Straight2Bank Web Reporting & Inquiry User Guide

Transcription

1 Straight2Bank Web Reporting & Inquiry User Guide Last Updated: August 2014

2 Table of Contents PURPOSE OVERVIEW OF STRAIGHT2BANK REPORTING & INQUIRY SERVICES STANDARD REPORTS OVERVIEW STANDARD REPORTS AVAILABLE ONLINE AVAILABILITY & CONTROL ONLINE REPORTS / INQUIRY EXPORT REPORTS SETUP REPORT TEMPLATES USING REPORT TEMPLATES SCHEDULED INQUIRIES / REPORTS PRE-GENERATED REPORTS OVERVIEW LIST OF AVAILABLE REPORTS RETRIEVAL OF PRE-GENERATED REPORTS INFO MANAGER REPORTS OVERVIEW REPORT TYPES IN INFO MANAGER CUSTOM (USER DEFINED) REPORTS SYSTEM DEFINED REPORTS SYSTEM ADHOC REPORTS MANAGE REPORTS Report Categories Search Reports REPORT FUNCTIONS Run Report Edit Report Create Report from Template Delete Report Share Report View Report Create Adhoc Report Print Export Report Save Report Save and Run Report ALERT NOTIFICATIONS (VIA INFO MANAGER) OVERVIEW ALERTS ACTIVITIES AVAILABLE ON INFO MANAGER SETTING UP ALERTS MANAGE ALERTS ALERT FUNCTIONS Edit Alert Create Alert from Template Delete Alert Share Alert View Alert QUICK BALANCES Straight2Bank: Reporting User Guide Page 2

3 6.1. OVERVIEW CONFIGURING ACCOUNTS QUICK SEARCH OVERVIEW USING QUICK SEARCH Straight2Bank: Reporting User Guide Page 3

4 Purpose This user guide has been prepared with the intention of providing you information on the various Reporting and Inquiry related capabilities pertaining to Cash Management available on Straight2Bank. For information on various other Cash Management products and features available on Straight2Bank listed below, please refer to the respective user guides or contact the Bank for a latest copy of them. Product / Feature Description Payment Services Provides you information on the various Payments related capabilities available on Straight2Bank and usage of them depending on your online banking requirements. Transaction Authorization Transaction and Payments Batch authorization related information, controls and usage of the various features within Straight2Bank is available. Enquiry & Investigations Enquiries and Investigation of payments initiated out of Straight2Bank Web can be performed using the E&I module available on Straight2Bank. The user guide provides relevance and usage of these capabilities. Instant Bank Funds Transfer Cross Border Value Added Payment Services Straight2Bank Mobile Collections Initiation and Reporting Straight2Bank Liquidity Applicable to Nigeria and Singapore, the user guide provides information on usage of the Instant Bank Funds Transfer payment type Applicable to several markets globally, the user guide provides information on usage of the Value Added Payment Services such as Cross Border Cheque, Cross Border Direct Credit, and similar capabilities. Features and capabilities offered on Straight2Bank Mobile such as Balance Enquiry, Payment Authorization, Trade Authorization and Trade Enquiry are explained in this guide. The guide provides information on the Collections Initiation and Reporting features. The guide provides information on the Liquidity services such as Sweeping and Pooling features offered via Straight2Bank. Straight2Bank: Reporting User Guide Page 4

5 1. Overview of Straight2Bank Reporting & Inquiry Services Straight2Bank Web offers a wide-array of Reporting, Inquiry and Alerts services across Cash Management, Trade Finance and Securities Services to help you in making important business decisions with the latest financial information of your bank accounts. You will have flexibility in generating customised or pre-defined reports in multiple formats and delivery mechanisms. At the same time, User Entitlements provide the control at Function Level and Data Level in allowing or restricting users within your organisation to access the information. With Straight2Bank, you will be able to inquire, run reports and receive alert notifications on accounts held with Standard Chartered locally and cross-border. Additionally, the multi-bank reporting capabilities will allow you to view statements of accounts held in other banks thereby giving you a consolidated view of all your bank accounts with a single login! The purpose of this section is to provide you with an overview of the Cash Reporting, Inquiry and Alert services offered on Straight2Bank. The subsequent sections in this guide will help you understand this in greater detail and provide information on how to use them in order to make effective decisions for your organization. Service Usage / Description Standard Reports Overview: These are simple and ready-to-use reports. The layout of the report and the data fields on them are preset. A fixed set of data fields will be available to define the criteria. Information pertaining to Cash, Trade and Securities Services are available in various reports. Refer to Section 2 in this guide for more information on the Standard Cash Reports. Data Retention: 90 days of historical data will be available Accessibility: These reports are available for online viewing (under Cash Management > Reports > Cash Reporting) and scheduled generation based on User Entitlements. Availability and Control: Standard Reports are available as a default service for all new Straight2Bank installations. User level entitlements for each of the reports are managed by the Bank or the Customer Administrator. Delivery Mechanism and Formats: These reports are available for scheduled generation and delivered to Straight2Bank Message Center in PDF and CSV format. Pre-Generated Reports Overview: These are pre-generated reports with a fixed layout and data fields. Criteria for these reports are also fixed. Information pertaining to Cash, Trade and Securities Services are available across various reports. Refer to Section 3 in this guide for more information on these Reports. Data Retention: This is fixed based on the report generation criteria. Accessibility: These reports are available via Straight2Bank Web, via , via Fax and Straight2Bank Access. Requires Straight2Bank: Reporting User Guide Page 5

6 User entitlements to be enabled to view these reports via Straight2Bank Web (under Cash Management > Reports > Scheduled Reports). Availability and Control: Pre-Generated Reports are available as an add-on service and requires sign-up. Configuration of these reports is managed by the Bank and access to these reports via Straight2Bank Web can be done by the Customer Administrator or the Bank. Delivery Mechanism and Formats: These reports are available for only for scheduled generation in PDF or CSV formats. Info Manager Reports Overview: An advanced reporting capability, Info Manager provides you with extensive customisation features in generating reports. Data fields within the report and those used to define the criteria are customisable. For scheduled reports, the subject and body are also available for customisable. Additionally, the data fields or criteria preset for the Bank defined reports may also be modified to suit your reporting needs. Information pertaining to Cash, Trade and Securities Services are available across various reports. Refer to Section 4 in this guide for more information on these Reports. Data Retention: By default 90 days of data retention; this can be increased optionally at an additional service fee. Accessibility: These reports are available for online viewing (under Cash Management > Reports > Info Manager) and scheduled delivery via and Straight2Bank Access. User entitlements are required to be configured to access this service via Straight2Bank Web. Availability and Control: Info Manager is available as an addon service. Please contact the Bank s Helpdesk or your Relationship Manager to sign-up for this service. Subsequently, the Customer Administrator will be able to make changes to the profile as required. Delivery Mechanism and Formats: These reports are available for online viewing and scheduled generation. Formats supported are PDF, XLS and CSV. Reports sent via are encrypted with a password that can be changed through Straight2Bank. Alerts Notifications (via Info Manager) Overview: The advanced reporting capability (Info Manager) also provides you with alert notification service. A wide range of alert capabilities are available for self-service. Alerts are available via and the Body and Subject of the Alerts are customisable and can be chosen from several data fields when setting up alerts. Alerts may be setup on Cash, Trade and Securities Services related transactions. Refer to Section 5 in this guide for more information on these Reports. Straight2Bank: Reporting User Guide Page 6

7 Accessibility: User entitlements are required to be configured to access this service via Straight2Bank Web (under Cash Management > Reports > Info Manager). Availability and Control: Info Manager is available as an addon service and requires sign-up. Setup of user entitlements is managed by the Bank or by the Customer Administrator. Delivery Mechanism and Formats: Alerts are delivered via . These alerts are encrypted with a password that can be changed through Straight2Bank. Straight2Bank: Reporting User Guide Page 7

