Ambition Enthusiasm Willingness to Learn

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1 Dear Thank you for your enquiry regarding our two-week Hospitality Course. This course has been developed to ensure that you obtain the practical skills required to work as a food and beverage attendant. It offers you a unique opportunity to develop a fullor part- time career in the Hospitality industry. On completion of the course you will have a set of skills that are in continuous demand from all sections of the industry. The benefits of hospitality training are numerous. With increased skills, not only will you enhance your prospects of gaining employment, but you will also be more likely to find employment in better types of establishments and businesses. Hospitality is one of the few professions that does not discriminate in any way. You can be any age, sex, or religion, and be successful in this industry. On completion of the two-week Hospitality Course, you will receive a prestigious and Nationally Recognised Complete Hospitality Training Statement of Attainment. Complete Hospitality Training is part of the National Vocational Education and Training System, so its programs are recognised across Australia. The units of competence for your course will be Nationally Recognised. We pride ourselves on our facilities, teachers and curriculum. Our modern and extensive facilities are state-of-the-art. Feel free to visit us at your leisure we will be more than happy to give you a tour of the College so you can see it for yourself. Complete Hospitality Training owns and operates its own job placement service: the Complete Hospitality Staffing Agency. Graduates of our courses can use this service free of charge. Flexible Training Program If you are unable to take any of our regular classes, you can enrol in our Flex Program. This program will enable you to come to class when it is convenient for you, without missing any lessons. Students participating in this program are issued a progress report to chart and plan with their instructor. This will allow you to participate in any of our regular schedules, and take the training during convenient times. What s Required of You? Ambition Enthusiasm Willingness to Learn You will need to be well presented, as the way you look reflects the organisation you work for. Communication skills, and the ability to work as part of a team, are also important prerequisites of this industry. Like to learn more about our Course? Visit us and see a class in progress. You ll get a good overview of our facilities, students, and practical, hands-on training. Regards, Linda Steabben 1

2 Frequently Asked Questions How do I get my Gaming License? To apply for your gaming license you need to fill out the online application at the Victorian Commission for Gambling and Liquor Regulation website. To work in the industry you will also need a Responsible Service of Gambling Certificate. In this course, which we offer students will receive detailed instructions as to how to apply for their gaming license. The Victorian Commission for Gambling Regulation issued the license which usually takes 2-6 weeks and costs approximately $200. Will I learn enough to be able to work in a Bar? Yes. You will be trained to entry-level skills in Bartending, Waiting, and Espresso Coffee Making. You will have the necessary confidence and skills to secure a job. Tell me about your teaching staff. Our teaching staff is comprised of bartenders who have years of experience in the field. This course cannot be taught from books it needs to be taught by bartenders who have learned their skills from real-world experience. Each member of staff has been carefully selected to enhance our team approach. They are able to pass on to you all the skills of the trade to help you become a skilled bartender. Will the school get me a job, and for how long can I use your Staffing Agency? We cannot guarantee or promise anyone a job. However, after being in business for so many years, we have formed connections with many businesses across Melbourne. You are welcome to use our Staffing Agency as many times as you find necessary. In other words, if you are ever out of work, or just need additional work, you can call or drop by to see what jobs we have available. There is never any charge for this service to our graduates. Can I take the Course if my educational background is limited? Yes. With good common sense and ambition, you should have no difficulty. If you have problems during the course, our instructors will always be there and ready to help you. If you need extra hours, there will be no additional charge. You can stay until you are completely satisfied. I am a woman what chances do I have of finding employment? Is bartending safe? Hospitality is one of the few professions that does not discriminate in any way. All reputable establishments hire women as frequently as men for bartending jobs. Our staff will work with you to place you in an atmosphere that makes you feel comfortable. The businesses we have connections to are all reputable establishments, and the safety of all their employees is of the utmost concern to them. I am a middle-aged person. Do I have an actual chance of finding employment? There is no age barrier in the bartending/hospitality fields. There is room for everyone, from young people of eighteen years old, to people in their sixties. Your ability, personality and attitude count far more than anything else. 2

3 Complete Hospitality Training Your Guarantee of Excellence Complete Hospitality Training (TOID 3722) is one of Australia s leading hospitality training providers. Our training facilities are state-of-the-art; We have been in operation for over 20 year; We are a Registered Training Organisation, as per the National Vocational Education and Training System; You will receive Nationally Recognised units of competence. The units of competence in the course that you successfully complete are nationally recognized and are accepted throughout Australia with TAFE Institutes and other suitably Registered Training Organisations. These units of competence link together so that you can progress to a higher level of certification. Statements of Attainment for the Hospitality Course 1. Complete Hospitality Training with Nationally Recognised Units of Competence from the National Training Package SIT07 2. Provide Responsible Service of Alcohol (SITHFAB009A) 3. Provide Responsible Gambling Services (SITHGAM006A) 4. Follow Workplace Hygiene Procedures (SITXOHS002A) FACILITIES: Complete Hospitality Training has purpose-designed and built classrooms with specialist hospitality uses. These include a café restaurant, a number of training bars, a hotel cellar and an espresso coffee training facility. All College facilities have been designed to provide an environment which is conducive to training objectives. We feel we have the best training facilities in the country. Please feel free to come in and see them for yourself.. 3

