IP Office - Small Office Edition IP406 IP412 Office

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IP Office - Small Office Edition IP406 IP412 Office"

Transcription

1 Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements. Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow. The IP Office platform comprises 3 models: IP Office - Small Office Edition; IP406; and IP412. The IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voic , broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP406 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions. IP Office - Small Office Edition The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voic , Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. The IP Office - Small Office Edition is available in the following configurations: o 4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources o 4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources. IP406 Supports 6 Expansion Modules providing a combination of up to 190 analog and digital extensions, with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 30 optional voice compression channels and 8 port Layer 2 switch. IP412 Office Supports 12 Expansion Modules providing a combination of up to 360 analog and digital extensions, with capacity for 8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 optional voice compression channels and 2 independently Switched LAN ports.

2 All IP Office models support common software, telephones, and applications. Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a Voice-Only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity. When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with an Extreme Networks local area network [LAN] switch), and remote locations connected via Point to Point or Frame Relay. Voice calls can be allocated dynamically and can "bump" a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through. Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited rich transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability to different telephone systems. Avaya IP Office is complementary to Avaya switch technology and VPNet solutions, giving businesses the ability to grow into converged networks. The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as integrated messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management. Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control. Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.

3 What's New With This Release? IP Office 3.1 is even more attractive to independently-owned businesses (single-location and multi-location) as well as branch offices of much larger companies. The software contains new features and support for new devices that will add significantly to the value that IP Office provides to both BusinessPartners and customers. Business Benefits Total voice and data communication solution for small and mid-sized businesses. Functions as a traditional phone system or an IP Telephony Server. Supports both single locations and multi-site networks. Basic call center and voice messaging capabilities are built-in. Scalable as business needs grow. Protects current investments in communications. Features IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including: Full PBX features Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more. Trunk Interfaces A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability. Extensions Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses. Telephones A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need. Advanced Call Routing Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria. Alternate Call Routing Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks. QSig Networking Standards-based multi-site networking to interoperate with other PABXs.

4 IP Office - Converged Voice Communications Capabilities For converged communications, the IP Office acts as an IP telephony server: - Integrated H.323 Gatekeeper and Gateway - Quality of Service (QoS) support through DiffServ for routing IP Office Applications IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications, including: Call Handling - Phone Manager (Lite and Pro options) A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop. Call Handling - Queue Manager and Campaign Manager Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service. Call Handling - SoftConsole for Operators/Receptionists Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment. Call/Contact Center - Compact Business Center Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more. Call/Contact Center - Compact Contact Center The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents. Conferencing The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. IP Office Voic Pro complements the built-in meet-me conference bridge facility on IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security. Conferencing Center, an optional application, is a web-based software package that consists in two parts: a "Conferencing Center Scheduler" to book and reserve conferences, and a "Conferencing Center web client" to complement an audio conference with a web interface. Interactive Voice Response (IVR) and Text to Speech Create automated customized systems allowing callers to interact with business

5 information, for example, Account inquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers. Messaging - Integrated Messaging Voice messages can be automatically forwarded to an SMTP server or MAPI compliant client and with Integrated Messaging Pro also synchronized with a Microsoft Exchange server. Messaging - Voic (Embedded, Lite and Pro options) Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to retrieve phone messages via the PC Soft Phone, and much, much more. Auto Attendant is enabled with Voic Pro and with Embedded Voic for Avaya IP Office Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator. Open CTI interfaces TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit. IP Office - Data Communications Capabilities For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution: Internet Access Firewall protected, leased line or dial-up connectivity via PRI, T1 or WAN port: highspeed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web. Routing Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions. Security NAT (Network Address Translation) and built in firewall to protect your internal network. IPSec support allows secure data transmission across public IP Networks using 3DES encryption. DHCP Automatic IP address allocation for local and remotely attached PCs. Remote Access Server Access to local LAN servers via optional two-channel V90 modem or digital trunks:

