Application Server User Web Interface

Size: px
Start display at page:

Download "Application Server User Web Interface"

Transcription

1 Application Server User Web Interface Administration Guide Release 20.0 Document Version Washingtonian Boulevard, Suite 350 Gaithersburg, MD Tel

2 BroadWorks Guide Copyright Notice Trademarks Copyright 2014 BroadSoft, Inc. All rights reserved. Any technical documentation that is made available by BroadSoft, Inc. is proprietary and confidential and is considered the copyrighted work of BroadSoft, Inc. This publication is for distribution under BroadSoft non-disclosure agreement only. No part of this publication may be duplicated without the express written permission of BroadSoft, Inc Washingtonian Boulevard, Gaithersburg, MD BroadSoft reserves the right to make changes without prior notice. BroadWorks and BroadWorks Assistant Enterprise, BroadWorks Call Center, BroadWorks Communicator, BroadWorks Receptionist, and BroadWorks Deployment Studio are trademarks of BroadSoft, Inc. Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. This document is printed in the United States of America BROADSOFT, INC. PAGE 2 OF 300

3 Document Revision History Release Version Reason for Change Date Author Updated document for re-branding. January 6, 2006 Roberta Boyle Updated for EVs 28669, 26386, 30015: Added note on Voice Portal configuration, clarification on Conferencing Roll Call and Hand Raising, plus new CommPilot graphic. March 13, 2006 Robb Surridge Deleted custom features. May 19, 2006 Patricia Renaud Streamlined to simplify and reduce page count. Some sections moved into new guides. July 11, 2006 Leif R. Montin Minor changes. September 1, 2006 Leif R. Montin Edited document. September 1, 2006 Patricia Renaud Updated document for Release Close (RC). October 18, 2006 Margot Hovey Edited document. October 19, 2006 Patricia Renaud Updated for Release 14.sp1 Client Management System (CMS) features. February 15, 2007 Leif R. Montin Edited changes. February 16, 2007 Patricia Renaud Updated section Add Custom Ringback User step 5 for EV March 1, 2007 Roberta Boyle Edited changes. March 26, 2007 Patricia Renaud Updated section 4.16 Automatic Hold Retrieve for EV May 15, 2008 Roberta Boyle Edited and published document. June 13, 2008 Patricia Renaud Updated document for Releases 14.sp1 through 14.sp6 and Release Removed all references to Client Management System (CMS) features. June 16, 2008 Patricia Renaud Edited and published document. June 29, 2008 Patricia Renaud Updated sections Enable or Disable Shared Call Appearance and Turn Fax Messaging On and Off for EV Updated sections View Your Feature Access Codes and 5.2 Automatic Callback for EV September 11, 2008 September 17, 2008 Roberta Boyle Roberta Boyle Made minor editorial changes. September 24, 2008 Patricia Renaud Edited changes and published document Updated section 5.2 Automatic Callback for EV Edited changes and published document. September 28, 2008 October 9, 2008 October 29, 2008 Andrea Fitzwilliam Roberta Boyle Andrea Fitzwilliam 2014 BROADSOFT, INC. PAGE 3 OF 300

4 Release Version Reason for Change Date Author Updated section Display Permission for Your Calls to Be Forwarded or Transferred for EV Updated section Add Priority Alert for EV Edited changes and published document. November 3, 2008 December 10, 2008 December 22, 2008 Goska Auerbach Roberta Boyle Andrea Fitzwilliam Updated document for Release December 31, 2008 Goska Auerbach Updated to reflect design changes and new features Added section 8.27 UC-Connect for EV June 8, 2009 July 21, 2009 Goska Auerbach Goska Auerbach Edited and published document. August 28, 2009 Patricia Renaud Updated document for Release 17.0 September 14, 2009 Goska Auerbach Updated section 10.8 Voice Management for EV Updated document for Release 17.0 and for EVs , , , and Edited changes and published document Updated section Configure Call Center Settings or Join Call Centers for EV Removed custom features, which include Intelligent Network Service Control, Simultaneous Ringing Family, and Mobile Extension to Extension Dialing as well as Assistant Mobile and edited changes and published document. February 12, 2010 April 19, 2010 April 29, 2010 May 21, 2010 June 4, 2010 Goska Auerbach Goska Auerbach Andrea Fitzwilliam Goska Auerbach Andrea Fitzwilliam Updated document for Release June 7, 2010 Goska Auerbach Updated section 12.4 Enhanced Call Logs for EV Updated section 12 Utilities for EV December 6, 2011 December 1, 2011 Goska Auerbach Goska Auerbach Updated document for EV December 13, 2011 Goska Auerbach Updated sections View or Delete Speed Dial 100 Dialing Codes and View Your Feature Access Codes for EV Updated section 9.2 Conferences for EV Edited changes and published document. December 20, 2011 December 22, 2011 December 26, 2011 Goska Auerbach Goska Auerbach Jessica Boyle Updated document for Release January 18, 2012 Goska Auerbach Updated section 4.20 CommPilot Express. January 19, 2012 Goska Auerbach 2014 BROADSOFT, INC. PAGE 4 OF 300

5 Release Version Reason for Change Date Author Updated section Define Conference Greeting for EV Edited changes and published document. November 27, 2012 December 14, 2012 Goska Auerbach Patricia Renaud Corrected section numbering. December 20, 2012 Goska Auerbach Edited changes and published document. January 7, 2013 Patricia Renaud Updated document for Release January 8, 2013 Goska Auerbach Edited changes and published document. December 13, 2013 Jessica Boyle Revised indexing. June 2, 2014 Goska Auerbach Edited indexing and republished document. June 10, 2014 Andrea Fitzwilliam 2014 BROADSOFT, INC. PAGE 5 OF 300

6 Table of Contents 1 Summary of Changes Changes for Release 20.0, Document Version Changes for Release 20.0, Document Version Changes for Release 19.0, Document Version Changes for Release 19.0, Document Version Changes for Release 18.0, Document Version Changes for Release 17.0, Document Version Changes for Release 17.0, Document Version Changes for Release 16.0, Document Version Changes for Release 15.0, Document Version Changes for Release 15.0, Document Version Changes for Release 15.0, Document Version Changes for Releases 14.sp1 through 14.sp About This Guide Profile Access Profile Menu Profile Addresses Announcement Repository List and Delete Announcements Add Announcement Modify Announcement Passwords Change Your Password Schedules List and Delete Schedules Add Personal Schedule Add Event to Personal Schedule Modify Personal Schedule View Group or Enterprise Schedule Details Call Policies Privacy Customize Privacy Route Point Supervisors View Assigned Supervisors Supervisor Select Agents to Supervise Office Zone Incoming Calls BROADSOFT, INC. PAGE 6 OF 300

