Statement of Work for ShoreTel Implementation

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Statement of Work for ShoreTel Implementation"

Transcription

1 Statement of Work for ShoreTel Implementation Project Management ScanSource Services Group shall assign a dedicated Project Manager to interface directly with the Reseller with the following responsibilities: 1. Serve as the primary interface to the Reseller 2. Coordinate the site installation priorities and timeline 3. Function as the point-of-contact for any issues that arise 4. Provide status updates Project Scheduling We begin our process within 24 to 48 hours of the receipt of order however certain requirements need to be met before scheduling the installation date. 1. Network readiness has been determined (unless forfeited) 2. System Design Review has been completed and returned Implementation projects will be then scheduled within 3 weeks. Any schedule changes to travel reservations due to Reseller rescheduling (for any reason) will result in additional charges that are the responsibility of the Reseller. All date changes to already scheduled projects are subject to a re-quote of all applicable charges. The T1 turn-up date must be scheduled (3) working days prior to the beginning of the install. Any delays will result in additional labor charges and possibly additional T&E to assist bringing up the circuit. Network Assessment A Standard VoIP network assessment for 1 location and up to 100 VoIP endpoints is conducted with implementation services. The process will begin within 48 hours of receipt of your order with a scheduled call with our VoIP engineer. The following requirements must be met to conduct the assessment 1. IP Network must be installed and ready for test 2. PC must be connected to network with agent software The ScanSource engineer will provide instructions to the data network contact. The customer must also make the necessary changes to ensure that both the LAN and/or WAN infrastructure will meet and support VoIP specifications prior to the technician s arrival. The order will be scheduled with the feedback from the VoIP engineer or if the assessment is forfeited by reseller/customer. Additional locations and VoIP endpoints can be ordered separately. Note: Network reconfiguration and/or upgrades of the data network (including LAN/WAN hardware/software) are the responsibility of the Customer and are outside the scope of this SOW. System Design Implementation ScanSource Services Group will review the configuration of hardware, services and deployment requirements with the Reseller. It is the customer responsibility to provides network details, station assignments, call flow details and feature designs for programming the system. The Initial design call will review 1. Call Flow 2. Station assignments 3. Hunt Group Assignments 4. Auto Attendant and Voic requirements

2 Additional tasks not discussed on the discovery call and not mentioned in this SOW shall be considered out-of-scope and may incur additional charges. The order will not be scheduled until the design form has been completed and returned to the project manager. Installation, Configuration, and Integration The following implementation options are described below: For Onsite Installation: all activities are assigned contiguous days or a contiguous block of time. The switch will be installed and programmed as mutually agreed upon and documented to the final System Design prior to equipment implementation. All onsite installation, integration and golive activities will be performed by onsite technician. For Remote Programming: remote activities are assigned contiguous days or a contiguous block of time. The switch will be programmed as mutually agreed upon and documented to the final System Design. It is the responsibility of the onsite technician to provide high-speed access to the switch.to upload the programming files. All onsite installation, integration and go-live activities will be performed by the Reseller/Customer. Onsite Implementation Responsibilities: 1. Install voic server software on customer provided server(s) that meets or exceeds the manufacturer s hardware and software requirements. 2. Configure IP-PBX phone system via Director. 3. Configure up to (5) Communicator licenses training reseller/end user on how to download remaining licenses 4. DHCP definitions for ShoreTel IP Phones 5. Configure IP-PBX phone system to route calls and perform defined (customer provided) call flows as defined during the discovery phase. This includes configuration of: a. Trunk Groups b. DID and DNIS ranges c. Workgroups d. Hunt Groups e. Operators f. Users 6. Configure Auto Attendants and voic using customer provided WAV files (in the appropriate format) for announcements, prompts and notifications. 7. Notify customer of each Customer Not Ready occurrence. Causes may include, but are not limited to, the following: a. Lack of remote access to this site b. Customer local site contact not available to assist with the installation c. Customer provided inside wiring is not operational d. Lack of adequate power and environmental conditions as specified by equipment manufacturer. The onsite technician will perform the following test and turn-up activities applicable to the site after the equipment installation: 1. Confirm that equipment configuration (IP-PBX Voic Server) is properly installed and operational. 2. Confirm that call flows are configured properly in Director and inbound IP-PBX calls route appropriately. 3. Confirm that inbound calls route properly and proper messages are played when calls route to entities such as Auto Attendants and voic . 4. Confirm system is sending a page out to ShoreGear. The implementation technician will make every best effort to integrate with the customers paging equipment, however depending on the paging equipment this may not be possible. 5. Obtain a signoff from the customer project manager on the Implementation Acceptance Form located in this Statement of Work after successful installation and turn-up of the site. Assumptions 1. Pricing does not include any applications or hardware not detailed in the Scope of Work 2. Additional T&M charges will have a 2 hr minimum 3. Work requested outside of the Scope of Work will require approval from reseller prior to performing the work. T&M will be scheduled with a 2hr minimum.

