Introducing. Worldpay Total. The end to end payment solution for modern business

Transcription

1 Introducing Worldpay Total The end to end payment solution for modern business

2 All your channels, connected Whatever the sales channel, however your customers want to pay, Worldpay Total has it covered. Worldpay Total is the UK s first omni-channel and acquiring payment solution connecting and simplifying payments across all your sales channels, whether in-store, online, mobile, telephone, or kiosk. Today, customers use several channels to search and buy products and services. Changing consumer behaviour and a rise in expectations has led to an omni-channel revolution, whereby consumers can buy across any channel: online, mobile, point of sale or telephone often covering multiple channels for a single purchase. To thrive, businesses need a payment solution that can help them provide a unified experience for customers. Worldpay Total can help. 2 3

3 It pays to sit at the centre of omni-channel In-store Connecting the payment journey Worldpay Total processes payments across each of the sales channels, providing businesses with a single end to end solution for all payments and a unified payment experience for your customers. Online When you join up the customer journey across channels, you can dramatically improve customer engagement and loyalty. This can significantly increase the value of spend per customer with omni-channel shoppers spending up to 300% more than single channel consumers¹. Kiosk Mobile 1. The Future of Retail, International Council of Shopping Centres Phone

4 A Fully Managed Service Worldpay Total manages your payments end to end, from acceptance to settlement quickly, reliably and securely. The unique components of Worldpay Total A Flexible Payment Gateway Worldpay Total is a powerful payment gateway that supports an extensive combination of devices, operating systems and payment channels. Worldpay Total provides secure end to end payment processing by bringing together Point of Sale, integrated payments and acquiring into one complete service. With our expertise in the retail, leisure and hospitality industries, Worldpay Total has been created to benefit service oriented environments. Reliable and Secure Acquiring Worldpay Total also includes acquiring, providing secure transaction processing and settlement within a complete end to end payment service. Modern PIN Entry Devices (PEDs) Worldpay Total includes a choice of PEDs, ranging from robust desktop devices to ultra-portable, Bluetooth PEDs complete with Contactless technology. 6 7

5 A single partner for payments Benefit from having all your payments through a single trusted partner, and see how your business can become more efficient. A Fully Managed Service Worldpay Total takes control of your payments by offering complete end to end management, from acceptance to settlement. This allows you to focus on your core business goals while having the confidence that all your payments are fully managed by the UK s No. 1 payment services provider. What you get from our managed service A single point of service for all your payments. One provider, one contract, one support team, all from the UK s No. 1 payment services provider. You ll no longer have to worry about dealing with multiple suppliers. We connect and consolidate payments across all your channels, meaning reconciliation becomes much easier - saving hours in administration time. With Worldpay Total, you will get a specialist consultation to ensure that you get the right solution for your business. Our strong network of partners helps us to ensure you get up and running quickly and effectively. Once you re set up, you will be supported by our team of payment specialists, available to you 24/7 giving you complete reassurance. A payment solution that can connect to new technology With changing regulations, security standards and innovations, Worldpay Total has the flexibility to integrate and adapt to new technology with minimal or no development effort, saving you valuable time and cost. We ve done this successfully with Dynamic Currency Conversion (DCC) and Contactless technology, and now support High Value Contactless - including Apple Pay. This provides your business with a solution that is designed to adapt as technology innovates. 8 9

6 A flexible payment gateway that offers a true omni-channel solution Worldpay Total supports payments across all sales channels, with a network of partners that allows us to tailor our service to your requirements. A Flexible Payment Gateway Worldpay Total is a powerful payment gateway that supports an extensive combination of devices, operating systems and payment channels. This scale gives you flexibility and enables a true omni-channel solution by joining your sales channels. Our payment gateway is industry leading Choose from a variety of channels; accept payments in-store, online, on the go via mobile, over the phone, or at kiosk points. This gives your business the greatest flexibility, as additional channels can be easily added at any time. Worldpay Total connects your EPoS (Electronic Point of Sale) or ipos (Intelligent Point of Sale) systems to payment devices, removing the need to manually re-key transaction information. This reduces errors and speeds up service. Integration to your systems is easy and flexible. Our payment gateway API is already pre-integrated with over 400 EPoS, ecommerce and mobile payment partners. Our network of strategic integrator partners allows us to tailor Worldpay Total to your exact requirements. Our API is also designed to work on all major operating systems (Windows, ios, Android, Linux) so it can integrate easily into current point of sale software and systems. Better customer insight Worldpay Total gives you better customer insight by allowing you to view and manage transactions in one place. Using Cross- Tokenisation, it enables businesses to create a common payment token for consumers across different channels, enabling you to connect and track their journey and behaviour. This single view gives businesses greater insight into consumer spending behaviour and the ability to inform retail strategies

