatory for extracting reports and displaying wall board statistics Agent software client license Optional for Polycom & Cisco phones as these have the ability to sign agents in & out of queues. Mandatory for other phone types should agent sign in/out required. SIP Trunking: SIP Trunking should include the following: SIP Trunking Group per site SIP Trunking calls quantity determined by number of concurrent calls required per site SIP Trunking User License per user behind a PBX. There are 3 user licenses that can purchased SIP Trunking Standard SIP Trunking DR SIP Trunking Plus The above user licenses can be selected on a per user basis depending on the features required for each user. Some important users may require the DR function in order for their extension/ddi to be reachable in the event their endpoint is not available. Some users may require additional features that cannot be provided by the existing PBX e.g. Sim. ring or remote Office. Fax to Messaging: Fax to messaging requires 2 services to be provisioned: Product ID 2059 Fax Messaging Product ID 2118 Voice Messaging User 1 P a g e

3 User License Packs Feature Pack User Dial tone Office Base Office Office Plus Office Premium Hot Desk Receptionist Shared Main Line User Features - A La Carte Features Alternate Numbers Anywhere Mobile Client Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Not Reachable Call Forwarding Selective Common User Options Call Notify Call Recording Call Transfer BW Assistant Enterprise - Toolbar Fax Messaging Hoteling Guest Shared Call Appearance 5 Simultaneous Ring Personal Anonymous Call Rejection Attendant Console Authentication Automatic Call-back Automatic Hold/Retrieve Barge-in Exempt Enhanced User Options Basic Call Logs **BroadTouch Mobile Link BroadWorks Anywhere Busy Lamp Field Call Me Now Call Number Delivery Call Return Monthly Rental Solutions - Minimum Contract Term 30 days 2 P a g e

4 User Features - A La Carte Features Call Waiting Calling Line ID Blocking Override Calling Line ID Delivery Blocking Calling Name Delivery Calling Name Retrieval Calling Party Category Charge Number Class Mark Client Call Control Communication Barring User Control CommPilot Call Manager CommPilot Express Connected Line Identification Presentation Connected Line Identification Restriction Custom Ring back User Custom Ring back User - Call Waiting Custom Ring back User - Video Customer Originated Trace Directed Call Pickup Directed Call Pickup with Barge-in Enhanced User Options Directory Number Hunting Diversion Inhibitor Do Not Disturb Enhanced Call Logs External Calling Line ID Delivery External Custom Ring back Flash Call Hold Hoteling Host In-Call Service Activation **Integrated IM&P Intercept User Internal Calling Line ID Delivery Last Number Redial Location Based Calling Restrictions Malicious Call Trace Multiple Call Arrangement Music On Hold User MWI Delivery to Mobile Endpoint N-Way Call Outlook Integration Monthly Rental Solutions - Minimum Contract Term 30 days 3 P a g e

5 User Features - A La Carte Features Physical Location Phone Status Monitoring Polycom Phone Services Pre-Alerting Announcement Pre-Paid Preferred Carrier User Priority Alert Privacy Push to Talk Remote Office Selective Call Acceptance Selective Call Rejection Sequential Ring Service Scripts User Shared Call Appearance Shared Call Appearance 10 Shared Call Appearance 15 Enhanced User Options Shared Call Appearance 20 Shared Call Appearance 25 Shared Call Appearance 30 Shared Call Appearance 35 SMDI Message Desk Speed Dial 100 Speed Dial 8 Third-Party MWI Control Third-Party Voice Mail Support Three-Way Call Two-Stage Dialling Video Add-On Video On Hold User Virtual On-net Enterprise Ext. Voice Messaging User Voice Messaging User - Video Voice Portal Calling Zone Calling Restrictions Monthly Rental Solutions - Minimum Contract Term 30 days Group/Site Features - A La Carte 4 P a g e

6 Group Services Features Account/Authorization Codes Auto Attendant Auto Attendant - Video Call Capacity Management Call Park Call Pickup Custom Ring back Group Custom Ring back Group - Video Emergency Zones Enhanced Outgoing Calling Plan Group Paging Hunt Group Incoming Calling Plan Instant Group Call Intercept Group Inventory Report LDAP Integration Music On Hold Music On Hold - Video Outgoing Calling Plan Preferred Carrier Group Series Completion Service Scripts Group Voice Messaging Group SIP Trunking License Type SIP Trunking Users SIP Trunking Groups Feature SIP Trunking Standard SIP Trunking DR SIP Trunking Plus Trunk Calls (Number of Concurrent Calls required per site) Trunk Group Monthly Rental Solutions - Minimum Contract Term 30 days Call Centre 5 P a g e

