Smart Managed Services: Taking The Pain Out of Visual Communications

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1 : Taking The Pain Out of Visual Communications A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ

2 Managed services for visual collaboration Managing daily operations and multi-vendor relationships whilst delivering excellent service to end-users can be complex, challenging and expensive. Entrusting the management of your entire visual collaboration environment to avsnet is the smart alternative. Our managed services liberate your staff and financial resources while allowing you to maximise your return from your visual collaboration investment. With a proven track record and comprehensive suite of managed service offerings, avsnet is perfectly positioned to protect the business-critical tools your staff rely on. Flexible options for every business Our managed services are specifically designed to give you the highest degree of flexibility in how your visual collaboration services are delivered. avsnet s delivery options allow you to select from our comprehensive suite of standard managed services or if preferred, we can customise our options to meet your exact requirements. 1 2

3 Every kind of support whenever you need it avsnet s managed services are guaranteed to deliver a consistently excellent end-user experience. We relieve you of the management burden, capital cost, and technical and infrastructure resource demands to achieve the maximum impact throughout your organisation. Our capabilities cover a wide range of business applications: Visual communications Immersive telepresence and video conferencing Meeting room systems Desktop systems Mobile video systems Unified communications Interactive collaboration Interactive SMART solutions Interactive podium solutions Interactive mobile solutions Social collaboration Digital signage Audio visual Networking (Wired & Wireless) 3 4

4 Guaranteeing a reliable end-user experience Our managed services suite is designed to transform your experience of visual collaboration. Our emphasis is on delivering visual collaboration as a state-of-the-art service: end-users should enjoy a flawless experience every time. They should never worry about the technology; it should be an intuitive, simple process. This also lets us minimise the amount of internal management you need to devote to maintaining your visual collaboration solutions while simultaneously cutting costs and IT stress. We offer the following options: Fully outsourced, hybrid or public cloud delivery models On premise, utilising existing infrastructure Proactive remote monitoring: end-point monitoring and reporting Hardware maintenance Technical and end-user training Immediate support and guidance for end-users Technical support and troubleshooting Conference scheduling Monthly reporting: detailing system performance, network utilisation, productivity gains, carbon reductions and financial savings Concierge services Available for best-in-class technologies Our managed services are available for the majority of commonly available technologies from best-in-class vendors, including Cisco, Polycom, Vidyo, Telly Labs, SMART and others. 5 6

5 avsnet managed services, taking the pain out of collaboration Our portfolio includes IT focused, as well as end user focused, services, with several options available to fit your specific requirements. Fully outsourced, hybrid or public cloud On premise, utilising existing infrastructure and legacy equipment Availability management: support and maintenance Operations management Concierge services Proactive monitoring, management and level 1, 2 and 3 support Availability management, maintenance and support Uptime maintenance provides: incident management; an engineer and parts to your site; a services portal to log and track incidents; and on-demand access to new software releases. Our uptime support also adds troubleshooting expertise to these services. We offer a range of flexible delivery options and service level agreements: contact us for full details. 7 8

6 Operations management services Operations management services for visual collaboration relieve you of the daily operational tasks associated with the smooth running of visual communications equipment. We monitor your equipment for you, provide comprehensive reports and support your end users via our convenient and easy to reach 24x7 helpdesk. Video meetings can be scheduled easily using the web portal provided, and we supply end-user resources so your staff become familiar with system basics. If gaps arise, our usage and adoption training services will improve end-user confidence. Our comprehensive usage reporting is a valuable component, providing you peace of mind that your visual collaboration solutions are performing well and delivering a measurable return on investment. Proactive remote monitoring for visual communications Our call monitoring and reporting services offer an enhanced level of hands-on, real time system and performance management across your entire estate. We provide expert technical support with unlimited escalation, which includes the diagnosis and remedying of faults of all kinds in visual communications endpoints or network hardware. We also provide ongoing monitoring of visual equipment and the underlying network. This includes permanent background monitoring of the condition and status of all visual communications and visual collaboration endpoints, as well as local and wide area networks. This guarantees your business-critical technology is ready for use and in perfect condition when needed. 9 10

7 Concierge services giving end-users greater confi dence avsnet s concierge service ensures the ultimate end user experience and maximises the value of your investment. 1. Meet and Greet video management service Some video meetings are particularly critical and warrant premium treatment. avsnet s Meet and Greet service offers the ultimate high touch, customised solution, ensuring that pivotal video meetings go to plan every time. avsnet s concierge service delivers the ultimate end-user experience Effectively your outsourced visual collaboration department, it makes each user s video meeting experience better and more productive, while simultaneously removing the need for extensive end-user training. Using unfamiliar visual communications technology can be distracting for some users. Our specialist video operators are on hand at all times, assisting wherever necessary and giving your end-users complete confi dence in the system. This frees them to focus on the matters at hand. Our operators can schedule your meetings, book rooms, pre-test the system, and set-up and monitor calls, all so your end users enjoy a fl awless, simple experience. And should a problem arise, your concierge can be brought into conferences automatically to provide immediate assistance. 2. Video meeting set-up People need to be able to commence their video meetings without having to worry about the technology itself. Our video meeting set-up service ensures that initiating video meetings is the defi nition of simplicity. Our operators can launch and terminate calls for point-to-point, multipoint and even gateway video calls. 3. Room and system booking Let our operators make life easier for your users. We can schedule your meetings, book rooms and invite visual collaboration participants via a user friendly web interface, Microsoft Outlook or IBM Lotus Notes

8 About avsnet Our client experience avsnet is a leading visual collaboration and unifi ed communications solutions provider that, for over a decade, has been delivering sustainable business transformation to organisations of every size and sector. As a partner we always recommend best-in-class technology, whether it s unifi ed communications, visual communications, visual collaboration or the network that sits at the heart of these solutions. We believe the best way to become a long-term partner is to offer our clients complete fl exibility at every stage of the solution development and deployment process. Therefore, in addition to adopting a vendor agnostic approach, working only with the world s market-leading technology providers, we offer complete freedom and fl exibility in how these technologies are utilised. This combination of technological capability, design knowledge and deployment fl exibility makes us truly unique. It means you will always receive a world-class collaboration and communication solution from avsnet. avsnet, connecting people to purpose

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