7 4.1 Access Incoming Calls Menu Anonymous Call Rejection Turn Anonymous Call Rejection On and Off Calling Line ID Blocking Override Turn Calling Line ID Blocking Override On and Off Calling Name Retrieval Turn Calling Name Retrieval On and Off Calling Name Delivery Turn Calling Name Delivery On and Off Calling Number Delivery Turn Calling Number Delivery On and Off Call Forwarding Always Turn Call Forwarding Always On and Off Call Forwarding Busy Turn Call Forwarding Busy On and Off Call Forwarding No Answer Turn Call Forwarding No Answer On and Off Call Forwarding Not Reachable Turn Call Forwarding Not Reachable On and Off Call Notify Activate or Deactivate a Call Notify Entry Add Call Notify Entry Modify or Delete Call Notify Entry Connected Line Identification Restriction Turn Connected Line Identification Restriction On and Off Do Not Disturb Turn Do Not Disturb On and Off External Calling Line ID Delivery Turn External Calling Line ID Delivery On and Off Internal Calling Line ID Delivery Turn Internal Calling Line ID Delivery On and Off Automatic Hold Retrieve Hold a Call Retrieve a Call AHR Recall Configure Automatic Hold/Retrieve Alternate Numbers (Distinctive Ring) Turn Distinctive Ring Feature On and Off Select Distinctive Ring Pattern Call Forwarding Selective Set the Default Forwarding Number Add Call Forwarding Selective Call Entry BROADSOFT, INC. PAGE 7 OF 300

8 Modify Delete a Call Forwarding Selective Entry View, Activate, Deactivate Call Forwarding Selective Call Entries Call Me Now Configure Call Me Now Settings Add Call Me Now Criteria Entry Modify or Delete Call Me Now Criteria Entry CommPilot Express Configure Profiles for Incoming Calls Custom Ringback User Add Custom Ringback User Entry Modify Custom Ringback User Entry Delete a Custom Ringback User Entry External Custom Ringback Turn External Custom Ringback On and Off Pre-alerting Announcement Configure Pre-alerting Announcement Add Criteria Entry Modify or Delete Criteria Entry Priority Alert Activate or Deactivate Priority Alert Entry Add Priority Alert Entry Modify or Delete Priority Alert Entry Selective Acceptance Activate or Deactivate Selective Acceptance Entry Add Selective Acceptance Entry Modify or Delete Selective Acceptance Entry Selective Rejection Activate or Deactivate Selective Rejection Entry Add Selective Rejection Entry Modify or Delete Selective Rejection Entry Sequential Ringing Configure Features of the Sequential Ringing Service Add Sequential Ringing Entry Modify or Delete Sequential Ringing Entry View, Activate, or Deactivate Sequential Ringing Call Entries Series Completion View Your Series Completion Groups Simultaneous Ringing Personal Configure Features of the Simultaneous Ringing Personal Service Add Simultaneous Ringing Personal Entry Modify or Delete Simultaneous Ringing Personal Call Entries View, Activate, or Deactivate Simultaneous Ringing Personal Call Entries BROADSOFT, INC. PAGE 8 OF 300

9 5 Outgoing Calls Access Outgoing Calls Menu Automatic Callback Call Return Calling Party Category Last Number Redial Legacy Automatic Callback Line ID Blocking Speed Dial Speed Dial View or Delete Speed Dial 100 Dialing Codes Set a Speed Dial 100 Code Modify a Speed Dial 100 Entry Account Codes Communication Barring User-Control Group Paging Personal Phone List View or Delete Phone List Entries Add an Entry to Your Personal Phone List Modify or Delete an Entry in Your Personal Phone List Import a Comma-Delimited Text File Preferred Carrier User Two-Stage Dialing Call Control Access Call Control Menu Barge-in Exempt Turning Barge-in Exempt On and Off Call Waiting Configure Call Waiting Call Pickup Customer Originated Trace Verify Assigned Feature Access Codes Directed Call Pickup Pick Up a Call at an Extension of Your Call Pickup Group Directed Call Pickup with Barge-in View the Status of the Directed Call Pickup with Barge-in Option Diversion Inhibitor Flash Call Hold Call Transfer In-Call Service Activation Three-Way Call Music/Video On Hold BROADSOFT, INC. PAGE 9 OF 300

10 Turn Music/Video On-Hold On and Off General Settings Tab Internal Calls Settings Tab N-Way Call Advice of Charge BroadWorks Anywhere Configure BroadWorks Anywhere Settings and View Locations and Portals Add BroadWorks Anywhere Location Modify or Delete BroadWorks Anywhere Location BroadWorks Mobility Call Centers Configure Call Center Settings or Join Call Centers Call Recording Charge Number Executive Configure Assistant Pool Configure Call Filtering Set Alerting Mode Executive-Assistant Divert Executive Calls, View, Opt in, and Opt out of Executive Pools Configure Call Filtering for Executive Configure Call Screening for Executive Configure Call Alerting for Executive Flexible Seating Guest Configure Flexible Seating Guest Associate with Host Dissociate from Host Group Night Forwarding Hoteling Guest Hoteling Host Instant Messaging and Presence Push To Talk Configure Push To Talk Options Allow Push To Talk Calls From Selected Users Physical Location Remote Office Shared Call Appearance View Alternate Locations and Set SCA Preferences Enable or Disable Shared Call Appearance Location and View Settings Video Add-On Configure Video Add-On and View Settings Zone Calling Restrictions BROADSOFT, INC. PAGE 10 OF 300

11 7 Calling Plans Access Calling Plans Menu Incoming Calling Plan Outgoing Calling Plan Display Calls You Can Place Display Calls You Can Forward and Transfer Display Permission for Your Calls to Be Forwarded or Transferred Display Calls You Can Make Using Call Me Now Service Outgoing Digit Plan Display Calls You Can Place Display Calls You Can Forward or Transfer Display Calls You Can Make Using Call Me Now Service Outgoing Pinhole Digit Plan Display Pinholes in Your Outgoing Plans for Originating Calls Display Pinholes in Your Outgoing Plans for Forwarding/Transferring Calls Display Pinhole in Your Outgoing Calling Plans for Call Me Now Calls Client Applications Access Client Applications Menu Attendant Console Customize the Attendant Console BroadWorks Connector for Lotus Sametime Busy Lamp Field CommPilot Call Manager Client Call Control Lync CTI Lync Softphone Outlook Integration BroadTouch Business Communicator Client Licenses BroadWorks Agent BroadWorks Supervisor BroadWorks Receptionist Enterprise BroadWorks Receptionist Small Business BroadWorks Receptionist Office BroadWorks Assistant Enterprise BroadWorks Communicator BroadWorks Communicator Multimedia BroadWorks Communicator G eyepmedia Audio Video Client Office Communicator Tab Polycom Web Browser Client Licenses BroadTouch Mobile Link BROADSOFT, INC. PAGE 11 OF 300

