Internet Service Guide

Transcription

1 Internet Service Guide

2 TABLE OF CONTENTS GETTING STARTED PAGE 2 STANDARD NETWORK SETTINGS PAGE 3 ADVANCED NETWORK SETTINGS PAGE 5 DOMAIN NAME SERVICE PAGE 7 SERVICES PAGE 9 USING YOUR LOGIX HOSTED PAGE 9 PERSONAL USER ADMINISTRATOR PAGE 14 LOGIX WEBMAIL PAGE 16 MICROSFT OUTLOOK SET UP PAGE 17 HOSTING YOUR OWN PAGE 21 LOGIX WEB HOSTING PAGE 23 MONSTERBOX SM PAGE 26 GLOSSARY PAGE 29 Page 1 of 29

3 Who needs this User Guide? GETTING STARTED Customers who will be connecting their network to LOGIX Internet service. Why this User Guide? This guide explains how to make the physical connection from the LOGIX router to your network. STEP 1i Locate the LOGIX router. The router is usually located in your telephone or computer room. STEP 2i Note: Pictures are examples; the router LOGIX provides your company may differ slightly. Locate the CONNECT TO LOGIX INTERNET HERE sticker on the LOGIX router. The arrow points to the Ethernet Port labeled 10/100 BASE T or Ethernet. STEP 3i Plug a CAT5 Ethernet Cable into the Ethernet Port (10/100 BASE T) of the LOGIX router and the other end into your network hub or switch. Note: If connecting a single computer, router, or firewall to the LOGIX router, use a CAT5 Ethernet Crossover Cable between the LOGIX router and your equipment. See Making Advanced Connections to the LOGIX Router on Page 6 for additional information. Page 2 of 29

4 Who needs this User Guide? STANDARD NETWORK SETTINGS Data Help Desk Customers who need instructions on configuring their computers to accept the LOGIX Internet service. The information provided in this guide is for Windows XP and similar operating systems. Consult your Network Administrator or the LOGIX Data Help Desk for assistance with other operating systems. Why this User Guide? This guide will take you through setting up a standard configuration using DHCP (Dynamic Host Configuration Protocol) on your computer(s). Follow these steps for each computer on your network that will be connecting to the LOGIX Internet. STEP 1i Go to Start>Settings>Network Connections>Local Area Connection... Once on "Local Area Connection", right click and select "Properties. Page 3 of 29

5 STEP 2i Click on "Internet Protocol (TCP/IP)" and then click on "Properties. STEP 3i3and Within the Internet Protocol (TCP/IP) Properties" window, select the bullets next to "Obtain an IP address automatically" AND "Obtain DNS server address automatically. Click on the "OK" button and then click on the "OK" button again to apply the settings to the "Local Area Connection Properties. After you click on the "OK" button, the computer may pause for 3-10 seconds while attempting to obtain an IP address. STEP 4i You are now finished. Click on the Internet Explorer icon to begin using LOGIX Internet. Page 4 of 29

6 ADVANCED NETWORK SETTINGS Data Help Desk This section provides the advanced network information for customers who will be connecting a firewall, router, or using static IP s on their network. INTERNET CONNECTION DETAILi LOGIX provided your company with a customized Internet Connection Detail form during the installation process. This document contains your: Account information IP information Default LAN settings For a current copy of your Internet Connection Detail please contact the LOGIX Data Help Desk at. Below is a sample of an Internet Connection Detail form. Internet Connection Detail Note: By default, LOGIX Communications deploys equipment with NAT (Network Address Translation) and DHCP (Dynamic Host Configuration Protocol) activated. To deactivate these settings contact the LOGIX Data Help Desk at. Page 5 of 29

7 DNS RESOLVERSi DNS Resolvers take a Domain Name and determine its corresponding IP address. Below are the location-specific DNS Resolver IP s for your router, firewall, or computers using static IP addresses. Location Primary Secondary Third (if needed) Austin Dallas/Ft. Worth Houston Oklahoma San Antonio Tulsa MAKING ADVANCED CONNECTIONS TO THE LOGIX ROUTERi If connecting a single computer, router, or firewall to the LOGIX router, use a CAT5 Ethernet Crossover Cable between the LOGIX router and your equipment. The CAT5 crossover cable has the transmit and receive pairs reversed. See the diagram below. Pin 1 on connector A should be wired to pin 3 on connector B. Pin 2 on connector A should be wired to pin 6 on connector B. Pin 3 on connector A should be wired to pin 1 on connector B. Pin 6 on connector A should be wired to pin 2 on connector B. Pins 4, 5, 7, and 8 are not used. Page 6 of 29

