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2 VoIP phone systems have become increasingly popular over the past decade. With end-of-life system problems and widespread use of mobile devices, more and more companies are ditching their old landlines and migrating their phone systems to the cloud. For new users, VoIP can seem highly technical and complex, but Telzio makes it easy. We ve gathered the top FAQs about switching to a VoIP phone system, so you can get a better understanding of what VoIP means for your business. BUSINESS PHONE SYSTEMS MADE EASY 2

3 WHAT IS VOIP? VoIP stands for Voice over Internet Protocol, which simply means that the audio you hear on a phone call is transmitted over the Internet, as opposed to traditional analog phone networks. WHAT ARE THE INTERNET SPEED REQUIREMENTS? Most Internet connections today are more than sufficient to handle VoIP calls. A two-way VoIP call uses approximately 80 kb/s, and standard broadband connection typically starts at 3 mbit (3,000 kb/s) and up. HOW IS THE SOUND QUALITY ON VOIP? VoIP quality is actually better than landlines. Telzio uses high quality codecs, which means that audio files are transmitted without being compressed to the point of diminishing sound quality. Not all VoIP providers adhere to these same standards, and therefore may not deliver comparable quality. 3

4 CAN I KEEP MY EXISTING PHONE NUMBER? Yes. You can transfer your existing phone numbers to Telzio without any downtime in your phone service. All you have to do is submit an online porting request with your latest phone bill and we ll handle the rest. WHAT KIND OF PHONES DO I NEED? Telzio enables you to Bring Your Own Device (BYOD), so you can use mobile devices and desk phones. VoIP service works with IP phones, which are like regular desk phones and connect directly into your Internet router. Telzio offers a range of IP phones on our website that are ideal for small businesses, as well as a free mobile app that enables you to make and receive calls with your business number on your cell phone. WHAT HAPPENS IF MY INTERNET GOES DOWN? Telzio enables you to forward calls to cell phones, so even if your Internet goes down, you can use your smartphone to log into Telzio and instantly re-route calls to any phone number. 4

5 HOW RELIABLE IS VOIP PHONE SERVICE? VoIP phone service with Telzio is hosted off-premise, making it more reliable than legacy phone systems that are located in your physical office location. Telzio uses secure data centers and multiple failover servers located all over the world, preventing downtime due to natural disasters and maintenance. DO I NEED SPECIAL EQUIPMENT? No. Besides your phones, you do not need any other equipment. IP phones plug directly into your Internet router and do not require any other device or adaptor to make it work. DO I NEED TO DOWNLOAD ANY SOFTWARE? No. Your entire Telzio phone system is managed through the web, so you don t have to download any software and you get all the latest features as they become available. 5

6 WHAT ARE THE BENEFITS OF A VOIP PHONE SYSTEM? The primary benefits of a VoIP phone system include increased functionality, lower costs, usability across devices, and freedom to scale. FUNCTIONALITY Telzio enables you to customize a full range of communication features including automated menus, call forwarding groups, voic , SMS, fax, and much more. The best part of it is, you can do it all yourself through our easy, intuitive website, without any IT expertise. A complete phone system can be set up in minutes, and any changes are live instantly. COST SAVINGS Customers who switch to Telzio frequently save up to 90% on their phone bill. With no setup fees, no maintenance costs, free users, and all-inclusive features, all you pay for are the phone numbers and usage you actually need. The days of needing extra rollover lines are over - with Telzio, one phone number can handle infinite simultaneous calls. MOBILE INTEGRATION Telzio makes it easy for everyone in your company to connect to your business phone system from anywhere. All your users can manage business calls on their mobile devices separate from their personal line, at no extra cost. Our free mobile app enables users to make and receive calls with their business number, transfer calls, manage voic s, and more. SCALABILITY With free users, all-inclusive features, and complete do-it-yourself capabilities, Telzio gives you the flexibility to scale and customize your phone system as needed, anytime, without paying for a professional IT consultant. From 1 to 100 employees, you still only pay for the phone numbers and actual usage - not a per user fee for every desk that needs a phone. 6

7 CAN I KEEP MY OLD FAX LINE? Yes. You can transfer your fax number to Telzio so you can continue to send and receive faxes. Incoming faxes are sent to you by as a PDF, and outgoing faxes are sent by uploading the document directly through our website. You will no longer need your old fax machine. WHAT KIND OF BUSINESSES ARE USING VOIP? VoIP is used by large and small businesses, from call centers and multi-national corporations, to independent professionals such as real estate agents and IT consultants. A one-person company can use Telzio to manage all their business calls on the road, while a 100-person company spread across international offices can consolidate with a central, web-based phone system. Telzio enables you to customize your phone system to your individual business needs, from starting up to scaling. 7

8 HOW DO I GET STARTED To get started, just go to Telzio.com and create an account. From there, you can port your phone number, choose a plan, order phones, and customize your phone system with extensions, menus, etc., all through the website. Telzio offers a pre-configuration service for IP phones so they re ready to use once you plug them in. With Telzio there are no contracts or termination fees, so you can change your plan and services at any time. QUESTIONS? Chat: telzio.com Phone: +1 (888)

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