LOGISTICS STUDIES IN LUXEMBURG

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1 LOGISTICS STUDIES IN LUXEMBURG Over the past few years, Luxembourg has continuously improved its positioning as an intercontinental logistics hub in Europe especially for contract, air and rail freight-based logistics activities. Today, Luxembourg has initiated a multi-product specialisation within its logistics sector by focusing on certain types of products requiring specific managing and/or storage solutions. Source: [ A SECURE JOB YOU WILL LOVE ] With an increase in the freight and associated growth in the industry, the demand for skilled people with transport and supply/distribution experience is increasing. Logistics management requires a broad skill set and experience, which requires time and commitment to build. A lack of awareness of the career paths available is a significant barrier. Logistics management is also becoming more advanced. There is a shortage of these skills due to rapid growth in the industry and the desire of organisations to make their processes more efficient. This is in response to consumers who are increasingly demanding faster delivery of goods in a very competitive environment. Supply of skilled workers is not meeting demand.

2 WHAT IS LOGISTICS? In Luxembourg, the most apparent pillar of logistics can be said to be movement of goods. The underlying purpose of logistics, all things considered, is to get cargo from one point to its final destination. Cargo can range from consumer products, highly perishable goods, raw materials headed for factories, medical waste or supplies and many others. Logistics therefore entails identifying the optimal mode of transportation to get goods to where they need to go. Taking into consideration issues of time, cost, availability and even distance in the case of exports or imports, deciding on the logistics of moving cargo means choosing between ROAD, AIR, SEA, RAIL TRAVEL or a combination of them for multi modal transport. YOUR JOB - YOUR CAREER

3 WHO IS INVOLVED? The shipper The job of a shipper is to ensure the delivery of the freight to their customer (whether internal or external) in the right condition, at the right time, at the right price, legally, and in the most efficient way that optimises the supply chain (i.e. balancing risk with costs the company is willing to bear). The forwarder A freight forwarder, forwarder, or forwarding agent, also known as a non-vessel operating common carrier (NVOCC), is a person or company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or final point of distribution. Forwarders contract with a carrier to move the goods. The carrier A person or company who transports freight for a fee. There are various methods of shipping goods; by air, road, sea, or rail. Some companies offer multi-modal solutions, this means that they offer more than one service, in many cases air and sea and in other cases air, sea, and road. The most common multi-modal way of shipping is referred to as inter-modal meaning truck pickup to rail to truck delivery. The broker A person who makes freight shipping arrangements on behalf of a person or company. The broker has experience in the industry and negotiates the best possible shipping rates on behalf of the client. The warehouse A storage facility within a warehouse management system that is part of a supply chain. The warehouse is located in the most centrally located position to afford a shipping agent the ability to temporarily house shipments for distribution to other warehouse facilities or final shipping destination. Specialized companies Besides the already mentioned parties, there are as well other companies like the Dangerous Goods Handling companies or the IATA Training School & Center offering trainings and courses.

4 WHY LOGISTICS? BIG FAMILY DIVERSIFICATION GLOBAL Working in Luxemburg in Logistics means that you are part of a big family. Getting to know all the family members is a fast process. It s a people s business and all the players are within a short distance of each other. Most of them offer their services at or around the Luxair Cargo Center, ideally placed in the center of Luxembourg. Logistics means diversification. No boring routines, but each day brings up new challenges which you have to face. Be prepared to work in an interesting and changing environment where your improvisation skills are needed on a daily basis. Think global. Your local work has a global impact. Whatever job you do in logistics, it will contribute to the success of your company. Logistic companies act worldwide and everyone is an important link in the supply chain. CHALLENGING NEW EXPERIENCE RESPONSIBLITY Each day will give you new challenges. Your will be asked to solve problems, even before they come up. Your job is to make sure that everything get s delivered at the right time with the right quality to the right place. If something goes wrong, fix it. Sometimes, improvisation might be the key to success. Goods are distributed worldwide. The logistics sectors offers you many possibilities, according to your job and experience, to get in contact with different cultures, people, languages, etc. In logistics, you will get a better understanding of the world and the way it works. Wether you work in the office, in the warehouse or in the transport, you are responsible for the success of your company. In every stage of the service process you assume the responsibility that time, place and quality of a shipment are met, considering all relevant rules and regulations.

5 Job description FREIGHT FORWARDER The main roles of a freight forwarder are: Negotiating and arranging the best method of transport for your product to get to the target destination. Coordinating the movement of your goods to their destination Preparing the necessary paperwork. Providing advice on packing, labeling and marking of goods. Arranging warehouse storage and cargo insurance A freight forwarder is an agent who acts on behalf of importers, exporters or other companies or persons to organise the safe, efficient and cost-effective transportation of goods. Freight forwarders arrange the best means of transport, taking into account the type of goods and the customers' delivery requirements. They use the services of shipping lines, airlines and road and rail freight operators. In some cases, the freight forwarding company itself provides the service. Companies vary in size and type, from those operating on a national and international basis to smaller, more specialised firms, who deal with particular types of goods or operate within particular geographical areas. Typical work activities Activities vary depending on the type and size of employer but typically include: > investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security; > arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination; > negotiating contracts, transportation and handling costs; > obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes; > offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units; > liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements; > arranging insurance and assisting the client in the event of a claim; > offering tailored IT solutions and electronic data interchange (EDI) connections; > arranging payment of freight and other charges or collection of payment on behalf of the client; > utilising e-commerce, internet technology and satellite systems to enable real-time tracking of goods; > arranging air transport for urgent and high-value freight and managing the risk door to door; > arranging charters for large volume, out-of-gauge or project movements by air and sea; > acting as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures; > dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies; > arranging courier and specialist hand-carry services; > working closely with customers, colleagues and third parties to ensure smooth operations to deadlines; > maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis; > acting as a consultant in customs matters; > maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. At more senior levels, the role may also involve managing staff and overseeing activities within a department or specialising in a particular area, such as sea freight or air freight.

