Video as a Service Welcome to a world of successful meetings

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1 Video as a Service Welcome to a world of successful meetings

2 What is Video as a Service (VaaS)? Video as a Service is a fully managed visual communication solution complete with high capacity low latency connectivity from Interoute s pan-european next generation network. It includes installation, set up and a range of support services. Why Interoute? For video conferencing to bring real benefits to your business it has to be high quality. And high definition video needs a high definition network to deliver it. Interoute is a combination of Europe s largest visual communication provider, and the operator of Europe s largest and most advanced digital network. A qualified partner for the two largest vendors, Cisco and Polycom. Interoute provide customer benefits in four key areas: Outstanding visual communication quality based on the latest high end systems from multiple vendors, and Interoute s state of the art pan-european network, combined with the best expertise in Europe to ensure your system is optimized for quality and reliability. All our video services are supported with end to end SLA s and specialist IT teams. Secure scalability Grow your video community with integration of external IP and ISDN users via secure gateways and support for PC video clients including Microsoft Lync. Resilience Interoute VaaS is a resilient service hosted in secure data centres. This protects against common single point of failure issues that are often present in dedicated solutions. Simplicity Fully managed service including integration of your corporate address book just click to select a name and call. 2

3 What is Video as a Service (VaaS)? Interoute s VaaS provides much more than just the physical equipment needed to make a video call. It s a fully managed service to ensure that your move to video meetings brings all the business benefits without the IT headaches. From virtual receptionists to greet people as they join the meetings, to the option of specialist technical support team on standby to ensure your important meetings run smoothly, Interoute has you covered. We can provide internal marketing and training packages and even our unique Meeting Intelligence Analyzer software solution, so you can understand and manage usage to get the most benefit from the solution and determine the ROI to your business. We offer a wide choice of high definition video conferencing equipment, from fully immersive systems to room based, desk based and PC clients. And thanks to Interoute s advanced pan-european fibre optic network, razor sharp video images are delivered to any of the high definition video conferencing equipment we install, set up and manage for you. Welcome to a world of successful meetings. Interoute enhances video service with: Provision of a full end-to-end solution from consultancy, installation to ongoing service. Managed professional services. Hosted video conference sessions. Remote management and control. Reporting and monitoring services. Round the clock support from a Cisco, Polycom and Microsoft qualified partner. Video coach user support for increased utilisation and improved ROI. Video makes you more productive Accelerating Decision Making Improving Work/Life Balance Share ideas and materials Shorten time to market Ensure business continuity Increase job satisfaction with less time on the road Compete for scarce human resources WORK LIFE Cement corporate culture and goals Share information in real time One message, no misinterpretation Make global local Deploy troubleshooting, training, subject matter experts Unifying the Organisation Scaling Knowledge 3

4 VaaS Solutions Interoute offer three VaaS solutions for customers: Internet based video conferencing connecting across the public internet. Premium high quality video conferencing connecting across a secure Interoute Private Network. A hybrid solution designed for use with any existing customer video conferencing infrastructure such as conference bridge equipment. For the Internet based and premium solutions, all video conference bridging equipment is hosted by Interoute within its secure cloud and delivered as a service. Interoute ensures the latest software and security upgrades are proactively updated. The Premium solution offers enhanced capability using a dedicated video network to assure high definition premium quality in point-to-point and multi-point calls. Also included with each solution is Interoute s Video Analyzer solution which gives detailed statistics on usage of the video conference system. The entire solution is administered by Interoute, with statistics, on demand upgrades, phonebooks and support included. The hybrid solution is a very flexible solution designed to accommodate a wide range of bespoke customer requirements. It makes it possible to fully integrate Unified Communications (UC) with video conference (VC). Microsoft OCS and Lync clients for example can be bridged together with a range of different vendor video conference systems. Interoute s VaaS concierge services Interoute s virtual meeting reception desk receives bookings for reception services. There are also a range of services to support complex or priority meetings that are offered as pay as you go, or can be part of a package with a fixed monthly price. 4