3 4. Assistance in resolving problems with customer-provided equipment would be considered billable T&M. This additional labor would have to be approved prior to performing the work. 5. Any additional labor required to interface with other vendors, i.e. electric, construction, furniture, etc. in excess of the hours set forth in this Scope of Work, will be billable on a T&M basis. 6. All work is to be completed during normal business hours unless specified differently in the SOW. The T1 turn-up date must be scheduled (3) working days prior to the beginning of the install. Any delays will result in additional T&M labor to assist bringing up the circuit. 7. Paging and/or Music-on-Hold interface connection only is included in SOW. 8. Return trips and additional labor for out-of-box failures (DOA equipment) or missing equipment will be billable on a T&M basis plus expenses. Training The following initial training services will be provided for onsite or shared implementations: Training Sessions Remote End User training up to 40 users* Remote or Onsite Console Training for (1) person* Note: Webex end user training session will be scheduled for up to 40 attendees. The agenda will follow the End User Guide (provided) for basic telephone functionality and basic voice mail usage. * More attendees can be added to the training sessions by ordered a separate SKU found on our QIC Tool. Support First Day of Business Support On the first business day after successful test and turn-up, the technician will be available for up to four (4) hours during regular business hours to support and answer any questions or address any issues related to the services provided. This service may be provided remotely based on scheduled days for implementation. For greater than four (4) hours of support, the customer will be invoiced the applicable T&M hourly rate. Partner/Customer Responsibilities Prior to and during the installation, the Partner/Customer responsibilities are: 1. Provide all patch cables required 2. Attach server to network and get connectivity to Internet. Network cabling that is to be used for voice traffic must be CAT-5 or better. 3. All external data lines should be demarcated by the use of a data line surge and lightning suppressor. 4. The area in front of the servers, routers, and switches should remain clear and unobstructed for a distance of (2) two feet. 5. Servers, routers, and switches should be located in a physically securable area. 6. Rresponsible for providing all required rack space for servers, routers, switches, and any other rack mountable equipment at a minimum of 3 ft and a maximum of 6 ft above floor level. 7. Extend all required network demarcation points to within five (5) feet of the router equipment that is to be installed. 8. Extend proper electrical power to within five (5) feet of the equipment to be installed. 9. Any required installation, configuration, or fault isolation associated with the existing local area network (LAN) infrastructure. 10. This implementation assumes the customer is running IP only on the network. IPX, SNA, and other protocols will not be included in any configuration. 11. IP Data and IP Voice will be converged onto the same cabling infrastructure 12. The environment of the intended installation point of the equipment must be free of: Moisture (Both humidity and standing water) Large Particulate Matter Any Sized Airborne Particulate Matter Excessive Temperatures

4 13. Installation of all site wiring (power and signal, path and lengths). 14. Installation of necessary power distribution boxes, conduits, groundings, lightning protection, connectors, and associated hardware. 15. Installation of power outlets located within five feet of the equipment to be installed. 16. Any building alterations necessary to meet wiring and other site requirements. 17. Installation and verification of operation for all equipment not supplied by ScanSource Services, but required for installation (e.g. workstation, transceiver, and so on). 18. Configuration parameters for each protocol (IP, IPX, and so on) to be configured on each network hardware component or module, including all necessary addressing. 19. Provide a liaison to manage customer's participation in the installation and be available to support the planning and the installation process. This person will serve as a primary contact between the Partner/Customer and ScanSource Services technician. Excessive delay caused by the unavailability of the liaison may result in additional costs to Customer. 20. Designate a Customer Project Manager to whom all ScanSource Services communications may be addressed and who has authority to act on all aspects of the services. Such primary contact shall be available during Normal Business Days. 21. Authorize the Customer Project Manager and/or the Local Site Contact to approve minor changes that may arise during the project time frame. 22. Provide Network and System Administrators on an as needed basis for solution integration and knowledge transfer purposes. 23. Ensure the appropriate Network and System Administrators will be available during all implementation, design and planning phases. 24. For each site to be deployed, provide contact name, telephone number, address, and for both a primary and backup Local Site contact. 25. Rack-mount and install all applicable ScanSource Services equipment. 26. Provide a script for and record each voice-greeting file (in the proper format required by the system). 27. Ensure that products will be installed in a secure location with adequate floor/rack space, power, ventilation, and voice and data network connectivity. 28. Provide IP static addresses for the IP-PBX voic server and other IP information requested by ScanSource Services Project Manager. 29. Perform all Site preparation activities including, but not limited to, power, core drilling, ventilation, proper environmental conditions as per the Equipment manufacturer s specifications. 30. Ensure that there is Power over Ethernet infrastructure in place or have ordered power adapters to power the IP telephones. 31. Distribute all IP phones within the customer s facility. 32. Install all Communicator client software (train-the-trainer session provided by technician) 33. Provide all required facility cable infrastructure, including Local Area Network (LAN) cabling. Customer will have free ports to connect the IP-PBX voic server. 34. Ensure that all required Telco trunk lines (carrier provided voice circuits) are installed or scheduled to be installed prior to scheduling the installation. 35. Ensure that all telco circuit information such as coding, framing, number of digits from CO and protocol type is provided to the ScanSource Services Project Manager prior to implementation. 36. Ensure all legacy equipment related to the services provided in this SOW will be operational and satisfy the requirements for this project. Customer assumes complete responsibility if this legacy equipment is faulty in any fashion. 37. For remote installations the appropriate permissions should be applied to allow remote control to the IP-PBX Voic server. 38. Provide an appropriate training environment (facility) at the installation site and schedule staff members to be trained. 39. Assume responsibility for the network infrastructure upon completion of the services provided in this SOW. 40. Provide a signature sign-off on the Statement of Work details and project implementation at the end of the project.

