Hospitality solutions

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1 Protect your customers and your business Hospitality solutions

2 TRUST THE TRAINING USED BY TOP UK BRANDS Skillsoft offers hospitality staff and managers an engaging and interactive online learning experience focused on safe food handling and responsible alcohol training. We can enhance your employee s skills and, in turn, promote operational excellence through our complete commitment to aligning to the learning and development needs of your organisation. We have the training tools your organisation needs to be sure employees stay compliant with regulations, are trained effectively for their job and develop and enhance the skills available within your operation. With Skillsoft, we have significantly reduced the risk of prosecution and can demonstrate legal compliance. Our staff morale and retention has improved and they universally embraced the entire learning experience. Effective training has transformed the outlook of our company, by opening up a future of possibilities for us all. Learning and Development Manager Large UK pub and brewery group Skillsoft (formerly MindLeaders) offers hospitality customers the most comprehensive and current content in the elearning industry, repeatedly recognised and awarded for its innovative products, along with a fully-hosted, scalable and flexible platform to deliver that content to your employees. Skillsoft is investing significantly to stay on the leading edge of innovation, and we look forward to exploring how our new learning solutions may support your organisation s learning strategy. Benefits Hospitality staff need the right training to both deliver their best performance and ensure your business stays compliant with the law. Skillsoft s learning offers benefits that include: Reducing the risk of legal action to your business with HABC endorsed courses Helping staff protect customers from food borne hazards Ensuring you can provide a safe working environment Giving employees the flexibility and convenience of cloud-based learning Developing your staff with a wide range of hospitality skills courses Fully tracks all training Nurture your talent and build managers of the future with the world class leadership and talent development training offered by the full Skillsoft training library PRODUCT SPOTLIGHT A winning recipe Hospitality Training from Skillsoft combines the knowledge your staff needs with key benefits for your business. affordable realise significant cost savings over classroom training

3 Features Flexible delivery options including online hosted and SCORM content Identification of prior knowledge presents learners with just the specific topics they need to study, with employees progressing through courses at a faster pace. This reduces the duration and cost of training giving timely and measurable results Assess-Train-Assess methodology and bite-sized approach to content delivery 24/7 access allows learners to progress at their own pace and fit learning around shift patterns Deploy your own self-authored content, policies and procedures Skillsoft offers end-to-end learning solutions for a wide range of compliance needs, as well as for key business issues such as leadership development, IT certification support and talent management. Customers Skillsoft partners with the top organisations across the hospitality and leisure sector including: Pubs and Breweries: Fullers, Youngs, Hall and Woodhouse, Marstons, Spirit Pub Company Restaurants: Tragus, Pizza Express, The Restaurant Group, TGI Fridays, Giraffe, Whitbread, Jom Makan Contract Catering/Food Manufacturing: Rail Gourmet, Premier Foods, SSP, Walkers Charnwood Bakery Hotels: Whitbread, Accor, Guoman Thistle, Kew Green Hotels, Macdonald Hotels and Resorts, Exclusive Hotels, Queens Moat Houses Leisure: Trump Golf Scotland, Haskins Garden Centres, Virgin Active Skillsoft is investing significantly to stay on the leading edge of innovation, and we look forward to exploring how our new learning solutions may support your organisation s learning strategy. trackable Completion and scoring documented in learning management system Rreliable Courses built to prepare for exams and meet regulatory standards Cloud based access courses online anytime, anywhere

4 Compliance Courses Food Safety Level 2 Foundation Food Safety course provides the training required by law for food handlers. It follows the National Occupational Standards developed by People 1st, the Sector Skills Council for the hospitality industry. Endorsed by HABC. 100k+ HOURS COMPLETED ONLINE YEARLY Foundation Health & Safety Endorsed by HABC, our Level 2 course provides the training required by law for all employees in the workplace. These skills ensure organisations operate to legal standards by providing a safe environment to staff and customers. Equality & Diversity The Equality and Diversity Awareness course covers all nine protected characteristics of the Equality Act, It explains direct and indirect discrimination, associative and perceptive discrimination and also victimisation and harassment. COSHH COSHH is designed for employees who deal with hazardous substances as part of their job, or who are likely to come in contact with these substances in the workplace. CERTIFICATION RATES Exceeding INDUSTRY STANDARDS First Aid Awareness This course is ideal for workplaces that present few health and safety risks, where a nominated or appointed person is required to take charge in the event of an illness or accident. Covers basic life saving first aid that all employees should know. Fire Safety This course ensures compliance with the Regulatory Reform (Fire Safety) Order, 2005 and maps fully to the Level 1 Award in Fire Safety Awareness.

5 Hospitality Licensing Courses Award for Personal License Holders This course delivers the training required by law for anyone authorising the retail sale of alcohol. Designed around the Award for Personal License Holders and fully accredited by EDI, this engaging, interactive set of courses give learners the knowledge they need to ensure that the sale of alcohol is safe and legally compliant at their site. Licensing Law for Bar Persons Licensing Law for Bar Persons is essential induction training for new bar staff. This fully interactive and narrated set of courses explains key points around Licensing Law and the individual s legal responsibilities regarding the serving of alcohol to the public. Understanding is measured and secured with multiple-choice, post-course assessments. (except Scotland). Scottish Licensing Law SLL provides induction training for bar employees in Licensing Law and their legal responsibilities regarding the serving of alcohol to the public (Scotland). We chose to work with Skillsoft as we needed to partner with a fun, interactive and forward thinking training provider that matched the company s aims and objectives for business and employee development. Training and Recruitment Manager Large UK hospitality group Hospitality Skills Courses Customer Service Skills Customer Service Skills is designed for employees of hospitality and leisure premises. It provides essential knowledge on how to communicate and deliver outstanding service when serving drinks or food to customers. Food Allergy and Intolerance Food Allergy and Intolerance is designed for employees who prepare, handle or serve food in hospitality/leisure premises. It aims to teach employees the awareness and confidence they need to keep customers safe and help them make informed choices about the food they buy. Cellar Management Cellar Management is designed for employees who work at the bar of a hospitality/ leisure premises. It provides knowledge and instruction to bar staff on the essential tasks and working practices required to maintain the perfect cellar. Great Grapes of the World Skillsoft has teamed up with the Wine and Spirit Education Trust (WSET) to offer the International Great Grapes of the World training course. The course helps staff to understand and recommend wine to cross-sell against food menus, enabling them to optimise up-selling opportunities and deliver excellent levels of customer service.

6 For more information or to learn more, call or visit Skillsoft Ireland Limited