FUNDAMENTALS OF MANAGEMENT

Transcription

1 Institute of Management Studies, FUNDAMENTALS OF MANAGEMENT Course Objective: Objective of this course is to help the students gain understanding the functions and responsibilities of the manager, provide them tolls and techniques to be used in the performance of managerial job, and enable them to analyze and understand the environment of the organization. Examination Scheme: The faculty member will award internal marks out of 40 based on three assessments of 20 marks each, of which best two will be considered. The end semester examination will be worth 60 marks consisting of two sections A and B respectively. Section A will be of 40 marks and have five theory questions out of which a student will be required to do any four questions. Section B will be of 20 marks and consist of case(s). Course Content: 1 Concept of Management: Introduction to Management & Organizations, Functions and Responsibilities of Managers, Fayol s Principles of management, Management thought; the Classical School, The Human Relations School, Systems theory, Contingency Management Developing Excellent Managers. 2 Planning: Nature and purpose of planning process, principles of Planning, Types of planning, Advantages and Limitation of planning. 3 Concept and Nature of Objectives: Types of Objectives, Importance of Objectives, Setting objectives, Management by Objective (MBO) benefits and weaknesses of MBO. 4 Strategies and Policies: Concept of Corporate Strategy, formulation of strategy, Types of strategies, Types of policies, principles of formulation of policies, Decision Making Process, Individual Decision Making Models.

2 5 Organizing: Nature and Purpose of Organizing, Bases of Departmentation, Span Relationship, Line Staff Conflict, Bases of Delegation, Kind of Delegation and Decentralization, methods of Decentralization. 6 Controlling: Concept and Process of Control, Control Techniques. Human Aspects of Control, Control as a feedback system, feed forward Control, Preventive Control, Profit and loss Control, Control through Return on investment, the use of Computer of Controlling & Decision making, the challenges created by IT a Control tool. 7 New era of Management: Managing in a borderless world, international business environment, economic, legal-political, socio-cultural environments, trade-alliances, MNCs, Valuing diversity, its dimensions and attitudes, minority-challenges, glass-ceilings, gender issues in management. Text Readings: 1. Harold Koontz, O Donnell and Heinz Weihrich, Essentials of Management New Delhi, Tata McGrow Hill, R.D. Agrawal, Organization and Management New Delhi, Tata McGrow Hill Stephen Robbins "Management" 8th Ed. New Delhi Pearson The New Era of Management (India Edition) by Richard L. Daft Suggested Reading: 1. Harold Koontz, Heinz Weihrich, Management: A Global Perspective New Delhi Tata mcgrow hill, 10 th Ed Robert Krietner, Management Houghton Miffin CO. 7 th Ed Stephen Robbins "Management" 8th Ed. New Delhi Pearson 2006

3 Institute of Management Studies, QUANTITAIVE TECHNIQUES FOR HEALTH CARE Course Objectives: The objectives of the course are to enable students to have a good understanding of quantitative techniques and to develop capability in them to use these techniques for solving the problems faced by Hospital Administrators. Examinations The faculty member will award marks out of a maximum of 40 marks for the internal performance of the student. The semester examination will be worth 60 marks. The students will be required to attempt 5 Question out of 7 Questions. All Questions will carry equal Marks. Course Content: 1. Quantitative Technique- Introduction, OR and QT- Nature and purpose, Area, Scope, Applications and Limitations. 2. Linear Programming-Meaning of Linear programming, General Mathematical Formulation of LPP, Graphical Method, Simplex Method, Big-M Method, Duality and Post Optimality Analysis Concepts and Applications, Advantage and Limitations of LPP. 3. Transportation Model-Mathematical Formulations, Initial Basic Feasible Solutions, Vogel s Approximation Method, Optimization (Minimization and Maximization) using Modified Distribution Method and Stepping Stone Method, Degeneracy, TP as Linear Programme. 4. Assignment Problem- Assignment Model as a Particular Case of Transportation Model Formulation of Assignment Problems Solution of Assignment Problems using Hungarian Method (Minimization and Maximization,Route Allocation). 5. Waiting Line Models Introduction, Scope in Management Decisions, Queuing Models - M/M/1 (Infinite and Finite Population),Probability calculations and application of M/M/C (Infinite Population). 6. Network Scheduling by CPM/PERT.-Introduction to Network,PERT,CPM,Basic Steps in PERT/CPM techniques,network diagram representation, determination of Critical Path,Project Crashing and Economics of Crashing,Application of PERT/CPM techniques. 7. Inventory Control Models: EOQ, Purchasing Model with Price Breaks, Manufacturing Models, Multi Item Models, Stochastic Models