5 Terms and Conditions Any work requested outside of the SOW will require a separate change order and may incur additional charges. EXPEDITE CHARGE: Customer will permit ScanSource Services three (3) full business weeks lead time to allow for project planning and resource scheduling. If less than three (3) full business weeks lead time is provided by Customer, an Expedite Charge of $ will be applied to that Site. RESCHEDULE/SITE CANCELLATION CHARGE: A reschedule or site cancellation charge will apply to any site rescheduled or cancelled by the customer within a time period that is less than five (5) business days before the scheduled Equipment Installation date as indicated in the Project Timeline. This charge will consist of any additional site time required and any new or additional travel expenses required. CUSTOMER NOT READY CHARGE: A Customer Not Ready Charge will apply to any site when a customer has not completed the Customer Responsibilities section of the Statement of Work. This charge will consist of any additional site time required and any new or additional travel expenses required. Statement of Work Acceptance Acceptance criteria for the Services provided in this SOW are as follows: ScanSource Services Group shall present this scope of work based on the criteria entered on the Qic Tool implementation form. Any work requested outside of this scope will incur additional charges. Customer will indicate acceptance of the service by signing in signature block below. Reseller Company Name Title / Position Signature Date PO number

SPRINT MANAGED NETWORK SERVICES PRODUCT ANNEX ( MNS Terms and Conditions )

SPRINT MANAGED NETWORK SERVICES PRODUCT ANNEX ( MNS Terms and Conditions ) SPRINT MANAGED NETWORK SERVICES PRODUCT ANNEX ( MNS Terms and Conditions ) The following terms and conditions, together with the Sprint Standard Terms and Conditions for Communication Services ( Standard

More information

SPRINT MANAGED NETWORK SOLUTIONS PRODUCT ANNEX ( MNS Terms and Conditions )

SPRINT MANAGED NETWORK SOLUTIONS PRODUCT ANNEX ( MNS Terms and Conditions ) SPRINT MANAGED NETWORK SOLUTIONS PRODUCT ANNEX ( MNS Terms and Conditions ) This Sprint Managed Network Solutions Product Annex (this Annex ) contains the terms and conditions, together with the Sprint

More information

Adit 3000 Series Part Guide

Adit 3000 Series Part Guide Adit 3000 Series Part Guide The Adit 3000 product line consists of high-bandwidth multi-service routers and IP business gateways for small and medium enterprises and remote locations. The Adit 3104 is

More information

XO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services

XO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services 1.0 PRODUCT AND SERVICES 1.1 Product Descriptions. XO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services (a) XO IP VPN. XO IP VPN is a layer 3 data networking

More information

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX 1. The following terms and conditions in this Sprint Hosted Contact Center Product Annex ( Annex ), together with the Sprint Standard Terms and Conditions

More information

SWSD Phone Proposal. Presenter: Tom Atkins June 26 th 2013

SWSD Phone Proposal. Presenter: Tom Atkins June 26 th 2013 SWSD Phone Proposal Presenter: Tom Atkins June 26 th 2013 Project Overview What is VOIP Why do we need it? What does it cost? What does success look like? Current Status of our PBX phone system 20 year

More information

SPRINT GLOBAL SIP TRUNKING EUROPE PRODUCT ANNEX

SPRINT GLOBAL SIP TRUNKING EUROPE PRODUCT ANNEX SPRINT GLOBAL SIP TRUNKING EUROPE PRODUCT ANNEX The following terms and conditions in this Sprint European SIP Trunking Service Product Annex ( Annex ), together with the applicable Sprint service agreement

More information

VIII. Deployment Schedule

VIII. Deployment Schedule VIII. Deployment Schedule Project Management Process & Project Team Project Management Process BetterWorld will prepare a detailed project plan with specific tasks, milestones, and estimated completion

More information

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX The following terms and conditions in this Sprint Complete Collaboration with Microsoft Lync Service Product Annex (this, Annex ),

More information

ADTRAN ProServices Description of Service Offering. ProStart Remote Installation Services virtual Wireless Local Area Networking (vwlan)