12 8.25 Bria for BroadWorks Polycom Phone Services UC-Connect Meet-Me Conferencing Access Meet-Me Conferencing Menu Conferences List Conferences Add Conference Modify Conference Delete Conference (Host) Assign Conference Delegates (Host) Define Conference Greeting Launch Moderator Client Recordings List or Delete Recordings Download Recordings Bridges View Conference Bridges Messaging Access Messaging Menu Aliases View or Delete Your Aliases Add an Alias Distribution Lists Create a Distribution List Add or Delete a Distribution List Entry Greetings Configure Greetings Integrated IM&P Short Message Service Third-Party IM&P Voice Management Activate and Set Up Voice Messaging Configure Advanced Settings for Voice Management Voice Portal Upload a Recorded Personalized Name Fax Messaging Turn Fax Messaging On and Off MWI Delivery to Mobile Endpoint Turn MWI Delivery to Mobile Endpoint On and Off Third-Party MWI Control Use Third-Party MWI Control BROADSOFT, INC. PAGE 12 OF 300

13 10.13 Third-Party Voice Mail Support Configure a Third-Party Voice Mail System Voice Portal Calling Turn Voice Portal Calling On or Off Service Scripts Access Service Scripts Menu Configuration Enable or Disable CPL Scripts Load Load a CPL Script Logs View and Clear the CPL Log Utilities Access Utilities Menu Authentication Set Your New Password Basic Call Logs View Placed Calls View Received Calls View Missed Calls Enhanced Call Logs View Placed Calls View Received Calls View Missed Calls Feature Access Codes View Your Feature Access Codes Group Directory View the Group Directory View or Print a Summary of the Group Directory View or Print a Phone List Enterprise Directory View the Enterprise Directory View or Print a Summary of the Enterprise Directory View or Print a Phone List Intercept User Registrations Prepaid Visual Device Management Security Classification Index BROADSOFT, INC. PAGE 13 OF 300

14 Table of Figures Figure 1 User Profile Figure 2 Profile Profile Figure 3 Profile Addresses for User Assigned Identity/Device Profile Figure 4 Profile Addresses for User Assigned to Trunk Group Figure 5 Profile Addresses Advanced Settings Figure 6 Profile Announcement Repository Figure 7 Profile Announcement Repository Add Figure 8 Profile Announcement Repository Modify Figure 9 User Passwords Figure 10 User Schedule Figure 11 User Schedule Add Figure 12 User Event Add Figure 13 Event Add Daily Recurrence Pattern Figure 14 Event Add Weekly Recurrence Pattern Figure 15 Event Add Monthly Recurrence Pattern Figure 16 Event Add Yearly Recurrence Pattern Figure 17 Event Add Recurrence Range Figure 18 User Schedule Modify Figure 19 User Event Modify Figure 20 User Schedule View Figure 21 User Event View Figure 22 User Call Policies Figure 23 User Privacy Figure 24 User Route Point Supervisors Figure 25 User Supervisor Figure 26 User Supervised Agents Figure 27 User Office Zone Figure 28 User Incoming Calls Figure 29 Incoming Calls Anonymous Call Rejection Figure 30 Incoming Calls Calling Line ID Blocking Override Figure 31 Incoming Calls Calling Name Retrieval Figure 32 User Calling Name Delivery Figure 33 User Calling Number Delivery Figure 34 Incoming Calls Call Forwarding Always Figure 35 Incoming Calls Call Forwarding Busy Figure 36 Incoming Calls Call Forwarding No Answer Figure 37 Incoming Calls Call Forwarding Not Reachable Figure 38 Incoming Calls Call Notify Figure 39 Call Notify Call Notify Add Figure 40 Call Notify Call Notify Modify Figure 41 Incoming Calls Connected Line Identification Restriction Figure 42 Incoming Calls Do Not Disturb Figure 43 Incoming Calls External Calling Line ID Delivery Figure 44 Incoming Calls Internal Calling Line ID Delivery Figure 45 Incoming Calls Automatic Hold/Retrieve Figure 46 Incoming Calls Alternate Numbers Figure 47 Incoming Calls Call Forwarding Selective Figure 48 Call Forwarding Selective Call Forwarding Selective Add Figure 49 Call Forwarding Selective Call Forwarding Selective Modify Figure 50 Incoming Calls Call Forwarding Selective (View) BROADSOFT, INC. PAGE 14 OF 300

15 Figure 51 User Call Me Now Figure 52 User Call Me Now Add Figure 53 User Call Me Now Modify Figure 54 Incoming Calls CommPilot Express (Available In the Office) Figure 55 Incoming Calls CommPilot Express (Available Out of the Office) Figure 56 Incoming Calls CommPilot Express (Busy) Figure 57 Incoming Calls CommPilot Express (Unavailable) Figure 58 Incoming Calls Custom Ringback User Figure 59 Custom Ringback User Custom Ringback User Add Figure 60 User Custom Ringback User Modify Figure 61 Ringback User Modify Page Initial Ringback Tab Figure 62 User Custom Ringback User Modify Waiting Ringback Figure 63 Incoming Calls External Custom Ringback Figure 64 User Pre-alerting Announcement Figure 65 User Pre-alerting Announcement Criteria Add Figure 66 User Pre-alerting Announcement Criteria Modify Figure 67 Incoming Calls Priority Alert Figure 68 Priority Alert Priority Alert Add Figure 69 Priority Alert Priority Alert Modify Figure 70 Incoming Calls Selective Call Acceptance Figure 71 Selective Call Acceptance Selective Call Acceptance Add Figure 72 Selective Call Acceptance Selective Call Acceptance Modify Figure 73 Incoming Calls Selective Call Rejection Figure 74 Selective Call Rejection Selective Call Rejection Add Figure 75 Selective Call Rejection Selective Call Rejection Modify Figure 76 Selective Call Rejection Modify Page for Private COT Entry Figure 77 Incoming Calls Sequential Ring Figure 78 Sequential Ring Sequential Ring Add Figure 79 Sequential Ring Sequential Ring Modify Figure 80 Incoming Calls Sequential Ring (View) Figure 81 Incoming Calls Series Completion Figure 82 Incoming Calls Simultaneous Ring Personal Figure 83 Simultaneous Ring Personal Simultaneous Ring Personal Add Figure 84 Simultaneous Ring Personal Simultaneous Ring Personal Modify Figure 85 Incoming Calls Simultaneous Ring Personal Figure 86 User Outgoing Calls Figure 87 Outgoing Calls Automatic Callback Figure 88 Outgoing Calls Call Return Figure 89 Outgoing Calls Calling Party Category Figure 90 Outgoing Calls Last Number Redial Figure 91 User Legacy Automatic Callback Figure 92 Outgoing Calls Calling Line ID Delivery Blocking Figure 93 Outgoing Calls Speed Dial Figure 94 Outgoing Calls Speed Dial Figure 95 Speed Dial 100 Speed Dial 100 Add Figure 96 Speed Dial 100 Speed Dial 100 Modify Figure 97 Outgoing Calls Account Codes Figure 98 User Communication Barring User-Control Figure 99 User Communication Barring User-Control when User is Locked Out Figure 100 User Group Paging Figure 101 Outgoing Calls Personal Phone List Figure 102 Personal Phone List Personal Phone List Add Figure 103 Personal Phone List Personal Phone List Modify Figure 104 Personal Phone List Personal Phone List Import BROADSOFT, INC. PAGE 15 OF 300

