Afroza Bulbul, Assistant Professor in Management Department of Business Administration, International Islamic University Chittagong, Dhaka Campus

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1 Afroza Bulbul, Assistant Professor in Management Department of Business Administration, International Islamic University Chittagong, Dhaka Campus Paper presented at a Follow-up Workshop on Curriculum Reform 9 November, 2008, Dhaka University Organizational Behavior Credit hour: 3 Organizational behavior is one of the most important issues for any employee and employer in any organization. This course outline has been developed after studying the related course curriculum of different referred public and private universities in home and abroad. This curriculum has been developed in such a way that will help the students to be equipped with the knowledge of conventional approach and Islamic approach to the manner and behavior as well. 1. Introduction Concept of OB, Relations with management, Goals of OB, Forces of OB, Fundamental Concept of OB, OB model, Challenges and opportunities of OB 2. Fundamentals of Individual Behavior 2.1. The Individual Behavior: Foundations of Individual behavior - Biographical characteristics of individual, Learning, How does Islam reshape the behavior of individual? Values, Attitudes and satisfaction: Values-Concept, types, values across cultures, importance, and loyalty. Attitudes 1 / 8

2 Concept, A-B relationship, measuring satisfaction, effect of job satisfaction, job satisfaction and customer satisfaction, employee dissatisfaction. Personality and Emotions Meaning of Personality, determinants, traits, major personality attributes influencing OB. Emotions What are emotions? Affective events Theory, OB applications, Does Islam allow emotion or how does Islam manage individual s emotion? Motivation Contemporary Theories of Motivation: ERG Theory, McClelland s theory of Motivation, Goal-Setting Theory. Motivation in Islam. Job Design Theory: Equity theory, expectancy theory, application to OB. Variable Pay Program: What it is? Linking variables, pay programs, Variable pay programs in practice, Skilled based pay plans, 2.2. Groups Definition, Types, stages of group development, Group structure, Group decision making, 2.3. Teams Definition, difference between groups and teams, Hawthorn Study, types of teams, creating effective teams. Concept of team in Islam. 3. Leadership Concept, behavioral theories, University of Michigan Studies, Fiedler Model, Path Goal Theory, Trust and leadership, Charismatic Leadership, Transformational and transactional leadership, Ethical leadership, Leadership Style in Islam. 4. Conflict and Negotiation Conflict- Concept, types, Transition in conflict thought, Negotiation-Bargaining strategies, 2 / 8

3 negotiation process, issues in negotiation, Negotiation practices in Islam. 5. Organizational Structure Concept, Types of Organizational Structure, Organization design and Employee Behavior. Why does structure differ? Organizational design and Implications 6. Organizational Culture What it is? What do cultures do? Creating and sustaining culture, how employees learn culture, creating a customer responsive culture, Creating Islamic Culture, 7. Organizational Change and Stress Management Forces of Change, Resistance to Change, Overcoming resistance to change, Approaches to Managing organizational change, Contemporary change issues, Work stress and its management. Understanding stress, its consequences, potential sources of stress, and consequences of stress. 8. Islamic Concept OB Concept in Islamic Framework. Reference Book (RB): 1. Organizational Behavior- S.k. Davis 2. Organizational Behavior Analysis- Luthans, F. 3. Organizational Behavior-S.P.Robbins 4. Sura Huzrat, al-quran 6. Islamic Management- Dr. Golam Mohiuddin 7. The book of Hadith Principles of Management Credit hour: 3 3 / 8

4 Management is a vital issue for any organization. This course outline has been developed after studying the related course curriculum of different referred public and private universities in home and abroad. This curriculum has been developed in such a way that will help the students to be equipped with the knowledge of conventional approach and Islamic approach to management as well. 1. Introduction Definition, Importance, Functions of Management, Managerial skills, Levels of management, Historical Development, Productivity, efficiency and effectiveness, The managerial roles, Managerial Responsibility, Fourteen principles of management. Management in Antiquity, Early Management Pioneers. Classical Management Perspective (Scientific Management), Principles of Islamic Management, The Behavioral Perspective, The System perspective, Contemporary Management Issues and Challenges, Is Management science or arts? 2. Planning Concept of Planning, Nature of Planning, Types of planning, Tools and Techniques of Planning, Steps in the planning process, Making planning effective, Islamic principles of Planning, Planning in Japan, Planning in USA, 3. Decision Making Concept, Process of Decision Making, Rational decision making, Decision Making Condition, Decision Support System, Guidelines of Islam for Decision Making, Types of Decisions, Group decision making, Decision Making in Japan and USA 4. Objectives Definition, Setting Objectives, Hierarchy of Objectives, Network of Objectives, Multiplicity of Objectives, Management By Objectives (MBO), Process of MBO, Strengths and Weaknesses of MBO, Islamic Guidelines for Setting Objectives 5. Organizing Definition, Organizing Structure, Types of Structure, Designing jobs, Job specialization, Alternatives to Job specialization, Departmentalization, Bases for Departmentalization, 4 / 8

