2 Management MH 0043 Finance, Economics and Materials Management 2 in Healthcare Services MH 0044 Project (Begin) Total Credits 14

Transcription

1 PGDHSM The first two subjects of both First and Second semesters (MB 0034, MB 0035, MB 0036 and MB 0037 are common to the first two subjects of Third and Fourth semesters of all MBA (revised fall 2007) programs First Semester Sub. Code Title Credit MB 0034 Research Methodology 3 MB 0035 Legal Aspects of Business 3 MH 0040 Health Administration 2 MH 0041 Hospital Organization Operations and Planning 2 MH 0042 Hospital and Healthcare Information 2 Management MH 0043 Finance, Economics and Materials Management 2 in Healthcare Services MH 0044 Project (Begin) Total Credits 14 Second Semester MB 0036 Strategic Management & Business Policy 3 MB 0037 International Business Management 3 MH 0047 Public Relations and Marketing for Healthcare 2 Organizations MH 0048 Management of Healthcare Human Resources 2 MH 0049 Legal Aspects in Healthcare Administration 2 MH 0050 Quality Management in Healthcare Services 2 MH 0044 Project(complete) 4 Cumulative Credits 32 First Semester I Health Administration (2 Credits) Subject Code - MH0040 Unit 1: Health administration, management Health care delivery system and functions Levels of health care Central, State and district level organizations, health care delivery at village. Unit 2: Health Planning and management Basic purpose of planning, steps in planning and management. Management methods and techniques, national health planning, national development health planning Unit 3: Health status in India

2 Basic health definitions, demographic profile, mortality profile, health problems, communicable disease problem, nutritional problem, environmental problem, medical care problems, population problems. Unit 4: Health economics Concepts, economic impact of morbidity, definition of cost and benefit, methods of economic evaluation, quality of life. Unit 5: Health Policy Aim of health policy, Indian health policy 2002, review of health situation, current scenario, goals and objectives observations and recommendation. Unit 6: National health programmes in India National anti-malaria programme, national filariasis control programme, national leprosy eradication programme, revised national tuberculosis control programme, national aids control programme, National programme for control of blindness, IDD programme, ICDS programme, universal immunization programme, national rural health mission, reproductive and child health programme. National cancer control programme. Unit 7: International health regulation Current IHR, revised 2005 IHR international vaccination department and health regulations. Unit 8: International and national health agencies Objectives and work of World health organization UNICEF, UNDP, World Bank, International red cross, Indian red cross. Unit 9: E-health Concepts and contents internet, world wide web, URL, electronic mail, BIDS, Radiology preparation and management, health informatics, electronic medical records. Unit 10: Future trends in Health care Health and education, health and economic growth, health insurance, roll of government and private health insurance, health sector reforms, emerging trends. II Hospital Organization, Operations, and Planning (2 Credits) Subject Code - MH0041 Unit 1: Hospital Organization Introduction to Hospital Definition; Hospital, organization Types of organizations: Formal and Informal types Matrix organization: Departmentation by time/ service etc Classification of Hospitals Levels of health care in India

3 Unit 2: Hospital Planning and Design Introduction to hospital Planning Definition Factors in hospital planning Planning team Steps in Hospital planning Unit 3: Ward Planning Introduction Design and Layout Patient care areas Space requirements Unit 4 & 5: Clinical Services Intensive care unit Neo-natal ICU Dialysis Operation theater Blood bank Cardiac catheterization lab Casualty & Trauma Unit 6: Administrative Services Billing Enquiry & Registration Laundry services Medical Records Department General Stores Unit 7 & 8: Clinical Support Services Hospital pharmacy Laboratory and Diagnostics CSSD Diet Department Unit 9: Non-Clinical Support Services Housekeeping Services Hospital Workshop Civil Department Electrical Department Plumbing Department Unit 10: Hospital Committee

4 III Hospital and Healthcare Information Management (2 Credits) Subject Code - MH0042 Unit 1: Introduction to Health Information Management Definition of various terms in HIM Importance of HIM Uses & Scopes of HIM Sources of HIM Unit 2: Health Care System in India Organisation & structure of health care system in India Health care services in India National Health Policies Unit 3: Health Information Management System Need & Scope of Health Information Management System Models of HIMS Various Applications of HIMS Case studies Unit 4: Evaluation of HIMS in India Geographic Information System (GIS) Staffing Pattern Present HIMS in India Barriers in Implementing HIMS Unit 5: Hospital Information System Need & Scope of HIS Components of HIS Various Applications of HIS Unit 6: Design and Implementation of Hospital Information System Various models of HIS Designing HIS Implementation & Management of HIS Unit 7: Health Information and Health Care Financing Trends & Strategies Various issues in health care financing Control of Health Care cost Different Health Care financing Models Unit 8: Health Information in Health Insurance Management