8 2. Standard Reports 2.1. Overview Standard Reports on Straight2Bank is offered as a default service. These are simple and ready to use reports offering the latest and up to date information of your financial transactions with the Bank. An array of reports ranging from summaries to details, intra-day or prior-day is available to you for online viewing and scheduled generation. Transactions in accounts held with Standard Chartered Bank locally or in other locations (multi-country), across multiple currencies, and multiple entities will be available in these reports. Furthermore, you will be able to define the criteria for each of these reports to easily narrow down to the information you are looking for. This section will provide you with information that you need to understand more of this service and how to make use of them to meet your reporting needs Standard Reports available Online Listed below are the Standard Reports offered on Straight2Bank and a brief description of each of them. Please contact the Bank if you need more information on any of these reports. Report Name Report Description Account Balance Historical Account Balance for the accounts held with Standard Chartered Bank locally and across other locations, currencies, entities and types such as Operating Accounts, Deposit Accounts and Loan Accounts will be available in this Report. This report will carry information as of previous (prior) day. Information is grouped by Account Type, Entity, Bank / Location and Currency. Drill-down from the account balance view to individual transactions will also be possible. Deposit Account Key information on Term Deposits such as Deposit Period, Currency, Account Number, Principal Amount, Maturity Amount and Interest Rate maintained with Standard Chartered Bank are available in this report. This Report will provide information on the Term Deposits as of a particular date. This report will carry information as of previous (prior) day. Deposit Account Balance History Historical balances of Term Deposits maintained with Standard Chartered Bank will be available in this report. This report will be accessible directly or as a drilldown from the Deposit Account report when viewed online. The latest information available in this report will be Straight2Bank: Reporting User Guide Page 8

9 as of previous (prior) day. Loan Account Information on Loan accounts held with Standard Chartered Bank as of a particular date will be available in this report. This report will carry information as of prior-day and include Principal Amount, Loan Account Number, Branch Details, Last Repayment, Next Repayment and other information. Loan Account Balance History Historical balances of Loan Accounts maintained with Standard Chartered Bank will be available in this report. This report will be accessible directly or as a drilldown from the Loan Account report. The latest information available in this report will be as of previous (prior) day. Operating Account This report will provide Balance information of the Operating Accounts setup on Straight2Bank and maintained with Standard Chartered Bank or other Banks as of a particular date with a drill-down option to the Operating Account Balance History Report. Information in this report will include Opening and Closing Ledger Balance, Available Balances. The latest information available in this report will be as of previous (prior) day. Operating Account Statement The Operating Account Statement provides you intra-day transaction level information on accounts held with Standard Chartered Bank in any location or other Banks. Information in this report will include Opening and Closing Balances, Transaction Details, Transaction Amount. The latest information available in this report will be as of previous (prior) day. Operating Account Details Comprehensive operating account related information such as Account Country, Bank, Branch, Currency and Type will be available in this Report. Other information in this report include, Opening and Closing Balances, Float Details, Accrued Interest (if any) and last transaction date. The latest information available in this report will be as of previous (prior) day. Operating Account Balance History This report provides the historical account balance information of the Operating Accounts maintained Straight2Bank: Reporting User Guide Page 9

10 with Standard Chartered Bank or other Banks as configured on Straight2Bank. This report can be accessed directly or through drilldown from the Operating Account report. A drilldown to the Operating Account Statement is available from this report. The latest information available in this report will be as of previous (prior) day. Facility Lines Summary This report provides information on the facility account (overdraft) maintained with Standard Chartered. Information provided in this report includes Limit Amount, Available Amount, Limit Number, Limit Type and Account Class. The latest information available in this report will be as of previous (prior) day. Intra-day Transaction Summary This report will provide a summary of all intra-day transactions in accounts maintained with Standard Chartered or other Banks as setup on Straight2Bank. Transaction amount, transaction details and transaction type are some of the information available in this report. A drill-down from the transaction summary level to the transaction details will be available from this report. Intra-day Transaction Details This report will provide details of all intra-day transactions on accounts maintained with Standard Chartered or other Banks as setup on Straight2Bank. Details in this report will include Transaction Type, Date, Amount, Description and other information. This report may be accessed directly or drill-down from the intra-day transaction summary report. Outstanding Payment Items Payments initiated through Straight2Bank but are not yet in their terminal status will be available in this report (e.g.) Under Processing, Cheque Ready for Pickup and other statuses. Processed Payment Items Electronic payment instructions initiated through Straight2Bank and in their terminal status (based on the transaction type) will be included in this Report (i.e.) fully processed. Consolidated Payments Items Report This Report will include only those payment instructions that have been Sent to Bank for processing with their latest status (e.g.) Under Straight2Bank: Reporting User Guide Page 10

11 Processing, Debit in Progress, etc. Unlike the previous report that would only include those transactions in terminal status. Payment Reconciliation All electronic payments created on Straight2Bank with their latest statuses will be available in this report. This report will be useful for reconciliation purposes to know the status of payments as of a particular date and the report will include payments that have been sent to bank for processing as well as those that have not been submitted to the bank as yet. Operating Account Transaction Details This report will provide details of historical transactions on accounts maintained with Standard Chartered or other Banks as setup on Straight2Bank. Details in this report will include Transaction Type, Date, Amount, Description and other information. This report may be accessed directly or drill-down from the Operating Account Statement report. Multibank Accounting This report provides you with transaction information on accounts held with other banks as configured for access through Straight2Bank Option to drill down to the Account Statement will be available from this report. RFQ Deals Report This report will provide you with information on Standalone FX Deals booked using Straight2Bank. The report will include information of the deal amount, utilised, available amount and tenor. This report is available at present only in Singapore and Hong Kong. Debit / Credit Advice A summary of Debit and Credit transactions on Operating Accounts held with Standard Chartered Bank will be available in this report. The report is available only for account held out of US and UK. A drill-down from the summary to individual transactions is available in this report. Debit / Credit Detail Details of the Debit and Credit transactions will be available in this report. The report is available only for account held out of US and UK. This report can be accessed directly or drill-down from the Debit / Credit Advice. Straight2Bank: Reporting User Guide Page 11

12 Note: The accounts and entities on which you will be able to perform inquiry or generate reports on Straight2Bank will be based on the user profile setup by the Bank or the Customer Administrator Availability & Control Standard Reports is a default service for all Straight2Bank clients. Each of the individual reports is available for user entitlement control at two levels; a. Function level, and b. Data level. The Function level control is to enable users to access the various types of Reports such as Operating Account Statement, Operating Account Details, Loan Account, etc. The Data level control is to allow a user to access one or more accounts linked to each of the Reports. It will be possible to configure a user, User A with access to Operating Account Balance only for Account 1 while another user, User B may have access to Operating Account Balance and Operating Account Details for Account 1 and Account 2. These controls may be changed by the Bank Administrator if you have opted for the Bank to manage the administration activities or by your Customer Administrator Online Reports / Inquiry Standard Reports on Straight2Bank Web are available under the respective modules, namely, Cash Management, Trade Finance and Securities Services. 1. Under the Cash Management > Reports > Cash Reporting menu, choose the required Report. This list will be based on the Function level control setup for the user. Straight2Bank: Reporting User Guide Page 12

