Online Course Directory Contains over 200 online courses

Size: px
Start display at page:

Download "Online Course Directory Contains over 200 online courses"

Transcription

1 19th issue Online Course Directory Contains over 200 online courses over 1.2 million online learners

2 Contents About Virtual College Introduction About Virtual College 1 Some of the benefits of e-learning 2 Some of the benefits of working with us 3 E nable the complete Learning Management System 4 The learner journey 5 Business & Enterprise Division Business 6 Food 22 Housing 26 Construction 38 With a team of over 100 people, the company was placed in the top 50 of Yorkshire s 2012 Insider Growth 100 for companies who have achieved consistent growth over the last five years. You may be able to share in this success by becoming a Reseller, Affiliate or developing a course with us. The company is an Investor in People, a Microsoft Partner, a CPD Member and has even successfully completed an Ofsted inspection. The establishment of dedicated teams to sector-specific e-academies has ensured specialism and great customer service in the areas of Apprenticeships, Healthcare, Lean Healthcare, Housing, Manufacturing Productivity, Telesolutions, Trades and Safeguarding Adults and Children. Via the Safeguarding Children e-academy we are pleased to have donated over 180,000 to children s charities. Virtual College is the UK s leading e-learning provider with over 1.2 million online learners across both public and private sectors, establishing itself as a major force in e-adoption for over 18 years. Health & Social Care Division Healthcare 46 Telesolutions 58 Lean Healthcare 60 Safeguarding 68 Education Division Apprenticeships 92 Index 102 The CPD Certification Services The majority of Virtual College courses have been independently certified as conforming to universally accepted CPD (Continuing Personal or Professional Development) guidelines. The CPD Certification Service is the independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD quality mark is a recognised symbol of quality-assured training. Look out for the CPD logo on qualifying courses. 1 Online Course Directory

3 Some of the benefits of e-learning Reduces the cost of delivering training Secure access 24 hours a day, 7 days a week Learning can be done at a pace, place and time to suit the learner Ability to control pace of learning progress at the learner s own speed Tracking allows learners to take a break and revisit learning at the point they left off Improves engagement and retention of learners Ensures that content is fully understood through online assessments Cost-effective no room hire or travel expenses Learners are in control of their own learning which increases motivation A consistent message is given to all learners Organisational engagement can be achieved by customisation Certificate of achievement with every course. Discounts are available for multiple purchases. Please contact us for details on or Some of the benefits of working with us Become a Reseller You can generate instant, additional income for yourself by becoming a reseller: Minimal input required by you to get started Your branding throughout the learner journey - Learners buy from your branded website - Learners log in via your branded login page - Your branded thank you s To take advantage of over 18 years of industry-leading online experience, get in touch with us. Become an Affiliate You can generate instant, additional income for yourself by becoming an affiliate. If you can sell our courses via a link from your website you will earn for every sale. To help we can create your banner adverts including customising the size for you. For more information, get in touch with us. Develop a course with us As the UK s leading online content developers we can produce cost-effective, exciting and engaging learning resources by providing a complete content design and development service, which is structured to suit our customers needs. We are constantly developing our course portfolio and have established a track record of partnership development to address specific sector needs. Got an idea? Get in touch with us. t: e: 2 Online Course Directory 3 Online Course Directory

4 E nable The complete Learning Management System The learner journey E nable is a great tool for those organisations who want to fully embrace e-learning to enhance their existing training activities. It provides a simple route to creating your own e-learning solutions for induction, staff development, mandatory training, Continuing Professional Development, diplomas and apprenticeships, etc. In addition to allowing you to develop your own e-learning courses and e-assessments it has an expanding range of features to support personal development and reviews, e-portfolios, appraisal and evaluation systems, training needs analysis, training events, course evaluations, CPD tracking and course management, and reporting of both online and offline course delivery. Whether you purchased a course online or were allocated a course by a manager, the process is then the same once you have received your username and password for access to E nable, our Learning Management System (LMS). If you purchased a course online, you will receive an automatic with your unique username and password; if you were allocated a course by your manager, they will have forwarded you your login details. Step 1: Log on to your personalised learning record training is delivered via the internet; follow the link identified in your instructions and enter your unique username and password when prompted. Staff Induction Training Product & Equipment Training Mandatory Training e.g. H&S E nable the complete LMS solution Company Policy & Procedure Training Objective Setting, PDR & Appraisals Step 2: Access learning material simply click on the training button to launch your course. The content is broken down into several sections, which can be paused and resumed at the place you left off; you decide the pace of your learning, the average time to complete a course being 2 to 3 hours. When all lessons have been completed, our system will automatically record that you have successfully completed the course. You can revisit the training material at any time, even after you have completed the course. Step 3: Undertake e-assessment having completed the learning you will be presented with a series of multiple-choice questions pulled at random from a databank of questions to check your understanding of the learning content. You will be able to retake the assessment a further two times if you do not pass first time. Blended Training Solutions Training Needs Analysis e-portfolios Step 4: Complete the course evaluation feedback is very important to us, as it enables us to continually improve our courses. The evaluation will only take a few minutes of your time thank you. With over one million registered users, E nable is one of the UK s leading Learning Management Systems, being used across businesses, schools, colleges, councils and training providers. Step 5: Your certificate you will then receive a pass certificate of successful achievement (dependent on the course undertaken, certificate could be learner printed, organisation printed, or by post from Virtual College). Contact us for a brochure on E nable. 4 Online Course Directory 5 Online Course Directory

5 Business & Enterprise Division Business e-learning courses The People Manager s Toolkit Suite of Courses Understanding the Role of the Manager Introduction Developed in partnership with human resources specialists In Good Company, this suite of 20 courses within pages 7-13 is aimed at helping those who manage others to achieve their full potential in carrying out their supervisory role. We firmly believe that this comprehensive management training toolkit will benefit not only the individual manager, but also the team within which they work and consequently their wider organisation. A manager is responsible for controlling or administering all or part of a company or similar organisation. It is vital that managers understand their role within an organisation; they are required to motivate staff, keep order and set standards. They coordinate people, money, projects, and are often the conduit between workers and senior management. This module has been developed to provide learners with an increased understanding of the key competencies required for the role of a manager. On completion, learners will appreciate the difference between management and leadership and recognise the different stages of team development. The suite covers a wide range of areas including: How to Manage Recruitment and Selection, How to Manage Redundancy, How to Delegate Effectively, How to Manage Coaching, How to Manage Sickness and Absence. Total flexibility is offered as courses are available individually at 30 each or as a discounted package of courses The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each course has been CPD (Continuing Professional Development) accredited, and on completion of each of the 3 levels above, the learner will receive a City & Guilds Accredited Certificate. How to Delegate Effectively Delegation is one of the most important management skills, yet few managers are really good at it, or take advantage of the benefits that effective delegation can bring. Managers who are able to delegate effectively are key to the success of an organisation. Effective delegation saves time, develops and motivates staff and ensures people are making the best use of their skills. This module has been developed to provide learners with an increased understanding of the importance of effective delegation and outlines the key steps to take in order to ensure that they delegate effectively. Individual courses can be used to fill in the gaps in a manager s existing knowledge or the learner can complete 18 of the 20 courses available to become a City & Guilds Accredited Best Practice People Manager. How to Develop a Culture of Openness and Trust An organisation s culture can explain much about how an organisation functions, both internally and in relation to its external environment. Although there is no one best culture to which to aspire, openness and trust should be the foundations of any healthy culture. This module has been developed to provide learners with an increased understanding of what the term Organisational Culture means and the benefits of adopting a culture of openness and trust. On completion, learners will also understand the ways in which managers can influence culture. 6 Online Course Directory 7 Online Course Directory