4 Find your Perfect Job 2 Week Hospitality Course Complete Subjects from Certificate II in Hospitality (Kitchen Operations) Government subsidy available for eligible candidates Units included: Provide responsible service of alcohol Prepare and serve espresso coffee Follow workplace hygiene procedure Non-accredited subjects covered: Bartending Silver service waiting Process financial transactions Implement food safety procedure Prepare and serve non-alcoholic beverages Cocktail making Cellar operations Course Structure The course runs 2 weeks full-time or 4 weeks part-time. Full-time 2 Weeks Monday Friday from 9am 3pm or Monday Friday from 3pm 9pm Part-time 4 Weeks Monday Thursday from 6.30pm 9.30pm or Saturday & Sunday 9am 4.30pm Total Course Cost: $700 or $150* for eligible candidates Eligibility Criteria for Government Funding Under 20 years of 1 st January 2013 Must be an Australian citizen or permanent resident Over 20 years of 1st January 2013 Must be Australian citizen or permanent resident and must not have completed any qualifications higher than Certificate I. (For those over 20, the up-skilling requirement may also be applied as an entry requirement to future courses to be undertaken.) For further information Please contact Linda or Leanne info@chtmelbourne.com.au *This training is delivered with Victorian and Commonwealth Government Funding People with disabilities are encouraged to apply Complete Hospitality Training (TOID 3722) chtmelbourne.com.au 4

5 Additional Training Programs Waiter Training Course This subject is also included in the 2 week daytime course and 4 week evening courses. This hands on course is ideal for people who wish to gain the skills of a Waiter. An increasingly high percentage of today s hospitality staff must be able to work in both as a waiter, and this course makes it easier to secure the right job for you. This training takes place in a purpose built classroom, Gillian s Café Restaurant. Table Setting Greeting Guests Sales Techniques Beverage Service Taking the Order Plate Service Customer Relations 2 Nights: $ pm 9.30pm 1&½ Days: $220-9am- 3pm & 9am-12pm Weekly R.S.G. (Responsible Service of Gambling) - $70 This subject is also included in the 2 week daytime course and 4 week evening courses. This program provides you with the nationally recognised Unit of Competence SITHGAM006A Provide Responsible Gambling Services Problem Gamblers Procedures in relation to barring of Formal Procedures customers State & Territory Legislation Counseling Techniques Week-Day 1.30pm pm Every Tuesday 1 Evening 6:30pm 9:30pm R.S.A. (Responsible Service of Alcohol) - $50 This subject is also included in the 2 week daytime course and 4 week evening courses. For people already working in Hospitality Industry or applying for the airline industry. This program provides you with the Victorian RSA Certificate approved by the chairperson of the Victorian Commission for Gambling and Liquor Regulation: Problems associated with excessive Facts about alcohol consumption Strategies for responsible service Alcohol and the Law Refusal of service NOTE: If you are interested in Bar Work and haven't had any experience the RSA alone is not enough to get you into the industry. You should look at doing our Bartending course to teach you the practical skills you need to find work. Week-Day Classes Saturday 9am - 1pm 1 Evening 6: pm Every Monday 10am 2pm Weekly Every Tuesday 9am 1pm Every Thursday 5pm 9pm Every Friday 10am 2pm Complete Hospitality Training Pty Ltd., Level 3, 28 Elizabeth Street, Melbourne 3000 Phone: (03) Facsimile: (03)

6 Additional Training Programs Barista Coffee Courses This program provides you with the nationally recognised Unit of Competence SITHFAB012B Prepare and Serve Espresso Coffee Aspiring Baristas, get an edge on your Competitors Learn to make the perfect cup of Coffee, the way to Texture Milk, Grinding and Tamping. This is a hands-on on practical training session. Coffee Styles and Types Macchiato Espresso Machine Operations Caffé Latte Cappuccino Hot Chocolate In addition to this the Daytime and 2 Night course also covers in detail the following, Advanced milk texturing Poured patterns Latte art Specialist coffee advice Spooned patterns Roasting and Blending A second Complete Hospitality Training certificate is issued for these subjects. Daytime Courses Thursday Classes $185 9am 3pm Every Thursday 9am 3pm Saturday Classes $185 9am 3pm Evening Courses 1 Evening $ pm 9.30pm 2 Evenings $ pm 9.30pm & 6.30pm 8.30pm Complete Hospitality Training, 28 Elizabeth Street, Melbourne 3000 Phone: (03) Facsimile: (03)

