Health Service Management HEALTH CARE. Time : 3 Hours Maximum : 60 Marks. Section - A (5 2 = 10) 1. List any five non communicable diseases.
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1 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management HEALTH CARE Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. List any five non communicable diseases. 2. Write the functions of blood. 3. Differentiate Condom Vs Copper T. 4. Expand NRHM. 5. List the methods of Sterilization. 1 CP-3321
2 Section - B (4 5 = 20) Answer any four questions. 6. Explain the sign and symptoms of Diabetes Mellitus. 7. Brief the epidemiology of sexually transmitted diseases. 8. Draw and explain the gland Pituitary. 9. Brief AYUSH. 10. Explain the methods of purification of water. 11. List and brief the records and registers related with waste disposal. 12. List the types of disasters. 2 CP-3321
3 Section - C (3 10 = 30) Answer any three questions. 13. List and explain the respiratory diseases. 14. Draw reproductive system and explain. 15. Brief about Nutritional Deficiency. 16. Explain the methods of Infection control. 17. Draw the table of immunization schedule. *** 3 CP-3321
4 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management HEALTH ECONOMICS AND HEALTH POLICY Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. Define Health economics. 2. Describe Health market. 3. Define supply. 4. Define socio economic factor. 5. Write applicable laws for multi speciality hospital. 1 CP-3322
5 Section - B (4 5 = 20) Answer any four questions. 6. Wri te a bout the p atient s rig hts an d responsibilities. 7. Describe categorization of consumption. 8. Describe health systems in India. 9. Write concepts of Elasticity of Demand. 10. Short notes on : (a) (b) Market analysis. Health market. 11. Write functions of clinical services in the hospital. 12. Define clinical committee meeting. 2 CP-3322
6 Section - C (3 10 = 30) Answer any three questions. 13. Briefly explain the health policy in India. 14. Briefly explain indigenous systems of Health care and their relevance in Developmental projects. 15. Explain nature and scope of economics. 16. Briefly explain duties and responsibilities of Hospital Administrators. 17. Short notes on : (a) Nursing audit. (b) Mortality meeting. *** 3 CP-3322
7 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management PRINCIPLES OF HOSPITAL MANAGEMENT Time : 3 Hours Maximum : 60 Marks Part - A (5 2 = 10) Answer all questions. 1. What is Hospital Management? 2. What is personality? 3. What is Decision-making? 4. What is Staffing? 5. What is Controlling? 1 CP-3323
8 Part - B (4 5 = 20) Answer any four questions. 6. Explain the importance of management. 7. Explain the scope of Hospital Management. 8. Explain the techniques of Coordination. 9. Explain the process of motivation. 10. What are the various levels of organisational change? 11. What are the factors that influence managerial effectiveness? 12. How is a teem built? Explain. 2 CP-3323
9 Part - C (3 10 = 30) Answer any three questions. 13. Explain in detail the evolution of management thought. 14. Explain the structure and function of Hospital Management. 15. Critically evaluate the significance of different leadership styles. 16. Explain briefly the process of planning. 17. Write short notes on : (a) Staffing and (b) Coordination. *** 3 CP-3323
10 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management HUMAN RESOURCE MANAGEMENT Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. Wri te a ny two scope of H u ma n Resou rce Management. 2. Define Human Resource Audit. 3. What is man power planning? 4. Describe Career Planning. 5. Define Grievance. 1 CP-3324
11 Section - B (4 5 = 20) Answer any four questions. 6. Explain the code of work ethics. 7. Explain briefly on personnel policies. 8. Discuss the process of man power planning. 9. Describe the sources of recruitment. 10. Define Job description. Explain with illustration. 11. Explain the principles of learning. 12. Give short note on Fringe Benefits. 2 CP-3324
12 Section - C (3 10 = 30) Answer any three questions. 13. Discuss the development of HRM in India. 14. Define HRD. Explain its functions. 15. Critically analyse the steps involved in selection process. 16. Discuss the methods of training. 17. Explain various machinery for the settlement of conflict. *** 3 CP-3324
13 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health service Management ORGANIZATIONAL BEHAVIOUR Time : 3 Hours Maximum : 60 Marks Part - A (5 2 = 10) Answer all questions. 1. List out the organizational theories. 2. Define Emotion. 3. Explain dynamics within groups. 4. What is reinforcement? 5. Define Games. 1 CP-3325