6 Business & Enterprise Division Business e-learning courses How to Develop an Effective Induction How to Manage Conflict The purpose of an induction is to ensure that all staff gain the confidence, skills and knowledge they need to begin performing effectively in the shortest time possible. If workers induction training is unsatisfactory, this can lead to a host of problems, for example, accidents, low job satisfaction, costly mistakes, unsatisfactory performance, high demands on managers. As a result, this module has been developed to provide learners with the knowledge and skills required to manage an effective induction. On completion, learners will understand the different stages of an induction, and be able to design an induction checklist. Conflict in the workplace is inevitable due to individuals having different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision-making. Conflict can stimulate critical thinking and fuel creativity and innovation. As a result, this course has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prepared. How to Manage Capability How to Manage Discipline and Grievance Having the skill-set and competence to manage poor employee performance is an essential capability of any manager who wants to maximise individual and team performance. This module provides learners with the knowledge and skills required to tackle performance problems effectively, as well as prepare and conduct a formal capability meeting. Grievances are concerns, problems or complaints that employees raise with their employers. Employers use disciplinary procedures to tell employees that their performance or conduct isn t up to the expected standard and to encourage improvement. Clear rules and standards help managers to act fairly and consistently in both discipline and grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is important that managers conduct these procedures fairly, professionally and in accordance with guidelines. How to Manage Coaching How to Manage Discipline and Grievance Coaching plays a key part in any successful organisation. It helps motivate staff, accelerate change and improve productivity. Coaching is a form of development, where a coach supports another person in self-development and improved performance. This course has been developed to provide learners with an increased understanding of the key coaching principles and the different coaching models available. On completion, learners will have an increased awareness of a variety of coaching techniques and also understand the added value that coaching can bring to an organisation and its employees. Meetings are vital for management and communication. They enable people to plan activities, exchange information and make decisions together. Knowing how to hold efficient and effective meetings is a key aspect of ensuring successful projects or activities. As a result, this course has been developed to provide learners with the knowledge and skills required to manage an effective meeting. On completion learners will understand why meetings are important and know how to ensure that the key outcomes of an effective meeting are achieved. 8 Online Course Directory 9 Online Course Directory

7 Business & Enterprise Division Business e-learning courses How to Manage Equality and Diversity How to Manage Recruitment and Selection We live in an increasingly diverse society and need to be able to respond appropriately and sensitively to this diversity. Successful implementation of equality and diversity in all aspects of work ensures that people are valued, motivated and treated fairly. This module has been developed to provide learners with an increased understanding of how to manage equality and diversity. Effective recruitment and selection is an important part of a manager s role and to the success of an organisation. This module provides learners with an increased understanding of the recruitment and selection process; it outlines the six stages of effective recruitment and provides learners with information on how to make recruitment and selection processes work for them. On completion, learners will be able to describe a variety of selection methods, including their advantages and disadvantages and also understand the impact of legislation on recruitment and selection. How to Manage Learning and Development How to Manage Redundancy Investment in learning and development can, amongst other things, improve quality, customer service, effective management, accident rate and turnover of staff, and this in turn will lead to enhanced profits. As a result, this module has been designed to provide learners with the knowledge and skills required to manage learning and development. On completion, learners will understand the importance of learning and development and be able to create personal development plans. A redundancy situation generally occurs when a decision is made that an employee s job no longer exists. There may be a number of reasons, for example, recession, company restructure, operations relocated or efficiency cuts. Knowing how to manage redundancy is an essential part of a manager s role and if not managed correctly, redundancy can have a far reaching impact within an organisation. Redundancies can be costly, time consuming and have a negative effect on staff morale. This module provides learners with an increased understanding of how to manage redundancy, including the legal framework and the process to follow for a fair redundancy. How to Manage Performance Reviews How to Manage Retirement Performance reviews are an important part of running an effective business and have a number of benefits, for example; they establish individual training needs, enable individuals to develop, motivate and engage employees and empower relationships between managers and employees. This module has been developed to provide learners with an understanding of why performance reviews are important and how to manage an effective performance review meeting. On completion, learners will be able to deliver effective performance feedback and set clear and effective development goals. The Default Retirement Age (DRA) which allowed an employer to compulsorily retire an employee was withdrawn for a range of reasons, including allowing freedom of choice, equality of opportunity, enabling older people to reap the benefits of longer working and economic advantage. The law on retirement prohibits an employer from compulsorily retiring an employee unless it can be objectively justified. Moreover, an older workforce has a positive and valuable contribution to make within any organisation but without a set retirement age, managers need to have the necessary skills and training to handle retirement procedure. 10 Online Course Directory 11 Online Course Directory

8 Business & Enterprise Division Business e-learning courses How to Manage Sickness and Absence How to Manage Working Parents If not managed correctly, sickness and absence can have an extremely negative impact on an organisation and its employees. The loss of skills and experience of individuals through sickness is not only expensive but it can also put additional pressure on colleagues, affect morale and have a detrimental effect on the service provided. This module provides learners with an increased understanding of the process for managing absence effectively and the value of recording and monitoring absence correctly. On completion, learners will be able to identify ways to calculate the effect of absence and a have an increased awareness of the range of options for facilitating employees return to work. Working parents comprise a significant proportion of the workforce and there are a number of benefits of catering for their needs of working parents This module has been developed to provide learners with an increased understanding of the law and how it can be applied to meet the needs of working parents. On completion, learners will have the knowledge and skills required to manage requests for paternity leave, parental leave and flexible working and be able to identify which types of leave are appropriate for different situations. How to Manage Through Change How to Recognise and Reward Your Team Managing through change is extremely important, as if it is not managed correctly, change can often lead to uncertainty and turbulence in the workplace. It can distract people from their goals and objectives and performance suffers. This module has been developed to provide learners with an increased understanding of why managing change is important, the different reactions to change, and how to implement change effectively. The amount of money spent on pay and employee benefits can often account for the largest part of organisational expenditure, therefore it is important to manage it correctly. Individuals are attracted, retained and engaged by a whole range of financial and non-financial rewards and these can change over time depending on their personal circumstances. Effective managers should find out what will achieve this for their team. This module provides learners with an increased understanding of the difference between strategic and total rewards, as well as the importance of reward and recognition for employee motivation. How to Manage Volunteers Volunteers may have different reasons and motivations when choosing to volunteer their time. It is crucial that managers understand the difference between volunteer status and employee status. The module provides learners with an increased understanding of the policies and procedures which need to be in place when recruiting, managing and supporting volunteers. On completion, learners will have an increased awareness of the difference between a volunteer and an employee and have a knowledge of the fundamentals of volunteers and the law. Total flexibility is offered: purchase the courses on pages 7-13 individually or as discounted packages below The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each of the 3 levels above is City & Guilds Accredited. 12 Online Course Directory 13 Online Course Directory

9 Business & Enterprise Division Business e-learning courses The Bribery Act 2010 Confidentiality in the Workplace The UK Bribery Act 2010 came into force on 1st July 2011, making it a legal requirement for all businesses that operate within the UK to ensure adequate protection and training is in place against bribery and corruption in the workplace. Our Bribery Act e-learning course has been developed from the ground up with experts, to help you understand the corporate offence of failing to prevent bribery, how to put procedures into place with staff relating to the new legislation, and by making use of online training, job disruption is minimised as the course can be completed around your staff s current workflow. Confidentiality of information is enforced on the need to know principle, which forms the cornerstone of information security in today s corporate world. The confidentiality bubble restricts information flows, with both positive and negative consequences. After completing this course, learners should be able to: understand what confidentiality is and why it is important; understand the four key requirements of the confidentiality model; understand their role in creating a confidential service. Carbon Literacy POA Conflict Resolution in the Workplace Developed in conjunction with Manchester Carbon Literacy and Manchester Council this e-learning course forms part 1 of a certified carbon literacy training programme. The course provides an overview of what carbon literacy is and examples and case studies of carbon literacy in action. Learner will gain an understanding of climate change basics, recognise how climate change can affect us all, and know what we can all do about climate change and the actions we can all take to reduce our carbon footprint. This course has been developed in line with the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations. With over 316 attacks on staff every day you need to be prepared if such a situation should arise. This course covers such areas as identifying the common causes of conflict; the three elements of communication; warnings and danger signs; impact factors; the use of distance when dealing with conflict; the use of reasonable force. The course is underpinned by the use of scenarios from the workplace. CAST Compressed Air System Technology VAT ( VAT for BCAS Members) Compressed air is an essential source of power for business and industry and its generation accounts for at least 10% of industrial electricity. This 10 module course has been written by experts in the industry and is accredited by the British Compressed Air Society (BCAS), the UK trade association for suppliers and users of compressed air products and services. Successful candidates are awarded a BCAS certificate. The certificate in CAST provides a comprehensive introduction to the main principles of compressed air systems. Members of BCAS receive a substantial discount. Customer Care Virtually everyone has had experiences of poor customer care, be it from unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay. Obviously there are examples of outstanding customer care, but unfortunately these can seem to be the exception rather than the rule. What frustrates customers is that many of these grievances could be easily avoided with thought, planning and training. This course is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them. 14 Online Course Directory 15 Online Course Directory

