HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com"

Transcription

1 HOSTED PBX SERVICE A Detailed Service Overview GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY

2 GLOBALINX HOSTED PBX SERVICE Service Guide GLOBALINX Hosted PBX delivers all the PBX features your company needs via any broadband connection without the need for expensive on-site equipment and related maintenance agreements. Eliminate capital expense, complex installations, and dependence on third-party vendors every time you need to make a change to your service. Our efficient implementation simplifies your service and our online portals allow you to make fast and easy changes on your own. Manage call routing, hunt groups, remote call forwarding, follow-me features, and much more from your desktop with the GLOBALINX Assistant Tool Bar and Custom Account Management (CAM) Portal. Unlimited Business Potential With GLOBALINX Hosted PBX, there is no expensive equipment to buy and install, far lower up-front capital expenditures and no ongoing maintenance agreements. Our efficient system simplifies your service. Calling Plan Overview Hosted Voice Calling Plans GLOBALINX Hosted PBX helps you customize your solution to meet the unique needs of your small business. With GLOBALINX Hosted Calling Plans you pay a budgetable lower per-employee rate because you have all your service and minutes (to US, Canada and PR covered in one low monthly fee. Our International dialing plans include highly competitive international calling rate Seasonal Packages Overview GLOBALINX now provides Seasonal packages for our Hosted PBX Calling Plans. These Seasonal packages provide a specially tailored group of tools for calendar oriented businesses and organizations. The Seasonal packages include near real time seat suspension and turn-up capabilities, forwarding and transfer capabilities, unified messaging, automated attendant capabilities, and mobility services. These tools help to control the costs involved with seasonal or calendar based changes, while keeping the feature sets in place to allow a business or organization to communicate effectively with reduced staff and resources. GLOBALINX service packages are available to meet the fluctuating needs of businesses and organizations without the cost and limitation of trying to modify the premises-based telephony platform of a seasonal business. With these packages, retailers can dramatically reduce their total cost of their off-season communications, while leveraging a quick ramp-up to full capacity when their in-season period begins. Customers can vary the number of seats they want in their in-season and off season categories 2. They can also vary the amount of time that their seats can remain in each category 1. 1: Seats may not remain in off-season status for a period greater than 7 months in a twelve month period. 2: At least one (1) seat must remain In-season, during off-season period.

3 GLOBALINX Hosted PBX Is A Complete Solution That Includes: Most calling plans have unlimited dialing to the U.S., Canada and Puerto Rico included Full range of advanced IP features Industry-leading customer service Laptop Control of IP features on laptop through the use of Assistant Tool bar Choice of feature-rich IP phones and hardware Choice of broadband (GLOBALINX Business Class T1, Bonded T1 or Business Ethernet or bring your own broadband) Professional Installation included with every order 3 GLOBALINX Hosted Calling Plans - Office Unlimited For employees calling nationwide Includes unlimited nationwide calling. Includes all of US, Canada and PR Full Suite of Hosted PBX Services Exec/Admn option supports administration of group and seat permissions and configurations at customer s premise includes Voice Mail Assistant Tool Bar Receptionist Controls inbound and outbound calls for up to 200 employees in one or many locations Perform basic functions quickly and easily, such as call transfer via drag and drop Advanced call control features includes: group call park, call barge-in, and busy camp-on Includes unlimited nationwide calling. Including US, Canada and PR Includes the full suite of Hosted PBX Services Receptionist option can supports administration of group and seat permissions and configurations at customer s premise Includes Voice Mail ` GLOBALINX Hosted Calling Plans - Conference/Common Area For locations with minimal long distance calling needs Unlimited local and Inbound Competitive Metered Rates for Intrastate and Interstate LD NETWORK OVERVIEW 3-Professional installation is priced on an ICB basis in orders above 50 seats.