13 2. Alternatively, you will find the list of Reports available based on your user entitlement under Cash Management > Reports > Home menu or the Cash Management > Reports > Cash Reporting menu. 3. Upon clicking the Report Name from the Menu, you will be presented with a screen to provide criteria for the report output. This includes sort-order on certain fields and output format of the report. 4. The list of fields available as the criteria may vary for each of the reports. All or some of the below fields would be available to define the report criteria. Data Field / Parameter Company Currency Account Number Post Date Value Date Transaction Type Sort On and Sort Order Transaction Amount Usage / Description Your companies / entities setup on Straight2Bank will be listed here. This list will be based on the logged-in user s entitlement. Other fields like Currency, Bank and Account Number will be refreshed based on this selection. A unique list of account currencies based on the accounts linked to the user s profile. One or more currencies may be chosen. The Account Number list will be updated based on this selection. Account Number and Account Name based on the user s entitlement will be listed here for selection. One or more accounts may be chosen. This field would normally be available for Transaction reports to refine the report output based on post date (payment submission date) of the Payments. This field can be used to refine the transaction report output based on Value Date (payment processing date) of the Payments. This field can be used to refine the transaction report output based on Transaction Type (e.g.) Telegraphic Transfer, Book Transfer, Corporate Cheque, etc of the Payments. Available in the Transaction Reports, this field allows sorting the report output based on predefined list of data fields. The transaction amount can be used as a criterion to refine the report output. This field will be available in various transaction reports. Straight2Bank: Reporting User Guide Page 13

14 Available and Ledger Balance Bank Available in Balance reports such as Operating Account, Account Balance, these fields allow refining the report output based on the various Balance fields. Primarily applicable in the case of multi-bank reports to refine the report output. 5. Besides the capability to define the filter criteria for each of the report, you will have the below options available; Option Save as Template Request as PDF Request as CSV Run Report Clear Cancel Usage & Description This option will allow you to save the criteria for the report as a Template for re-use in the future. Refer to a separate section in this user guide on setting up templates and related functions. A PDF copy of the report based on the filter criteria provided will be generated and available in the Message Center for your download. A CSV (comma delimited) copy of the report based on the filter criteria provided will be generated and available in the Message Center for your download. This option will generate the report online for your view / inquiry. Any inputs that you may have provided for the filter criteria will be cleared-off from the report and allow you to re-input them. This will take you back to the Cash Reporting main page. Report Filter / Criteria 6. Unless the filter criteria for the report / inquiry is provided, 90 days of historical data (depending on the report date field) will be fetched across all entities and accounts that are linked to the user s profile. 7. The Run Report option will generate the report for on-screen viewing as below. On the report page, you will have options to Change Report Criteria and Export the report to PDF or CSV formats. Straight2Bank: Reporting User Guide Page 14

15 Report Filter / Criteria Report Summary Report Details 8. The Print option will be available in all online inquiry screens. This will allow you to print the report as per the criteria defined for the online view Export Reports In addition to online view, the Standard Reports are available for export to PDF and CSV formats. These outputs will be useful for archival purposes since Straight2Bank provide up to 90 days of historical data and \ or in using them with your ERP or accounting software for reconciliation. Straight2Bank: Reporting User Guide Page 15

16 This purpose of this section is to provide you information to export the report output to these two formats on Straight2Bank. 1. Options to export a report to PDF and CSV are available during Report Configuration and Report View. The report configuration screen will have these options towards end of the screen along with the options to run the report online and saving it as a template. Note: The above is a screen reference of the Operating Account Statement. The process options to export to PDF and CSV are however same. 2. Choosing one of these options will provide an acknowledgment of the request indicating that a notification will be available in the Straight2Bank Message Center Upon generation of the requested Report / Extract, a message indicating the same will be available in the Straight2Bank Message Center and allow you to view or save it. Straight2Bank: Reporting User Guide Page 16

17 2.6. Setup Report Templates Straight2Bank allows you to define templates for reports that you may access frequently. These templates will help you to run reports online and minimise the steps involved in generating the report by defining the filter criteria every time you may want to access it. The purpose of this section is to provide you information to setup report templates on Straight2Bank for easy access to your information when you need it. 1. Option to setup a Report Template will be available in the Report Configuration screen. Straight2Bank: Reporting User Guide Page 17

18 2. Upon providing the criterion for the report, the Save as Template option will allow you to save the report template. You will have option to save the template as a Public Template or Private Template. 3. Saving as a Public Template will make the template visible to other users based on their user entitlements. They will also be able to modify the template. On the other hand, saving it as a Private Template will make the template available only to you for future use. 4. A confirmation will be displayed upon setting a report template successfully on Straight2Bank Using Report Templates Templates that you have setup as Private or those that have been setup by others in your organization as Public will be available for you to run them on an ad-hoc basis or load them to make changes before generating. The purpose of this section is to provide you with information to retrieve and use report templates on Straight2Bank. 1. The list of Report Templates setup on Straight2Bank will be available under Cash Management > Reports > Use Templates. Access to this is based on your user entitlements. Straight2Bank: Reporting User Guide Page 18

19 2. On this screen, you will have multiple options pertaining to the report template. Option Load Template Delete Template Run Report Add a Schedule Usage & Description Provides you with the report configuration screen and further actions such as online view and export to available formats. Allows you to delete the report template. Generate an online report based on the report configuration setup for the template. This option allows you to add a schedule to an existing report template to automatically run the report and export the information to a CSV or PDF format Scheduled Inquiries / Reports A schedule for generation of reports can be setup on Straight2Bank. This will allow you to enable auto generation of the report(s) at a frequency and duration of your choice. These reports will be delivered to your Straight2Bank message center in the format that you choose to have (PDF / CSV). This feature will be useful to generate and deliver reports on a regular basis without needing to do it manually, every time! The purpose of this section is to provide you with information to schedule reports on Straight2Bank. Straight2Bank: Reporting User Guide Page 19

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21 4. On this screen, you will have multiple options pertaining to the report template. On this screen you will be able to define the duration for the schedule, frequency of the report generation, report format and the delivery channel. Option Template Name Private / Public Template Schedule Start Date Schedule End Date Run Time Frequency Format Delivery Channel Usage & Description Applicable only when you save the Report criteria as a Template using the Save as Template option. This should be unique across other existing templates and recommended to be user friendly for easy retrieval. Setting this as Public will make this template visible to others in your organization and allow usage. Private will make this visible only to you. This is the Start date for the schedule. This is the End date for the schedule. Time (GMT +8) at which the schedule needs to be Run. The Report will be generated at this time and made available via Message Center. Frequency at which the Report schedule needs to run. Format of the Report. This is usually PDF or CSV based on the Report Type. Delivery channel of the Report upon generation. This is normally Message Center. 5. A confirmation will be provided upon successful setup of the Template and its schedule. Straight2Bank: Reporting User Guide Page 21

22 3. Pre-Generated Reports 3.1. Overview Pre-Generated Reports are reports with a fixed layout and criteria generated by the Bank and delivered through a channel of your preference. This is a value added Straight2Bank service requiring additional sign-up and setup of user entitlements to retrieve the reports delivered to Straight2Bank Web. A wide range of reports are available through this service providing up to date information on your transactions with the Bank. Transactions in accounts held with Standard Chartered Bank locally or in other locations (multi-country), across multiple currencies, and multiple entities will be available in these reports. The criteria for these reports are pre-defined by the Bank and do allow customisation. These Reports are available in PDF and CSV formats. This section will provide you with information that you need to understand more of this service and how to make use of them to meet your reporting needs List of available reports Listed below are the Reports that can be Pre-Generated and on Straight2Bank. A brief description of each of them is also provided. Please contact the Bank if you need more information on any of these reports. Report Name Report Area Report Description Master Report Cash Reporting This report contains information across Operating Accounts, Loan Accounts and Deposit Accounts. The report will also include transactions and balances of accounts held in other Banks based on the configuration in Straight2Bank Similar to Standard Reports, a summary of the Deposit & Loan accounts and Details of Operating Accounts will be available. Available in PDF Format, this report can be scheduled for Intra-Day, Daily, Weekly or Monthly generation. Account Statement Report Cash Reporting The Account Statement Report provides with transaction level information of Receipts and Payments on your Operating Account along with the Balance details. Information will include accounts held with Standard Chartered Bank and other Banks. Available in PDF Format, this report can be scheduled for Intra-Day, Daily, Weekly or Monthly generation. Loan Report Cash Reporting Information on Loan Accounts maintained with Standard Chartered Bank will be available in this report as of the generation date. This report will carry information as of prior-day Straight2Bank: Reporting User Guide Page 22

