RealAccess Analytics Sample of Reports Arnaud Le Devehat May 2016

Transcription

1 RealAccess Analytics Sample of Reports Arnaud Le Devehat May 2016 Polycom, Inc. All rights reserved. realaccess.polycom.com

2 Asset Management, per site Number of devices per system type View the latest release available See the release you have At a glance Number of devices per site Number of devices per model type Polycom, Inc. All rights reserved. 2

3 Asset Management, per system type Organize Active & Inactive Assets inactive : has not placed a call in the last 60 days See the latest release available See the release you have Number of devices per system type Number of devices per model type Polycom, Inc. All rights reserved. 3

4 Asset Management List View Export inventory to Excel Accelerate Asset Management Activities Customize your grid Add additional parameters as necessary Export to Excel Polycom, Inc. All rights reserved. 4

5 Utilization Summary (part 1) Understand Ratio between Audio and Video Calls Fine Tune your period of Analysis Number of Calls For the period of analysis Display Minutes or Count Filter calls below 5 minutes Understand Utilization per site Locate preferred rooms Polycom, Inc. All rights reserved. 5

6 Utilization Summary (part 2) Understand most used models Most used system type Meet your Champions!! One click away from the endpoint Dashboard Filter short calls Pt-to-Pt or VMR? Polycom, Inc. All rights reserved. 6

7 Utilization - Trends Analyze Trends Last Week Last Month Last Year? Show Audio or Video Calls Filter per Call Type (pt-pt, VMR) System Type (immersive, room mobile) or models for in-depth analysis Export to Excel Add more fields Customize Grid as necessary Polycom, Inc. All rights reserved. 7

8 Utilization Monthly Analysis Export to Excel Filter per site Understand Monthly duration (Hours) per system type Measure use cases adoption Export to Excel Polycom, Inc. All rights reserved. 8 Understand Monthly duration For Audio and Video Calls

9 Utilization List View Export to Excel Total utilization of the system Average duration per system Measure % Utilization 100% is 8 hours per day 5 days a week Polycom, Inc. All rights reserved. 9

10 Utilization Endpoint Dashboard Deep dive at the endpoint level Understand Utilization Performance Trends At the call level System information Success Rate (based on disconnection cause) Understand Utilization Trends for this particular system Understand Monthly Utilization for this particular system Understand Disconnection Cause Export to Excel Add more details as necessary Analyze every single call Polycom, Inc. All rights reserved. 10

11 Utilization Conference Utilization Analyze historical Capture your company heartbeat Week-end are quiet Wednesday is the peak Measure VMR, Minutes or Participants Measure RealConnect Usage & Adoption Export to Excel Measure Polycom, Meetings Inc. All rights duration reserved. 11 Count Participants per Meeting

12 Performance - Summary Prioritize Support Actions Improve User experience Understand disconnection cause Filter Severity Locate rooms with errors Locate issues per site Identify users who need support Measure success rate per system type Measure Success Rate per Site (based on disconnection cause) Polycom, Inc. All rights reserved. 12

13 Performance - Trends Measure Progress Measure effect of your support activities Troubleshoot issues at the call level Improve overall user experience Understand Trends in count of Errors Add more details as necessary Analyze every single call Understand Severity of the errors Export to Excel Polycom, Inc. All rights reserved. 13

14 Performance Network Part 1 Locate Network Issue Improve overall user experience Measure your Network Performance Locate Systems impacted by Network issues Locate Sites impacted by Network issues Apply filters By Site By System Type By Severity Capture Network Issue By System Type Polycom, Inc. All rights reserved. 14

15 Performance Network Part 2 Locate Network Issue Analyze Network at the call level Improve overall user experience System Source Site Jitter Latency Packet Loss RX and TX Export to Excel Add more details as necessary Eagle Eye Producer Camera Count People in the room Polycom, Inc. All rights reserved. 15

16 Capacity RMX Utilization Detect Peak Receive notification Measure Overall capacity usage Audio Video Display % and Actual Ports Count Optimize your MCU configuration and Audio/ Video port allocation based on metrics Polycom, Inc. All rights reserved. 16

17 Capacity Concurrent Connections Measure Concurrent Connection Optimize License Management Read Peak Look at Historical Data Read Trends Detect Peak Polycom, Inc. All rights reserved. 17

18 RealAccess Analytics Getting Started Arnaud Le Devehat May 2016 Demo Videos See RealAccess in Action Start onboarding! See our privacy policy View Terms of Service Polycom, Inc. All rights reserved. realaccess.polycom.com