10 Business & Enterprise Division Business e-learning courses Data Protection in the Workplace Equality and Diversity in the Workplace The Data Protection Act 1998 came into force in March It sets rules for processing personal information and sensitive information and applies to paper records and those held electronically. The aim of this course is to provide an overview of the benefits and legal requirements in adopting data protection principles in the workplace. On completion of this course, learners will be able to: explain the eight principles of the Data Protection Act; describe what these principles mean to their role; explain what subject access requests are and how they should be dealt with. Ask the question what is equality and diversity and you will get a variety of answers. There is much confusion; it is often obscured by myths and most people are wary of dealing with equality and diversity issues for fear that they may do or say something wrong. Most people just want to be treated fairly, with respect and dignity, and given an equal opportunity to make a success of their lives. This course is aimed at helping learners to be better placed to play their part in promoting equality and diversity. Display Screen Equipment and Workstation Health and Safety Fire Safety and Evacuation 25 + VAT Many millions of people now spend their working days sitting in front of display screens whilst operating computers. This lifestyle and the postures and repetitive physical activity involved can cause serious health problems. The Health and Safety at Work etc. Act 1974 and the Health and Safety (Display Screen Equipment) Regulations 1992 place significant responsibilities upon employers for the health and safety of their staff. This course will enable you to take positive action in respect of your own health and safety, thereby making compliance with the law easier and more effective. Fire training is no longer optional. The Regulatory Reform (Fire Safety) Order 2005 which came into force in October 2006 requires staff to receive appropriate fire training; employers are now legally required by Fire Safety Regulations to provide information, instruction and training to employees about the fire precautions in the workplace. This online fire safety training course will help employers and individuals to fulfil this requirement by offering learners an overview of the key issues relating to a safe working environment. Equal Opportunities and the Law First Aid: The Primary Survey 15 + VAT All employers have a legal responsibility to promote equal opportunity in the workplace and ensure their employment policy and employee behaviour does not contravene UK law. As a result, this e-learning course has been developed to provide learners with a heightened awareness of equal opportunities within the workplace. It provides learners with an increased understanding of the key UK opportunities and anti-discrimination laws relating to a variety of issues including race, age, gender and disability. This course is relevant to anyone who may find themselves first on the scene of an incident involving a casualty, whether in a work or personal capacity. It has been created by the Virtual College in partnership with First Response Training, to give learners the basic knowledge of how to act in the event of an incident requiring first aid assistance. The learning material is underpinned by the use of video scenarios. The overall aim of this course is to provide an overview of what you need to know to act safely and effectively in the event of an incident requiring first aid assistance. 16 Online Course Directory 17 Online Course Directory

11 Business & Enterprise Division Business e-learning courses Health and Safety in the Workplace Lesbian, Gay, Bisexual and Trans Awareness In an ideal world, a safe and healthy workplace means a working environment where everyone enjoys a sense of wellbeing, whilst being safe from accident and injury. Of course, we do not live in an ideal world but our aim should be to employ sensible precautions, which reduce risks and protect employees and visitors alike from harm. There are many good reasons to ensure workplaces are safe and healthy, high on the list being compliance with legislation and ensuring the wellbeing of employees, visitors and customers. Another compelling reason is that it makes good business sense. Although society as a whole is becoming more tolerant of a diversity of sexual orientations, homophobia is still ingrained in many institutions and communities. This continues to have an extremely negative affect on the lives of LGBT people. As a result, this course has been developed to help raise awareness of lesbian, gay, bisexual and trans issues, including the differences between sexual orientation and gender identity. It has been designed to challenge people s views, raise awareness of LGBT issues and outline how LGBT issues relate to a study and work environment. Information Technology (IT) Skills Suite (mapped to ECDL) (per module) Managing Attendance VAT This course consists of 7 modules, covering the basics of computing, various popular software packages and internet and applications. On completion, the learner will be able to: use a computer to organise files; use word processing, spread sheets, presentation and database applications; use the internet and facilities; understand key concepts in IT. The Skills Suite is perfect for anyone wanting to learn and feel comfortable with Microsoft applications, from beginners to daily users looking to broaden their IT skills. Effective absence management is about creating working environments where employees are less likely to wake up and think I don t feel like going into work today. Comprises 6 modules including an introduction module and the following: Health and Wellbeing, Managing Attendance, Return to Work, Rights and Responsibilities, Support Services. The material covers 8 to 10 hours of learning. An Introduction to Social Media for Business 15 + VAT Managing Stress and Pressure With two thirds of the global internet population visiting social networks, businesses are increasingly utilising these platforms to engage with clients and other businesses. Social media is an extremely effective form of marketing which can be used to increase brand awareness, brand loyalty, customer service, and lead to increased sales. On completion of this course learners will understand what social media is; the benefits of social media for business; how to get started and how much time it will take; the different ways of using social media; how to run a successful campaign; Return On Investment (ROI). Developed in partnership with Wellbeing4business, this module is all about how, by gaining understanding of what stress and pressure are and what factors affect them, you can have an influence over your colleagues. If you understand how the body works you can take active steps to promote wellbeing and minimise the effects of stress. The module educates on how to manage pressure in you and others and the legalities and implications of stress at work. It looks at what factors affect wellbeing and cause stress, how to identify stress signs and how they can be prevented. 18 Online Course Directory 19 Online Course Directory

12 Business & Enterprise Division Business e-learning courses Manual Handling Slips, Trips & Falls Back injury is the main reason for absence from the workplace and one third of all reported injuries that result in three days off work are caused by manual handling accidents. Employers are required by law to take reasonable steps to safeguard the health and safety of all employees, one of which is increasing awareness about the hazards, and what can be done to minimise risk. This online manual handling module provides learners with the knowledge they need in order to reduce the chance of incurring an injury whilst moving loads in their work environment. Slips, trips and falls are the most common cause of injuries in all workplaces in the UK. This module has been developed to provide people at any level, in any sector, with guidance that will help them prevent slips, trips and falls. On successful completion of this module, the learner will understand why it is important to prevent slips, trips and falls, what can cause them, what can be done to prevent them and about risk assessments and the Law. Personal Safety for Lone Workers 15 + VAT Time Management Everyday thousands of people will be exposed to situations in which they are left alone with customers or other members of the public during their working day. However there are many risks associated with working in isolation and without the support of colleagues, and violence against employees is unfortunately all too common. On completion of this module you will be taking real steps towards minimising risk and hopefully feeling safer. This e-learning course has been designed to help learners improve their time management skills. Covering a wide variety of effective time management techniques, the module provides learners with the knowledge and skills required to help them achieve more, in less time. The module also contains practical strategies which can be used to help overcome the most common challenges to effective time management, and help learners to improve their productivity and efficiency. Risk Assessment Working Safely with Compressed Air All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities; this course outlines the process involved in doing so. On completion of the course, learners will be aware of: hazard identification; risk evaluation; communications; application of control measures; review of risk assessments. They will know risk assessments are important, know the definitions of hazards and risks, and know the seven key steps to risk assessment. Compressed air is a safe and reliable form of power, widely used in industry and business. Both employers and employees have a responsibility for safety in the workplace. Compressed air users must know how to work safely and understand the risks involved. This can help fulfil employers health and safety obligations and provides evidence that the individual has understood safe working practice and their responsibilities. The British Compressed Air Society (BCAS) developed this course with safety practitioners in the field to make users aware of safe working practices. 20 Online Course Directory 21 Online Course Directory

