BPO. Accerela*ng Revenue Enhancements Through Sales Support Services

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1 BPO Accerela*ng Revenue Enhancements Through Sales Support Services

2 What is BPO? Business Process Outsorcing (BPO) is the process of outsourcing specific business func6ons to a third- party service provider so that you can focus on your core business. Why Infolob Solu*ons? Infolob is a BPO market leader across a variety of business ver6cals. Many organiza6ons rely on us to help improve their processes and manage client opera6ons. Our service differen6ators are: Ver6cal- specific domain orienta6on Flexible business models Partnership- based collabora6ve approach Innova6on and improvement- led business solu6ons World- class quality and delivery standards

3 Infolob Solu*ons BPO Offerings Infolob s BPO prac6ce delivers solu6ons that impact your enterprise's top- line and improves profitability by better cost containment. Our BPO offerings stress business metrics, such as customer sa6sfac6on, sales force (unclear what this means. Meant to say SalesForce?), revenue assurance, turnaround 6me, and accuracy. INFOLOB s BPO Service PorFolio Human Resource Outsourcing IT Outsourcing Finance and Accoun*ng Outsourcing Knowledge Process Outsourcing

4 Finance and Accoun*ng BPO Services Infolob Solu6ons is a global leader in providing Finance and Accoun6ng services to corpora6ons as well as the government sector. Our efficient and 6mely services include value crea6on, cost improvement, and business analy6cs and control. Infolob s Finance and Accoun6ng BPO services are unmatched when it comes to taking your business or enterprise to the next best level. Our BPO services revolve around three principles: Industry Experience Engagement with Fortune 500 companies Assure and deliver real- 6me business benefits Technology Invested heavily in services such as SaaS, Cloud Compu6ng, mobility solu6ons Provide greater delivery flexibility to clients Analysis Add value to client business by iden6fying opportuni6es

5 Finance and Accoun*ng BPO Services In order to drive high performance through our Financial and Accoun6ng BPO services, our team of experts engage with clients to deliver business outcomes through analy6cs, deep industry insight, and innova6on. Infolob s current suite of Financial and Accoun6ng BPO services include: Procure to pay Transac6on processing Financial integrity Help desk Vendor self- help portals Record to report Asset and Transac6onal processing Data integrity Financial and government repor6ng Tax management Order to cash Collec6ons Accounts receivables Order management and billing Order- to- cash analy6cs Retained finance services Finance strategy Organiza6on design Finance competency Change management

6 Human Resource Outsourcing (HRO) Services Infolob Solu6ons is the one- stop- shop for all your HRO needs. Our HRO offering blends the ul6mate mix of domain exper6se, industry best prac6ces and processes, excep6onal IT infrastructure, and human resource ERP pla[orms. Infolob s suite of integrated and comprehensive HRO services can help streamline your HR processes and enhance the quality of service to your employees. What makes Infolob s HRO solu*on different? Flexible in accommoda6ng customer's business rules Data Security Reduce HR opera6ng costs Be\er Risk Management and Compliance policy Reduce cycle 6me for various HR transac6ons Secure and uninterrupted business services Focus on strategic solu6ons such as managing talent and developing the workforce Only the first few bullets deal with what makes Infolob s solu6on different

7 Informa*on Technology Outsourcing (ITO) services In today's technology- driven environment, companies are required to invest in upgrade and end- to- end solu6ons for best quality of service to clients. There is a need to focus on customer service and technical support as these are two cri6cal differen6ators that can help enterprises stay ahead in a highly compe66ve market. Why INFOLOB s ITO services? By designing, customizing, and delivering best- in- class IT solu6ons, Infolob helps streamline your enterprise's IT processes and enhances your compe66ve posi6on. Our ITO services approach is based on: Collabora6ng with your business through every aspect of our ITO offerings Collec6ng informa6on about your specific business needs Processing and analyzing informa6on based on our exper6se and domain knowledge Round- the- clock support Infolob s ITO solu6on is primarily based on its unique 2SG principle.

8 Haven t yet defined 2SG ITO Infolob s 2SG ITO Service Model OUTSOURCING GOVERNANCE Operate and Improve SOURCING SHARED SERVICES Selec*on and Contract Transi*on Design and Build STRATEGY Research, Training, and Feasibility

9 Knowledge Process Outsourcing (KPO) Services Knowledge Process Outsourcing (KPO) is an extension of Business Process Outsourcing (BPO) and has grown in line with the increasing demand for highly- skilled quality deliverables. KPO services include advanced analy6cs, business exper6se, and specialist and technical exper6se. Why Infolob s KPO services? Infolob help clients streamline opera6ons, reduce costs, and enhance business efficiencies through global sourcing. Our team of experts have extensive experience and insight from migra6ng, consul6ng, and execu6ng large and complex business func6ons and processes. Leveraging a flexible global delivery model and secure infrastructure, we drive comprehensive business outcomes and deliver a wide- range of high- end KPO services. Key Differen*ators Integrated KPO solu6ons to address holis6c requirements Large pool of qualified talent with specialized skill set Extensive global delivery model with onshore, offshore, and nearshore delivery centres Strategic solu6ons: standardiza6on, centraliza6on, func6onaliza6on, opera6ng model redesign Applying Recommenda6ons Report Wri6ng and Presenta6on Tabula6on and Analysis Need for Informa6on KPO Plan and Conduct Primary Research Unclear what customer responsibilit Define Research Infolob s respo Objec6ve Design of Research Methodology Plan and Conduct Secondary Research

10 Why Infolob s KPO Services? There are two Why Infolob slides need only one so as not to be confusing. This focuses on IT, but the previous slide is about KPO services. Infolob iden6fies the possible outsourcing opportuni6es and provides comprehensive end- to- end services. Our team of skilled professionals deploy the right knowledge to the right project to yield maximum results for the benefit of your enterprise or business en6ty.

11 About Infolob Infolob Solu6ons is a wide- spectrum technology solu6ons provider with significant experience in diverse systems integra6on, cloud compu6ng, big data, and managed services. Infolob delivers solu6ons in financial, technology, renewable energy, biotechnology, and educa6on sectors, and is reputable for delivering repeatable results on a reliable schedule. Capabili*es Infolob has the ability to field dozens of skilled professionals in the United States and around the world, with capacity in our development centers in Dallas (Texas) and Hyderabad (India) to provide up to one hundred addi6onal development, engineering, project management, and analy6cal staff. Infolob employs diverse professionals with a wide range of capability. From database administrators to Agile project managers, applica6on developers to senior business analysts, renewable energy integrators to big data wranglers, Infolob brings rich experience and capacity to bear on your significant challenges. Exper*se Our exper6se blending diverse technologies is the reason for our significant growth since our establishment in Our staff hold specialized exper6se in business intelligence (data warehousing, business analy6cs, data and process mining, big data management), database design/build (tuning, migra6ons, capacity planning, clustering, recovery), enterprise mobility (app development, BYOD strategies, visualiza6on integra6on), and solu4ons integra4on (service oriented architecture, Agile development, enterprise management, customer rela6onship management, fusion middleware, applica6on development, public/private cloud delivery, enterprise resource planning). For inquiries, please write to us at Phone: Visit us on the web at www. Infolob.com Corporate Office: 909 Lake Carolyn # 120 Irving, TX USA 75039

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