Introducing hosted telephony from Foehn

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1 Hosted Telephony

2 Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets by removing PBX maintenance costs, hosted telephony systems based on IP can provide a very compelling proposition. how does it work? We will route your communications over a high speed data connection to our hosted network so all you need to get started is an IP phone or even simply a softphone on your PC/ mobile phone The main difference to traditional telephony systems is that instead of paying for upfront hardware and installation, all costs are covered by a low monthly fee and priced on a per-user basis. We take care of your system in our secure, co-located, resilient platform. And when you need to make changes you can simply access your system through a web interface. You can port your existing numbers or select a new number range as required. HOW IT WORKS 3G/LTE mobile Public Internet Security & Authentication IP PBX Public phone network Direct Connect Access Devices Access Network Foehn s hosted platform 1

3 Lower cost of ownership Benefits of Hosted Telephony No capital outlay in purchase, installation and configuration of an on-site PBX. Attractive pay-per-use cost model. Lower call tariffs. Automatic upgrade so no need to replace your whole system every few years. Free calls to your hosted telephony number. This means Site to site and internal calls are free. Minimal IT Support Required and Admin Made Easy Once the lines are in, phones arrive pre-configured so all you need to do is plug and go. Using our easy interface you can simply move, add or change users. Let users manage their own features from their own PCs even less for you to do! Business Continuity and Security Floods or fire...if anything happens at your offices or your remote sites your communication system carries on as normal as it resides in our fully redundant and secure data centre. Low risk, phased migration with Foehn s team of expert professionals. First we install a fully working system so you can check everything is all sorted before you make your final decision to go live. Flexibility Easily move, add and change extensions and dial plans through a simple web interface. Home and remote working is catered for. Our Hosted VoIP telephony is built on open standards meaning that you have the choice as to what sort of handset you go for. Numbers Keep your existing number. Direct Dial Numbers & Extensions NGNS 2

4 Call Features Features Call ID Blocking Call Queuing Schedules Do Not Disturb Call Screening Based on Caller ID Call Forward on Busy Call Forward on No Answer Call Forward Follow Me (concurrent or linear) Call Forward Follow Me Based on Caller ID (concurrent or linear) Call Parking and Retrieval Multi-Level IVR Auto Attendants Inbound & Outbound Routes Ring Groups & Hunt Lists (list of ring groups) Free inter-site calls Audio Conferencing Interactive voice response (IVR) alerts of missed calls Full Call Records Virtual Extensions (pure forwarding). Voic Features Voic to Forwarding Message Waiting Indicator Voic Configuration Visual Voic Web Management of Voic Recordings Access to Voic Messages Media Files Management Music-on-Hold Management and Upload Click-to-Call Recording of Messages 3

5 Call Centre Features ACD Queues Local & Remote Agents Conferencing Conference Rooms Both Fixed & Dynamic Rooms Personal Conferences Real-time Conference Management Directory Company Directory Enhanced Directory Personal Contact List Access to Directory with Click-to-Call Personal Contact List with Click-to-Call Billing Call Directory Records Add-ons CRM application integration (additional charge). Call recording Reception Console with configurable layout and presence status IP Devices for Hosted VoIP Telephony To get started, we can provide you with a selection of reliable and robust IP handsets. These all have a second switch port for connection to the desktop so no additional cabling is required. And, of course you could always opt for the cost effective softphones on your PC too. Foehn can also help you make the most of your existing handset suite through the use of IP gateways. 4

6 I was impressed with their can-do attitude to what we were previously told would be technical barriers to what we wanted to do Peter Webb, Owner Allens Farm Foehn worked with Allen s Farm to provide a hosted telephony service which helped to overcome the issue of connecting telephony in a remote location. Inbound calls into one site are automatically transferred for free to our other site after a number of rings. Essentially, we can operate as if we re all based in one location. Will Griffin, IT Manager Foehn worked with Prism to connect its offices and remote sites to a hosted telephony service helping improve customer service response times. We now have an easily integrated phone system which can effect disaster recovery plans quickly and it also means we can offer customer service outside of office hours, regardless of where our team is based Damien Sambrook, Head of Infrastructure Foehn Hosted Telephony The modern, agile and cost effective approach One Simple Price All the Features For more information To learn more about Foehn, please call or visit Visit our Modern Telephony Resource Centre for expert advice to help you move to the modern hosted telephony way of doing business. Foehn Modern Business Communications fit for today. 5

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