23 and include Principal Amount, Loan Account Number, Branch Details, Last Repayment, Next Repayment and other information. The report is available in PDF format and can be scheduled for Daily, Weekly and Monthly generation. Deposit Report Cash Reporting Information on Term Deposits maintained with Standard Chartered Bank will be available in this report as of the generation date. This report will carry information as of prior-day and include Deposit Period, Currency, Account Number, Principal Amount, Maturity Amount and Interest Rate and other information. The report is available in PDF format and can be scheduled for Daily, Weekly and Monthly generation. FX Contract Report Foreign Exchange This report will include all Outstanding FX Contracts (i.e.) those that are not mature as yet along with the utilisation details. The report is available in PDF format and can be scheduled for Daily, Weekly and Monthly generation. Cheque Deposit (Voucher) Fund Transfer (Voucher) Cash Deposit (Voucher) Cash Withdrawal (Voucher) Cash Reporting Applicable only for Hong Kong, this report will include information of the (Over the Counter) Cheque Deposits. The report is available in PDF format and can be scheduled for Daily generation. Cash Reporting Applicable only for Hong Kong, this report will include all the Over the Counter (Voucher) Fund Transfers. The report is available in PDF format and can be scheduled for Daily generation. Cash Reporting Applicable only for Hong Kong, this report will include all the Over the Counter (Voucher) Cash Deposits. The report is available in PDF format and can be scheduled for Daily generation. Cash Reporting Applicable only for Hong Kong, this report will include all Over the Counter (Voucher) Cash Withdrawals. The report is available in PDF format and can be scheduled for Daily generation. Straight2Bank: Reporting User Guide Page 23

24 Consolidated Statement (Voucher) Incoming Advice (Telegraphic Transfer) Payment Rejection Report Cash Reporting Applicable only for Hong Kong, this is a consolidated report of all Over the Counter (Voucher) transactions. The report is available in PDF format and can be scheduled for Daily generation. Cash Reporting This report provides you with a notification of Inward Credits (TT s) to the Operating Accounts. The report is available in PDF format and will be available for Intra Day generation. Payments Payments rejected during processing by Standard Chartered Bank will be available in this report. The report is available in PDF, CSV, RTF and XML formats and will be available for Daily and Quarterly generation. Paid Items Report Payments Information of International Bank Cheques and Local Bank Cheques when they have been cleared as of the generation date will be available in this report. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Outstanding Items Report Issued Items Report Stopped Items Report Payments International Bank Cheques and Local Bank Cheques that have not been cleared yet as of the report generation day will be available in this report. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Payments Payments initiated during the day and sent to bank for processing will be available in the report. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Payments Payments Stopped from processing during the day will be available in the report. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Stale Items Report Payments Information of Cheques that have expired validity as of the report generation date will be available in the report. The report is available in PDF, CSV and XML formats and will be available for Daily and Monthly generation. Straight2Bank: Reporting User Guide Page 24

25 Forward Value Report Transaction Status Report Consolidated Payments Report Processed Items Report Customised Consolidated Payments Report Facility Lines Summary Payments Payments received for a future date will be included in this report (e.g.) Post Date Payments, Payments Received after Cut-off, Value Date of the Payment falls on a holiday. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Payments This report will provide the latest payment status for the payments received during the day. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Payments All payments for which the status changed during the day will be available in this report. The report is available in PDF, CSV and XML formats and will be available for Daily and Weekly generation. Payments Payments that have been processed (Fund Transfers and Cheques) during the day will be generated in this report. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Payments Similar to the Consolidated Payments Report, all payments for which the status changed during the day will be available in this report. This report will contain Local Language data fields as well. The report is available in PDF, CSV and XML formats and will be available for Daily generation. Cash Reporting This report provides information on the facility account (overdraft) maintained with Standard Chartered. This report will carry information as of prior-day and include Limit Amount, Available Amount, Limit Number, Limit Type and Account Class. The report is available in PDF and CSV formats and will be available for Daily generation. FINSTA Report Payments Enriched, Prior Day account statement in client preferred, industry format (e.g.) EDIFACT, ISO, SWIFT, etc The report is available in PDF, CSV and XML formats and will be available for Daily generation. BANSTA Report Payments This report will contain the Payment statuses in client preferred, industry format (e.g.) EDIFACT The report is available in PDF and XML formats Straight2Bank: Reporting User Guide Page 25

26 and will be available for Daily generation. BANSTA Positive Transaction Status Report BANSTA Negative Transaction Status Report FINSTA Intraday Report Payments This report will contain the Payment statuses that are Positive status only (i.e.) Processed, Cheque Cleared, etc. The report is available in PDF and XML formats and will be available for Daily generation. Payments This report will contain the Payment statuses that are Negative status only (i.e.) Rejected, Returned, etc. The report is available in PDF and XML formats and will be available for Daily generation. Payments Enriched, Intra Day account statement in client preferred, industry format (e.g.) EDIFACT, ISO, SWIFT, etc The report is available in XML format and will be available for Daily generation. Detailed Report Billing A detailed statement of various Straight2Bank related activities with transactional level charges and fees generated on a daily basis. This report is available in XLS format. Customer Invoice Billing A summarised invoice reflecting the charges and transaction fees for Straight2Bank related activities. Available in PDF and XML formats Retrieval of Pre-Generated Reports Pre-generated reports are available for delivery via multiple channels such as Straight2Bank Web, E- mail and Straight2Bank Access. This purpose of this section is to provide you with information on how to retrieve these reports through Straight2Bank Web for your use. 1. Choose the option Scheduled Reports under the Cash Management > Reports menu. This option will be available based on the logged in user s entitlement. Straight2Bank: Reporting User Guide Page 26

27 2. On the Scheduled Reports page, you will be able to filter by various fields. Key fields include; - Report Category - Report Type, and - Format 3. Based on the criteria, availability and user entitlements, a list of pre-generated reports provided by the Bank will be available for download. Straight2Bank: Reporting User Guide Page 27

28 4. Info Manager Reports 4.1. Overview In addition to Standard and Pre-Generated Reporting capabilities on Straight2Bank, an advanced reporting capability, Info Manager, is available. This is a value-added service that requires additional sign-up and setup of user entitlements. The Info Manager reports provide you with the much needed flexibility and customisation in defining your own reports. A comprehensive list of data-fields, not present in the Standard and Pre-generated reports are available to be included in the Info Manager report output or can be used to define the report criteria. This feature is most suitable if you require additional data fields in the Report or need to define report filter on several data fields that may not be available through Standard Reports or Pre-Generated Reports, and / or make them compatible with your ERP or Accounting Software for reconciliation purposes. Info Manager reports contain intra-day & prior-day transactions and balances to provide you with the up to date information of your financial transactions with the Bank and include transactions in accounts held with Standard Chartered Bank locally or in other locations (multi-country). These reports are available for online-view or scheduled delivery (in CSV and XLS file formats) through , Straight2Bank Access or the Message Center on Straight2Bank Web Report Types in Info Manager This section will provide you with information that you need to understand the various Report Types offered on Info Manager and choose the right feature to suit your advanced reporting needs. Report Type Report Description Custom (User Defined) Reports Overview: These are fully customisable reports and are usually created from the scratch. These reports will provide easy integration with your Accounting Software / ERP for account reconciliation. Key Features: Customisation of the list of data fields required in the report output, data fields for report criteria, scheduling and delivery options, customisation of body are available. Reports can also be shared with other users, thereby improve efficiency. Previously created reports may also be modified and saved as a different report. Drill-down view from Operating Account Statement to the Payables-view or the Receivables-view gives you the much needed insight into the details of the transactions. Delivery Mechanism and Formats: These reports are available for online viewing and scheduled generation. Scheduled reports are password protected and delivered via or to Straight2Bank Message Center in XLS and CSV formats. Straight2Bank: Reporting User Guide Page 28