6 individual firewall security, access control per user, and standards-based security enable remote workers. LAN Switching The Avaya IP Office Small Office Edition has a 4 switched ethernet ports (Layer 2) plus a fifth Ethernet WAN port (Layer 3). The IP406 offers an 8 port ethernet switch (Layer 2). The IP412 offers 2 switched Ethernet ports (Layer 3). LDAP client support For standards based directory synchronization. IP Office - Management Tools The full IP Office solution (phone system, router/firewall/dhcp server, Voice Mail and other applications) are easily managed through the IP Office Manager. The IP Office Manager is a Windows PC software application that connects to the IP Office system using TCP/IP. It can be on the same LAN as the IP Office, remote on the WAN, or connected via the Remote Access Server with either a Terminal Adaptor, Router, or the optional Modem 2 package. A suite of IP Office Wizards can also be used to configure systems and to manage user adds, moves and changes. These wizards make setting up and using the IP Office very easy BusinessPartners can use them or allow clients to access them for basic moves, adds and changes. Call Accounting IP Office provides built-in call accounting capability that includes tracking, maintaining call accounting records along with reporting capability accomplished via IP Office SMDR utility. The call accounting features of IP Office help small and medium-size businesses manage and control calling costs and communications expenses by accounting for and monitoring every call. Businesses can bill clients for calls made on their behalf and track and/or allot calling costs inside their company for bill-back purposes. Call Center / Customer Management Avaya IP Office supports a range of call center operations from small, informal customerfacing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support). IP Office Compact Business Center is an excellent value-for-money entry-level tool for small customer-facing departments. It provides reports on real-time and historical information for up to 3 groups as well as providing information on the operation of the system as a whole.

7 Enhanced call center capabilities are available via the Avaya IP Office Compact Contact Center. Scaling from 5 to 75 agents, this modular solution offers , Web chat, and Web Call Me capabilities. Other important capabilities include support for outbound calling, call blending and prioritization to maximize agent productivity and help ensure high value customers receive the right level of service. More than 72 standard real time and historical reports help managers to better track and control operations. IP Office Compact Contact Center is integrated with the Microsoft Business Solutions CRM application, enabling customer records to be attached to an incoming call and 'screen-popped to the person answering the call. Tightly integrated with the Avaya IP Office portfolio, Avaya IP Office supports a range of call center operations from small, informal customer-facing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support). IP Office Contact Center solutions allow organizations to manage their customer facing departments or contact center effectively and improve customer service. The Avaya IP Office Compact Contact Center solution provides managers with a real-time view of call center activity to enable them to manage by exception to help maximize performance. By enabling the use of multiple media types, the Compact Contact Center allows businesses to answer customer concerns and issues in the way customers prefer and in a timely and managed manner. Integration with Microsoft CRM enables businesses to provide a more personalized service to improve customer loyalty. Call Handling IP Office simplifies day-to-day calling handling with a wide range of features, from basic hold, transfer and conference, to advanced capabilities such as Meet-me Conferencing and barge-in. With Phone Manager, a PC manages calls through an easy to use graphical user interface and sends them through a traditional handset or through the IP Softphone and a sound card in the PC. SoftConsole is a PC-based operator console that provides a visible display of call information. SoftConsole users can simultaneously view caller information, directory information (for pointand-click call routing), held calls and company-wide phone status. Call handling features streamline communications, make it easier for customers and suppliers to reach associates and departments, and improve associate productivity. The advanced call handling features of IP Office automate routine tasks, enable collaboration, and improve customer service.

8 Phone Manager brings the features and functionality normally available on feature phones to every user s desktop PC for greater ease of use and improved productivity. SoftConsole enables phone operators/receptionists to easily answer, route and manage incoming calls from the screen of their PCs. This application enables businesses, no matter how small, to handle calls in a very professional manner. Computer Telephony Integration The Computer Telephony Integration (CTI) features of IP Office integrate phone and PC functions to deliver a variety of capabilities. CTI provides access to information in company databases during phone calls. For example, an incoming call from a customer could automatically generate a screen pop of detailed information about that customer on a service representative's PC screen. Employees can also control their phone via a familiar, easy to use graphical user interface (GUI) on their PC screen. CTI is based on the TAPI (Telephone Applications Programming Interface) standard, which supports use of Microsoft Windows applications such as Microsoft Outlook. Through CTI, IP Office can improve employee efficiency and productivity by combining the capabilities of the telephone and the PC behind one easy to use GUI. It can enhance customer contacts by providing access to important information to associates. Support for TAPI helps extend the value of investments in IP Office. Conferencing IP Office offers the Meet-Me Conferencing Bridge, which supports conferences with up to 2 x 64 parties and may require conference attendees to have a PIN number to add a level of security to the conference (requires the Voic Pro application). IP Office Conferencing Center provides audio and web-based conferencing capabilities. Conferences can be scheduled and confirmed in advance by , or set up as and when required. Conferencing enables associates to cost effectively conduct meetings over the phone and collaborate spontaneously for information sharing and decision-making. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. IP Telephony IP Telephony - routing calls over Internet Protocol (IP) networks using Voice over IP (VoIP) technology - is ideal for business with voice intensive applications, such as call centers, and