5 Health Insurance industry Various types of Health Insurance Schemes HIM professionals & Health Insurance Unit 9: Health Information Management- an organizational View HIM department & Functions Organizational Structure Inter & Intra departmental Relationships Role of Health Information Managers Unit 10: Quality Assurance Quality Management System Quality Management Systems in Health Quality Assurance program in Health Care Role of Health Information in Quality Assurance Program IV Finance, Economics, and Materials Management in Healthcare Services (2 Credits) Subject Code - MH0043 Unit 1: Accounting Definition; Accounting concepts; Accounting cycle; Rules of debit & credit; types of enterprises; cash and mercantile / accrual systems of accounting; Revenue & capital expenditure Bank reconciliation statement Books of prime entry, ledgers, closing entries, preparation of trial balance and financial statements Depreciation and methods of calculating depreciation Internal controls Budgeting; responsibility accounting Unit 2: Cost Accounting Definition, Introduction of cost terms and purposes Cost-volume-profit analysis Cost allocation Cost accounting for materials, labour, overheads Job, Process costing Activity based costing Behaviour of costs Pricing decisions Unit 3: Financial Management An overview evolution of financial management, goals, organization of finance function, emerging role

6 Ratio Analysis Time value of money Techniques of capital budgeting Dividend policy and dividend decision Working capital policy and financing Sources of long term sources of finance Unit 4: Hospital Finance Evolution of finance function & role of CFO Billing and cash collection Credit arrangements and collection Budget a planning and control tool Unit 5: Managed care and health insurance Meaning of important terms History of managed care HMOS, PPOs etc. Negotiating and contracting with managed care institutions The Indian scenario Unit 6: Materials Management Purchasing Basic Concepts Purchase Function, purchase committee Quantity & Quality aspects Price issues Vendor development, negotiations, legal aspects Controlling packaging and transportation costs Salvage & disposal of scrap Purchasing policies & procedures Modern trends in purchase management Purchase of high value capital equipments, feasibility study Unit 7: Materials Management Inventory Control Importance and scope Stores management, stores organisation, receiving, storing, issuing, stores accounting, storage equipments, storage methods Inventory checking and accounting Modern trends in inventory management Asset accounting, annual verification of assets, ageing of assets Unit 8: Economics Microeconomics Scope of Managerial Economics Supply and Demand Theory of Production Theory of Cost

7 Pricing Theory, Policies & Practices Relevant & Related concepts Unit 9: Economics Macroeconomics National Income Business cycles Money, interest rates & prices Banks & Financial Institutions International Trade Role of Government Unit 10: Economics Health Economics Introduction to Health Economics Expenditure on health Economic groups in the health care system Financial flows and costs in the health care system Role of incentives in the health care system Economic organization of medical care Cost benefit analysis PGDHSM Second Semester I Public Relations and Marketing for Healthcare Organizations (2 Credits) Subject Code - MH0047 Unit 1: Role of Marketing in Healthcare Sector Unit 2: External and Internal Analysis Unit 3: Segmentation, Targeting and Positioning for a Hospital Unit 4: Ensuring Service Quality as Marketing Tool Unit 5: Service Mix, Brand Building and Differentiation Unit 6: Promotional Activities- empanelment, press and media, camps, cme, associations, clubs of patients Unit 7: Promotional Tools- hoardings, banners, MCI laws, web site, cam to cam, pamphlets, brochures, cable TV, radio, newspaper ads Unit 8: Medical Tourism

8 Unit 9: Role of Marketing Department and its Management. Internal marketing Unit 10: Importance and use of CRM II Management of Healthcare Human Resources (2 Credits) Subject Code - MH0048 Unit 1: Introduction to HRM Dimensions in HRM involvement Definition & Scope of HRM Definition of HRM Scope of HRM Core role of HRM Unit 2: HRM in Health Care Unit 3: Defining the Core role of HRM PLANNING AND ORGANISING FOR WORK, PEOPLE AND HRM Strategic perspective Organisation design Change management PEOPLE ACQUISITION AND DEVELOPMENT Staffing the organization Training & development Career Management Performance Management Industrial Relations ADMINISTRATION OF POLICIES, PROGRAMMES & PRACTICES Compensation management Information management Administrative management Financial management Manpower planning Unit 4: Recruitment and Selection Introduction Job Description Personnel Specification Finding Candidates for the Job Selection & Aids to Selection Selection Program Principles of Interviewing Why Interview is Popular