16 Figure 105 User Preferred Carrier User Figure 106 Outgoing Calls Two-Stage Dialing Figure 107 User Call Control Figure 108 Call Control Barge-in Exempt Figure 109 Call Control Call Waiting Figure 110 Call Control Call Pickup Figure 111 Call Control Customer Originated Trace Figure 112 Call Control Directed Call Pickup Figure 113 Call Control Directed Call Pickup with Barge-in Figure 114 Call Control Diversion Inhibitor Figure 115 Call Control Flash Call Hold Figure 116 Call Control Call Transfer Figure 117 Call Control In-Call Service Activation Figure 118 Call Control Three-Way Call Figure 119 Call Control Music/Video On Hold Page with Group-level Settings Figure 120 Call Control Music/Video On Hold with both Music On Hold User and Video On Hold Features Assigned Figure 121 Music/Video On Hold Internal Calls Settings Figure 122 Call Control N-Way Calling Figure 123 Call Control Advice of Charge Figure 124 Call Control BroadWorks Anywhere Figure 125 Call Control Available BroadWorks Anywhere Portals Figure 126 BroadWorks Anywhere BroadWorks Anywhere Phone Number Add Figure 127 BroadWorks Anywhere BroadWorks Anywhere Criteria Add Figure 128 BroadWorks Anywhere BroadWorks Anywhere Phone Number Modify Figure 129 BroadWorks Anywhere Phone Number Modify Selective Criteria Tab Figure 130 BroadWorks Anywhere BroadWorks Anywhere Criteria Modify Figure 131 User BroadWorks Mobility Figure 132 Call Control Call Centers Figure 133 User Call Recording Figure 134 Call Control Charge Number Figure 135 User Executive (Assistants Tab) Figure 136 User Executive (Filtering Tab) Figure 137 User Executive Filtering Criteria Add Figure 138 User Executive Filtering Criteria Modify Figure 139 User Executive (Filtering Tab) Figure 140 User Executive (Screening Tab) Figure 141 User Executive (Alerting Tab) Figure 142 Call Control Executive-Assistant Figure 143 Executive Filtering Tab (Assistant View) Figure 144 Executive Filtering Criteria Add (Assistant View) Figure 145 Call Control Executive Filtering Criteria Modify (Assistant View) Figure 146 Executive Filtering Tab (Assistant View) Figure 147 Executive Screening Tab (Assistant View) Figure 148 Executive Screening Tab (Assistant View) Figure 149 Call Control Flexible Seating Guest Figure 150 Call Control Flexible Seating Guest (Host Association Tab) Figure 151 User Flexible Seating Guest (Host Association Tab with Active Association) Figure 152 Call Control Group Night Forwarding Figure 153 Call Control Hoteling Guest Figure 154 Call Control Hoteling Host Figure 155 Call Control Instant Messaging and Presence Figure 156 Call Control Push to Talk Figure 157 Call Control Physical Location BROADSOFT, INC. PAGE 16 OF 300

17 Figure 158 Call Control Remote Office Figure 159 Call Control Shared Call Appearance Figure 160 Call Control Shared Call Appearance Modify Figure 161 Call Control Video Add-On Figure 162 Call Control Zone Calling Restrictions Figure 163 User Calling Plans Figure 164 Calling Plans Incoming Calling Plan Figure 165 Calling Plans (Enhanced) Outgoing Calling Plan (Originating Calls) Figure 166 Calling Plans Outgoing Calling Plan (Originating Calls) Figure 167 Calling Plans Outgoing Calling Plan (Initiating Call Forwards/Transfers) Figure 168 Calling Plans Outgoing Calling Plan (Being Forwarded/Transferred) Figure 169 Calling Plans Outgoing Calling Plan (Call Me Now Tab) Figure 170 Calling Plans (Enhanced) Outgoing Digit Plan (Originating Calls) Figure 171 Calling Plans Outgoing Digit Plan (Originating Calls) Figure 172 Calling Plans Outgoing Digit Plan (Initiating Call Forwards/Transfers) Figure 173 Calling Plans Outgoing Digit Plan (Call Me Now) Figure 174 Calling Plans Outgoing Pinhole Digit Plan (Originating Calls) Figure 175 Calling Plans Outgoing Pinhole Digit Plan (Initiating Call Forwards/Transfers) Figure 176 Calling Plans Outgoing Pinhole Digit Plan (Call Me Now) Figure 177 User Client Applications Figure 178 Client Applications Attendant Console Figure 179 Attendant Console Display Figure 180 Client Applications BroadWorks Connector for Lotus Notes Sometime Figure 181 Client Applications Busy Lamp Field Figure 182 Client Applications CommPilot Call Manager Figure 183 Client Applications Client Call Control Figure 184 Client Applications Lync CTI Figure 185 Client Applications Lync Softphone Figure 186 Client Applications Outlook Integration Figure 187 Client Applications BroadTouch Business Communicator Desktop Figure 188 Client Applications BroadWorks Agent Figure 189 Client Applications BroadWorks Supervisor Figure 190 Client Applications BroadWorks Receptionist Enterprise Figure 191 Client Applications BroadWorks Receptionist Small Business Figure 192 Client Applications BroadWorks Receptionist Office Figure 193 Client Applications BroadSoft Assistant Enterprise Figure 194 Client Applications BroadWorks Communicator Figure 195 Client Applications BroadWorks Communicator Multimedia Figure 196 Client Applications BroadWorks Communicator G Figure 197 Client Applications eyepmedia Audio Video Client Figure 198 Client Applications Office Communicator Tab Figure 199 Client Applications Polycom Web Browser Figure 200 Client Applications Client License Figure 201 Client Applications BroadTouch Mobile Link Figure 202 Client Applications Bria for BroadWorks Figure 203 Client Applications Polycom Phone Services List Figure 204 Client Applications Polycom Phone Services Set Figure 205 Client Applications UC-Connect Figure 206 User Meet-Me Conferencing Figure 207 Meet-Me Conferencing Meet-Me Conferences Figure 208 Meet-Me Conferencing Meet-Me Conference Add (Reservationless) Figure 209 Meet-Me Conferencing Meet-Me Conference Add (Recurring) Figure 210 Meet-Me Conference Add Scheduling Details (Reservationless Conference) Figure 211 Meet-Me Conference Add Scheduling Details (One-Time Conference) BROADSOFT, INC. PAGE 17 OF 300