4 DETAILED PLAN FEATURES Voice s Basic s (Class 5) Includes all the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, call return, 3-way calling, redial, do not disturb, speed dial and hook flash. e911 Service Local emergency services. Unlimited On-net Calling All calls placed to other GLOBALINX Hosted Calling Plan customers are free and unlimited. Unlimited Local Calling Free unlimited local calling. Unlimited Domestic Long Distance Unlimited calls to the U.S., Canada, and Puerto Rico. Extension Dialing Using a 2 to 6-digit extension, users can call coworkers within their company regardless of location. Calling Line ID Offers the capability for the outgoing number to be revealed or blocked by the employee. Hold Lets employees put a caller on hold and resume the conversation with the caller at a later time. Anonymous Call Rejection Enables a user to reject calls from anonymous parties. Call Park Enables users to hold a call and retrieve it from another station within a group. Call Pick Up Enables a defined user to answer any ringing line within their call pick-up group. Call Forwarding Call Forwarding in multiple variations including: Busy, No Answer, Always, and Selective, Not Reachable and Do Not Disturb Simultaneous Ring Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time. Sequential Ring Allows users to have up to five phone numbers ring in a specified sequence when they receive incoming calls that meet specific criteria. Push to Talk / Intercom Enables user-to-user intercom service across an enterprise. Can be configured for the called station to answer automatically. Remote Office Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges. Speed Dial Speed Dial 8/100 Enables users to dial one or two-digit codes to call up to 8/100 frequently-called numbers or long strings of digits that are hard to remember. Call Logs - on Phone Displays records of the user s most recent incoming, missed, and outgoing calls and allows the user to click-todial any number on the logs.

5 Voice Mail s Voice Messaging Voice Messaging allows users to customize their personal greeting. Users can also listen to forward, delete and save each voice message they receive. During playback, users can fast forward, skip, rewind or pause. Voice Message Indication A stutter tone and visual indicator on the phone indicate a new voice mail message. Voice mail as Get voice mails as attachments. Voice mails are attached in a.wav file. If available, the caller s name and number are included in the subject line. Voice Message Call Back Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers. Web-based s Voice Mail Portal Enables users to configure their voice service settings from anywhere they have internet access through an easy-to-use web portal. Voice s Including placing and accepting telephone calls, transferring calls, changing telephone settings and 3-way conferencing. Customer Account Manager (CAM Portal) A web-based tool that allows employees to facilitate a variety of phone functions via the web - click-todial, answer call, call hold & transfer, and configure services. Assistant Tool Bar GLOBALINX Assistant Tool Bar is a light weight desktop communications management product for everyday users of Microsoft Outlook, Microsoft Internet Explorer. Users can manage incoming and outgoing messages, maintain up-to-date connection information, and configure controls on calls and voice mail. Group Administrator s Dialing Restrictions Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing). Music on Hold Plays music to parties on hold. Group administration may replace the default music by uploading a.wav file. Device Inventory Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling GLOBALINX. Password Management Group administrators can re-set user passwords for the web-based portal and the voice mail system. Customer Account Management (CAM) Portal Allows administrators to easily view and manage their voice services online.

6 OPTIONAL ADD-ONS Additional functionality can be added to your GLOBALINX Hosted PBX Service, giving your business even more administrative options and productivity features. Auto Attendant The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting any number of configurable extensions. Additionally, for maximum flexibility, the Auto Attendant can be configured to provide separate business and after hours greetings. Receptionist Receptionist is an attendant console for use by receptionists or telephone attendants who manage and screen inbound calls for enterprises. Receptionist users can perform basic functions quickly and easily, such as call transfer via drag and drop, view busy lamp field status and pick-up calls for monitored personnel. Advanced call control features include group call park, call barge-in, and busy camp-on. Local Appearance Forwarding Numbers Basic dedicated forwarding service or use as a market expansion line so that your business can enjoy a local appearance anywhere in the country. Hunt Groups Hunt Groups allow for automatic distribution of incoming calls to two or more extensions. Extensions may be dialed simultaneously or sequentially and include options for simultaneous ringing and weighted distribution. Shared Call Appearance w/ Line Status Monitoring Allows users to see when a shared line is active on another phone. Users can make a call on an active line that is not in direct use by them. Audio Conferencing And Collaboration Integrated web and audio conferencing functionality supports 2 to 97 participants per call, allowing users to schedule anything from team meetings to prospect-facing webcasts. Easily create, view, modify, and send conference reservations through the web portal. Service includes conference recording and playback capabilities. Toll-Free Numbers Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward toll-free calls to your auto-attendant, hunt group, call center, or any other extension you feel would benefit your business and your customers. Toll-free minute bundles are also available. Vanity Telephone Numbers You may request vanity toll-free numbers like FLOWERS to help you gain mindshare with your customers. If a number you request is available, GLOBALINX will add it to your account just like any other toll-free number. Voice Mailboxes This independent voice mail package with a dedicated phone number can be used by one or many employees to check and receive voice mail messages in the office or on the road.

