SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION

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1 SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION Frequently Asked Questions WHAT IS SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION 1? Symantec Endpoint Protection Small Business Edition is built to protect growing businesses like yours from viruses and malware. A cloud-managed solution, it makes everything from deployment to updates to management easier, with no disruptions. You can onboard your users quickly and easily, so even remote users are covered in a few clicks. Updates happen automatically in the background, so your users can keep on working. And you can manage it all from a single, secure web portal. And to help you manage a growing and more complex IT environment, your protection covers not only every desktop or laptop in your company, but also your servers. All you need is a web connection. So you and your staff get up-to-date, always-on protection even on the road. And you get the peace of mind of knowing your data is protected from every angle. With Symantec Endpoint Protection Small Business Edition, you have easy tools to help you protect your business while still being free to run your business. WHO SHOULD USE SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Businesses of many sizes can benefit from Symantec Endpoint Protection Small Business Edition, however it is typically recommended for small and growing businesses who: Want to protect laptops, desktops and servers Want centralized, cloud-based management that is easy to use Need to create custom policies for different users and groups Need protection that business or IT staff can manage without additional training Want alerts, reporting and automatic protection that takes just minutes to set up Need to protect remote offices, users or employees that travel frequently WHAT ARE THE KEY BENEFITS OF SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Symantec Endpoint Protection Small Business Edition increases simplicity of antivirus and anti-malware protection, without sacrificing quality and strength of protection. Greater convenience As a cloud-managed service, it s more convenient for your business because it removes the need for additional hardware, offers automatic security updates for laptops, desktops and servers, and enables better budget management with a simple subscription fee. Fast setup It installs in just minutes and requires no special training or staff. The on-premise management option is available if you prefer to manage your security on-site. Built for growing businesses Symantec Endpoint Protection Small Business Edition enables you to add or remove users or devices with only a few clicks. It s all centrally managed in the online portal, giving you complete control from one place and making it easy to protect new desktops, laptops and servers for your company at any time. Easy to manage A user-friendly, web-based console lets you easily change security settings, set up alerts, and view reports. Advanced technologies for antivirus, antispyware, and firewall protection keep your laptops, desktops, and servers from harm. Even the laptops used by remote workers are protected on or off the network. Reliable support If there are any questions or issues, you can easily access Symantec s 24 hours a day, seven days a week reliable and helpful customer service. Symantec can help you take care of all after-sales maintenance, support, and product enhancement for you. 1 Formerly known as Symantec Endpoint Protection Small Business Edition For information on Symantec Endpoint Protection Small Business Edition 12.1, click here

2 WHAT ARE THE KEY FEATURES OF SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Capabilities Benefits Security Simple, fast, and effective endpoint security Firewall security Generic exploit blocking Web browser security USB device control Local update service Always-on protection Advanced technologies protect your laptops, desktops, and servers against viruses, worms, Trojans, spyware, bots, zero-day threats, and root kits Defends against hackers with a quiet two-way firewall Guards against malware attacks that exploit vulnerabilities in applications that interact over the Internet Identifies dangerous websites in search results. Allows employees to work online with confidence Ability to detect and protect against harmful files from USB storage devices (cloud-managed service only) Reduces network bandwidth usage by assigning a local computer to connect to the internet to get the latest security updates which then shares with other computers on the local area network (LAN) (cloud-managed service only) Automated updates occur transparently over an internet connection to help keep employee systems current and consistent with policies whether they are in the office or on the road even when they re not logged into VPN Management Management flexibility Easy setup and web-based management RMM-enabled Power and convenience of a cloud-managed service or select the on-premise management option to manage on-site Set up in just minutes without additional hardware. Administrators can access an easy-to-use web-based management console and manage the security settings for multiple devices The on-premise management application is enabled to be integrated with leading RMM tools (RMM vendors who have integrated include Kaseya, Level Platforms, and LabTech. For integration with other RMMs, check with your specific RMM vendor) Reporting Security audit and customizable reporting Records data about activities such as login times, policies created and computers added. Administrators can build graphical reports that are exportable to PDF or HTML Pricing Subscription fee A simple subscription fee that covers either management option, flattens operating expenses, and comes with all service upgrades, maintenance, and 24x7 support WHAT ARE THE HIGHLIGHTS OF SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? A better customer experience Greater convenience The cloud-managed service removes the need for additional hardware, provides always-on protection, and flattens operating costs through a simple subscription fee Business-grade security delivered in minutes Choose from -based invitations or silently push installations out using your local network. No specialized staff or training is required and your laptops, desktops, and servers are automatically kept up to date. Stronger and more efficient security Efficient security for remote employees A cloud-managed service enables constant visibility into the security status of employees on the go. Security updates arrive without staff having to connect to the corporate network via VPN Symantec Insight and SONAR technologies Detect new and rapidly changing malware stopping malicious behavior, including new and previously unknown threats USB device control Detect and protect against harmful files from USB storage devices (cloud-managed service only) Local update service Better bandwidth optimization when accessing security updates (cloud-managed service only)