7 Secure payments from the UK s No. 1 payment services provider ² Worldpay is the UK s No. 1 payment services provider with 30 years of experience. We are the trusted payment partner to c.300,000 UK businesses, and last year handled 42% of point of sale transactions in the UK. Reliable and secure acquiring Worldpay Total also includes acquiring, providing secure transaction processing and settlement within a complete end to end payment service. Transactions from each channel can be viewed and managed centrally, giving you a single view of the customer and helping you better understand consumer behaviour. Secure, reliable platform with added customer insight Using the latest end to end encryption technology and tokenisation, Worldpay Total safeguards your business and customer payment data. Worldpay Total fully removes cardholder data from all of your systems, minimising the burden of securing business IT systems. With over 400m invested in our new advanced acquiring engine, you will get the reliability and reassurance you d expect from the UK s No. 1 payment services provider. Our systems have supported businesses with a 100% uptime rate over the last 12 months³. With all your sales channels and payment devices connected, Worldpay Total provides access to a real-time reporting manager. This simplifies your end-of-day reconciliation process, helps you monitor payments across channels, spot emerging trends, and make informed decisions. Worldpay takes responsibility for keeping its platform compliant with scheme changes and the latest security standards. Worldpay is represented on the Payment Card Industry Security Standards Council (PCI SSC) Board of Advisors, ensuring that payment technology supplied by Worldpay meets the security needs of today and the future The Nilson Report June 2015, by transaction value and volume. 3. Worldpay Gateway uptime rates, July

8 Advanced payment devices Modern PIN Entry Devices Worldpay Total comes with a choice of advanced PIN Entry Devices (PEDs), offering a range of features designed to suit retail and hospitality businesses. Worldpay Total includes a choice of PEDs, ranging from robust desktop devices to ultra-portable, Bluetooth PEDs complete with Contactless technology. This gives you the flexibility to select the right combination of PEDs for your needs all of which link to Intelligent Point of Sale (ipos) and Electronic Point of Sale (EPoS) systems. Worldpay Total s open platform also has the flexibility to support businesses with their own devices. Miura Shuttle Secure Chip and PIN and mag-stripe Lightweight, pocketsized device for mobile payments EMV Level 1 certification Miura M10 Secure Chip and PIN and mag-stripe Lightweight, pocketsized device for mobile payments Backlight display EMV Level 1 certification Ingenico ipp350 Compact and reliable Contactless-ready Large colour screen Illuminated backlight keypad Ingenico iwl 250 Small, light and compact Contactless-ready Large colour screen Portable via Bluetooth Illuminated backlight keypad Verifone Vx 680 Small, light and compact Large colour screen Portable via WiFi Verifone Vx 820 Strong, reliable, powerful Large colour screen Illuminated backlight keypad 14 15