5 Establishing reporting Relationship, Chain of Command, Narrow vs. wide span, Factors influencing effective span, Distributing Authority, The delegation process, Decentralization vs. centralization, factors determining centralization and decentralization. Organizing in an Islamic Perspective 6. Staffing Concept, HRM Process: HR Planning, Selection, Selection process in Islam, Training and development, Training and Development in Islam, Performance appraisal 7. Leadership Definition, Leadership styles based on authority, The trait approach, The situational approach, The managerial Grid, Transactional vs. transformational leadership. Leadership style of Prophet (SAW) and his caliphs. 8. Motivation Concept, Motivation Process, Distinguish between motivation and satisfaction, Satisfaction process. Maslow s Hierarchy of Needs Theory, Two factors Theory, other theories of motivation, Motivation strategies, Motivation in Islam. 9. Coordinating Concept, Need for Coordination, Coordination techniques, Types of communication, Differentiating between positions, Coordination in Islam. 10. Controlling Concept, Purpose, The controlling Process, Types of Control, Characteristics of effective control, Resistance to control, Overcoming resistance to control. Controlling in Islam. Reference Book (RB): Management: By H. Koontz and H. Wierich Principles of Management: By Ricky W. Griffin Managing for Performance: Ivanceive, Donnelly &Gibson Principles of Management: Terry and Franklin 5 / 8

6 Management Theories and Practice: Dale, E. Islam and Management: Nacir Jabnoun Islamic Management: Dr. Golam Mohiuddin(RB2) Islamic Management: Khaliq Ahmad Management Islamic Perspective: BIIT Production Management Credit hour: 3 Production Management is a vital issue for any production oriented or service oriented organization. This course outline has been developed after studying the related course curriculum of different referred public and private universities in home and abroad. Also the current sophisticated technologies and methods are covered here. This curriculum has been developed in such a way that will help the students to be equipped with the current knowledge of production and operation management both from conventional approach and Islamic approach. 1. Introduction Concept, Production of Goods vs. Delivery of Services, The scope of operation Management, Why study Operations management. Operations Management and decision making, Historical evolutions of Operations Management, Trends in Operations Management, Service Strategy, Manufacturing Strategies, Mass Customization, Operations Strategy as a Pattern of Decision. Concept of production in Islam. 2. Competitiveness, Strategy and Productivity Competitiveness, Why some organizations strategy fail- Concept, Mission and goals, Strategies and Tactics, Operations Strategy, Strategy formulations, Quality and Time Strategy. Productivity-Concept, Computing productivity, Productivity in the service sector, Factors affecting productivity, Improving productivity, Problems, Concept of productivity in Islam. 3. Forecasting Concept, elements, Steps in Forecasting process, Approaches to forecasting, Forecast based 6 / 8

7 on judgment and opinion, Forecast based on time series data, Associative forecasting techniques, Using forecast information, Problems, 4. Product and service design Meaning of product and service design, Reason for product and service design, Redesign phases in Product Design and Development, Designing for Manufacturing, Quality function development, Service design, Product design vs. service design, Phases in service design process, Characteristics of well designed service systems, Categories of service design, Product and service design under Islamic Law. 5. Strategic Capacity Planning for Product and Service Capacity decisions and strategic, Defining and measuring capacity, Determinants of effective capacity, Make or buy decision, Developing Capacity alternatives, Evaluating alternatives, Problems. 6. Process Selection and Facility Layout Process Selection-Concept, Process Types, Automation, Facility Layout, Linear Programming-Introduction, Linear Programming Model, Model Formulation, Graphical linear Programming, 7. Design of Work System Concept, Job design, Work Measurement, Compensation, Location Planning and Analysis-The need for location decisions, The nature of location decisions, Factors affecting location decisions, Evaluating Process Capability Analysis, Problems location Alternatives, Transportation Model, Problems and Solutions, Design of jobs from Islamic perspective. 8. Quality Management & Quality Control Insights of Quality Management, Quality certification, The foundations of Modern Quality Management, Total Quality Management, Problem solving, Process Improvement, Quality Tools, Quality Control: Concept, Inspection, Statistical process control, Acceptance Sampling-Introduction, Sampling Plans, Average Quality of Inspected lots, Quality ensure in Islam, Exercises. 9. Inventory Management 7 / 8

8 The nature and importance of Inventory, Requirements for Effective inventory management, Economic Order Quantity Model, When to Reorder with EOQ Ordering, Fixed order Interval Model, The single Period Model, Problems and solutions, Aggregate Planning-Introduction, Strategies for meeting uneven demand, Techniques for AP, AP in service, Disaggregate the Aggregate Plan, Master Scheduling, The Master Scheduling Process, Inventory management process in Islam. 10. MRP and ERP An overview of MRP, MRP Inputs, MRP Processing, Benefits and Requirements of MRP, Capacity Requirement Planning, MRP Outputs, Other Considerations, MRP in Service Sectors, ERP 11. JIT and Lean Operations, Supporting Goals, Building Blocks, JIT in Services, Scheduling- Scheduling Operations, Scheduling in Low-Volume Systems, 12. Supply Chain Management Introduction, The need for Supply Chain Management, Benefits of Supply Chain Management, Elements, Creating an effective Supply Chain Management, Supplier Management. 13. Production Management and Islam Reference Book (RB): 1. Operations Management: By W.J.Stevenson 2. Operations Management-By L P. Ritzman 3. Operations Management- Krajemski 4. Operations Management- Chase, Aquilano, Jacobs 5. Production and operations Management- Lockyer, K., Muhlemann, A., Oakland, J. 6. Operations Management- Knod and Schonberger 7. Production and operation Management Hossain, M.M. 8. Production Management: An Islamic Perspectives- Dr. Golam Mohiuddin & Dr. Mr. Ruhul Amin, Islamic University Journal, Kushtia. 8 / 8