Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication
|
|
- Elfrieda Gibson
- 8 years ago
- Views:
Transcription
1 Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have the ability to provide your contacts with multimedia solutions. Enigma was one of the first local companies to provide an integrated all in one multi channel Contact Center software solution. Enigma intelligence and functionalities provide unified management for multimedia applications: inbound and outbound calls, s, fax, SMS and web-chat. Effective Contact Centers assist business by efficiently managing resources to enhance customer relationships while keeping overhead costs low. Enigma Contact Center runs on a single server to enable a high level of flexibility and manageability with a lower total cost of ownership. Ultimately Enigma Contact Center is one of the most user-friendly, dynamic, scalable, feature-rich solutions available. This is particularly important when call volumes are unpredictable or external events impact on Unified Contact Center planning.
2 Self-Service Applications A contact center must empower front-line customer service representatives and customers with actionable information through context-driven assisted and self-service applications Web-based Call Center Enigma is a web based application, providing all contact center functionalities. The Enigma server can be hosted at any location of your choice access with a standard internet browser. There is no requirement to install a local application on any of the workstations. If you are looking for a thin client call center solution for your in-house, remote or home agents or to replace complex legacy third party applications, Enigma will be perfectly suited to answer all your contact center needs. Multi sites and Multi Tenants The user can access the application from anywhere in the world, on any computer connected to the internet, with all the necessary security. This functionality is very useful to companies who wish to decentralize their operation employing resources from their homes or at remote site. Enigma allows you to deploy a single unique solution for all your locations, orienting your calls to particular skill sets to the proper locations in order to provide a superior service. Centralized administration accessible over the web as well, offers the ability to manage your campaigns and human resources remotely giving you the flexibility to successfully manage your operations. Interactive Voice response (IVR) The IVR provides a first level of interaction with your clients, it can be used for simple filtering: press 1 for English or 2 for Indonesian or more complex workflow such as call banking, Billing info or phone booking. Have customers input a unique number to identify them or seamlessly detect their ANI (caller-id) and direct them to specific representative or department, efficiently sending calls to TSR s with the appropriate skill sets. Prioritize VIP calls versus nuisance calls. Handling queue management with give choice to caller to leave a massage or still in the queue. Powered by its advanced scripting language Enigma IVR make it simple to implement any kind of custom voice application and to integrate with existing information repositories and applications. The IVR editor consists of an intuitive graphical user interface allowing you to create your IVR scenarios. Equipped with a powerful toolbox you can define your structure, messages and access all your databases. The test mode lets you simulate calls in order to test your IVR before making it live.
3 Affordable, Superior Contact Center For Any Business As a busy and frequently customer interaction, productivity, efficiency, and simplicity are important to you, no matter your business. You need tools and services that help you manage your customer care and drive your business. Enigma is the easiest way for you to Customer Care, wherever you are. Automatic Call Distribution (ACD) Customer service, publicity campaigns, helpdesk, regardless of the industry you are in Enigma allows you to treat your calls by optimizing your response time. The ability to answer calls immediately by playing a personalized greeting and by passing ring tones allows you to take control of the call as soon as it comes in. Queue management provides features to enhance the call experience; prompt your callers with an estimated queue time, personalized campaign messages while they wait that considerably reduce abandon rates. Five inbound abandonment solutions are available to enhance your inbound call management: automatic call back, voice mail, rerouting, Interactive voice response (IVR) or play a specific message. These features provide an intelligent way to manage and control your high volume peaks allowing you to handle your calls more efficiently. Calls are efficiently distributed to agents, in accordance with their skill sets. For each of your queues you can attribute specific skill levels. Enigma will search for the best available skill set prior to commuting the call. With an integrated native CTI link, the script will pop up on the agents screen as soon as the call is received. The CTI link and the scripting tools will provide the information related to the clients record based on the contacts telephone number.. Intelligent Skill based routing Intelligent Skill based routing Call centers handle a wide variety of calls, it s nearly impossible to provide the TSR s training for every scenario, primarily if the calls are related to technical skills requiring specialized training. Human resource management tools allow you to assign a skill profile for each of their campaigns. An intelligent IVR can also be used to redirect calls to specific skill sets. The skill level defines the call priority and the queue time, the ACD will then distribute each call to the agent with the highest skill set, a delay between skill sets can be defined in order for the call to be handled by a secondary skill level, in the event that the primary skill set profile is not available. CRM ERP Outbound Web Portal TDM E1, T1, ISDN, etc Soft phone Agent Desktop Inbound Automated Contact Distribution (ACD) Computer Telephony Integration (CTI) Interactive Voice and Fax Response IP-PBX/PBX/PCPBX Analog FXS, FXO Supervisor Desktop Collection System Multimedia Interface Helpdesk Live Camera Voice Mail System VoIP H.323 / SIP Administrator IM/Chat/Presence Server Reporting SMS Center WallBoard Recording Database Interface External Database
4 IP Web-based & Multi-Channel Contact Center Enabling a seamless transition from traditional to IP telephony. Enigma deliver the true promise of IP, supporting the progressive adoption of cost effective SIP architectures, devices and applications. IPPBX Enigma IPPBX is full-fledged PBX based on IP. It provides a VoIP telephony entry, without renounce of accustomed ISDN-PBX comfort. The Enigma IPPBX combines the flexibility and saving potentials of IP telephony with the functionality and the quality of ISDN-PBX. Due to the Open Source based systemarchitecture the Enigma IPPBX is absolutely non-proprietary and with its standardized interfaces it is easily integrated into already exciting telephony infrastructures. Enigma IPPBX can be connected with the any auto Dialer solution as a complete IP outbound contact center solution included all Office functionality, expected on an IP outbound contact solution, such as : reporting, agent desktop, IVR, etc. With single server configuration, it has 120 concurrent call maximum capacities, with 150 call center representatives registered. Also have maximum 16 spying - coaching and upgradeable up to 8 servers. Enigma IPPBX system offer a rich and flexible feature set both traditional PBX functionality and advanced features, and interoperates with traditional standards based telephony systems and Voice over IP systems. Enigma offers the features one would expect of a large proprietary PBX system such as voice mail, Conference Bridging, Automated Attendance, Call Detail reports, etc. CTI (Computer Telephony Integration) Enigma CTI is a standard-based CTI software that allows other application developers and systems integrators to create voice selfservice, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems to add CTI capabilities, such as intelligent routing, screen Pop Ups, and monitoring functions, to their contact center applications. Enigma CTI is able to run over major CTI protocol such as CSTA, TAPI, JTAPI and ASAI, it s make Enigma CTI has broad compatibillity with PABX such as Avaya, Alcatel, Ericsson, Panasonic, etc. Auto Dialer System Enigma Auto Dialer System gives users access to state-of-the-art predictive dialing technology combined with the campaign management rules. This allows contact center managers to maximize the efficiency without sacrificing agent productivity. Enigma Auto Dialer System is based on Enigma Contact Center product family with inherent flexibility to incorporate new technology and new business rules. In addition to provide the highest level of integration possible between Dialer and telecom infrastructure, the Enigma IPPBX System platform ensures that Enigma Auto Dialer System delivers excellent performance, yielding higher agent productivity with fewer nuisance calls.