7 Detailed Group s Auto Attendant s IVR-Automated menus Allow incoming callers to self-direct calls to the appropriate party, which ensures an efficient calling experience. Customizable Menu Options Enables businesses to customize the auto attendant to meet their unique needs. Dial by Extension Allows callers to reach employees by dialing their extension at any time during the auto attendant greeting. Dial by Name Allows callers to reach employees by dialing the letters of the employee s first or last name. Holiday Schedule Group administrators can designate business holidays and set an after-hour greeting for those scheduled dates. Day/Night Schedule Enables group administrators to establish a different Auto Attendant greeting and call flow outside of normal business hours or Receptionists. Transfer to Operator A business can configure the phone menu options to include a transfer to the operator or front desk receptionist, for example. Record Greeting Remotely Enables group administrators to record greetings remotely in case changes arise unexpectedly. Record User Names Employees can record their name associated with their greeting, this name is played when callers dial by name or extension from the Auto Attendant. Audio Conferencing and Collaboration Audio & Web Conferencing Provides one platform for audio conferencing and document sharing. Web-based Conference Management Allows users to quickly create audio and web conferences, setting presenters, reoccurring conferences, and reminder notices. Reservations can be easily viewed, modified, and sent through the web portal. Small to Large-scale Conferencing Conferencing supports 2 to 97 participants per call allowing users to schedule anything from team meetings to prospect-facing webcasts. Conference Setting Controls Multiple controls allow presenters to record the conference, mute/drop participants, lock conference, and more. Record Conferences Record conferences for playback at any time to free up presenter s time from re-presenting over and over again or save recordings as knowledge references. WANT SOME? Call GLOBALINX at for a full-fledged, no nonsense review of your voice and data needs.

Speakeasy Business VoIP

Speakeasy Business VoIP Speakeasy VoIP Service Plans, Features and Hardware One Clear, Simple Solution. ONE CLEAR, SIMPLE SOLUTION Voice + Data + Long Distance + Conferencing + PB Speakeasy VoIP is the smart communication choice

More information

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS End-User Features: All end users are provided with the features described in this section. Alternate Numbers Enables users to have up to ten phone numbers

More information

TXI Telephony Product Book 2012 2012

TXI Telephony Product Book 2012 2012 TXI Telephony Product Book 2012 2012 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Email Messaging Receptionist: Receptionist

More information

TOTALCLOUD PBX FEATURES GUIDE

TOTALCLOUD PBX FEATURES GUIDE TOTALCLOUD PBX FEATURES GUIDE With TotalCloud PBX, Birch offers all the features your business needs in a phone system. Included Features Mobility Mobile Communicator A softphone application that extends

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Hosted PBX Feature Matrix

Hosted PBX Feature Matrix Hosted PBX Feature Matrix Personal Features Basic Seat Standard Seat Seat Account Codes Alternate Numbers Anonymous Call Rejection Authentication Authorization Codes Automatic Call Back Automatic Hold/Retrieve

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

Hosted PBX Admin and End User Guide

Hosted PBX Admin and End User Guide Hosted PBX Admin and End User Guide 3/11/15 CONTENTS Account / Authorization Codes 2 Advanced Hunting 3 Anonymous Call Rejection 3 Anywhere 4 Auto Attendant 5 Call Block 7 Caller ID 7 Call Forwarding 8

More information

Hosted Voice Exchange. High definition telephony for growth you control

Hosted Voice Exchange. High definition telephony for growth you control Hosted Voice Exchange High definition telephony for growth you control 2 Contents About HVX... 4 Why choose HVX?... 4 The Business Benefits... 5 HVX Handsets... 6 Key Features... 8 Productivity and efficiency

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016 FUSIONWORKS BUYER S GUIDE 03/04/2016 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage & Phone Features 4 Select Employee and Phone Features 4 Common Area Seat Features 4 Voice Seat

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

INTRODUCING VERIZON S INTEGRATED COMMUNICATIONS PACKAGE

INTRODUCING VERIZON S INTEGRATED COMMUNICATIONS PACKAGE INTRODUCING VERIZON S INTEGRATED COMMUNICATIONS PACKAGE END-USER FEATURES The Integrated Communications Package (ICP) enables you to manage your call control features easily from the Web or your desktop