9 enterprises with significant voice communications costs, such as those with branches and clients located around the world. To ensure quality, Avaya IP Office dynamically allocates bandwidth to voice calls and can even bump a data transmission to ensure that the voice call is unaffected. Routing calls over IP networks is less costly than using traditional voice networks and enables businesses to take advantage of advanced applications like messaging and call center. With IP Office, businesses can elect to use IP Telephony immediately, or migrate to it at a later time. Management of Call Costs IP Office delivers a range of capabilities for managing and controlling the cost of outgoing calls. Administrators can program call restrictions to prevent or limit phone use. Least cost routing automatically determines and employs the lowest cost options for all calls. Conferencing enables associates to cost effectively conduct meetings over the phone and collaborate spontaneously for information sharing and decision-making. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. Messaging IP Office comes standard with Voic Lite, a built-in voice messaging feature. It supports detailed, confidential messaging for individuals and hunt groups, allowing them to quickly and conveniently receive, manage and respond to messages from customers, suppliers or employees. The Voic Pro option provides advanced capabilities such as automated attendant, directory access, and centralized voice messaging. Scaling from 2 to 30 simultaneous calls, it supports message handling for individuals or groups, provides information to callers, assists the operator during periods of heavy call activity, and more. When used with networked Avaya IP Office sites, Voic Pro's centralized voice messaging feature enables a one voice messaging system to handle all messaging needs. Voic Pro can dial subscribers back, internally or externally, as soon as a voice mail message is left so users can respond quickly to high priority messages. The Unified Messaging option allows users to consolidate all messages into one inbox, and retrieve, respond and manage them from any phone or PC connected to the Internet. Users can hear their messages via a telephone and hear and/or read their voice messages via their PC. Support for INTUITY AUDIX messaging (via DEFINITY or MultiVantage platforms) delivers messaging capabilities for businesses with a distributed branch office/small office environment that want to leverage the economies and functionality of a centralized voice messaging solution. IP Office offers several messaging choices to meet the specific needs of small and medium-size businesses. Each can help ensure associates stay connected to the business at all times and from any location.

10 Ensuring that customer calls get through and reach the right person, extension or department every time leads to improved customer service. Employee efficiency and productivity are maximized as calls can be routed appropriately and handled quickly during peak call periods. Networking Using Small Community Networking, IP Office allows multiple Avaya IP Office systems to be linked together using a standard data network (including Frame Relay), providing feature transparency and advanced applications, such as centralized voice messaging. As a local-area network (LAN) hub, IP Office can connect up to eight PCs and a router with standards-based directory support for integration into an existing IT environment. With IP Office s networking features, businesses can extend communications capabilities to remote locations, unify voice communications across multiple sites, or connect branch sites. Linking multiple locations via Avaya IP Office is a cost-effective way to enhance the value of existing investments, improve operations, and control costs for communications and system management. Applications such as messaging can be shared transparently between locations and administered more efficiently. System Administration / Management Tool An integral part of the Avaya IP Office solution, the Manager application provides a single point of management, including applications. The Manager provides remote management facilities, and off-line configuration, and is capable of managing any number of Avaya IP Office sites from a single location all subject to user-specific permissions. Using the IP Office Manager application, the System Administration functionality of IP Office lets administrators monitor, maintain, change or upgrade the communications system. The application uses powerful built-in diagnostics to alert administrators when they need to take action, which can be done remotely. Avaya also backs IP Office with a comprehensive set of installation and configuration tools (Wizards) which are provided free of charge with every IP Office system to speed up simple installations. These tools help companies monitor activity across all locations to control costs, increase efficiencies and drive improved system performance. With a Windows-based program and reliable backup, support and diagnostics, IP Office makes administration simple, quick and convenient freeing administrators to work on other tasks. The installation and configuration tools (Wizards) allow for shorter installations, less time spent on configurations, fewer mistakes and therefore greater customer satisfaction.