5 ACD, IVR, CTI, Dialer, Full Media Blending In order to be successful in today s competitive customer care industry, you need to have the ability to provide your contacts with multimedia solutions. Enigma intelligence and functionalities provide unified management for multimedia applications: inbound and outbound calls, s, chat, co-browsing, fax, SMS and web-chat. The advanced database management routines, accurate algorithms, enhanced reporting capabilities and other features provide Outbond Contact Center businesses with the tools required to avoid abuses and potential fines. And with Enigma Auto Dialer System user-friendly Campaign Manager component, contact center managers can set-up, monitor and adjust outbound campaigns with unprecedented ease, all in a single, unified platform. Dial Method Preview mode: Using the Enigma agent desktop interface, the agent pre-views customer information and initiates the outbound call. Once completed, the agent updates the database. Progressive mode: The Enigma outbound server actively dials outbound calls, engages call progress detection for all calls, and transfers successfully connected calls to available agents. Predictive mode: In this mode, a predictive algorithm is engaged. The Enigma outbound server monitors agent activity, collects statistics, and predicts future call traffic. Predictive dialing provides the highest efficient. Fax Server Enigma Fax solution completely automates the fax-handling process. This solution is a software-based fax server that can receive multiple inbound faxes simultaneously. The fax interface can intelligently route incoming faxes to the appropriately-skilled agents based on business rules. Outbound faxes can be sent from the agent desktop, or can be sent automatically from the Enigma IVR in response to frequently asked questions. Every fax sent and received is tracked and archived in Enigma Fax Database to provide a complete picture of the call center as a fax handling environment. This feature is a great way to monitor the quality of correspondence and customer service. Voice Recording Enigma Voice Recording application developer has developed the most suitable Voice recording solution available today Enigma Voice Logger. Through collaboration with any voice switching technology, Enigma Voice Logger ensures that organizations are able to effectively leverage VoIP recording solutions to capture and improve multimedia interactions over converging networks. Enigma Voice Logger leverages open architecture and is platform independent to integrate seamlessly into your existing and evolving infrastructure. Enigma Voice Logger is packed with the industries most sought after features including -ready, WAV/MP3 compatibility, feature-rich graphical user interface, customized search capabilities, search and playback over LAN, annotation on each recording for valuable supervisor notes and documentation, and many more
6 Real Time and Periodic Reporting Providing Information you need when and where you need it Reporting Enigma Reporting module was specifically built for call centersvnot a CRM (although we can almost be used as one), Enigma Reporting was built with call center operations in mind. Enigma Reportings are built for call centers, and will show you on your own group, call center reps and trunk performance. Enigma Reporting give you real time reporting about almost anything you are interested about your call center operations: calls, minutes, talk times per hour, what operators are lagging behind, and where you are losing time in your calls. Enigma Reporting give you detailed reports for every second of activity for your call center reps: from simple performance indicators to obscure data like seconds spent waiting for old clients to answer the phone, or the time spent re-scheduling ineffective calls. Enigma Reporting are still not enough for you, the built-in report generator will allow you to extract any data you want to know about your call center performance. Key Features> Solution «All in the Box» Web based architecture ACD CTI Integrated IVR Skill based routing Call recording Auto dialer Full Media Blending (SMS, Fax and ) Automated Callback Windows and Linux SIP VoIP ISDN Multi site Multi tenant Screen pop up And more
7 Intelligence defined In its full implementation, the Intelligent Contact Center will leverage technology to dynamically create and drive an interaction with the customer Our system is developed based on IP network and open system. It takes only one single UTP cable for both of data and voice network. Advantageous on using IP base network are : Least Cost on Investment, fine aesthetic appearances, and simple treat on future development to multi site contact center. These suites of telephony and software integration components are designed to be a foundation on which you can build a communication strategy that improves employee effectiveness when interacting with customers and improve the customer experience when interacting with your business. Our solutions are designed to provide individualized and personalized service, no matter which contact channel a customer prefers. We enable your customers to reach their destination, and be remembered when they return. We fit into your enterprise. We continue to build on the flexibility of our core architecture, which has enabled our customers to expand and scale their solutions over time, taking advantage of current and future technologies, while maximizing the return on their investment. Enigma Contac Center Configuration
8 Intelligence defined The Integrated innovation, with multimedia capability, that solves end-to-end customer issues in the shortest possible time. Our technology advantages are : In-house Team of Development and Support Our in-house team of development and support are mastering on all technical aspect. We are able to provide fully assurance on technical support service and have strong ability to fulfill the operational and technology needs. Open Systems Foundation Recent solutions are based on an open systems communications platform, it s a standards based. This increases ability to easily integrate the voice and data management. It will greatly simplify application integration, infrastructure management, and reduce operational costs. It s a chance for better customer and personal experience also the superior service. Step away from complex, expensive, and proprietary telephony systems. Also eliminate the need for proprietary network components and gateways. Predictive Dialing Modes Proven predictive Dialer algorithm to start dialing on multiple simultaneous lines per agent just before they are ready, to maximize productivity, passing them the next call the moment they are ready. Customers are able to manage their drop rate and dialing speed by campaign. A predictive Dialer is most often used in business to consumer campaigns. Predictive Dialers increase your agents talk time and contact rates. When dialing manually over 50% of your agent s time is wasted. A predictive Dialer can streamline the manual dialing process, choosing a number, dialing the number, listening to busy signals/ wrong numbers/ or answering machines, and leaving messages. Imagine a predictive Dialer that helps increase your call volume by %.