13 Food e-learning courses An Introduction There is a substantial education and training requirement for those who operate within a food, drink and hospitality environment. As a business owner or food handler, you have a duty to comply with the provisions of Regulation (EC) 852/2004 of the European Parliament on the Hygiene of Foodstuffs, the Food Safety Act 1990, Food Hygiene (England) Regulations Those requirements state that: Food handlers must be supervised and instructed and/or trained in food hygiene matters relevant to their work. The person responsible for developing and maintaining food safety procedures must be trained in the application of HACCP principles. Level 1 Food Safety and Hygiene 15 + VAT The aim of this food hygiene training course is to introduce you to the basic principles of food safety and hygiene. It is intended for anyone working in catering and for those who are preparing to work in the catering industry; this includes people wanting to work in hotels, cafés, bars, restaurants, kitchens, fast food outlets and catering in hospitals or schools. It is ideal as induction training and will benefit anyone working in a situation where there is food and drink but is not involved with food preparation. This can often be compounded by challenges relating to language, shift working and seasonal employment. Virtual College has trained well in excess of 150,000 learners in Food Hygiene since 2005 via its suite of e-learning courses, which provide an alternative route to traditional faceto-face classroom based learning. The courses can be accessed at any time from any computer with internet access and are aimed at anyone working in catering or hospitality whether employed or self employed, working in restaurants, hotels, fast food outlets, takeaways, cafes, bars, kitchens, catering in hospitals, schools and colleges. Level 2 Food Safety and Hygiene for Catering From 15 + VAT Anyone handling food and drink in the catering sector must be trained in food safety and hygiene. The aim of this course is to raise understanding and achieve good food hygiene standards. Learners will gain an understanding of a wide range of key food safety issues. They will know the correct temperatures needed for storage and food handling activities from delivery through to sale. They will be aware of common food pests and how to control them, along with the principles of cleaning and disinfection and applying them. This course leads to the Level 2 Certificate in Food Hygiene. Level 2 Food Safety and Hygiene for Manufacturing From 15 + VAT Please contact us for more information about joining the e-academy. The EU Regulation 852/2004 Hygiene for Foodstuffs requires food and drink manufacturing businesses to make sure that any staff handling food are supervised, instructed and trained in food hygiene. On completion of this course learners should understand: why food hygiene and safety is important; their personal and legal responsibilities; how food becomes contaminated; the effect contaminated food can have on the body; how to prevent contamination; how to control the food safety hazards. This course leads to the Level 2 Certificate in Food Hygiene. 22 Online Course Directory 23 Online Course Directory

14 Food e-learning courses Level 2 Food Safety and Hygiene for Retail From 15 + VAT Food businesses must make sure that any staff handing food are supervised, instructed and trained in food hygiene in a way that is appropriate to their work. This course is aimed at anyone who works in retail with food, such as supermarkets, grocery stores, butchers, bakeries, etc. On completion of the course, learners should understand: why food hygiene and safety is important; their legal and personal responsibilities; the effect of contaminated food on the body; how food is contaminated; how to prevent it. This course leads to the Level 2 Certificate in Food Hygiene. Customer feedback on Food e-learning courses: Found it easy to use with lots of illustrations to make it more interesting. Able to access in bite-size chunks. LM, Brambletye School Level 3 Supervising Food Safety VAT This course is the ideal progression for anyone who has completed a Level 2 Food Safety course, but is now taking on further responsibilities for food safety within a business or just wants to know more! Following the RSPH syllabus, it is aimed at those who are supervising other staff within a food business whether that is catering, manufacturing or food retailing. We would recommend that all food premises should have at least one person trained to Level 3 particularly if they are in charge of other staff and are responsible for the training of those staff. This course will provide a deeper understanding of Food Safety than Level 2 and will also consider some of the implications of poor food hygiene. Easy to understand, clear instructions, less pressure than studying in a classroom. AG Very easy to complete and I felt confident all the way through. KF Nutrition, Healthier Foods and Special Diets - Foundation 45 + VAT The Government is committed to reducing death and ill-health caused by diet-related disease. More than ever, caterers and those preparing and serving food for others need to understand the link between diet and health. Based on the syllabus of the Level 2 Award in Healthier Food and Special Diets, this course covers the basic principles of nutrition which underpin the production of healthy food, the preparation of special diets, and the effect that nutrition has on our health, and is aimed at those who are employed in catering environments and involved in the selection of menus, recipes and ingredients. I was so happy that I could complete this course in my own time. I enjoyed learning online, and I know I will study online again. Thank you. JC 24 Online Course Directory 25 Online Course Directory

15 Housing e-learning courses What is the Housing e-academy? The Housing e-academy is a best practice club that was launched in The e-academy is specifically structured to enhance the learning process for individuals and organisations that work within, provide support for, or are customers of the housing sector. This means that we provide e-learning courses, accessed via the internet, to staff, board members, contractors and tenants. Overview Our mission is to support the housing sector in exceeding expectations through the provision of high quality e-learning courses and a useable platform, supported by excellent customer service, whilst ensuring value for money. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. The Aim The aim of the Housing e-academy is to improve the education and training process within the housing sector. We do this by developing training solutions in cooperation with our members which ensures that our courses exceed the required legislative standards and organisational standards, whilst meeting individual training needs. We continue to apply innovative ideas which enhance training delivery and work with our customers to ensure the successful alignment of e-learning into their training strategy. An Beginners Guide to Leasehold and Shared Ownership Management An Introduction to Contract Management Providing estate services is all about looking after the environment around tenant s homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services. Project managers, contract managers, HR managers and other professionals involved in contract management must be able to work effectively with customers, vendors, partners or employees to achieve key objectives. Due to the new regulatory requirements, increase in volume and the complexity of contract management, a good understanding of the process is crucial and can benefit an organisation enormously. An Introduction to Estate Services Providing estate services is all about looking after the environment around tenant s homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services. Please contact us for more information about joining the e-academy. 26 Online Course Directory 27 Online Course Directory

16 Housing e-learning courses An Introduction to Social Housing This e-learning course, authored by housing professional Ceri Lewis, provides background into the history of social housing and looks at the roles and responsibilities of housing organisations and their tenants. It also discusses the roles of the bodies that regulate social housing in the UK. This course is accredited by the Chartered Insititute of Housing (CIH) as a component of the Level II Certificate in Housing. It is targeted primarily at individuals new to, or returning to, the social housing sector and/or those looking for a general overview. An Introduction to Governance for Registered Social Landlords in Scotland 20 + VAT This e-learning course, authored by housing professional Ceri Lewis, provides background into the role of boards within the social housing sector, as well as giving a greater understanding of codes of governance. The course is primarily aimed at social housing providers who are regulated for governance by the Social Housing Regulator. Those who are not, such as local authorities or Arm s Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice. An Introduction to Social Housing in Scotland This e-learning course, authored by housing professional Ed Duguid, provides background into the history of social housing in Scotland and looks at the roles and responsibilities of social housing providers and their tenants. It is targeted primarily at individuals new to, or returning to, the social housing sector in Scotland and/or those looking for a general overview. An Introduction to the New Regulatory Framework for Social Housing in England 20 + VAT This e-learning course, authored by housing professional Ceri Lewis, provides background into the Social Housing Regulator and looks at the changes to regulation brought about by the new Regulator. It also outlines what will happen when social housing providers fail to comply with the required standard. This course is suitable for anyone working in the social housing sector who wants to learn more about social housing regulation. An Introduction to Governance for Social Housing Providers 20 + VAT This course is primarily aimed at Registered Social Landlords who are regulated for governance by the Scottish Housing Regulator. On completion of this course you will have a greater understanding of: being a board member- why bother: what the Scottish Housing Regulator expects from boards; what should a board member expect from a good governance structure; codes of governance; how boards can achieve greatness; boards and public duty - what standards should they follow; such a lot of responsibility! - is it all really worth it? An Introduction to the New Regulatory Framework for Social Housing in Scotland 20 + VAT This e-learning course, authored by housing professional Ed Duguid, provides background into the new regulatory framework for social housing in Scotland, introduced in April It also looks at the principles upon which the regulation is based and the approach of the independent Scottish Housing Regulator to the application of the standards. This course is primarily aimed at individuals within the social housing sector in Scotland. 28 Online Course Directory 29 Online Course Directory