ADTRAN ProServices Description of Service Offering. ProStart Remote Installation Services virtual Wireless Local Area Networking (vwlan) ADTRAN ProServices Description of Service Offering ProStart Remote Installation Services virtual Wireless Local Area Networking (vwlan) This Description of Service Offering (DSO) is provided by ADTRAN,

More information

OPERATIONS MANUAL Voice Over IP

OPERATIONS MANUAL Voice Over IP Section I: Introduction and Service Description. OPERATIONS MANUAL Voice Over IP 1. Voice over IP. Voice over IP services (collectively "VoIP") IP Integrated Access works with existing key systems or PBX

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

APPENDIX 8 TO SCHEDULE 3.3

APPENDIX 8 TO SCHEDULE 3.3 APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE

More information

Service Publication and Price Guide. Hosted PBX Premier INDEX. Product Overview. Implementation Responsibility Overview

Service Publication and Price Guide. Hosted PBX Premier INDEX. Product Overview. Implementation Responsibility Overview Service Publication and Price Guide Hosted PBX Premier INDEX Product Overview Implementation Responsibility Overview Telekenex Fully Managed Solution CPE (Customer Premise Equipment) Guidelines Service

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

TXT29-1-1 Power Service Guide. Version 2016.06.08

TXT29-1-1 Power Service Guide. Version 2016.06.08 TXT29-1-1 Power Service Guide Version 2016.06.08 Contents 1. Introduction... 1 2. Service Overview... 1 2.1. Service Solution Description for Power... 1 2.2. Service Features... 1 2.3. Customer Program

More information

APPENDIX 8 TO SCHEDULE 3.3

APPENDIX 8 TO SCHEDULE 3.3 EHIBIT Q to Amendment No. 60 - APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT EHIBIT Q to Amendment No.

More information

Request for Proposal - Business Telephone System

Request for Proposal - Business Telephone System Request for Proposal - Business Telephone System Return Bid No Later Than: August 1 at 10:00 am Return Bid To: Town of Weaverville PO Box 338 Weaverville, NC 28787 Attn: Michael Boaz Description: Purchase,

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009

RAS Associates, Inc. Systems Development Proposal. Scott Klarman. March 15, 2009 Systems Development Proposal Scott Klarman March 15, 2009 Systems Development Proposal Page 2 Planning Objective: RAS Associates will be working to acquire a second location in Detroit to add to their

More information

Managed Service For IP VPN Networks

Managed Service For IP VPN Networks LinchPin Managed Service For IP VPN Networks Web Site www.linchpinnetworks.co.uk Email info@linchpinnetworks.co.uk Telephone 01284 830 841 Introduction The LinchPin CPE Managed Service for IP VPN Networks

More information

VoIP CONFIGURATION GUIDE FOR MULTI-LOCATION NETWORKS

VoIP CONFIGURATION GUIDE FOR MULTI-LOCATION NETWORKS VoIP CONFIGURATION GUIDE FOR MULTI-LOCATION NETWORKS INTRODUCTION About this guide This guide is designed to help you plan and configure a TalkSwitch multi-location network for Voice over IP (VoIP). NOTE:

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901

More information

TELECOM/CONVERGED SERVICESELECT SM

TELECOM/CONVERGED SERVICESELECT SM ESSENTIAL SELECT STANDARD FEATURES Emergency outage calls 2-hour response time, Monday -Friday, 8:00 a.m. - 5:00 p.m., site local time, excluding NextiraOne holidays and Manufacturer holidays Routine service

More information

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public

More information

Access - Meshed IP WAN Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description

Access - Meshed IP WAN Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description This Access - Meshed IP WAN Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.

More information

UCLA Information Technology Services

UCLA Information Technology Services UCLA Information Technology Services Voice over Internet Protocol (VoIP) Services Effective Date 05/11/11 TABLE OF CONTENTS 1.0 Scope 2 2.0 Services Provided 2 2.1 VoIP Features 2 2.2 Configuration Management/Authorized

More information

Comtrend 1 Port Router Installation Guide CT-5072T

Comtrend 1 Port Router Installation Guide CT-5072T Comtrend 1 Port Router Installation Guide CT-5072T 1 Installing Access Point s DSL Service with a Comtrend Router Thank you for selecting Access Point, Inc. to be your Internet service provider. This guide

More information

Service Publication and Price Guide. Cloud PBX Premier INDEX. Product Overview. Implementation Responsibility Overview

Service Publication and Price Guide. Cloud PBX Premier INDEX. Product Overview. Implementation Responsibility Overview Service Publication and Price Guide Cloud PBX Premier INDEX Product Overview Implementation Responsibility Overview NetFortris Fully Managed Solution CPE (Customer Premise Equipment) Guidelines Service

More information

Avaya IP Office Remote Access Guidelines for Implementation and Maintenance Support

Avaya IP Office Remote Access Guidelines for Implementation and Maintenance Support Avaya IP Office Remote Access Guidelines for Implementation and Maintenance Support Introduction The Avaya IP Office family is the latest advancement in converged voice and data technology from Avaya.