18 Figure 212 Meet-Me Conference Add Scheduling Details (Recurring Daily Conference) Figure 213 Meet-Me Conference Add Scheduling Details (Recurring Weekly Conference) Figure 214 Meet-Me Conference Add Scheduling Details (Recurring Monthly Conference) Figure 215 Meet-Me Conference Add Scheduling Details (Recurring Yearly Conference) Figure 216 Meet-Me Conferencing Meet-Me Conference Modify (Host View) Figure 217 Meet-Me Conferencing Meet-Me Conference Modify (Delegate View) Figure 218 Meet-Me Conferencing Meet-Me Conference Delegates Modify Figure 219 Meet-Me Conferencing Meet-Me Conference Custom Greeting Modify (Host View) Figure 220 Meet-Me Conferencing Meet-Me Conference Custom Greeting Modify (Delegate View) Figure 221 Meet-Me Conference Modify (Conference Access Information) Figure 222 Meet-Me Conferencing Meet-Me Conference Recordings Figure 223 Meet-Me Conferencing Meet-Me Conference Recordings Figure 224 Meet-Me Conferencing Meet-Me Conference Bridges Figure 225 User Messaging Figure 226 Messaging Aliases Figure 227 Aliases Aliases Add Figure 228 Messaging Distribution Lists Figure 229 Distribution Lists Distribution Lists Add/Delete Figure 230 Messaging Greetings Figure 231 Messaging Integrated IM&P Figure 232 Messaging Short Message Service Figure 233 Messaging Third-Party IM&P Figure 234 Messaging Voice Management Figure 235 Messaging Voice Management Advanced Settings Figure 236 Messaging Voice Portal Figure 237 Messaging Fax Messaging Figure 238 Messaging MWI Delivery to Mobile Endpoint Figure 239 Messaging Third-Party MWI Control Figure 240 Messaging Third-Party Voice Mail Support Figure 241 Messaging Voice Portal Calling Figure 242 User Service Scripts Figure 243 Service Scripts Configuration Figure 244 Service Scripts Load Figure 245 Service Scripts Logs Figure 246 User Utilities Figure 247 Utilities Authentication Figure 248 Utilities Basic Call Logs (Placed Calls Tab) Figure 249 Utilities Basic Call Logs (Received Calls Tab) Figure 250 Utilities Basic Call Logs (Missed Calls Tab) Figure 251 User Enhanced Call Logs (Placed Calls Tab) Figure 252 User Enhanced Call Logs (Received Calls Tab) Figure 253 User Enhanced Call Logs (Missed Calls Tab) Figure 254 Utilities Feature Access Codes (Top of Page) Figure 255 Utilities Group Directory Figure 256 Utilities Group Directory Summary Figure 257 Utilities Group Directory Detail Figure 258 Utilities Enterprise Directory (Top of Page) Figure 259 Utilities Enterprise Directory Summary Figure 260 Utilities Enterprise Directory Detail Figure 261 Utilities Intercept User Figure 262 Utilities Registrations Figure 263 Utilities Prepaid Figure 264 Utilities Visual Device Management BROADSOFT, INC. PAGE 18 OF 300

19 Figure 265 Utilities Security Classification BROADSOFT, INC. PAGE 19 OF 300

20 1 Summary of Changes This section describes the changes to this document for each release and document version. 1.1 Changes for Release 20.0, Document Version 2 This version of the document includes the following change: Revised indexing. 1.2 Changes for Release 20.0, Document Version 1 This version of the document includes the following changes: Added sections 6.21 Executive and 6.22 Executive-Assistant and updated section 12.5 Feature Access Codes for the Executive and Assistant Services Feature Description (EV ). Updated sections 6.19 Call Recording and 12.5 Feature Access Codes for the Call Recording Start/Stop/Pause/Resume User Control Feature Description (EV ). Updated section 6.19 Call Recording for the Call Recording End User Notification Of Recording Feature Description (EV ). Updated section 10.4 Greetings for the Extended Away Feature Description (EV ). Added sections 8.7 Lync CTI and 8.8 Lync Softphone for the Lync License Support Feature Description (EV ). Updated section 3.2 Profile for the Name Dialing Policy for Auto Attendant Feature Description (EV ). Added section Security Classification for the Visual Security Classification for Active Call Feature Description (EV ). Added section 6.23 Flexible Seating Guest and updated section 12.5 Feature Access Codes for the Flexible Seating Feature Description (EV ). Added section Visual Device Management for the Visual Device Management Support Feature Description (EV ). Updated section 6.19 Call Recording for the Call Recording Voice Mail Recording Feature Specification (EV ). Updated section 3.7 Call Policies for the Call Processing Control Enhancements Feature Description (EV ). Updated section 12.5 Feature Access Codes for the Hunt Group Call Busy Feature Description (EV ). Added section 3.4 Announcement Repository and updated the 4.21 Custom Ringback User, 4.23 Pre-alerting Announcement, 6.13 Music/Video On Hold, Define Conference Greeting, 10.4 Greetings, and 10.9 Voice Portal for the Announcement Repository Feature Description (EV ). 1.3 Changes for Release 19.0, Document Version 2 This version of the document includes the following changes: 2014 BROADSOFT, INC. PAGE 20 OF 300

Access Cloud Hosted PBX Web Portal User Guide

Access Cloud Hosted PBX Web Portal User Guide Access Cloud Hosted PBX Web Portal User Guide 820 W Jackson Blvd., Fl 6 Chicago, IL 60607 Ver. 06132014 820 W Jackson Blvd., Fl 6 Chicago, IL 60607 Ver. 06132014 Contents 1 About This Guide... 9 2 Profile...

More information

TXI Telephony Product Book 2012 2012

TXI Telephony Product Book 2012 2012 TXI Telephony Product Book 2012 2012 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Email Messaging Receptionist: Receptionist

More information

Online Control Panel User Guide. Document Version 1.0

Online Control Panel User Guide. Document Version 1.0 Online Control Panel User Guide Document Version 1.0 Table of Contents 1 About This Guide...8 2 Profile...9 2.1 Access Profile Menu... 9 2.2 Profile... 10 2.3 Addresses... 12 2.4 Passwords... 13 2.4.1

More information

Service Guide. Release 14.0 Document Version 5. 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT.