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

Linksys SPA942 User Guide. Linksys 942 User Guide

Linksys SPA942 User Guide. Linksys 942 User Guide Linksys 942 User Guide Table of Contents Table of Contents...2 Introduction...3 The Linksys SPA942 IP Phone... 3 Web Portal...3 Telephony Toolbar...4 Document Format...4 Feature Functionality...4 Feature

More information

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

Business Voice Feature Guide

Business Voice Feature Guide Business Voice Feature Guide TABLE OF CONTENTS Account / Authorization Codes 1 Advanced Hunting 2 Anonymous Call Rejection 2 Anywhere 3 Auto Attendant 4 Call Block 6 Caller ID 6 Call Forwarding 7 Call

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: cost SAVINGS with hosted voice www.megapath.com overview Since the Great Recession of 2007, companies of all sizes have watched their budgets carefully, making it

More information

XOptions Flex Features, Functions & Benefits

XOptions Flex Features, Functions & Benefits Product Overview XOptions Flex Features, Functions & XOptions Flex is one simple bundle containing a complete package of communications solutions for business, including unlimited local calling, and a

More information

CloudSpan VoIP Services Feature List

CloudSpan VoIP Services Feature List CloudSpan VoIP Services Feature List Interested in learning how our proven software platform can revitalize your business communications? With CloudSpan by VoIP Supply, we give you the tools and features

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

FOCUS ON YOUR BUSINESS, NOT YOUR BUSINESS COMMUNICATIONS. Welcome to Comcast Business VoiceEdge

FOCUS ON YOUR BUSINESS, NOT YOUR BUSINESS COMMUNICATIONS. Welcome to Comcast Business VoiceEdge FOCUS ON YOUR BUSINESS, NOT YOUR BUSINESS COMMUNICATIONS. Welcome to Comcast Business VoiceEdge Table of Contents Welcome to Comcast Business VoiceEdge... 5 Quick Start: VoiceEdge Common Basic Features...

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Select the IP Telephony features that best suit you

Select the IP Telephony features that best suit you TELSTRA IP TELEPHONY FEATURE PACKS The Telstra IP Telephony feature packs offer a tailored solution for your business. Select the IP Telephony features that best suit you There are many ways to harness

More information

Category: ClearTrunk Hosted PBX Features

Category: ClearTrunk Hosted PBX Features Category: ClearTrunk Hosted PBX s Group: Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level

More information

SMALL BUSINESS USER GUIDE

SMALL BUSINESS USER GUIDE SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find

More information

Cloud Voice & Cloud UC Feature Comparison

Cloud Voice & Cloud UC Feature Comparison Clear Connections In The Cloud Cloud Voice & Cloud UC Feature Comparison September 05, 2014 FUS-CloudVoice-UC-Comparison-090514-D4.3.docx TABLE OF CONTENTS DOCUMENT REVISIONS... 3 INTRODUCTION... 4 COMMON

More information

Polycom IP 550 User Guide. Polycom IP 550 User Guide

Polycom IP 550 User Guide. Polycom IP 550 User Guide Polycom IP 550 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP550 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...4 Feature

More information

COMMAND CENTRAL. Command Central USER GUIDE

COMMAND CENTRAL. Command Central USER GUIDE COMMAND CENTRAL Command Central USER GUIDE Getting Started How to log into your Command Central account The Command Central Dashboard Feature Quick Set Call Logs Help guides Contacts and Speed dials My

More information

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS Affordable and Reliable Ironton Global s cloud-based phone systems use the power of the Internet to deliver your phone service, eliminating the complexity

More information

Digital Voice Services Business User Guide

Digital Voice Services Business User Guide Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Shaw Business SmartVoice Online Feature Management User Guide

Shaw Business SmartVoice Online Feature Management User Guide Shaw Business SmartVoice Online Feature Management User Guide Contents SmartVoice End User Portal User Guide... 3 Logging into the portal... 3 Calling Features...4 Managing incoming calls...4 Alternate

More information

Amcom IP Tel POWERED BY BROADSOFT

Amcom IP Tel POWERED BY BROADSOFT Amcom IP Tel POWERED BY BROADSOFT Unified Communications as a Service Unified Communications (UC) brings together all your real-time communication services such as IM, telephony, video conferencing and

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency Service Guide Save money and maximize bandwidth efficiency Learn More: Call us at 877.634.2728. www.megapath.com Table of Contents Product overview... 3 What is integrated voice?... 3 How it works... 4

