QBE Dubai The specialist in business insurance

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1 QBE Dubai The specialist in business insurance

2 Introduction If you ve been given this brochure, it probably means you re considering doing business with us. We hope that what you read here will tell you what you need to know about QBE, and will give you an idea of the attitude and values that underpin everything we do. We ll start by giving you some background on QBE as a company; where we ve come from and how we ve got to be where we are today. Then we ll detail the sorts of risks we cover, and the types of companies we cover them for. Finally, and perhaps most importantly, we ll set out why we believe you should choose QBE; what we offer that sets us apart from our competitors, and gives you a real advantage. Of course this brochure can only provide an overview of QBE and what makes us different. For more information about QBE, our financial strength and comprehensive product range, as well as our contact details, please visit

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4 A proud history Strength in depth The roots of QBE run very deep. All the way back to 1886, in fact, when two enterprising young Scots went into business in Queensland, Australia. The company they founded grew and spread, eventually becoming one of the world s leading insurers and reinsurers, operating out of 52 countries around the globe, doing business in more than 100, and with over 16,000 staff worldwide. Our gross written premium to year end December 2011 was US$18.3 billion. Standard & Poor s and Fitch Ratings current Insurer Financial Strength and Issuer Credit Rating for QBE s main insurance subsidiaries (QBE Insurance (Europe) Limited and QBE Reinsurance (Europe) Limited) is A+. A.M. Best has assigned an Insurer Financial Strength Rating of A (excellent) for QBE Insurance (Europe) Limited and QBE Reinsurance (Europe) Limited respectively, and an Issuer Credit Rating of A+ for QBE Insurance (Europe) Limited and QBE Reinsurance (Europe) Limited. QBE in Europe We arrived in London in QBE European Operations (QBE EO) now covers 20 countries right across Europe. QBE EO employs over 2,700 employees and accounts for over 25% of QBE gross written premium. In the last 5 years the value of QBE European Operations total assets has grown by 59%. The insurance market in London is broadly divided between Lloyd s of London and business underwritten by companies outside of Lloyd s. QBE is an ambitious company. A substantial part of our growth has been achieved by acquiring successful Lloyd s syndicates and other like-minded companies. As well as being a significant force in the company market, we are now one of the largest managing agents at Lloyd s. This means that we can provide the best possible solution to meet your particular needs. Our strength in London is not at the expense of the rest of the UK and Europe. We have underwriting centres throughout the UK and Ireland (Birmingham, Bristol, Dublin, Glasgow, Leeds, Manchester and Stafford) as well as all the major financial centres across mainland Europe. So wherever you are based, and whether you re a broker or a client, we can offer you an outstanding service from people with in-depth knowledge. All of our underwriters are empowered to make their own decisions, whilst being able to draw on the broad experience of our product experts. Dubai Branch QBE Dubai Branch was registered on 2 March, 2009, at the Dubai International Financial Centre (DIFC) in Dubai, United Arab Emirates. Having had a longstanding history of providing commercial insurance solutions to the MENA region via the Lloyd s platform, the Dubai Branch was conceived to continue the expansion of a Middle East offering with a local service and an experienced, on the ground underwriting resource.

5 Global reach As well as Dubai, QBE has underwriting centres in all of the major financial centres across the world

6 A world of insurance The specialist QBE is the specialist in business insurance and the market leader in the majority of products we underwrite, delivering a onestop service that provides all the different types of insurance a company needs. A local offering The Dubai Branch has been set up to specifically offer its services to the markets in the Middle East, North Africa, and Turkey. To give you a flavour of our expertise, here are the areas we insure: General Liability Professional Liability Property Engineering Product Protection Sabotage & Terrorism The broader range of what we are licensed to do within the DIFC Branch can be found at If you can t see what you re looking for there, we ll do everything we can to come up with an answer.

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8 A different approach The range of sectors we cover is certainly impressive. But it s the expertise and attitude we bring to them that we believe really sets us apart.