Service Guide. Release 14.0 Document Version 5. 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT. Service Guide Release 14.0 Document Version 5 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks Copyright

More information

BroadWorks Hosted Thin Call Center Agent/Supervisor

BroadWorks Hosted Thin Call Center Agent/Supervisor BroadWorks Hosted Thin Call Center Agent/Supervisor User Guide Release 19.0 Document Version 4 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks

More information

Hosted PBX Feature Matrix

Hosted PBX Feature Matrix Hosted PBX Feature Matrix Personal Features Basic Seat Standard Seat Seat Account Codes Alternate Numbers Anonymous Call Rejection Authentication Authorization Codes Automatic Call Back Automatic Hold/Retrieve

More information

End-User UC PORTAL USER GUIDE

End-User UC PORTAL USER GUIDE End-User UC PORTAL USER GUIDE INTRODUCTION Introduction Guide Explanation This guide is to be used as an aid to understand the portal in order to utilize all the functionality that VoIP has to offer. This

More information

R17 Wholesale License Packs

R17 Wholesale License Packs PRODUCT SHEET R17 Wholesale License Packs Introduction This guide provides information about the End User Interface features, functions, and reports presented as tools to be used to solve your business

More information

BroadWorks Hosted Thin Call Center Agent/Supervisor

BroadWorks Hosted Thin Call Center Agent/Supervisor BroadWorks Hosted Thin Call Center Agent/Supervisor User Guide Release 17.sp2 Document Version 8 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks

More information

Clearspan Hosted PBX Feature Matrix

Clearspan Hosted PBX Feature Matrix Clearspan Hosted PBX Feature Matrix Hosted PBX FEATURE NAME PREMIUM BASIC CHARGEABLE OPTIONS Account Codes Account/Authorization Codes Alternate Numbers Alternate Numbers Anonymous Call Rejection Anonymous

More information

Call Forwarding No Answer Interrogation 1. Lift telephone handset. Press the assigned code (ex. *61*).

Call Forwarding No Answer Interrogation 1. Lift telephone handset. Press the assigned code (ex. *61*). QUIICK REFERENCE GUIIDE SPECIIAL CALLIING FEATURES Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

BROADWORKS SERVICE GUIDE

BROADWORKS SERVICE GUIDE BROADWORKS SERVICE GUIDE RELEASE 13.0 Version 8 BroadWorks Guide Copyright Notice Trademarks Copyright 2006 BroadSoft, Inc. All rights reserved. Any technical documentation that is made available by BroadSoft,

More information

Hosted PBX Service Clearspan Feature

Hosted PBX Service Clearspan Feature License Basic License Chargeable Options Hosted PBX Service Clearspan Feature Matrix Clearspan Feature Clearspan License Name Account Codes Account/Authorization Codes x Alternate Numbers Alternate Numbers

More information

Flash Calls. Feature Access Code Calls

Flash Calls. Feature Access Code Calls QUIICK REFERENCE GUIIDE SPECIIAL CALLIING FEATURES Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

Shaw Business SmartVoice Online Feature Management User Guide

Shaw Business SmartVoice Online Feature Management User Guide Shaw Business SmartVoice Online Feature Management User Guide Contents SmartVoice End User Portal User Guide... 3 Logging into the portal... 3 Calling Features...4 Managing incoming calls...4 Alternate

More information

Hosted Business Voice END USER PORTAL GUIDE

Hosted Business Voice END USER PORTAL GUIDE Hosted Business Voice END PORTAL 13461 Sunrise Valley Drive Ste. 300 Herndon, VA 20171 800.962.9329 www.apptix.com Table of Contents Hosted Business Voice... 1 END... 1 PORTAL... 1 Table of Contents...

More information

BroadWorks Feature Overview (Through Release 15)

BroadWorks Feature Overview (Through Release 15) BroadWorks Feature Overview (Through Release 15) Descriptions of the features up to and including Release 15 of BroadWorks are provided below in the following major categories: Features, Operations, Administration,

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash

More information

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08 Assistant Enterprise User Guide www.lumosnetworks.com 3-27-08 Assistant Enterprise (Toolbar) Guide Copyright Notice Trademarks Copyright 2007 BroadSoft, Inc. All rights reserved. Any technical documentation

More information

Business Voice Feature Guide

Business Voice Feature Guide Business Voice Feature Guide TABLE OF CONTENTS Account / Authorization Codes 1 Advanced Hunting 2 Anonymous Call Rejection 2 Anywhere 3 Auto Attendant 4 Call Block 6 Caller ID 6 Call Forwarding 7 Call

More information

Enterprise Toolbar User s Guide. Revised March 2015

Enterprise Toolbar User s Guide. Revised March 2015 Revised March 2015 Copyright Notice Trademarks Copyright 2007 DSCI, LLC All rights reserved. Any technical documentation that is made available by DSCI, LLC is proprietary and confidential and is considered

More information

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS End-User Features: All end users are provided with the features described in this section. Alternate Numbers Enables users to have up to ten phone numbers

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents 1 About this Guide... 4 2 Accessing the Hosted VoIP Phone System Administration Portal... 5 3 Hosted VoIP Phone

More information

BroadWorks Receptionist

BroadWorks Receptionist BroadWorks Receptionist Administration Guide Release 14.sp2 Document Version 1 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT.COM BroadWorks Guide Copyright

More information

Hosted PBX Admin and End User Guide

Hosted PBX Admin and End User Guide Hosted PBX Admin and End User Guide 3/11/15 CONTENTS Account / Authorization Codes 2 Advanced Hunting 3 Anonymous Call Rejection 3 Anywhere 4 Auto Attendant 5 Call Block 7 Caller ID 7 Call Forwarding 8

More information

Genesys Application Note. CounterPath Bria SIP Phones With Genesys SIP Server. Version 1.5

Genesys Application Note. CounterPath Bria SIP Phones With Genesys SIP Server. Version 1.5 Genesys Application Note CounterPath Bria SIP Phones With Genesys SIP Server Version 1.5 The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the

More information

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks

More information

Business Solutions. Page 1

Business Solutions. Page 1 2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify

More information

BroadWorks Receptionist

BroadWorks Receptionist BroadWorks Receptionist Administration Guide Release 14.sp6 Document Version 1 220 Perry Parkway Gaithersburg, MD USA 20877 Tel +1 301.977.9440 Fax +1 301.977.8846 WWW.BROADSOFT.COM BroadWorks Guide Copyright

More information

BROADWORKS FEATURE OVERVIEW

BROADWORKS FEATURE OVERVIEW BROADWORKS FEATURE OVERVIEW Descriptions of the features up to and including Release 13 of BroadWorks are provided below in the following major categories: Features, OAM&P (Operations, Administration,

More information

Barge-In Exempt Users with this service assigned cannot have their calls barged in on by other users.