17 Housing e-learning courses An Introduction to the Right to Buy and Right to Acquire in England Dealing with Anti-Social Behaviour The Right to Buy scheme was introduced in 1980 and gives qualifying social housing tenants the right to buy their home. The scheme is open to secure tenants of local authorities and non-charitable Housing Associations. This course specifically focuses on the Right to Buy in England, as other countries in the UK follow different rules. On completion of this course you will have knowledge of the operation of the Right to Buy and Right to Acquire schemes, an understanding of which tenants qualify and how the schemes operate. This e-learning course has been specifically designed to give a good understanding of anti-social behaviour (ASB) and what actions should be taken to help address it. It provides an overview of the knowledge and skills required to handle an ASB complaint as well as implement measures to prevent and reduce ASB. This course is aimed at anyone working in the social housing sector. Climbing the Career Ladder Equality & Diversity for Contractors - Getting it right! This e-learning course has been developed in conjunction with social housing organisations. It aims to provide tenants with background into some of the things they need to consider when looking for a job including: what jobs are available; what job would be suitable for them; what they need to do to be given a job and their future career prospects. This e-learning course, developed in partnership with Housing Diversity Network (HDN), provides background into equality and diversity in the workplace and will ensure that individuals know how to respond in everyday situations without breaking the law. This course is aimed at all contractors and trades people, particularly those working with social housing providers. Customer Excellence for Frontline Staff Healthy Living This e-learning course, developed in partnership with Liquid Voice and Bernicia, provides information about the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers. It includes scenario based question and answer sessions, designed to put the knowledge gained into practice. This course is aimed at anyone working in the social housing sector. This e-learning course has been developed in conjunction with social housing organisations. It aims to help tenants identify how to eat healthily as well as helping them to understand the importance of exercise and hygiene for health. It will also inform tenants how they can apply the skills needed to promote living a healthy life. 30 Online Course Directory 31 Online Course Directory

18 Housing e-learning courses Health and Safety in the Workplace Opening Doors: Equality, Diversity and Cultural Awareness This e-learning course has been developed to help individuals and organisations to fulfil legal requirements for providing workplace training. It also promotes staff awareness that can lead to greater efficiency, lower insurance costs and a reduction in lost time. This course is aimed primarily at businesses and individuals who would like to increase their awareness of health and safety in the workplace. This e-learning course has been developed in partnership with Incommunities and highlights the importance of understanding how equality, diversity and culture affects how individuals act and behave. It looks into external performance requirements and best practice, as well as equality and diversity legislation and impact assessments. This course is suitable for anyone working in the social housing sector. Managing a Home Personalising and Assessing Need in Care and Support Planning This e-learning course has been developed in conjunction with social housing organisations. It aims to inform tenants about the steps they should take to maintain their home, as well as safety and hygiene recommendations. This course also covers topics such as healthy cooking and how to budget effectively. This e-learning course has been developed in conjunction with social housing providers. It provides guidance which will allow individuals to assess and personalise a person s needs in care and support planning. This course is primarily aimed at those working in the social housing sector who are involved in the assessment and personalisation of care and support plans. Money Matters - Financial Inclusion Plain English This e-learning course has been developed in partnership with Accent Group. It aims to help tenants understand the importance of budgeting, as well as providing information about the key steps in setting up a bank account and the potential benefits of saving. This course also looks at the different sources available when looking to borrow money and the potential cost of these sources. This e-learning course has been developed in partnership with East North East Homes and emphasises how important the use of plain English is in the workplace. The course provides information about how to plan plain English communication and how to use plain English techniques, as well as how to put plain English into practice. This course is aimed at anyone that needs to develop their plain English skills and is applicable to any workplace environment, including that of volunteers. 32 Online Course Directory 33 Online Course Directory

19 Housing e-learning courses Professional Boundaries The Bribery Act 2010 for Social Housing Providers This e-learning course has been developed in conjunction with social housing providers and provides guidance on professional boundaries and how they might impact on the workplace. The course covers topics such as why we need boundaries in the workplace, best practice and the need for clear limits relating to professional boundaries. This course is suitable for anyone operating in a work environment. The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. This course covers topics in relation to Income Management such as regulation, challenges, welfare reform and the prevention or arrears. Safeguarding Adults (POVA) This e-learning course looks at the issues relating to safeguarding adults including notable drivers that have helped shape the UK s approach towards safeguarding adults. The course includes scenarios to help learners to think about what they would do in a given situation. It is aimed at anyone who comes into contact with vulnerable adults during the course of their work. The Principles of Effective Income Management The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. This course covers topics in relation to Income Management such as regulation, challenges, welfare reform and the prevention or arrears. The Basics of Tenancy Management The Principle Provisions of the Welfare Reform Act VAT This e-learning course, authored by David Higgins, provides individuals with a basic knowledge of the law and regulations required to manage social housing tenancies effectively. It covers topics such as tenancy agreements, landlord responsibilities, tenants rights, ending tenancies and dealing with tricky issues. This course is aimed at Registered Social Housing Providers and anyone working in the social housing sector. This e-learning course, authored by David Higgins, provides an overview of the Welfare Reform Act It has been designed to help learners understand the principle provisions of the Act relating to the social housing sector and shows how social housing providers are shaping their service to meet customer needs. This course is targeted primarily at individuals within the social housing sector including tenants and board members, as well as front line staff to middle management. 34 Online Course Directory 35 Online Course Directory

20 Housing e-learning courses Understanding Gypsy and Irish Traveller Identify in Society This e-learning course, developed in partnership with Leeds GATE, provides learners with an increased understanding of Gypsy and Irish Traveller history, identity and culture. It aims to proactively reduce prejudice and discrimination towards this community. This course is aimed at a wide variety of people and is relevant for anybody who would like to learn more about the Gypsy and Irish Traveller population. Customer feedback on Housing e-learning courses: I liked the clarity and coherence of the module, I found it user-friendly and accessible. FH, Sovereign Housing Group Ltd, 18/07/11 Value for Money This e-learning course, developed in partnership with Sovereign Housing Association, provides organisations with the basic principles required to create a refined Value for Money strategy which can help ensure businesses obtain maximum benefit from the goods and services they acquire. This course is aimed primarily at organisations with a specific set of local requirements wanting to develop and implement a Value for Money strategy. Other social housing providers who want to learn more about Value for Money will also find this course useful. This was a very interesting and constructive course. DW, Spectrum Housing, 08/08/11 I felt it was very interactive and the summary/quiz at the end of each module helped to retain information. LB, Home Group, 17/08/11 COURSES COMING SOON: Complaints Handling Difficult and Abusive Call Handling Managing Anti-Social Behaviour Tackling Tenancy Fraud 36 Online Course Directory 37 Online Course Directory

Online Course Directory

Online Course Directory 22nd issue Online Course Directory Contains over 300 online courses www.virtual-college.co.uk over 1.5 million online learners Contents Introduction About Virtual College 1 Some of the benefits of e-learning

More information

Online Education Directory

Online Education Directory Education Division Online Education Directory www.vceducation.co.uk Over 1.4 million online learners Contents About Virtual College 1 Some of the benefits of e-learning 2 Some of the benefits of working

More information

Virtual College actively supports children s charities and over the years has donated over 180,000 via the Safeguarding e-academy.

Virtual College actively supports children s charities and over the years has donated over 180,000 via the Safeguarding e-academy. 1 Virtual College is one of the UK s leading e-learning providers with over 1.7 million online learners across both public and private sectors and established as a major force in e-learning for over 19

More information

Course Brochure From the UK s leading e-learning provider. Providing specialist online training to the healthcare sector

Course Brochure From the UK s leading e-learning provider. Providing specialist online training to the healthcare sector Course Brochure From the UK s leading e-learning provider Providing specialist online training to the healthcare sector The Healthcare e-academy The Healthcare e-academy provides flexible and cost effective

More information

Training courses for business

Training courses for business Training courses for business Food Health and Safety First Aid Environmental Protection Online s www.wakefield.gov.uk Introduction Wakefield Council has been delivering quality training for businesses

More information

2015/16 E-learning and downloadable training resources

2015/16 E-learning and downloadable training resources Any setting (preschool/day nursery/childminder/afterschool club/crèche/school) that has purchased a minimum of 1 training subscription place for 2015/16 can also access a maximum of 4 e-learning logons

More information

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being Child Care Occupational Standard MQF Level 5 CDC 501 Establish and develop working relationships CDC 502 Support policies, procedures and practice to safeguard children and ensure their inclusion and well-being

More information

Tel: 0115 984 9940 sales@atcrisk.co.uk. Training Course Directory

Tel: 0115 984 9940 sales@atcrisk.co.uk. Training Course Directory Tel: 0115 984 9940 sales@atcrisk.co.uk Training Course Directory 2 Course Title Page No NEBOSH NEBOSH Award in Health & Safety at Work 4 NEBOSH Certificate in Health & Wellbeing 6 NEBOSH National General

More information

Self Assessment STANDARDS

Self Assessment STANDARDS Self Assessment STANDARDS www.wellbeingcharter.org.uk This pack contains an overview of the Workplace Wellbeing Charter, including the Charter Framework, the Assessment Standards and other useful information.