More information

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes ZyXEL IP PBX (X2002) VoIP Support Notes Version 1.00 October 2008 1 Contents Overview ZyXEL IP PBX Support Note 1. How to manage and maintain your IPPBX?...3 1.1 Firmware Upgrade..3 1.2 Backing up your

More information

Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014

Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014 Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014 1. Scope of work a. The proposed system will be installed at three TCDSS offices in Red Bluff and Corning,

More information

COMPLEX SYSTEMS ONE SOLUTION

COMPLEX SYSTEMS ONE SOLUTION Communications Products, Inc. United States Coast Guard Avaya IP Office Training DAY 1 LESSONS 1, 2 & 3 COMPLEX SYSTEMS ONE SOLUTION Lesson 1 Introduction & Familiarization to IP Office Lesson Objective:

More information

Enterprise Managed PBX Telephony

Enterprise Managed PBX Telephony Office of Information Technology Services Service Level Agreement Enterprise Managed PBX Telephony December 17, 2013 v2.1 Service Description Enterprise Managed PBX Telephony Service Description The Enterprise

More information

SPRINT HOSTED IP PBX PRODUCT ANNEX

SPRINT HOSTED IP PBX PRODUCT ANNEX SPRINT HOSTED IP PBX PRODUCT ANNEX The following terms and conditions in this Sprint Hosted IPPBX Product Annex ( Annex ), together with applicable Sprint service agreement ( Agreement ), govern Sprint

More information

OPERATIONS MANUAL DATA CENTER COLOCATION

OPERATIONS MANUAL DATA CENTER COLOCATION Section I: Introduction and Service Description. OPERATIONS MANUAL DATA CENTER COLOCATION Company means MCI Communications Services, Inc., d/b/a Verizon Business Services, or any affiliated entity designated

More information

P-2024. Quick Start Guide. VoIP Analog Telephone Adaptor DEFAULT LOGIN. IP Address http://192.168.5.1 Password 1234. Version 3.60 7/2007 Edition 1

P-2024. Quick Start Guide. VoIP Analog Telephone Adaptor DEFAULT LOGIN. IP Address http://192.168.5.1 Password 1234. Version 3.60 7/2007 Edition 1 P-2024 VoIP Analog Telephone Adaptor Quick Start Guide Version 3.60 7/2007 Edition 1 DEFAULT LOGIN IP Address http://192.168.5.1 Password 1234 Copyright 2007. All rights reserved. Overview Use your P-2024

More information

Vertex VoIP Caller ID (Version 1.5)

Vertex VoIP Caller ID (Version 1.5) Vertex VoIP Caller ID (Version 1.5) Introduction The Vertex unit is designed to capture Caller ID and other telephony signaling on VoIP phone calls and send this information to computers. Depending on

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

Statement of Work for

Statement of Work for Statement of Work for Statement of Work Schedule/Lead Time All services are to be scheduled with an eight (8) week lead time. Requests for Services with less than the eight (8) week lead time may require

More information

Hosted PBX with Access One Circuit Self Installation Guide

Hosted PBX with Access One Circuit Self Installation Guide Technology Solutions, Delivered with Care Hosted PBX with Access One Circuit Self Installation Guide Time to Connect with Access One! You will find outlined in this self installation guide the steps necessary

More information

Telco Depot IP-PBX Software Features

Telco Depot IP-PBX Software Features Telco Depot IP-PBX Software Features Based on the Elastix Asterisk distribution, Telco Depot s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk

More information

ORACLE HOSPITALITY CLOUD CONSULTING SERVICE DESCRIPTIONS September 10, 2015

ORACLE HOSPITALITY CLOUD CONSULTING SERVICE DESCRIPTIONS September 10, 2015 ORACLE HOSPITALITY CLOUD CONSULTING SERVICE DESCRIPTIONS September 10, 2015 TABLE OF CONTENTS Service Offerings CONSULTING SERVICE OFFERINGS ORACLE HOSPITALITY FOOD AND BEVERAGE POINT OF SALE IMPLEMENTATION

More information

Product and Services Agreement BT Conferencing Maintenance Service Schedule

Product and Services Agreement BT Conferencing Maintenance Service Schedule Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the PSA. Ancillary Devices BT Authorized Service Representative

More information

UC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum

UC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum UC CLOUD VOICE SERVICE ADDITIONAL TERMS AND CONDITIONS AND SERVICE LEVEL AGREEMENT to the UC Cloud Voice Service Addendum This UC Cloud Voice Service Additional Terms and Conditions and Service Level Agreement

More information

MTN MPLS-VPN Service. Description of Service

MTN MPLS-VPN Service. Description of Service MTN MPLS-VPN Service Description of Service 1. Description of Service a. MTN MPLS-VPN Service ("Service") is a wide area data networking service providing any to any connectivity to transport Customer

More information

Voice Over IP is it hype or can it work for me? By American Business Communication Inc.

