VMX Business Phone Systems. Connecting People Connecting Business. Customer Proposition

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1 VMX Business Phone Systems Connecting People Connecting Business

2 What is the VMX? Private on-premise telephone system (PBX) that enables phones to communicate with the outside world through the Internet. 2

3 Benefits Saves Money Exhibits Professionalism Improves Quality & Efficiency Lower call charges Lower line rental charges Up to 50% reduction in phone bills Business grade services & features Automated attendants Automatic Call Distribution to Teams Call Recording Call traffic analysis reports Connects remote/home workers 3

4 Typical Office Network Telephone Network Internet Separate voice and data networks High line rental costs High call costs ISDN BRI or PSTN Lines Broadband Line ISDN NT1+ Modem Analog Phones Credit Card & Fax Machines Personal Computers 4

5 Modern Office with VMX Telephone Network Internet Voice and data share one network VMX routes all calls through the Internet No line rental costs (except broadband) Low call costs through Internet High quality broadband is essential Broadband Line Modem VMX Credit Card IP Phones Personal Computers Fax by 5

6 VMX with ISDN Telephone Network Internet Keep some ISDN lines as a contingency against broadband failure or use ISDN instead of broadband ISDN NT1+ ISDN BRI or PSTN Line Broadband Line Modem VMX Credit Card IP Phones Personal Computers Fax by 6

7 VMX with GSM Mobile Network Internet Route all outgoing calls to mobiles through the Mobile Network to avail of any mobile-to-mobile minutes deals GSM Broadband Line Modem VMX Credit Card IP Phones Personal Computers Fax by 7

8 VMX Features Standard features Automated attendants (IVR) Call conferencing Call distribution (ring groups) Call forwarding / transfer Call hold/park/pickup Call logs (history) Call services menu Inbound & outbound call routing Message of the day Time of day routing Voice mail by Web interface Remote Access by Reseller/Emutex Premium Features Call recording Call queuing Conference bridges 8

9 VMX Hardware VMX Base Platform - facilitates up to phone extensions 64 concurrent calls standard PSTN speech quality (G.711) mobile phone speech quality (G.729) 4 Basic Rate ISDN (BRI) lines Broadband consumption per phone call G Kbps G Kbps Modern, power efficient technology 5 to 25 Watts Desk or rack mountable form factors Portable in event of future office moves VMX 9

10 Handsets VMX supports a range of stylish, high quality IP phone handsets Including soft phones which run on desktops, laptops and smart phones CounterPath Bria Soft phone for PCs & smart phones 10

11 Connecting Other Devices Fax Use Fax by service no paper or machines! Connect to VMX through Analog Terminal Adaptor (ATA) Connect to analog line split from broadband line (if available) Credit Card Terminal Same connection choices as Fax Use modern Ethernet Credit Card Terminal High speed secure transactions via Internet Analog Phones Same connection choices as Fax 11

12 Customer Prerequisites Broadband Business Grade Broadband essential upgrade may be required Upstream bandwidth more important than downstream Recommend minimum 8Mbps/1Mbps, uncontended if possible Modem, Firewall and Router Business grade broadband modem is essential OR Configure modem into Bridge mode; use separate Firewall/Router Traffic Shaper (Traffic Bandwidth Manager) Shaper essential if voice and data share same broadband line Prioritises voice traffic ahead of data to maintain high call quality Alternative option use a dedicated broadband line for voice Office Wiring CAT5 Ethernet LAN cabling share your existing computer network Power sockets for phones or Power over Ethernet Switches (POE) 12

13 Complete Solution A solution is a bundle of equipment & services VMX PBX is only one part of a complete solution What could be in a bundle? VMX PBX & Software Features Phones Ethernet Switch Traffic Shaper Broadband Where do the phone calls go? VMX routes calls to an Internet Telephone Service Provider Recommended ITSP Blueface (Ireland, UK) Blueface bill you monthly for phone calls 13

14 Retail Prices (Ireland, Euro)* VMX VMX PBX Unit Price License per Extension 50 VMX ISDN Card - 2 x BRI Ports 385 VMX ISDN Card - 4 x BRI Ports 650 VMX Traffic Shaper 100 VMX Call Recording License per Extension 50 VMX Call Queuing License per Extension 25 VMX Conference Bridges License per Extension 15 Phones & Equipment YEALINK SIP-T20P Unit Price 80 YEALINK SIP-T22P 95 YEALINK SIP-T26P 115 YEALINK SIP-T28P 145 Siemens Gigaset A580 DECT 75 Siemens Gigaset A580 HS DECT 40 GSM Gateway - 1 SIM 300 GSM Gateway - 4 SIMs 700 Support Pack per annum approx Scopes 8 hours support Includes Product Warranty Includes Software Upgrades Additional hours: 50 per hour remote support 75 per hour on-site support Installation per day approx Install VMX & phones Includes User & Admin Training Assumes network wiring in place Time depends on # phones / users Typical 1 day for 20 user install *Prices are subject to change 14