Solution Overview: Geomant Contact Expert for Microsoft Lync Server
Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Summary Contact Expert is a fully-featured multi-media contact centre software solution for the Microsoft Unified Communications
More informationMitel MiContact Center Enterprise & Business
Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationContact Center Solutions
OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset
More informationStep into the next level of office communication
Step into the next level of office communication Agenda ConVox Hosted IP-PBX Hosted IP-PBX v/s PBX comparison Setup comparison Comprehensive Features Admin Features Screen shot Summary of benefit comparison
More informationAvaya Interaction Center
IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Avaya Interaction Center Overview Avaya Interaction Center helps simplify management of multimedia customer service, helping businesses better
More informationNEW. ProduCt information
NEW ProduCt information Your customers expect you to provide optimal service with maximum availability. We can help. ELSBETH Communication Manager (ECM) is the innovative solution for centralized management
More informationUnified Contact Center
Unified Contact Center for Microsoft Lync Server 2010 & 2013 Qualified Contact Center Solution MaxACD Unified Contact Center for Microsoft Lync Server 2010 and 2013 With Microsoft Lync now being deployed
More informationPowerStation Hosted Predictive Dialing
PowerStation Hosted Predictive Dialing Chat with a Live Agent PowerStation HOSTED Predictive Dialing Software: PowerStation IP is a Hosted Predictive Dialing call center management tool used over the Internet.
More informationOrchestra v3 Call Centre (USB/TAPI/CSTA/SIP) A Symphonized Contact Centre Strategy. Orchestra v3
Orchestra v3 Call Centre (USB/TAPI/CSTA/SIP) A Symphonized Contact Centre Strategy Orchestra v3 Orchestra Product Overview Orchestra Call Center gives contact centre managers the control they need to bring
More informationManagement Summary for Unified Communications IP PBX
Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office
More informationMitel Solidus ecare. Revolutionize how you communicate and collaborate with colleagues, customers and business partners.
Mitel Solidus ecare The All-In-One Contact Center Solution Revolutionize how you communicate and collaborate with colleagues, customers and business partners. Key Features Conference call Configuration
More informationConnect2Leads Introduction
Connect2Leads Introduction Company Information Connect2Leads is the premier provider of SaaS (cloud based) call center Solutions for outbound & inbound call centers. We provide a better suite of hosted
More informationA Whitepaper on NetRelations Contact Center Platform
A Whitepaper on NetRelations Contact Center Platform Page 1 of 10 Contact Center Framework The key contributing factors to an organization s success (or to say at least survival) in the existing times
More informationContact Center Solutions
1098_5394-Contact_Centre_Solutions_newlook:Layout 1 1/11/10 10:53 AM Page 1 OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center
More informationMiContact Center Outbound
MiContact Center Outbound Increase revenues and control operating costs with outbound dialing, campaigning and scripting Does your business need to streamline your outbound contact center operations and
More informationNoble Enterprise Solution
Noble Enterprise Solution Unifi ed Contact Center Management The Noble Enterprise Solution suite is a unified, single-source Customer Contact Management solution for today s advanced enterprise environments.