6 AIR CARGO PROFESSIONAL Certification Program by COURSE DETAILS Our three months course, completed by a three months internship has been developed in close cooperation with the air cargo industry in Luxemburg to suit their needs as a tailormade solution in logistics education. After successfully finishing this 6 months course, you will possess all relevant knowledge to start a successful career in a job you will love. Start: Courses: 3 months Internship: 3 months 11 course modules Cargo English 1 The course has been designed to instruct and guide students to a more thorough understanding of the English language as it is used in the field of Cargo, focusing of Aviation Freight. IATA Cargo Introductory Course Duration: 2 weeks 2 Identify air cargo terms and expressions Control and maximize the use of space in aircraft holds Understand aircraft routings and industry manuals such as TACT and OAG World Airways Guides Apply basic rating principles and state and operator variation Follow IATA standards to accept cargo and complete documents and improve customer service IATA Air Cargo Rating & Marketing Duration: 2 weeks 3 Apply advanced construction and combination principles for unpublished rates. Calculate appropriate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete Air Waybills. Describe pricing strategies and why and how they are used.

7 AIR CARGO PROFESSIONAL Certification Program by course modules 4-6 IATA Live Animals Regulations Duration: 3 days 4 Satisfy compliance standards and master the use of IATA s Live Animals Regulations manual Protect the safety and welfare of animals on the ground and in the air Review and discuss special routings and animal behaviors Identify and implement procedures to handle emergency situations Understand the container design principles for live animals IATA Shipping Perishable Cargo/Temperature Sensitive Shipments Duration: 2 days 5 Review methods and techniques to better manage time and temperature sensitive cargo Explore the latest industry trends and types of perishable commodities transported by air Reduce your business exposure through in-depth analysis of global government controls Identify new market opportunities and improve service to existing markets by studying transport standards and documentation Use the current Shipping Perishable Cargo Guidelines Publication in conjunction with the Shipping Perishable Cargo workbookshipments. Explain the importance of time and temperature management, including temperature mapping recommendations. IATA Time and temperature sensitive healthcare and pharmaceutical products 6 Explain contractual considerations for the carriage of time and temperature sensitive goods. List and identify shipper and carrier responsibilities for the transport of goods. Understand how to comply with government regulations respecting food safety. Identify the types of perishable shipped by air transport. Explain air shipment packaging requirements. Complete aircraft documents properly and correctly apply required labels on packaging and required markings on shipments. Explain the importance of time and temperature management, including temperature mapping recommendations.

8 AIR CARGO PROFESSIONAL Certification Program by course modules 7-9 IATA Dangerous Goods Regulations Cat.6 7 Apply IATA s DGR manual and complete dangerous goods transport documents correctly Apply regulations to identify, pack, mark, label and document dangerous goods Perform the responsibilities involved in accepting, storing, loading and inspecting dangerous goods Understand the legal responsibilities involved with the transport of dangerous goods Shipper Built Unit & Palletisation Duration: 2 weeks 8 Upon completing this course you will have the knowledge about The general requirements and technical procedures to build-up Airline Palettes and Containers over kg. The special requirements to load Dangerous Goods, Live Animals, Perishable Cargo, Valuables, Vulnerable and Pharmaceutical Cargo. You will get to know the safety factors involved when building up ULD (Unit Load Device), as well as YOUR responsibility towards your customers, passengers, crew and aircraft. IATA Cargo Security Awareness 9 Understand your role in cargo security chain Identify possible targets in cargo area Implement and enforce security in your working environment Gain knowledge of the importance of human factors in achieving security Understand the real benefit to you and to prospective employersshipments. Explain the importance of time and temperature management, including temperature mapping recommendations.

9 AIR CARGO PROFESSIONAL Certification Program by course modules Supply Chain & Transport Modes 10 State the Supply chain business process integration. Understand the scope of freight forwarding services. Describe advantages of multi-modal transportation. Describe different types of transport corridors-air, Road, Maritime and Inland waterways. Describe the Unitisation and Carriage of Dangerous Goods. Describe Diversity of Modes and Modal Competition. Harvard Management Leadership Management 11 Chose 10 modules amongst the 44 Leadership Management Modules (HMM) Budgeting, Business Case Development, Business Plan Development, Career Management, Change Management, Coaching, Crisis Management, Customer Focus, Decision Making, Delegating, Developing Employee, Difficult Interactions, Dismissing an Employee, Diversity, Ethics at Work, Feedback Essentials, Finance Essentials, Global Collaboration, Goal Setting, Hiring, Innovation and Creativity, Innovation Implementation, Laying off Employees, Leading and Motivating, Managing Upward, Marketing Essentials, Meeting Management, Negotiating, New Manager Transitions, Performance Appraisal, Performance Measurement, Persuading Others, Presentation Skills, Process Improvement, Project Management, Retaining Employees, Strategic Thinking, Strategy Execution, Stress Management, Team Leadership, Team Management, Time Management, Virtual Teams, Writing Skills Exams The exams will take place at the end of the three months course period. Successful students will be honored by the following diplomas. Diplomas IATA Air Cargo Diploma incl. HMM Leadership IATA Diploma in Handling Special Cargo Certificate Air Cargo Professional by BSGoodS Luxembourg

10 KEY PLAYERS Please note that the above list of logos may not be exhaustive. (Source:

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