TOTALCLOUD PBX FEATURES GUIDE

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1 TOTALCLOUD PBX FEATURES GUIDE

2 With TotalCloud PBX, Birch offers all the features your business needs in a phone system. Included Features Mobility Mobile Communicator A softphone application that extends the capabilities of TotalCloud PBX to iphone and Android mobile phones. Users have all of their office phone features on their mobile handsets and can transfer calls, access the company directory, make extensionto-extension calls, set call forwarding, etc. The Communicator provides customers with just one number to call and lets employees use their business phone number while making mobile calls. System Features Softphone - Desktop Communicator Account Codes - Verified Account Codes - Unverified Anywhere Assign Seats to Online Login Account Caller ID Caller ID - Outbound Caller ID Blocking Call Detail Records Interactive Voice Portal Music On Hold Upload Paging/Intercom Enables employees to access and use their TotalCloud PBX calling features from Windows and Macintosh computers. Employees can access desktop applications and manage calls from one device, allowing them to work in a more integrated way. Active calls can be seamlessly moved from desktop/laptop to mobile and vice versa without interrupting the conversation. For cost center management, prompts employees to enter a predetermined code to place calls. Requires employees to enter a code of a specific length to place calls. Extends your Seat features to any number of fixed and mobile devices with one number for incoming and outgoing calls. Assigns one or more seats to your Online Account, allowing the account owner to administer seat features. Delivers Caller ID to the seat, desktop and mobile Hides the Caller ID from being displayed when placing a call. Enables the viewing and filtering of calls for all Professional Seats. Details like call to/from number, call duration and account codes can be viewed online and downloaded as a.csv file. An interactive voice response tool for managing features or changing pass codes. Uploads audio files that play when a caller is placed on hold. Broadcast important voice announcements to unique groups of employees using their desktop speakerphones. Each Paging Group consists of multiple Seats (across one or more locations) and is configured with a single extension number. Page 2 TotalCloud PBX Features Guide

3 System Features Push to Talk Speed Dial Telephone Directory Intercom-like functionality. The user can call another TotalCloud PBX extension (using a feature code) and no action is required by the call recipient to answer the call. The call is automatically connected by speakerphone. Stores multiple numbers that can be quick-dialed using *2-9 on the keypad. Consists of employee telephone numbers for a location. Call Routing and Treatment- Preset/Automated Allow/Block Calling Behavior Anonymous Call Rejection Auto Attendant Hunt Groups Multi-Number Enable Sequential Ring Simultaneous Ring Time Schedules (Company/Individual) Allows/blocks user access to 900 or 976 numbers, domestic or international LD, directory assistance or Operator assisted calls. Prevents an unidentified caller from reaching you. Automatically answers incoming calls for an organization and prompts callers to use designated key presses to reach employees and teams. Routes a call to multiple employees based on a customized distribution policy. Assigns up to ten numbers and/or extensions with the option of enabling a distinctive ring for calls to second and third numbers. For outgoing calls, the primary number is the calling line identity. Sequentially alerts up to five numbers for incoming calls. While the service searches for the user, the calling party is provided a greeting followed by periodic comfort announcements. Caller can also interrupt the search to leave a message by pressing any key. Enables up to ten phones to ring simultaneously when a phone call is received. The first phone to be answered is connected to the caller. Schedules blocks of time for call forwarding. (or other call assistance features) for use at the company or employee level. Voic Voic Voic Custom Greeting Voic -to- Records and stores voice messages that can be retrieved by the mailbox owner. Employees can record or upload a custom greeting for callers to hear when they are unavailable. Voic s are forwarded to and can be managed like all other messages. Page 3 TotalCloud PBX Features Guide

4 Call Routing and Treatment- On-Demand Call Forward- Always/Busy Call Park/Retreive Call Transfer Call Waiting Directed Call Pick Up Do Not Disturb Extension Dialing Last Number Redial Remote Access to Call Forwarding Scheduled Call Forwarding Selective Call Acceptance Selective Call Rejection Shared Call Appearance Call Forwarding Always redirects all incoming calls to an alternate phone number. Call Forwarding Busy redirects incoming calls to an alternate number only when busy. Enables an employee to park a call so it can be retrieved by another Seat. A parked call remains on hold for 30 seconds before it rings back the employee who parked it. A parked call is retrieved by dialing its extension number. Sends a call to a specific destination by using an associated phone button or flash hook An employee receives a call waiting tone when a second call is received during an active call. The new call can be answered using an associated phone button or flash hook. Enables an employee to use their own phone to answer an incoming call that is ringing on another phone. The employee dials the Directed Call Pickup feature access code (*97) followed by the extension number to connect with the caller. Treats incoming calls with a busy signal or according to Call Forwarding Busy settings Reach employees and transfer calls faster by simply dialing the extension digits, whether you are calling someone at the next desk or across the country; whether they are at their desk, their remote office or with their mobile device. Dials the last number called when pressing *66 or the redial button on the handset Allows you to forward your number even when dialing from another number. Creates a custom time-based schedule for forwarding calls. Allows designated incoming calls based on Caller ID, time of day, or day of week. All other calls are blocked and the caller is informed that the user does not wish to receive the call. Multiple criteria sets can be defined. Blocks designated incoming calls based on Caller ID, time of day, or day of week. If an incoming call is blocked, the caller is informed that the user is not accepting calls. Multiple criteria sets can be defined. Displays an employee s extension on one or more phones allowing a phone to view the current status of a line that is shared between multiple phones Page 4 TotalCloud PBX Features Guide

5 Collaboration Busy Lamp Field Fax to Six-Way Calling Shows the line condition for other users on the system. Receive unlimited incoming faxes anywhere you receive . Assign a toll-free or direct number to receive an electronic version of any document faxed to that number. Receive sensitive information to your instead of an office fax machine. Reduce printing to only those you need to print and improve document management. Allows an employee to talk with five callers simultaneously. A powerful solution for quick multiperson conversations and small conference calls. Page 5 TotalCloud PBX Features Guide 2015 Birch Communications. All rights reserved

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