4 Course Objectives Institute of Management Studies, ORGANIZATIONAL BEHAVIOUR Objective of this course is to help students to understand Human Behavior in organizations so that they improve their managerial effectiveness. Examination Scheme: The faculty member will award internal marks out of 40 based on three assessments of 20 marks each, of which best two will be considered. The end semester examination will be worth 60 marks consisting of two sections A and B respectively. Section A will be of 40 marks and have five theory questions out of which a student will be required to do any four questions. Section B will be of 20 marks and consist of case(s). Course Contents 1 Foundations of Individual and Organizational Behaviour: OB Models, Personality Determinants and Attributes, Values, Job Attitudes, Learning and Learning Theories, Perception- Factors affecting Perception and Cognitive Dissonance theory. 2 Motivation: Needs, Contents and Processes; Maslow s Hierarchy of Needs, Herzberg's Two Factor theory, ERG theory, Vroom's Expectancy theory, Reinforcement theory and Behaviour Modification. 3 Foundations of Group Behaviour: Defining and Classifying Groups, Group Structure and Processes, Process of Group formation, Group Decision Making, Group v/s Team, Team Effectiveness, and Decision Making. 4 Leadership: Trait theories, Behavioral theories-- Ohio State Studies, Michigan Studies, and Managerial Grid. Contingency theories-- Fiedler s Model, Hersey and Blanchard's Situational theory, Leader-Member Exchange theory, Path Goal theory, Charismatic Leadership.

5 Institute of Management Studies, ORGANIZATIONS BEHAVIOUR 5 Conflict: Intra-individual Conflict, Interpersonal Conflict, Intergroup Conflict, Organizational Conflict, Transitions in Conflict Thought, Functional versus Dysfunctional Conflict, Conflict Process, Conflict Management Techniques. 6 Organizational Change and Stress Management: forces of Change, Resistance to Change, and Lewin s Three-Step Model, Stress Management Potential Sources, Consequences and Coping Strategies for Stress. 7 Organizational Culture: Definition, Uniform Cultures, Relevance of Culture, Creating and Sustaining Culture, How Employees Learn Culture. Text Reading 1. Stephen P. Robbins, Organizational Behaviour: Concepts, Controversies, and Applications, New Delhi, Prentice Hall, 9 th Ed., Fred Luthans, Organizational Behaviour, New York, McGraw Hill, 8 th Edn., Bill Scott, The Skills of Communications, Jaico Publications, Bombay John W. Newstrom and Keith Davis, Organizational Behaviour: Human Behaviour at Work New Delhi, Tata McGraw Hill, 1993.

6 Institute of Management Studies, BUSINESS COMMUNICATION Course Objectives The objectives of the course are to help the students acquire the basics of interpersonal communication and public speaking, so as to improve his communication skills and ability to understand others. Examination Scheme: The faculty member will award internal marks out of 40 based on three assessments of 20 marks each, of which best two will be considered. The end semester examination will be worth 60 marks consisting of two sections A and B respectively. Section A will be of 40 marks and have five theory questions out of which a student will be required to do any four questions. Section B will be of 20 marks and consist of case(s). Course Contents 1. Introduction: Defining Communication, Process of Communication, Communication Model, Objectives of Communication, Principles of Effective Communication, Importance of Business Communication, and Importance of Feedback. 2. Factors Affecting Communication: Perception and Reality, Physical, Organizational, Psychological and Socio-cultural Barriers to Communication, Effective Listening- Types and Essentials of effective listening, Reading & Comprehension Strategies 3. Channels, Types and Forms of Communication: Verbal, Non-verbal, Formal, Informal, Internal, External and Communication Networks. 4. Designing for Effective Communication: Techniques of Oral Presentations, Communication and Conflict Management with emphasis on

