Collaboration solutions for midsized businesses Buyer s guide

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1 Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources they need to make better, faster decisions and build strong customer and partner relationships

2 By implementing collaboration tools to help achieve improved productivity and efficiency throughout your business, you can: Today s marketplace continues to shift, expand and evolve. As it does, your customers, employees, suppliers and partners demand more. They need more customized services and products, information delivered in real time and streamlined processes all helping to save time and improve convenience. At the same time, you re pressured to respond to these needs and market changes with fewer resources and limited budgets. Improving productivity across your organization can help you meet this challenge. By making your business operations more efficient, you can gain more benefits from the resources you currently have making it easier to respond to changes in the marketplace as they happen. So how do you make your organization more productive? Providing employees with the information and resources they need to collaborate effectively can go a long way to increase productivity. Simplified collaboration solutions allow employees to communicate across offices, time zones and networks to access and share information in secure environments. This kind of seamless collaboration can help your organization become an on demand business one that can respond to customer needs, market demands and new initiatives in real time. Help employees make faster, more informed business decisions by providing them with real-time access to information, people and resources. Improve communication between geographically dispersed employees as well as partners, customers and suppliers enabling you to serve the needs of customers and everyone in your supply chain more effectively. Establish smoother and more efficient business processes that empower employees to focus on generating additional revenue rather than handling repetitive, internal processes. Take advantage of collaboration tools tailored to mid-market needs and budgets Though small or midsized businesses like yours have many of the same challenges as larger enterprises, you may not always have as many resources to address them. With the introduction of the IBM Express portfolio and other collaboration solutions targeted toward mid-market organizations, IBM is providing collaboration solutions designed specifically to help you improve collaboration across your entire organization. IBM Express portfolio offerings are: Affordable and priced to meet the needs and budgets of small and midsized businesses, offering per-user or group licensing options to suit your requirements. Simple to install and use, featuring templates and wizards to help you get started quickly and begin realizing value sooner without adding IT staff. Designed with flexibility, enabling you to customize functions to suit your business needs. Modular and scalable, letting you add features or other Express products as your business needs grow or change. 2

3 Meet business challenges head-on with collaboration solutions from IBM IBM and its network of Business Partners offer a comprehensive collection of software-based collaboration solutions that help you improve access to information, encourage communication and streamline business processes. The solutions shown below offer key collaboration capabilities indicated on the right. Choose one solution or a combination to provide your employees, partners, suppliers and customers with the right capabilities that meet your specific business needs. Collaboration product choices IBM DB2 Content Manager Express Edition IBM Workplace Web Content Management, Standard Edition IBM Lotus Domino Messaging Express IBM Lotus Domino Collaboration Express IBM Lotus Domino Utility Server Express IBM WebSphere Everyplace Access IBM WebSphere Everyplace Connection Manager IBM WebSphere Portal-Express IBM WebSphere Portal-Express Plus IBM Workplace Services Express Product highlight Easy-to-install, comprehensive management, sharing and delivery of all forms of digitized content Enables end-to-end collaboration for content creation, management and publishing across portal, Internet, intranet and extranet assets Comprehensive messaging, calendar and group scheduling system; supports access from choice of clients including Microsoft Outlook Comprehensive messaging, calendar, group scheduling system and platform for collaborative applications Unlimited access to non-mail collaborative applications from a Web browser or via a separately licensed IBM Lotus Notes client Extends mobile access to information and applications through an integrated framework with simple administration and management Extends existing applications to mobile workers over many wireless and wireline networks Provides a customized, single point of access to information and applications with affordable, out-of-the-box portal functionality Contains the features of WebSphere Portal-Express, plus in-team collaboration features including instant messaging and virtual team rooms Provides easy-to-use, customizable team spaces to create, edit and share documents; integrates with Microsoft Office; includes an integrated portal; installs on a single server Store and manage information Access information Interact with information and communicate Develop custom collaborative applications* By improving access to business information while streamlining communication and business processes, the IBM offerings presented here can help your entire organization become more productive and efficient boosting your competitive advantage and your bottom line. The following pages provide more detailed information about the products shown above. 3