8 DOMAIN NAME SERVICE Who needs this User Guide? Customers who will transfer their domain name(s) to LOGIX for hosting. Why this User Guide? This guide outlines the domain name hosting and transfer process. UNDERSTANDING DOMAIN NAME SERVICES (DNS)i Your company s domain name (i.e. samplecompany.com) uniquely identifies your company to the rest of the world. Your company must purchase a domain name from a domain name registrar. Common registrars are Network Solutions, GoDaddy, or Register.com. LOGIX does not sell, renew or transfer domain names. Domain Name Hosting, also known as DNS Hosting, is often confused with Web Hosting and Hosting. One of the functions of DNS Hosting is to direct traffic to your website. Another function of DNS Hosting is to direct incoming to your provider. Note: LOGIX can provide DNS Hosting (see Page 8), Hosting (see Page 9), and/or Web Hosting (see Page 23). TRANSFERRING YOUR DNS TO LOGIXi STEP 1i Contact the LOGIX Data Help Desk at to place or confirm your DNS hosting order. Note: If your domain name is transferred to LOGIX prior to the completion of your LOGIX DNS order, your website and associated with this domain name will be interrupted. Page 7 of 29

9 STEP 2i Contact your domain name registrar to request your domain name(s) transfer to LOGIX. STEP 3i Follow the instructions provided by your registrar to initiate the domain name(s) transfer. You will need to provide the registrar the following server names for each domain name hosted by LOGIX: PRIMARY NAME SERVER faith.logixcom.net IP Address: SECONDARY NAME SERVER meredith.logixcom.net IP Address: Confirm that the server entries above are the only ones listed for your domain. Note: It takes up to 48 hours for the new server information to propagate throughout the Internet. After 48 hours, if LOGIX is providing hosting and/or Web hosting for the domain name(s) you have transferred, refer to E- mail Hosting (see Page 9) and/or Web Hosting (see Page 23). If Logix is not providing hosting, contact your hosting company and get the name of their hosting server. Call the LOGIX Data Help Desk at and ask to update your MX record using the server name provided by your hosting company. If Logix is not providing Web hosting, contact the company that is hosting your website and get the IP address of their Web hosting server. Call the LOGIX Data Help Desk at and ask to update your World Wide Web (WWW) record using the IP address provided by your web hosting company. Page 8 of 29

10 USING YOUR LOGIX HOSTED Who needs this User Guide? Your company s employee commonly referred to as the Administrator who will be responsible for administering the LOGIX hosted . Why this User Guide? This guide explains how to add, change, and delete accounts. Note: Before you begin administering your LOGIX hosted accounts, it is necessary to be set up as the Administrator with LOGIX. If you do not have an administrator username and password, call the LOGIX Data Help Desk at. STEP 1i Go to /logix-customer-tools.php Domainl Administrator. Page 9 of 29

11 STEP 2i A new window will open that contains the LOGIX Administrator. Click on Domain Administrator. Tip: Save the link admin.logixonline.com to your Favorites so you can access this page directly. STEP 3i Enter your username, password and your company s domain and click Continue. xxx-user Note: When entering your username you must include the prefix provided to you by LOGIX. The example shown has xxx- as the prefix. Forgot your prefix or password? Call the LOGIX Data Help Desk at. Page 10 of 29

12 STEP 4i This screen lists your current accounts. To add accounts, click on Add Account. Fill out the Full Name, Address, Username, and Password. Click on Build Account. Note: In step 3, the format of the username required a prefix. There is no need to enter this prefix when populating the Username field in this step. Page 11 of 29

13 STEP 5i To edit an account click edit to the right of the account you wish to change. First you will see an overview of the account you want to edit. You can: Update the Display Name Change Password Add or Change where the s are forwarded Add or Change Alias(es) Remove User After each modification click Update to confirm your changes. Page 12 of 29