29 System Defined Reports Overview: These are reports defined by the Bank that can be used as-is or customised by altering the data-fields or report criteria. Reports are in XLS and CSV formats which provide easy integration with your Accounting Software / ERP for account reconciliation. Key Features: Customisation of the list of data fields required in the report output, data fields for report criteria, scheduling and delivery options, customisation of body are available. Reports can also be shared with other users, thereby improve efficiency. Previously created reports may also be modified and saved as a different report. Delivery Mechanism and Formats: These reports are available for online viewing and scheduled generation. Scheduled reports are password protected and delivered via or to Straight2Bank Message Center in XLS and CSV formats. Run Time Reports Overview: These are Custom or System Defined reports that are setup to accept the criteria for the report at Runtime. These reports will be useful to view information as of a particular date or account for easy inquiry. Key Features: These reports are usually for onlineviewing and can be exported to XLS or CSV formats. Reports can also be shared with other users, thereby improve efficiency. Previously created reports may also be modified and saved as a different report. System Adhoc Reports Overview: These are simple pre-defined Reports available for online-view and scheduled delivery. These reports are extension to the Standard Reports on Straight2Bank and available across Payments and Working Capital View. Output of these reports and the data-fields for the filter criteria are fixed. Delivery Mechanism and Formats: These reports are available for online viewing and scheduled generation. Scheduled reports are password protected and delivered via or to Straight2Bank Message Center in XLS and CSV formats. Straight2Bank: Reporting User Guide Page 29

30 4.3. Custom (User Defined) Reports Custom (User Defined) Reports in Info Manager are available on Working Capital View, Payments (Outward Remittances) and Receivables (Inwards / Receipts). The steps involved for the Working Capital View - Operating Account Statement are used for illustration purposes in this section. Same steps will be relevant to other products and sub-products and hence have not been described in detail. Setting up of Custom reports in Info Manager is a simple 4 step process as described below. The below sections will provide relevance and describe each of the steps in more detail. 1. Select Product & Sub-Product 1.1. Upon successful login to Straight2Bank, the Info Manager reporting option is accessible through; a. Cash Management > Reports > Info Manager, and b. Info & Services on the Main Menu 1.2. Choose the Create Report option and you will be prompted to select the Product and Sub Product area. Select Working Capital View and Operating Account Statement as the options and click on Create Report. The list of products and sub-products is dependent on your user entitlements and will include; Product Sub Product Payables - Payables - Enquiries - Tax - Invoice Straight2Bank: Reporting User Guide Page 30

31 Receivables - Paper Instruments - Electronic Instruments - Over the Counter - Returns - Charges - Credit Card - Direct Debit Authorisations (DDA) - Direct Debit Instructions (DDI) Working Capital View - Operating Account Statement - Loan Account - Deposit Account 2. Choose Data Fields 2.1. The next step is to choose the data-fields required on the Report. This screen has various options as listed below; Data Field / Parameter Report Name Report Description Usage & Description This information will be required only for Reports that are required to be setup as a recurring, scheduled report or saved for online view in the future. A brief description of the Report for easy identification and retrieval. Straight2Bank: Reporting User Guide Page 31

32 Run Time Filter Parameter Straight2Bank: Reporting User Guide Page 32

33 There will also be mandatorily selected parameters such as Business Date for the Operating Account Statement Once you have selected the parameters required to define the criteria, click on Continue. This screen will allow you to provide the criteria for each of the selected parameters Depending on the data-field chosen to define the Report criteria, you will be able to multiselect values, provide date-range or wildcard characters The Date fields allow you to setup rolling dates (i.e.) the date value automatically changes until the expiry of the schedule. For example setting the Business Date criteria as SYS-D1 and SYSDT will generate a report where the Business Date of the transaction is between today (SYSDT) and yesterday (SYS-D1). Similarly SYS-D2 indicates day before yesterday and so on. 4. Setup Schedule / View Report 4.1. The final step in the custom report creation is to setup the schedule and delivery options. Click on the Schedule & Delivery tab. The option will be set to Off by default. Set this to On if you want to setup this report for schedule generation and delivery via , Straight2Bank Web Message Center or Straight2Bank Access The options you will have under the Schedule & Delivery screen and the relevance of them are described as below; Straight2Bank: Reporting User Guide Page 33

34 Data Field / Parameter Schedule & Delivery Start Date & End Date Frequency & Frequency Details Delivery Format Delivery Channel Attachment File Name To Customise Body Group ID Usage & Description This is set to Off by default. Turn this to On to enable additional scheduling options. This is the period that you want to setup the report schedule for (e.g.) You may wish to set this up from 1 st April 2014 to 30 th April 2014 to monitor and receive reports based on the report criteria for the one month period. The End Date may also be left Blank to continuously receive the Report. This option will allow you to indicate when the report needs to be generated. You may wish to generate this on an intra-day basis and indicate the time of report generation or on a weekly basis and indicate day of the week or on a monthly basis and indicate the date of the month. Formats available are XLS and CSV. The Report can be delivered to the Straight2Bank Web Message Center for you to retrieve by logging into Straight2Bank or via where the Report will be an attachment protected with a password or via Straight2Bank Access (H2H). This option will be available only when the delivery channel is chosen as or Straight2Bank Message. You will be able to customise the name of the attachment. This is an optional setup. This option will be available only when the delivery channel is chosen as . Multiple addresses can be specified for delivery of the report. The domain of the recipients will have to match the domain value provided during the Straight2Bank installation. This option will be available only when the delivery channel is chosen as . Optionally, the body may be customised to personalize the information that appears on the . Otherwise, a default message will be generated and sent to the recipient. This field will be available only when the delivery channel is chosen as H2H. The purpose of this field is to capture the destination Group ID for delivery of the report via H2H. Straight2Bank: Reporting User Guide Page 34

35 4.3. You will now have multiple options; Run Report, Save Report and Save and Run Report. Run Report will provide you with an Online view of the report while Save Report will save it for later use. Save and Run Report will save the report settings for later use and provide an online view System Defined Reports These are Report templates defined by the Bank and available for online enquiry or customization depending on your need. System Defined Reports in Info Manager are available on Working Capital View, Payments (Outward Remittances) and Receivables (Inwards / Receipts) transactions. This section will provide relevance and describe each of the steps in more detail. 1. Upon successful login to Straight2Bank, the Info Manager reporting option is accessible through; a. Cash Management > Reports > Info Manager, and b. Info & Services on the Main Menu 2. Choose the System Defined Report option and you will be provided with a range of predefined Report templates. 3. For online enquiry, choose a Report and click on Copy Report from Template. You will see the report setup screen similar to the Custom Report. From here, click on Run Report to generate the online view of the report. The data fields in the output, filter criteria are all pre-set. Straight2Bank: Reporting User Guide Page 35

