United Kingdom & Ireland

Transcription

1 Your promise. Delivered. DISCOVER United Kingdom & Ireland Beyond the shore: The UK network Shop, travel and now ship online Who takes CARE of your cargo?

2 Welcome aboard! There s more to shipping than a container and a vessel. Each country has a unique network of rail, road and feeder vessels, operations and customer service initiatives that best support their infrastructure. Wherever you re based, Maersk Line is a leader in delivering the best mix of deep sea and inland services, customer care, and long term planning with our customers. This booklet will give you a taste of what Maersk Line can do for you in the UK & Ireland and what sets us apart from the competition. Brian Godsafe, Managing Director, Maersk Line UK & Ireland What s inside In context A summary of the UK & Ireland s access to global markets with Maersk Line. 3 3 Beyond the Shore Our promise doesn t end at the quay; here we share our local inland capability for onward journeys. 5 Financial Stability 7 Our finances can be relied upon; here are a couple of reasons why. 5 7 Ship Online Can the way you ship be faster, better organised, and easier? We think it can with MyMaerskLine. 11 Committed to CARE Our team, our CARE initiatives, and our personal excellence target; The Customer Charter. Environmental responsibility CO2 reductions and sustainable investments supporting environmental goals

3 In Context World s LARGEST Vessel The UK and Ireland s position in global trade is substantial. Currently we rank 5 th for combined imports and exports worldwide, which is larger than India, Russia, and all but Germany in Europe 1. Over 1 in 5 shipped containers in the UK & Ireland use a Maersk Line vessel. From exporting personal effects to Melbourne, to importing the fruit and vegetables for our supermarkets we connect UK & Ireland customers to over 300 locations worldwide. By setting up arrangements with 9 UK and Ireland ports, we ensure we re accessible, no matter what your location. When sourcing equipment we have 23 depots with 9 reefer facilities available. 1 Source: Country Comparison: Exports - The World Factbook. Central Intelligence Agency. Retrieved 10 November INTERNATIONAL PORTS Cork Felixstowe London Gateway Tilbury FEEDER PORTS Belfast Dublin Grangemouth Immingham Teesport South Shields Most Reliable Carrier in Americas Biggest Reefer Importer from Oceania Operating from Asia to Europe Best Import Product From Middle East and Indian Subcontinent 22 COUNTRIES 29 PORTS Widest coverage of Africa 3 4

4 Beyond the SHORE We have 66 million miles road & rail miles our inland services cover each year Your cargo s journey doesn t start and finish aboard a vessel and neither do our services. Wherever your collection or delivery points are, we have complete UK & Ireland coverage through our rail and road and feeder service agreements. By rail, we have the most available slots of all shipping lines, with 98% of deliveries being on time. By road, we provide a 24 hour fleet, 24/7 customer support, and operate at 94% for on time delivery. 1 in 5 shipped containers in UK or Ireland use a Maersk Line vessel. 1 million~ containers (TEU) can be moved each year 23depots & 9reefer facilities 300 overseas shipping destinations Cork Dublin Belfast Grangemouth Coatbridge Glasgow Liverpool Birmingham South Shields 98% Teesport Cleveland Leeds Immingham Manchester Doncaster Widnes Cannock Tamworth London Gateway 300,000 calls at destination ports each year Felixstowe Finally we run daily feeder services around all major ports, giving you choice in your preferred method of transport. Bristol Newbury London Tilbury Rail & Inland hub Inland Hub 5 6

5 Part of Maersk Group 10 individual, profitmaking businesses 10 Year financial sustainability plan 22.5% Annual financial improvement A promise of STABILITY We re focused on growing partnerships that last the test of time. Whilst this is founded on customer experiences, financial stability plays an important role in planning for the future. As part of the Maersk Group, Maersk Line is protected from the volatility of the shipping industry by the health of the wider group. With a 22.5% year on year financial improvement, a 10 year environment and financial sustainability plan, and investments such as our ultra-efficient Triple E vessels, we re proud of our financial stability and the confidence this brings to our customers. 7 8