Voice Over IP is it hype or can it work for me? By American Business Communication Inc. Voice Over IP is it hype or can it work for me? By American Business Communication Inc. In the world of telecom, it seems like everywhere you turn there is a buzz about Voice over IP (VoIP). Hardly a day

More information

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications Conditions for ICT Partner Solutions Service Schedule for BT Cloud 1. Provision of Service The Service will be provided by BT to the Customer using BT s Supplier. For the avoidance of doubt no contractual

More information

How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions

How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions Overview: This document provides a reference for configuration of the Cisco UC500 IP PBX to connect to Integra Telecom SIP Trunks.

More information

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007 Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE

More information

Broadband Bonding Network Appliance TRUFFLE BBNA6401

Broadband Bonding Network Appliance TRUFFLE BBNA6401 Broadband Bonding Network Appliance TRUFFLE BBNA6401 White Paper In this brief White Paper we describe how the TRUFFLE BBNA6401 can provide an SMB with faster and more reliable Internet access at an affordable

More information

TIMICO LIMITED SERVICE SPECIFIC SCHEDULES

TIMICO LIMITED SERVICE SPECIFIC SCHEDULES MANAGED DEDICATED SERVERS DEFINITIONS In this Service Specific Schedule, the following expressions shall have the following meanings unless the context otherwise requires: Bug Patch Bug Update Customer

More information

INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS

INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS INFORMATION SYSTEMS (IS) NETWORK SERVICES TITLE SERIES DEFINITIONS Effective Date: July 1, 2015 I. DEFINITIONS A. Identifying the Correct Job Family This section defines duties performed by positions appropriately

More information

Fonality. Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide

Fonality. Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide Fonality Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide Fonality Table of Contents 1. Overview 2. SIP Trunk Adaptor Set-up Instructions 3.

More information

ShoreTel, Ingate & Broadvox for SIP Trunking

ShoreTel, Ingate & Broadvox for SIP Trunking I n n o v a t i o n N e t w o r k A p p N o t e IN- 13056 Date : Sept, 2013 Product: ShoreTel Ingate Broadvox System version: ShoreTel 13.x ShoreTel, Ingate & Broadvox for SIP Trunking SIP Trunking allows

More information

UCLA Communications Technology Services

UCLA Communications Technology Services UCLA Communications Technology Services Voice over Internet Protocol (VoIP) Services Effective Date 11/26/07 TABLE OF CONTENTS 1.0 Scope 2 2.0 Services Provided 2 2.1 VoIP Features 2 2.2 Configuration

More information

SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX

SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX The following terms and conditions in this Sprint SIP Trunking Service Product Annex ( Annex ), together with the applicable Sprint service agreement ( Agreement

More information

IT Relocation Checklist

IT Relocation Checklist This IT Relocation Checklist will help you prepare & manage your entire IT Relocation safely, efficiently and without disruption to services. Your IT & Telecom Solution Provider IT Relocation - the importance

More information

ExtremeWorks Remote Monitoring Service

ExtremeWorks Remote Monitoring Service SERVICE DESCRIPTION DOCUMENT (SDD) ExtremeWorks Remote Monitoring Service Service: ExtremeWorks Managed Service Remote Monitoring Service Version: 1.0 Date: November 2015 Availability: Global Order Code:

More information

There are three main types of products based on VoIP technology that are available to you. They are:

There are three main types of products based on VoIP technology that are available to you. They are: A small business has many priorities things such as finding new customers, recruiting and retaining talented employees, keeping ahead of the competition and managing costs are a few that leap to mind.

More information

Your Technical Point of Contact s Role

Your Technical Point of Contact s Role 3 Your Technical Point of Contact s Role The TPOC will be the overall central point of contact for all issues related to AT&T Managed Internet Service with VoIP (MIS with VoIP) at your company. At a minimum,

More information

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Updated: February 2009 Microsoft Response Point is a small-business phone solution that is designed to be easy to use and

More information

schedule 2L Additional terms for Virtual Voice Network services

schedule 2L Additional terms for Virtual Voice Network services 1. SERVICE DESCRIPTION The Interoute Virtual Voice Network (VVN) Service provides the Customer with a dedicated number of Ports leased on the Interoute Voice Soft Switching platform. 2. DEFINITIONS Additional

More information

NETWORK REQUIREMENTS. Broadband Network Access (WAN) Speed/Bandwidth

NETWORK REQUIREMENTS. Broadband Network Access (WAN) Speed/Bandwidth Voice-over-Internet Protocol 101 A White Paper on the Fundamentals of Successful VoIP Deployments for SMB s What You Really Need to Know About Implementing Hosted VoIP in Your Business Prepared by: Braun

More information

Xorcom IP-PBX Software Features

Xorcom IP-PBX Software Features Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

Broadband Bonding Network Appliance TRUFFLE BBNA6401

Broadband Bonding Network Appliance TRUFFLE BBNA6401 Broadband Bonding Network Appliance TRUFFLE BBNA6401 White Paper In this brief White Paper we describe how the TRUFFLE BBNA6401 can provide an SMB with faster and more reliable Internet access at an affordable

