Service Descriptions As of June 1, 2013

Transcription

1 Service Descriptions As of June 1, 2013

2 Phone Service & Unified Communications Packages Total Connect TC- TC Includes: Lync Enterprise Plus (LC- EPTC) with Premium Enterprise Voice (PEV- 500)- unlimited domestic inbound minutes, 500 domestic outbound minutes, Exchange Enterprise Plus mailbox with Outlook 2010 (EM- EPTC), and Microsoft SharePoint 2010 Foundation* (SP- F). Total Connect Basic Lobby Phone TC- B Includes: Lync Standard Plus (LC- SPTC) with Premium Enterprise Voice (PEV- 500)- unlimited domestic inbound minutes, 500 domestic outbound minutes. Premium Enterprise Voice Upgrade TC- U Includes: Unlimited Domestic Outbound Minutes The amount of outbound domestic minutes included in PEV- 500, increases from 500 to unlimited. Available with TC- TC, TC- O365, and TC- B. Auto Attendant Response Group General Voice Mailbox Hosting TC- AARG * Only one (SP- F) per organization (Not one per user). Includes: Monthly hosting services for Auto Attendant(s), 1 General Voice Mailbox & Response Groups. Limit 3 phone numbers. Per AA- GVM- RG/Month Chinook Communications 2013 Service Descriptions Effective: June 1,

3 Phone Service for Office 365 Package Total Connect for Office 365 E4 TC- O365 Includes: Lync Enterprise Plus (LC- EPTC) with Premium Enterprise Voice (PEV- 500)- unlimited domestic inbound minutes, 500 domestic outbound minutes. Requires Office 365 E4 subscription. Total Connect for Office 365 E3 TC- O365 Includes: Lync Enterprise Plus (LC- EPTC) with Premium Enterprise Voice (PEV- 500)- unlimited domestic inbound minutes, 500 domestic outbound minutes. Requires Office 365 E3 subscription. Calling Plans Premium Enterprise Voice PEV- 500 Includes: PSTN calling capability, 500 domestic outbound minutes, unlimited domestic inbound minutes, telephone number, and emergency 911 services. Sold in Total Connect (TC- TC), Total Connect for Office 365 (TC- O365) and Total Connect Basic (TC- B) packages. Not sold separately Chinook Communications 2013 Service Descriptions Effective: June 1,

4 Usage Based or Recurring Monthly Charges Toll Free 800 Number V- 800 Toll Free 800 Number used for Auto Attendant, Conferencing, and TN s. Company/Month Toll Free Calling Service (800) Usage V- TF Metered Toll Free # calling at $0.04 per minute/user/month. Applies to all inbound toll free number usage- I.e. Conferencing and Toll Free company TN s Voice Usage above 500 Minutes V- GT500 Metered Voice at $0.02 per minute/user/month for PSTN usage above 500 outbound minute limit. Minutes/Month Minutes/Month Reserved Phone Numbers TC- TN Monthly fee for holding reserved phone numbers. Per Phone Number/Month Chinook Communications 2013 Service Descriptions Effective: June 1,

5 Setup Fees Service Setup Fee SU- VS Per User Setup Fee for TC- TC, One Time/User Service Setup Fee SU- BO Per User Setup Fee TC- O365, and TC- B One Time/User Federation Set Up Fee SU- FED Enable Tenant for Open Federation One Time/Company Federation SAN Certificate SU- FEDSAN Annual Fee for acquiring Subject Alternative Name Certificate. Required to enable Federation Total Connect for Integration Fee Office 365 SU- O365 Fee associated with integrating TC- O365 with MS Office 365 E4 & E3 service. Customer responsible for making all required changes to E4 & E3 service. Must configure federation and purchase certificate, included in fee. Company/Year One Time/User Move, Add, Change SU- MAC Moves, Adds, Changes Per User Fee for TC- TC, TC- O365, and TC- B. One Time/User Auto Attendant, General Voice Mailbox and/or Response Group Setup Auto Attendant Professional Voice Over (Customer supplies script(s)) SU- AARG Includes: Setup of Auto Attendant and programming for up to 5 keys. Set- up for up to 3 Response Groups. One Time/Company SU- AAP Have professional voice talent record greetings for your auto attendant. One Time/Company Chinook Communications 2013 Service Descriptions Effective: June 1,

6 Unified Communications Instant Messaging, Presence, Conferencing: audio- video- web, Desktop Sharing, White Boarding & Polling Lync Enterprise LC- E Includes: Lync Communicator Client for MAC or PC, Presence, secure Instant Messaging, Audio, Video & Web Conferencing, Desktop Sharing & White Boarding, Ability to Originate Multi- Party Conferences. Lync Standard LC- S Includes: Lync Communicator Client for MAC or PC, Presence, secure Instant Messaging, and Group Chat Lync Enterprise Plus For Total Connect LC- EPTC Includes: Lync Communicator Client for MAC or PC, Presence, secure Instant Messaging, Audio, Video & Web Conferencing, Desktop Sharing & White Boarding, Ability to Originate Multi- Party Conferences, PSTN connectivity. SOLD ONLY WITH TOTAL CONNECT PACKAGES. Not sold separately Lync Standard Plus For Total Connect LC- SPTC Includes: Lync Communicator Client for MAC or PC, Presence, secure Instant Messaging, Group Chat, PSTN connectivity. SOLD ONLY WITH TOTAL CONNECT PACKAGES. Not sold separately Chinook Communications 2013 Service Descriptions Effective: June 1,