7 Queue Type Call Centre Basic Standard Premium Feature Client Type Software Clients Feature Call Centre Receptionist **PC Soft Phone Call Centre Agent Call Centre Supervisor Receptionist Office: monitors up to 8 users Receptionist Small Business: monitors up to 30 users Receptionist Enterprise: monitors up to 200 users BroadTouch Business Communicator HD Conference Bridge Product HD Conference Bridge Feature 10 Concurrent User per Instance * 1 instance = 1 PIN Number Monthly Rental Solutions - Minimum Contract Term 30 days 6 P a g e

8 Mobile PBX Solution Mobile Extension: User has both fixed & mobile handset, requires an Office Plus license or greater as shared call appearance is required. Mobile Solution Mobile Office: User has mobile handset only and therefore requires an Office license or greater Item TXI mobile SIM Purchase (MOQ=100) TXI mobile SIM Mobile PBX Solution - Minimum Contract Term 90 days 7 P a g e

9 New DDI Numbers Geo Number Porting Geo Number Migration DDI numbers Item International DDI Numbers Single Number on Analogue Line Item Telephone Numbers Analogue Line with 1 CLI enabling multiple simultaneous calls Standard DDI (ISDN 30 with <10 channels) Complex DDI (ISDN30 with >10 channels) Penalty Fee (If submitted data is incorrect thus preventing porting) Item Single Number (non-contiguous numbers) Number Block (contiguous numbers) Monthly Rental Solutions - Minimum Contract Term 30 days 8 P a g e

10 Dial Tone Office Base Office Office Plus Office Premium Receptionist Hot desk Shared Main Line TXI Product Book License Feature Pack Matrix User Features Alternate Numbers Anonymous Call Rejection Attendant Console Authentication Barge-in Exempt Basic Call Logs BroadWorks Anywhere Busy Lamp Field Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Not Reachable Call Forwarding Selective Call Return Call Transfer Call Waiting 9 P a g e

11 Dial Tone Office Base Office Office Plus Office Premium Receptionist Hot desk Shared Main Line TXI Product Book License Feature Pack Matrix User Features Calling Line ID Blocking Override Calling Line ID Delivery Blocking Client Call Control CommPilot Express Customer Originated Trace Do Not Disturb External Calling Line ID Delivery Hotelling Guest Hoteling Host Internal Calling Line ID Delivery Last Number Redial Multiple Call Arrangement Polycom Phone Services Priority Alert Push to Talk Remote Office Sequential Ring 10 P a g e

12 Dial Tone Office Base Office Office Plus Office Premium Receptionist Hot desk Shared Main Line TXI Product Book License Feature Pack Matrix User Features Shared Call Appearance Shared Called Appearance 10 Simultaneous Ring Personal Speed Dial 8 Three-Way Call TXI toolbar Voice Messaging User Voice Messaging User - Video 11 P a g e

13 Basic Standard Premium SIP Trunking Standard SIP Trunking DR SIP Trunking Plus TXI Product Book Call Centre Feature Matrix SIP Trunking User Feature Pack Matrix Features Features Maximum Calls in Queue Authentication Music on Hold/Comfort Announcements Basic Call Logs Entrance Message Announcement Call Waiting Reporting Call Forwarding No Answer Agent State Support Call Forwarding Not Reachable Agent & Supervisor Clients Support External Calling Line ID Delivery Basic Policies Overflow Internal Calling Line ID Delivery Standard Policies Remote Office Bounced Calls Shared Call Appearance Stranded Calls Simultaneous Ring Personal Advanced Policies BW Assistant Enterprise (toolbar) Reset Call Statistics Voice Messaging User Forced Delivery of Calls Night Service Holiday Service Forced Forwarding Comfort Bypass Messaging 12 P a g e

14 Group Services Account/Authorization Codes Auto Attendant Auto Attendant - Video Call Capacity Management Call Park Call Pickup Custom Ring back Group Custom Ring back Group - Video Emergency Zones Enhanced Outgoing Calling Plan Hunt Group Incoming Calling Plan Instant Group Call Description Allows a group administrator to restrict inter-group calls to authorized users and also track these calls. A customizable, automated receptionist that allows callers to dial by extension or dial by name. Adds video support to an Auto Attendant Allows a system administrator to limit the number of active sessions for a user in a group. Allows user to suspend a call for an extended period of time and then retrieve that call from any extension. Users assigned to a call park group can park calls on that group Users assigned to a call pickup group can answer calls from any phone in that group. Allows a group administrator to configure the ring back played to callers to your group. Adds video support for Custom Ring back Group. Allows a service provider to restrict SIP device call originations to within the home zone of a user's group. Allows a group administrator to enable enhanced functions for an outgoing calling plan. Allows calls to be routed to a idle member of a group using a pre-selected pattern. Allows a group administrator to restrict incoming calls by call type. Allows users to call a group of users, where the users can be part of the same group or can be external users. 13 P a g e