9 Payments for every sales channel Worldpay Total offers acceptance across five payment channels: in-store, online, mobile, telephone, and kiosk. In-store Online Mobile Kiosk Phone Our in-store payment option connects EPoS or ipos systems to payment devices - with mobile, portable and desktop options. It can help reduce errors, as EPoS and PIN pads are synced so there is no need for employees to re-key transaction amounts. A single end-of-day reconciliation report across all sites and channels also saves you time and effort. Choose the most complete online solution, with the latest payment technology to help you turn site visits into sales: one-click checkout, mobile payments, recurring billing, and tokenisation. Payment pages can be fully optimised for mobile and touchscreen devices channels that are rapidly increasing in popularity. With 30 years experience in helping prevent payment fraud, Worldpay Total includes the latest fraud prevention tools for your safety. Free your staff from the till and engage your customers with our mobile payment solution. Worldpay Total Mobile is a payment device that connects to a tablet or smartphone app, allowing you to take payments anywhere you need to. It is used by a wide variety of businesses, from busy retail stores where it s used to reduce queues at the till, to finance and public sector where field sales use Worldpay Total Mobile out on the road - allowing upfront payments from customers. Self-service machines are a practical and convenient way to accept payments, helping to free up staff and allowing customers to pay for their items quickly and securely. Worldpay Total is ideal for semi-attended environments and is pre-integrated into many leading Kiosk software applications. Cardholder data is never stored on the Kiosk, making it a safe and secure way of taking payments. Take payments over the phone with Worldpay Total. With the customer at the end of the line, you simply take their card information and fill out an online form to take payment. Paying over the phone is a quick and easy way of receiving payments, with no technical setup required. All processed through Worldpay s secure online systems

10 Multiple business benefits You can take the full Worldpay Total solution, or just a part of it. No matter what you choose, you ll always enjoy the great benefits that we offer all Worldpay Total customers. The benefits of Worldpay Total Improved business efficiency Worldpay Total gives you a single point of service for all your payments. It connects and consolidates payments across channels, meaning reconciliation becomes much easier saving hours in administration time. And, by consolidating your payments with one provider, you ll no longer have to worry about dealing with multiple suppliers. One provider, one contract, one support team, all from the UK s No. 1 payment services provider. Minimising the burden of security and compliance Worldpay Total safeguards your business and customer payment data with the latest end to end encryption technology and tokenisation. Worldpay Total fully encrypts cardholder data, minimising the burden of securing business IT systems. Worldpay is fully committed to maintaining and improving the highest security standards and we re constantly engaged in programmes to meet and exceed the latest PCI standards. Easy, flexible integration Worldpay Total integrates and connects your EPoS or ipos systems to payment devices, removing the need to manually re-key transaction information. This reduces errors and speeds up service. Our secure payment applications are already pre-integrated with over 400 Electronic Point of Sale (EPoS), ecommerce and Mobile payment partners giving you complete flexibility. Better customer insight With Worldpay Total, transactions from each channel can be viewed and managed centrally. Using Cross-Tokenisation, it enables businesses to create a common payment token for consumers across different channels, allowing you to connect and track their journey and behaviour. This single view gives businesses greater insight into consumer spending behaviour and the ability to inform their retail strategies

11 Trusted by leading UK businesses WORLDPAY TOTAL FOR RETAIL Transforming the Queen s Terminal into a shopper s paradise World Duty Free Group is one of the world s leading airport retailers, with over 500 stores in 20 countries. Shopping in a rush In the newly re-opened Heathrow Terminal 2 the Queen s Terminal, World Duty Free Group has to serve huge numbers of shoppers at peak times, many of whom are rushing to catch flights. The airport retailer chose Worldpay Total Mobile as a flexible, costeffective way for staff to take payments, not just at till point, but throughout the store. Payments on the fly With a tablet or mobile device connected to a portable card reader, shop assistants can roam the shop floor, assisting customers in their shopping journey and taking payments on the spot. Worldpay Total Mobile also offers daily, weekly and monthly analytics for all card readers, allowing the retailer to better manage staff during peak times and improve their customers shopping experience in the future. A total shopping experience From the first day of launching Worldpay Total Mobile, the feedback from the team has been overwhelmingly positive: staff feel empowered with Worldpay Total Mobile. The solution has reduced queues and the number of lost sales, since purchases can be made quickly and easily when customers are in a rush. Increased value of transactions As a result, the average transaction value in-store has jumped by around 40% on the Worldpay Total Mobile devices compared with sales on the main tills, and fewer purchases are abandoned by customers who have run out of time to shop before boarding. With Worldpay Total Mobile we can actually react to situations very quickly depending on when and where we get busy. Ben Deller Head of UK Marketing & Global Digital, World Duty Free 20 21