7 Transactional Analysis, Communication approaches during Interviews, Understanding the Composition Process, Defining the Purpose, Analyzing the Audience, Establishing the main idea, Selecting the Appropriate Channel and Medium, Meeting Etiquettes 5. Mechanism of Business Writing: Approaches to writing-direct, Indirect and Persuasive Styles, Cover Letters: Writing the Opening Paragraph, Summarizing the Key Selling Points, Writing the Closing Paragraph. Writing Résumé s, Reports and Proposals, Drafting s, memos 6. Negotiation Skills: Basic principles, Process of Negotiation-Preparation, developing a Strategy, Getting Started, Building Understanding, Bargaining, Closing. Barriers of Negotiation, Essentials of Negotiation. 7. Contemporary Trends: Technology enabled Communication, Introduction to Corporate Communication, Ethics in Business communication. Text Readings 1. William V. Ruch, Business Communication, Maxwell Macmillan, New York, Lani Arredono, The McGraw-Hill 36-Hour Course: Business Presentation, McGraw-Hill, New York, Bill Scott, The Skills of Communication, Jaico, Bombay, Ronald E. Dulek and John S. Fielden, Principles of Business Communication, McMillan, New York, Effective Technical Communication by M Ashraf Rizvi 6. Business Communication by Raman & Singh

8 Course Objective Institute of Management Studies, ACCOUNTING FOR MANAGERS Objectives of this course are to acquaint participant with the basic concept of financial, management accounting and cost. Examination Scheme: The faculty member will award internal marks out of 40 based on three assessments of 20 marks each, of which best two will be considered. The end semester examination will be worth 60 marks consisting of two sections A and B respectively. Section A will be of 12 marks and have two theory questions out of which a student will be required to do any one. Section B will be of 48 marks and have five numerical/cases out of which a student will be required to do any four Course Contents Unit I Introduction to Accounting: evolution, significance, accounting principles, concepts & conventions, GAAP, overview of international accounting standards, accounting equation, capital and revenue, types of accounts, rules of debit and credit Unit II Recording of Transactions journal, ledger and trial balance. preparation of financial statement Trading and P & L Account and balance sheet- concepts, format of P&L A/C and balance sheet. (vertical & horizontal), numerical. Unit III Depreciation : SLM and WDV methods,concept of Inflation Accounting, Human resources Accounting, Forensic Accounting Unit IV Introduction to cost accounting: understanding and classifying cost, elements of cost, component of total cost, classification of costs and format & preparation of cost sheet, numerical.

9 Unit V Standard costing and variance analysis: meaning of standard cost & variance, cost variance, direct material variance, direct labour variance, sales variance and control of variance, numerical, overview of zero based budgeting Unit VI Marginal Costing meaning and difference between absorption costing and marginal costing, marginal cost, utility of marginal costing and its limitations, segregation of semi variable cost. Unit VII An overview of following: nature of managerial decision making -decisions regarding make or buy, accept a special order, drop a product line, replacement of assets. Text Readings R.L. Gupta, V.K. Gupta, Principles of Accountancy, Sultan Chand & Sons, 6th Edition, S.N. Maheshwari, Introduction to Accounting, Vikas Publishing House, New Delhi: III Edition, S N Maheshwari, Cost Accounting, Theory and Problems, Vikas Publications,New Delhi: III Edition Suggested Readings 1. S.P. Iyangar, Cost Accounting, Sultan Chand & Sons, VIII Edition Robert N. Anthony and James S. Recee, Accounting Principles, New Delhi: A.I.T.B.S. Pub. and Distributions, 6th Ed., R.P.Rastogi, Graded Problems and Solutions in Financial Management, Galgotia Publication, New Delhi, 5 th Edition 2000.

10 Institute of Management Studies, HOSPITAL ADMINISTRATION Objective: The objective of the course is to enable students to have a good understanding of Hospital Administration Examinations The faculty member will award marks out of a maximum of 40 marks for the internal performance of the Student. The semester examination will be worth 60 marks. The Students are required to attempt 5 Question out of 7 Questions. All Questions carry equal Marks. Course Contents: Hospital administration - Principales Introduction to the hospital field. - Definitions -- hospital and medical care, types, control. - Functions-- medical care, prevention, professional education and research. - Role of hospital in health spectrum. Hospital of India-to-day. Classification & Accreditation - Number ; type ; size ; distribution; ownership; utilization; rations; trends ; problems Trends of Hospital Administration Abroad. Hospital administration - Principles - Responsibilities, Roles & Functions of Hospital Administrator, Expected qualities of a good Hospital Administrator Organization of Hospital. The governing authority; the administrator; business aspects; clinical aspects; channels of authority and communication. Importance of qualified v/s non qualified, Medical v/s non Medical Hospital Administrator Problems of hospital administration and their expected solutions. Management of different Clinical, Para clinical, and Support service departments in Hospitals Hospital hazards Administration of Government (Rural, District & Municipal Hospital) v/s Private Hospitals Administration of a teaching hospital. Administration of a corporate hospital. Administration of a voluntary & charitable hospital. Hospital utilization and its evaluation Public Relations in Hospitals Quality Management in Hospitals-Certification & Accreditation TQM in Hospitals Management of Medical Records Department (manual & computerized) Management of Hospital Information System (Manual, Online & Offline)