11 Wireless Mobility IP Office supports a range of digital wireless phones, which provide in-building wireless communications capability. The mobility capabilities available with IP Office allow associates to stay in touch with customers, colleagues, and suppliers wherever they work within their location at their desk, in a conference room, or on the factory floor. This mobility allows businesses to cost-effectively enhance call coverage and improve customer service.

IP Office - Voice Communications Capabilities

IP Office - Voice Communications Capabilities IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:

More information

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management Avaya IP Office Family Overview The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication All supported by Avaya Labs and

More information

Avaya IP Office Family Overview

Avaya IP Office Family Overview Avaya IP Office Family Overview The all-in-one solution for your business needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

Avaya IP Office Solution

Avaya IP Office Solution Avaya IP Office Solution The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services HThe

More information

Chapter 1. Introduction

Chapter 1. Introduction Chapter 1. Introduction 2010 AVAYA All rights reserved. Page 5 1. Introduction This document is not a contractual document. The specification of the Avaya IP Office family is subject to change without

More information

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution Avaya TM IP Office Solution The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

What s new in IP Office R2.0

What s new in IP Office R2.0 What s new in IP Office R2.0 15 ways Avaya has made IP Office better than ever IP Telephony Contact Centers Unified Communication Services IP Office R2.0 is a major release with new capabilities that address

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

A vaya IP Office. The All-in-One Solution for Growing Businesses. Unified Communication

A vaya IP Office. The All-in-One Solution for Growing Businesses. Unified Communication A vaya IP Office The All-in-One Solution for Growing Businesses IP Telephony Contact Centres Unified Communication Services Avaya IP Office has been awarded Product of the Year winner for 2003 by INTERNET

More information

Specialist IP Office Implement Elective Exam 132-S-906.1 Study Guide

Specialist IP Office Implement Elective Exam 132-S-906.1 Study Guide Specialist IP Office Implement Elective Exam 132-S-906.1 Study Guide Specialist IP Office Implement Elective Exam (132-S-906.1) Study Guide The chart below details the six (6) sections that comprise the

More information

Contact Centers Unified Communication Services

Contact Centers Unified Communication Services A v a y a I P O f f i c e M e s s a g i n g & C a l l H a n d l i n g D e l i v e r i n g P r o d u c t i v i t y a n d P e r f o r m a n c e M e s s a g i n g a n d c a l l h a n d l i n g s o l u t i

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Avaya IP Office. Converged Communications. Contact Centres Unified Communication Services

Avaya IP Office. Converged Communications. Contact Centres Unified Communication Services Avaya IP Office Converged Communications Streamlining and simplifying communications by bringing your voice, data and Internet all together IP Telephony Contact Centres Unified Communication Services Simplicity

More information

TSC (Total Solution Communications Ltd)

TSC (Total Solution Communications Ltd) TSC (Total Solution Communications Ltd) 1 Parkway Drive, Mairangi Bay, North Harbour Phone: 09 477 2888 Fax: 09 477 2889 E-Mail: info@tsc.co.nz Web: www.tsc.co.nz A vaya IP Office Converged Communications

More information

IP Office Phone System Features

IP Office Phone System Features IP Office Phone System Features The Avaya IP Office platform represents the ideal, most versatile office telephone system for small and medium business that money can buy. Our customers love it and industry

More information

IP Office 2.1. Product Description. 11th May 2004 - Issue 11b

IP Office 2.1. Product Description. 11th May 2004 - Issue 11b IP Office 2.1 Table of Contents 1. Introduction... 1 Avaya IP Office Family... 1 What's New in IP Office 2.1... 2 Voice Communication Solution... 3 Converged Voice Communications Solution... 3 Data Communication

More information

Contact Centers Unified Communication Services

Contact Centers Unified Communication Services A v a y a I P O f f i c e C o n v e r g e d C o m m u n i c a t i o n s S t r e a m l i n i n g a n d s i m p l i f y i n g c o m m u n i c a t i o n s b y b r i n g i n g y o u r v o i c e, d a t a a