15 Group Services Intercept Group Inventory Report LDAP Integration Music On Hold Music On Hold - Video Outgoing Calling Plan Preferred Carrier Group Series Completion Service Scripts Group Trunk Group Voice Messaging Group Description Allows a service provider to graciously take a group out of service by providing callers with informative announcements and options. Allows a group administrator to produce reports on services, users, phone numbers, departments and devices. Allows a group to retrieve contacts from a LDAP directory using their CommPilot Call Manager. Allows a group administrator to specify an audio or video source, for example, music or advertising that can be played to held parties in various situations. Adds video support for Music on Hold Allows a group administrator to restrict outgoing calls by call type. Allows a service provider administrator to assign preferred carriers selected when group members make calls. Allows calls to be forwarded to the next line in the series for key system implementation. Allows a group administrator to configure Call Processing Language (CPL) script files to manage incoming and outgoing calls for all users in the group. Allows a group of users on a device to have a restricted number of active calls. Allows simple phone retrieval of voice messages. 14 P a g e

16 User Services Alternate Numbers Anonymous Call Rejection Attendant Console Authentication Automatic Callback Automatic Hold/Retrieve Barge-in Exempt Basic Call Logs BroadWorks Agent BroadWorks Anywhere BroadWorks Assistant - Enterprise BroadWorks Receptionist - Enterprise Description Allows a user to have alternate phone numbers and extensions. Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked). Allows a user to monitor other user's phone using an attendant application Allows a user to authenticate an IP phone to make calls. Allows a user to be notified when a busy line within their group becomes available. Causes an incoming call to be automatically put on hold, or causes a held call to be automatically retrieved. Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in. Allows a user to see the most recently received, missed, or placed calls. BroadWorks Agent is a client that enables users to perform typical call centre agent activities, call control, basic reporting and service configuration. Also displays which users are call centre supervisors for the agent. Extends your services so you can make and receive calls from any specified fixed phone, mobile phone or soft client just as if it were your primary device. BroadWorks Assistant - Enterprise is a toolbar for Microsoft Outlook and Internet Explorer that enables users to perform basic call control, and configure commonly used services. BroadWorks Receptionist is an advanced Attendant Console designed to meet the specific needs of an operator including advanced call control, contact directories and phone status. 15 P a g e

17 User Services BroadWorks Receptionist - Office BroadWorks Receptionist - Small Business BroadWorks Supervisor Busy Lamp Field Call Center - Basic Call Center - Premium Call Center - Standard Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Not Reachable Call Forwarding Selective Calling Line ID Blocking Override Description BroadWorks Receptionist - Office is a desktop application for Receptionists and Executive Assistants providing call control, contact directories and phone status for a maximum of 8 contacts. BroadWorks Receptionist - Small Business is a desktop application for Receptionists and Executive Assistants providing call control, contact directories and phone status for a maximum of 30 contacts. BroadWorks Supervisor is a call centre supervisor soft client allowing call control, advanced reporting and service configuration. Allows the user to manage call centre agents. Allows a user to use to monitor the phone status of a list of users via an attendant console phone. Call Center - Basic allows the user to be an agent in basic call centres. Call Center - Premium allows the user to be an agent in any call centre type. Call Center - Standard allows the user to be an agent in standard and basic call centres. Allows a user to forward all calls to a specified phone number. Allows a user to forward calls to another phone number when the user's phone is busy. Allows a user to forward calls to another phone number when the user's phone goes unanswered. Allows a user to forward calls to another phone number when the user's phone is unreachable. Allows a user to forward calls from selected callers to another phone number. Allows a user to override Calling Line ID presentation restrictions and always receive the Calling Line ID if available. 16 P a g e

18 User Services Calling Line ID Delivery Blocking Calling Name Retrieval Calling Party Category Call Notify Call Return Call Transfer Call Waiting Charge Number Client Call Control CommPilot Call Manager CommPilot Express Connected Line Identification Presentation Connected Line Identification Restriction Customer Originated Trace Custom Ring back User Custom Ring back User - Call Waiting Custom Ring back User - Video Description Allows a user to restrict the public from seeing the user's phone number when making a call. Allows the display of a PSTN-originated caller's name. Allows a category to be associated with a user. The category is included in the signalling for all outgoing calls. Allows notifications of calls made to the user's phone number Allows a user to return a call to the last party who called. Allows a user to transfer call to another phone Allows a user to receive an additional call while already in a call. Allows a charge number to be included in user's origination call. Allows external or third party clients to use the Client Application Protocol for call client applications. A web-based call client which allows user to make calls, hold calls, transfer calls, and make conference calls. Allows a user to easily configure their phone service based on pre-defined profiles. Provides the calling party with the ability to be presented with the identity of the connected party, which may or may not be the dialled party. Allows a user to restrict their connected identity when receiving a call. Allows a user to originate a trace on the last call received. Allows a user to configure the ring back played to his callers, based on their phone number, and the time of day. Allows a user to configure different ring back media played for Call Waiting calls. Adds video support for Custom Ring back User. 17 P a g e