4 Choose the collaboration solutions that fit your needs IBM collaboration solutions help businesses increase productivity and create effective communication by providing an easier, faster, more secure and affordable means of access to resources and information across and beyond your organization. Create virtual team spaces to improve communication among colleagues: IBM Workplace Services Express IBM Workplace Services Express is designed to help your employees improve the productivity of day-to-day business processes through more effective collaboration. Integrated portal functionality Team spaces that let co-workers create, search for, edit and share documents from their Microsoft Windows desktop, Microsoft Office application or Web browser Drag-and-drop technology to facilitate customized Web pages Integrated instant messaging Access to , calendar and address book Integration with other business applications Single-server environment Enables colleagues to work together, regardless of location Helps organizations customize processes and information to meet unique business needs Gives employees the tools they need to make team meetings more efficient and informative Improves overall business process efficiencies Allows co-workers to interact with each other, documents and business applications without being tied to a specific workstation or location Helps lower total cost of ownership Take advantage of powerful messaging, intranet/extranet and application tools for employees, customers and partners: IBM Lotus Domino Express Made with many of the same IBM Lotus Domino and Lotus Notes capabilities that power mission-critical applications for larger corporations, IBM Lotus Domino Express provides enterprise-class messaging and collaboration solutions through offerings designed, packaged and priced to meet the needs of small and midsized businesses. The solution is offered in three versions to meet varying needs, including: Domino Messaging Express Complete messaging and group scheduling capabilities, including , discussion forums and team workspaces Support for a range of client-access types, from simple Web mail and HTML-based messaging to IBM Lotus Notes integrated collaboration software or Microsoft Outlook Support for Web access Helps colleagues work together more efficiently and productively Provides technology and platform flexibility, enabling you to leverage current investments Offers users added mobile productivity to stay connected with colleagues and business information while traveling or working in remote locations Domino Collaboration Express Same features as Domino Messaging Express, along with the capability to run custom applications developed in-house or by an IBM Business Partner with IBM Lotus Domino Designer (licensed and priced separately) Powers collaborative applications, including customer relationship management (CRM), help-desk, order-tracking and transaction tools Helps your organization tailor collaboration functionality specific to the unique ways in which you work Improves the efficiency of business applications and processes 4

5 Domino Utility Server Express Unlimited application access via a Web browser or separately licensed Lotus Notes client Support for high-function Web sites, intranet/extranet self-service applications and Internet communities Support for hundreds of existing third-party Domino applications such as sales force automation, CRM or call-center tracking, or custom applications developed in-house or by an IBM Business Partner with IBM Lotus Domino Designer (licensed and priced separately) Helps improve the productivity of mobile or remote workers Enables customized services and customer support Helps you customize applications to meet unique collaboration needs Enable integrated access to all business information and applications: IBM WebSphere Portal-Express and IBM WebSphere Portal-Express Plus Based on the proven, scalable IBM WebSphere Portal infrastructure and open industry standards, IBM WebSphere Portal-Express and WebSphere Portal-Express Plus offer an affordable, out-of-the-box, portal solution. Single point of integrated access to information and business applications Support for customized portal display for any device connected to the network A document manager that gives users the capability to view, edit, store, categorize and search documents Support for customized portals for customers, partners and employees Advanced instant messaging and collaboration features (WebSphere Portal-Express Plus only) Gives all users one simplified view of processes and information to improve efficiencies Helps unify typically scattered applications into one relevant and homogeneous environment, so that all business users have access to consistent information and views Improves productivity through document management, giving users more time to focus on other business tasks Brings in-office interaction to all employees, customers and partners regardless of their location Helps improve customer and partner experiences Streamline digital content management and distribution: IBM DB2 Content Manager Express Built on the strength of IBM DB2 Content Manager, DB2 Content Manager Express delivers content management, production imaging and document workflow in one easy-to-install package. The solution helps small and midsized businesses cost-effectively capture, manage and protect all forms of business-critical information across multiple applications and business processes. Central platform to manage and distribute multiple forms of content, including text, images, faxes and office documents Extensive search functions, and document routing and management capabilities Intuitive interfaces and out-of-the-box clients that allow content access from Web-based or Windows business applications Helps reduce document and content production, storage and distribution costs Maximizes reuse of information assets across the organization and improves employee productivity Safeguards critical assets, including intellectual capital Delivers up-to-date, integrated information across multiple channels 5