11 Hosp. Adm. Contd. Hospital Audits, Financial Audit, Clinical Audit, Tissue Audit Nosocomial Infection Management of Biomedical Waste in Hospitals (Law & the Reality) Role of Administration in Medical & Paramedical Education and Research Recent trends in hospital administration. Health Education in Hospital, Responsibilities of the hospital to the general public. Methods of Health Education in hospital and their importance. Patient Education through I.T.(CAPE) Inquiries and Disciplinary Actions. Disaster Management Programs Legal aspects in Hospitals. - Inquiries and disciplinary actions. - Laws and regulations applicable to hospitals - M.P. Nursing home act as a representative act - Permits and licenses : Local administration, Municipal corporation, CMO, MTP act, PNDT, Narcotics, Drugs & Cosmetics act, Radiation Control, Pollution Control etc. -. Insurance of Building Equipment & Manpower in Hospital Administration of Health Insurance cases & TPA

12 Institute of Management Studies, MANAGEMENT INFORMATION SYSTEMS FOR HOSPITAL Objective: - The subject is to acquaint the HA student with the day today working and the working environment of hospitals. The student should be familiarized with the hospital supportive services which are one of the key issues in hospital administration. Case Study shall be discussed on the classrooms. Examinations The faculty member will award marks out of a maximum of 40 marks for the internal performance of the Student. The semester examination will be worth 60 marks. The Students are required to attempt 5 Question out of 7 Questions. All Questions carry equal Marks. Course Content: 1. The meaning and use MIS systems View of Business, Process of MIS, Development of MIS within the organization, Management Process, Information Needs, Systems Approach in Planning Organizing and Controlling MIS. 2. Planning Implementation and controlling of Management information systems. 3. Fundamentals of data processing computer operations of manual information systems, components of computer systems, flow chart, conversions of manual to computer based systems, computer systems Application software, Telecommunication Modem. 4. Management Decision Making, Characteristics and components of Decision support systems. 5. Systems Design: Systems design consideration, input/output design, forms design file organization and database, data management, file design, control and security. Text Reading: 1. Robert G. Murdick, Information Systems for Modern Management, New Delhi. 1. Godzdam B. Davis and Margrathe, Management information systems. 2.

13 Institute of Management Studies, ORGANIZATION AND ADMINISTRATION OF HOSPITAL SERVICES Objective: - The subject is to acquaint the HA student with the day today working and the working environment of hospitals. The student should be familiarized with the hospital s clinical and supportive services which are one of the key issues in hospital administration. Examination: The faculty member will award marks out of a maximum of 40 marks for the internal performance of the Student. The semester examination will be worth 60 marks. The Students are required to attempt 5 Question out of 7 Questions. All Questions will carry equal Marks. Meaning, scope and significance of Clinical Services in Hospitals and role of Hospital Administrator in Organization and Administration of following services: Front office, and Billing, Outpatient Department, In patient Department & Ward Management, Nursing Services, Intensive Care Units, Operation Theatre Central Sterile Supply Department, Laboratory services and Blood Bank, Radiology and Imaging Services, Accident and Emergency Services Rehabilitation services, Telemedicine Medical Tourism Application of the concept of quality in various departments to be discussed concomitantly Introduction, Meaning, scope and significance of Hospital Support Services and role of Hospital Administrator in Organization and Administration of following services: Hospital Pharmacy Services Dietetic services Medical Record Department Laundry Service Housekeeping services

14 Communication and Fire fighting facility Mortuary Transportation Services. Engineering services Concept of Conservation of Energy Recommended Text: Hospital Operations 1: S Parkodi Hospital Supportive Services: Sangeeta Natrajan Principles of Hospital Administration and Planning: B.M.Sakharkar, Hospital Planning & Hospital Management: Kunders

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