19 User Services Directed Call Pickup Directed Call Pickup with Barge-in Directory Number Hunting Diversion Inhibitor Do Not Disturb External Calling Line ID Delivery External Custom Ring back Fax Messaging Flash Call Hold Hoteling Guest Hoteling Host In-Call Service Activation Intercept User Internal Calling Line ID Delivery Last Number Redial Multiple Call Arrangement Description Allows user to pick up a call to another group member using a feature access code followed by the extension. Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension. Allows a call centre or hunt group to select agents that can be a Directory Number Hunting group. Calling these selected agents directs calls directly to the associated call centre/hunt group. Allows a user to inhibit the terminating party's redirection services. Allows a user to restrict all incoming phone calls. Allows caller ID display for calls external to a group or enterprise. Allows a user to use an external source for ring back played to his callers. Allows fax reception with delivery to an address. Allows a user to use a flash service for Call Hold. Allows a user to associate their service profile with a host user and use the host user's device as their primary device. Designate a user as a host which allows another user with the hoteling guest service to use the host's device with the guest's service profile. Allows BroadWorks users hosted on a TDM system to activate mid-call services. Allows a group administrator to graciously take users out of service by providing callers with informative announcements and options. Allows caller ID display for calls within a group or enterprise. Allows a user to access and dial the last dialled number using a feature access code. Allows a shared call appearance user to have multiple locations in use simultaneously. 18 P a g e

20 User Services Music On Hold User MWI Delivery to Mobile Endpoint N-Way Call Outlook Integration Physical Location Polycom Phone Services Preferred Carrier User Priority Alert Privacy Push to Talk Remote Office Selective Call Acceptance Selective Call Rejection Sequential Ring Service Scripts User Shared Call Appearance Shared Call Appearance 10 Shared Call Appearance 15 Description Allows a user to configure their own Music On Hold media. Enable short message notification mechanism to inform mobile end user about the reception of a new voice mail, fax or video message. Allows a user to use N-Way Call conferencing. Allows a user to integrate Microsoft Outlook contacts with the CommPilot Call Manager. Allows proper support of emergency calling in countries and regions where the location of a user cannot be derived from a user's phone number. Integrate BroadWorks services with the Polycom family phone services. Allows a user to have preferred carriers for long distance calls. Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers. Allows users to set their visibly within an Enterprise or Group Allows a user to make and selectively receive Push to Talk calls. Allows a user to assign a phone number at a remote site to be the user's current phone number. Allows a user to accept phone calls from selected callers. Allows a user to reject phone calls from selected callers. Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria. Allows user to configure Call Processing Language (CPL) script files to manage incoming and outgoing calls. Allows a user to have up to two additional location assignments. Allows a user to have up to 10 additional location assignments. Allows a user to have up to 15 additional location assignments. 19 P a g e

21 User Services Shared Call Appearance 20 Shared Call Appearance 25 Shared Call Appearance 30 Shared Call Appearance 35 Shared Call Appearance 5 Simultaneous Ring Personal SMDI Message Desk Speed Dial 100 Speed Dial 8 Third-Party MWI Control Third-Party Voice Mail Support Three-Way Call Two-Stage Dialling Video Add-On Video On Hold User Voice Messaging User Voice Messaging User - Video Voice Portal Calling Zone Calling Restrictions Description Allows a user to have up to 20 additional location assignments. Allows a user to have up to 25 additional location assignments. Allows a user to have up to 30 additional location assignments. Allows a user to have up to 35 additional location assignments. Allows a user to have up to five additional location assignments. Allows a user to configure secondary phone numbers to ring simultaneously when the user's primary phone number rings. Enables Simple Message Desk Interface on a Hunt Group, for interoperability with a legacy Voice Messaging System. Allows a user to program up to 100 speed-calling codes. Allows a user to program up to eight speed-calling codes. Allows a user to receive a message waiting indicator (MWI) from an external voice messaging system. Allows a user to use voice mail hosted on a third-party voice mail system. Allows a user to use Three-Way Call conferencing. Allows a user access to BroadWorks originating services from their mobile phone. Allows you to configure use a video-capable device in addition to your phone when making calls if the person you are talking to has video capability. Allows a user to configure his own Music On Hold video media. When a user receives a voice mail, an with the voice mail attachment is also sent to the user. Adds video support for Voice Messaging User. Allows a user to make a call from the Voice Portal. Configure zone calling restrictions and roaming restrictions policies and associate a home zone to a user. 20 P a g e

22 21 P a g e

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