7 Additional Training Programs Food Handlers Course - Food Safety Level 1 - $70 This program provides you with the nationally recognised Unit of Competence SITXOHS002A Follow Workplace Hygiene Procedures This course is designed for participants involved in food preparation in the hospitality and tourism industries. 1/2 Day: 9am 12noon 1 Evening: 6:30pm 9:30pm Sunday: 9am-12noon Every Thursday 9am 12pm Food Supervisors Course - Food Safety Level 1 & 2 This course combines the Food Handlers Level 1 with the Food Safety Supervisors Level 2 in one day of training to provide students with following Nationally Recognised Units of Competence: SITXOHS002A - Follow Workplace Hygiene Procedures SITXFSA001A - Implement Food Safety Procedures GET YOUR FOOD SAFETY SUPERVISORS CERTIFICATION IN ONE DAY! This nationally recognised program will deliver the above modules to instruct Food Handlers and Food Safety Supervisors in their duties, responsibilities, and attitudes required and relevant legislation. It covers the basic skills, knowledge and competencies required to Implement Food Safety Procedures and complete relevant documentation. Correct Food Handling Procedures Temperature Control Controlling Micro-organisms Thermometer Use and Recording Personal Hygiene Procedures Environmental Hygiene Assessment will be a mix of demonstrations, class based activities and a test all completed in class. Students who have already completed Follow Workplace Hygiene Procedures Level 1 can complete level 2 only for $95. Appropriate documentation must be provided. Week Day: $ am 3.30pm Every Thursday 9am 12pm Sunday: $ am 3.30pm CHILDCARE OR AGED CARE INDUSTRY COURSE You will need to complete the food safety supervisors course as well as the following units of competence. These can be done by completing a practical take home assessment after the course. The extra fee for this component is $50 for level 1 or $100 for level 1 & 2. HLTFS207C Follow Basic Food Safety Practices HLTFS309C Oversee the day-to-day implementation of food safety in the workplace HLTFS310C Apply and monitor food safety requirements Complete Hospitality Training Pty Ltd.Level 3, 28 Elizabeth Street, Melbourne 3000 Phone: (03) Facsimile: (03)

8 Additional Training Programs White Card Course (Construction Induction) - $140 Looking for work in the Construction or Demolition industries? To work on any worksite in Victoria you need to hold a current Construction Induction Card. Complete Hospitality Training has been authorised and accredited by WorkSafe Victoria to deliver the White Card course. This course covers the required skills and knowledge for the Unit of Competence: CPCCOHS1001A - Work Safely in the Construction Industry Upon completion of the course you will receive a Nationally Recognised Statement of Attainment for this unit. After this you will receive your White Card in the mail from WorkSafe Victoria. Please note: You will need to bring one of the following forms of identification: Passport- Australian Passport current or expired within the last two years but not cancelled; International passport must be current Driver s Licence- Australian with photo, must be current Driver s Learner Permit- Australian with photo, must be current Boat Operator s Licence- Australian with photo, must be current Firearm Licence- Victorian with photo, must be current. (Can accept interstate Firearms Licences as long as it contains a photo and is current Licence to Perform High Risk Work - or equivalent photo certificate of competency that is current, not expired. State, Territory or Federal Government Employee ID card- with photo Other Australian Government issued ID card- with photo Photo Identity card- issued by a Tertiary Education Institution must be current Keypass ID Card- with photo, must be current Consumer Affairs Victoria Proof of Age Card- with photo 1 Day: $140 9am 3pm Every Thursday Complete Hospitality Training Pty Ltd. Level 3, 28 Elizabeth Street, Melbourne 3000 Phone: (03) Facsimile: (03)

9 JOB PLACEMENT: Graduates from Complete Hospitality Training are keenly sought after, and together with our own Staffing Agency, employment prospects have never been better. Complete Hospitality Training operates its own Industry employment service for graduates. There is also a Job Search component attached to the course. Complete Hospitality Training has a total commitment to its students and graduates. On successful completion graduates will receive individual Post Graduate employment assistance through Complete Hospitality Training job search program. Our Job Placement Office is open daily. We do not consider our job complete until every effort has been made to satisfy each and every student. POST COURSE ASSISTANCE: After successfully completing the course students can return for free refresher classes for a period of six months after course completion. RESUME: A full professional resume is prepared for all students of the Hospitality courses. LOCATION: Complete Hospitality Training is located at 28 Elizabeth Street, Melbourne, Victoria, Australia. Telephone: (03) info@chtmelbourne.com.au SELECTION CRITERIA: Previous experience is not a requirement for course acceptance as these courses are ideal for new entrants into the Hospitality Industry as well as those with some experience. Complete Hospitality Training shall provide for its students equal opportunity regardless of sex, race, age, religion or handicap and will not show favoritism or grant any special favours to any student. STUDENT HANDBOOK For full details on Complete Hospitality Training s Policies and Procedures please download a copy of our student handbook on the policy s page of our website. 9