6 Ben Halsall Tom Ryan Kate Balshaw Customer Service Finance Adam Coulson Customer Service Francis Puthenpurkkal Jennifer Marley Customer Service Sarah Walsh Finance Karina Trepanier Gemma Lythgoe Trade Richard Smith James Moor Trade Trade YOUR TEAM Marine Devaux Shipping is about people. Your people, our people. Jignesh Patel Our teams are committed to doing what s right for your cargo, from booking right through to destination delivery. Customer Service Kim Price Stephen Taylor 9 Trade Jo Gregson Finance Our employees are given regular, comprehensive training to ensure they have the skills required to provide a positive customer experience. We work together across departments, countries and continents every day to deliver a truly global service. With over 200 employees in the UK and Ireland and the support of the wider Maersk Line business of over 32,000 colleagues, we have the team in place to help you. Dominika Davey Josh Turner Marketing Clive Wilkinson Customer Service 10

7 Ship ONLINE INSTANT Printing bills Filing invoices Archiving shipments 2hrs Booking confirmation time 1hr Documentation amendments Gavin Martin ecommerce Manager Maersk UK & Ireland Our team is there to support and understand your business. For everything else there s our online services. MyMaerskLine is our purpose-built online platform, complementing other online systems by providing you with specific information linked to your Maersk Line cargo. Flexible, transparent, quick. Booking online puts you back in control of your cargo, letting you manage bookings, track cargo and deal with paperwork at the click of a button. We re keen to help make shipping as quick and effective as possible and are confident that MyMaerskLine supports your supply chain with many benefits

8 Committed with CARE Our commitment to customer service is enshrined in our Customer Charter, which identifies our core areas of focus and the targets to which we commit. All customers receive a copy of the Charter when they work with us which acts as the benchmark for the experience they should expect to receive. Our CARE programme is our way of making sure you get the service that s right for you. It means that you speak to people that know your business, your shipping history, and your plans for the future. 12hrs 99% 100% issue resolution Pre-arrival notification dispute resolution within 5 days Booking Confirmation Confirming bookings within 2 hours 2014 Target Current Global performance See local performance perofmance for the past 20 weeks: Global 100% within 2 hrs Updated week # % CURRENT STATUS 8 customer improvement initiatives 100% within 2 hours (booking confirmation) 1 hour documentation amendments % 13 14

9 We have now reduced our CO 2 emissions by more than one-third since Soren Skou, Maersk Line CEO Big IMPACT The environmental impact of doing business is a huge focus for us and our customers. Our role in the supply chain directly influences customer carbon footprints, and so in 2007 we introduced an emissions reduction initiative to bring down CO 2 emissions by 25% before In 2012 our 25% target had already been achieved, with a revised goal of a 40% reduction by 2020 being introduced, and we re making good progress. In the UK and Ireland we continue to work hard to reduce emissions for local cargo. Audits of our haulage partners, the introduction of a CO 2 customer calculator, and better forecasting of equipment positioning has helped reduce emissions to just 1kg of CO 2 per container mile in the UK & Ireland, but there s still more to go. 25% CO 2 target reached in % Revised 2020 CO 2 target 1KG 1kg of CO 2 per inland container mile achieved 15 16

10 When shipping cargo there is a lot to consider. Hopefully you now have a taste of what to expect from Maersk Line. Whether you require more control and simplicity when booking cargo or would like to work together with us in a long term strategic partnership, Maersk Line is ready and waiting to help you reach overseas markets. If you have cargo to ship, would like to ask us a question, have an experience you would like to share with us, please get in touch and we will be happy to help. We look forward to working with you. 17 Brian Godsafe Managing Director Maersk Line UK and Ireland 18

11 Your promise. Delivered. Maersk Line UK & Ireland