12 WORLDPAY TOTAL FOR HOSPITALITY Revolutionising how fans pay across the Twickenham Stadium In just nine months, it was clear to see exactly how much mobile payments and Contactless boosted our bottom line. The revenue uplift is substantial. George Vaughan Senior Project Manager, RFU At international rugby matches, 82,000 fans fill Twickenham Stadium outside London the world s largest dedicated rugby union venue. Keeping huge crowds happy During half time, and after the game, fans flood the concourse to buy food, drinks and merchandise. The Rugby Football Union (RFU) was looking for a way to sell more, help serve fans faster and shorten long queues. They also wanted all payments to be handled by a single provider to simplify and reduce costs. Cutting queues with Contactless Choosing Worldpay Total allowed the RFU to accept all major credit and debit cards via their EPoS systems. Worldpay also introduced Contactless payments, which has dramatically reduced waiting times. All the bars, food stalls and shops are now serving more people during peak times. This activity can all be tracked and reconciled via the time saving reporting portal, Worldpay Total Manager. Increasing the value of card payments George Vaughan, Senior Project Manager at the RFU, says: It s clear to see the value we get from using Worldpay Total to take more card payments. Since we rolled out the new service, the value of payments taken has grown three-fold (314%). Enhancing the corporate box experience With Worldpay Total Mobile, the RFU can now make sure valuable customers in the corporate boxes are served immediately. Guests don t have to get up from their seat to pay and miss any of the game, or worry about settling their tab at the end of the event. It s a huge improvement of service quality, and has resulted in a 44% increase in the value of payments in the corporate boxes. Having worked with the RFU since 1990, Worldpay now looks after all payments made at the Twickenham Stadium, as well as all ecommerce payments made through the RFU website

13 WORLDPAY TOTAL FOR RETAIL Reducing administration and serving customers quicker Hammonds is a national, family run company that makes and designs fitted furniture. From handwritten forms to mobile platform Once a design has been agreed, Hammonds takes a deposit of 20% from its customers. This used to happen using a handwritten credit card form. To improve this process, Hammonds chose Worldpay Total Mobile. With a mobile payment platform now in place, Hammond s designers can take deposits via Worldpay Total Mobile s portable card reader and smartphone app. Win-win Thanks to mobile payments, Hammonds has been able to speed up cash flow and accelerate the manufacturing process, which in turn means customers homes can be fitted much quicker. The Worldpay solution has exceeded all expectations for Hammonds. We ve cut out data entry processes, paper admin and manual reporting, and can quickly check orders on a daily basis for an instant view and cash flow status. Tony Farmer Financial Director, Hammonds 24 25

14 WORLDPAY TOTAL FOR HOSPITALITY Wireless card machines boost sales for Cambridge hotspot La Raza is a well-established hospitality business, based in Cambridge. With two busy city centre bar/restaurants employing 45 people, the company wanted to maximise sales with fast and efficient card payments. Shorter waiting times, improved service Worldpay Total was chosen as the payment service provider for La Raza after changing Electronic Point of Sale (EPoS) system providers to Maître D, which has an existing relationship with Worldpay. Wireless card machines were introduced at La Raza s first outlet, offering secure integrated payments between the till system and mobile card machines. This allows staff to accept card payments at customers tables, improving service quality and cutting waiting times. All transactions from multiple devices and locations can be managed through a real-time online portal, simplifying the process and saving time for employees at La Raza. Growing the bottom line With the new terminals, La Raza is processing around 35,000 in card transactions per month at just one site, and there are clear indications that the wireless card machines have helped La Raza grow its bottom line. La Raza is now considering adding Dynamic Currency Conversion to allow Cambridge visitors from outside the UK to pay in their local currency

15 See how Worldpay can make payments work smarter for your business Visit: worldpay.com/uk/larger-businesses Call us: Worldpay All rights reserved. This document and its content are proprietary to Worldpay and may not be reproduced, published or resold. The information is provided on an AS IS basis for information purposes only and Worldpay makes no warranties of any kind including in relation to the content or sustainability. Terms and Conditions apply to all our services. Worldpay (UK) Limited (Company No / FCA No ), Worldpay Limited (Company No / FCA No ), Worldpay AP Limited (Company No / FCA No ). Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AF and authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 for the provision of payment services. Worldpay (UK) Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities. Worldpay, the logo and any associated brand names are all trademarks of the Worldpay group of companies.