9 Interview Plan Interview conduct Other Methods of Selection Conclusion Unit 5: Wage and Salary Administration Unit 6: Performance Appraisal Introduction & Definition Importance of Performance Appraisal What can drive the Employee? What drives the Organization? Potential benefits of Formal Appraisal Methods of Appraisal Free Written Ratings Forced Choice Rating Technique Ranking Method Paired Comparison Ranking Critical Incident Method Graphic Rating Scale Behaviorally Anchored Rating Scale Appraisal by Objectives Conflicts in Appraisal Conducting a successful Appraisal Interview Components of Effective Performance Appraisal The Management of Poor Performance Diagnosing Poor Performance Dealing with Poor Performance Conclusion Unit 7: Reward Management Overview and Introduction The Nature of Reward Management Incentives and Classification of Incentives A Model of Reward Management Reward Options The Variable Remuneration Job Analysis and Job Evaluation of Reward Model Methods of Job Evaluation Reward Competitiveness and Reward Model, Government Pay Conclusion Unit 8: Welfare and Working conditions, Employee Grievance and Workers Participation in Management

10 Unit 9: Training and Development Introduction and Role of Training and Development Identifying Training Needs Training Methods On the Job Training Methods Of the Job Training Methods Conclusion Unit 10: Communication, Corporate Social responsibilities III Legal Aspects of Healthcare Administration (2 Credits) Subject Code - MH0049 Unit 1: Introduction to the Indian Legal System Introduction, The Constitution, The Judiciary, Criminal Law, Civil Law, Courts of Law, Fundamental Rights, Health as a Fundamental Right, Landmark Cases, Public Interest Litigations Unit 2: Systems of Medicine Introduction to various systems of medicine, Allopathy, Ayurveda, Homoeopathy, Unani, Siddha Unit 3: Introduction to Medical Ethics Introduction, Important Documents and Ethical Codes, Hippocratic Oath, declaration of Geneva, International Code of Medical Ethics, Punishment and Disciplinary Action, Informed Consent, Landmark Cases Unit 4: Confidentiality Introduction to Confidentiality, Professional Secrecy, Confidentiality in India and Exceptions, Electronic Medical Records, HIPAA Unit 5: Liability Introduction to Liability, Accountability to patients, Accountability to third parties, Vicarious liability Unit 6: Medical Negligence Introduction to medical negligence, Definitions of Negligence, Bolam Test, Standard of care, Criminal Negligence and Civil Negligence, Indian Penal Code, Burden of Proof, Landmark Cases, Defenses against Medical Negligence, Contributory Negligence Unit 7: The Consumer Protection Act Introduction to CPA, Consumer Courts - District Forum, State Commission, National Consumer Dispute Redressal Forum, Landmark Case Unit 8: Medical Emergencies and the Law Introduction, Landmark Cases, Legal Perspective, Safeguarding the medical community

11 Unit 9: Prenatal Diagnostic Techniques Act and Medical Termination of Pregnancies Act Introduction and Need for these Acts, Salient Features of each Act, Legal and Ethical Issues, Cases Unit 10: Euthanasia Introduction to Euthanasia, Classification, Living Wills, International Perspective, Indian Scenario, Slippery Slope Argument, Landmark Cases IV Quality Management in Healthcare Services (2 Credits) Subject Code - MH0050 Unit 1: Introduction Quality & Quality Management Systems (QMS) History of quality Quality in healthcare: a brief history Contributions of Deming, Juran, Crosby etc. Unit 2: QMS Introduction Various approaches Cost of quality Unit 3: Quality in health care Dimensions Attributes Aims Requirements Problems Unit 4: Quality tools Seven basic tools Seven management tools Other tools Unit 5: Organizing for quality Importance of human element Leadership Teamwork Empowerment Unit 6: Quality assurance and improvement Quality assurance Measurement of quality Quality Improvement

12 Unit 7: ISO and Accreditation Unit 8: Six sigma and Lean Unit 9: TQM and Benchmarking Unit 10: Malcolm Baldridge award