More information

IP Office Release 5 Product Description

IP Office Release 5 Product Description 15-601041 Issue 19.k.- (20 October 2009-08:45) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the

More information

A vaya IP Office Messaging & Call Handling

A vaya IP Office Messaging & Call Handling A vaya IP Office Messaging & Call Handling Delivering Productivity and Performance Messaging and call handling solutions that enhance collaboration, productivity and your bottom line IP Telephony Contact

More information

MITEL. 5000 Communications Platform

MITEL. 5000 Communications Platform MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing

More information

IP Office 4.0. Product Description. 15-601041 - Issue 15c (31st January 2007)

IP Office 4.0. Product Description. 15-601041 - Issue 15c (31st January 2007) IP Office 4.0 Product Description 15-601041 - Issue 15c (31st January 2007) IP Office Product Description Contents 1. Introduction...7 Notice... 7 Avaya IP Office Family... 7 What's New in IP Office 4.0...

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

The Raven Computers introduction to Avaya IP Office

The Raven Computers introduction to Avaya IP Office The Raven Computers introduction to Avaya IP Office IP Office - advanced communication for any company 10 reasons to choose Avaya IP Office 1 The right model for your business - With several models to

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

Avaya Product Comparison

Avaya Product Comparison avaya.com Avaya Product Comparison Small and Medium Enterprise Systems August 2010 Architecture and Capacity Avaya Business Architecture / Models Single Server; Hybrid IP PBX Business 50 (BCM50) Business

More information

TSimplifying your everyday communications

TSimplifying your everyday communications A vaya IP Office Telephones TSimplifying your everyday communications The right telephone can improve the efficiency and productivity of everyone in your organization simplify the flow of information and

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features Our commitment Allworx delivers on the promise of VoIP telephony for businesses by overcoming the daunting price and functionality obstacles of other suppliers. Up to now, competitive product offerings

More information

Services. IP Telephony

Services. IP Telephony A v a y a I P O f f i c e T e l e p h o n e s S i m p l i f y i n g y o u r e v e r y d a y c o m m u n i c a t i o n s T h e r i g h t t e l e p h o n e c a n i m p r o v e t h e e f f i c i e n c y a

More information

Avaya IP Office CRM Solutions

Avaya IP Office CRM Solutions Avaya IP Office CRM Solutions The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

A vaya MERLIN MAGIX Integrated System

A vaya MERLIN MAGIX Integrated System A vaya MERLIN MAGIX Integrated System IHow do you do business today? If you are like most companies, you probably do business a lot differently today than ever before: Selling products and services over

More information

IP Office 3.2. Product Description. 15-601041 - Issue 14c (28 th June 2006)

IP Office 3.2. Product Description. 15-601041 - Issue 14c (28 th June 2006) IP Office 3.2 Product Description 15-601041 - Issue 14c (28 th June 2006) Table of Contents 1. Introduction...7 Notice... 7 Avaya IP Office Family... 7 What's New in IP Office 3.2... 11 Voice Communication

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

Panasonic Telephone Systems

Panasonic Telephone Systems Panasonic Telephone Systems www.voicesonic.com Phone: 877-289-2829 Comparison of Avaya IP Office 500 vs. Panasonic KX-TDE For the Small Business Market July 2008 This report summarizes the major advantages

More information

IP Office Release 6 Product Description

IP Office Release 6 Product Description 15-601041 Issue 20.g.- (04 March 2010-08:39) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM Business Challenges Today Ever-changing complex business needs Teams that are not in the same physical location Telecommuting and mobile staff The need

More information

Comparison of Panasonic NCP1000 vs. Avaya IP Office 500 For the Small- to Medium-Sized Business Market December 2008

Comparison of Panasonic NCP1000 vs. Avaya IP Office 500 For the Small- to Medium-Sized Business Market December 2008 Comparison of Panasonic NCP1000 vs. Avaya IP Office 500 For the Small- to Medium-Sized Business Market December 2008 This report summarizes the major advantages of NCP1000 over IP Office 500 for the small

More information

MITEL. 3000 communications system

MITEL. 3000 communications system MITEL 3000 communications system The Scalable, Voice-centric Communications Platform for Business Today s diverse environments require advanced communications technology to address new and dynamic ways

More information

Family of Products. Award-winning phone systems for businesses

Family of Products. Award-winning phone systems for businesses Allworx Family of Products 2007 Allworx Family of Products Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites,