36 4. To customise an existing Report, choose a Report and click on Copy Report from Template. The report setup screen will be available for you to add or remove data fields and modify the filter criteria on this screen. 5. After making the changes, you may Run Report or save the Report for later use, similar to the Custom Report System Adhoc Reports These are simple pre-defined Reports available only for scheduled delivery via , Message Center and Straight2Bank Access. These reports are extension to the Standard Reports on Straight2Bank and available across Payments and Working Capital View. Unlike Custom Reports and System Defined Reports, the data-fields on the Report output or the data-fields to define the report criteria are not available for customisation. Straight2Bank: Reporting User Guide Page 36

37 Listed below are some of the useful System Adhoc Reports offered on Info Manager and a brief description of each of them. Please contact the Bank if you need more information on any of these reports. Report Name Report Description H2H Reauthorisation Report This Report will contain the payments uploaded via Straight2Bank Access and require re-authorisation via Straight2Bank based on the Authorisation matrix setup. This report will be useful for Treasurers / Authorisers to be notified of payments uploaded via Straight2Bank requiring their action. The Report is auto-scheduled to be generated every 15 minutes and available for delivery via Straight2Bank Access, Message Center and . Intraday Net Position Report The Intraday Net Position Report provides you with the available balance and related details at different times of the day (i.e.) at 12:00, 13:00, 14:00, etc. This report allows view of balances across multiple accounts and provides drill-down capability to view details during a particular time or a date. This report is available for Online View and delivery via Straight2Bank Access, Message Center and . MT 103 Confirmation Report This Report allows you to generate a copy of the MT103 confirmation message for Outward Telegraphic Transfers (OTT s) made on Straight2Bank. Provision to define the criteria based on fixed set of data fields such as Debit Account Number, Payment Amount, Payment Date and Value Date is available. The Report is available in PDF format for delivery via . Operating Account Statement Report Similar to the Standard report available on Straight2Bank, this Report provides you prior-day transaction level information on accounts held with Standard Chartered Bank in any location or other Banks. The latest information available in this report will be as of previous (prior) day. The Report is available for scheduled generation and delivery via Straight2Bank Access, Message Center and . Adhoc Report with Special Format This Report generates the Account Statement in SWIFT MT940 and MT950 formats facilitating the upload to an ERP or an Accounting Software for Straight2Bank: Reporting User Guide Page 37

38 account reconciliation purposes. This Report provides information as of prior-day on accounts held with Standard Chartered Bank in any location or other Banks. Supported delivery channels are Straight2Bank Access, Message Center and . Follow the below steps to setup these reports for scheduled generation and delivery; 1. Upon successful login to Straight2Bank, the Info Manager reporting option is accessible through; a. Cash Management > Reports > Info Manager, and b. Info & Services on the Main Menu 2. Choose the Manage Reports option and select System Adhoc Reports on this screen and press Ok. Straight2Bank: Reporting User Guide Page 38

39 4. On the next screen, you will be able to define the Report Criteria. The list of data fields on which the criteria can be defined are limited compared with Custom Report. 5. If you wish to save this report for scheduled generation or later use, provide a Report Name. 6. Setup the Schedule & Delivery section based on the instructions provided for the Custom Report. Note: These reports will not be available for online view but only for scheduled generation. Similarly the report output formats may also be restricted based on the Report. Straight2Bank: Reporting User Guide Page 39

40 4.6. Manage Reports The Manage Reports section under Cash Management > Reports > Info Manager provides you with easy access of the various Reports that have been saved for scheduled or online-view, categorized based on the Report Type. This section will provide information on the various Report Types and options available under the Manage Reports module and describe each of them. 1. Upon successful login to Straight2Bank, the Manage Reports option will be available under Cash Management > Reports > Info Manager. 2. By default, this screen will display the Custom Reports across Payments, Receivables and Working Capital View Report Categories The various Report Categories available under the Manage Reports section are described below; Report Option My Reports Usage & Description All Custom (User Defined) Reports that have been customised and saved for Online view or Scheduled delivery will be available. Reports that you have created will be available here. You will have the following functions 1 available for each of the listed report. - Run Report - Edit Report - Create Report from Template - Delete Report - Share Report - View Report System Defined Reports This will provide you the list of report templates defined by the Bank and available for your customisation of the data-fields, report filter and delivery options. You will have the following functions 1 Defined Reports. available for the System - Create Report from Template Straight2Bank: Reporting User Guide Page 40

41 Recently Run Reports Custom and Adhoc Reports that have been Saved and run recently will be available through this option. This will provide you easy access of frequently used reports. You will have the following functions 1 available for the Recently Run Reports. - Run Report - Edit Report - Create Report from Template - Delete Report - Share Report - View Report Shared Reports Reports that have been created by other users within your organization and subsequently shared with you for your use will be available here. You will be able to further customise these reports using the below functions 1 - Run Report - Edit Report - Create Report from Template - Delete Report - Share Report - View Report Run Time Reports Custom Reports that have been setup with Runtime filter parameters will be listed here. These Reports when Run, will prompt the inputs for the filter parameters. You will have the following functions 1 available for the Run Time Reports. - Run Report - Edit Report - Create Report from Template - Delete Report - Share Report - View Report System Adhoc Reports These are simple pre-defined Reports templates available for onlineview and scheduled delivery. These reports are extension to the Standard Reports available on Straight2Bank Web. These Reports will be available for customization of the filter parameters and setup of the delivery options. You will have the following functions 1 Adhoc Reports. available for the System - Create Adhoc Report Adhoc Reports System Adhoc Reports that have been customised and saved on the System will be available here for view or maintenance related functions. You will have the following functions 1 Reports. - Edit Report - Delete Report available for the Adhoc Straight2Bank: Reporting User Guide Page 41

42 1 More information on these functions is provided in Section 4.7 of this User Guide Search Reports The Manage Reports module offers a Search capability that will be useful to search for Custom and Adhoc Reports that have been saved. 1. Search of Reports can be performed on the Report Name, Product, Schedule and Delivery Format. 2. The output based on the Search criteria will be displayed as 10 records on each screen with page navigation options and option to increase the number of records on each screen for convenience Report Functions This section will provide you with information on the various Reporting related functions, as listed below and available across multiple reports and categories. - Run Report - Edit Report - Create Report from Template - Delete Report - Share Report, and - View Report Availability of these functions is based on the Report Type and Report Category Run Report The Run Report option will be available for the Custom (User Defined) Reports at the end of the Report setup sequence. This will generate the Report for online view and provide related actions such as Print and Export. These options are described in the subsequent sections. Depending on the Report Type and the Attributes on the Report, you will have drill-down options to the underlying Payment or Receivables instruction. Straight2Bank: Reporting User Guide Page 42

43 The Run Report option will also be available under the My Reports, Recently Run Reports, Shared Reports and Run Time Reports. Online-view of the Report Edit Report The Edit Report option is available for the Custom (User Defined) Reports and Adhoc Reports under the Manage Reports section. This option provides you the flexibility to edit an existing report Straight2Bank: Reporting User Guide Page 43

44 template in order to add / remove data fields on the report output, make changes to the report criteria or the delivery options. You will also be able to edit reports that have been shared with you by other users belonging to your organization. Except the Report Name, you will be able to modify other settings through this option and subsequently Run Report, Save Report or Save and Run Report Create Report from Template Creating reports comes with convenience in the form of the Create Report from Template option. This option will be available for Custom Reports on the Manage Reports screen and will allow you to copy an existing reporting template for changes as desired and subsequently save it as a new report or run it online. Straight2Bank: Reporting User Guide Page 44

45 Clicking on the Create Report from Template with provide you with the similar experience as setting up a custom report. However, the data-fields on the report, filter criteria and the delivery options will all be copied over from the source report template for you to make the necessary changes. This will save you precious time and effort in creating reports with minimal changes Delete Report Reporting templates setup across Custom Report, System Defined Report and System Adhoc Report that you may have created or those reporting templates that have been shared with you can be deleted off from the System if they are not relevant anymore. The Delete Report option available under Manager Reports should be used for this. Only one Report can be deleted at a time using this Option. Straight2Bank: Reporting User Guide Page 45