3 WHAT IS THE DIFFERENCE BETWEEN SYMANTEC ENDPOINT PROTECTION AND SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Symantec Endpoint Protection helps larger enterprises gain protection from viruses and malware through an on-premise solution with an on-site server. It is designed for companies that have heavily virtualized environments and who have more granular reporting needs. Symantec Endpoint Protection Small Business Edition, on the other hand, has been designed specifically for small and medium-sized businesses and offers simple, fast, and effective protection against viruses and malware as a cloudmanaged service. It installs in just minutes without additional hardware, delivers always-on protection and can fit into any IT budget through a simple subscription fee. Designed for growing businesses, it keeps management simple with an easyto-use web interface and allows businesses to add more users at any time as their needs change. HOW LONG DOES IT TAKE TO INSTALL? The timeframe to implement Symantec Endpoint Protection Small Business Edition can be much shorter than a traditional option because it is a cloud-managed service that does not require any new hardware. Installation can happen in just minutes and -based invitations or network silent-push installation options help you automate the process. Please note that implementation times may differ depending on the environment. WHAT REPORTING IS AVAILABLE THROUGH SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Symantec Endpoint Protection Small Business Edition provides flexible reporting including: Alert history A historical view of alerts and events that have occurred for one or more users Security audit A historical view of user-generated events Firewall history Provides a summary of firewall events for one or more computers Risk detection Details the numerous types of risks detected in one or more computers Security overview Provides a summary of the overall security of all computers Detailed reporting Reports can be exported into PDF, HTML and XML formats WHAT ARE THE STEPS TO SET UP THE SOLUTION? When a customer purchases Symantec Endpoint Protection Small Business Edition, they are entered into the Symantec database. The customer receives an with a URL and serial number that prompts a login to the Web-based management console. After following the URL, the customer enters the serial number and logs in. Once a customer logs into the management console, they can choose to deploy the solution in one of two ways: (a) cloudmanaged service or (b) on-premise management. After the installation, the agent establishes connection to the management infrastructure, whether cloud-managed or onpremise, and uses either the cloud-managed or on-premise console to apply any policy settings. The administrator can use either the cloud-managed or on-premise console for ongoing maintenance including deploying new endpoints, viewing status, and managing policies on remote clients. CAN CUSTOMERS MANAGE THIS SOLUTION IN A HYBRID MANNER (I.E. MANAGING HALF OF THE LAPTOPS, DESKTOPS AND SERVERS THROUGH THE CLOUD-MANAGED SERVICE AND THE OTHER HALF THROUGH ON-PREMISE MANAGEMENT)? No, customers need to choose either the cloud-managed service or the on-premise management option. They cannot choose both at the same time. However, they can switch from one to the other at any time, without any additional costs.

4 WHAT IS THE IMPACT OF INSTALLING SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION ON A MICROSOFT EXCHANGE SERVER? Symantec Endpoint Protection Small Business Edition will automatically detect the exchange server and will not interfere with any mail flow. WHAT IS THE SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION AGENT AND HOW DOES IT WORK? The Symantec Endpoint Protection Small Business Edition agent software delivers services to a selected endpoint (laptop, desktop, or file server); it communicates information about system health, threats, and security policies with the management console. The agent receives protection updates via the service infrastructure. Agents are deployed via standard download or invitation. They can also be deployed to an organization s computers using a redistributable package. Once an agent has been installed on the selected endpoint systems, the agent is in position to begin protecting the computer. DOES SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION OFFER COMPETITIVE UNINSTALL? Competitive uninstall is available for select competitors when installing Symantec Endpoint Protection Small Business Edition through the management console. CAN LOCAL ADMINISTRATORS UNINSTALL THE PRODUCT? If an uninstall is attempted, Symantec Endpoint Protection Small Business Edition will prompt for a password in order to proceed. The password for uninstall is only needed for the cloud-managed service. WHAT TYPE OF SUPPORT IS AVAILABLE FOR SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? Symantec Endpoint Protection Small Business Edition provides 24x7 support via telephone, , or live chat. WHERE CAN I FIND TRAINING AND OTHER INFORMATION ON SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? For more information, please visit: WHERE CAN I ACCESS TRIALWARE FOR SYMANTEC ENDPOINT PROTECTION SMALL BUSINESS EDITION? For currently available trialware, please visit:

5 ABOUT SYMANTEC Symantec Corporation (NASDAQ: SYMC) is an information protection expert that helps people, businesses and governments seeking the freedom to unlock the opportunities technology brings anytime, anywhere. Founded in April 1982, Symantec, a Fortune 500 company, operating one of the largest global data-intelligence networks, has provided leading security, backup and availability solutions for where vital information is stored, accessed and shared. The company s more than 21,500 employees reside in more than 50 countries. Ninety-nine percent of Fortune 500 companies are Symantec customers. In fiscal 2013, it recorded revenues of $6.9 billion. To learn more go to or connect with Symantec at: go.symantec.com/socialmedia. SYMANTEC WORLD HEADQUARTERS 350 Ellis St. Mountain View, CA USA +1 (650) or 1 (800) Copyright 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 04/