How Predic+ve Opera+onal Performance Can Transform a Services Organiza+on

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1 How Predic+ve Opera+onal Performance Can Transform a Services Organiza+on Discover how one company reinvented its managed service business by using Splunk> to turn machine data into a Real Time Opera+ng Performance service offering. In this session we ll explore the vision, process and results of Polycom s journey to transform a hosted service into a Predic+ve Opera+onal Intelligence business. Garre; Zorigian Director, Global Services Strategy & Design Polycom, Inc. All rights reserved.

2 Agenda Introduc+ons Polycom & Managed Services Mining for Gold in Mountains of Data Predic+ve Opera+onal Performance Model The Metrics Q&A Summary Next Steps Polycom, Inc. All rights reserved. 2

3 Polycom at a Glance Financial Strength Strategic Partnerships Customer Momentum Industry Momentum US$1.37B Revenue in 2013 US$584M in cash and investments Diverse, global ecosystem of partners 40+ Interoperable MicrosoX Lync Solu+ons Robust MicrosoX, BroadSoX and AT&T Alliances Market- Leading Ecosystem 415,000+ customers 100% of the Fortune % of the Fortune % of the Fortune Global 100 Polycom named Video Conferencing Leader in Forrester Wave Report Polycom, Inc. All rights reserved. 3

4 Polycom UC&C Innova+on Journey CloudAXIS Immersive Telepresence SoXware Based Mobile Video Browser Based Video Cloud- Delivered Video Powered by Polycom RealPresence PlaNorm Video Conferencing Conference Calling Polycom, Inc. All rights reserved. 4

5 Polycom Cloud and Managed Services Enterprise DC Enterprise Network Polycom RPN Internet Managed Hosted RPP Dedicated RPP infrastructure Sold as a service Managed by Polycom QoS enabled link Enterprise Network Polycom RPN Internet VaaS VMRs Shared infrastructure VMR access sold in blocks Internet- based media connec+ons Managed On- Prem RPP Infrastructure owned and racked by Enterprise Managed by Polycom Internet- VPN link Enterprise Network Polycom RPN Internet Managed Endpoints Polycom remotely manages Enterprise- based endpoints Enterprise securely connected to Polycom management NOC SLO- based agreement Enterprise Network Polycom RPN Internet Polycom, Inc. All rights reserved. 5

6 Polycom, Inc. All rights reserved. 6

7 Polycom, Inc. All rights reserved. 7

8 Polycom, Inc. All rights reserved. 8

9 The Journey to Predic+ve Opera+onal Performance Mining for gold through mountains of data. Polycom, Inc. All rights reserved. 9

10 Polycom, Inc. All rights reserved. 10

11 The Metrics Does Splunk> Return the Investment? Polycom, Inc. All rights reserved. 11

12 YES! Polycom, Inc. All rights reserved. 12

13 Polycom, Inc. All rights reserved. 13

14 The Journey to Predic+ve Opera+onal Performance- What ques+ons are you asking? What if you could ask every deployed device customers are using today Ques+ons? What would they be? What would R&D ask? What would Sales & MarkeWng ask? What would Services ask? AND How valuable would those Answers be? Polycom, Inc. All rights reserved. 14

15 Break Fix Inves+ga+on (The Sandstone) Value Faster manual analysis of machine data Easy breakthroughs to quick value Enhanced technical troubleshoo+ng capabili+es Reasons to keep pushing Reac+ve Time consuming Manual Polycom, Inc. All rights reserved. 15

16 Proac+ve Monitoring (The Headlamp) Value Automated problem detec+on Immediate alerts for system errors faults and failure condi+ons Reasons to keep pushing Limited insight into system performance Response comes axer incident Polycom, Inc. All rights reserved. 16

17 Opera+onal Visibility (The Granite) Value Predic+ve models of behavior created for individual systems Data becomes & engaging and informing Proac+ve aler+ng and historical insights Reasons to keep pushing Limited visibility into predic+ve opera+onal performance To prevent problems and incidents before they happen Because the gold is just a few more swings away (keep the momentum) Polycom, Inc. All rights reserved. 17

18 Real- Time Performance Insight (The Gold) Value 360 View of opera+onal performance from the customer s environment. Dashboards and events from predic+ve modeling of ALL systems are used to prevent problems and iden+fy trends Reasons to Keep Going What!? Con+nual service improvement Changing technology Polycom, Inc. All rights reserved. 18

19 Predic+ve Opera+onal Performance Building a Plasorm for World Class Managed Services Ac+onable Visibility, Insight, and Intelligence Polycom, Inc. All rights reserved. 19

20 Recommended Reading and Research Books Video Social Implemen+ng Splunk: Big Data Repor+ng and Development for Opera+onal Intelligence (Community Experience Dis+lled) Exploring Splunk Just what, exactly, does Splunk do? Jason Conger explains it all from Citrix Synergy 2012 Twi;er- My favorite place to start Polycom, Inc. All rights reserved. 20

21 Q&A Polycom, Inc. All rights reserved.

22 Thank You Polycom, Inc. All rights reserved.

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