2 VoIP phone systems have become increasingly popular over the past decade. With end-of-life system problems and widespread use of mobile devices, more and more companies are ditching their old landlines and migrating their phone systems to the cloud. For new users, VoIP can seem highly technical and complex, but Telzio makes it easy. We ve gathered the top FAQs about switching to a VoIP phone system, so you can get a better understanding of what VoIP means for your business. BUSINESS PHONE SYSTEMS MADE EASY 2
3 WHAT IS VOIP? VoIP stands for Voice over Internet Protocol, which simply means that the audio you hear on a phone call is transmitted over the Internet, as opposed to traditional analog phone networks. WHAT ARE THE INTERNET SPEED REQUIREMENTS? Most Internet connections today are more than sufficient to handle VoIP calls. A two-way VoIP call uses approximately 80 kb/s, and standard broadband connection typically starts at 3 mbit (3,000 kb/s) and up. HOW IS THE SOUND QUALITY ON VOIP? VoIP quality is actually better than landlines. Telzio uses high quality codecs, which means that audio files are transmitted without being compressed to the point of diminishing sound quality. Not all VoIP providers adhere to these same standards, and therefore may not deliver comparable quality. 3
4 CAN I KEEP MY EXISTING PHONE NUMBER? Yes. You can transfer your existing phone numbers to Telzio without any downtime in your phone service. All you have to do is submit an online porting request with your latest phone bill and we ll handle the rest. WHAT KIND OF PHONES DO I NEED? Telzio enables you to Bring Your Own Device (BYOD), so you can use mobile devices and desk phones. VoIP service works with IP phones, which are like regular desk phones and connect directly into your Internet router. Telzio offers a range of IP phones on our website that are ideal for small businesses, as well as a free mobile app that enables you to make and receive calls with your business number on your cell phone. WHAT HAPPENS IF MY INTERNET GOES DOWN? Telzio enables you to forward calls to cell phones, so even if your Internet goes down, you can use your smartphone to log into Telzio and instantly re-route calls to any phone number. 4
5 HOW RELIABLE IS VOIP PHONE SERVICE? VoIP phone service with Telzio is hosted off-premise, making it more reliable than legacy phone systems that are located in your physical office location. Telzio uses secure data centers and multiple failover servers located all over the world, preventing downtime due to natural disasters and maintenance. DO I NEED SPECIAL EQUIPMENT? No. Besides your phones, you do not need any other equipment. IP phones plug directly into your Internet router and do not require any other device or adaptor to make it work. DO I NEED TO DOWNLOAD ANY SOFTWARE? No. Your entire Telzio phone system is managed through the web, so you don t have to download any software and you get all the latest features as they become available. 5
6 WHAT ARE THE BENEFITS OF A VOIP PHONE SYSTEM? The primary benefits of a VoIP phone system include increased functionality, lower costs, usability across devices, and freedom to scale. FUNCTIONALITY Telzio enables you to customize a full range of communication features including automated menus, call forwarding groups, voic , SMS, fax, and much more. The best part of it is, you can do it all yourself through our easy, intuitive website, without any IT expertise. A complete phone system can be set up in minutes, and any changes are live instantly. COST SAVINGS Customers who switch to Telzio frequently save up to 90% on their phone bill. With no setup fees, no maintenance costs, free users, and all-inclusive features, all you pay for are the phone numbers and usage you actually need. The days of needing extra rollover lines are over - with Telzio, one phone number can handle infinite simultaneous calls. MOBILE INTEGRATION Telzio makes it easy for everyone in your company to connect to your business phone system from anywhere. All your users can manage business calls on their mobile devices separate from their personal line, at no extra cost. Our free mobile app enables users to make and receive calls with their business number, transfer calls, manage voic s, and more. SCALABILITY With free users, all-inclusive features, and complete do-it-yourself capabilities, Telzio gives you the flexibility to scale and customize your phone system as needed, anytime, without paying for a professional IT consultant. From 1 to 100 employees, you still only pay for the phone numbers and actual usage - not a per user fee for every desk that needs a phone. 6
7 CAN I KEEP MY OLD FAX LINE? Yes. You can transfer your fax number to Telzio so you can continue to send and receive faxes. Incoming faxes are sent to you by as a PDF, and outgoing faxes are sent by uploading the document directly through our website. You will no longer need your old fax machine. WHAT KIND OF BUSINESSES ARE USING VOIP? VoIP is used by large and small businesses, from call centers and multi-national corporations, to independent professionals such as real estate agents and IT consultants. A one-person company can use Telzio to manage all their business calls on the road, while a 100-person company spread across international offices can consolidate with a central, web-based phone system. Telzio enables you to customize your phone system to your individual business needs, from starting up to scaling. 7
8 HOW DO I GET STARTED To get started, just go to Telzio.com and create an account. From there, you can port your phone number, choose a plan, order phones, and customize your phone system with extensions, menus, etc., all through the website. Telzio offers a pre-configuration service for IP phones so they re ready to use once you plug them in. With Telzio there are no contracts or termination fees, so you can change your plan and services at any time. QUESTIONS? Chat: telzio.com Phone: +1 (888)
How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying
Is Connectivity A Human Right? For almost ten years, Facebook has been on a mission to make the world more open and connected. For us, that means the entire world not just the richest, most developed countries.