More information

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History STRESS POLICY Title Who should use this Author Stress Policy All Staff SAC Approved by Management Team Approved by Joint Board Reviewer Head of Valuation Services Review Date 2018 REVIEW NO. DETAILS Review

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

Training at the click of a button: A guide to our short online courses

Training at the click of a button: A guide to our short online courses Training at the click of a button: A guide to our short online courses About learndirect We re one of the largest integrated providers of courses and qualifications, training, computer based testing solutions

More information

Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook

Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook www.cityandguilds.com December 2009 Version 1.6 2 About the qualification 2.2 The structure of the Level 3 Diploma in Hospitality

More information

Become an approved e-learning reseller. Expand your training provision and generate additional income

Become an approved e-learning reseller. Expand your training provision and generate additional income Become an approved e-learning reseller Expand your training provision and generate additional income food safety trades working with children business housing health & safety healthcare What is an approved

More information

Online Courses for Business

Online Courses for Business Online Courses for Business www.nptcgroup.ac.uk NPT: 01639 648170 / 01639 648110 Powys: 0845 4086288 learndirect@nptcgroup.ac.uk Why learndirect? Are employers asking for skills and qualifications that

More information

Equality, Diversity & Inclusion (EDI) Policy Version 2.1

Equality, Diversity & Inclusion (EDI) Policy Version 2.1 Equality, Diversity & Inclusion (EDI) Policy Version 2.1 Original Author: Ariana Henderson Version 2.1 updated August 2013 Contents Confetti Institute of Creative Technologies... 2 Mission Statement...

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 3 Certificate in Logistics Operations (3439-03) April 2011 Version 2.0 Qualification at a glance Subject area City & Guilds number 3439 Logistics Operations Age group approved

More information

Corporate Health and Safety Policy Issue 9

Corporate Health and Safety Policy Issue 9 Corporate Health and Safety Policy Issue 9 July 2011 1 Contents Foreword by the Chief Executive 3 1. General health and safety policy statement 4 a Our responsibilities 5 b Health and safety management

More information

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we

More information

SUPPORT KNOWLEDGE QUALIFY PETROCTM

SUPPORT KNOWLEDGE QUALIFY PETROCTM Petroc Direct also deliver apprenticeships and full diplomas/certificates in: Business & Administration Customer Service Health & Social Care Hospitality & Catering For apprenticeships please contact 01271

More information

Learning materials to cover Employment rights and responsibilities

Learning materials to cover Employment rights and responsibilities Learning materials to cover Employment rights and responsibilities This section covers LO1 Know employer and employee rights, responsibilities and own organisational procedures Introduction (K1, K2) As

More information

Stratford on Avon District Council. The Human Resources Strategy

Stratford on Avon District Council. The Human Resources Strategy Stratford on Avon District Council The Human Resources Strategy Page 1 1 Purpose of The Human Resources (HR) Strategy The purpose of this document is to review the role and effectiveness of human resource

More information

Principles of Human Resource (HR) Practice

Principles of Human Resource (HR) Practice The Level Certificate in Principles of Human Resource (HR) Practice A New & Innovative Professional HR Qualification If you are taking a more active HR role or starting a career in HR, have people management

More information

No employee, student, contractor or visitor shall in connection with any workrelated

No employee, student, contractor or visitor shall in connection with any workrelated Alcohol and Drugs Misuse Policy Introduction The University is committed to promoting the well being of all its employees, students, contractors and visitors whilst ensuring that a professional, effective

More information

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance. 1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within

More information

Do you have what it takes?

Do you have what it takes? UTC Bolton takes a new and different approach to education. UTC Bolton is one of the first schools in the UK specialising in health sciences and engineering technologies for 14 to 19 year olds. The UTC

More information

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events

SCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events Lead and manage the provision of care services that deals effectively with transitions and significant life events Overview This standard identifies the requirements associated with leading and managing

More information

The National Health Service. Constitution. A draft for consultation, July 2008

The National Health Service. Constitution. A draft for consultation, July 2008 The National Health Service Constitution A draft for consultation, July 2008 NHS Constitution The NHS belongs to the people. It is there to improve our health, supporting us to keep mentally and physically

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

Human Resources Report 2014 and People Strategy

Human Resources Report 2014 and People Strategy 24 February 2015 Council 5 To consider Human Resources Report 2014 and People Strategy Issue 1 The annual report on Human Resources issues and a proposed People Strategy. Recommendations 2 Council is asked

More information

Creating accessible training for electrical contractors

Creating accessible training for electrical contractors CASE STUDY Creating accessible training for electrical contractors A Virtual College Case Study NICEIC is the UK s leading voluntary regulatory body for the electrical contracting industry. The features

More information

APPENDIX A EQUALITY AND DIVERSITY MANAGEMENT POLICY. Page 1 of 11

APPENDIX A EQUALITY AND DIVERSITY MANAGEMENT POLICY. Page 1 of 11 APPENDIX A EQUALITY AND DIVERSITY MANAGEMENT POLICY Page 1 of 11 Revision Date November 2014 Author Glen White, Corporate Services Officer Policy Owner Reason for Revision Training and Awareness Methods

More information

Online Training. Training Categories: Page 2. Workplace Wellness (6 videos) Health and Safety (17 videos) Page 3. Page 6. Leadership (7 videos) Page 7

Online Training. Training Categories: Page 2. Workplace Wellness (6 videos) Health and Safety (17 videos) Page 3. Page 6. Leadership (7 videos) Page 7 Training Categories: Page 2 Workplace Wellness (6 videos) Our employee wellness training videos on topics such as Respect in the Workplace, Stress Management, Ergonomics and Substance Abuse are intended

More information

Digital Marketing Services Executive

Digital Marketing Services Executive Join us at Age UK, A world where everyone can love later life. Digital Marketing Services Executive Fundraising and Marketing Division Candidate pack Thank you for showing an interest in working for Age

More information

Criteria for the Diploma qualifications in business, administration and finance at levels 1, 2 and 3

Criteria for the Diploma qualifications in business, administration and finance at levels 1, 2 and 3 Criteria for the Diploma qualifications in business, administration and finance at levels 1, 2 and 3 Version 2 July 2007 QCA/07/3319 Contents Purpose... 4 Aims... 5 Diversity and inclusion... 7 Structure...

More information

Equality & Diversity Strategy

Equality & Diversity Strategy Equality & Diversity Strategy Last updated March 2014 1 Statement of commitment Ombudsman Services is committed to equality of opportunity and respect for diversity. As an equal opportunities employer,

More information

Childcare. Meeting your Childcare training needs. Real Benefits. Transform your Childcare Business through Training.

Childcare. Meeting your Childcare training needs. Real Benefits. Transform your Childcare Business through Training. Improve Productivity Increase Profitability Inspire your Staff We work in close partnership with nurseries and childminders to ensure our training courses meet the needs of the childcare sector. The training

More information

Guide to the assessment of practical skills in International Vocational Qualifications. www.cityandguilds.com

Guide to the assessment of practical skills in International Vocational Qualifications. www.cityandguilds.com Guide to the assessment of practical skills in International Vocational Qualifications www.cityandguilds.com Publications and enquiries City & Guilds publications are available from Publications Sales

More information

Corporate Health and Safety Policy

Corporate Health and Safety Policy Corporate Health and Safety Policy November 2013 Ref: HSP/V01/13 EALING COUNCIL Table of Contents PART 1: POLICY STATEMENT... 3 PART 2: ORGANISATION... 4 2.1 THE COUNCIL:... 4 2.2 ALLOCATION OF RESPONSIBILITY...