Barge-In Exempt Users with this service assigned cannot have their calls barged in on by other users. VoIP Glossary Personal Features Alternate Numbers Enables users to have up to ten 10 phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

VoiceManager IP Centrex User Guide Release 2.0

VoiceManager IP Centrex User Guide Release 2.0 VoiceManager IP Centrex User Guide Release 2.0 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical,

More information

Access Cloud Hosted PBX

Access Cloud Hosted PBX Access Cloud Hosted PBX Hosted PBX Hosted PBX is a fully managed, enterprise-grade phone system that utilizes the latest cloud-based technology to connect your business without the high costs of a traditional

More information

MegaPath Call Center Agent/Supervisor

MegaPath Call Center Agent/Supervisor MegaPath Call Center Agent/Supervisor User Guide Table of Contents 1 Introduction to Call Center...9 1.1 Call Center Agent... 9 1.2 Call Center Supervisor... 10 2 Getting Started... 12 2.1 Launch Call

More information

CCI Hosted Voice Services Special Calling Features Quick Reference Guide

CCI Hosted Voice Services Special Calling Features Quick Reference Guide CCI Hosted Voice Services Special Calling Features Quick Reference Guide Feature Access Code Calls NOTE: Feature access codes provided in this guide are examples. Anonymous Call Rejection Activation 1.

More information

io COMPLETE CLOUD VOICE

io COMPLETE CLOUD VOICE OnSite. Offstie. Traveling. Telecommuting. Desktop. Tablet. Smartphone. You want your employees to be dialed in, no matter where they are in the universe. Now, more than ever, maintaining an agile network

More information

IP Centrex User Guide Release 2.0

IP Centrex User Guide Release 2.0 IP Centrex User Guide Release 2.0 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,

More information

Digital Voice Services Business User Guide

Digital Voice Services Business User Guide Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions, Customer

More information

INTEGRATED COMMUNICATIONS SOLUTION USER GUIDE BUSINESS SOLUTIONS. How can we help

INTEGRATED COMMUNICATIONS SOLUTION USER GUIDE BUSINESS SOLUTIONS. How can we help INTEGRATED COMMUNICATIONS SOLUTION USER GUIDE BUSINESS SOLUTIONS How can we help you? GET THE POWER OF BUSINESS + WORKING FOR YOU. Keep this user guide handy for quick and easy reference to the many features

More information

User Features. Hosted VoIP Services. Administrator Guide. Revision 1.2 GCI. Global House. 2 Crofton Close. Lincoln LN3 4NT. www.gcicom.

User Features. Hosted VoIP Services. Administrator Guide. Revision 1.2 GCI. Global House. 2 Crofton Close. Lincoln LN3 4NT. www.gcicom. User Features Administrator Guide Revision 1.2 GCI Global House 2 Crofton Close Lincoln LN3 4NT www.gcicom.net Copyright GCI 2012 GCI VoIP User Features Guide v1.2.doc 1 of 143 Administrator Guide Copyright

More information

SIP Access Device. Interoperability Test Report. Sonus SBC 1000, Sonus SBC 2000 Release 20.0 Document Version 1.2

SIP Access Device. Interoperability Test Report. Sonus SBC 1000, Sonus SBC 2000 Release 20.0 Document Version 1.2 SIP Access Device Interoperability Test Report Sonus SBC 1000, Sonus SBC 2000 Release 20.0 Document Version 1.2 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM

More information

SMALL BUSINESS USER GUIDE

SMALL BUSINESS USER GUIDE SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find

More information

IP Phones Deployment Guide for BroadWorks Environment

IP Phones Deployment Guide for BroadWorks Environment IP Phones Deployment Guide for BroadWorks Environment I II About This Guide BroadSoft UC-One is a complete Unified Communications solution, providing a comprehensive suite of services meeting both business

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

BroadSoft Partner Configuration Guide

BroadSoft Partner Configuration Guide BroadSoft Partner Configuration Guide Grandstream GXW-400X FXS Analog Gateway & HandyTone HT-50X Analog Telephone Adapter April 2007 Document Version 1.1 BroadWorks Guide Copyright Notice Copyright 2007

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Enterprise Administrators

Hosted VoIP Phone System. Admin Portal User Guide for. Enterprise Administrators Hosted VoIP Phone System Admin Portal User Guide for Enterprise Administrators Contents Table of Figures... 3 1 About this Guide... 4 2 Accessing the Hosted VoIP Phone System Administration Portal... 5

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

Voice. Customer User Guide. Computing. Software. www.daisygroupplc.com. Customer Services: 0844 801 0506

Voice. Customer User Guide. Computing. Software. www.daisygroupplc.com. Customer Services: 0844 801 0506 Voice Customer User Guide Computing Software Customer Services: 0844 801 0506 www.daisygroupplc.com Welcome to your new Voice Telephony Service. This guide will help you take full advantage of the many

More information

WELCOME TO MOMENTUM TABLE OF CONTENTS. Customer Handbook 2. Customer Handbook 3

WELCOME TO MOMENTUM TABLE OF CONTENTS. Customer Handbook 2. Customer Handbook 3 Customer Handbook Customer Handbook 2 Customer Handbook 3 TABLE OF CONTENTS WELCOME 3 WELCOME TO MOMENTUM Welcome! Thank you for choosing Momentum. We appreciate your business and look forward to working

More information

BroadTouch Business Communicator for Desktop

BroadTouch Business Communicator for Desktop BroadTouch Business Communicator for Desktop User Guide Release 10.0.2 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadTouch

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Lync as a PBX Features list

Lync as a PBX Features list Lync as a PBX Features list Each time you want to replace a PBX by Lync, you have to be clear about what you can do and what you will have to work around. So here is a short list of feature supported (or

More information

Hosted Voice. Administrator Guide

Hosted Voice. Administrator Guide Hosted Voice Administrator Guide Dear MegaPath Business Voice Administrator, Thank you for choosing MegaPath. We have designed this resource guide to help you get the most out of your new MegaPath phone

More information

ipbx Call Center User s Guide Agent and Supervisor

ipbx Call Center User s Guide Agent and Supervisor Agent and Supervisor Revised September 2013 Table of Contents 1 Introduction to ipbx Call Center... 8 1.1 ipbx Call Center Agent... 9 1.2 Monitor IM&P Contacts... 10 1.2.1 Subscriber to Contact... 10 1.2.2

More information

HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com

HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com HOSTED PBX SERVICE A Detailed Service Overview GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com GLOBALINX HOSTED PBX SERVICE Service Guide GLOBALINX Hosted PBX delivers all the

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

IPOne Phone System User Interface Guide

IPOne Phone System User Interface Guide IPOne Phone System User Interface Guide DoubleHorn Communications, LLC 1802 W. 6 th Street Austin, TX 78703 Main Office: 512-637-5200 Toll Free: 877-637-HORN (4676) DHC Support: Dial 611 IPOne Phone System