1. What is VoIP/ IPT?...1 2. Should I use a Hosted or DIY IP Telephony service??...2 3. Why should you now seriously consider using VoIP?...2 4. Why should I use BT?...3 5. Why should I use BT for Hosted
+ UCSB Physics VoIP Phone System Basics Physics Computing Services X8366 email@example.com Presenter: Jennifer Mehl + Topics Phone Handset Basics Voicemail Basics Other New Features Questions & Answers
So you want a VoIP phone service? COMMUNICATIONS ALLIANCE CUSTOMER BOOKLET The seven steps to VoIP So you have heard about VoIP but you don t know whether it is for you or you don t know where to start
white paper Public or Private Cloud: The Choice is Yours Current Cloudy Situation Facing Businesses There is no debate that most businesses are adopting cloud services at a rapid pace. In fact, a recent
Microsoft System Center 2012 R2 Why Microsoft? For Virtualizing & Managing SharePoint July 2014 v1.0 2014 Microsoft Corporation. All rights reserved. This document is provided as-is. Information and views
The Problem with Faxing over VoIP Channels Lower your phone bill! is one of many slogans used today by popular Voice over IP (VoIP) providers. Indeed, you may certainly save money by leveraging an existing
How AWS Pricing Works May 2015 (Please consult http://aws.amazon.com/whitepapers/ for the latest version of this paper) Page 1 of 15 Table of Contents Table of Contents... 2 Abstract... 3 Introduction...
Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...
The owner friendly phone system for small business VoIP Network Configuration Guide Release 7.10 Copyright 2011 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, FortiGuard, FortiCare, FortiManager,
Death of the Contact Center Are the Rumours True? 7 Things Service Executives Can Do to Control their Fate The Traditional Call Center is Dead Driven by the explosion in communication options and widespread
Kaseya Industry Alert Ten Effective Habits of Indispensable IT Departments It s no secret that responsibilities are growing while budgets continue to shrink. Enact these ten IT habits throughout your IT
TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5
White paper The future of Service Desks - vision Service Desks require strategic consideration and innovation to raise user productivity and to support business goals. Fujitsu has the experience and feedback
Develop an intelligent disaster recovery solution with cloud technologies IBM experts share their insight on how cloud technologies can help restore IT operations more quickly, reliably and cost-effectively
ProfileUnity with FlexApp Technology Help Manual Introduction This guide has been authored by experts at Liquidware Labs in order to provide information and guidance concerning ProfileUnity with FlexApp.
Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened
VMware Horizon 6.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this
Expand your business community in the cloud You ve discovered the power of the cloud great potential for increasing efficiency, collaborating and saving money in the operation of your design-focused business.
http://www.davidlankes.org TITLE: Virtual Service AUTHOR(s): R. David Lankes PUBLICATION TYPE: Chapter DATE: 2002 FINAL CITATION: Virtual Service. Lankes, R. David (2002). In Melling, M. & Little, J. (Ed.),
WHITE PAPER: TWO-FACTOR AUTHENTICATION: A TCO VIEWPOINT........................................ Two-Factor Authentication Who should read this paper This whitepaper is directed at IT, Security, and Compliance
Menu Profitbuilder Pro Online Frequently Asked Questions ` Table of Contents TOP FAQ S WHAT IS MENU PROFITBUILDER PRO?......4 1. What Is The Difference Between The Old MPP And The New Online Version?...
Copyright 2014 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole
clear.thomsonreuters.com DON T JUST FIND PEOPLE. CLEAR FIND ANSWERS. CLEAR HELPS YOU FIND ANSWERS FASTER. CLEAR is a powerful research platform with a vast collection of public and proprietary records.
MOBILE FIRST ENTERPRISE 1 White Paper Mobile-first Enterprise: Easing the IT Burden 10 Requirements for Optimizing Your Network for Mobility 2 MOBILE FIRST ENTERPRISE Table of Contents Executive Summary