More information

SUPPORT KNOWLEDGE QUALIFY PETROCTM

SUPPORT KNOWLEDGE QUALIFY PETROCTM SUPPORT KNOWLEDGE QUALIFY PETROCTM DISTANCE LEARNING Courses for the caring professions, and more Distance learning courses for caring careers Certificate in Mental Health Awareness...... 3 Certificate

More information

SCDLMCB2 Lead and manage service provision that promotes the well being of individuals

SCDLMCB2 Lead and manage service provision that promotes the well being of individuals Lead and manage service provision that promotes the well being of Overview This standard identifies the requirements associated with leading and managing practice that supports the health and well being

More information

E-learning with the British Safety Council

E-learning with the British Safety Council E-learning with the British Safety Council Membership Training Qualifications Audit and Consultancy Policy and Opinion Awards About us For more than half a century we ve been a trusted guide to excellent

More information

Volunteer Managers National Occupational Standards

Volunteer Managers National Occupational Standards Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?

More information

HR Advisory and Legal

HR Advisory and Legal HR Advisory and Legal Update Keep up-to-date with employment law updates and the most recent legislative changes Update - s & SOS+ 3 rd February 2016 Update Keep up-to-date with employment law updates

More information

Health and Safety Policy

Health and Safety Policy Health & Safety Policy 1.Introduction Health and safety is the concern of everyone within Escape Community Arts (Escape). This policy is intended to provide a practical framework for the implementation

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

Criteria for the Diploma qualifications in hair and beauty studies at levels 1, 2 and 3

Criteria for the Diploma qualifications in hair and beauty studies at levels 1, 2 and 3 Criteria for the Diploma qualifications in hair and beauty studies at levels 1, 2 and 3 Version 2 July 2007 QCA/07/3321 Contents Purpose... 2 Aims... 3 Diversity and inclusion... 4 Themes... 6 Structure...

More information

Corporate Health and Safety Policy

Corporate Health and Safety Policy Corporate Health and Safety Policy Publication code: ED-1111-003 Contents Foreword 2 Health and Safety at Work Statement 3 1. Organisation and Responsibilities 5 1.1 The Board 5 1.2 Chief Executive 5 1.3

More information

Equality and Diversity Policy

Equality and Diversity Policy Equality and Diversity Policy Agreed: November 2014 To be reviewed: November 2015 1 Contents Page 1. Scope and Purpose 3 1.1 Policy Statement 3 1.2 Principles 3 2. Accountability 4 3. Monitoring 7 4. Stakeholders

More information

IQ Level 3 NVQ Diploma in Management (QCF) Specification

IQ Level 3 NVQ Diploma in Management (QCF) Specification IQ Level 3 NVQ Diploma in Management (QCF) Specification Regulation No: 600/6699/4 Page 1 of 94 IQB/0.2/115 Version 1.0 10/10/2012 Author CZ Contents Page Introduction... 4 About this Qualification (Description,

More information

Comprehensive Skills Training For Supervisors

Comprehensive Skills Training For Supervisors ESI Management Academy Comprehensive Skills Training For Supervisors Reduce Your Organization s Risk and Improve Your Overall Management Performance Comprehensive training geared to maximum productivity

More information

People & Organisational Development Strategy

People & Organisational Development Strategy 2013-2018 People & Organisational Development Strategy Delivering excellent research Delivering an excellent student experience Enhancing global reach and reputation 1. Introduction Glasgow 2020: A global

More information

Bespoke Statutory and Mandatory Training Packages

Bespoke Statutory and Mandatory Training Packages Bespoke Statutory and Mandatory Training Packages From the UK s leading e-learning provider Create your own Complete Statutory and Mandatory online training package Training at its Best The statutory and

More information

Leadership and management for all doctors

Leadership and management for all doctors Leadership and management for all doctors The duties of a doctor registered with the General Medical Council Patients must be able to trust doctors with their lives and health. To justify that trust you

More information

Macmillan Cancer Support Volunteering Policy

Macmillan Cancer Support Volunteering Policy Macmillan Cancer Support Volunteering Policy Introduction Thousands of volunteers dedicate time and energy to improve the lives of people affected by cancer. Macmillan was started by a volunteer and volunteers

More information

Principal Job Description

Principal Job Description Anfield School Anfield International Kindergarten Anfield International Kindergarten & Nursery Principal Job Description RESPONSIBLE TO: The School Board INTRODUCTION: This job description is based on

More information

Job Description. contribute to the development and successful implementation of ATM s plans.

Job Description. contribute to the development and successful implementation of ATM s plans. Job Description Position: Curriculum and Operations Manager Salary Range: 34,295 to 38599 Reporting to: Director of Operations and Performance Responsible for: Programme Leader, Advance Teaching Practitioner,

More information

BSB50615 Diploma of Human Resources Management

BSB50615 Diploma of Human Resources Management BSB50615 Diploma of Human Resources Management 03/04 About Conwal 08/10 Completion details 05/06 Who we are Accreditation Age requirements What we provide Course overview Our Program Assessment Online

More information

We believe organisations succeed by realising the potential of their people. Because good people make a great business.

We believe organisations succeed by realising the potential of their people. Because good people make a great business. We believe organisations succeed by realising the potential of their people. Because good people make a great business. Our unique approach The Investors in People Framework underpins our assessment methodology.

More information

HR Enabling Strategy 2012-2017

HR Enabling Strategy 2012-2017 This document is yet to be put into corporate format but this interim version can be referred to for the time being. Should you have any queries, please refer to Sally Hartley, University Secretary, x

More information

Course Guide March 2015. Employability. Self Employment. IT and Technology. Changing Gears Level 2 8 Days

Course Guide March 2015. Employability. Self Employment. IT and Technology. Changing Gears Level 2 8 Days Course Guide March 2015 Employability Changing Gears Level 2 8 Days Our most popular employability course, that s being delivered in Job Centres across Cornwall. Changing Gears is designed to give learners

More information

Health and Safety Policy

Health and Safety Policy Health and Safety Policy Status: Final Next Review Date: Apr 2014 Page 1 of 16 NHS England Health and Safety: Policy & Corporate Procedures Health and Safety Policy Policy & Corporate Procedures Issue

More information

Care, Fairness & Housing Policy Development Panel 21 November 2005

Care, Fairness & Housing Policy Development Panel 21 November 2005 Agenda Item No: 6 Developing a Corporate Health & Well-being Strategy Head of Environmental Services Summary: This report proposes the development of a health & well-being strategy for the Council, which

More information

Tenancy Support Manager Recruitment. June 2014

Tenancy Support Manager Recruitment. June 2014 Tenancy Support Manager Recruitment June 2014 Tenancy Support Manager Thank you for your interest in the above position at Newport City Homes. This information pack contains the following: About Newport

More information

Training Products Portfolio

Training Products Portfolio Training Products Portfolio Supporting learning, development and change Training and Consultancy Chapel House are a UK based, accredited, professional training and consultancy organisation with programmes,

More information

South Downs National Park Authority

South Downs National Park Authority Agenda item 8 Report RPC 09/13 Appendix 1 South Downs National Park Authority Equality & Diversity Policy Version 0.04 Review Date March 2016 Responsibility Human Resources Last updated 20 March 2013 Date

More information

BSB50215. Diploma of Business

BSB50215. Diploma of Business BSB50215 Diploma of Business ENROL NOW 03/04 About Conwal 08/10 Completion details Our Program Online Study Completion of your course Other qualifications you may be interested in Job Squad Who we are

More information

ABOUT REWARDS MANAGING DIRECTOR FOR SCOTLAND. Recruitment. Modern Apprenticeships

ABOUT REWARDS MANAGING DIRECTOR FOR SCOTLAND. Recruitment. Modern Apprenticeships ABOUT REWARDS Established in 1989 in Haywards Heath, Rewards has grown to become a nationally recognised training company with offices located throughout England and Scotland. Through our working relationships

More information

CONTENTS. 1. Introduction. 2. Policy. 3. Procedure. 4. Training. 5. Education. 6. Definition of Roles

CONTENTS. 1. Introduction. 2. Policy. 3. Procedure. 4. Training. 5. Education. 6. Definition of Roles CONTENTS 1. Introduction 2. Policy 3. Procedure 4. Training 5. Education 6. Definition of Roles 1. Introduction It is now recognised that drug and alcohol abuse are problems which cause society as a whole