More information

IP Office 3.1. Product Description. 14th September 2005 - Issue 13a

IP Office 3.1. Product Description. 14th September 2005 - Issue 13a IP Office 3.1 Table of Contents 1. Introduction... 11 Avaya IP Office Family...11 What's New in IP Office 3.1...12 Voice Communication Solution...13 Converged Voice Communications Solution...13 Data Communication

More information

MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS CONNECTING YOUR FUTURE KX-NS500 UNIFIED COMMUNICATIONS PLATFORM

MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS CONNECTING YOUR FUTURE KX-NS500 UNIFIED COMMUNICATIONS PLATFORM MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS KX-NS500 UNIFIED COMMUNICATIONS PLATFORM CONNECTING YOUR FUTURE 1 THE SYSTEM THAT GROWS WITH YOUR BUSINESS Save communication costs Save network costs Save

More information

Avaya IP Office Applications

Avaya IP Office Applications Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services Avaya IP Office Applications ITools that empower employees and customers In

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Integrated Communications Platform

Integrated Communications Platform Integrated Communications Platform Voice services Data networking Applications Remote administration and multisite management The InstantOffice system is a robust, modular Integrated Communications Platform

More information

24x Overview. Communication systems designed exclusively for small businesses

24x Overview. Communication systems designed exclusively for small businesses Allworx 24x Overview Communication systems designed exclusively for small businesses Finally, a VoIP system with a fully integrated T1/PRI that Saves you money Doesn t compromise on features Provides an

More information

PARTNER Advanced Communications System (ACS)

PARTNER Advanced Communications System (ACS) PARTNER Advanced Communications System (ACS) Over 1 million systems sold IP Telephony Contact Centers Unified Communication Services Get the powerful communications capabilities your growing business needs

More information

MITEL. 5000 Network Communications Solutions

MITEL. 5000 Network Communications Solutions MITEL 5000 Network Communications Solutions Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization

More information

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0 Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development

More information

Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 IP Office 412 End of Sale Regional Availability: Global

Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 IP Office 412 End of Sale Regional Availability: Global End of Sale Notice Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 Subject: IP Office 412 End of Sale Regional Availability: Global Summary As part of its on-going program of

More information

IP Office 3.0. Product Description. 2 nd March Issue 12r

IP Office 3.0. Product Description. 2 nd March Issue 12r IP Office 3.0 2 nd March 2005 - Issue 12r Table of Contents 1. Introduction... 11 Avaya IP Office Family...11 What's New in IP Office 3.0...12 What Was New in IP Office 2.1...13 Voice Communication Solution...14

More information

Family of Products. Family of Products

Family of Products. Family of Products Allworx Family of Products Family of Products Allworx 2011 Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites,

More information

Avaya IP Office Platform

Avaya IP Office Platform Avaya IP Office Platform A perfect fit for your small business needs The Avaya IP Office Platform is a highly modular telephone system designed specifically for small businesses. The award-winning IP Office

More information

TDS Series. Enterprise Class Hybrid IP Communication System. A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS

TDS Series. Enterprise Class Hybrid IP Communication System. A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS TDS Series Enterprise Class Hybrid IP Communication System A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS TDS Series Enterprise Class Communication System Support

More information

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com Avaya IP Office Simple yet robust collaboration solution for SMBs Benefits Serve customers effectively Give your business a competitive edge by keeping your communications at peak performance. Easy to

More information

Avaya Product Comparison

Avaya Product Comparison Avaya Product Comparison Small and Medium Enterprise Systems June 2012 Architecture / Models Single Server; Hybrid IP PBX The IP Office 500 is a single SME Communications platform with pay as you grow

More information

business communications server KX-ns1000 Discover a world of benefits in one business communications solution.

business communications server KX-ns1000 Discover a world of benefits in one business communications solution. business communications server Discover a world of benefits in one business communications solution. An IP Platform to Deliver Business Communication INTRODUCING THE PANASONIC In the current era Business

More information

Comdial. Your Connection to the Powerful New World of Convergence.