14 Part - B (4 5 = 20) Answer any four questions. 6. Explain the development of organizational behaviour. 7. What are the different types of values? 8. Explain the communication process. 9. Discuss the census for resistance to change. 10. Explain various styles of leadership. 2 CP-3325
15 11. Give short note on ego states. 12. Describe organizational change. Part - C (3 10 = 30) Answer any three questions. 13. Explain the importance in understanding the individual differences in Jobs. 14. What are the determinations of personality. 15. Write an essay on conflict management. 16. Explain any two theories of motivation. 3 CP-3325
16 17. Write short note on : (a) Life positions. (b) Authority and responsibility. (c) Attitude. *** 4 CP-3325
17 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management OPERATIONS MANAGEMENT I Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. Describe the features of process flow chart? 2. What do you understand by Induction? 3. How will you manage an emergency case? 4. What is ESOP? 5. How do you handle the angry customer? 1 CP-3326
18 Section - B (4 5 = 20) Answer any four questions. 6. Is training different from development? 7. Give the advantages and limitations of the interview technique in employee selection? 8. Explain in details about environment hygiene? 9. Explain ICD in coding system. 10. Explain the grievance handling method. 11. Explain different modalities. 12. Explain need for family counselling. 2 CP-3326
19 Section - C (3 10 = 30) Answer any three questions. 13. Is f ol low up n eeded un der ph ysioth erap y treatment patients. 14. Explain need for security in the Multi-specialty hospital. 15. Explain procedures and protocols for handling burns case. 16. Draw and explain the layout of specialty care hospital. 17. Explain process of communication from OPD to IPD. *** 3 CP-3326
20 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management OPERATIONS RESEARCH Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. What is Duality in LPP? 2. What is Degeneracy? 3. What are the limitations of Network techniques? 4. What is a mathematical model? 5. What is an Iconic model? 1 CP-3327
21 Section - B (4 5 = 20) Answer any four questions. 6. Explain the usage of computer for LPP. 7. What are the usefulness of Network techniques in Health Sciences? 8. Explain Steady State Analysis. 9. A Pharmaceutical Company makes two types of tablet A and B. Tablet A is of high quality and B is of lower quality. The respective profits are Rs. 4 and Rs. 3 per tablet. Each tablet A requires twice as much time as B and if all tablets were B the company could make 1000 per day. The supply of raw material is sufficient for only 800 tablets per day (Both A and B combined). Tablet A requires a special ingredient and only 400 per day are available. There are only 700 special ingredient a day available for tablet B. Formulate this as a LPP. 2 CP-3327
22 10. Solve the following LPP by Graphical Method. Maximize Z 3x 2x 1 2 subject to 2x x x x 1 x and x, x Find the optimal assignment by Hungarian method. The assignment Cost of assigning any one operater to any one machine is given below. Machine A B C D Operators I II III IV CP-3327
23 12. In a Hospital Cash counter the arrivals are on the average 15 per hour. A service to single customer takes 3 minutes. If there is just one counter, find (a) expected number of customers at any time in one counter. (b) the proportion of the time the counter is expected to be idle. Section - C (3 10 = 30) Answer any three questions. 13. Distinguish between CPM and PERT. 14. Explain the Basic concepts of any two Simulation models. 4 CP-3327
24 15. Use Dual simplex method to solve. Maximize Z 3x x subject to x x x x x, x Solve the transportation problem to maximise profit. (Profit Rs./unit) Destination A B C D Supply Source Demand CP-3327
25 17. How to sequence production so as to minimise setup cost per cycle for the following matrix of set up costs? To A B C D E A B From C D E *** 6 CP-3327
26 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management COUNSELLING Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all the questions. 1. Explain Grief Counselling. 2. Detail the factors of Psychotherapy. 3. Define Relationship Counselling vs Martial Counselling. 4. Discuss about Transactional Analysis. 5. Detail the reasons for conflict. 1 CP-3328
27 Section - B (4 5 = 20) Answer any four questions. 6. Detail the types of Trans-theoretical model. 7. Explain the basic principles of relationship counselling. 8. Discuss in detail about the profile of a counsellor. 9. Brief the psychological reactions to Drug addict patients. 10. Describe the types and modes of conflict. 11. Discuss the causes of mechanical stress. 12. Brief the methods of counselling the suicidal. 2 CP-3328
28 Section - C (3 10 = 30) Answer any three questions. 13. Brief about group therapy. 14. Explain about the rehabilitation counselling. 15. What is narrative therapy? Explain. 16. Brief Pre conception counselling. 17. Explain procedures of adult counselling. *** 3 CP-3328