More information

YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL. Welcome to Comcast Business Class Voice

YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL. Welcome to Comcast Business Class Voice YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL. Welcome to Comcast Business Class Voice Table of Contents Welcome to Comcast Business Class Voice........................................... 4 Messages Online

More information

Integrated Voice. Service Guide. Save money and maximize bandwidth efficiency Version 201009

Integrated Voice. Service Guide. Save money and maximize bandwidth efficiency Version 201009 Integrated Voice Service Guide Save money and maximize bandwidth efficiency Version 201009 TABLE OF CONTENTS TABLE OF CONTENTS...2 PRODUCT OVERVIEW...3 WHAT IS INTEGRATED VOICE?...3 HOW IT WORKS...4 BASE

More information

IPitomy User Guide Business Phones Conferencing Voice Mail

IPitomy User Guide Business Phones Conferencing Voice Mail IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern

More information

Simply a better way for your business to communicate.

Simply a better way for your business to communicate. Simply a better way for your business to communicate. www.voice-ring.com -346,,, Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business

More information

IP Centrex User Guide Release 2.0

IP Centrex User Guide Release 2.0 IP Centrex User Guide Release 2.0 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,

More information

VoiceManager IP Centrex User Guide Release 2.0

VoiceManager IP Centrex User Guide Release 2.0 VoiceManager IP Centrex User Guide Release 2.0 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical,

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015 CLOUD VOICE BUYER S GUIDE 01/30/2015 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage and Phone Features 3 Select Employees and Phone Features 4 Commom Area Seat Features 4 Employees

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions, Customer

More information

Time Warner Cable Business Class Phone User Guide

Time Warner Cable Business Class Phone User Guide Features of Business Class Phone Caller ID When you receive a call, the name and telephone number of the person calling you is shown on your Caller ID display screen. To use Caller ID: 1. When you receive

More information

io COMPLETE CLOUD VOICE

io COMPLETE CLOUD VOICE OnSite. Offstie. Traveling. Telecommuting. Desktop. Tablet. Smartphone. You want your employees to be dialed in, no matter where they are in the universe. Now, more than ever, maintaining an agile network

More information

CCI Hosted Voice Services Special Calling Features Quick Reference Guide

CCI Hosted Voice Services Special Calling Features Quick Reference Guide CCI Hosted Voice Services Special Calling Features Quick Reference Guide Feature Access Code Calls NOTE: Feature access codes provided in this guide are examples. Anonymous Call Rejection Activation 1.

More information

[VIRTUAL PBX OVERVIEW]

[VIRTUAL PBX OVERVIEW] Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns

More information

vsuite Home Phone Feature Reference

vsuite Home Phone Feature Reference vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact

More information

End-User UC PORTAL USER GUIDE

End-User UC PORTAL USER GUIDE End-User UC PORTAL USER GUIDE INTRODUCTION Introduction Guide Explanation This guide is to be used as an aid to understand the portal in order to utilize all the functionality that VoIP has to offer. This

More information

Hosted PBX Service Summary

Hosted PBX Service Summary SERVICE DELIVERY OVERVIEW Zayo Enterprise Networks offers a centrally managed converged voice and Internet solution for small to medium sized businesses having single or multiple locations. Zayo provides

More information

Hosted Business Voice END USER PORTAL GUIDE

Hosted Business Voice END USER PORTAL GUIDE Hosted Business Voice END PORTAL 13461 Sunrise Valley Drive Ste. 300 Herndon, VA 20171 800.962.9329 www.apptix.com Table of Contents Hosted Business Voice... 1 END... 1 PORTAL... 1 Table of Contents...

More information

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage

More information

Your guide to Hosted Telephony

Your guide to Hosted Telephony Your guide to Hosted Telephony www.bpnetworks.co.uk 0844 822 1212 Contents What is Hosted telephony? 3 How your business can benefit... 4 Hardware & Features 5 Price Overview 6 www.bpnetworks.co.uk 0844

More information

Cisco 7940/7960 User Guide. Cisco 7940/7960 User Guide

Cisco 7940/7960 User Guide. Cisco 7940/7960 User Guide Cisco 7940/7960 User Guide Table of Contents Table of Contents...2 Introduction...3 The Cisco 7940/7960 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...5

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

Barge-In Exempt Users with this service assigned cannot have their calls barged in on by other users.