15 Blueface Call Plans Starter x local geographic number (01, 045, 091 etc) Unlimited Ireland/UK landline calls Advantage Channels - 8 Simultaneous calls (4 BRI) 16 local geographic numbers (01, 045, 091 etc) Unlimited Ireland/UK landline calls 350 Ireland/UK mobile minutes Basic Channels 4 local geographic numbers (01, 045, 091 etc) Unlimited Ireland/UK landline calls 75 Ireland/UK mobile minutes Global Channels - 16 simultaneous calls (8 BRI) 32 local geographic numbers (01, 045, 091 etc) Unlimited Ireland/UK landline calls 500 Ireland/UK mobile minutes Plus Channels - 4 simultaneous calls (2 BRI) 8 local geographic numbers (01, 045, 091 etc) Unlimited Ireland/UK landline calls 250 Ireland/UK mobile minutes Corporate Channels 32 simultaneous calls (16 BRI) 64 local geographic numbers (01, 045, 091 etc) Unlimited Ireland/UK landline calls 700 Ireland/UK mobile minutes * Standard packages listed; minutes bundles are negotiable Greatest savings on international calls up to 90% cheaper than Eircom 15

16 Savings Eircom Emutex/Blueface Savings Business A 6 x ISDN Lines 195 Call Charges 360 Total 555 Blueface Plan 139 Call Charges 240 Total 379 Monthly Year 2,112 5 Years 10,560 % Savings 32% Business B 8 x ISDN Lines 260 Call Charges 400 Total x ISDN Line 32 Blueface Plan 269 Call Charges 40 Total 341 Monthly Year 3,828 5 Years 19,140 % Savings 48% Savings achieved by reducing line rental and using Blueface for phone calls 16

17 Customer Concerns (1) Number Porting Portable Geographic Numbers ISDN & PSTN numbers, e.g. 061, 01, per port 20 days to port (Eircom controlled) Number port disconnects associated phone line! Broadband Goes Down Blueface diverts calls to land line or mobile numbers VMX 300 (upwards) provisions optional ISDN lines Calls made & received on ISDN Customer Support Emutex and it s Certified Partners provide full technical support 17

18 Customer Concerns (2) Capital outlay for VMX, phones & support Significantly cheaper than legacy technology Quarterly payment model available for VMX product Obsolescence VMX software upgrades included in annual support pack Company moves or grows VMX is totally portable phone numbers retained VMX product series scalable up to 128 extensions New features purchasable through Emutex or Certified Partner 18

19 Summary The VMX is an affordable feature rich phone system designed for small-to-medium enterprises that will SAVE YOU MONEY and IMPROVE THE WAY YOU WORK Connecting People Connecting Business 19

20 BACKUPS 20

21 Features Explained Automated Attendant Automatically answer inbound calls using an automated attendant. Record your own greetings and menu options, e.g. Welcome to Acme. Dial 1 for Sales, 2 for Support,... Using the web interface, direct the menu options to extensions including ring groups. You can configure multiple attendants, e.g. day & night mode attendants or, in the case of multi-tenancy, attendants for each business that shares the one VMX system. Call Conferencing While on a call conference other parties, internal or external, into the call. Call Distribution (Ring Groups) Inbound calls can be automatically routed to groups of extensions, e.g. business departments. Extensions can be rung one by one or altogether. Unanswered calls can be forwarded to voic . Call Forwarding Inbound calls to an extension can be automatically forwarded to parties, internal or external, e.g. home & mobile numbers. Call Hold (Music On-Hold) Place an answered call on hold while you attend to another call or activity. The waiting party will listen to a selection of licensed music tracks. 21

22 Features Explained Call Logs (Call History) Using the web interface view a history of all calls made and received. These logs can be exported to a file, e.g. for import into Excel. Call Parking Inbound calls can be parked to a call-park extension. Callers will listen to music until another extension picks up the call. Call Pickup Answer a ringing extension from another extension by dialling *8. Call Transfer Transfer an answered call to another party, internal or external. Call Queuing Inbound calls to busy extensions & ring groups can be queued in sequence while awaiting answer. Callers will listen to music tracks or pre-recorded messages while having the option to record a voic message and exit the queue. Call Recording All calls made and received by users can be recorded and later retrieved through the web interface for listening & downloading. Up to 10,000 hours of calls can be recorded depending on the storage capacity purchased. Calls can be searched using date, time, caller and called number criteria. 22

23 Features Explained Call Services Menu If you can t remember which phone buttons to use to transfer, conference, park or record a call then simply dial ** to listen a voice menu which will guide you to these services. Conference Bridges Create and reserve your own dedicated conference bridge that other callers, internal & external, can dial into. Access is password protected. Inbound Call Routing Calls entering your business can be automatically routed to extensions, automated attendants and ring groups depending on time of day, called or caller number. You never have to miss a call, e.g. after working hours a business can have all calls routed to voic or mobile phones. Message of the Day Record messages & announcements that can be easily accessed by external parties, e.g. Welcome to Acme Golf Club, Dial 1 for Today s Course Opening Hours, Dial 2 for Green Fees, 3 for Pro Shop,... On dialling 1 you will hear The course is closed due to ground frost and will open 12pm. Outbound Call Routing Calls from your business can be routed to different external numbers depending on the number dialled. Speed dials can be setup to replace commonly dialled numbers. Numbers can be modified or replaced. Calls to numbers can be restricted or barred. Calls can be routed through different internet phone service providers thus enabling Least Cost Routing. 23

24 Features Explained Personal Greetings Using a phone, record greetings to be played by automated attendant, voice mail and message of the day. Time of Day Routing Inbound calls can be automatically routed to different extensions depending on the time of day and day of week, e.g. calls between 9am-5pm can be routed to a day mode attendant while calls outside of these hours can be routed to a night mode attendant. Voic by Every registered extension and ring group has a voic box. Unanswered callers can record messages that will be automatically ed to extension and ring group owners. Users may also listen to messages via their phone or the web interface. Mailbox sizes are configurable and old messages can be automatically deleted. 24