More informationMedia Call Center. Quick Start Guide. www.dialogic.ro
Media Call Center Quick Start Guide With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions
More informationA vaya IP Office Contact Center Solutions
A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers
More informationOMNIWorks Contact Center Solutions
Delivering Superior Customer Service OMNIWorks Multi-Media Contact Center Today s technology-savvy, time-sensitive customers expect more than just a good product or a great price. They expect even demand,
More informationTelephony and collaboration made easy
Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device
More informationCisco WebView Reporting
Data Sheet Cisco WebView Reporting Improving customer service in a resource-efficient manner is critical to the success of any contact center. To produce such operational excellence in their facilities,
More informationIIİ,c. TegsoftCC Contact Center Solution
IIİ,c TegsoftCC Contact Center Solution TEGSOFT JANUARY, 2014 TegsoftCC Contact Center Solution TegsoftCC, Contact Center Solution developed by Tegsoft engineers is a Web- based application which allows
More informationThe Complete Call Center Solution. supports inbound, outbound, blended, and predictive dialing campaigns. Presentation
The Complete Call Center Solution supports inbound, outbound, blended, and predictive dialing campaigns. Presentation What is Arrow AutoDial? Arrow AutoDial is a complete software and VoIP solution for
More informationContact Center Applications Market in India CY 2014
Contact Center Applications Market in India CY 2014 Customer Experience and Omnichannel Interaction Leading to High Adoption 9AC4-70 June 2015 Contents Section Slide Number Executive Summary 3 Market Definitions
More informationPRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0
Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development
More informationTeleVantage Call Center
TeleVantage Call Center Comprehensive call management at a fraction of the cost of comparable high-end systems Artisoft s TeleVantage softwarebased phone system has long led the way in providing growing
More informationWith HD quality Full transparent networking features And on-demand capacity enhancements
Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP
More informationCONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY
CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY A WHITE PAPER ON THE BENEFITS OF DEPLOYING AN ADVANCED, CONFIGURABLE CONTACT CENTER TEAM APPLICATION SUITE; ENHANCES PRODUCTIVITY, DELIVERS SUBSTANTIAL
More informationAvaya Aura Contact Center 6.4
Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types
More informationAvaya Aura Orchestration Designer
Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design and deployment of voice and multimedia applications and agent
More informationCisco Unified Intelligent Contact Management Enterprise 7.2
Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated
More informationDialShree. (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns
DialShree (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns MANUAL DIALING VS PREDICTIVE DIALING Manual dialing phone numbers wastes over 75% of each
More informationA vaya IP Office Contact Center Solutions
A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers
More informationINCREASE REVENUES AND CONTROL OPERATING COSTS WITH OUTBOUND DIALING, CAMPAIGNING, AND SCRIPTING
brochure MITEL MiCONTACT CENTER OUTBOUND INCREASE REVENUES AND CONTROL OPERATING COSTS WITH OUTBOUND DIALING, CAMPAIGNING, AND SCRIPTING Does your business need to streamline your outbound contact center
More informationCisco Healthcare Intelligent Contact Center
Solution Overview Cisco Healthcare Intelligent Contact Center Cisco Healthcare Intelligent Contact Center provides a centralized approach to a virtualized contact center that can help improve communication
More informationPanasonic Telephone Systems
Panasonic Telephone Systems www.voicesonic.com Phone: 877-289-2829 Comparison of Avaya IP Office 500 vs. Panasonic KX-TDE For the Small Business Market July 2008 This report summarizes the major advantages
More informationIP Office - Voice Communications Capabilities
IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:
More informationThe 21 st Century Business Telephone System. VOIP PBX Telephone System
The 21 st Century Business Telephone System VOIP PBX Telephone System Develop with open standard PLATON is an all-in-one IP-PBX solution for your business operation. It s a PBX system which connect all