More information

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager

CERTIFIED MANAGER COURSE SUBJECT HANDBOOK. Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager COURSE SUBJECT HANDBOOK CUSTOMER SERVICE INSTITUTE OF AMERICA CERTIFIED CUSTOMER SERVICE MANAGER Nationally Accredited Level 1 Certificate and Advanced Certificate for Customer Service Manager contents

More information

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards... LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15

More information

SELF-ASSESSMENT TOOL. Professional Learning Plan PSCA

SELF-ASSESSMENT TOOL. Professional Learning Plan PSCA SELF-ASSESSMENT TOOL Professional Learning Plan PSCA CONTENTS Introduction... 3 The Steps to your Professional Learning Plan... 3 Section 1... 4 Service Overview... 4 Section 2... 6 Quality Improvement

More information

OCCUPATIONAL HEALTH AND SAFETY IN HOSPITALITY

OCCUPATIONAL HEALTH AND SAFETY IN HOSPITALITY OCCUPATIONAL HEALTH AND SAFETY IN HOSPITALITY Employee Induction Checklist March 2003 CONTENTS HOSPITALITY INDUSTRY OHS EMPLOYEE INDUCTION CHECKLIST... 2 INTRODUCTION... 2 WHAT IS THE OHS INDUCTION CHECKLIST?...

More information

Our Framework Summary

Our Framework Summary Our Framework Summary REVIEW Evaluate and improve P Develop str improve Take action to improve DO We believe organisations succeed by realising the potential of their people. Because good people make a

More information

People Strategy 2013/17

People Strategy 2013/17 D a t a L a b e l : P U B L I C West Lothian Council People Strategy 2013/17 Contents 1 Overview 2 2 Council Priorities 8 3 Strategy Outcomes 10 1 Engaging and motivating our employees 13 2 Recognised

More information

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1 City and County of Swansea Human Resources & Workforce Strategy 2013-2017 Ambition is Critical 1 Delivering quality services for a safer, greener, smarter, fairer, healthier, richer Swansea Executive Summary

More information

REPORT 4 FOR DECISION. This report will be considered in public

REPORT 4 FOR DECISION. This report will be considered in public REPORT 4 Subject: Safety Readiness for the Summer 2013 Events Programme Agenda item: Public Item 7 Report No: 4 Meeting date: 28 May 2013 Report to: Board Report of: Mark Camley, Interim Executive Director

More information

Hospitality manager apprenticeship standard

Hospitality manager apprenticeship standard Hospitality s work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These s generally specialise in a particular

More information

PROGRAMME. 09.00 Registration, refreshments and networking 10.00 Opening session keynote speeches 11.00 Session A

PROGRAMME. 09.00 Registration, refreshments and networking 10.00 Opening session keynote speeches 11.00 Session A PROGRAMME 09.00 Registration, refreshments and networking 10.00 Opening session keynote speeches 11.00 Session A 1 Why bother? Establishing the business case for LGBT inclusion Regardless of sector or

More information

we help employers to manage their workforces

we help employers to manage their workforces Manager induction standards Standards for managers new in post in adult social care, including those managing their own support workers 2012 Refreshed web edition, with guidance and certificate we help

More information

SPORT, FITNESS AND LEISURE WORK BASED LEARNING JANUARY 2014. Tom Cheek Framework Coordinator. tom.cheek@eastonotley.ac.

SPORT, FITNESS AND LEISURE WORK BASED LEARNING JANUARY 2014. Tom Cheek Framework Coordinator. tom.cheek@eastonotley.ac. SPORT, FITNESS AND LEISURE WORK BASED LEARNING JANUARY 2014 Tom Cheek Framework Coordinator tom.cheek@eastonotley.ac.uk 07766 466406 Hannah Pollit Trainer/Assessor/Internal Verifier Hannah.pollit@eastonotley.ac.uk

More information

Work Experience Schemes: advice for educators on health and safety

Work Experience Schemes: advice for educators on health and safety 6 Work Experience Schemes: advice for educators on health and safety Summary Many young people benefit from taking part in work experience placements. But work can be hazardous, especially for young people.

More information

Workforce Strategy 2015-2020

Workforce Strategy 2015-2020 Workforce Strategy 2015-2020 Introduction 1. The aim of this workforce strategy is to support delivery of the sustained transformation necessary to achieve faster, fitter, more flexible, citizen and customer

More information

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Equality and Diversity Policy Author: Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Approval and Authorisation Completion of the following signature blocks signifies the review and approval

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

JOB DESCRIPTION. Job Title: Lecturer in Film Production & Cinematography (Ref: J274)

JOB DESCRIPTION. Job Title: Lecturer in Film Production & Cinematography (Ref: J274) JOB DESCRIPTION Job Title: Lecturer in Film Production & Cinematography (Ref: J274) Grade: Lecturer: Unqualified 20,200 to 23,230 pa Qualified 24,240 to 32,320 pa Responsible to: Curriculum Manager Location:

More information

Employee Monitoring Report

Employee Monitoring Report Annex A to Mainstreaming Report Scottish Natural Heritage Employee Monitoring Report Published: April 2013 Scottish Natural Heritage Great Glen House, Leachkin Road, Inverness IV3 8NW www.snh.gov.uk Table

More information

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services

More information

EQUALITY AND DIVERSITY POLICY & PROCEDURE MICHAEL W HALSALL (SOLICITORS)

EQUALITY AND DIVERSITY POLICY & PROCEDURE MICHAEL W HALSALL (SOLICITORS) EQUALITY AND DIVERSITY POLICY & PROCEDURE MICHAEL W HALSALL (SOLICITORS) JANUARY 2010 Michael W Halsall Anti-Discrimination Policy Introduction Michael W. Halsall Solicitors serves a diverse client base.

More information

A Safe and Healthy Workplace

A Safe and Healthy Workplace Section 1 A Safe and Healthy Workplace Why is Health and Safety Important? Health and Safety is the subject of many laws and regulations, failure to comply with the law renders companies and individuals

More information

Stonewall Healthcare Equality Index 2015

Stonewall Healthcare Equality Index 2015 Stonewall Healthcare Equality Index 2015 Improving the health of lesbian, gay and bisexual people SOME PEOPLE MAE RHAI AREGAY. POBL YN HOYW. GET FFAITH! OVER IT! 3 2 Stonewall Healthcare Equality Index

More information

Diploma In Coaching For High Performance & Business Improvement

Diploma In Coaching For High Performance & Business Improvement THE HOUSTON EXCHANGE POWERFUL, PROFITABLE CONVERSATIONS Diploma In Coaching For High Performance & Business Improvement A professional coaching qualification for Leaders, Managers and HR professionals

More information

elearning COURSE BROCHURE

elearning COURSE BROCHURE elearning COURSE BROCHURE 2015 ealliance works in partnership with industry expert, Jenison Digital Learning, to provide a comprehensive catalogue of off-the-shelf learning resources that are designed

More information

Short Training Courses for Small to Medium Enterprises 2014-15

Short Training Courses for Small to Medium Enterprises 2014-15 Short Training Courses for Small to Medium Enterprises 2014-15 Please contact us for quotes for staff training in groups of 8 or more ServicesToBusiness@forster.ac.uk www.forster.ac.uk or call 01274 308

More information

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Who We Are Established in 2003, we are one of Ireland s best-known and respected providers

More information

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF)

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF) Management and Leadership Level 5 NVQ Diploma in Management and Leadership (QCF) 2014 Skills CFA Level 5 NVQ Diploma in Management and Leadership (QCF) Page 1 Level 5 NVQ Diploma in Management and Leadership

More information

Business Plan for Strategic Human Resources - March 2012 to 30 September 2013

Business Plan for Strategic Human Resources - March 2012 to 30 September 2013 Business Plan for Strategic Human Resources - March 2012 to 30 September 2013 1. Introduction 1.1 The Service s key responsibilities are to: 1.2 Context Design & deliver people and organisational development

More information

Managing Occupational Safety and Health in Schools

Managing Occupational Safety and Health in Schools Managing Occupational Safety and Health in Schools Occupational Safety and Health Branch Labour Department This Guide is prepared by the Occupational Safety and Health Branch, Labour Department. This Edition

More information