Comdial. Your Connection to the Powerful New World of Convergence. Comdial. Your Connection to the Powerful New World of Convergence. The future of telephony is here. Are you ready? Comdial's powerful convergence platform lets you integrate IP functionality when your

More information

Cisco IP Communications Express: Cisco Unified Callmanager Express with Cisco Unity Express

Cisco IP Communications Express: Cisco Unified Callmanager Express with Cisco Unity Express Cisco IP Communications Express: Callmanager Express with Cisco Unity Express Cost-Effective IP Communications Solution for the Small Office Cisco Unified CallManager Express provides call processing for

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services

A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services T h e A v a y a C o n v e r g e d I n f r a s t r u c t u r e p o

More information

2- SIP Endpoint Support (IP Endpoint License required per user) Note that Avaya cannot guarantee operation beyond making and receiving calls.

2- SIP Endpoint Support (IP Endpoint License required per user) Note that Avaya cannot guarantee operation beyond making and receiving calls. IP Office Release 5 Product Overview IP Office Release 5 will be supported on the following hardware: IP500 IP406V2 (PCS 8 and later) IP412 All Telephones currently supported in IP Office 4.2 IP Office

More information

Allworx. Family of Products. Communication systems designed exclusively for small businesses

Allworx. Family of Products. Communication systems designed exclusively for small businesses Allworx Family of Products Communication systems designed exclusively for small businesses Whether your business has 10 employees at a single site or 100 employees at multiple sites, traditional phones

More information

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS The right call for your business. High Performance for Your Business Dozens of productivity and convenience features, right out of the box. One compact server, about the size of a phone book, supports

More information

Comparison of Panasonic NCP500 vs. Toshiba Strata CIX40 For the Small Business Market. December 2008

Comparison of Panasonic NCP500 vs. Toshiba Strata CIX40 For the Small Business Market. December 2008 Comparison of Panasonic NCP500 vs. Toshiba Strata CIX40 For the Small Business Market December 2008 This report summarizes the major advantages of NCP500 over CIX40 for the small business customer. Differences

More information

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions VERY Advanced KX-NCP500 and KX-NCP1000 Unified Communication Solutions Network Communication Platform communications solutions designed to enable your business Unified Communications. Enhance and streamline

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

Lab Testing Summary Report

Lab Testing Summary Report Lab Testing Summary Report April 2007 Report 070409 Product Category: SMB IP-PBX Vendor Tested: Avaya Product Tested: Avaya Distributed Office Key findings and conclusions: Interconnected IP-PBX targeted

More information

OVERVIEW Intelligent Communication Solutions for Law Firms

OVERVIEW Intelligent Communication Solutions for Law Firms OVERVIEW Intelligent Communication Solutions for Law Firms IP Office the Intelligent Communications solution for small and midsize law firms avaya.com 2 Millions of users in small and midsize businesses

More information

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE

IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE OVERVIEW IP COMMUNICATIONS FOR THE SMALL OR AUTONOMOUS BRANCH OFFICE Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total

More information

Reduce costs Serve better. Sell more Get connected

Reduce costs Serve better. Sell more Get connected A v a y a I P O f f i c e Reduce costs Serve better. Sell more Get connected IP Office the "All-in-One" Communications Solution for Small and Medium-Size Companies IP Telephony Contact Centers Unified

More information

COMPLEX SYSTEMS ONE SOLUTION

COMPLEX SYSTEMS ONE SOLUTION Communications Products, Inc. United States Coast Guard Avaya IP Office Training DAY 1 LESSONS 1, 2 & 3 COMPLEX SYSTEMS ONE SOLUTION Lesson 1 Introduction & Familiarization to IP Office Lesson Objective:

More information

Allworx. Family of Products. Award-winning phone systems for businesses

Allworx. Family of Products. Award-winning phone systems for businesses Allworx Family of Products 2011 Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites, traditional phones lines,

More information

Maximiser OS Platforms. SpliceCom. Britain s leading developer of telephone systems

Maximiser OS Platforms. SpliceCom. Britain s leading developer of telephone systems Maximiser OS Platforms SpliceCom Britain s leading developer of telephone systems SpliceCom Systems The wide range of unique, field proven business telephony solutions available from SpliceCom allows you

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

IP Office Release 6.0 Product Description

IP Office Release 6.0 Product Description 15-601041 Issue 20.p.- (05 August 2010-11:04) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the