More informationAvaya Interaction Center
Highlights IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Seamless support for applications integration and contact management across Voice over IP, e-mail, web chat, SMS, and self service
More informationBlue Bolt ACD. Key Benefits
Blue Bolt ACD Key Benefits Can be run locally, in cloud or in hybrid environments Wide option of additional customized applications Easy to integrate with 3rd party applications Advanced reporting and
More informationMERCOM. Your Advanced Suite of Call Center Tools
MERCOM Your Advanced Suite of Call Center Tools Audiolog is a great addition it helps us reduce costs because we get more work done with fewer people. In fact, it was a key factor in ensuring my department
More informationAvaya Aura Contact Center 6.2
Avaya Aura Contact Center 6.2 Avaya Aura Contact Center 6.2 is a context-sensitive, collaborative, voice and multichannel customer contact solution that allows enterprises to anticipate, automate and accelerate
More informationERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS
ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS Ericsson Solidus ecare multimedia contact center is intelligently built on three fundamental groups of powerful
More informationContact Centre Solution. By : AVIS e Solutions
Contact Centre Solution By : AVIS e Solutions INTRODUCTION Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the traditional outbound call center, from its mission
More informationOverview of Web Request Routing Through Unified ICM
Example Web Collaboration Scripts, page 1 Example E-mail Scripts, page 7 Universal Queue Scripts, page 11 Example Unified CCE Scripts, page 14 Additional Example Outbound Option Scripts, page 19 Estimated
More informationContact Center Solutions
OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization for your most valuable asset
More informationAvaya Interaction Center
Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies
More informationA Highly Flexible, Two-Tiered Offering
brochure MITEL MiCONTACT CENTER BUSINESS & ENTERPRISE EDITION A Highly Flexible, Two-Tiered Offering Mitel Mi Business and Enterprise Edition are designed for small-and-medium to enterprise-sized businesses
More informationCUSTOM INTERACTIVE VOICE4NET TELEPHONY SOLUTIONS. Contact Center HD. www.voice4net.com
Contact Center HD Contact Center HD (CCHD ) With competition on a global basis, increased demand from users and lingering economic uncertainty, contact centers are a critical component in any company s
More informationBenefits of using. Why was our power dialer created?
Benefits of using Why was our power dialer created? A power dialer software simply places automated calls when some conditions are met typically when an agent is available to handle them. The dialer considers
More informationFamily of Products. Award-winning phone systems for businesses
Allworx Family of Products 2007 Allworx Family of Products Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites,
More informationAvaya Aura Contact Center 6.2
Avaya Aura Contact Center 6.2 Avaya Aura Contact Center 6.2 is a context-sensitive, collaborative, voice and multimedia customer contact solution that allows enterprises to anticipate, automate and accelerate
More informationOracle PeopleSoft CRM Integration into the Contact Center. Technical Integration Brief
Oracle PeopleSoft CRM Integration into the Contact Center Technical Integration Brief Table of Contents Table of Contents... 2 Introduction... 3 Integration Overview... 4 Customer Need... 5 Process Scenario...
More informationVirtualizing Open Text Fax Server with Realtime Fax over IP and Open Text Fax Gateway
Virtualizing Open Text Fax Server with Realtime Fax over IP and Open Text Fax Gateway Abstract Computer virtualization is a revolutionary concept that provides organizations with a powerful, simple, and
More informationPredictive Dialer. and most important of all to control costs( one way to do this is to employ fewer live agents to handle routine calls)
Predictive Dialer Introduction Ever thought how a call center functions? How it handles so many outbound calls and incoming calls? Call centers of business companies, like mail order catalogue firms, customer
More informationDelivering the right contact center solution for your business
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
More informationOur mission is to develop and to offer innovative customer interaction.
