Introducing Oscar. Ticketing Café/Bar Online Marketing Analytics. About Savoy Systems

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1 Savoy Systems

2 Introducing Oscar Meet Oscar. Born in 2006, Oscar has grown to be a force to be reckoned with in ticketing software. But Oscar does more than just ticketing. He keeps track of your customers and their habits, he runs your café/bar and does the stock control, he sells your tickets online 24/7, he ll remind your Friends that it s time to renew their membership, and of course he can provide you with facts and figures for everything. Oh, and people find him really easy to get on with. Ticketing Café/Bar Online Marketing Analytics About Savoy Systems Savoy Systems is a company dedicated to creating high quality software. We pride ourselves on our customer support and we like to think we re a little bit out of the ordinary. We started out in 2006 to sell and support our box office system, Oscar, and we now have 60 customers all over the UK and in Ireland. Our Head Office is in Nottingham, and we have a second office in London situated within Southwark Playhouse, near Elephant & Castle.

3 Software to run your entire venue Ticketing Ticketing is at the heart of Oscar, and we provide you with all the tools you need to start selling tickets both online and face-to-face, in a matter of minutes. Oscar s drag-and-drop seating plan designer allows you to create unlimited seating plans, and you can schedule one-off shows or runs of events with free or allocated seating in just a few clicks. Oscar provides total flexibility when it comes to pricing, discounts, ticket printing, delivery options and house seats, all within a modern, easy-to-use software package. Oscar s sales interface is fast and intuitive: a single ticket can be produced in just two clicks. Seat availability is updated in real time as customers buy online and elsewhere in the venue. Café/Bar If you run a café or bar at your venue, there is no need for a separate till system Oscar handles everything from payment processing right the way through to reporting and stock control. How it works 1. Information Gathering The first stage of the process is for us to understand exactly what you do, how you do it, and what you would like to be able to do in the future. We want to gather as much information as possible because we want to be sure we can meet all of your requirements. We will also help you to decide whether cloud-based Oscar or on-site Oscar is the better fit (we support both options), and we ll need to learn about your existing patrons and membership schemes. 2. Payment Gateways Chip & PIN card payments are fully integrated into Oscar and funds are deposited directly into your bank account. The same is true for secure Online payments. In order to set up Chip & PIN and Online card payments, there are certain steps that must be taken with the banks. We will go through each step with you to ensure everything is set up correctly in advance of the launch. 3. Data Import Before switching off your existing system, we will need to transfer information into Oscar. Customer data, purchase history and advance ticket sales can all be transferred. 4. Online We believe that it is important for your online customers to feel secure when purchasing tickets from you. For this reason, we will ensure that the online booking pages we provide are integrated with your existing website. We will take time to set up online booking in collaboration with you and/or your web developers, to ensure that your brand is represented faithfully. 5. Training/Support Oscar supports a wide range of hardware including Star, Epson, Citizen and BOCA printers. We can supply hardware, or you can re-use existing hardware to reduce costs and waste. We provide in-depth training, and once you are live, we provide 24/7 telephone and support.

4 Oscar has been designed around the concept of ticket-at-any-till. This means that, at each sales point, it s extremely quick and easy to sell not only tickets but drinks, food, merchandise and more, all in a single transaction. Items such as interval drinks can also be sold online, and merchandise purchased online can be dispatched by post or collected from the venue thanks to Oscar s powerful delivery options. Online Oscar comes with a clear, fully functional booking website allowing your customers to buy tickets, sign up for e-news, join/renew as Friends or Members, and purchase merchandise, drinks and gift vouchers via the web. Online shopping is simple and secure, and seat availability is shown in real-time. In order to help promote your brand, and to reassure your customers that they are in the right place, we go to great lengths to ensure that the booking site is completely in keeping with your main web site. The booking site can operate either standalone or embedded within your main site the choice is yours. Oscar also has a built-in Content Management System (CMS) to allow you to control online content. Marketing Targeted marketing couldn t be easier with Oscar. You can use customer preferences, show details and event information along with purchase history to create lists of patrons to target. s are then composed and sent from within Oscar, and you can include web links to enable customers to book for upcoming shows with minimal effort. Oscar also allows you to create and manage multiple membership schemes (individual or joint). Each scheme can run for any time period (season, year from issue, life etc.) and benefits (free tickets, discounts on tickets/drinks, etc.) can easily be defined for each scheme. Priority booking is also supported and members can sign up and renew either in person or online. Membership Cards can be issued and scanned/swiped at the point of sale. Analytics Oscar comes with a full set of built-in The Oscar box office/ reports covering box office, café/bar, bar system has been a membership, gift vouchers, cash control real game changer for our and finance. organisation. It has given us There is also a powerful ad-hoc query considerable freedom and builder within Oscar, allowing you to flexibility in looking after extract any data that you may require. We our customers from initially are very happy to assist with more booking tickets to buying complex queries as needed. drinks on the night. We d thoroughly recommend it! Auditability is a key feature of Oscar. Cash discrepancies can be recorded on the Chris Smyrnios system either at the end of a shift or at the Artistic Director end of day, and reconciliation with bank Southwark Playhouse accounts is quick and easy.

5 What our customers say Phoenix Cinema Oscar is one of the best decisions we have made here. Paul Homer Chief Executive Southwark Playhouse The Oscar box office/bar system has been a real game changer for our organisation. We d thoroughly recommend it! Chris Smyrnios Artistic Director The Flavel Arts Centre A Box Office system must be robust, user friendly and flexible. Four years in and I can t fault Oscar, and the support is excellent. John Severn General Manager Hampton School Hampton School has used Savoy Systems since its opening in We find the system flexible, straightforward and easy to use, and it meets all our requirements. Mike King - Bursar Oundle Festival We could not have asked for better and are delighted with our smooth-running box office and with the package from Savoy Systems. Patricia Ryan - Director Lace Market Theatre It s fair to say that installing Oscar was one of the best things that we ve done at the LMT. Nick Gale - LMT

6 SAVOY SYSTEMS Cumberland House, 35 Park Row, Nottingham, NG1 6EE Tel: +44(0)