More information

UC Desktop Suite. NEC Corporation of America www.necam.com

UC Desktop Suite. NEC Corporation of America www.necam.com UC Desktop Suite NEC Corporation of America www.necam.com UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization

More information

FacetPhone IP-PBX. IP From the Ground Up

FacetPhone IP-PBX. IP From the Ground Up FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

NCP Network Communication Platform

NCP Network Communication Platform NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500 / 1000 When it s your business, there s Panasonic Enhanced Communications Solutions Customized communication solutions for

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

E X P E R I E N C E T H E EDGE

E X P E R I E N C E T H E EDGE EXPERIENCE THE EDGE The Right Call For Your Business One of your most important business assets is your IP communication system. The right system gives you the power to attract customers, increase productivity,

More information

How To Select The Next Generation Telephone System ss

How To Select The Next Generation Telephone System ss How To Select The Next Generation Telephone System ss White Paper 360 Visibility Inc. & AltiGen Communications HOW TO CHOOSE A BEST OF BREED NEXT GENERATION PHONE SYSTEM A small to mid-sized company looking

More information

Communication systems designed exclusively for small businesses

Communication systems designed exclusively for small businesses Allworx 6x Overview Communication systems designed exclusively for small businesses Finally, the phone and PC network system that Saves you money Doesn t compromise on features Provides an easy transition

More information

OpenScape Enterprise Express is

OpenScape Enterprise Express is OpenScape Enterprise Express An all-in-one solution OpenScape Enterprise Express combines enterprise Voice, Unified Communication and Collaboration and Mobility into one streamlined package for mid-size

More information

KX-NCP500/1000 NCP Network Communication Platform. Panasonic System Networks Company of America. Home and Business Communications

KX-NCP500/1000 NCP Network Communication Platform. Panasonic System Networks Company of America. Home and Business Communications NCP500/1000 NCP Network Communication Platform Panasonic System Networks Company of America Home and Business Communications Enhanced Communications Solutions When it s your business, there s nothing small

More information

For a Converged World

For a Converged World For a Converged World Aspire from NEC allows you to converge your voice and data network and enjoy the many advantages of Voice over Internet Protocol (VoIP) while enjoying the hundreds of features you

More information

IP Office Receptionist

IP Office Receptionist IP Office Receptionist Efficient and Professional Call Handling Overview Receptionists can handle dozens, even hundreds of calls daily, so it s easy to see how important it is to deploy a phone application

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Legal Services. Solutions

Legal Services. Solutions Legal Services Solutions Making a case for more efficient business communications Legal services providers have unique, dynamic requirements that demand more than a one size fits all approach to business

More information

UNIVERGE SV8100 UC Desktop Suite

UNIVERGE SV8100 UC Desktop Suite UNIVERGE SV8100 UC Desktop Suite NEC Australia nec.com.au UNIVERGE SV8100 UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that

More information

For a Converged World

For a Converged World For a Converged World ... the right technology, the right time, the right choice. Aspire from NEC is a family of telephone systems ranging in size from 4 to hundreds of extensions tailored to meet the

More information

NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500 / 1000

NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500 / 1000 NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500 / 1000 When it s your business, there s Panasonic Enhanced Communications Solutions Customized communication solutions for

More information

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10 Selling Strategies and Future Direction for NetVanta Unified Communications Solutions Samir Kakkar IPT/UC Product Manager 11/16/10 2 Why are we here today? Selling strategies for NetVanta Unified Communications

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Avaya. A v a y a I P. O f f i c e FOR MORE INFO CALL 212 TELEPHONE ( 835-3746) www.automatedsys.net

Avaya. A v a y a I P. O f f i c e FOR MORE INFO CALL 212 TELEPHONE ( 835-3746) www.automatedsys.net Avaya A v a y a I P O f f i c e E n h a n c i n g c u s t o m e r s e r v i c e... C o n t r o l l i n g c o s t s... O p e r a t i n g y o u r b u s i n e s s w i t h o p t i m u m e f f i c i e n c y

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

Voice over IP Basics for IT Technicians

Voice over IP Basics for IT Technicians Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements

More information

Product Brief Nortel Business Communications Manager 50

Product Brief Nortel Business Communications Manager 50 Product Brief Nortel 50 Now small business sites can enjoy affordable, converged voice and data communications that were previously only available to larger organisations. Voice telephony and converged

More information