5 Meeting Services Meeting Host Meeting assistance Interoute s Meeting Host service includes access to one of Interoute s dedicated support specialists at the start of a video conference meeting to ensure the meeting runs smoothly. When combined with Interoute s user training, carried out by our dedicated training team, the Meeting Host service actively helps users adapt to a new meeting process and leads to successful productive meetings. Benefits include: Help in booking video meetings. Guidance in starting up all the sites which will be included in the video conference meeting. Assistance when the meeting starts, top tips and instructions; - Use of the remote control and system functions, for example how to connect a PC or switch the microphone off. - Lighting and positioning of participants in the video room for optimum image. Meeting Monitor proactive technical meeting support For priority meetings or ones connecting a large number of sites, the Meeting Monitor service can be used to provide specialist technical support to monitor the entire meeting remotely and ensure that all sites are connected all the time. With this service a dedicated Meeting Monitor will watch over the meeting from our Video Network Operation Centre to proactively manage it. A dedicated hotline number to your Meeting Monitor can also be provided. Meeting Secretary Support to Minute Meetings Our Meeting Secretary service is available to record your meeting. A summary of the meeting is provided along with the actions from the meeting. The summary and actions are ed to the meeting leader within three days. Meeting recordings can be viewed live or after the event, on demand. (Interoute will sign a confidentiality agreement for this service if required.) Video Recording & Archiving Recording to 2 hours. Storage 30 days with clickable link. Up to 10 simultaneous viewers. Meeting Connection interoperability connections to external parties Meeting connection is a connection service for meetings with external contacts, customers, suppliers, or partners. Meeting Connection helps to set up these calls when you re not sure about the receiver s system and connection facilities. 5

6 Meeting Intelligence Video Analyzer solution Interoute s Meeting Intelligence Analyzer is a statistics and analytic tool for video conferencing. Analyzer measures the usage of video conferencing systems and video conferencing infrastructure and services Analyzer is an easily usable analytic tool that gives statistics on which systems were used and who they called with. It also gives an overview of all the video systems and services bought from Interoute, as well as visibility of any flexible on-demand services. Analyzer Standard comes as standard for all VaaS customers and enables the viewing of basic statistics of the video conferencing systems. AnalyzePRO includes all the Standard Analyzer functionality plus the visibility of more detailed statistics of the products and services bought from Interoute. It adds the possibility to create graphs based on a company s specific KPI s e.g. to calculate the ROI on video conferencing investment. Analyzer PRO can also provide statistics for customer infrastructure hardware e.g. VCS Control and MCU. Analyzer Cause Finder offers increased analysis incorporating other customer data sources to measure and compare the video conferencing usage against e.g. travel costs from the ERP system or usage of Microsoft Lync. This solution also measures all video conferencing systems, infrastructure and meeting services from Interoute video services. 6

7 Interoute VaaS supports your business With Interoute s Video as a Service we can take over operation of hardware at customer sites as well as management of cloud based video bridging. Interoute provides the following elements for managed video end-points. Upgrade end-points automatically with new software. Upgrade the central telephone directory when changes are made. Facility for proactive support as information about faults seen directly by Interoute. The end-point services are in addition to the Interoute provided elements for the Video Infrastructure service: Upgrade the system automatically with new software. Upgrade settings when changes are made. Facility for proactive support as information about faults seen by Interoute directly. Continual function checking. Prices are quoted per system and related cloud hosted video services such as the core mulit-point bridging capability. Detailed statistical reports (use, system list, ROI, CO 2 discharge etc). 7

8 Support The Interoute customer service centre is available 24*7*365 to manage customer requests and issues. Cost model For customers who want predictability of costs on a monthly basis we provide the option to customers to lease the video conferencing equipment and pay a fixed monthly charge inclusive of both services and equipment lease. We also offer the option to buy equipment outright and have a monthly service charge just for video services. Both the above options can be also be enhanced with the flexibility to pay for additional video services on top of the agreed service on an hourly usage basis. Interoute Communications Limited Walbrook Building 195 Marsh Wall London E14 9SG UK T

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