29 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management ACCOUNTS AND FINANCE Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all the questions. 1. Why is consistency required in accounting? 2. What is a double entry? 3. Write short note on Petty cash book. 4. What is bad debts? 5. Why is capital budgeting is so important to management? 1 CP-3329
30 Section - B (4 5 = 20) Answer any four questions. 6. Explain how the three types of accounts are balanced or closed. 7. Distinguish the ledger form the journal. 8. What is Trial Balance? Why it is prepared? 9. Compute Debtors turnover ratio from the following Rs. Rs. Total sales 7,50,000 Sales return 50,000 Opening debtors 1,17,000 Closing debtors 83, What is cost? How is it differ from price? 2 CP-3329
31 11. Explain the difference between Trading and Profit and Loss account. 12. Calculate Funds from operation from the following P & L Account. Rs. Rs. To Depreciation 35,000 By Gross profit 2,25,000 Loss on sale of machine 2,000 Profit on sale of land 30,000 Discount 100 Goodwill 10,000 Expenses paid 1,50,000 Net profit 57,900 2,55,000 2,55,000 3 CP-3329
32 Section - C (3 10 = 30) Answer any three questions. 13. Explain any three accounting concepts. 14. State the objectives of Final Accounts. 15. Prepare a Bank reconciliation statement as on from the following information : (a) Credit balance as per pass book Rs. 12,000. (b) Cheques amounting to Rs. 7,400 issued prior to 31st December were presented before the bank in January (c) A customer directly deposited Rs. 3,000 in bank account not recorded in cash book. 4 CP-3329
33 (d) Bank charges Rs. 40 debited by bank, not recorded in cash book. (e) An amount of Rs. 100 was credited by bank not shown in cash book up to (f) Cheques deposited for collection prior to , amounting to Rs. 6,700 not yet cleared. 16. XYZ Company keeps book by incomplete double entry system. The compa ny sta rted w ith Rs. 3,00,000 on On the company position was as under. 5 CP-3329
34 Rs. Rs. Cash in hand 4,000 Cash at bank 10,000 Sundry creditors 25,000 Bills payable 5,000 Furniture 20,000 Outstanding expenses 4,000 Plant 1,00,000 Sundry debtors 75,000 Stock 75,000 Bills receivable 75,000 Additional capital 5,000 Drawings 2,500 Ascertain the profit and loss made during the year Discuss the importance of financial management in Hospital. *** 6 CP-3329
35 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management LAW RELATING TO HOSPITALS Time : 3 Hours Maximum : 60 Marks Part - A (5 2 = 10) Answer all questions. 1. What are the rights of a patient? 2. What is insurable interest? 3. What do you know about autopsy? 4. What do you mean by IMC? 5. What is law of torts? 1 CP-3330
36 Part - B (4 5 = 20) Answer any four questions. 6. Explain the legal provision relating to Maternity Act. 7. Bring the nature and scope of PF Act. 8. Enumerate the characteristics of Pharmacy Act. 9. Narrate briefly the offences relating to professional misconducts. 10. Explain the benefits of ESI Act. 11. How do you register birth of an individual? 2 CP-3330
37 12. Discuss the points to be considered while establishing a hospital Part - C (3 10 = 30) Answer any three questions. 13. Elucidate the laws applicable to hospitals. 14. Describe the provision relating to patients bill of rights. 15. Narrate briefly the circumstances under which the doctors are liable for civil and criminal offences. 16. Explain the procedure for the determination of minimum wages. 17. Explain the legal provision relating to ESI Act. *** 3 CP-3330
38 CP M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management TOTAL QUALITY MANAGEMENT Time : 3 Hours Maximum : 60 Marks Part - A (5 2 = 10) Answer all questions. 1. Define the term Quality. 2. What is synergy? 3. List out various types of reward. 4. What is concurrent review? 5. What is quality Circle? 1 CP-3331
39 Part - B (4 5 = 20) Answer any four questions. 6. Explain various cost incured for cost of quality. 7. Write down the importance of delivery process. 8. Explain the benefits of ISO audit check list. 9. Briefly explain retro sphere review. 10. Distinguish Recruitment and Selection. 11. Discuss various types of Training method. 12. Describe the purpose of quality assurance. 2 CP-3331
40 Part - C (3 10 = 30) Answer any three questions. 13. What is benchmarking? Explain its importance and competitive benchmarking. 14. Discuss the theories of Quality assurance. 15. Explain the procedure for ISO 9000 certification. 16. Discuss the mechanics of review. Explain the importance of quality circle. 17. Explain resistance to change. How will you Overcome these resistances? *** 3 CP-3331
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