Barge-In Exempt Users with this service assigned cannot have their calls barged in on by other users. VoIP Glossary Personal Features Alternate Numbers Enables users to have up to ten 10 phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone

More information

RESIDENTIAL DIGITAL VOICE USER GUIDE

RESIDENTIAL DIGITAL VOICE USER GUIDE WELCOME Welcome to USA Communications Digital Voice. We thank you for being our customer; we take pride in providing superior and reliable Residential Digital Voice services to our customers. This document

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User

More information

BROADWORKS FEATURE OVERVIEW

BROADWORKS FEATURE OVERVIEW BROADWORKS FEATURE OVERVIEW Descriptions of the features up to and including Release 13 of BroadWorks are provided below in the following major categories: Features, OAM&P (Operations, Administration,

More information

Taking your desk phone to its logical extension. Cox Business VoiceManager SM

Taking your desk phone to its logical extension. Cox Business VoiceManager SM + Taking your desk phone to its logical extension. Cox Business VoiceManager SM 1 Introducing Cox Business VoiceManager. Your desk phone on your desktop. Cut the cord to your desk phone. Introducing Cox

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

Business Feature Pack

Business Feature Pack Business Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash

More information

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers.

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Hosted Business Class VoIP Features

Hosted Business Class VoIP Features Hosted Business Class VoIP s Customer Portal Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to

More information

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud?

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud? integrates all the voice communication needs of your business in the cloud. We re taking Irish Business Calls to the Cloud, be part of it! Why choose in the Cloud? What s Involved? Business Continuity

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

Table of Contents. HostedVoIP_End_User_Portal_0316rev4.doc Page 2 of 79

Table of Contents. HostedVoIP_End_User_Portal_0316rev4.doc Page 2 of 79 . CenturyLink Hosted VoIP End User Portal User Guide Table of Contents Portal Navigation... 4 Home Page Navigation... 4 Call Logs... 6 Exporting Call Logs... 7 Call Settings... 8 Call Waiting... 9 Auto

More information

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460.

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460. Features GUIDE NewWave Business Solutions Center Contact us today with any questions! newwavebusiness.com Getting Started with NewWave BUSINESS ADVANTAGE VIRTUAL FAX To Setup Virtual Fax: 2. Click Settings

More information

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to

More information

Office Voice User Guide. User Guide

Office Voice User Guide. User Guide Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call

More information

Analog Business Phone User Guide

Analog Business Phone User Guide Analog Business Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

NGT Hosted Digital Voice. User Guide

NGT Hosted Digital Voice. User Guide NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone

More information

Premium Feature Pack

Premium Feature Pack Premium Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

My Hosted PBX Portal User Guide https://mypbx.primus.ca/

My Hosted PBX Portal User Guide https://mypbx.primus.ca/ My Hosted PBX Portal User Guide https://mypbx.primus.ca/ Quick Click Features Call Log Tab Directory Tab Voice Mail Tab Phone Control Tab Concierge Tab Call treatments Find Me Follow Me Remote Phone Call

More information

Hosted Voice from Twin Valley

Hosted Voice from Twin Valley Hosted Voice from Twin Valley www.twinvalley.net/hosted Upgrade Your Communications Service Are you ready to upgrade your communications solution? Twin Valley s Hosted Voice brings a big business phone

More information

Hosted Voice from Twin Valley

Hosted Voice from Twin Valley Hosted Voice from Twin Valley twinvalley.net/hosted Upgrade Your Communications Service Are you ready to upgrade your communications solution? Twin Valley s Hosted Voice brings a big business phone system

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity.

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. UNIFIED COMMUNIC ATIONS Hosted PBX Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. Business IT departments increasingly want to reduce

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

Artisoft s TeleVantage Small Office Edition Phone System

Artisoft s TeleVantage Small Office Edition Phone System Artisoft s TeleVantage Small Office Edition Phone System The right phone system can be a strategic asset to your company. Your phone system is most often the first interaction that a potential customer

More information

KIPCOM Limited. Contrex Service Description

KIPCOM Limited. Contrex Service Description KIPCOM Limited Contrex Service Description CONTREX Contrex represents a new generation of communications platform. This new generation of PABX s is often referred to as an IP based PABX. The 'IP' refers

More information

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks

More information

Hosted PBX introduction

Hosted PBX introduction Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For

More information

Auto Attendants. Call Management

Auto Attendants. Call Management Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based user interface

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information