14 STEP 6i Each time you click Update, a confirmation in red will be displayed. Make all your account updates and then click LOGOUT located on left hand side of the screen. If you have not previously completed your MX record updates or program setup, you must complete steps 7 and 8. STEP 7i8 This step should be coordinated to ensure that there is no interruption of your service. After completing your account(s) setup, you will need to coordinate your company s Mail Exchanger (MX) record update. Contact your DNS hosting company to have your MX record changed to smtp0.logixcom.net. If LOGIX is hosting your DNS, contact the LOGIX Data Help Desk at. STEP 8i Next you will need to configure your programs (i.e. Outlook, Outlook Express, Eudora) (see Page 17) for Microsoft Outlook instructions. Visit the LOGIX website /userguides for additional user guides for other programs. If you will not be using an program, you can access your using LOGIX Webmail at webmail.logixonline.com (see Page 16 for more instructions on LOGIX Webmail). Page 13 of 29

15 Personal User Administrator Data Help Desk Who needs this User Guide? users that have been set up with LOGIX hosted and would like to change their personal account settings. Why this User Guide? This guide explains how to change your personal password, personal preferences, out of office reply, and other settings. STEP 1i Go to the following website logix.com/logixcustomer-tools.php click Personal User Administrator. STEP 2i Enter your username and password then click Continue. Page 14 of 29

16 STEP 3i This page displays your personal account profile. You can change your password and out of office reply. Once you have completed your changes, click Update, and then click LOGOUT. Page 15 of 29

17 Who needs this User Guide? LOGIX WEBMAIL Customers who will be accessing their LOGIX account(s) via the Internet. Why this User Guide? This guide explains how to access your LOGIX web-enabled account from anywhere in the world. STEP 1i Access the Internet and go to STEP 2i Enter your username and password. Click Continue and you will have access to your personal Inbox. STEP 3i From here you can compose, read, reply, forward, and delete your s. STEP 4i4 When you are finished, click Sign Out. Note: After 1 hour of inactivity, you will automatically be signed out. Page 16 of 29

18 MICROSOFT OUTLOOK SETUP Who needs this User Guide? Customers who need instructions setting up Microsoft Outlook or updating their settings for LOGIX hosted . Why this User Guide? This guide explains how to set up Microsoft Outlook . There are many versions of Microsoft Outlook, therefore the instructions may vary slightly for your version. For additional user guides refer to the LOGIX website STEP 1i Open Microsoft Outlook, from the main menu bar, select Tools, then Accounts. LOGIX supports all versions from Outlook STEP 2i Under " " click "Add a new account" then click "Next. To View or change existing accounts skip to Step 6 on Page 19. Page 17 of 29

19 STEP 3i Select "POP3", click "Next" to continue. STEP 4i In the Your Name field, enter your full name. In the Address field, enter your E- mail address. Enter mail.logixonline.com" in both Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. In the User Name field enter your LOGIX username. In the Password field, enter your password. Click "Next" to continue. Note: When entering Logon Information, your User Name must include the prefix provided to you by LOGIX. Tip: Forgot your prefix or password? Call the LOGIX Data Help Desk at. Page 18 of 29

20 STEP 5i Click "Finish" to save. This will take you back to Outlook. To set up accounts on each computer repeat steps 1 through 5. STEP 6i To make changes to your account profile, go to Tools, then Accounts. Click "View or change existing accounts" and click "Next. STEP 7i Click on the account profile name you want to change and click "Change...". Page 19 of 29

21 STEP 8i8 In the Your Name field, enter your full name. In the Address field, enter your address. Enter mail.logixonline.com" in both Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. In the User Name field enter your LOGIX username. In the Password field, enter your password. Click "Next" to continue. Note: When entering your username you must include the prefix provided to you by LOGIX. Tip: Forgot your prefix or password? Call the LOGIX Data Help Desk at. STEP 9i Click "Finish" to save. This will take you back to Outlook. Your account profile changes are now complete. Page 20 of 29

22 Who needs this User Guide? HOSTING YOUR OWN Customers who have their own server and will be hosting their own . Why this User Guide? This guide explains how to update your DNS settings. LOGIX HOSTED DNSi If LOGIX is hosting your DNS, call the LOGIX data help desk at and provide them with your server Host Name and IP address. This information will be used to update your Mail Exchange (MX) record. Upon request your reverse DNS record can be updated at this time. Note: It is strongly recommended that you request a reverse DNS record to prevent your from being blocked by other servers that check for reverse DNS verification. DNS HOSTED BY AN ALTERNATE PROVIDERi If LOGIX is not hosting your DNS, contact the company that is hosting your DNS and provide them with the Host Name and IP address of your server. This information will be used to update your Mail Exchange (MX) record. Note: It is strongly recommended that you request a reverse DNS record to prevent your from being blocked by other servers that check for reverse DNS verification. Contact the LOGIX data help desk at to add a reverse DNS record. Page 21 of 29