9 At QBE we talk about seeing things differently. But what does that actually mean in practice? You could sum it up by saying that, whilst all insurance companies are in the business of managing risk, our aim is always to find a way of providing cover, if we believe the risk is reasonable. As you ve seen on the previous page, QBE offers a very wide range of insurance products for many different types of business and yet we still have what it takes to be specialists in all of them. You will always be dealing with someone who is an expert in your sector. Brand development A strong brand is a vital component in delivering QBE s strategic ambition to be recognised as the leading specialist insurer and reinsurer for business both in the MENA region and in Europe. This can-do spirit runs right through QBE. Every one of our people is encouraged and empowered to think for themselves, and to use their experience and expertise to find a creative solution for any problem. All of this involves us working closely with you, in a collaborative spirit. It also means that our people will do whatever it takes to get the job done. They can make use of our outstanding range of existing products, or if necessary they can create new ones to suit your needs. Security is a vital factor when you are choosing an insurance company. QBE s overall financial strength, and the high ratings it achieves, provides a significant level of reassurance. Therefore, we are proud to be an official partner of England Rugby and Glasgow Warriors. These sponsorships continue our commitment to rugby and provide a strong base for building our business and brand. In March 2011 QBE signed an agreement with the Rugby Football Union (RFU) to become the title sponsor of the QBE Internationals, the tournament where England take on the best of the Southern Hemisphere at Twickenham.

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11 Managing the risk Working with you Of course, we wouldn t be in business long if we simply took on every insurance risk that we were offered. That s why we place such importance on risk management. We work closely with clients to ensure they are doing everything possible to minimise the likelihood of having to make a claim. You ll find an example over the page of how we achieved this for a client. It s an approach that benefits everyone: the disruption and potential financial loss involved in incurring a claim is avoided; premiums may well be lower as a result of good risk management; and we re less likely to have to pay out on a policy, which is another factor that helps to ensure premiums can remain competitive. Outstanding service Inevitably, claims will sometimes arise. That s when you really discover what your insurance company is made of. At QBE we pride ourselves on our positive attitude. We believe that we re here to help, not to hinder; to pay claims wherever possible, rather than trying to find reasons not to. Our claims teams have gained a wellfounded reputation for the professional, efficient and sympathetic way in which they go about their job. It s another example of how we have structured our business to provide you with the smoothest, most seamless possible service. Brokers deal with insurance companies all the time, so they are well placed to evaluate them. Clearly they appreciate our approach. According to the leading independent survey of London Market broker opinion, QBE was ranked top for its high calibre claims teams in Gracechurch Claims Performance Monitor 2011

12 QBE in the DIFC QBE Dubai Branch is registered at one of the most prestigious financial centres in the world the Dubai International Financial Centre (DIFC). DIFC is an onshore financial hub that bridges the time gap between financial centres such as Hong Kong, London, and New York. It services the region with the largest untapped emerging market for financial services. QBE and the DFSA QBE Insurance (Europe) Limited (Dubai Branch) is regulated by the Dubai Financial Services Authority (DFSA) and is licensed to carry on Financial Services with or for Professional Clients. DIFC operates in an open-environment complemented with world-class regulations and standards. It offers its registered institutions incentives such as 100% foreign ownership, zero tax on income and profits, and free capital convertibility. The final word We hope this has given you a good idea of the breadth and quality that QBE has to offer. Do get in touch with us to find out what it could all mean for you. We re always looking for the next challenge.

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14 Contact us QBE Insurance (Europe) Ltd. Dubai Branch Office 411, Level 4 Dubai International Financial Centre Gate Village Building 4 (GV 4) P.O. Box: Dubai United Arab Emirates Switchboard: Fax: GV GV 06 GV 07 GV 05 GV 10 GV 04 DIFC 08 GV 03 GV 09 GV 02 GV Road Gate Village The Gate The Balcony Marble Walk M Access Dubai Metro Drop Off Taxi Stand Valet Visitor Parking Emirates Towers M Sheikh Zayed Road

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16 QBE European Operations QBE Insurance (Europe) Limited (Dubai Branch) Level 4, Gate Village 4 Dubai International Financial Centre (DIFC) P.O. Box Dubai United Arab Emirates tel fax /DUBAICORPBROCHURE/FEB /DUBAICORPBROCHURE/MAR2012 QBE Insurance (Europe) Limited Dubai branch is regulated by the Dubai Financial Services Authority. QBE Insurance (Europe) Limited, trading as QBE Insurance (Europe) Limited Dubai branch, is registered as a Recognised Company at the Dubai International Financial Centre, registered no registered office as above.

QBE Insurance (Europe) Limited (Dubai Branch)

QBE Insurance (Europe) Limited (Dubai Branch) QBE Insurance (Europe) Limited (Dubai Branch) Contents Page no. QBE operations background & structure 3 QBE in the DIFC 13 Dubai product offerings 17 Dubai branch 29 Disclaimer 33 2 QBE Dubai Generic Presentation

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