7 Microsoft SharePoint 2010 Foundation Plans Document Libraries, Team Sites & Productivity Tools All plans include: One site collection with custom URL, multiple sub- sites, and unlimited users. Plan 1 SP- F1 Includes: 1 GB of storage. Company/Month Plan 2 SP- F2 Includes: 5 GB of storage. Company/Month Plan 3 SP- F3 Includes: 20 GB of storage. Company/Month Additional SharePoint Storage SP- AS Includes: 1 GB of additional data storage. SOLD ONLY WITH PLAN 3. Per 1 GB/Month Chinook Communications 2013 Service Descriptions Effective: June 1,

8 Services & Unified Messaging Exchange Standard Plus mailbox with Outlook 2010 EM- SP Includes: Outlook 2010 Client and web access, shared calendars and contacts, mobile device ActiveSync, 25GB data storage and MS Forefront. Exchange Standard mailbox with Outlook 2010 EM- S Includes: Outlook 2010 Client and web access, shared calendars and contacts, mobile device ActiveSync, 5GB data storage, and MS Forefront. Exchange Basic mailbox EM- B Includes: Outlook web access, 1GB data storage, and MS Forefront. Exchange Enterprise Plus Mailbox with Outlook 2010 For Total Connect EM- EPTC Includes: Outlook 2010 Client and web access, shared calendars and contacts, mobile device ActiveSync, voice- enabled and voic , 25GB data storage and MS Forefront. SOLD ONLY WITH TOTAL CONNECT PACKAGES. Not sold separately Additional Mailbox Storage EM- AS 500MB user must have a mailbox. Per 500MB/Month Blackberry Server EM- BS Includes: Blackberry Enterprise Server - synchronizes Microsoft Outlook data with Blackberry mobile devices. Mailbox Migration Support EM- MG Migrate mailbox content from legacy mail platform to Chinook platform. If more than allotted mailbox storage, additional mailbox storage must be purchased. One Time/Mailbox Chinook Communications 2013 Service Descriptions Effective: June 1,

9 Customer Relationship Management Microsoft Dynamics CRM Account CRM- P Includes: Microsoft Dynamics CRM deployment, single user access to the CRM deployment, CRM web client, and includes 5GB data storage. Professional & Hosted Private Cloud Development Services Professional Services PS- PS Chinook Communications can provide professional consulting services above and beyond those provided for in the service level agreement. Our services often include Assessment, Design, Installation and Training Services for Lync, Exchange, SharePoint, and Dynamics CRM. Chinook Hosted Private Cloud Service CPC Do you have a Line of Business (LOB) application you need to host on a dedicated virtual environment? Do you need a hosted private cloud instance of an enterprise application such as Exchange, SharePoint, Lync, and Active Directory? Our Hosted Private Cloud service deployed and managed by Chinook can deliver the solution you need. Per Hour Can include set up charges, monthly and license fees Chinook Communications 2013 Service Descriptions Effective: June 1,

10 Additional Services McAfee Security and Archiving Suite McAfee Ultimate Access - Protection and Continuity MacAfee Enterprise Defense Protection EM- SSP EM- UCF EM- CF Provides: Premium anti- spam filtering plus triple virus worm scanning, content & attachment filtering, attack & fraud protection, outbound filtering, continuity, fail- safe service, and seven- day quarantine. Provides & Msg. Archiving; for up to 10 years. **Minimum purchase of $56.00 required. All users must subscribe. Provides: Premium anti- spam filtering plus triple virus worm scanning, content & attachment filtering, attack & fraud protection, outbound filtering, continuity, fail- safe service, and seven- day quarantine. **Minimum purchase of $35.00 required. All users must subscribe. Provides: Premium anti- spam filtering, content & attachment filtering, attack & fraud protection, and seven- day quarantine. **Minimum purchase of $35.00 required. All users must subscribe. McAfee Continuity EM- BC Remain productive during server outages with continuous storage, access, and use. Must subscribe to (EM- CF). All users must subscribe. /Message Archiving - 1 Year Retention McAfee /Message Archiving - Multi- year Retention McAfee Message Archiving - Historical Data Storage EM- 1YR EM- MYR EM- HDS Copies all , to and from a user s hosted mailbox, to a web- based archive. Securely pulls messages from your server and stores them using 256- bit encryption. Web based interface for search and retrieval. 1 year term. **Minimum purchase of $30.00 required. Not all users must subscribe year term. Copies all to and from a user s hosted mailbox, to a web- based archive. Securely pulls messages from your server and stores them using 256- bit encryption. Web- based interface for search and retrieval. **Minimum purchase of $53.00 required. Not all users must subscribe. Includes up to 25GB of storage. Provides archiving services for content prior to activation date of archiving services. Message Encryption EM- EX Hosted Encryption allows the user to encrypt sent from their hosted mailbox to any SMTP recipient. Designed to help customers manage compliance with security and privacy requirements such as HIPPA & Gramm- Leach- Bliley. ** ** ** ** ** Chinook Communications 2013 Service Descriptions Effective: June 1,