23 BACK-UP SERVICEi Upon request, LOGIX provides customers who host their own with Back-Up service. In the event of an extended power outage or similar occurrence, LOGIX Back-Up service will store for your domain up to a week. Once your server becomes available, your will be automatically delivered to your server. LOGIX does not keep copies of these s. Note: To add Back-Up service to your account contact a live Customer representative at. Page 22 of 29

24 Who needs this User Guide? LOGIX WEB HOSTING Customers who use LOGIX to host their website. Why this User Guide? This guide explains how to upload your website files to use LOGIX Web Hosting. NOTE: LOGIX will provide you with your FTP IP address, User Name, and Password during the installation process. STEP 1i Open Internet Explorer. In the address bar enter your FTP IP address in the following format and click Enter. Example: ftp:// STEP 2i Enter the LOGIX provided User Name and Password. Click Login. NOTE: The Login Anonymously and Save Password boxes should remain unchecked. Page 23 of 29

25 STEP 3i Your FTP window will open. STEP 4i4 Locate the website files you wish to upload. Page 24 of 29

26 STEP 5i Select the files to be uploaded by clicking on Edit, then Copy. Right click in the FTP window, and then left click Paste. Your files are now uploaded to the FTP site root directory. Note: On the FTP site, your main web page (usually called index.htm or default.htm) must be in the root directory, not in a subfolder. STEP 6i When you are ready to activate your website on LOGIX, contact the company that is hosting your DNS to update your World Wide Web (WWW) record. If LOGIX is hosting your DNS, call the LOGIX data help desk at. Note: This is an important step to complete the activation of your website on LOGIX. Once it is completed your website will be available to view within 2 hours. Page 25 of 29

27 MONSTERBOX SM Who needs this User Guide? Customers who request LOGIX Monsterbox SM. LOGIX Monsterbox SM is a simple and secure * way to share large files. Share your architectural drawings, medical records, photographs, graphics files and music with your employees and/or clients. Why this User Guide? This guide will take you through the simple, step-by-step details to set up and use LOGIX Monsterbox SM. LOGIX will provide you: 1. One Personal FTP IP Address 2. One Primary & One Secondary User Name 3. One Primary & One Secondary Password STEP 1i Open Internet Explorer. In the address bar enter your FTP IP address in the following format. Example: ftp:// * Security is a function of those who have access to the secondary user name and password. Page 26 of 29

28 STEP 2i Once you have entered the IP address click Go or press Enter and the following box will appear. STEP 3i Enter your User Name and password. The Login Anonymously and Save Password boxes should remain unchecked. STEP 4i Click Login and the following screen will appear: Page 27 of 29

29 STEP 5i Locate the files you wish to upload. Right click on the file, and scroll down, and left click on Copy. Go back to your FTP screen. Right click in the FTP window, and left click on Paste. Congratulations, you have successfully uploaded your files! If you need to upload additional files repeat Step 5. Page 28 of 29

30 GLOSSARY DHCP Dynamic Host Configuration Protocol - A protocol for automatically assigning IP configurations to workstations. DNS Domain Name Service A service that translates domain names into IP addresses. DNS Hosting A service provided to host your DNS records. One of the functions of DNS Hosting is to direct traffic to your website. Another function of DNS Hosting is to direct incoming to your provider. DNS Resolvers The translation of a domain name to determine its IP address. Domain Name A domain name is the core of your company's online identity. Once you have registered your domain name no other company may use that identity online. (Example: abccompany.com) FTP File Transfer Protocol - A standard Internet protocol used to exchange files between computers on the Internet. IP Address Internet Protocol Address- A unique address that network devices use to identify and communicate with each other on a network. MX Record Mail Exchange Record- A type of DNS record that determines where Internet should be routed. The MX record points to the server where your will be delivered. NAT Network Address Translation - NAT translates the private IP Addresses in the internal network into a public IP Address. NAT operates on a router or firewall, usually connecting two networks together. POP3 Post Office Protocol The protocol most commonly used for retrieving . Root Directory The root directory is the directory within the FTP site that includes all other directories. When you upload your website files, your main web page (usually called index.htm or default.htm), must be in the root directory, not in a subfolder. SMTP Simple Mail Transfer Protocol The protocol most commonly used for sending . Web Hosting A service that allows others to view your website via the Internet. WWW Record World Wide Web The DNS entry that points to your website. Page 29 of 29