46 4.7.5 Share Report Report templates created on Info Manager are available only for your view and access. However, if you wish to share the Reporting Templates with others in your organization, the Share Report option available in the Manage Reports section comes in handy. 1. Choose any of the available report templates and click on Share Report 2. You will now see a list of other users in your organization having access to the Info Manager module with whom you may share the report. 3. Select the user with whom you want to share the report with and click on Save. 4. A check of the selected user s profile will be done to ensure the data-fields that you have selected are available as per their user entitlement. A confirmation screen will be displayed if the report has been shared with the selected user. Otherwise, an error message indicating the report cannot be shared with the selected user will be displayed. Straight2Bank: Reporting User Guide Page 46

47 4.7.6 View Report The View Report option available for Custom Reports and System Adhoc Reports will allow you to view the template of the Report that you have setup, or the Report shared with you by another user. This option will be available in the Manage Reports section and will be useful for you to get information on the data-fields selected to be in the report, the filter criteria setup for the report and the delivery settings. Straight2Bank: Reporting User Guide Page 47

48 4.7.7 Create Adhoc Report The Bank defined Report templates under the System Adhoc Reports are available for customization of the filter criteria and delivery scheduled. The Create Adhoc Report option available for these report templates allows you to setup the filter criteria and the delivery schedule. Straight2Bank: Reporting User Guide Page 48

49 4.7.8 Print All online reports are available for print during summary view and detail view. The print output will be in a formatted template based on the Sorting and Ordering as setup for the Report Export Report Besides the Print option for Online Reports, an Export option will also be available. This option will allow you to export the report output to XLS or CSV formats. Upon choosing a format, you will be prompted online to download / save a copy of the report. Straight2Bank: Reporting User Guide Page 49

50 Save Report The Save Report option available in the Custom Reports and System Adhoc Reports will allow you to save the report template with the data-fields, report criteria and the delivery options as per your input. The Report Name will be a mandatory to save a report. The report may later be retrieved through the My Reports section or the Adhoc Reports section under Manage Reports Save and Run Report The Save and Run Report option available in the Custom Reports will allow you to save the report template with the data-fields, report criteria and the delivery options as per your input and provide an online view of the Report output. The Report Name will be a mandatory when you perform this action. The saved report may later be retrieved through the My Reports section under Manage Reports. Straight2Bank: Reporting User Guide Page 50

51 5. Alert Notifications (via Info Manager) 5.1. Overview The Info Manager feature on Straight2Bank offers you an exhaustive set of Alert Notifications across Payables, Receivables and Working Capital products provided by the Bank. You will be able to customise and configure the alert criteria, thereby giving you full control over your banking transactions. This section will provide you information on the various Alert activities available on Straight2Bank and the steps involved in setting and managing them to suit your needs Alerts Activities available on Info Manager The below table provides a summary of the various Alert activities available on Info Manager across the different products and their benefits. Product Area Alert Activity Usage & Description Payables (Payments) Batch Fully Signed Alert will be generated when the status of the Payment Batch changes to "Fully Signed" (i.e.) after all the authorisers have authorised the Batch. This will be useful to receive notifications when the Payment Batches(es) are Ready to be released to the Bank for processing Payments Rejected Alert will be generated when the payments submitted to the Bank have been rejected by the Beneficiary Bank for various reasons such as invalid account number, invalid beneficiary, etc This will be useful to be aware of payments have been rejected by the Beneficiary bank and inform the Beneficiary of the same for next steps. Payments Returned Alert will be generated when the payments submitted to the Bank have been returned by the Bank for various reasons such as Insufficient funds, Invalid FX, etc You will be notified if the Payments submitted have been Returned by the Bank to contact and inform the Beneficiary of any delays as a result or make alternative arrangements for the Payment. Payment Received after Cut-off Time Alert will be generated when the payments have reached the Bank after the cut-off time thereby possible delays in processing the same. You will be aware of the revised processing date Straight2Bank: Reporting User Guide Page 51

52 for the Payments to notify the Beneficiary of the Payment and ensure no business disruption. Working Capital Debit Amount Alerts will be generated based on debit transactions on your account and the criteria configured. This will be useful to receive notifications on high-value payments, payments out of certain designated accounts, entities, payment reference and various other parameters. Credit Amount Alerts will be generated based on inward credits to your account and the criteria configured. This will be useful to receive notifications on high-value inward receipts, inwards to certain designated accounts, entities, transaction reference and various other parameters. Closing Ledger Balance Alerts will be generated based on the threshold of the Closing Ledger Balance. Several parameters are available to define the filter criteria and receive alert notification. Closing Available Balance Alerts will be generated based on the threshold of the Closing Available Balance. Several parameters are available to define the filter criteria and receive alert notification. Receivables (Collections) Deposit (Batch / Instrument) Alerts will be generated on deposits made with the Bank; the Alerts can be configured on Electronic Collections (DDI's), Over the Counter Deposits and Paper Instruments such as Cheques. This alert activity will provide you information on the deposits based on the criteria that you have defined in order to have better control of your inward collections. Returns Alert will be generated when Cheque or Electronic collections transactions are returned by the Payer bank for various reasons such as invalid account number, stale cheque, insufficient funds, etc You will receive near real-time notification of the returns which would allow you to reach out to the Payer for necessary arrangements and access to the funds and avoid any business disruption. Realized Alert will be generated when your account is Straight2Bank: Reporting User Guide Page 52

53 credited upon successful collection of funds from the Payer Bank. Timely notification of collections will help you in managing your payments to other parties effectively Setting up Alerts Setting up of Alert notifications across the various products on Info Manager is a simple 4 steps process like the Custom Reports. Select Product & Sub-Product Choose Alert Activity Customise Content & Delivery Options Define Criteria & Save Alert The steps involved for the Working Capital View - Operating Account Statement are used for illustration purposes in this section. Same steps will be relevant to other products and sub-products and hence have not been described in detail. This section will provide relevance to each of the steps in creating an Alert and describe them in more detail. 1. Select Product & Sub-Product 1.1. Upon successful login to Straight2Bank, the Info Manager reporting option is accessible through; a. Cash Management > Reports > Info Manager, and b. Info & Services on the Main Menu 1.2. Choose the Create Alert option and you will be prompted to select the Product and Sub Product area. Select Working Capital View and Operating Account Statement as the options and click on Create Alert. Straight2Bank: Reporting User Guide Page 53

54 2. Choose Alert Activity 2.1. The next step is to choose the Alert Activity based on the Product and Sub Product chosen. The list of data-fields will refresh based on the selected alert activity. Straight2Bank: Reporting User Guide Page 54

55 3. Customise Content and Delivery Options 3.1. Here you will be able to customise the content of the alert by choosing the data-fields from the available list and configure the delivery options. Data Field / Parameter Alert Name Alert Description Alert Activity Consolidated Alert Delivery Fax Delivery Subject Choose From Body Content Usage & Description Mandatory field for the Alert to be saved. This should be unique across other Alerts. Description of the Alert for easy identification and retrieval. Activity based on which the Alert needs to be triggered. This varies based on the Product and Sub-Product chosen for the Alert. A consolidated notification (instead of individual) will be generated and delivered based on the preferred delivery time. This option will generate the alert notifications and deliver through . Provide the start and end date for the notifications to be delivered. Multiple addresses may be provided but the domain of the address must match the domain information provided during setup of Straight2Bank. This option will generate the alert notifications and deliver through Fax. Provide the start and end date for the notifications to be delivered. Provide the fax number to which the notification needs to be sent. Both Delivery and Fax Delivery options may be setup for an alert. This is the subject of the alert notification when sent via or Fax List of data fields available to customise the content of the alert. Each of these fields will be replaced with the value from the transaction (e.g.) Account Number will be replaced with the actual account number. Data-fields selected from the Available Columns are listed here. The content of the may be customised here and the data-fields can be replaced as appropriately. (e.g.) Account Number: {Account Number} closing balance is {Currency}{Closing Ledger Balance} as of end of day {Business Date} Straight2Bank: Reporting User Guide Page 55