www.nixxis.com Copyright 2011 Nixxis Group All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. Approach Today s business world is facing two
More informationAvaya IP Office Unified Communications for Small Business
Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager
More informationFrontier VoIPCortex IP PBX open, scalable, accessible and feature-laden
Frontier IP PBX open, scalable, accessible and feature-laden why VoIP? Voice over IP business phone systems use existing data network infrastructure to distribute telephone calls, delivering a range of
More informationCUSTOMER CONTACT TECHNOLOGIES. Noble CCS. Contact Center Suite Overview NOBLE SYSTEMS
CUSTOMER CONTACT TECHNOLOGIES Noble CCS Contact Center Suite Overview NOBLE SYSTEMS Noble CCS : The Most Advanced Inbound/Outbound and Blended Contact Management Solution Contact centers support increasingly
More informationThe Critical Role Accuracy and Speed Play in Outbound Call Detection in Today s Regulatory Environment
The Critical Role Accuracy and Speed Play in Outbound Call Detection in Today s Regulatory Environment Avaya outbound dialing solutions continue to lead the way with Enhanced Call Progress Analysis Table
More informationFacetPhone IP-PBX. IP From the Ground Up
FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company
More informationAutomatic Call Distribution For Business and Call Centers
Automatic Call Distribution For Business and Call Centers Making Connections Matters Busy organizations require a phone system that can do more than simply handle the traffic. Calls need to get answered
More informationFrustrated with your current NON-unified communications
Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question
More informationMITEL MiCONTACT CENTER
BROCHURE MITEL MiCONTACT CENTER A HIGHLY FLEXIBLE, TWO-TIERED OFFERING Mitel Mi Business consists of Mi Business Edition and Mi Enterprise Edition. Enterprise Edition is available in several different
More informationWhite Paper UC for Business - Outdial Queuing
UC for Business - Outdial Queuing NEC Australia nec.com.au Table of Contents Introduction...4 Overview...4 What is Outdial Queuing?...4 Physical Architecture...5 Call Delivery Process for Outdial Queuing...6
More informationUltracomms Cloud Solutions
Ultracomms Cloud Solutions Ultracomms Ethos As the first cloud contact centre service provider in Europe, and a supplier of Enterprise PCI DSS solutions, Ultracomms has been providing outbound, inbound
More informationEnterprise Contact Center
Enterprise Contact Center multi-media platform and applications for contact center and enterprise 1 global switching platform The NobelBiz Enterprise solution is a global switching platform for any media
More informationMitel MiCloud Office Solution Overview
Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice
More informationEPYGI QX IP PBXs & GATEWAYS
EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to
More informationOVERVIEW Intelligent Communication Solutions for Automotive Dealerships
OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users
More informationDigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV
DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the
More informationTelephony Telephony more than just a phone system.
Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted
More informationHow To Use An Ipcortex Pbx On A Pc Or Mac Or Ipcorta On A Cell Phone Or Ipbx At A Cost Of $99.99 Per Month (For A Sim Sim) Or $99 Per Year
VoIPCortex IP PBX features and benefits Based on our strategy and using our core VoIPCortex platform we have optimised a small but powerful range of IP PBX solutions to suit a broad set of customer requirements.
More informationKX-NCP500/1000 BROCHURE EVERY VERY CALL CALL MATTERS. Network Communication Platform
KX-NCP500/1000 BROCHURE EVERY VERY CALL CALL MATTERS Network Communication Platform UNIFIED COMMUNICATIONS YET SIMPLIFIED ENHANCED The Panasonic Network Communication Platforms (KX-NCP) are advanced business
More informationPBX IVR ACD. 7011Koll Center Parkway, Suite 150 Pleasanton, CA 94566-3140. Phone: (925) 461-4510 Fax: (925) 461-4520 SUPERVISOR, MANAGER
In today s competitive environment, reducing customer service telephone-based customer interaction overhead, improving call handling quality, and maximizing the effectiveness of customer service is a must.
More informationVoIP Survivor s s Guide
VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the
More informationHigh performance, managed, measured telephone calls, emails and SMS to keep in touch with prospects and customers
Rostrum Outbound Dialer High performance, managed, measured telephone calls, emails and SMS to keep in touch with prospects and customers rostrvm OutBound rostrvm OutBound Predictive, progressive & preview
More informationYour Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand
Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG As your workforce
More informationMAXIMIZE AUDIENCE CASH FLOWS. Call Center CRM Solution www.varianceinfotech.com THE TO ENHANCE YOUR
MAXIMIZE THE AUDIENCE TO ENHANCE YOUR CASH FLOWS Call Center CRM Solution www.varianceinfotech.com Dialer Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR We provide Call centre services
More informationThe Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based.