More information

schedule 2f additional terms for internet services

schedule 2f additional terms for internet services 1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber

More information

Recommended IP Telephony Architecture

Recommended IP Telephony Architecture Report Number: I332-009R-2006 Recommended IP Telephony Architecture Systems and Network Attack Center (SNAC) Updated: 1 May 2006 Version 1.0 SNAC.Guides@nsa.gov This Page Intentionally Left Blank ii Warnings

More information

SIP Proxy Server. Administrator Installation and Configuration Guide. V2.31b. 09SIPXM.SY2.31b.EN3

SIP Proxy Server. Administrator Installation and Configuration Guide. V2.31b. 09SIPXM.SY2.31b.EN3 SIP Proxy Server Administrator Installation and Configuration Guide V2.31b 09SIPXM.SY2.31b.EN3 DSG, DSG logo, InterPBX, InterServer, Blaze Series, VG5000, VG7000, IP590, IP580, IP500, IP510, InterConsole,

More information

Using Cisco UC320W with Windows Small Business Server

Using Cisco UC320W with Windows Small Business Server Using Cisco UC320W with Windows Small Business Server This application note explains how to deploy the Cisco UC320W in a Windows Small Business Server environment. Contents This document includes the following

More information

ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION ( OSSI ) with SITE AUDIT SERVICES EXHIBIT

ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION ( OSSI ) with SITE AUDIT SERVICES EXHIBIT ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION ( OSSI ) with SITE AUDIT SERVICES EXHIBIT This exhibit incorporates by reference the terms of your order for Oracle Standard System Installation

More information

Question and Answers RFP #16-2015 IP Phone System

Question and Answers RFP #16-2015 IP Phone System Page 1 of 6 Question and Answers RFP #16-2015 IP Phone System 6-9-15 6-18-15 Q: Are there any specifications or plans on the installation of the phone systems? A: Vendor installed turnkey. Q: Is there

More information

Enabling NAT and Routing in DGW v2.0 June 6, 2012

Enabling NAT and Routing in DGW v2.0 June 6, 2012 Enabling NAT and Routing in DGW v2.0 June 6, 2012 Proprietary 2012 Media5 Corporation Table of Contents Introduction... 3 Starting Services... 4 Distinguishing your WAN and LAN interfaces... 5 Configuring

More information

ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION (OSSI) BASIC SERVICE EXHIBIT

ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION (OSSI) BASIC SERVICE EXHIBIT ADVANCED CUSTOMER SUPPORT ORACLE STANDARD SYSTEM INSTALLATION (OSSI) BASIC SERVICE EXHIBIT This exhibit incorporates by reference the terms of the order for Oracle Standard System Installation ( OSSI )

More information

Getting Started KX-TDA5480

Getting Started KX-TDA5480 4-Channel VoIP Gateway Card Getting Started KX-TDA5480 Model KX-TDA0484 Thank you for purchasing the Panasonic 4-Channel VoIP Gateway Card, KX-TDA5480/KX-TDA0484. Please read this manual carefully before

More information

AT&T Managed Internet Service (MIS) with Ethernet Customer Site Preparation Document

AT&T Managed Internet Service (MIS) with Ethernet Customer Site Preparation Document AT&T Managed Internet Service (MIS) with Ethernet This document addresses Customer sites that do not have AT&T fiber in the building, however the building is within 500 of AT&T fiber. These sites are in

More information

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman

Ten Steps to a Successful Business Phone System Implementation. By Clare Kaufman Ten Steps to a Successful Business Phone System Implementation By Clare Kaufman Contents Introduction...2 Planning a Business Phone Solution...2 1. Define business requirement...3. 2. Line Up Technical

More information

Optimum Business SIP Trunk Set-up Guide

Optimum Business SIP Trunk Set-up Guide Optimum Business SIP Trunk Set-up Guide For use with IP PBX only. SIPSetup 07.13 FOR USE WITH IP PBX ONLY Important: If your PBX is configured to use a PRI connection, do not use this guide. If you need

More information

IP Address and Pre-configuration Information

IP Address and Pre-configuration Information IP Address and Pre-configuration Information Ethernet Connectivity: Connect your workstation or device to the Digi Cellular Device via one of these methods: Direct from workstation to Digi Cellular Device

More information

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden Frontier IP PBX open, scalable, accessible and feature-laden why VoIP? Voice over IP business phone systems use existing data network infrastructure to distribute telephone calls, delivering a range of

More information

Technology Spotlight on Cellular Data Networking for SCADA system networks. Presented by Teamwork Solutions, Inc.