More information

Select the IP Telephony features that best suit you

Select the IP Telephony features that best suit you TELSTRA IP TELEPHONY FEATURE PACKS The Telstra IP Telephony feature packs offer a tailored solution for your business. Select the IP Telephony features that best suit you There are many ways to harness

More information

Meet Me Conferencing. Document Date: 05/15/2015 Document Version: 1.0d

Meet Me Conferencing. Document Date: 05/15/2015 Document Version: 1.0d Meet Me Conferencing Document Date: 05/15/2015 Document Version: 1.0d Creating Conferences Access You have access to Conferencing features if you have been assigned to a Meet-Me conference bridge. Go to

More information

Hosted Voice Exchange. High definition telephony for growth you control

Hosted Voice Exchange. High definition telephony for growth you control Hosted Voice Exchange High definition telephony for growth you control 2 Contents About HVX... 4 Why choose HVX?... 4 The Business Benefits... 5 HVX Handsets... 6 Key Features... 8 Productivity and efficiency

More information

Genesys Application Note. AudioCodes SIP Phones With Genesys SIP Server. Document version 1.2

Genesys Application Note. AudioCodes SIP Phones With Genesys SIP Server. Document version 1.2 Genesys Application Note AudioCodes SIP Phones With Genesys SIP Server Document version 1.2 The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Call Center Reports Customization Guide

Call Center Reports Customization Guide Call Center Reports Customization Guide Release 17.0 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice

More information

PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE

PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE PRIMUS BUSINESS SERVICES CALL CENTRE AGENT & SUPERVISOR USER GUIDE PRIMUSBUSINESS.CA 1 v1.2 20140512 TABLE OF CONTENTS 1 About This Document 6 1.1 Audience

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you

More information

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460.

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460. Features GUIDE NewWave Business Solutions Center Contact us today with any questions! newwavebusiness.com Getting Started with NewWave BUSINESS ADVANTAGE VIRTUAL FAX To Setup Virtual Fax: 2. Click Settings

More information

Vonage Anywhere. User Guide. Document Version 1.1

Vonage Anywhere. User Guide. Document Version 1.1 Vonage Anywhere User Guide Document Version 1.1 Table of Contents 1 Introduction... 3 1.1 About This Guide... 3 1.2 Overview... 3 2 First Time Setup... 4 2.1 Initial Setup... 4 2.2 Selective Criteria...

More information

Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially

Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially configure my user access?... 2 The Dashboard... 3 How

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

HOSTED THIN CALL CENTER USER GUIDE AGENT/SUPERVISOR 2850-004 Release 20

HOSTED THIN CALL CENTER USER GUIDE AGENT/SUPERVISOR 2850-004 Release 20 HOSTED THIN CALL CENTER USER GUIDE AGENT/SUPERVISOR 2850-004 Release 20 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com 2014 Clearspan is a Registered

More information

BroadSoft Partner Configuration Guide

BroadSoft Partner Configuration Guide BroadSoft Partner Configuration Guide Microsoft Lync 2010 SIP Trunking August 2012 Document Version 1.6 9737 Washingtonian Blvd Suite 350 Gaithersburg, MD USA 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM

More information

Cloud Voice & Cloud UC Feature Comparison

Cloud Voice & Cloud UC Feature Comparison Clear Connections In The Cloud Cloud Voice & Cloud UC Feature Comparison September 05, 2014 FUS-CloudVoice-UC-Comparison-090514-D4.3.docx TABLE OF CONTENTS DOCUMENT REVISIONS... 3 INTRODUCTION... 4 COMMON

More information

Call Center Solution Guide

Call Center Solution Guide Call Center Solution Guide Release 17.0 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks

More information

Business Communicator for Android

Business Communicator for Android Business Communicator for Android Product Guide Release 9.3.0 Document Version 1 Copyright Notice Copyright 2012 BroadSoft, Inc. All rights reserved. Microsoft, MSN, Windows, and the Windows logo are registered

More information

Receptionist Console Quick Reference Guide

Receptionist Console Quick Reference Guide Receptionist Console Quick Reference Guide Table of Contents About MegaPath Receptionist... 3 Requirements for Running the Receptionist software... 3 Operating System... 3 Hardware Requirements... 3 Software

More information

Clear Connections in the Cloud SM. Call Center Agent and Supervisor Client Software User Guide. Revised and Effective May 6, 2014 1

Clear Connections in the Cloud SM. Call Center Agent and Supervisor Client Software User Guide. Revised and Effective May 6, 2014 1 Clear Connections in the Cloud SM Call Center Agent and Supervisor Client Software User Guide Revised and Effective May 6, 2014 1 Contents Purpose... 10 Interface Overview... 11 Call Center Agent... 11

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Outlook Integrated Toolbar Guide

Outlook Integrated Toolbar Guide Outlook Integrated Toolbar Guide Guide Description This guide will introduce you to the Outlook Toolbar that can be used to administer some of the advanced features of your phone. The toolbar gives convenient

More information

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product.

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Hold 7 Call Log 8 Call Return 8 Call Waiting 9 Caller ID 10 Outbound Caller ID Block 10 Outbound Caller ID Deactivation

More information

BroadSoft Partner Configuration Guide SIP Access Device Configuration Sonus Networks, Inc. SBC 1000 / SBC 2000

BroadSoft Partner Configuration Guide SIP Access Device Configuration Sonus Networks, Inc. SBC 1000 / SBC 2000 BroadSoft Partner Configuration Guide SIP Access Device Configuration Sonus Networks, Inc. SBC 1000 / SBC 2000 September 2014 Document Version 1.0 9737 Washingtonian Boulevard, Suite 350 Gaithersburg,

More information

Office Voice User Guide. User Guide

Office Voice User Guide. User Guide Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call

More information

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com Masergy Unity Client User Guide with FAQ Quick Guide Content Initial Login and Setup... 4 Introducing Masergy Unity... 4 Logging In/Out of Call Center Groups... 4 Hoteling... 4 Window Layout... 5 Resizing

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

BROADSOFT PARTNER CONFIGURATION GUIDE VEGASTREAM VEGA 100

BROADSOFT PARTNER CONFIGURATION GUIDE VEGASTREAM VEGA 100 BROADSOFT PARTNER CONFIGURATION GUIDE VEGASTREAM VEGA 100 JULY 2005 Version 1.0 BroadWorks Guide Copyright Notice Copyright 2005 BroadSoft, Inc. All rights reserved. Any technical documentation that is

More information

VoiceManager Administrator Guide Release 2.0

VoiceManager Administrator Guide Release 2.0 VoiceManager Administrator Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions,

More information