6 Securely extend business applications over wireless or wireline networks: IBM WebSphere Everyplace Connection Manager A distributed, scalable, multipurpose communications platform, WebSphere Everyplace Connection Manager enables you to efficiently extend applications to mobile workers over many different wireless and wireline networks. Extend applications to mobile devices to improve productivity anywhere: IBM WebSphere Everyplace Access IBM WebSphere Everyplace Access provides a robust software infrastructure to support mobile solutions and empower mobile workers to work productively, anywhere, anytime. Support for business applications on mobile devices even those that do not have always-on, high-bandwidth connectivity Unified client that offers support for today s leading handheld devices Integrated client-server environment and tools for building, deploying and managing solutions such as mobile sales force and field-force automation Support for multiple devices, including cell phones, smart phones, Palm, Windows Mobile 2003 and embedded Linux operating systems Option to select the wireless network that best fits specific user situations Mobile virtual private network (VPN) that encrypts data over vulnerable wireless LAN and WAN connections Seamless cross-network roaming, allowing users to switch network connections without interrupting applications Integration of many standard Internet protocols (IPs) and non-ip wireless bearer networks, server hardware, device operating systems and mobile security protocols Provides a high degree of network flexibility Helps optimize bandwidth, reduce costs and ensure security Allows service providers to offer highly encrypted, optimized and scalable solutions to enterprise customers Helps leverage and extend the value of current network resources Enables mobile users to easily access and other critical applications wherever they are Gives mobile workers flexible options to use the device of their choice to access the applications they need while away from the office 6

7 Streamline end-to-end Web content management and publishing: IBM Workplace Web Content Management, Standard Edition This entry-level offering is designed for small to midsized businesses that need a departmental or smaller Web deployment than is typically required by larger organizations. End-to-end Web content management for multiple Web sites and portals Easy content creation through a what-you-see-is-what-you-get (WYSIWYG) rich text editor or by importing from another application Built-in content lifecycle workflow for review and approvals with versioning and rollback capabilities Personalization that dynamically delivers content relevant to individual users and their roles Streamlines content authoring, workflow, management, integration and delivery Provides out-of-the-box features and publishes information in minutes rather than days, helping to improve responsiveness to customers, partners, suppliers and employees Integrates with existing software investments and infrastructures Provides platform flexibility with a choice of J2EE or IBM Lotus Domino versions For more information To learn more about how IBM collaboration solutions can help your organization become more productive, efficient and responsive in a consistently competitive and changing marketplace, visit ibm.com/software/info/smb/resource or contact your local IBM Business Partner. Choose reliable, secure IBM solutions for affordability, functionality and flexibility IBM collaboration solutions offer enterprise-class technologies in packages designed for midsized businesses like yours. And unlike proprietary software that may be vulnerable to security threats and requires a proprietary infrastructure, IBM collaboration software offers reliable, secure solutions built on open standards with support for Linux so you can maximize current investments in an open, flexible environment. IBM collaboration solutions offer a clear choice to improve collaboration, providing: Technologies based on open industry standards helping you ease implementation and gain more value from existing resources. Support for multiple platforms, including Linux and Microsoft Windows giving you the flexibility to choose the operating system and applications that work best for your business. Access through thousands of IBM Business Partners worldwide giving you the convenience to find a local technology partner who can help you choose the right offerings to meet your needs. Scalable packages priced to meet the budgets of smaller organizations so you can add functionality as needed, giving you the option to make some investments now and others later. Highly reliable technologies, helping to protect your critical business data and applications. Substantial return on investment with lower prices than many competitive products and technologies that leverage existing investments. With solutions designed with your specific needs in mind, IBM offers multiple business benefits with few risks to help improve collaboration and your competitive edge. 7

8 Copyright IBM Corporation 2005 * IBM Software Group Route 100 Somers, NY USA Produced in the United States of America All Rights Reserved. Developing custom collaborative applications using Domino Collaboration Express or Domino Utility Server Express requires IBM Lotus Domino Designer, which is priced and licensed separately. DB2, Domino, Everyplace, IBM, the IBM logo, Lotus, Notes, on demand business, the on demand business lockup, WebSphere and Workplace are trademarks of International Business Machines Corporation in the United States, other countries, or both. Java, J2EE and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Outlook and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product or service names may be trademarks or service marks of others. G

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