Technology Spotlight on Cellular Data Networking for SCADA system networks. Presented by Teamwork Solutions, Inc. on Cellular Data Networking for SCADA system networks Presented by Teamwork Solutions, Inc. Wireless (Cellular) Data Networking Internet SCADA Server How Wireless (Cellular) Data Networking Works Dynamic

More information

Sure Data Centre Bandwidth and Network Access Service Specific Terms and Conditions and SLA

Sure Data Centre Bandwidth and Network Access Service Specific Terms and Conditions and SLA The Bandwidth and Network Access (BNA) Service provides You with direct connectivity from Our Hosting Centres to Our Telecommunications Network. There are essentially three parts to the BNA Service, which

More information

Schools and Libraries Universal Service Support Mechanism Eligible Services List

Schools and Libraries Universal Service Support Mechanism Eligible Services List Schools and Libraries Universal Service Support Mechanism Eligible Services List (WC Docket No. 13-184; CC Docket No. 02-6; GN Docket No. 09-51) The Federal Communications Commission s (FCC s) rules provide

More information

INTERIM MARKET DOCUMENT CHANGE

INTERIM MARKET DOCUMENT CHANGE INTERIM MARKET DOCUMENT CHANGE Title: MPLS and Alternative Communications for Medium Performance Facilities File #: IESO_IMDC_0169 Version #: 0.2 Part 1 General Information Document Affected: Market Manual

More information

Connecting to the Internet. LAN Hardware Requirements. Computer Requirements. LAN Configuration Requirements

Connecting to the Internet. LAN Hardware Requirements. Computer Requirements. LAN Configuration Requirements Connecting to the Internet LAN Hardware Requirements Computer Requirements LAN Configuration Requirements Installation Performed by Time Warner Cable Technician Connecting via Ethernet Connecting via USB

More information

Skype Connect Getting Started Guide

Skype Connect Getting Started Guide A P P N O T E TPP-10251 Date : September 2010 Product: ShoreTel Ingate Skype System version: ShoreTel 10.x Skype Connect Getting Started Guide SIP Trunking allows the use of Session Initiation Protocol

More information

DL TC72 Communication Protocols: HDLC, SDLC, X.25, Frame Relay, ATM

DL TC72 Communication Protocols: HDLC, SDLC, X.25, Frame Relay, ATM DL TC72 Communication Protocols: HDLC, SDLC, X.25, Frame Relay, ATM Objectives: Base training of an engineer for the installation and maintenance of Digital Telecommunications and Internetworking systems.

More information

ON HOLD ANNOUNCER. Once you receive your audio announcer, check the packaging to ensure that all of the following items are enclosed:

ON HOLD ANNOUNCER. Once you receive your audio announcer, check the packaging to ensure that all of the following items are enclosed: ON HOLD ANNOUNCER The is a high quality digital on-hold announcer. It is designed to be attached to a 100BASE-T Ethernet network to receive audio production updates via the Internet. These instructions

More information

Akixi Installation Requirements (Siemens HiPath 3000)

Akixi Installation Requirements (Siemens HiPath 3000) Akixi Installation Requirements (Siemens HiPath 3000) Introduction This document describes the required activities that should be completed by the Reseller before the deployment of Akixi hosted services

More information

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM PROPOSALS REQUESTED BY THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM The Town of Old Orchard Beach will receive sealed bids for an IP based phone system. The project

More information

Comparing Three Solutions

Comparing Three Solutions Melissa Swartz, Swartz Consulting Elizabeth English, EE and Associates Comparing Three Solutions Case studies of live sample projects May or may not have been implemented with most redundant configurations

More information

NeoGate TA Series Quick Installation Guide

NeoGate TA Series Quick Installation Guide NeoGate TA Series Quick Installation Guide Version: V1.1 Yeastar Technology Co., Ltd. Date: November 18, 2014 http://www.yeastar.com 1/15 Contents NeoGate TA Series Quick Installation Guide 1. Preparation

More information

ZyXEL V100 Support Notes. ZyXEL V100. (V100 Softphone 1 Runtime License) Support Notes

ZyXEL V100 Support Notes. ZyXEL V100. (V100 Softphone 1 Runtime License) Support Notes ZyXEL V100 (V100 Softphone 1 Runtime License) Support Notes Version 1.00 April 2009 1 Contents Overview 1. Overview of V100 Softphone...3 2. Setting up the V100 Softphone.....4 3. V100 Basic Phone Usage.....7

More information

SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES

SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES The following terms are additional to those in the applicable Master Reseller Agreement (the Agreement ) between UK Broadband (the Supplier ) and PCCW

More information

Truffle Broadband Bonding Network Appliance

Truffle Broadband Bonding Network Appliance Truffle Broadband Bonding Network Appliance Reliable high throughput data connections with low-cost & diverse transport technologies PART I Truffle in standalone installation for a single office. Executive

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

ehealth and VoIP Overview

ehealth and VoIP Overview ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.

More information

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 1/502 Hay Street, Subiaco WA 6008 20

More information

Internet Dedicated - Managed Service Service Level Agreement ( SLA )

Internet Dedicated - Managed Service Service Level Agreement ( SLA ) Internet Dedicated - Managed Service Service Level Agreement ( SLA ) 1. Overview This Internet Dedicated - Managed Service SLA is in addition to any SLAs offered for Verizon Internet Dedicated access and

More information