56 Report Name & Description Alert Delivery Options Customise Body 3.2. By providing the necessary inputs, you would have completed the second step in creating an alert notification. 4. Define Criteria & Save Alert 4.1. Last step is to define the criteria. You will have the option to choose the parameters that you would want to define the alert criteria and subsequently provide it Click on the Alert Filter Settings tab. Parameters available to define the Alert criteria will be listed under Available Filter Criteria. You may select any number of parameters for the criteria. Choose Filter Attributes Straight2Bank: Reporting User Guide Page 56

57 4.3. Once you have selected the parameters required to define the criteria, click on Continue. This screen will allow you to provide the criteria for each of the selected parameters. Set Filter Criteria 4.4. Finally, click on Save Alert after you are done. A confirmation screen will be displayed Manage Alerts The Manage Alerts section under Cash Management > Reports > Info Manager provides you with easy access of the various Alert notifications that you have setup, categorized by Product. This section will provide information on the various options available under the Manage Alerts module. 1. Upon successful login to Straight2Bank, the Manage Alerts option will be available under Cash Management > Reports > Info Manager. 2. By default, this screen will display the Alerts across all products (i.e.) Payments, Receivables and Working Capital View that have been configured. By default, 10 records per page will be displayed. Straight2Bank: Reporting User Guide Page 57

58 3. You may filter these alerts using the product and sub-product options. Alternatively, you may perform a search on the alerts on Alert Name, Product, Delivery Channel and Alert Activity 5.5. Alert Functions This section will provide you with information on the various Alert related functions available across multiple products on Info Manager Edit Alert The Edit Alert option is available for the Alerts you have setup on Straight2Bank or those Alerts that may have been shared with you by other users in the Manage Alerts section. This option provides you the flexibility to edit an existing Alert template in order to add / remove data fields on the alert output, make changes to the alert criteria or the delivery options. Except the Alert Name, you will be able to modify other settings through this option and subsequently save the alert. Straight2Bank: Reporting User Guide Page 58

59 4.7.3 Create Alert from Template Setting up Alerts comes with convenience in the form of the Create Alert from Template option. This option will be available in the Manage Alerts screen allowing you to copy an existing alert template for changes as desired and subsequently save it as a new alert. Clicking on the Create Alert from Template with provide you with the similar experience as setting up a new Alert. The data-fields on the Alert, filter criteria and the delivery options will all be copied over from the source template for you to make the necessary changes. This will save you precious time and effort in creating Alerts with minimal changes. Straight2Bank: Reporting User Guide Page 59

60 4.7.4 Delete Alert The Delete Alert option available in the Manage Alerts screen will allow you to delete an Alert template that is not relevant any more. Simply choose the alert template that needs to be deleted and click on Delete Alert. A confirmation will be provided once the template has been deleted. Only one Alert template can be deleted at a time using this option. Alert templates that you may have shared with others, once deleted will not be available to the other user in their view. Straight2Bank: Reporting User Guide Page 60

61 4.7.5 Share Alert Alert templates created on Info Manager are available only for your view and access. However, if you wish to share the Alert Templates you have created with others in your organization, the Share Alert option available in the Manage Alert section comes of use. 1. Choose any of the available alert templates and click on Share Alert 2. You will now see a list of other users in your organization having access to the Info Manager module with whom you may share the alert template. 3. Select the user with whom you want to share the alert template with and click on Save. 4. A check of the selected user s profile will be done to ensure the data-fields that you have selected are available as per their user entitlement. A confirmation screen will be displayed after the Alert template has been shared with the selected user. Otherwise, an error message indicating the Alert cannot be shared with the selected user will be displayed View Alert The View Alert option will allow you to view the template of the Alert that you have setup, or the Alert shared with you by another user. This option will be available in the Manage Alerts section and will be useful for you to get information on the data-fields on the Alert, the filter criteria setup for the Alert and the delivery settings. Straight2Bank: Reporting User Guide Page 61

62 Straight2Bank: Reporting User Guide Page 62

63 6. Quick Balances 6.1. Overview Viewing of the latest balances and the previous day s balance of your Operating Account, Loan Account and Deposit Accounts maintained with Standard Chartered Bank (locally and other locations) on the Straight2Bank Homepage is just a few clicks away. This section will provide you information and steps involved in setting up accounts for view under the Quick Balances section of the Straight2Bank Homepage Configuring Accounts 1. Upon successful login, the Quick Balances section will be displayed with account balances of the configured accounts. Up to six accounts can be configured to be displayed in this section. By default, for newly configured / setup users, no information will be available here. 2. The Select Accounts option will provide you with necessary filter criteria in selecting accounts based on Account Class, Entity (Company), Bank and Currency. A maximum of 6 accounts can be selected here. Straight2Bank: Reporting User Guide Page 63

64 Filter Options Available Accounts Selected Accounts 3. Click on Save to save the chosen accounts to be displayed under the Quick Balances section. 4. By default Operating Accounts will be displayed and accounts of other types can be toggled using the option available. 5. The Quick Balances will also be available under the Cash Management > Reports > Cash Reporting > Main option. Straight2Bank: Reporting User Guide Page 64

65 6. Clicking on the amount displayed under the Previous Closing or the Latest Available balance will display the Operating Account Statement for the chosen account. Straight2Bank: Reporting User Guide Page 65

66 7. Quick Search 7.1. Overview The Quick Search feature in Info Manager allows you to search transactions across the various products you have signed-up with the Bank based on key parameters. This feature will be very useful to lookup transactions based on reference, date, amount or status of the transaction depending upon the product without configuring a report or defining the filter criteria. This section will provide more information on this feature and usage of this Using Quick Search 1. Upon successful login, the Quick Search section will be available under the Cash Management > Reports > Info Manager > Quick Search link. The feature will also be available under the Cash Management > Reports > Info Manager homepage. 2. Using quick search is very simple; you are required to provide only 3 inputs. Each of the product area has a different set of data-fields ( Ref. No ) based on which the search can be performed. Straight2Bank: Reporting User Guide Page 66

67 3. The Reference Value field supports wildcard characters search using %. 4. Based on the chosen product area, you will then see the records based on your search criteria as an online-view. You will be able to print and export the online-view as described in the previous sections. Straight2Bank: Reporting User Guide Page 67

68 Disclaimer This communication is issued by SC Group. While all reasonable care has been taken in preparing this communication, no responsibility or liability is accepted for any errors of fact, omission or for any opinion expressed herein. You are advised to exercise your own independent judgment (with the advice of your professional advisers as necessary) with respect to the risks and consequences of any matter contained herein. SC Group expressly disclaims any liability and responsibility for any losses arising from any uses to which this communication is put and for any errors or omissions in this communication. This communication contains information that is proprietary to SC Group and should not be circulated to third parties without SC Group s prior written approval. SC Group means Standard Chartered Bank and each of its holding companies, subsidiaries, related corporations, affiliates, representative and branch offices in any jurisdiction. No part of this document may be reproduced in any form, electronically stored or transmitted or otherwise disseminated without the express prior written approval of SC Group. Copyright 2013 SC Group. All rights reserved. All copyrights subsisting and arising out of this document belongs to SC Group and may not be copied, distributed, amended, modified, adapted or translated in any way without the prior written consent of SC Group Page 68