Unified Communication Suite for Microsoft Lync - Product Guide Release 2013 R1 May 31, 2013 Overview The Competella Unified Communication Suite includes excellent tools for switchboard attendants and contact
More informationContact Center Technology. Product Datasheet. inconcert Allegro Contact Center. Dialer System. inconcert Allegro Dailer
Contact Center Technology inconcert Allegro Contact Center Dialer System inconcert Allegro Dailer Maximize agents productivity with more successful calls in the least time possible. inconcert Allegro Dialer
More informationTelco Depot IP-PBX Software Features
Telco Depot IP-PBX Software Features Based on the Elastix Asterisk distribution, Telco Depot s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk
More informationHow To Use A Pplx On A Pc Or Cell Phone (For A Business)
PBXact/PBXtended Features Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved. Standard Features Unlimited Extensions Each employee can have their own extension, regardless of
More informationATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions
VERY Advanced KX-NCP500 and KX-NCP1000 Unified Communication Solutions Network Communication Platform communications solutions designed to enable your business Unified Communications. Enhance and streamline
More informationE X P E R I E N C E T H E EDGE
EXPERIENCE THE EDGE The Right Call For Your Business One of your most important business assets is your IP communication system. The right system gives you the power to attract customers, increase productivity,
More informationA COMPLETE BUSINESS COMMUNICATIONS SOLUTION
A COMPLETE BUSINESS COMMUNICATIONS SOLUTION The Ipiphony IP-PBX is a versatile, mobile, fully featured telephony system that offers leading-edge functionality in a simple-to-use, simple-to-understand package.
More informationAutomatic Call Distribution For Business and Call Centers
Automatic Call Distribution For Business and Call Centers Making Connections Matters Busy organizations require a phone system that can do more than simply handle the traffic. Calls need to get answered
More informationAny to Any Connectivity Transparent Deployment Site Survivability
Any to Any Connectivity Transparent Deployment Site Survivability The Performance You Want. The Installation Simplicity You Expect. Quintumʼs innovative solutions are The Perfect Fit for Enterprise& Service
More informationXorcom IP-PBX Software Features
Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,
More informationSIP-Based Solutions in the Contact Center: Using Dialogic Media Gateways with the Genesys Voice Platform
-Based Solutions in the Contact Center: To stay competitive and keep their customers happy and loyal, companies are working hard to enhance customer service as costeffectively as possible. Contact centers
More informationAvaya Contact Center Control Manager (ACCCM)
Avaya Contact Center Control Manager (ACCCM) In today s dynamic marketplace customers expect rapid, efficient, and highly effective interactions when communicating with vendors. Any vendor who fails to
More informationThe Best Communications Solution for your business ipecs-lik
Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease
More informationCONNECT IP-PBX OVERVIEW
CONNECT IP-PBX OVERVIEW The CONNECT IP PBX Platform empowers Hosted VoIP services to Small Medium and enterprise businesses with abundant features and streamlined customer management. Some of benefits
More informationCorvisaOne Contact Center Suite
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
More informationwww.globaltelenetworks.com
Call Center Technology Using state-of-the-art technology and fully automated equipments, the call centers have a considerable competitive advantage to offer to the organizations. The latest technological
More informationA Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014
A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com
More informationOpenScape Contact Center Campaign Director V7
OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World
More informationUsing Asterisk with Odin s OTX Boards
Using Asterisk with Odin s OTX Boards Table of Contents: Abstract...1 Overview...1 Features...2 Conclusion...5 About Odin TeleSystems Inc...5 HeadQuarters:...6 Abstract Odin TeleSystems supports corporate
More information